Client Success Manager Remote Jobs

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Client Success Manager - Remote

Premise HealthRemote, Brentwood, Tennessee
5 years of experiencemobile

Premise Health is hiring a Remote Client Success Manager - Remote


Healthcare Without Rival

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions.

Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.

Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Client Success Manger to join our team remotely.

About the role: The Client Success Manager role will be charged with consulting new and existing clients on their wellness initiatives.

Essential Functions:

  • Manage accounts and client / broker relationships on an ongoing basis
  • Assist Program Manager implement new accounts
  • Know clients in-depth - anticipate the needs / desires of clients based on their culture
  • Serve as a point of contact for brokers and consultants
  • Create custom action plans for clients
  • Maintain expert knowledge of our incentive structure, and healthcare reform / laws related to wellness incentives in order to provide consultative feedback / suggestions to clients
  • Lead and inspire wellness teams for organizations to affect a positive outcome
  • Review and approve promotional materials for client communications
  • Work directly with marketing team to create custom communications/promotions for clients
  • Collaborate with Sonic Boom’s Development Team - streamlining processes (i.e. bugs, reporting)
  • Aid in the development of processes and procedures to improve operations of Customer Success and Sonic Boom
  • Train, supervise, and delegate work to Customer Success team members, as appropriate
  • Assist with new-hire training – conduct tutorials regarding Sonic Boom programs and existing clientele
Job Requirements:
  • High school diploma/GED required; Bachelor’s degree preferred
  • 3 - 5 years of experience working in account management
  • PR / marketing / advertising experience (especially agency) is a plus
  • Experience interfacing with organizations and participants is a plus
Preferred Experience:
  • Intermediate knowledge of client and insurance broker / consultant relationship
  • Detail-oriented with strong organizational skills
  • Strong skills using Word, Publisher, PowerPoint, Excel, web tools, and / or other graphical packages
  • Ability to work well with all groups of people within a corporate environment
  • Ability to oversee a project requiring multiple resources, such as: third-party vendors, client organizations, colleagues, and independent contractors
  • Excellent communication skills (written and verbal)
  • Knowledge of Sonic Boom’s member / client support
  • Knowledge of Sonic Boom’s wellness and incentive programs

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you.

Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

For individuals living in Colorado and New York City only, Premise Health is required to include an estimate of the salary and benefits for this role. While a number of factors influence salary, our estimated Colorado and New York City compensation is $55,000 - $60,000. Please note, this is a general guideline and your experience qualifications, geographic location, and other factors will be taken into consideration.

To support Premise Health’s commitment to the safety, health and wellbeing of our team members, clients and patients, Premise Health encourages all new team members to be fully vaccinated and up to date with a COVID-19 vaccine. Where applicable state or local laws or a client require, individuals who are offered and accept a position with Premise Health will be required to provide proof of vaccination in the form of a CDC vaccination card as part of the pre-employment onboarding process.
*Except where a reasonable medical or religious accommodation can be granted.

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DaySmart Software, LLC is hiring a Remote Client Success Manager

Client Success Manager - DaySmart Software, LLC - Career PageSee more jobs at DaySmart Software, LLC

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Client Success Manager


R&R Human Resources Solutions is hiring a Remote Client Success Manager

Client Success Manager - R&R Human Resources Solutions - Career Page // GTM Values For A/B Testing

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Client Success Manager (EU)

CHILI publishRemote job, Remote
3 years of experiencesalesforce

CHILI publish is hiring a Remote Client Success Manager (EU)

CHILI publish is a fast-growing SaaS companywith the most advanced and flexible online editor to automate repetitive tasks for graphic designers, reducing bottlenecks in the production phase for brands, agencies and printers. CHILI publisher is the preferred creative automation tool for over 230 companies globally including Mars, Philips, HH Global, Oliver Marketing,… and can easily integrate with all their existing marketing automation, eCommerce, CRM, Workflows, DAM or PIM solutions.

Every year we onboard about 60 new customers to our platform. To keep offering the best customer experience and maintain an excellent NPS, we’re looking for astrategic and problem-solvingClient Success Manager for SMB. 

What will you do?

Our Client Success Managers are asked to ensureassigned clients retention and revenue expansion.

The Client Success Manager is a high-touch, Client advocate responsible for ensuring clients are successful leveraging our product into their solutions. This role drives higher renewal rates, additional upsell/cross-sell opportunities and increased number of references and/or case studies.

What do we want you to take on?

    • Be the main point of contact for the Client from Sales handoff through to renewal of the subscription
    • Welcome and onboard newly assigned Client, ensure proper technical training and primary instructions are delivered for stellar onboarding
    • Analyze clients needs, understand their use case of CHILI publisher and manage their expectations
    • Build strong and trustorthy relationships with clients, acting as a knowledgeable and trusted advisor for current product offering as well as future expansion opportunities.
    • Conduct proactive client/account health checks and escalate matters as required
    • Help drive new case studies, use cases and references with assigned clients
    • Consult with clients and create a user adoption plan for each assigned one
    • Communicate new features development, improvements and updates on the software into a comprehensive Client language
    • Responsible for the onboarding and implementation of our product/technology to meet the unique needs of the client and ensure it helps to solve their problems, with a need of partner if required
    • Establish trustworthy and close connection with your Client and partners through multiple pro-active communication to stay on top of their needs
    • When the renewal date of a contract approaches, you know what it takes to retain the Client and even what type of upselling could even improve his user experience
    • Make recommendations on how new and existing features fit within clients’ use cases, providing best practices and guidance
    • Participate in Client-requested meetings and conduct monthly/quarterly business reviews (onsite and/or remotely)
    • Provide proactive status updates on product issues resolution/new feature development to required partie
    • Leverage knowledge of your clients’ solutions and use case to assist technical Support, Product & Delivery, and product marketing in better serving your clients
    • Travel to client locations as (approximately 35% percent)
    • Participate in project-based, consultant-led architectural and design discussions to ensure CHILI publish integration is optimal for the client(s)
    • Flexible to handle Clients escalation calls outside business hours
    • Work with cross-functional teams to ensure smooth execution of training, issues resolutions, and technical support
    • Build strong relationships resulting in high levels of client engagement with assigned accounts
    • Communicate new business development opportunities and customer intelligence to local Sales pod
    • Work to constantly mitigate churn
    • Act as an escalation liaison between the client, Technical Support, and Product Development to help resolve technical issues blocking product adoption
    • Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth.
    • Responsible for delivering high levels of client satisfaction
    • Perform other duties as assigned

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