Client Success Manager Remote Jobs

4 Results

BlueVoyant is hiring a Remote Client Success Manager

Client Success Manager - BlueVoyant - Career Page
+30d

Client Success Manager

Beyond FinanceRemote

Beyond Finance is hiring a Remote Client Success Manager

At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, supportive user-centric technology, and customized financial solutions, we’ve helped over 300,000 clients on their path to a debt-free life.

While we’re proud of what we’ve already accomplished (over $2 billion in resolved debt), we're searching for new collaborators to help us get to the next level! If you’re looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

Summary:

Managers are change agents that play a key role in crystal clear communication and tight execution.

Key Responsibilities

Performance Management

  • Responsible for the KPIs related to their group / operational area
  • Set goals for organization targets to KPIs for improvement across teams on a monthly / quarterly basis aligned to department wide objectives
  • Evaluate and inspect team performance within org against targets set monthly / quarterly, to determine if progress is on track.
  • Complete thoughtful bi-weekly reporting to leadership on team performance, action plans and relevant updates, in context of goals and targets set (on track, at risk, exceeding)
  • Where progress is not on track, understand opportunity areas, and drive performance  through action plans  (i.e. CSAT, AHT, Attendance, Adherence to schedule), including setting focus areas for Team Leads through cascading goals
  • Closely monitor day-to-day operations, as well as review and prioritize suggestions from Team Leads, CARE Team, and agents to proactively identify potential challenges that could impact business objectives and provide recommendations to remediate.
  • Identify key risks / roadblocks to their area of oversight, and proactively develops strategies, implements plans, or raises hand to flag additional support needed (e.g. Digital infrastructure insufficient for scale of operations in next 3-6 months)

Team Management & Coaching

  • Understand strengths and opportunities within team culture via 1:1s and skip levels. Partner with TLs to create action plans to address opportunities.
  • Responsible for training and success of TLs and proactively looks for ways to share their knowledge
  • Identify and solve problems independently, and working with others in the department as needed
  • Appropriately prioritize opportunities and work based on scale of business impact.
  • Review pipeline of talent and career development plans for team members, ensuring appropriate backfill and capacity for future expansion (e.g. which set of agents should be being high potential and trained up for CARE Team)

Communication, project management and process improvement

  • Is seen as a go to expert in their topic, and adds value to cross-team projects
  • Change agent within the department responsible to ensuring timely adoption of all continuous improvement initiatives
  • Close collaboration with CARE Manager on training and development opportunities
  • Active participation in daily performance meeting bringing in relevant perspectives pertaining to their area of domain
  • Relay important information, announcements, and updates to team leads.

Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

  • Considerable employer contributions for health, dental, and vision programs
  • Generous PTO, paid holidays, and paid parental leave
  • 401(k) matching program
  • Merit advancement opportunities
  • Career development & training

And finally, our team spirit and culture! Wecultivate an environment of community, connection, and belonging across our entire organization.

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions.  No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team.  No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.

+30d

Client Success Manager

B2Bsalesforce

Second Nature is hiring a Remote Client Success Manager

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DAS Health is hiring a Remote Client Success Manager - Remote

Client Success Manager - Remote - DAS Health - Career Page

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