Client Success Manager Remote Jobs

10 Results

Brandmuscle is hiring a Remote Senior Manager, Client Success

Senior Manager, Client Success - Brandmuscle - Career Page

See more jobs at Brandmuscle

Apply for this job

Prompt Therapy Solutions is hiring a Remote Client Success Manager

Company Background

Prompt Therapy Solutions, Inc. creates an enterprise software solution for the outpatient rehabilitative therapy industry (PT, OT, SLP). Our software fully integrates all aspects of the rehab therapy industry into one easy-to-use, modern platform that is enabling clinics to become more profitable, more productive, and improve patient care.

We have been deployed in the market for around 2 years now and have experienced exponential growth since our entry. We operate on a flat(ish) management style in a very fun startup environment and our game-changing platform is already transforming the industry. Despite the success, we have even bigger ideas in mind. We are seeking a Client Success Manager in order to help us fulfill our mission of bringing about the future of rehab therapy.


Job Summary

We are hiring for a very robust role in which you will participate in three majors aspects of the client life cycle:

  1. Onboarding:Own the transition from sale to "go live" for your clients. Walk them through kickoff calls and continued check in calls to be sure projects are on track.
  2. Training:Meet with teams to conduct Q&A sessions by user type (Clinical and Admin). Ensure that teams are prepared for a go live with Prompt and maintain a deep understanding of many aspects of the process to ensure success.
  3. Support:Maintain client success with continued support through our live email support channels. Have an understanding of the product's ins and outs so you can provide quality support in a timely manner and own the creation of tickets for the engineering team where needed.


Requirements

  • Must have experience in the rehab therapy or medical billing industry
  • Experience with EMR Systems
  • Possess strong written and verbal skills
  • Be tech savvy and comfortable working in a live setting with various softwares
  • Highly motivated to work in an extremely fast paced environment where you will need to work outside normal working hours at times
  • Prepared to grow very quickly into your role and take on greater responsibilities as the team and customer base grows
  • Experience in a training role or with a Learning Management System


**We are hoping to start this hire in January**

Why work for Prompt?

In addition to working for a rapidly growing enterprise software startup that is changing the physical therapy industry day by day, the following benefits:

  • Strong team culture of collaboration.
  • Huge opportunity for growth and expansion.
  • Your opinion matters. This isn’t a top down company. Everyone from leadership to interns have and will continue to make a direct impact on the product. This a flat structured company, if you want to tell the CEO they are wrong, go for it, it will be welcomed :)


    Prompt Therapy Solutions, Inc. is an Equal Opportunity Employer.

    See more jobs at Prompt Therapy Solutions

    Apply for this job

    Whym is hiring a Remote Client Success Manager - Marketing Strategist

    Who Are We:

    Whym aims to be the brand of consumer trust for social selling. We create confidence, convenience and controls that cause customers to refer to our purchase experience as “addicting.”

    Sellers can meet customers wherever they are, and Whym helps to identify intent-to-buy. When the customer is ready to make a purchase decision, Whym is the shortcut during the "take my money" moment.

    A brand or business that wants to engage with a customer over text message has 500+ social applications & messaging providers to choose from today. Whym can be used to take payments over any of these channels - no integration needed.

    Join us and build the brand of consumer trust for social selling.

    https://www.whymwallet.com/

    Who Are You:

    As a Client Success Manager, you will work with our clients to build advocacy and understanding of Whym, and implement initiatives that will expand the usage of Whym within our customers' marketing strategies. This position is a high-profile, customer-facing role requiring outstanding relationship management and program management skills.

    Understanding and experience in marketing strategy, campaign development, social, messaging and text is a MUST!

    Requirements:

    • Knowledge of text, marketing, retail and e-commerce
    • Previous experience in marketing strategy across multiple channels
    • Previous Account Manager / marketing experience at an agency or with multiple e-commerce brands preferred
    • Bachelor’s degree with 4-5+ years of customer-facing experience in a high-tech environment
    • Excellent enterprise customer relationship management skills
    • Strong written and verbal communication skills
    • Ability to build productive internal and external relationships and influence towards outcomes
    • Strong analytical abilities
    • High level of enthusiasm and energy
    • Excellent written and verbal communication skills -- you are a relationship builder
    • Unparalleled organizational & time management skills
    • Comfortable working closely with a remote team

    Intangibles:

    • Entrepreneurial mentality
    • Move, adjust, shift, grow and execute at high speed
    • Ready to go above and beyond to achieve our goals
    • Creative and iterative mindset
    • Open to coaching, training and feedback
    • Bias towards action. Persistent.

    Responsibilities:

    • Handle a portfolio of merchant accounts to develop strategic, long-term business relationships
    • Deliver a proactive strategy to drive merchant adoption, Whym usage, client and user satisfaction, and revenue growth
    • Promote marketing and optimization strategies with our merchant partners
    • Understand merchant value drivers, and report out on return on investment based on those drivers
    • Monitor customer health to track usage and overall customer satisfaction
    • Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Whym offering for our merchants
    • Drive a global customer strategy across multiple customer segments
    • Identify key actions the team can take in the near and long-term to foster an innovative pipeline that continues to delight customers
    • Partner with Product Managers to develop features that move the needle in customer satisfaction
    • Maintain backlog of top customer pain points
    • Develop mechanisms to broadly share customer insights (e.g., monthly meetings, weekly emails)
    • Own reporting on customer success metrics

    See more jobs at Whym

    Apply for this job

    30d

    Client Success Manager (EU)

    CHILI publishRemote job, Remote
    3 years of experiencesalesforce

    CHILI publish is hiring a Remote Client Success Manager (EU)

    CHILI publish is a fast-growing SaaS companywith the most advanced and flexible online editor to automate repetitive tasks for graphic designers, reducing bottlenecks in the production phase for brands, agencies and printers. CHILI publisher is the preferred creative automation tool for over 230 companies globally including Mars, Philips, HH Global, Oliver Marketing,… and can easily integrate with all their existing marketing automation, eCommerce, CRM, Workflows, DAM or PIM solutions.


    Every year we onboard about 60 new customers to our platform. To keep offering the best customer experience and maintain an excellent NPS, we’re looking for astrategic and problem-solvingClient Success Manager for SMB. 


    What will you do?

    Our Client Success Managers are asked to ensureassigned clients retention and revenue expansion.

    The Client Success Manager is a high-touch, Client advocate responsible for ensuring clients are successful leveraging our product into their solutions. This role drives higher renewal rates, additional upsell/cross-sell opportunities and increased number of references and/or case studies.

    What do we want you to take on?

    • Be the main point of contact for the Client from Sales handoff through to renewal of the subscription
    • Welcome and onboard newly assigned Client, ensure proper technical training and primary instructions are delivered for stellar onboarding
    • Analyze clients needs, understand their use case of CHILI publisher and manage their expectations
    • Build strong and trustorthy relationships with clients, acting as a knowledgeable and trusted advisor for current product offering as well as future expansion opportunities.
    • Consult with clients and create a user adoption plan for each assigned one
    • Communicate new features development, improvements and updates on the software into a comprehensive Client language
    • When the renewal date of a contract approaches, you know what it takes to retain the Client and even what type of upselling could even improve his user experience
    • Participate in Client-requested meetings and conduct business reviews to provide proactive status updates
    • Work with cross-functional teams to ensure smooth execution of training, issues resolutions, and technical support
    • Act as an escalation liaison between the client, Technical Support, and Product Development to help resolve technical issues blocking product adoption
    • Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth.

    See more jobs at CHILI publish

    Apply for this job

    +30d

    Client Success Manager

    HustleRemote
    salesforcec++

    Hustle is hiring a Remote Client Success Manager

    Client Success Manager - Hustle - Career PageDiabe

    See more jobs at Hustle

    Apply for this job

    +30d

    Client Success Manager

    DesigndockerAWS

    ClearScale is hiring a Remote Client Success Manager

    Client Success Manager - ClearScale - Career PageSee more jobs at ClearScale

    Apply for this job

    Stride is hiring a Remote Senior Client Success Manager

    Senior Client Success Manager - Stride - Career Page

    See more jobs at Stride

    Apply for this job

    +30d

    Client Success Manager

    Intrust ITCincinnati, OH Remote

    Intrust IT is hiring a Remote Client Success Manager

    Client Success Manager

    Flexible WFH/Office

    Intrust IT Position Summary

    Intrust IT is searching for eager, empathetic, and purpose-driven Client Success Manager to join our growing team. Come join a company voted one of the best places to work in Cincinnati and enjoy a culture of transparency, engagement, and ownership. Client Success Managers are the integral key to our best-in-class IT services. Each CSM plays a vital role in helping our local small to medium-sized clients leverage technology to successfully operate their businesses, every day. Intrust IT is the landing place for those seeking to hone their passion for technology into a career, not the jumping-off point.

    You should apply if the following statements are true:

    • A people person with excellent interpersonal skills. Talking to strangers comes naturally to you.
    • Ability to build strong internal and external relationships. Success in the role means balancing the needs of the customer with the business and the people in it.
    • A complex problem solver. You thrive on developing solutions to problems that haven’t been solved and have a proven troubleshooting methodology.
    • A flexible team player. You embrace collaboration with others and don’t mind shifting gears at a moment’s notice.
    • Someone that takes pride in ownership. You care deeply about what the quality of your work represents and are highly detail-oriented.
    • Impassioned learner. You value providing and receiving training, coaching, and feedback.
    • Believe that busy is good. You aren’t afraid of hard work or working hard and thrive in a fast-paced environment.
    • Understanding of technical configurations of various workstations and server operating systems, line of business applications, and Microsoft 365 including multiple configurations of Active Directory.
    • Ability to effectively self-manage multiple projects or tasks simultaneously.
    • Have an associate degree in a related field, and/or a minimum of 1-year relevant experience.

    What you will be doing

    • Answer and respond to client phone calls, e-mail, and chat requests.
    • Collaborate with the service desk, engineer, and internal teams to provide timely support for client requests.
    • Occasionally travel to client sites.
    • Identify technology trends and collaborate with team members to provide proactive solutions for reoccurring issues.
    • Participate in financial literacy training and open-book management process.
    • Participate in company-wide & team-specific meetings.
    • Working with Service and Internal Sales Team to make recommendations for hardware replacements and core infrastructure efficiency/configuration changes focusing on the best interest of the client's needs for technology improvements.
    • Verifying and maintaining client agreements to ensure their accuracy for billing.
    • The primary point of contact for client communications and incident response.
    • Following client projects (internal and external) while providing updates to clients as needed.
    • Identify Service Delivery issues/needs with clients and informing Service Delivery of any feedback received from clients or opportunities for improvement identified.
    • Verifying and maintaining client agreements to ensure their accuracy for billing.
    • Meeting on a quarterly basis with clients to review and anticipate technology needs.
    • Working with Service and Internal Sales Team to make recommendations for hardware replacements and core infrastructure efficiency/configuration changes focusing on the best interest of the client's needs for technology improvements.
    • Coordinating with 3rd party vendors on behalf of the client. Some examples would be; Telcom, Cabling, Software, Security, etc.
    • Client interactive training that will provide client efficiencies to interact with IIT Service Delivery Team, Security Awareness, and M365 features.
    • Work together in harmony with respect for each other's contribution towards our shared goals as a company.

    Besides money & benefits, what’s in it for you?

    Since our financials are completely open, you would know that the company is healthy, and your job is secure. You would understand how your contributions to the company make it better and improve the finances of the company. The better the company does, the better you would do because you would share in the profits that Intrust makes, every quarter.

    You would also find that going to work every day can be fun and something to look forward to! This might all sound impossible, but we guarantee that this is all true. In fact, if you are hired at Intrust and determine in the first 30 days that anything you are told about the job is not true and that it isn't the place for you, then we pay you a $2,500 bonus to quit. That's right: $2,500 to just walk out the door. So, if this sounds like the place you want to work, don't wait any longer. Apply today!

    Position: Client Success Manager
    Type: Full-time, Salary Non-Exempt
    Location: 9850 Redhill Drive, Cincinnati, OH 45242
    Benefits: PTO, Health, Dental & Vision Insurance, 401K, Bonus Plan, Profit Sharing, Employee Stock Ownership Plan

    See more jobs at Intrust IT

    Apply for this job

    +30d

    Client Success Manager

    Diamond AssetsMilton, WI Remote
    5 years of experiencesalesforce

    Diamond Assets is hiring a Remote Client Success Manager

    Diplomat, Quarterback, Influencer. Those words describe the people on our client success team. Navigating external organizations comes as easy to them as breathing. In our client’s organization, they are well known and well respected. Like a conductor to an orchestra, this team member keeps everyone playing together. Leading the team as they march toward the common goals set by our client. They tap every resource. They look at every angle. They always have “a person” for that. Whatever “that” is. Always 2 steps ahead. The right person is already planning on how they will join this team.

    Company Overview:

    It’s not enough to have the right technology today, you must have a plan for tomorrow, too. At Diamond Assets we service schools, businesses, and governments by creating sustainable technology plans that ensure equitable access to technology for their current fleet but also well into the future. In addition, we take pride in delivering the highest-quality refurbished Apple products at an affordable price. Through our lifecycle through upcycle approach, we strive to meet our mission of providing equitable and affordable access to technology.

    Position Title: Client Success Manager

    The position of the Client Success Manager is a key component to the organization’s success. The Employee must be able to stay organized and work in a fast paced, high-pressure environment. Flexibility is key as this position will work with clients and members from other departments. Optimizing communication and facilitating teamwork to ensure we are servicing each other and our customers at the highest level. Keeping innovation and integrity at the core of all decision making, this position will quarterback teams and support all aspects of the company’s objectives. This position reports to the Vice President of Client Development.

    Job Responsibilities:

    • Responsible for managing and building strong, long-lasting relationships within an assigned client base to increase revenue growth and client satisfaction; know the client better than they know themselves.
    • Communicate with clients to understand their needs and facilitate projects from start to finish.
    • Identify client's needs and sales opportunities with existing clients through up-selling and cross-selling to drive future growth through collaboration with the Business Strategy and Business Development teams.
    • Ensure the timely and successful delivery of our services.
    • Resolve client issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
    • Quarterback the procurement process to ensure a smooth delivery of devices to Diamond Assets.
    • Ensure that all client related communications are accurately and efficiently entered in Salesforce.
    • Maintain accurate and up-to-date forecast and pipeline.
    • Keeping up to date on trends and news from the industry, our competitors, and our target market.
    • Helping to create updates and reports for presentations to clients and management.
    • Other duties as assigned

    Basic Qualifications:

    • Degree in Marketing, Business, Communications or a related field of study or equivalent experience
    • 3-5 years of experience in account development or client success
    • Demonstrated ability to develop strong business relationships
    • Demonstrated ability to communicate credibly and effectively at all levels of an organization, including school districts, executives, school boards, and other school leaders.
    • Strong understanding of the business of education including funding/budget, political environments at school districts, and the impact of technology on teaching and learning
    • Exceptional verbal, written, and interpersonal communication skills
    • Ability to work in a fast-paced, self-directed environment with limited supervision
    • Strong decision-making, problem resolution, and critical thinking skills
    • Advanced computer skills with the ability to learn and use various software and database applications, including Salesforce and Microsoft Office
    • Ability to prioritize and manage multiple projects at once with exceptional organization, detail, and time-management skills

    See more jobs at Diamond Assets

    Apply for this job

    +30d

    Client Success Manager - NYC

    JitjatjoNew York City, NY Remote

    Jitjatjo is hiring a Remote Client Success Manager - NYC

    Company

    Jitjatjo is a high-growth tech start-up headquartered in New York. We develop, market, and operate the contingent labor platform and staffing marketplace that leverages A.I. and Empathic Intelligence to instantly and accurately match businesses with vetted industry professionals. We provide businesses with staffing on demand and offer quality, vetted talent through our trusted platform, with unparalleled visibility, efficiency, and performance.

    Creating opportunities through technology is what we do; it’s not who we are. We exist because we want to help people reach their potential, our talent to feel valued, and our business partners to thrive. We believe everyone, especially now, needs a champion, needs to be seen, needs to feel heard, and needs to be believed in. It’s time to embrace change, transform the way we work, and intentionally create a future with opportunity in abundance.

    Jitjatjo’s mission is Human Betterment—the continued creation of opportunity for the world’s next-generation workforce. Learn more about Jitjatjo at https://www.jitjatjo.com/about

    Client Success Manager

    The Client Success Manager reports to the Manager of Partner Engagement and is accountable for successfully supporting our clients, collaborative efforts to improve upon our products, generating marketplace demand, and achieving revenue targets across multiple lines of business.

    Your Mission

    Drive client success and growth across the entire client ecosystem while reinforcing Jitjatjo’s mission of Human Betterment.

    Client Success - Proactively build relationships and grow client accounts both wide (number of related accounts) and deep (volume of shifts & billing revenue).

    Client Research - Develop a deep understanding of each client’s segment, business, desired outcomes, and predicted gaps in success.

    Sales Process Engagement - Work closely with our Sales & Marketing team to ensure potential clients are set up for success and their transition to Client Success is smooth.

    Client Onboarding/Activation - Ensure our clients start using Jitjatjo quickly after downloading the app and understand how to use the app to achieve their desired outcomes.

    Client Support - Work closely with our Client Support team to ensure clients receive the support they need to achieve their Desired Outcomes. Provide escalation support for break/fix issues.

    Client Engagement - Develop strong relationships with clients. Provide clients with product demonstrations & training on an ongoing basis. Analyze data, identify insights, then prepare and present Quarterly Business Reviews to clients.

    Client Retention - Develop and implement strategies to minimize client churn.

    Client Growth - Actively seek referrals from clients to other business units, new businesses, and increase our share of their business.

    Internal Reporting - Prepare and present demand forecasts internally that include positions, volume, timing, and locations for predicted demand per client.

    Ensure the Client Success pipeline and client data in our CRM are updated daily.

    Requirements

    • 2-5 years of enterprise client success experience, preferably in a staffing environment
    • Successful history of delivering strategic support to support business development efforts as well as help clients achieve their goals
    • Exceptional communication skills, verbal, written, and presentation
    • Demonstrated ability to manage opportunities through a pipeline and structured sales process
    • Knowledge of the staffing industry is a plus
    • Requires 1-2 days of weekly in-office visits
    • Willing to work outside traditional business hours on rotation
    • Frequent onsite client visits

    Jitjatjo is an equal employment opportunity employer. All submissions are confidential.

    See more jobs at Jitjatjo

    Apply for this job