Customer Service Representative Remote Jobs

20 Results

AlgaeCal is hiring a Remote Customer Service Representative, Victoria (Work From Home)

Career with a heart!If you like helping people, and you want to feel supported in your work –– this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones – and they’re scared they might break at any moment. But after talking with YOU, their fear will melt away.

We call our Customer Care Representatives – Bone Health Consultants – and a typical day might include:

  • Acting as a knowledge base for customers inquiries with respect to our products and their bone health
  • Actively listening to customers and providing them with everything they need to make an informed decision about AlgaeCal.
  • Supporting our customers through a variety of mediums (email, phone).
  • Processing orders and returns for customers.
  • Helping customers understand the results of their DEXA bone scans.
  • Updating the records of customer interactions, processing customer accounts, and filing documents. So yes, you’ll need to enjoy administrative tasks to thrive in this role.
  • But most importantly, setting our customers up for MAXIMUM SUCCESS

This opportunity is tailor-made for you if:

You’re highly motivated to work at home. You’ve got a solid customer service background. You are passionate about natural health. You are an expert at building a rapport with customers and devoted to helping people find that aha moment – where they go from despair to hope. You’re organized. You’re humble. You think critically and creatively. You love to support and inspire others. You don’t just accept feedback – you WANT feedback, because you’re hungry to be better than you were yesterday. You’re also a brilliant multi-tasker who can effortlessly shift between a variety of priorities.

So if you want to work with some of the nicest people you’ll ever meet. And you want to feel good about making a difference in the world –– all while learning about natural health and working in a well organized and supportive workplace –– send us your resume. And BTW… some of our senior executives started out in this role –– so if you’ve got the talent, there’s no telling where this job might take you :)

To best service our clients, our Customer Success Centre is open 7 days per week. Work schedules consist of five consecutive days and will be tailored to meet the business's needs.  That said, we want to make your new role as conducive to your life and so your schedule will rarely change, however successful applicants must be flexible to work the needed fixed schedule.  

  • Example shift rotation: Saturday to Wednesday or Tuesday to Saturday.

You’ll also enjoy the following benefits:

  • $50,000 starting salary with the opportunity to increase rapidly as training targets are met.
  • Generous healthcare plan
  • Flexible Stat Holidays with the option to bank days for later use.
  • A top-notch Mac computer. We want you to have the best tools.
  • Lots of delicious food - Uber’d to your home.
  • Supported professional development and continued learning through training and coaching.

And above all, you’ll join a team that you’ll never want to leave. Culture is everything to us. Yes, we work extremely hard to change as many people’s lives as possible. But we know how to have fun and reward ourselves too.

You should know this…

AlgaeCal is a hyper-growth company, which means that the role is always evolving as the company grows. We are not a typical ‘transactional’ thinking company. We are a heart-based company where people come first. In order to be successful here, you will need to have this mindset, work smart, hard, and embrace everything that is offered.

If this sounds like a position for you, please respond to this advertisement with your resume and cover letter.This is an essential part of your application. We need to make sure you’re a good fit for our happy team - that’s why we’ll be paying close attention to your carefully written cover letter.

Applications submitted without a resumeand cover letter will be unsuccessful.

Please, read carefully:

1. Write a cover letter addressing:

1. Why you're the best Customer Service Representative for this role. Give quantifiable examples of related achievements.

2. Describe why you fit perfectly with our values. Read them here:http://shorturl.at/lptFT

3. What's the toughest challenge you’ve ever overcome in your life? How did you overcome it?

4. What do you do for fun?

5. Explain what you’re doing now for a job:

  1. If you don’t have one, explain why.
  2. If you have one, explain why you’re looking elsewhere.

2. Upload your cover letter and resume:

1. Ensure that your cover letter and resume are saved and sent as one file.

Click the “Apply Now” button on this page and upload your (1) cover letter (2) resume.

*Important* AlgaeCal isn’t a boring run-of-the-mill company. So some of the questions in your online application might feel out of the ordinary. These questions are an essential part of your application. We need to make sure you’re a good fit for our happy team - that’s why we’ll be paying close attention to your answers.

For more information about us, please visit our website.

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Austin Capital Bank is hiring a Remote Customer Service Representative

Customer Service Representative - Austin Capital Bank - Career Page { "@type": "Organization", "name": "Austin

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Morphius Corp is hiring a Remote Remote Customer Service Representative

Remote Customer Service Representative - Morphius Corp - Career Page

NewsBank, inc. is hiring a Remote Customer Service Representative

We are looking for an experienced Customer Service Representative who will support the daily operations of our Chester, Vermont plant Customer Service department. This position will be responsible for assisting new customers with their product setup and use, as well as providing support and technical assistance with NewsBank and Readex products. Join our fast-paced team at NewsBank, inc., a premier information provider for more than 50 years. We partner with current and historical news sources and archival collections worldwide, serving schools, libraries, universities, genealogists, and professionals globally with valuable primary source information. The position is remote from your home office, or preferred as hybrid from our Chester, Vermont offices.

Essential Duties and Responsibilities:

  • Assist customers with problems and respond to comments related to NewsBank and Readex products
  • Contact new customers to welcome and orient them to their new products
  • Setup customers with access to our products including product setup, configuration, and authentication
  • Assist customers with accessing NewsBank and Readex products.
  • Support other personnel, including Sales, on product and technical issues.
  • Coordinate with other departments to resolve customer issues
  • Support Sales team with customer accounts and renewals
  • Alert Sales team to opportunities as well as problem accounts
  • Support Customer Engagement team with customer accounts to facilitate adoption and usage
  • Send and follow up on license agreements for customers
  • Review orders and shipments and track status/shipments when necessary
  • Monitor and report on Customer Usage
  • Maintain system information, including customer, product and CRM maintenance information
  • Provide technical support to NewsBank Readex customers for internet databases
  • Provide regular feedback to Management on the status of open customer issues and complaints

Experience & Background Qualifications:

  • Associate degree or equivalent from a two-year college or technical school preferred
  • Excellent verbal and written communications skills with a high degree of technical aptitude
  • Strong organization skills and history of demonstrating initiative
  • Ability to work independently in a fast-paced, challenging environment
  • Ability to multitask multiple priorities in a positive and supportive manner
  • Proficient technical support and problem solving abilities, to include high comfort level with technology, internet, internet browsers, IP addresses and system login processes

About NewsBank

NewsBank, inc. has been a premier information provider for more than 50 years. Our comprehensive resources meet the diverse research needs of public libraries, colleges and universities, schools, military and government libraries, and professionals around the world.

Comprehensive benefits package including health, dental, life and disability insurance, 401k with company match, FSA, holidays, vacation, sick and personal paid time off, and on-site fitness center in Chester, VT.

EEO Minorities/Women/Disabled/Veterans - VEVRAA Federal Contractor

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    26d

    Customer Service Representative

    ConsumerAffairsTulsa,Oklahoma,United States, Remote Hybrid

    ConsumerAffairs is hiring a Remote Customer Service Representative

    * This a hybrid role on our Tulsa office *

    ConsumerAffairs helps consumers make smart buying decisions in moments of need. Every month millions of consumers turn to our site and tools for help with their considered (often emotional) purchases.

    We educate them about their options, learn about their specific needs, and connect hundreds of thousands of them directly to brands. These brands use our SaaS tools to manage their reviews and communicate directly with consumers to serve them better. Our business thrives when the consumers who trust us get matched with the right brands for them.

    We’re fast-paced and our core values are the bedrock of who we are and who we want to be.

    Our employees believe in raising the bar through data-driven innovation, intellectual curiosity, and grit. We have a team-first mentality, and manifest wins by putting the team first. Collaboration and teamwork are in our hearts; we believe winning together is the most fun. But, above all else, we care. We have servant hearts for our consumers, customers, and colleagues. If you want to be part of a globally diverse team focussing on helping people, in an environment where we raise the bar, win as a team, and care above all else—then ConsumerAffairs may be just the place for you!

    About The Job

    The Consumer Advocate (Customer Service Representative) conducts phone review collection from customers of the ConsumerAffairs Accredited brands. The Consumer Advocate candidate has a high level of energy and the ability to communicate effectively over the phone.

    Responsibilities & Expectations

    Conduct quality phone reviews

    • Responsible for maintaining a high level of professionalism and establish a positive rapport with every consumer
    • Meet minimum word count for published reviews
    • Meet required metric for dials and reviews

    Monthly/Weekly expectations

    • Prepare Calling report on assigned days
    • Update Review Center Dashboard on assigned week
    • Complete Monthly Recording highlights for auditing and performance management

    Maintain reporting

    • Ensure accurate daily reporting for transcription & moderation
    • Correct/update needed contact information to ensure timely transcription/moderation

    Minimum Qualifications & Credentials

    • High school diploma

    Hard Skills

    • Strong phone/verbal communication
    • Ability to multitask - Active listening while updating record
    • Basic Google Drive applications

    Soft Skills

    • Customer focus and adaptability to different personality types
    • Ability to perform repetitive work on a daily basis
    • Obsessed with ensuring an exceptional customer experience - for both internal and external customers
    • Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently
    • Demonstrates a relentless focus on results with a commitment to deliver
    • Takes decisive action, and confidently changes course if unsuccessful
    • Displays a growth mindset to continually improve; encourages everyone around them to be tenacious and never settle
    • Constantly seeks feedback to improve; Focuses on solving issues through teamwork, and collaboration
    • Acts with urgency; delivers top results in hours and days instead of weeks and months
    • Relentless in their pursuit of success and possessing the willpower to embrace challenges as opportunities

    Specific Measures of Success – Expected Outcomes

    Start Date to Start Date +1 Year

    Review Metric

    • Maintain or exceed 385 reviews per month

    Word Count Metric

    • Maintain or exceed monthly word count average of 150

    Quality Audits

    • Maintain an 85% average on call audits

    Script Errors

    • No more than 1 script error per month, starting on your 91st day with Review Center

    Core Values

    Raise The Bar

    • We raise the bar through innovation, intellectual curiosity, and grit. We are not satisfied with yesterday and our hearts thirst to be better tomorrow.

    Win As A Team

    • We manifest wins by putting the team first. We have collaboration and teamwork in our hearts and believe winning together is the most fun.

    Care Above All Else

    • We care above all else. We have servant hearts for our consumers, customers, and colleagues.

    Physical Requirements & Environmental Conditions

    Location: Tulsa

    Frequency of travel: Occasional travel may be required for meetings, training and/or conferences.

    Light physical activities and efforts required in working within an office environment.

    (Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with disabilities.)

    ConsumerAffairs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    • This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (401k)
    • Life Insurance (Basic, Voluntary & AD&D)
    • Paid Time Off (Vacation, Sick & Public Holidays)
    • Family Leave (Maternity, Paternity)
    • Short Term & Long Term Disability
    • Training & Development
    • Work From Home
    • Free Food & Snacks
    • Stock Option Plan

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    +30d

    Customer Service Representative

    RittalRemote
    SalesFull TimeDesignc++

    Rittal is hiring a Remote Customer Service Representative

    Customer Service Representative - Rittal LLC - Career Page

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    +30d

    Customer Service Representative (m/f/d)

    Avery DennisonOegstgeest, Netherlands, Remote
    Sales

    Avery Dennison is hiring a Remote Customer Service Representative (m/f/d)

    Job Description

    Provide Customer Service for our products and services. Manage accounts in terms of order processing, order follow-up, sales order pricing, on-time deliveries, and complete order fulfillment.  

    REPRESENTATIVE ACTIVITIES:  Activities and duties will vary depending upon the functional area assigned.  Activities may include, but are not limited to:

    • Manage accounts in terms of order processing, order follow-up, sales order pricing, on-time deliveries, and complete order fulfillment.
    • Provides customer service regarding the company's services and/or products.
    • Identifies customer's needs and determines appropriate action
    • Promotes and sells the company's products or services.
    • Investigate and resolve product/service/billing complaints professionally and tactfully, collaborating with relevant departments.
    • Uses a CRM or equivalent system to keep track of customer queries
    • Uses an ERP to enter and track the status of orders
    • Champions customer needs and follows up on customer inquiries.
    • Principal liaison for Commercial for the customer base.
    • Support all aspects of service to the customer including, but not limited to: price quotes, technical and product recommendations 
    • Provide responsive order management support including order entry, or expediting and shipment information to customers.

    Qualifications

    • Experience of using an in-house database package and MS office and/ or Google Suite is required.
    • Fluency in English is a must; any additional European language is a benefit (German or French)
    • Good written, verbal, and telephone communication skills.
    • Good data entry and organizational skills.  Detailed oriented and good follow-up skills
    • Able to effectively manage many priorities and issues.
    • Customer service experience, preferably within a business to business environment.
    • Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage.
    • Experience of liaising with customers / internal departments located outside Spain would be an advantage.

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    McH Management is hiring a Remote Remote Customer Service Professional

    Job description

    About McH Recruiting:

    Since 2020, McH Recruiting has been a leading recruiting agency specializing in providing work-from-home opportunities for independent contractors. Partnering with arise virtual solutions allows us to offer the best clients and work environments to our contractors. We are the bridge to opportunity, connecting talented professionals with fulfilling work from home careers.

    ———————————————————————————————————————

      Responsibilities:

      Respond to customer inquiries via email, phone, video chat or other means of communication as appropriate.

      Support customers by troubleshooting problems and finding solutions.

      Assure that all conversations are handled in a tactful yet assertive manner; providing friendly service while maintaining accountability for quality of work.

      Document all communications on the appropriate channels (CRM system) as required.

      Maintain excellent knowledge of all company products/services and industry trends in order to accurately answer questions about products/services and provide pertinent information about competitors.

      Maintain excellent knowledge of how to use CRM software

      Requirements:

      • Must have a laptop or pc. If you do not have one we have resources to help.
      • Must have ethernet internet connection
      • Must be able to pass a background check

      ———————————————————————————————————————

      McH Recruiting is not currently open to new or returning Customer Service Professionals that reside within California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.

      ———————————————————————————————————————

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        Square Communications, Inc is hiring a Remote Customer Service Professional

        Title:Customer Support Professional "CSP"

        Functions: Customer Service Professional answers customer questions and resolves issues over the telephone for Fortune 500 and mid-level companies.

        Location:
        Remote

        Restricted States: California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin and New York (Due to strict work from home regulations we don't do business in these States)

        Responsibilities:


        Must be available to take calls, be productive, and engage in positive interactions, effectively meet the needs of the Customer while reinforcing trust and taking into consideration the Customer’s time and availability.

        Will create customer loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques resulting in sales of our products and services.

        Will identify our customers’ needs by asking clarifying questions to effectively promote clients' products and services, and articulate the features and benefits in a competitive manner through successful negotiations.

        Take action to proactively learn new information, report Customers ’ impacting concerns. Think outside the box on Customer resolutions and share best practices with others.

        Benefits:

        Monthly bonuses.
        Choose your own schedule. (15 Hours Minimum Per Week)
        Work part-time or full-time.
        Work remotely
        No cold calling. All inbound and outbound calls
        We fully train and support.

        Requirements:

        Experience with computers, keyboarding is required.

        Demonstrated excellent verbal and written communication skills along with basic practical math, reading and comprehension abilities.

        Ability to work a minimum of 15 hours a week

        Hardwired Internet & USB headset.

        Compensation:


        Hourly: $9.50 - $15.00 (Pay Is Based On Placement.)

        Alpharetta, Georgia 30009

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        Mutual of Omaha Mortgage is hiring a Remote Customer Service Representative

        Customer Service Representative - Mutual of Omaha Mortgage - Career PageSee more jobs at Mutual of Omaha Mortgage

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        Morphius Corp is hiring a Remote Customer Service (Remote for California Residents ONLY)

        Customer Service (Remote for California Residents ONLY) - Morphius Corp - Career PageSee more jobs at Morphius Corp

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        Morphius Corp is hiring a Remote Customer Service (Full Time/Remote)

        Customer Service (Full Time/Remote) - Morphius Corp - Career Page

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        +30d

        Customer Service

        SalesFull Time

        Morphius Corp is hiring a Remote Customer Service

        Customer Service - Morphius Corp - Career Page

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        Morphius Corp is hiring a Remote Customer Service Representative

        Customer Service Representative - Morphius Corp - Career Page // GTM Values For A/B Testing var EXP1_TWO_STAGE_APPLY_

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        +30d

        Customer Service Representative

        EminenceWashington D.C., WA Remote
        Sales

        Eminence is hiring a Remote Customer Service Representative

        Eminence Inc. brings the world of work home by providing superior customer service to Fortune 500 companies via a virtual call center setting. We are currently recruiting Independent contractors to service our clients.

        Responsibilities:

        Address customer inquiries and complaints

        Answer questions about products and services

        Take ownership and resolve product issues and customer concerns.

        Document and update customer records based on interactions

        Utilize Client knowledge base to gain information about products and services.

        Qualifications:

        Ability to communicate efficiently

        Experience as a customer service representative or sales representative or related industry

        Ability to build rapport with customers

        Ability to multitask while navigating client systems and assisting customers.

        Ability to exhibit a professional demeanor at all times

        Superb verbal and written communication skills.

        Selected applicants will be notified via email, phone and / or text messaging.

        This opportunity is only applicable to applicants that reside in the United States.

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        +30d

        Customer Service Representive

        Sun Point WellnessCiudad de México, Mexico, Remote
        Full Time

        Sun Point Wellness is hiring a Remote Customer Service Representive

        Job Description

        Company Description

        Sun Point Counseling is founded on the belief that all who seek therapy have unique needs. We provide high-quality counseling services to individuals, couples, and families and we believe that an evidence-based, down to earth and caring approach is the best way to give the community the support they need. 

        We accompany clients and Sun Point team members in achieving their goals in order to thrive in their lives, while holding a safe space by honoring diversity and inclusion for all and we are currently looking for our newest team member!

        Job Description

        The Client Care Coordinator will report to, and support, the Executive Director of Operations, and the Director of Human Resources and Co-Director of Client Success. These tasks are mainly focussed towards the following:

        • Client Intake (calls, follow up, email correspondence with clients and therapists)
        • Client Support (inquiries about services, canceling/rescheduling appointments)
        • Billing
        • Insurance

        This position is a full time, remote position. The ideal candidate should be a go-getter that can hit the ground running, is able to prioritize team objectives, and is responsible, adaptable, and empathetic  towards clients’ needs.

        Responsibilities:

        • Assist client care team in guiding clients through the intake process.
        • Assist in keeping track of unpaid balances and contacting clients.
        • Create payment plans with clients when necessary.
        • Issue Invoices for clients and assist with their questions and concerns regarding billing.
        • Keep updated records and create reports.
        • Review insurance coverage and benefits related to mental health for clients and communicate this information to them in a clear and succinct manner.
        • Submit claims to insurance for the sessions that clients have taken at Sun Point.
        • Check Explanation of Benefits (EOBs) for particular cases.
        • Contact member services when it is needed to get further clarification on benefits/claims.
        • Other duties as assigned.

        Desired Skills 

        • Attention to detail
        • Excellent communication skills
        • Positive Attitude
        • Problem Solving
        • Time Management
        • Collaboration
        • Customer Service Focus
        • Proactivity

        Schedule: Mon - Fri (11am to 7pm CST) Saturdays (9 am to 1 pm CST)

        Qualifications

        Bilingual – English (C1/C2 level) and Spanish

        • Previous experience in client care/customer service
        • Entry Level
        • Full time availability
        • Internet Connection - 50 to 100 Mbps download speeds, and at least 10 Mbps upload speeds

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        Dalstrong is hiring a Remote REMOTE- Customer Service Representative

        Job Description

        “There are NO Limits” is our motto. We are a fast paced, high growth company. We seek people who have the passion and drive to build, create, and take ownership of their role.

        Dalstrong is an international kitchen knife, and cookware e-commerce company based in Canada with a team that is 100% remote and distributed around the world.

         

        We sell through many channels including Amazon (globally) and our web site in the US, Canada and the UK. Majority of our customers are in the US however, we have increasing brand awareness in Canada and Europe, and some presence in Australia and the Middle East.

        Although this is a remote role, the ideal candidate must live near Toronto Canada. Applicants from other areas will not be considered.

         

        As Daltrong's customer service representative you will learn best practices to ensure we continue to be the best in class customer service team. We would ideally have this person move up within our team to a management role within a 3 to 6 month time, thus managerial experience is ideal. You should be technically savvy to help manage and implement our customer service software implementations. 

        Who You Are (Requirements)

        • Fully fluent native English speaker.

        • Proven experience with Achieving Customer Service Excellence

        • Experience working with Amazon within a customer service capacity

        • Managerial or supervisor experience

        • Hard-working, resourceful, self-motivated, detailed, and responsible

        • Passionate about helping others and the company succeed

        • Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis

        • Knowledgeable in MS Office, Google Sheets, Project Management tools

        • Experience using Freshdesk (or similar) is a plus

        • Willingness to work for a single employer exclusively

        • Capacity to work additional hours if needed 

        What You’ll Do!

        • You will assist customers about product inquiries/concerns.

        • You will make sure that customers are delighted and satisfied with their customer service interaction.

        • You will turn customers around in case they are dissatisfied with shipping/product delays.

         

        Qualifications

        • Fully fluent native English speaker.

        • Proven experience with Achieving Customer Service Excellence

        • Experience working with Amazon within a customer service capacity

        • Managerial or supervisor experience

        • Hard-working, resourceful, self-motivated, detailed, and responsible

        • Passionate about helping others and the company succeed

        • Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis

        • Knowledgeable in MS Office, Google Sheets, Project Management tools

        • Experience using Freshdesk (or similar) is a plus

        • Willingness to work for a single employer exclusively

        • Capacity to work additional hours if needed 

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        +30d

        Remote Customer Service Representative

        DalstrongBuenos Aires, Argentina, Remote

        Dalstrong is hiring a Remote Remote Customer Service Representative

        Job Description

        At Dalstrong we’re hiring for an all-star REMOTE Customer Service Specialist to join our remote team! Whether you’re a hobbyist or a pro, our aim is to enhance the experience of our clients’ culinary creations.

        This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you’re a detail-oriented, organized and self-motivated Customer Service Specialistlocated in the Americas Region,we’d love to hear from you!

        What You’ll Do!

        • You will assist customers about product inquiries/concerns.
        • You will make sure that customers are delighted and satisfied with their customer service interaction.
        • You will make sure that you turn customers around in case they are dissatisfied with shipping/product delays.

        Qualifications

        Who You Are (Requirements)

        • Fully fluent in English.
        • Proven experience with Achieving Customer Service Excellence
        • Experience working with Amazon within a customer service capacity
        • Hard-working, resourceful, self-motivated, detailed, and responsible
        • Passionate about helping others and the company succeed
        • Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
        • Knowledgeable in MS Office, Google Sheets, Project Management tools
        • Experience using Freshdesk (or similar) is a plus.
        • Willingness to work for a single employer exclusively
        • Capacity to work additional hours if needed 

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        Progressive technology solutions is hiring a Remote Customer Service Rep I - REMOTE

        Job Description

        Take inbound calls from HP’s Small & Medium Business customers to answer questions and provide help regarding orders, payment, shipping, and returns and replacements.
        - Place outbound calls to follow-up on cases that cannot be solved at first point of contact, correspond with customers through email regarding order status and/or order issues.
        - Resolve cases through collaboration with HP & HP partners regarding fulfilling orders and investigating and resolving order exceptions with order processing, payment processing, factory lead-times, fulfilment, shipping and claims.
        - Book replacement orders with customers due to declines, cancels or other order problems.
        - Inform customers of production changes and/or shipment delays.
        - Document all customer interactions using appropriate case management tool.
        - Work within the team and HP.com Store organization to identify and help validate and implement process improvement opportunities.

        Qualifications

        Job Requirements:
        - 1 to 2 yrs of relevant call center experience in a customer-facing customer service or support role
        - Issue resolution expertise (problem solving & decision making)
        - Excellent, professional verbal and written communication skills
        - Strong Excel skills, experience with CRM applications a plus
        - Order Management systems knowledge (SAP, Oracle…)
        - Knowledge of computer & printing products
        - High school graduate (college degree or some college a plus)

        Desired Attributes:
        - Customer service focused, can-do attitude, professional, detail oriented, self-motivated.
        - Enjoys talking to customers and the challenge of solving customer problems.
        - Ability to turn a negative situation into a positive situation.
        - Integrity: honest and realistic communication of HP deliverables and timeframes.
        - Professional, conversational.
        - Ability to embrace and lead change in a fast-paced environment.
        - Demonstrates a growth mindset on a personal, team, and organizational level.
        - Handling sensitive situations in a calm, constructive manner.
        - Problem Resolution: know when to use tools and exceptions, when to hold the line, when to make exceptions, when to raise for higher level review.
        - Accountable: takes ownership of customer concerns with empathy, credibility and confidence. Excellent follow-up skills and attention to detail.
        - Ability to multi-task, continue conversation while navigating multiple screens and applications. Skill with understanding complex information to identify root cause.
        - Represents HP’s customer needs to other organizations, such as tech support.
        - Maintains a reliable and dependable attendance record.

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        +30d

        Customer Service Representative

        SalesFull Time

        The League is hiring a Remote Customer Service Representative

        Customer Service Representative - The League - Career Page

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