We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Summary of Responsibilities:

Customer Service Representatives work directly with our customers taking inbound calls, making outbound calls, responding to emails, and processing requests. They are responsible for providing and excellent customer experience, while adhering to a higher standard of quality. Customer Service Representatives determine what the customer needs are, and then routes customers to the proper group for a solution. Customer Service Representatives will be required to provide simple solutions within the outlined scope and document all customer interactions.

• Answer inbound calls and make outbound calls, providing excellent customer service for our customers. This includes redirecting customers to the proper channels for support and proper departments.
• Process credit cards for chargeable customer interactions.  
• Resolve basic support issues.  
• Monitor mailboxes and respond in a timely manner.
• Track and document all interactions in the proper tools.    
• Participate in continued education, including department updates, live training sessions, assignments, and quizzes.
• Participate in scheduled meetings. This includes a quarterly meeting after hours with the team.  
• Completes all responsibilities as outlined on annual Performance Plan.
• Completes all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

#LI-MC1

• High school diploma required.
• Excellent communication skills, both written and verbal.
• Excellent customer service skills.
• Experience in a customer service environment, preferably in a high-tech setting.
• Effective time management skills, including the proven ability to manage projects with tight deadlines.
• Ability to perform several tasks concurrently with ease and professionalism.
• Ability to work in a fast-paced environment.
• Knowledge of Xactware products and methodologies preferred.
• Strong computer/Internet skills and proficiency with MS Office products.
• Professional appearance, demeanor, and a strong commitment to excellence.

This job description does not list all the duties of the job.  You may be asked by management to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.

Management has the right to revise this job description at any time.

Xactware, a Verisk business, specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. Xactware’s tools provide claims estimating, contents replacement, claims management, and property maintenance solutions for desktop, mobile, and online platforms. Xactware’s services include repair cost research and reports, aerial imagery, and real-time business intelligence. Xactware has been providing cloud services for customers since 1995. To learn more about Xactware please visit us at: Xactware.com. We are proud to be a part of the Verisk family of companies! 

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.   

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.  

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.  

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.   

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do. 

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.  Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Consumer Privacy Notice

At Verisk, the health and safety of our people is our number one priority.  Effective November 15, 2021, and subject to applicable law, all prospective hires for office based roles or roles that support any of our businesses’ government contracts will be required to demonstrate that they are fully vaccinated against COVID-19 by their start date, or qualify for a legally-required medical or religious accommodation to this vaccination requirement, as a condition of employment. Hired candidates who do not demonstrate that they are fully vaccinated against COVID-19 by their start date, and who have not been approved for a legally-required medical or religious accommodation will no longer meet the requirements for employment and their offers of employment will be immediately rescinded, in accordance with applicable law.

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Our East Syracuse, NY laboratory is looking for a Customer Service Representative I to join their team!  The Customer Service Representative I is a valuable member of our client services team and plays an essential role in our laboratory operations process.  This is a remote opportunity.  Candidates must have a science and/or industrial hygiene background to be considered for this role.

The Customer Service Representative I:

• Provides exceptional customer service/ client support
• Meets and greets walk-in guests
• Responsible for sample receipt and login using LIMS
• Answers phones and directs clients as needed
• Communicates with department supervisors and management regarding issues with sample workflow
• Resolves customer requests and escalates issues as needed
• Processes media requests
• Possesses thorough knowledge of laboratory services and applicable procedures, so as to thoroughly communicate to customers with confidence
• Assists in planning/ developing improved operational procedures.
• Requisitions or purchases supplies.
• Other duties as assigned.

• Bachelor's degree in a science discipline
• Industrial hygiene, customer service, and/or environmental industry experience 
• 0-2 years of customer service experience 
• Outstanding organizational skills with the ability to multitask 
• Excellent verbal and written communication skills 
• High degree of accuracy and attention to detail 
• Strong problem solving skills 
• Team oriented 
• Proficient computer skills with Microsoft Office Suite, strongly preferred
• Ability to lift/carry/push and/or pull upwards of 20 lbs on an occasional basis

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Position Summary

This is a supervisory role that is responsible for managing a function-specific team of employees with a brand or sales channel based Customer Service group.

Organizational Relationship

Reports directly to the Manager Customer Service.

Accountabilities

• Provide direct supervision for team members; develop each associate’s skills according to goals and knowledge level.
• Monitor workload management and team metric goals effectively report finding and manage team performance.
• Monitor Customer Service to ensure calls are being answered quickly and efficiently and orders are being entered timely and accurately.
• Assist Customer Service Representatives in resolution of situations regarding customer orders deliveries product questions and deal with plant/manufacturing issues.
• Assist in training new and existing personnel.
• Provide regular and timely assessment feedback and coaching for associates regarding their performance.
• Analyze interpret and respond to reports relative to business needs and make timely operational decisions.
• Oversee root-cause analysis and appropriate interventions or corrective actions to prevent recurring customer claims.
• Advance team relationships to MasterBrand Cabinets including Customer Service channel region and team responsibilities.
• Consistently demonstrate the Six for Success: Be Trustworthy Commit to your Team Listen to Understand Serve your Customer Prepare and Plan and Drive Results

​Characteristics & Attributes

• Proven experience in a supervisory leadership role with demonstrated mentoring/coaching and performance management skills.
• Strong service orientation – dedicated to satisfying the customer.
• Ability to effectively operate in a fast-paced dynamic environment.
• Computer skills including working knowledge of Microsoft Word/Excel/PowerPoint databases email and internet.
• Superior phone skills.
• Ability to manage workloads multitask and meet deadlines.
• Demonstrated ability to effectively communicate in written verbal and presentation formats.
• Self-motivated to move ahead and team-oriented to tackle tasks.
• Solid organizational skills.
• Demonstrated problem-solving skills and proficiency with decision making.
• Demonstrates energy enthusiasm and a “customer first” attitude with both internal and external customers.
• Demonstrated ability to train others including with customer service skills and techniques.
• A team player with the ability to gain respect and maintain successful relationships with our customers and employees.
• Demonstrated business acumen and professional demeanor.
• Ability to anticipate and plan strategically for future business needs
• Focused on continuous improvement while maintaining ongoing daily operations.
• Ability to travel as required for the purpose of training trade shows site visits store openings etc.

Education & Experience

• High school diploma or GED equivalent is minimally required.
• A Bachelor’s –level degree is preferred or 4+ years of relevant full-time experience is preferred.
• Prior Customer Service experience is required preferably in a manufacturing environment.

MasterBrand Cabinets, Inc. offers a wide spectrum of cabinetry products designed to satisfy every budget and lifestyle. With a large North America footprint and diverse team of nearly 13,000 employees, we help people fulfill their dreams of a comfortable, inviting home through innovations in fashion and functionality that bring family and friends together. We invite you to visit www.masterbrand.com to learn more about how we build employee opportunity, purpose, and reward into everything we do.

MasterBrand Cabinets, Inc. is an equal opportunity employer. MasterBrand Cabinets, Inc evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

MasterBrand Cabinets, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Candidates will be responsible for assisting worldwide customers with administrative issues originating from phone calls, email and Web cases .  Will verify entitlement, and ensure that high priority cases are handled in accordance with contractual SLAs.   Will be the point of contact and work cases for customers with licensing or Support account login issues.  Will be able to think logically and troubleshoot complex licensing issues related to hardware and cloud products.     

Will liaise with Product Marketing, Operations, and Sales on behalf of customers and will oversee and properly route correspondence received by the Support Department. Will be responsible for writing internal and external administrative and procedural documents.   Must have a professional manner and strong verbal, written and customer service skills and a demonstrated ability to multitask in a fast paced technical environment.  

Responsibilities include:

• Delivery of world class customer support to internal and external customers.

• Thorough understanding of hardware and cloud product licensing and entitlements.

• Provide phone, email and Web case support to internal and external customers with administrative issues. 

• Oversee Support correspondence, ensuring that it reaches the proper recipients.

•  Create procedural documentation for internal and external customers.

• Customer service experience in a large corporate environment. 

• Excellent written and verbal communication skills.

• Organized and logical thinker with non-technical troubleshooting skills. 

• Ability to effectively manage many different tasks simultaneously. 

• Self-starter who can learn quickly and adjust to change as new products and processes are introduced.

•  Must be a reliable and dependable team player. 

• Basic computer and Google Workspace skills and Sales Force or other case management system.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Join the fast-growing company that is changing the way drug therapies are managed. Help curb the fastest rising spend problem of the US Healthcare system. VIVIO Health is on a mission to help make data the basis for clinical decision-making. VIVIO’s evidence-based, data-driven specialty drug management and cost control solution has improved healthcare outcomes and lowered costs for large self-insured employers since 2016.  

The Provider Support Representative communicates with Doctors’ offices and other medical staff members and processes requests related to VIVIO plan members via inbound and outbound provider calls, faxes and emails. Success in this role requires proficiency in the use of our technology system to enable the accurate processing of information for new and existing members. We are looking for people who have a strong work ethic, are impeccably organized, focused, proactive and can make an immediate impact. 

Key Responsibilities: 

• Handle a high volume of complex calls and other communications with Doctor offices, pharmacies, drug manufacturers and PBMs (pharmacy benefit managers). 

• Resolve and maintain 100% follow-through on provider questions, requests and open items relating to members and the VIVIO Health program. 

• Use our technology solutions to effectively capture the right information about our members and communicate it as necessary. 

• Comply with and adhere to all regulatory compliance areas, policies and procedures and company best practices. 

• Successfully complete other assigned administrative tasks including but not limited to reporting and resolution for eligibility, adjudication and fill details.

• A quiet home-based office environment. 
• At least one year of customer service/call center experience in a high-volume environment.  
• At least one year of appropriate healthcare experience. Educational experience in healthcare is a plus.
• You are passionate about improving healthcare, helping people, and have a successful track record interacting with a diverse population 
• You are an exceptional communicator who can quickly get up to speed with the VIVIO Health program. 
• You are tech-savvy and can navigate through technology with ease 
• You are responsible and reliable and take ownership of your work while looking to constantly improve your performance. 
• Work a consistent 5-hour shift Monday through Saturday.
• Must be able to work between the hours of 6 am-5 pm PST.
• Must be available for training beginning 5/2/2022

Desired Qualifications

• Familiarity with Microsoft Office including Teams and soft-phone applications like Ring Central, Amazon Connect etc.
• You are bilingual in English and Spanish.

VIVIO Health is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable Federal, state or local municipal law. All your information will be kept confidential according to EEO guidelines.

Regular Part-time position, 25-30 hours per week. Consistent 5-hour shift Monday through Saturday.

At Sleep Country Canada / Dormez-Vous? We are crazy about sleep! Don't believe us!? We happen to be Canada's #1 specialty retailer with over 265 stores nationwide and growing.

Working at Sleep Country Canada (SCC) and Dormez-Vous? (DV) is more than just a job, it's your opportunity to realize your full potential! We trust you to make the right decisions- you will be motivated and empowered every day to make a positive difference to your team, the customer experience, and the growth of our business.

At SCC/DV, we work hard but most importantly, we play hard! We are driven by a shared set of core values that focus not only on providing the best customer service, but also on recognizing, developing, and caring for our own associates (that means YOU!). At Sleep Country, we realize there is more to success than work and working with us will allow you to be a part of a strong, vibrant, and fun work environment.

This role will be supporting Customer Service and Online Sales

Can you?

• Exhibit effective communication with customers including customer phone calls, emails, voicemail responses, including some conflict management.
• Manage warranty claims, property damage claims and manifest queries
• Update customer’s files and various logs and complete
• Follow-up on outstanding files, warranty issues and inspections
• Respond to customer service related inquiries from the store associates and co-workers.
• Assist in preparing documentation for reports.
• Administer responses from Social Media and use applications such as Chat, Priority one and e-commerce.
• Contact e-commerce customers whose product is back ordered and offer a substitute item to secure delivery and offer any other related products to their purchase.
• Reschedule back ordered items.
• Contact self-serve white glove delivery customers to confirm their order before their delivery.
• Assist customers calling in to our lifestyle base line, troubleshoot and offer help to solve the issue and send the relevant lifestyle base warranty information to the manufacturer who will follow up with the customer.
• Take incoming calls via call centre software supporting various skillsets
• Assist with various requests from customers which include, warranty claims, property damages, e-commerce orders inquiry, refund updated and any other related questions
• Support the online sales team in busy times such as boxing day, black Friday, cyber Monday etc.
• Assist customers through their shopping experience 
• Offer the complete sleep system by understanding client’s needs, products such as mattresses, accessories, adjustable bases etc. and completing the sale on line with them

Do you have?

• A high school diploma
• Any post secondary education? This is considered an asset, so it’s not mandatory!
• A minimum of 2 years’ experience in a sales and/or call center customer service environment
• Bilingualism (English/French) is an asset

Are you able to?

• Work in a fast paced environment and deal with a high volume of customer requests
• Employ advanced computer skills and be familiar with programs such as Microsoft Teams, Outlook, PowerPoint, zoom
• Problem solve effectively within company policies and guidelines
• Use tact and diplomacy at all times with internal as well as external customers
• Work in a home environment

Why work for us:

• This is not a job but a career
• We are the proud winners of:
  • Great Place to Work
  • Great Place to work for Millennials
  • Best Workplaces in Retail & Hospitality
  • Great Place to work for Giving Back
• Robust Medical & Dental Benefits
• We will invest in you and train you, and provide you with mentoring and continuous talent development
• Associate Discount Program
• We will provide you with a Tuition reimbursement program that covers professional AND personal development (yes, it means that you can get reimbursed for your scuba diving classes!)
• We provide a Fitness Subsidy
• Regular social events (we work hard and play hard)

Employment Equity
We recognize the importance of a diverse workforce and we therefore encourage applications from Aboriginal Peoples, women, members of a visible minority, and persons with a disability.

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

 RESPONSIBILITIES

  Act as a single point of entry for all calls and cases related to:

• Credit and Underwriting activities include customer service support for providing credit line amounts, requests for increase and status
• Launch activities include customer service support for onboarding, validation calls, special projects and cards
• Invoice management activities include customer service support for authorizations, billing management and invoice processing
• Customer service activities include support for disputes, account changes, merchant reimbursements and web/portal activities
• Cash application and account receivables (A/R) management activities include customer service support for providing invoices, end-user guidance for payment application via portal and research
• Process and system governance activities to include customer service support for system issues / notices and spam
• Receiving, updating and/or logging all requests
• Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
• Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual

• Outstanding communication skills, both written and verbal
• Demonstrated ability to handle multiple tasks
• Excellent time management skills
• Computer skills, including typing
• Minimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentation
• High school degree or equivalent education. Finance or advanced degree is not required

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

RESPONSIBILITIES

·            Act as a single point of entry for all calls and cases related to:

• Credit and Underwriting activities include customer service support for providing credit line amounts, requests for increase and status
• Launch activities include customer service support for onboarding, validation calls, special projects and cards
• Invoice management activities include customer service support for authorizations, billing management and invoice processing
• Customer service activities include support for disputes, account changes, merchant reimbursements and web/portal activities
• Cash application and account receivables (A/R) management activities include customer service support for providing invoices, end-user guidance for payment application via portal and research
• Process and system governance activities to include customer service support for system issues / notices and spam
• Receiving, updating and/or logging all requests
• Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
• Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual

• Outstanding communication skills, both written and verbal
• Demonstrated ability to handle multiple tasks
• Excellent time management skills
• Computer skills, including typing
• Minimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentation
• High school degree or equivalent education. Finance or advanced degree is not required

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

RESPONSIBILITIES:

•  Act as a single point of entry for all calls and cases related to:
• Telephone support for our business customers
• Advice on travel products such as flights, trains, rental cars, hotels via Amadeus
• Assistance to travelers during unexpected travel difficulties, e.g. flight delay, bad weather, etc.
• After-sales support for customer inquiries, e.g. cancellation, complaints, rebooking
• Receiving, updating and/or logging all requests
• Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
• Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual

Ideal candidate for the Customer Service with German

• Outstanding communication skills, both written and verbal
• Demonstrated ability to handle multiple tasks
• Excellent time management skills
• Computer skills, including typing
• Minimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentation

Our offer:

• Bonuses for your results;
• A friendly atmosphere and a multinational environment.
• Meal tickets (15 RON/Day);
• Wide range of development and training options (including soft skills and language courses);
• Medical coverage;
• Bookster and Benefits Online for you to enjoy your hobbies.

Cyber Talent Group (CTG) is a Cybersecurity professional services firm located in Washington, DC area. CTG works with the private sector and federal senior leadership (CEO, CTO, and VP of Cybersecurity), and their talent acquisition teams, providing the needed edge to acquire Cybersecurity professionals to secure systems, provide data loss prevention and reduce privacy risks.

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Only candidate In US should apply