The cornerstone of our business philosophy is Service Beyond Insurance for our clients as we are able to precisely tailor our services to fit the unique needs of their business. At Gilbert’s, we look forward to continued growth and providing exceptional service and coverage for all lines of insurance. This philosophy and our success has been measured and proven by our aggressive risk management approach and ability to reduce loss frequency and severity with our clients.

Gilbert's Risk Solutions is one of the most respected and longstanding agencies in the region. Gilbert’s offers the rewards that come from working hard in an always evolving organization that is flexible, fun, and challenging. With average tenure of 15 years, our employees enjoy an inclusive environment that embraces strategic thinking, drive, and teamwork.

The focus of this role is to provide prompt, professional and courteous customer service for Personal Lines products. Responsibilities include:

• Achieve department goals, high productivity, and strategic objectives.
• Adhere to processing procedures to ensure proper service and best client coverage is available.
• Answer billing questions and processing changes.  
• Process endorsements, renewals and claims. 
• Develop sales of new business and to develop additional revenue from existing clients.
• Hybrid position - remote and in office 

• Must have three or more years of successful Personal Lines Insurance experience meeting or exceeding company goals and objectives
• P&C License preferred
• A strong knowledge and network base in Western, PA and Ohio region is highly valued.  
• High level verbal and written communication and interpersonal skills
• Good decision-making ability; good judgment
• Organization, prioritization, and time management skills
• Attention to detail and accuracy 
• Ability to problem solve, including claims resolution, analysis of systems and data to suggest appropriate solutions
• Proficient phone & computer skills; including word processing, spreadsheets, quoting systems for carriers, Applied Agency Management System, internet, etc.

We offer an excellent work environment with a great work-life balance and a comprehensive benefits package, including health and wellness benefits, 401K with a company match and profit sharing, and vacation.

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Our East Syracuse, NY laboratory is looking for a Customer Service Representative I to join their team!  The Customer Service Representative I is a valuable member of our client services team and plays an essential role in our laboratory operations process.  This is a remote opportunity.  Candidates with an industrial hygiene background or interest are strongly urged to apply.

The Customer Service Representative I:

• Provides exceptional customer service/ client support
• Meets and greets walk-in guests
• Responsible for sample receipt and login using LIMS
• Answers phones and directs clients as needed
• Communicates with department supervisors and management regarding issues with sample workflow
• Resolves customer requests and escalates issues as needed
• Processes media requests
• Possesses thorough knowledge of laboratory services and applicable procedures, so as to thoroughly communicate to customers with confidence
• Assists in planning/ developing improved operational procedures.
• Requisitions or purchases supplies.
• Other duties as assigned.

• High school diploma or GED 
• Customer service experience; environmental industry and/ or industrial hygiene experience is a plus 
• 0-2 years of customer service experience 
• Outstanding organizational skills with the ability to multitask 
• Excellent verbal and written communication skills 
• High degree of accuracy and attention to detail 
• Strong problem solving skills 
• Team oriented 
• Proficient computer skills with Microsoft Office Suite, strongly preferred
• Ability to lift/carry/push and/or pull upwards of 20 lbs on an occasional basis

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.

We’re all about supporting our people to be their best. So how about this… why not have a new 2022 adventure while building your new career with us? Oh, and by the way, we actively promote and encourage working from the location that suits you! #wesupportyou #thebestversionofyou #buildingyourcareerwithus #workingremotely  

We love what we do, who we are and how we support the community.  Our exceptional customer service team are the front line to having these conversations. They are a passionate group of humans doing the very best for our customers.  

A bit about what you’ll do  

We have over 500,000 customers! As one of our CSRs you will be the first point of contact for all thing's customer related. This can be anything from billing enquiries to setting customers up for their energy and broadband needs. You are the one stop shop for both new and existing customers. Our opening hours are 7am to 7pm Mon to Fri and 8am to 5pm on Saturdays and Sundays.  Our training programme in Levin is based on the individual. This means that you could be up and running in under 12 weeks.  

There are multiple permanent positions on offer so get in quick. Once you're trained and ready to go you'll be rostered on our 10am to 7pm shift, Monday to Friday with 1 in 4 Saturdays. 
 
There are options to work every Saturday with a day off during the week if this suits you better!

A bit about you  

You strive to provide customers with a world class experience, you gain an immense amount of satisfaction from helping people.  You thrive from being part of a team and have a great sense of humour (let's be honest – who doesn’t want to be able to have a few laughs at work). We’ve got a range of shifts available (including full and part time hours) and we’ve got some great benefits including health insurance and a discount on your power, gas and broadband bills.  

A bit about you  

You strive to provide customers with a world class experience, you gain an immense amount of satisfaction from helping people.  You thrive from being part of a team and have a great sense of humour (let's be honest – who doesn’t want to be able to have a few laughs at work). You will have a high motivation to succeed coupled with strong resilience.

What's on offer for you

We’ve got a range of shifts available (including full and part time hours) and offer the flexibility of working from home. Plus, we’ve got some great benefits including health insurance and a discount on your power, gas and broadband bills. 

Note: This role is primarily based in Levin. You have the opportunity to work remotely and periodically need to come into one of the call centres. 

Contact Energy is committed to being an inclusive employer. We want people to be themselves, after all, they can't be anyone else!

Please note, only candidates with the right to live and work in New Zealand will be considered for this role. 

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employed more than 32,000 employees in more than 50 countries in 2020. Reported sales in 2020 were $7.0 billion. Learn more atwww.averydennison.com.

What we can offer you!  Your Role:

For our Customer Service Representative, we are looking for talented individuals to join our Avery Dennison Fastener Solution team. This position will manage the order handling from receipt to delivery  for the German region and report to the Customer Service Team Lead. All internal and external questions concerning these orders will be handled by the Customer Service Representative.

Core challenges:

• Order verification, entry and confirmation
• Creation of invoices, credit and debit notes
• Act as an inside sales person
• Ensure on time delivery
• Problem Solving

What we expect from you! Your Expertise:

• Bachelor Degree
• Experience in a fast paced B2B customer service department
• Languages: fluent in German and English 

AVERY DENNISON IS EVERYWHERE YOU LOOK:
We not only embrace change… we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, imbedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer: 

• Workplace Flexibility 
• Structured learning and development
• Mentoring program 
• Competitive total rewards

We look forward to receiving your application.

Life at Avery Dennison

Avery Dennison Instagram

Avery Dennison Sustainability Goals

Avery Dennison is an equal opportunity employer.

We do not accept unsolicited referrals or resumes from any source other than directly from candidates.

JOB SUMMARY:

Moen is currently recruiting for remote call center agents. Moen will provide all necessary equipment to be successful. This position will work 10:30am-7pm EST, 9:30am-6pm CST, 8:30am-5pm MST or 7:30am-4pm PST Monday-Friday.

The Associate Product Consultant is be the first person that consumers interact with when they have general product, installation or warranty questions. In order to provide world class customer service to our customers, our employees are well trained in Moen products. All incumbents go through 200 hours of training; which include virtual classroom training as well as on the job training (OJT) where he/she will be paired with an employee to ensure success on the phones.

RESPONSIBILITIES:

• Handles and resolves general product or service calls from consumers by identifying the issue, determining the cause of the problem, and selecting and explaining the best resolution. Escalates complex issues to the Lead Product Consultants
• Delivers a customer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen Incorporated
• Discusses solutions in challenging/sensitive consumer situations that have a positive outcome for both Moen and the consumer
• Demonstrates consistent achievement in meeting all required quality, call management and productivity standards as well as adheres to all  processes, standards and procedures within the Consumer Services Center
• Documents troubleshooting efforts and consumer information as required
• Performs other duties and/or special assignments as needed

QUALIFICATIONS:

• High School diploma or equivalent is required
• Business professional communication skills is required. Bi-lingual capabilities are a plus
• Customer Service experience is highly preferred
• Working knowledge of Microsoft Office systems
• Must be able to thrive in a work environment that mandates low mobility and high observation
• Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
• Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department.
• Incumbent must meet internet speed requirements and have a safe and secure work space.

All your information will be kept confidential according to EEO guidelines.

We are a New Zealand owned company, the number one retailer and market leader for technology and appliances throughout the country. As part of The Warehouse Group, you are not just part of the Noel Leeming brand but part of the largest general merchandise retailer in NZ with over $3 billion in sales, and employing over 12,000 people across The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, 1-day.co.nz and TheMarket.com. We have 250+ retail stores and a network of distribution and fulfilment centres throughout New Zealand.   

At Noel Leeming, we live and breathe a fast and innovative culture. Delivering the best in technology and appliances starts with service – and our Passionate Experts are key to our success. The end-to-end service we offer means customers can rely on us to ensure they walk out with the right product for them through live demonstrations, offering support and advice, and delivering and installing purchases.

What you will be doing?

As a Customer Service Representative, you will play a crucial part in creating a memorable experience for our customers in-store. Yes, we offer awesome products, but we know our customers purchase from us because we also offer them expert service. 

In this role, you will deal with all customer inquiries including hire purchase contracts, sales inquiries, credit applications, cash sales, handling our returns process, and helping your fellow team members. You will also take responsibility for and proactively resolve customer issues as they arise, and you will do all you can to meet customers' expectations.

Who we are looking for?

To succeed in this role, we are looking for someone who knows what good customer service is and how to deliver it. You will have an excellent phone manner with written and verbal skills to match, the ability to quickly learn computer systems, and have a love for all things tech! Keeping calm in all situations is key and you can always find the right words to soothe the spikiest of customers.

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

We are also seeking individuals who can live our values…

• Do you “own it”? – Our team members walk the talk and make things happen.
• Do you strive to “do good”? – We are one team, standing up for our people, our planet, and our communities.
• Do you “think customer”? – We put the customer first in everything we do.

We have two permanent, full-time positions available. The days of work are: 

• Sunday - Thursday or Tuesday - Saturday

These are full days, normal working hours with the possible addition of late night Thursdays. Please put your preferred shift time in the screening questions.

Ideally, you will have:

• Proven experience in retail, hospitality, or a customer-facing role
• Excellent Communication Skills
• A positive, can-do attitude
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
• A passion for helping others and your team
• Experience using a point of sales system is beneficial
• An interest in tech

What can Noel Leeming offer you?

• Warehouse Group discount card (including Noel Leeming, Torpedo7, 1-Day deals, and 15% off at The Warehouse and Warehouse Stationery)
• A paid day off on your birthday
• Continuous training and development
• Career progression – a great steppingstone into sales or other internal opportunities
• Wellness and discretionary leave
• Click here to check out more of our benefits

There are many benefits that come with working for the largest retailer in New Zealand. Who knows where you could end up? Don't let this opportunity pass you by. We'd love to hear from you!

Profile

Kitchen Craft is currently looking for professional a phone based Customer Service Representative to work with our customers and assist our sales team by answering questions, resolving issues and processing orders.  Kitchen Craft is committed to providing a top notch customer experience by delivering an exceptional interaction with every customer to achieve maximum results regarding orders, credits, products and service.

About Us

At Kitchen Craft, a division of MasterBrand Cabinets (MBCI) we make kitchens come to life. MasterBrand Cabinets is the #1 cabinet company in North America and we are on a mission to become the best in the world. We are looking for Customer Service Representatives who are passionate about helping us achieve our vision.  When you’re on our team, you’re helping customers fulfill their dreams of a comfortable, inviting home that brings family and friends together.

What We Are Looking For

Our most successful Customer Services Representatives have a passion for providing outstanding customer service and a highly contagious positive attitude.  A detail-oriented person with strong written communication skills will do well in this role as accuracy and diplomacy are required to build and maintain strong relationships with customers, sales, and colleagues alike.

 As a Customer Service Representative, You Will:

• Assist all customers through incoming calls and emails in a timely manner
• Respond to customer inquiries regarding; order status, product information, claims/returns, order processing, account status, programs and processes
• Be an active listener and creative problem solver to help resolve customer inquiries
• Maintain customer account information and process orders with high level of speed and accuracy
• Perform detail-oriented administrative tasks while maintaining a positive attitude.
• Provide a meaningful and positive experience with every customer interaction

 What We Offer: 

• Work From Home
• Day Shift with varying start and end times
• A competitive starting wage with an annual incentive plan
• Benefit Package including Employee Assistant Program
• Employee Cabinet Purchase Program for you to create your own dream Kitchen
• Development and Career Opportunities
• Team oriented environment (may include cross-functional training in other roles)

• A proven aptitude in customer service·
• A minimum of 2 years previous experience in a service related role
• The ability to work under pressure
• Attention to detail and strong problem solving skills
• An upbeat, ambitious and compassionate personality
• Excellent verbal and written communications skills
• Solid listening skills
• High school diploma (or equivalent), university education an asset
• Strong computer and technical skills
• Ability to work independently and in a team environment
• Ability to maintain confidential information and type 35 WPM
• Experience in a similar industry where product knowledge was extremely important an asset
• Ability to meet deadlines and adapt to change and competing priorities

MasterBrand Cabinets, Inc. offers a wide spectrum of cabinetry products designed to satisfy every budget and lifestyle. With a large North America footprint and diverse team of nearly 13,000 employees, we help people fulfill their dreams of a comfortable, inviting home through innovations in fashion and functionality that bring family and friends together. We invite you to visit www.masterbrand.com to learn more about how we build employee opportunity, purpose, and reward into everything we do.

MasterBrand Cabinets, Inc. is an equal opportunity employer. MasterBrand Cabinets, Inc evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

MasterBrand Cabinets, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

Tackling single-use consumerism while envisioning a world where products live their lives to the fullest – this is what Laps is all about.   

We’re on a mission to transform the way customers shop and sell pre-loved goods. Sports are our starting point, but we won’t stop there. With established brands such as Cycling Avenue, Golf Avenue and Golfbidder, we aspire to offer the largest platform of resale and purchase of reconditioned goods online.   

Circular economy is the value we’re built upon: we make it convenient for customers to sell us their gear, we expertly extend the product’s life, and we finally re-sell the gear over our online platforms.   

Join us and let’s give second-hand a whole new lease on life!  

The Opportunity

The main responsibilities of the applicant chosen for the position of customer service representative are managing support requests and providing sales advice.

The incumbent’s duties include:

• Managing a large volume of emails and calls;
•  Managing support or information requests received via our online chat platform and social media;
• Developing expert-level knowledge of the products and services offered by Golf Avenue in order to act as an advisor with customers;
• Independently applying the communication and problem-solving processes established by the company;
• Ensuring the necessary follow-ups between the customer assistance team and the warehouse team;
•  Interacting with professionalism and integrity in order to properly represent the brand to customers.

Your Profile

• 1+ year(s) of experience in a customer service or similar position;
• French/English bilingualism;
• Excellent communication skills;
• Ability to solve problems efficiently;
• Ability to use computer tools;
• Punctual and disciplined;
• Interested in golf or cycling;
• Available full-time (Monday to Friday, 10 a.m. to 9 p.m. and Saturday and Sunday 10 a.m. to 6 p.m.)

What we offer you

Autonomy in your duties

A stimulating work environment in a fast-growing context.

The best of both worlds: the benefits of working with a team in an office (when “covidly” possible!) and the flexibility of remote work.

Desirable extras: a group insurance program, discounts on our products.    

And, above all, fantastic coworkers that will inspire you to think big and accomplish great things.

MasterBrand Cabinets, Inc. offers a wide spectrum of cabinetry products designed to satisfy every budget and lifestyle. With a large North America footprint and diverse team of nearly 13,000 employees, we help people fulfill their dreams of a comfortable, inviting home through innovations in fashion and functionality that bring family and friends together. We invite you to visit www.masterbrand.com to learn more about how we build employee opportunity, purpose, and reward into everything we do.

Position Summary

Customer Service Representative (CSR) III is an individual contributor role responsible for going above and beyond to create a great experience while interacting with both internal and external customers regarding orders, credits, products and services.  The Customer Service Representative is the main point of contact for customers and sales teams to help answer questions and resolve issues.

Organizational Relationship

This position reports to the Supervisor, Customer Service

Accountabilities

• Answers incoming calls, emails, faxes, and other inquiries according to department standards and provides appropriate and timely response
• Processes orders, product returns, credits, and bills for multiple brands with a high level of speed and accuracy
• Effectively communicates with internal and external customers, including service agents, sales representatives, and management
• Serves as key contact to MasterBrand Cabinets, Inc. (MBCI) customers in responding to inquiries, including but not limited to, order status, product information, claims/returns, order processing, account status, programs and processes
• Assesses problems or issues to determine and implement appropriate resolutions to both internal and external customers
• May serve as single point of contact to customers on key accounts, with elevated service requirements, etc.
• Provides guidance to team members on problems or issues to determine and implement appropriate resolutions
• Ensures expert-level familiarity with the full breadth of products from stock to custom, specializing in knowledge of custom
• Supports CS leadership through reporting trends/themes in service requests, running reports, supporting special projects, etc.
• Trains and mentors internal and cross-functional team members on product and systems for applicable brand(s)
• Consistently demonstrates the Six for Success: Be Trustworthy, Commit to your Team, Listen to Understand, Serve your Customer, Prepare and Plan, and Drive Results
• Performs other duties as may be assigned at management’s discretion

Characteristics & Attributes

• Promotes a "customer first" mentality
• Possesses a positive, upbeat attitude
• Demonstrates strong communications skills - listening, verbal, and written
• Proficiency in computer skills, including Microsoft Word, Excel, Access, Outlook or Lotus Notes, as well as working with databases
• Solid organizational skills, including multi-tasking and follow-up
• Ability to handle negativity and remain positive
• Expert understanding of product knowledge across all applicable brands
• Demonstrates abilities in successfully applying continuous improvement principles
• Strong analytical, reasoning, and problem-solving skills
• Self-motivated
• Team-oriented
• Shows proficiency and level of expertise with all business systems as they pertain to the organization
• Strong ability to mentor and lead others through influence

Education & Experience

• A high school diploma or equivalent is minimally required
• 4-year degree is preferred
• Prior customer service experience is required, preferred in a manufacturing environment

Equal Employment Opportunity

MasterBrand Cabinets, Inc. is an equal opportunity employer. MasterBrand Cabinets, Inc evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

MasterBrand Cabinets, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

Informa Markets creates platforms for industries and specialist markets to trade, innovate and grow. Our portfolio is comprised of more than 550 international B2B events and brands in markets including Healthcare & Pharmaceuticals, Infrastructure, Construction & Real Estate, Fashion & Apparel, Hospitality, Food & Beverage, and Health & Nutrition, among others. We provide customers and partners around the globe with opportunities to engage, experience and do business through face-to-face exhibitions, specialist digital content and actionable data solutions. As the world’s leading exhibitions organizer, we bring a diverse range of specialist markets to life, unlocking opportunities and helping them to thrive 365 days of the year.

• Answers incoming phone calls and emails promptly, courteously and correctly; answers questions, researches and resolves problems and provides information in a clear and concise manner.
• Places outbound calls to solicit information encourage attendance and/or purchase additional products and register for the events.
• Follows up on customer inquiries and research to assure satisfactory completion.
• Remains current on changes in divisional facts, policies, procedures and product offerings.
• Knows and understands individual product components and customer bases so that individual is well informed and accurate when providing information
• Qualify buyers by researching and collecting data and updating Salesforce with integrity.
• Performs additional duties as assigned.

• High school degree or equivalent plus two years customer service experience.
• Proficient data entry skills with knowledge of computers and using the internet.
• Software including, but not limited to Microsoft Word and Excel and other office equipment.
• Sales, interpersonal communication and relationships.
• Accurate abilities in English, grammar and math required.
• Call center experience.
• Positive and effective customer-service orientation along with problem-solving and conflict management skills.
• Organizational and time management skills.
• Knowledge of correct office protocol and professionalism in a business environment.
• Knowledge of trade shows and/or marketing industries is preferred.

We offer:

• Competitive Compensation Package
• Access to LinkedIn Learning and other development/training opportunities
• Health and Wellness Benefits (medical, dental, eye)
• 401K and Matching
• Employee Stock Purchase Program
• Generous PTO policy
• Work-life balance
• Additional discounts through various partnerships

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.