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Customer Service Representative
Would you like to play a key role in supporting TrackMan's Support Team and our customers?
Are you ambitious, self-driven and willing to go the extra mile? Then you should join our successful TrackMan Support team!
TrackMan A/S is a fast-growing sports technology company that develops, manufactures and sells 3D ball flight measurement systems for a variety of sports. Originally developed for golf, TrackMan now enjoys a market leader position in several sports disciplines such as baseball in measuring and delivering real-time sports motion data.
As a Tier 1 customer support technician, you will be providing an exceptional customer experience, interfacing with multiple internal and external teams, and using technical disciplines and skillsets to resolve complex issues. This position is based in Scotttsdale, AZ.
Responsibilities include but are not limited to:
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Customer Service Representative: English/German Speaking
Do you speak more than one language and specifically German? If so, this position may be of interest to you. We have an exciting opportunity for an English/German speaking Customer Service Representative to join our small and friendly team for an immediate start.
Location and the role:
This is a Remote/Homeoffice position and you will be part of our small Customer Service Desk team providing script based first line telephone support, managing escalations and complaints, troubleshooting problems and providing information. The position also requires you to assign work to on-site technicians and update records.
This role is ideal for a customer focussed individual who has a passion for customer service and could also be an ideal start to a career in IT, customer services or administration. The ideal candidate will have experience within a customer service, administrative, retail or call centre environment. IT literacy is essential (Windows, Microsoft Office and Google Suite), however training for specific IT skills/tasks will be provided.
Working hours:
You would be required to work on a shift pattern, covering the Service Desk 365 days per year to include weekends, public/bank holidays for which you will receive 8 lieu days regardless of whether you work them or not; the lieu days are in addition to your holiday entitlement. Shifts can be worked at home once you have been trained.
Specific Requirements:
Suitable homeoffice working environment.
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Local Remote Customer Service Representative - Must Live in the Chattanooga or surrounding area
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