Customer Service Representative Remote Jobs

128 Results

CUORE is hiring a Remote Inbound Sales/customer Service Representative

 

INBOUND SALES/CUSTOMER SERVICE REPRESENTATIVE 

*Due to Covid-19, we are currently hiring work-from-home agents.  All training will be conducted remotely via a virtual conference meeting. Once we determine our return to office date, we will share that process with everyone.*

Cuore is a high-volume Inbound/Outbound Sales and Customer Service Call Center dedicated to helping each individual achieve their highest earning potential! We represent several major brands of products and services.

This Customer Experience Specialist position will consist of receiving Inbound calls assisting customers with sales, service, and product information.

Pay Rate:

This position pays $12.00 per hour, plus commission, and is a full-time position.

You will be scheduled on days between Monday through Saturday: 9:00am-7:00pm EST

Skills/Qualifications:

  • Excellent phone etiquette and articulation
  • Ability to quickly answer Frequently Asked Questions (FAQs)
  • Excellent computer skills; coachable personality; service-oriented nature
  • Critical Thinking/Problem-Solving Abilities
  • High school diploma or equivalent
  • Customer Service Experience - REQUIRED
  • Customer Retention - PREFERRED
  • Sales Experience/Knowledge - PREFERRED

Computer Requirements:

1.       Download Speed 20 Mbps (minimum)

2.       PC (Not a MAC)

3.       Windows 10 Operating system

4.       Intel Core i5 Processor

5.       8Gb Memory (RAM)

6.       256Gb Hard Drive (Storage)

7.       1 USB Type A 2.0

8.       1 RJ-45 Connection (Internet Ethernet Cable)

9.       Personal Wired USB Headset with Microphone

10.     Cannot use WiFi for taking/making calls. Must use an ethernet cable.

To join our expanding team, these are the qualities we are looking for:

  • At least 2 years of experience in a complex customer service environment, fluency in sales techniques preferred.
  • Must have a working computer with internet and ethernet cable (NOT WIFI).

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ServiceTec is hiring a Remote Customer Service Representative: English/German Speaking

Do you speak more than one language and specifically German? If so, this position may be of interest to you. We have an exciting opportunity for an English/German speaking Customer Service Representative to join our small and friendly team for an immediate start.   


Location and the role:

The job is predominantly based at our UK Headquarters in the centre of Letchworth Garden City, in an historic building with excellent facilities and just a short walk from both the train station and town centre; there is also the opportunity to work some shifts from your home.  You will be part of our small Customer Service Desk team providing script based first line telephone support, managing escalations and complaints, troubleshooting problems and providing information. The position also requires you to assign work to on-site technicians and update records. 


This role is ideal for a customer focussed individual who has a passion for customer service and could also be an ideal start to a career in IT, customer services or administration. The ideal candidate will have experience within a customer service, administrative, retail or call centre environment.  IT literacy is essential (Windows, Microsoft Office and Google Suite), however training for specific IT skills/tasks will be provided.


Working hours:

You would be required to work on a shift pattern, covering the Service Desk 365 days per year to include weekends, public/bank holidays for which you will receive 8 lieu days regardless of whether you work them or not; the lieu days are in addition to your holiday entitlement. Weekend shifts can be worked at home once you have been trained. 


Specific Requirements:

Please note that candidates will require their own transport or live within walking distance of the Spirella Building as there is no public transport available for an early morning shift. 

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platinum recruiting is hiring a Remote Local Remote Customer Service Representative - Must Live in the Chattanooga or surrounding area

This is a remote position based out of Chattanooga, TN.  You still must live in the area as you may have to go in for meeting or get additional equipment. 

 

Platinum Recruiting is looking for customer service representatives to join our team.

These associates will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

 

Responsibilities:

 

  • Manage inbound customer communications- Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success- Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge- Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM- Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

  • 1-2 years proven experience in supporting client success
  • Must be able to pickup equipment near Chattanooga, TN
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system

Pay is $12.00/hr

This is a remote position based out of Chattanooga, TN.  You still must live in the area as you may have to go in for meeting or get additional equipment. 

 

 

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Motion Global is hiring a Remote Customer Service Representative- Dutch Speaker

Job Description:

  • Receiving and placing customer service telephone calls
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
  • Resolving customer complaints, managing database records, drafting status reports on customer service issues
  • Data entry and research as required to troubleshoot customer problems.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

 

Required Skill:

  1. Can speak in Dutch in full fluency.
  2. Can write and read Dutch in Expert or Business Level.
  3. Have basic computer operational skills.

Additional note: This is only a part time job which requires less than 6 working hours everyday.

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+30d

Customer Service Representative

VeriskLehi, UT, USA, Remote
mobile

Verisk is hiring a Remote Customer Service Representative

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

Summary of Responsibilities:

Customer Service Representatives work directly with our customers taking inbound calls, making outbound calls, responding to emails, and processing requests. They are responsible for providing and excellent customer experience, while adhering to a higher standard of quality. Customer Service Representatives determine what the customer needs are, and then routes customers to the proper group for a solution. Customer Service Representatives will be required to provide simple solutions within the outlined scope and document all customer interactions.

  • Answer inbound calls and make outbound calls, providing excellent customer service for our customers. This includes redirecting customers to the proper channels for support and proper departments.
  • Process credit cards for chargeable customer interactions.  
  • Resolve basic support issues.  
  • Monitor mailboxes and respond in a timely manner.
  • Track and document all interactions in the proper tools.    
  • Participate in continued education, including department updates, live training sessions, assignments, and quizzes.
  • Participate in scheduled meetings. This includes a quarterly meeting after hours with the team.  
  • Completes all responsibilities as outlined on annual Performance Plan.
  • Completes all special projects and other duties as assigned.
  • Must be able to perform duties with or without reasonable accommodation.

#LI-MC1

Qualifications

  • High school diploma required.
  • Excellent communication skills, both written and verbal.
  • Excellent customer service skills.
  • Experience in a customer service environment, preferably in a high-tech setting.
  • Effective time management skills, including the proven ability to manage projects with tight deadlines.
  • Ability to perform several tasks concurrently with ease and professionalism.
  • Ability to work in a fast-paced environment.
  • Knowledge of Xactware products and methodologies preferred.
  • Strong computer/Internet skills and proficiency with MS Office products.
  • Professional appearance, demeanor, and a strong commitment to excellence.

This job description does not list all the duties of the job.  You may be asked by management to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.

Management has the right to revise this job description at any time.

Additional Information

Xactware, a Verisk business, specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. Xactware’s tools provide claims estimating, contents replacement, claims management, and property maintenance solutions for desktop, mobile, and online platforms. Xactware’s services include repair cost research and reports, aerial imagery, and real-time business intelligence. Xactware has been providing cloud services for customers since 1995. To learn more about Xactware please visit us at: Xactware.com. We are proud to be a part of the Verisk family of companies! 

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.   

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.  

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.  

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.   

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do. 

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.  Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Consumer Privacy Notice

At Verisk, the health and safety of our people is our number one priority.  Effective November 15, 2021, and subject to applicable law, all prospective hires for office based roles or roles that support any of our businesses’ government contracts will be required to demonstrate that they are fully vaccinated against COVID-19 by their start date, or qualify for a legally-required medical or religious accommodation to this vaccination requirement, as a condition of employment. Hired candidates who do not demonstrate that they are fully vaccinated against COVID-19 by their start date, and who have not been approved for a legally-required medical or religious accommodation will no longer meet the requirements for employment and their offers of employment will be immediately rescinded, in accordance with applicable law.

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+30d

Customer Service Representative - Remote Opportunity!

SGSRemote, East Syracuse, NY, United States, Remote
Bachelor's degree

SGS is hiring a Remote Customer Service Representative - Remote Opportunity!

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

Our East Syracuse, NY laboratory is looking for a Customer Service Representative I to join their team!  The Customer Service Representative I is a valuable member of our client services team and plays an essential role in our laboratory operations process.  This is a remote opportunity.  Candidates must have a science and/or industrial hygiene background to be considered for this role.

The Customer Service Representative I:

  • Provides exceptional customer service/ client support
  • Meets and greets walk-in guests
  • Responsible for sample receipt and login using LIMS
  • Answers phones and directs clients as needed
  • Communicates with department supervisors and management regarding issues with sample workflow
  • Resolves customer requests and escalates issues as needed
  • Processes media requests
  • Possesses thorough knowledge of laboratory services and applicable procedures, so as to thoroughly communicate to customers with confidence
  • Assists in planning/ developing improved operational procedures.
  • Requisitions or purchases supplies.
  • Other duties as assigned.

Qualifications

  • Bachelor's degree in a science discipline
  • Industrial hygiene, customer service, and/or environmental industry experience 
  • 0-2 years of customer service experience 
  • Outstanding organizational skills with the ability to multitask 
  • Excellent verbal and written communication skills 
  • High degree of accuracy and attention to detail 
  • Strong problem solving skills 
  • Team oriented 
  • Proficient computer skills with Microsoft Office Suite, strongly preferred
  • Ability to lift/carry/push and/or pull upwards of 20 lbs on an occasional basis

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

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+30d

Supervisor, Customer Service

Fortune Brands5300 Al Moen Drive, Des Moines, Iowa, Remote
Ability to travel

Fortune Brands is hiring a Remote Supervisor, Customer Service

Job Description

Position Summary

This is a supervisory role that is responsible for managing a function-specific team of employees with a brand or sales channel based Customer Service group.

Organizational Relationship

Reports directly to the Manager Customer Service.

Accountabilities

  • Provide direct supervision for team members; develop each associate’s skills according to goals and knowledge level.
  • Monitor workload management and team metric goals effectively report finding and manage team performance.
  • Monitor Customer Service to ensure calls are being answered quickly and efficiently and orders are being entered timely and accurately.
  • Assist Customer Service Representatives in resolution of situations regarding customer orders deliveries product questions and deal with plant/manufacturing issues.
  • Assist in training new and existing personnel.
  • Provide regular and timely assessment feedback and coaching for associates regarding their performance.
  • Analyze interpret and respond to reports relative to business needs and make timely operational decisions.
  • Oversee root-cause analysis and appropriate interventions or corrective actions to prevent recurring customer claims.
  • Advance team relationships to MasterBrand Cabinets including Customer Service channel region and team responsibilities.
  • Consistently demonstrate the Six for Success: Be Trustworthy Commit to your Team Listen to Understand Serve your Customer Prepare and Plan and Drive Results

Characteristics & Attributes

  • Proven experience in a supervisory leadership role with demonstrated mentoring/coaching and performance management skills.
  • Strong service orientation – dedicated to satisfying the customer.
  • Ability to effectively operate in a fast-paced dynamic environment.
  • Computer skills including working knowledge of Microsoft Word/Excel/PowerPoint databases email and internet.
  • Superior phone skills.
  • Ability to manage workloads multitask and meet deadlines.
  • Demonstrated ability to effectively communicate in written verbal and presentation formats.
  • Self-motivated to move ahead and team-oriented to tackle tasks.
  • Solid organizational skills.
  • Demonstrated problem-solving skills and proficiency with decision making.
  • Demonstrates energy enthusiasm and a “customer first” attitude with both internal and external customers.
  • Demonstrated ability to train others including with customer service skills and techniques.
  • A team player with the ability to gain respect and maintain successful relationships with our customers and employees.
  • Demonstrated business acumen and professional demeanor.
  • Ability to anticipate and plan strategically for future business needs
  • Focused on continuous improvement while maintaining ongoing daily operations.
  • Ability to travel as required for the purpose of training trade shows site visits store openings etc.

Qualifications

Education & Experience

  • High school diploma or GED equivalent is minimally required.
  • A Bachelor’s –level degree is preferred or 4+ years of relevant full-time experience is preferred.
  • Prior Customer Service experience is required preferably in a manufacturing environment.

Additional Information

MasterBrand Cabinets, Inc. offers a wide spectrum of cabinetry products designed to satisfy every budget and lifestyle. With a large North America footprint and diverse team of nearly 13,000 employees, we help people fulfill their dreams of a comfortable, inviting home through innovations in fashion and functionality that bring family and friends together. We invite you to visit www.masterbrand.com to learn more about how we build employee opportunity, purpose, and reward into everything we do.

Equal Employment Opportunity

MasterBrand Cabinets, Inc. is an equal opportunity employer. MasterBrand Cabinets, Inc evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

MasterBrand Cabinets, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

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Palo Alto Networks is hiring a Remote Customer Service Representative

Company Description

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Job Description

Candidates will be responsible for assisting worldwide customers with administrative issues originating from phone calls, email and Web cases .  Will verify entitlement, and ensure that high priority cases are handled in accordance with contractual SLAs.   Will be the point of contact and work cases for customers with licensing or Support account login issues.  Will be able to think logically and troubleshoot complex licensing issues related to hardware and cloud products.     

Will liaise with Product Marketing, Operations, and Sales on behalf of customers and will oversee and properly route correspondence received by the Support Department. Will be responsible for writing internal and external administrative and procedural documents.   Must have a professional manner and strong verbal, written and customer service skills and a demonstrated ability to multitask in a fast paced technical environment.  

Responsibilities include:

  • Delivery of world class customer support to internal and external customers.

  • Thorough understanding of hardware and cloud product licensing and entitlements.

  • Provide phone, email and Web case support to internal and external customers with administrative issues. 

  • Oversee Support correspondence, ensuring that it reaches the proper recipients.

  •  Create procedural documentation for internal and external customers.

Qualifications

 

  • Customer service experience in a large corporate environment. 

  • Excellent written and verbal communication skills.

  • Organized and logical thinker with non-technical troubleshooting skills. 

  • Ability to effectively manage many different tasks simultaneously. 

  • Self-starter who can learn quickly and adjust to change as new products and processes are introduced.

  •  Must be a reliable and dependable team player. 

  • Basic computer and Google Workspace skills and Sales Force or other case management system.

Additional Information

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

  • Vaccine requirements and disclosure obligations vary by country.
  • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
    • The job requires accessing a company worksite
    • The job requires in-person customer contact and the customer has implemented such requirements
    • You choose to access a Palo Alto Networks worksite
  • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

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MessageMedia is hiring a Remote Customer Service Representative

At ClickSend, we design products that are easy-to-use and generate real business, whilst providing our customers with real results and data. Our products create ideal marketing platforms that are used by some of the largest and most trusted brands in the world.

ClickSend is currently looking for a Customer Support Representative that will be on the front-line of our great support team. We are looking for someone who is able to work from home, who is customer-focused, and able to provide online support to our customers to help resolve any product and sales issues, answer account and billing questions and in some cases, make new sales.

To be successful you will have the following skills:

• Open and maintain customer accounts by recording account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Contribute to team effort by accomplishing related results as needed.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Go the extra mile to engage customers.

Requirements:

• Proven customer support experience
• Fluent in English – Written and Verbal
• Strong contact and engagement with customer but courteous and professional
• Familiar with CRM systems and practices
• Identify fraud and spam.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively.

Important Information:

  • This role may be required to work outside standard business hours due to the 24/7 nature of the team’s roster.
  • Please provide a copy of your CV when applying – those who do not, will not receive a call back.
  • You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:
    • PC – Intel i5 4th Gen (or higher) – self provided
    • Minimum OS Version: Windows 10 or higher
    • Internet browser (preferably Chrome – but can use Edge, Firefox etc.)
    • Minimum RAM: 8 GB
    • Minimum HDD Space: 1 GB
    • Headset: USB Headset (noise cancelling)
    • Web Camera (for team meetings)
    • Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.

We are looking to start someone as soon as possible so apply today and let’s talk real soon.

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NationsBenefits is hiring a Remote REMOTE: Call Center Customer Service Representative - HIRING IMMEDIATELY

About Us

At NationsBenefits, we are a fast-paced, rapidly growing company seeking hundreds of new employees for various roles in our six locations across the Nation.

It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles towards delivering solutions for a rapidly changing industry. Compassionate Care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.

We offer a fulfilling work environment that attracts top talent and encourages all associates to do their part in delivering best-in-class service to internal and external customers alike. It’s how we’re transforming the healthcare industry for the better. We provide career advancement opportunities within the organization with multiple locations in Florida, California, Tennessee, Pennsylvania, Utah, and India.

Together, we can make a meaningful and measurable difference in the lives of millions. That’s something we can all be proud of.

Employee Benefits

Compensation for all positions is competitively higher than the current marketplace. Simply put - we pay more. We also show our gratitude through supplemental pay, including overtime, raises, and performance bonuses. You can earn even more through referral bonuses. We also offer a comprehensive benefits package including medical, dental, vision, life, disability, 401(k), and paid holidays/time off for eligible employees. We invest in the employee experience through training and development opportunities. Achieve your potential and grow your career with NationsBenefits.

Diversity, Inclusion, and Belonging

NationsBenefits is an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability, or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law.

REMOTE Sunset & Sunrise shifts available! REMOTE OPPORTUNITY - FLEXIBLE SCHEDULES

Pay Rate: $18 an hour (for those who work in the PST zone); $16.00 hourly for MST zone and CST zone.

Job Summary

We are looking for Advisors with a passion to serve, an aptitude for building rapport, and an ability to engage a Member through a genuine connection with a human touch approach. Our Advisors will provide exemplary customer service while guiding our Members through the process. Our Advisors are skilled problem solvers and utilize a consultative sales approach.

Responsibilities:

  • Respond swiftly and courteously to all potential customer inquiries
  • Utilize interpersonal skills to establish a strong relationship that allow for direct probing to uncover the member’s needs
  • Resolve member inquiries at the first point of contact
  • Utilize effective sales techniques to influence the member to take action
  • Ability to learn product portfolio quickly and discuss options and features in detail
  • Provide knowledge and in-depth advice for hearing loss and hearing aids
  • Educate members on products or services that will enhance their quality of life
  • Show empathy both in word choice and intonation to all Members
  • Strong ability to offer a sales rebuttal that address a member's objections and in turn present solutions
  • Ability to remain confidential with all proprietary information
  • Competitive and self-motivated

Education Requirements

  • High School Diploma or Equivalent
  • College Degree is a plus!

Qualifications

  • Minimum 1-year experience in customer service and/or sales experience
  • Ability to handle high call volumes and make sound business decisions in an efficient manner
  • Exposure and/or interest in healthcare products and outcomes
  • PC proficiency required
  • Excellent listening and interpersonal skills
  • Excellent communications skills
  • Multi-task oriented
  • Attention to detail and quality-oriented
  • Analytical thinker and problem solver
    • Bilingual is a PLUS!!


Preferred Skills

  • Healthcare or related industry experience preferred
  • Call Center experience preferred
  • Knowledge of consultative sales techniques
  • Ability to remain highly motivated in a multi-faceted environment
  • HIGHLY PREFFERED - Bilingual English/Spanish, English/Vietnamese, and English/Chinese

Additional Notes

  • 8:00 am - 11:00 pm (7 Days a week)
  • Shifts may vary
  • REMOTE OPTIONS FOR SUNSET SHIFTS, as well.

NationsBenefits is an Equal Opportunity Employer

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VIVIO Health is hiring a Remote Provider Support Representative: REMOTE Part-time (Healthcare Customer Service Rep)

Company Description

Join the fast-growing company that is changing the way drug therapies are managed. Help curb the fastest rising spend problem of the US Healthcare system. VIVIO Health is on a mission to help make data the basis for clinical decision-making. VIVIO’s evidence-based, data-driven specialty drug management and cost control solution has improved healthcare outcomes and lowered costs for large self-insured employers since 2016.  

Job Description

The Provider Support Representative communicates with Doctors’ offices and other medical staff members and processes requests related to VIVIO plan members via inbound and outbound provider calls, faxes and emails. Success in this role requires proficiency in the use of our technology system to enable the accurate processing of information for new and existing members. We are looking for people who have a strong work ethic, are impeccably organized, focused, proactive and can make an immediate impact. 

Key Responsibilities: 

  • Handle a high volume of complex calls and other communications with Doctor offices, pharmacies, drug manufacturers and PBMs (pharmacy benefit managers). 

  • Resolve and maintain 100% follow-through on provider questions, requests and open items relating to members and the VIVIO Health program. 

  • Use our technology solutions to effectively capture the right information about our members and communicate it as necessary. 

  • Comply with and adhere to all regulatory compliance areas, policies and procedures and company best practices. 

  • Successfully complete other assigned administrative tasks including but not limited to reporting and resolution for eligibility, adjudication and fill details.

Qualifications

  • A quiet home-based office environment. 
  • At least one year of customer service/call center experience in a high-volume environment.  
  • At least one year of appropriate healthcare experience. Educational experience in healthcare is a plus.
  • You are passionate about improving healthcare, helping people, and have a successful track record interacting with a diverse population 
  • You are an exceptional communicator who can quickly get up to speed with the VIVIO Health program. 
  • You are tech-savvy and can navigate through technology with ease 
  • You are responsible and reliable and take ownership of your work while looking to constantly improve your performance. 
  • Work a consistent 5-hour shift Monday through Saturday.
  • Must be able to work between the hours of 6 am-5 pm PST.
  • Must be available for training beginning 5/2/2022

Desired Qualifications

  • Familiarity with Microsoft Office including Teams and soft-phone applications like Ring Central, Amazon Connect etc.
  • You are bilingual in English and Spanish.

Additional Information

VIVIO Health is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable Federal, state or local municipal law. All your information will be kept confidential according to EEO guidelines.

Regular Part-time position, 25-30 hours per week. Consistent 5-hour shift Monday through Saturday.

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Sleep Country is hiring a Remote Customer Service Representative - Hybrid

Company Description

At Sleep Country Canada / Dormez-Vous? We are crazy about sleep! Don't believe us!? We happen to be Canada's #1 specialty retailer with over 265 stores nationwide and growing.

Working at Sleep Country Canada (SCC) and Dormez-Vous? (DV) is more than just a job, it's your opportunity to realize your full potential! We trust you to make the right decisions- you will be motivated and empowered every day to make a positive difference to your team, the customer experience, and the growth of our business.

At SCC/DV, we work hard but most importantly, we play hard! We are driven by a shared set of core values that focus not only on providing the best customer service, but also on recognizing, developing, and caring for our own associates (that means YOU!). At Sleep Country, we realize there is more to success than work and working with us will allow you to be a part of a strong, vibrant, and fun work environment.

Job Description

This role will be supporting Customer Service and Online Sales

Can you?

  • Exhibit effective communication with customers including customer phone calls, emails, voicemail responses, including some conflict management.
  • Manage warranty claims, property damage claims and manifest queries
  • Update customer’s files and various logs and complete
  • Follow-up on outstanding files, warranty issues and inspections
  • Respond to customer service related inquiries from the store associates and co-workers.
  • Assist in preparing documentation for reports.
  • Administer responses from Social Media and use applications such as Chat, Priority one and e-commerce.
  • Contact e-commerce customers whose product is back ordered and offer a substitute item to secure delivery and offer any other related products to their purchase.
  • Reschedule back ordered items.
  • Contact self-serve white glove delivery customers to confirm their order before their delivery.
  • Assist customers calling in to our lifestyle base line, troubleshoot and offer help to solve the issue and send the relevant lifestyle base warranty information to the manufacturer who will follow up with the customer.
  • Take incoming calls via call centre software supporting various skillsets
  • Assist with various requests from customers which include, warranty claims, property damages, e-commerce orders inquiry, refund updated and any other related questions
  • Support the online sales team in busy times such as boxing day, black Friday, cyber Monday etc.
  • Assist customers through their shopping experience 
  • Offer the complete sleep system by understanding client’s needs, products such as mattresses, accessories, adjustable bases etc. and completing the sale on line with them

 

Qualifications

Do you have?

  • A high school diploma
  • Any post secondary education? This is considered an asset, so it’s not mandatory!
  • A minimum of 2 years’ experience in a sales and/or call center customer service environment
  • Bilingualism (English/French) is an asset


Are you able to?

  • Work in a fast paced environment and deal with a high volume of customer requests
  • Employ advanced computer skills and be familiar with programs such as Microsoft Teams, Outlook, PowerPoint, zoom
  • Problem solve effectively within company policies and guidelines
  • Use tact and diplomacy at all times with internal as well as external customers
  • Work in a home environment

Additional Information

Why work for us:

  • This is not a job but a career
  • We are the proud winners of:
    • Great Place to Work
    • Great Place to work for Millennials
    • Best Workplaces in Retail & Hospitality
    • Great Place to work for Giving Back
  • Robust Medical & Dental Benefits
  • We will invest in you and train you, and provide you with mentoring and continuous talent development
  • Associate Discount Program
  • We will provide you with a Tuition reimbursement program that covers professional AND personal development (yes, it means that you can get reimbursed for your scuba diving classes!)
  • We provide a Fitness Subsidy
  • Regular social events (we work hard and play hard)

Employment Equity
We recognize the importance of a diverse workforce and we therefore encourage applications from Aboriginal Peoples, women, members of a visible minority, and persons with a disability.

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platinum recruiting is hiring a Remote Remote Customer Service Representative

Platinum Recruiting is looking for customer service representatives to join our team.

These associates will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

 

Responsibilities:

 

  • Manage inbound customer communications- Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success- Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge- Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM- Record customers interactions in internal system for cross-functional awareness and relationship development.

 

Requirements:

 

  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system


Work from home

 

 

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+30d

Customer Service

Bachelor's degree

IntelliPro Group Inc. is hiring a Remote Customer Service

Title User Support Associate 

Type Contract

Pay rate 20/hr

Responsibilities: Reply to emails and chats about account issues, such as login, password, etc.

Location: Nashville, TN (Remote now, but must be from Nashville area)

Requirement: Some customer service experience, good English proficiency. 

Degree: High school Diploma with 2+ years customer service experience; Bachelor's Degree

 

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+30d

Customer Service Representative CaaS with Italian

WNS Global ServicesStrada Preciziei 24, București 062204, Romania, Remote

WNS Global Services is hiring a Remote Customer Service Representative CaaS with Italian

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

 RESPONSIBILITIES

  Act as a single point of entry for all calls and cases related to:

  • Credit and Underwriting activities include customer service support for providing credit line amounts, requests for increase and status
  • Launch activities include customer service support for onboarding, validation calls, special projects and cards
  • Invoice management activities include customer service support for authorizations, billing management and invoice processing
  • Customer service activities include support for disputes, account changes, merchant reimbursements and web/portal activities
  • Cash application and account receivables (A/R) management activities include customer service support for providing invoices, end-user guidance for payment application via portal and research
  • Process and system governance activities to include customer service support for system issues / notices and spam
  • Receiving, updating and/or logging all requests
  • Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
  • Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual

Qualifications

  • Outstanding communication skills, both written and verbal
  • Demonstrated ability to handle multiple tasks
  • Excellent time management skills
  • Computer skills, including typing
  • Minimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentation
  • High school degree or equivalent education. Finance or advanced degree is not required

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+30d

Customer Service Representative CaaS with Spanish

WNS Global ServicesStrada Preciziei 24, București 062204, Romania, Remote

WNS Global Services is hiring a Remote Customer Service Representative CaaS with Spanish

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

RESPONSIBILITIES

·            Act as a single point of entry for all calls and cases related to:

  • Credit and Underwriting activities include customer service support for providing credit line amounts, requests for increase and status
  • Launch activities include customer service support for onboarding, validation calls, special projects and cards
  • Invoice management activities include customer service support for authorizations, billing management and invoice processing
  • Customer service activities include support for disputes, account changes, merchant reimbursements and web/portal activities
  • Cash application and account receivables (A/R) management activities include customer service support for providing invoices, end-user guidance for payment application via portal and research
  • Process and system governance activities to include customer service support for system issues / notices and spam
  • Receiving, updating and/or logging all requests
  • Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
  • Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual

Qualifications

  • Outstanding communication skills, both written and verbal
  • Demonstrated ability to handle multiple tasks
  • Excellent time management skills
  • Computer skills, including typing
  • Minimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentation
  • High school degree or equivalent education. Finance or advanced degree is not required

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SelectQuote is hiring a Remote Licensed Customer Service Representative III - Auto & Home

Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

The Customer Service Representative III is responsible for providing high level service and building client relationships that last. This position is involved in making outbound calls to clients, determining client satisfaction with their current insurance plan, and ensuring the client has access to the benefits and services they need.

Supervisory Responsibilities:

  • This position has no direct supervisory responsibilities.

Duties/Responsibilities:

  • Builds long lasting client relationships with a high client satisfaction rating.
  • Engages in a high volume of outbound calls with the expectation of 70%+ of work hours spent on calls.
  • Follows specific scripting and quality assurance requirements on every retention call.
  • Provides extensive consulting to SelectQuote clients regarding property and casualty insurance and other insurance products.
  • Works collaboratively with SelectQuote departments and Insurance Carrier departments to provide solutions to client needs.
  • Assists with enrolling client in insurance products during peak times.

Required Skills/Abilities:

  • Strong interpersonal skills
  • Proven ability to navigate and resolve conflict
  • Strong attention to detail
  • Well organized and can efficiently manage both workload and time
  • Knack for persuasive reasoning and communication
  • Strong Work Ethic and Ability to Build Client Relationships
  • Solutions focused Mindset
  • Propensity to Advocate for Consumers
  • Intermediate Technology Skills & the Ability to Multi-Task
  • Coachability & Adaptability
  • Positivity & Effective Communication Skills

Education and Experience:

  • Customer Service/Client Relations Experience Beneficial
  • Insurance or Call Center Experience Beneficial
  • High school diploma or GED required
  • Experience with SelectCare preferred (for internal associates)

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Hardwired high speed internet connection with minimum download speed of 30mbps and upload speed of 20mbps

SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create, innovate, & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help, support, & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.


Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves vary based on work location.

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SelectQuote is hiring a Remote Licensed Customer Service Representative I - Auto & Home

Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

This position involves working as a team with other Customer Service Representatives to service SelectQuote Auto & Home’s clients and maximize the number of in-force policies and ensure a smooth transition to SQAH. CSRs provide vital customer service and assist with carrier follow-ups when needed. This position requires extensive telephone work, excellent communication, and complement the sales process by handling objections, reinforcing the buying decision and persuading clients to return their paperwork.

In addition, a CSR is responsible for interacting with newly enrolled clients and other operational units within SQAH to ensure efficient on boarding of newly acquired insurance products. This role is designed to ensure client satisfaction, reduce rapid disenrollment, direct client inquiries where appropriate, protect core agents from dealing with post-enrollment issues, and redirect SQAH clients to products within other company platforms where appropriate (e.g. Senior, Home and Life Insurance).

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Duties/Responsibilities:

  • Manages cases using the Contact Management System.
  • Manages a high volume of voicemails and e-mails.
  • Answers client phone inquiries about their policies.
  • Assists insurance carriers’ phone and e-mails about the status of follow up information and items needed.
  • Sorts and processes the mail.
  • Calls new clients at specific intervals to prepare them for their specific carrier approval process.

Required Skills/Abilities:

  • Appropriate skills/traits, relevant work or educational experience
  • Excellent oral and written communication skills
  • Exceptional follow through
  • Good phone manners and professional etiquette are a must  Detail oriented
  • Strong work ethic
  • Customer service oriented
  • High energy level
  • Team player
  • Ability to make sound judgments and decisions
  • Ability to work with minimal supervision
  • Demonstrates initiative, discretion, and integrity
  • Basic familiarity with computers
  • Willingness to learn

Education and Experience:

  • College degree preferred
  • (Holds or is willing to obtain a property and casualty license)
  • P&C license required
  • 6-18 months P&C experience desired
  • Experience with SelectCare preferred (for internal associates)

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create, innovate, & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help, support, & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.


Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves vary based on work location.

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+30d

Customer Service Representative with German

WNS Global ServicesStrada Preciziei 24, București 062204, Romania, Remote

WNS Global Services is hiring a Remote Customer Service Representative with German

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

RESPONSIBILITIES:

  •  Act as a single point of entry for all calls and cases related to:
  • Telephone support for our business customers
  • Advice on travel products such as flights, trains, rental cars, hotels via Amadeus
  • Assistance to travelers during unexpected travel difficulties, e.g. flight delay, bad weather, etc.
  • After-sales support for customer inquiries, e.g. cancellation, complaints, rebooking
  • Receiving, updating and/or logging all requests
  • Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
  • Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual

Qualifications

Ideal candidate for the Customer Service with German

  • Outstanding communication skills, both written and verbal
  • Demonstrated ability to handle multiple tasks
  • Excellent time management skills
  • Computer skills, including typing
  • Minimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentation

Our offer:

  • Bonuses for your results;
  • A friendly atmosphere and a multinational environment.
  • Meal tickets (15 RON/Day);
  • Wide range of development and training options (including soft skills and language courses);
  • Medical coverage;
  • Bookster and Benefits Online for you to enjoy your hobbies.

 

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+30d

Customer Service Representative

Cyber Talent Group8001 Forbes Pl, Springfield, VA 22151, USA, Remote

Cyber Talent Group is hiring a Remote Customer Service Representative

Company Description

Cyber Talent Group (CTG) is a Cybersecurity professional services firm located in Washington, DC area. CTG works with the private sector and federal senior leadership (CEO, CTO, and VP of Cybersecurity), and their talent acquisition teams, providing the needed edge to acquire Cybersecurity professionals to secure systems, provide data loss prevention and reduce privacy risks.

Job Description

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Qualifications

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Additional Information

Only candidate In US should apply

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