Customer Service Representative Remote Jobs

15 Results

2d

Customer Service Representative

M.S. WalkerNorwood,Massachusetts,United States, Remote Hybrid
Sales

M.S. Walker is hiring a Remote Customer Service Representative

M.S. Walker has an immediate opening for a full-time Customer Service Representative. Responsibilities include handling calls from customers and outside sales staff, processing orders, sales support and various other administrative tasks. This position is a hybrid position.

Responsibilities:

    • Identify customers' needs, clarify information, research issues, and provide solutions or alternatives
    • Respond to consumer, customer, supplier, and sales representative inquiries via phone and/or email in timely manner
    • Handle internal emails from Sales Representatives to check pricing, verify current deals, and bills orders accordingly
    • Handle calls from customers, suppliers, and sales staff in Massachusetts, New York and New Jersey
    • Input orders from customers and sales staff into the DEC system
    • Note opportunities to upsell products
    • Process supplier invoicing, bill-backs, and bills of lading
    • Administrative duties to include but not limited to: scanning, filing, billing, mailing
    • Other duties as assigned
  • Ability to work in a fast-paced environment
  • Strong verbal and written communication skills
  • Prior call center experience is a plus
  • Ability to work independently, as well as part of a team
  • Organization and attention to details are a must
  • Proficient with Microsoft Office Suite
  • Willingness to pitch-in and assist other departments
  • Ability to multi-task, set priorities, and manage time effectively

We offer a Comprehensive Benefits Plan that includes the following:

  • Medical & Dental Insurance
  • Vision Coverage
  • Paid-Time-Off Program
  • Fidelity Investments 401k
  • Disability, Life, Accident & Illness Insurance Packages
  • Discounted Fitness Memberships
  • Free & Discounted Work/Life Resources
  • Career Advancement Opportunities
  • On-Demand Professional & Leadership Development Through M.S. Walker University

Who we are:

Founded in Boston in 1933, M.S. Walker is a 5th-generation, family-owned wine and spirits importer and distributor, a spirits bottler, and a national supplier. We serve On-Premise and Off-Premise establishments throughout the Northeast, with direct operations in Massachusetts, New York, New Jersey and Rhode Island and brokerage operations in Maine, New Hampshire and Vermont. We represent a budding portfolio of wine and spirits nationwide, including our own brands, and we strive to offer the most prestigious portfolio in the industry. M.S. Walker has built our foundation and future on our people – our employees are truly our greatest asset. Our company boasts a diverse pool of exceptionally special team members who each bring their unique skills and experience to the organization.

Mission Statement:

Since 1933, our mission has been firmly rooted in our core values of family, integrity, respect, honesty, and hard work. We are deeply committed to upholding these principles for our team members, customers and suppliers alike. We seek to build and maintain long-lasting relationships based on trust and reliability. By honoring our heritage and embracing innovation, we aim to continuously improve and adapt to meet the evolving needs of our industry, while responsibly contributing to the communities we serve. Together, we strive to elevate the spirit of hospitality and foster a vibrant and respectful culture in all facets of the organization and beyond.

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Oscar Health is hiring a Remote Customer Service Representative

Hi, we're Oscar. We're hiring a Customer Service Representative to join our Service Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

This role is a volume-driven customer service and production based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks in accordance with standard operating procedures.

You will report to the Concierge Operations Manager.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

This is a remote / work-from-home role. You must reside in one of the following states: Arizona, Texas, Georgia, or Florida. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role is: $19/hour . You are also eligible for employee benefits, monthly vacation accrual at a rate of 10 days per year.

Responsibilities

  • Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
  • Interact daily with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
  • Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
  • Form working relationships with internal and external stakeholders.
  • Support the leadership team by identifying issues through established escalation pathways
  • Be accountable for monitoring and tracking the health of all assigned work-in-progress issues.
  • Escalate and resolve issues to ensure appropriate turnaround times
  • Be an active participant in process improvement initiatives
  • Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
  • Compliance with all applicable laws and regulations
  • Other duties as assigned

Qualifications

  • High school diploma or GED
  • 1+ years of experience in a fast-paced, volume-based or customer service-oriented environment

Bonus Points

  • Strong quantitative or analytical skills focused on proactively identifying or solving problems
  • In-depth knowledge of general insurance and/or health insurance
  • Experience manipulating and entering accurate data in a production driven environment
  • Advanced Google Suite or Microsoft Office capabilities or willingness to learn
  • Ability to influence peers and contribute to driving change

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraudhere

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation:Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Notice to Job Applicants.

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+30d

Customer Service Representive

Sun Point WellnessCiudad de México, Mexico, Remote
Full Time

Sun Point Wellness is hiring a Remote Customer Service Representive

Job Description

Company Description

Sun Point Counseling is founded on the belief that all who seek therapy have unique needs. We provide high-quality counseling services to individuals, couples, and families and we believe that an evidence-based, down to earth and caring approach is the best way to give the community the support they need. 

We accompany clients and Sun Point team members in achieving their goals in order to thrive in their lives, while holding a safe space by honoring diversity and inclusion for all and we are currently looking for our newest team member!

Job Description

The Client Care Coordinator will report to, and support, the Executive Director of Operations, and the Director of Human Resources and Co-Director of Client Success. These tasks are mainly focussed towards the following:

  • Client Intake (calls, follow up, email correspondence with clients and therapists)
  • Client Support (inquiries about services, canceling/rescheduling appointments)
  • Billing
  • Insurance

This position is a full time, remote position. The ideal candidate should be a go-getter that can hit the ground running, is able to prioritize team objectives, and is responsible, adaptable, and empathetic  towards clients’ needs.

Responsibilities:

  • Assist client care team in guiding clients through the intake process.
  • Assist in keeping track of unpaid balances and contacting clients.
  • Create payment plans with clients when necessary.
  • Issue Invoices for clients and assist with their questions and concerns regarding billing.
  • Keep updated records and create reports.
  • Review insurance coverage and benefits related to mental health for clients and communicate this information to them in a clear and succinct manner.
  • Submit claims to insurance for the sessions that clients have taken at Sun Point.
  • Check Explanation of Benefits (EOBs) for particular cases.
  • Contact member services when it is needed to get further clarification on benefits/claims.
  • Other duties as assigned.

Desired Skills 

  • Attention to detail
  • Excellent communication skills
  • Positive Attitude
  • Problem Solving
  • Time Management
  • Collaboration
  • Customer Service Focus
  • Proactivity

Schedule: Mon - Fri (11am to 7pm CST) Saturdays (9 am to 1 pm CST)

Qualifications

Bilingual – English (C1/C2 level) and Spanish

  • Previous experience in client care/customer service
  • Entry Level
  • Full time availability
  • Internet Connection - 50 to 100 Mbps download speeds, and at least 10 Mbps upload speeds

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+30d

Customer Service Representative I

AlpineTroy, OH, Remote

Alpine is hiring a Remote Customer Service Representative I

Job Description

SUMMARY

This position is responsible for contact with both internal and external customers where improper handling will have a marked effect on operating results. Ability to work with other Service Support Team Members.

Will provide 24-hour-a-day, 7-day-a-week support to field offices including logging calls to Branches and paging on-call technicians during non-business hours responding to customer's inquiries or complaints regarding the organization's products or services. Makes periodic calls to existing customers to determine satisfaction with the organization, products, and services. Determines the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate’s problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problems. Possesses knowledge of the organization's policies, procedures, practices, products, and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These are the most significant job duties performed. The size, scope, and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

  • Answer calls from incoming customers and dispenses call information to the appropriate Branch or Service Contractor.
  • Utilize the current system to properly log and page service calls.
  • Distribute electronic calls as needed.
  • Follow current procedures to ensure consistency and accuracy across the department while continually looking at process improvements and simplifications.
  • Identify service offices and/or personnel where intervention may be needed to improve processes.
  • Understand 3rd Party Companies being utilized by our key accounts to oversee proper procedures being followed regarding service calls.
  • Coordinate field notification, tracking, and payment of SPIFF programs!
  • Track Office Information Screen/SMS Scheduler updates, print, and up follow up as necessary.
  • Train and assist in the development of new hires.
  • Handle other projects as required.

Qualifications

REQUIRED SKILLS:

  • Proficient with Microsoft Office Products including Outlook, Word, and Excel
  • Ability to adapt to changing circumstances, remain calm in stressful situations and adjust plans to meet changing needs.
  • Flexible scheduling, work any combination of 1st, 2nd and 3rd shifts including weekend shifts and holidays.
  • Ability to continuously learn and grow from successes and mistakes is attentive to details and accuracy and goal-oriented.
  • Demonstrates an understanding of working in a team environment and exhibits the ability to turn team diversity into an advantage.
  • Ability to see underlying concepts and patterns in complex situations to develop solutions that effectively address underlying problems/root causes.
  • Recognize changing customer needs and determine process/procedure updates and/or requirements.
  • Work with IT regarding customer needs when appropriate.
  • Ability to communicate effectively verbally and in writing.
  • Requires strong interpersonal skills and the ability to build trust and rapport with the field service team and third-party servicers as well as both Key and non-Key Accounts
  • Ability to develop positive working relationships with others at all levels and demonstrate respect to people at all levels.
  • Ability to handle internal and external customers politely and efficiently follows procedures to solve problems, understand company products and services, and maintain a pleasant and professional image.

QUALIFICATIONS

Education and Work Experience

  • High school diploma or GED and vocational training in office administration
  • 2 years experience in the customer support and service industry

Desired Education/Experience

  • Associates degree in business administration
  • Bilingual
  • Field service experience is a plus.

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Progressive technology solutions is hiring a Remote Customer Service Rep I - REMOTE

Job Description

Take inbound calls from HP’s Small & Medium Business customers to answer questions and provide help regarding orders, payment, shipping, and returns and replacements.
- Place outbound calls to follow-up on cases that cannot be solved at first point of contact, correspond with customers through email regarding order status and/or order issues.
- Resolve cases through collaboration with HP & HP partners regarding fulfilling orders and investigating and resolving order exceptions with order processing, payment processing, factory lead-times, fulfilment, shipping and claims.
- Book replacement orders with customers due to declines, cancels or other order problems.
- Inform customers of production changes and/or shipment delays.
- Document all customer interactions using appropriate case management tool.
- Work within the team and HP.com Store organization to identify and help validate and implement process improvement opportunities.

Qualifications

Job Requirements:
- 1 to 2 yrs of relevant call center experience in a customer-facing customer service or support role
- Issue resolution expertise (problem solving & decision making)
- Excellent, professional verbal and written communication skills
- Strong Excel skills, experience with CRM applications a plus
- Order Management systems knowledge (SAP, Oracle…)
- Knowledge of computer & printing products
- High school graduate (college degree or some college a plus)

Desired Attributes:
- Customer service focused, can-do attitude, professional, detail oriented, self-motivated.
- Enjoys talking to customers and the challenge of solving customer problems.
- Ability to turn a negative situation into a positive situation.
- Integrity: honest and realistic communication of HP deliverables and timeframes.
- Professional, conversational.
- Ability to embrace and lead change in a fast-paced environment.
- Demonstrates a growth mindset on a personal, team, and organizational level.
- Handling sensitive situations in a calm, constructive manner.
- Problem Resolution: know when to use tools and exceptions, when to hold the line, when to make exceptions, when to raise for higher level review.
- Accountable: takes ownership of customer concerns with empathy, credibility and confidence. Excellent follow-up skills and attention to detail.
- Ability to multi-task, continue conversation while navigating multiple screens and applications. Skill with understanding complex information to identify root cause.
- Represents HP’s customer needs to other organizations, such as tech support.
- Maintains a reliable and dependable attendance record.

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Dalstrong is hiring a Remote REMOTE- Customer Service Representative

Job Description

“There are NO Limits” is our motto. We are a fast paced, high growth company. We seek people who have the passion and drive to build, create, and take ownership of their role.

Dalstrong is an international kitchen knife, and cookware e-commerce company based in Canada with a team that is 100% remote and distributed around the world.

 

We sell through many channels including Amazon (globally) and our web site in the US, Canada and the UK. Majority of our customers are in the US however, we have increasing brand awareness in Canada and Europe, and some presence in Australia and the Middle East.

Although this is a remote role, the ideal candidate must live near Toronto Canada. Applicants from other areas will not be considered.

 

As Daltrong's customer service representative you will learn best practices to ensure we continue to be the best in class customer service team. We would ideally have this person move up within our team to a management role within a 3 to 6 month time, thus managerial experience is ideal. You should be technically savvy to help manage and implement our customer service software implementations. 

Who You Are (Requirements)

  • Fully fluent native English speaker.

  • Proven experience with Achieving Customer Service Excellence

  • Experience working with Amazon within a customer service capacity

  • Managerial or supervisor experience

  • Hard-working, resourceful, self-motivated, detailed, and responsible

  • Passionate about helping others and the company succeed

  • Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis

  • Knowledgeable in MS Office, Google Sheets, Project Management tools

  • Experience using Freshdesk (or similar) is a plus

  • Willingness to work for a single employer exclusively

  • Capacity to work additional hours if needed 

What You’ll Do!

  • You will assist customers about product inquiries/concerns.

  • You will make sure that customers are delighted and satisfied with their customer service interaction.

  • You will turn customers around in case they are dissatisfied with shipping/product delays.

 

Qualifications

  • Fully fluent native English speaker.

  • Proven experience with Achieving Customer Service Excellence

  • Experience working with Amazon within a customer service capacity

  • Managerial or supervisor experience

  • Hard-working, resourceful, self-motivated, detailed, and responsible

  • Passionate about helping others and the company succeed

  • Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis

  • Knowledgeable in MS Office, Google Sheets, Project Management tools

  • Experience using Freshdesk (or similar) is a plus

  • Willingness to work for a single employer exclusively

  • Capacity to work additional hours if needed 

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+30d

Remote Customer Service Representative

DalstrongBuenos Aires, Argentina, Remote

Dalstrong is hiring a Remote Remote Customer Service Representative

Job Description

At Dalstrong we’re hiring for an all-star REMOTE Customer Service Specialist to join our remote team! Whether you’re a hobbyist or a pro, our aim is to enhance the experience of our clients’ culinary creations.

This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you’re a detail-oriented, organized and self-motivated Customer Service Specialistlocated in the Americas Region,we’d love to hear from you!

What You’ll Do!

  • You will assist customers about product inquiries/concerns.
  • You will make sure that customers are delighted and satisfied with their customer service interaction.
  • You will make sure that you turn customers around in case they are dissatisfied with shipping/product delays.

Qualifications

Who You Are (Requirements)

  • Fully fluent in English.
  • Proven experience with Achieving Customer Service Excellence
  • Experience working with Amazon within a customer service capacity
  • Hard-working, resourceful, self-motivated, detailed, and responsible
  • Passionate about helping others and the company succeed
  • Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
  • Knowledgeable in MS Office, Google Sheets, Project Management tools
  • Experience using Freshdesk (or similar) is a plus.
  • Willingness to work for a single employer exclusively
  • Capacity to work additional hours if needed 

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Morphius Corp is hiring a Remote Remote Customer Service Representative

Remote Customer Service Representative - Morphius Corp - Career Page

McH Management is hiring a Remote Remote Customer Service Professional

Job description

About McH Recruiting:

Since 2020, McH Recruiting has been a leading recruiting agency specializing in providing work-from-home opportunities for independent contractors. Partnering with arise virtual solutions allows us to offer the best clients and work environments to our contractors. We are the bridge to opportunity, connecting talented professionals with fulfilling work from home careers.

———————————————————————————————————————

    Responsibilities:

    Respond to customer inquiries via email, phone, video chat or other means of communication as appropriate.

    Support customers by troubleshooting problems and finding solutions.

    Assure that all conversations are handled in a tactful yet assertive manner; providing friendly service while maintaining accountability for quality of work.

    Document all communications on the appropriate channels (CRM system) as required.

    Maintain excellent knowledge of all company products/services and industry trends in order to accurately answer questions about products/services and provide pertinent information about competitors.

    Maintain excellent knowledge of how to use CRM software

    Requirements:

    • Must have a laptop or pc. If you do not have one we have resources to help.
    • Must have ethernet internet connection
    • Must be able to pass a background check

    ———————————————————————————————————————

    McH Recruiting is not currently open to new or returning Customer Service Professionals that reside within California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.

    ———————————————————————————————————————

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      Square Communications, Inc is hiring a Remote Customer Service Professional

      Title:Customer Support Professional "CSP"

      Functions: Customer Service Professional answers customer questions and resolves issues over the telephone for Fortune 500 and mid-level companies.

      Location:
      Remote

      Restricted States: California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin and New York (Due to strict work from home regulations we don't do business in these States)

      Responsibilities:


      Must be available to take calls, be productive, and engage in positive interactions, effectively meet the needs of the Customer while reinforcing trust and taking into consideration the Customer’s time and availability.

      Will create customer loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques resulting in sales of our products and services.

      Will identify our customers’ needs by asking clarifying questions to effectively promote clients' products and services, and articulate the features and benefits in a competitive manner through successful negotiations.

      Take action to proactively learn new information, report Customers ’ impacting concerns. Think outside the box on Customer resolutions and share best practices with others.

      Benefits:

      Monthly bonuses.
      Choose your own schedule. (15 Hours Minimum Per Week)
      Work part-time or full-time.
      Work remotely
      No cold calling. All inbound and outbound calls
      We fully train and support.

      Requirements:

      Experience with computers, keyboarding is required.

      Demonstrated excellent verbal and written communication skills along with basic practical math, reading and comprehension abilities.

      Ability to work a minimum of 15 hours a week

      Hardwired Internet & USB headset.

      Compensation:


      Hourly: $9.50 - $15.00 (Pay Is Based On Placement.)

      Alpharetta, Georgia 30009

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      Morphius Corp is hiring a Remote Customer Service (Remote for California Residents ONLY)

      Customer Service (Remote for California Residents ONLY) - Morphius Corp - Career PageSee more jobs at Morphius Corp

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      Morphius Corp is hiring a Remote Customer Service (Full Time/Remote)

      Customer Service (Full Time/Remote) - Morphius Corp - Career Page

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      +30d

      Customer Service

      SalesFull Time

      Morphius Corp is hiring a Remote Customer Service

      Customer Service - Morphius Corp - Career Page

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      Morphius Corp is hiring a Remote Customer Service Representative

      Customer Service Representative - Morphius Corp - Career Page // GTM Values For A/B Testing var EXP1_TWO_STAGE_APPLY_

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      +30d

      Customer Service Representative

      EminenceWashington D.C., WA Remote
      Sales

      Eminence is hiring a Remote Customer Service Representative

      Eminence Inc. brings the world of work home by providing superior customer service to Fortune 500 companies via a virtual call center setting. We are currently recruiting Independent contractors to service our clients.

      Responsibilities:

      Address customer inquiries and complaints

      Answer questions about products and services

      Take ownership and resolve product issues and customer concerns.

      Document and update customer records based on interactions

      Utilize Client knowledge base to gain information about products and services.

      Qualifications:

      Ability to communicate efficiently

      Experience as a customer service representative or sales representative or related industry

      Ability to build rapport with customers

      Ability to multitask while navigating client systems and assisting customers.

      Ability to exhibit a professional demeanor at all times

      Superb verbal and written communication skills.

      Selected applicants will be notified via email, phone and / or text messaging.

      This opportunity is only applicable to applicants that reside in the United States.

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