As a Support Engineer at Lumos, you have the opportunity to be one of the first 5 folks building out our support organization. Partnering with the Solutions Engineering team as well as Customer Success Managers, our goal is to find the equilibrium between quantity and quality, where speed and accuracy are our best offense and defense. As Lumos grows its client base by more than double this upcoming year, your role is essential to the success of our customers. Enablement, troubleshooting, and clarity of communication are pillars in your everyday interactions. In the Support Engineer role, you’ll not only report into the Support Engineering Lead, but you’ll partner with them in developing clear processes for Support at Lumos and truly shape the future of the team.

✨ Your Responsibilities

• Creating a World-Class Support Experience: Interacting with our client base on the day to day, you will have a direct impact on shaping their experience with Lumos. We want to ensure attention to detail, a friendly approach, and consistent care are present in each and every interaction.
• Troubleshooting Complex Technical Errors: Lumos rolls out new product features often. With this level of innovation can also introduce unexpected behaviors. It’s essential that you stay on top of the product development, relay customer feedback through validating enablement materials, and are extremely clear in your handoffs to our engineers for further actioning as needed.
• Proactively Developing Product Expertise: Similar to the above, partnering with our Product Managers is essential. If we don’t have the information we need to successfully support customers on a new feature rollout, seek to discover. By establishing these mutually beneficial relationships, you’ll become a product expert and the voice of the client in product development.
• Reflecting On and Finding Solutions for Current Support Opportunities: Because we’re building this team from the ground up, your thoughts, opinions, and considerations are essential to our longterm success. Giving feedback and being creative in your problem solving are critical.

???? What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

*We encourage you to apply even if you think you might not be perfect fit! ????

????Pay Range

• $85,000 - $115,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

Thank you for considering us - we're flattered!???? ????

About the Role

As the first Product Operations Manager on this team, you’re stepping into a transformative role with the opportunity to help us define & scale our operations motion. Today, we have Product Managers, Engineers, and Customer Success teams handling data entry, quality assurance, analytics, and market intelligence, in order to provide customers with the data they need to save on SaaS costs.

In this role, you’ll own everything to do with our customers’ software spend data. You’ll create the processes needed to ensure that our customers can get a complete, accurate, and up-to-date view of their software spend during their first few weeks with Lumos, and that they have the insights they need to be successful for their lifetime with us. You’ll play a key role in shaping the product operations function at Lumos, helping us scale the team as we gear up for rapid growth.

✨ Your Responsibilities

• Build Scalable Processes: Lumos supports hundreds of customers with their daily spend management activities. You’ll be responsible for identifying + reporting on key KPIs that ensure our customers consistently have a high quality experience using the product, as well as establishing internal process needed to ensure this is the case.
• Lead by Doing: We are a small and scrappy team. Alongside your PM counterpart, you will be responsible for interpreting complex vendor agreements, transcribing their details into our system, and verifying that automatically transcribed agreements are accurate.
• Enable Customers with Data: Develop our internal database of pricing benchmarks & negotiation tips, ensuring that customers are getting the best price on their software renewals. Identify new and novel ways for our customers to save using Lumos data, and work with product & customer success to translate those insights to customer action.
• Influence Product Direction: Build subject matter expertise within the software spend management category, act as a “voice of the customer”, and share insights you’re learning with your engineering, product, and design counterparts. Collaborate with your EPD organization to improve our internal and in-product automation, shape the vision for how we help customers save on SaaS, and build a product that delights customers.

????Pay Range

$100,000 - $170,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

???? What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

*We encourage you to apply even if you think you might not be perfect fit! ????

Thank you for considering Lumos! ????

We’re seeing very strong adoption with core products, and in order to double down our investment and support accelerating growth, we’re hiring a Staff Product Platform Engineer to join the team. You'd be among the first 100 employees and set the foundation for extreme growth. ????

TheProduct Platform teamplays a critical role in ensuring Lumos executes towards company goals by enabling our product engineering teams to execute more quickly and with higher quality. This team develops the core frameworks and primitives used by engineers across the company, including our human-in-the-loop workflow framework, core user and account data pipeline, and more. Product Platform also invests in external-facing API infrastructure that allows customers to deepen their Lumos usage, as well as a shared frontend platform for product engineers to build consistent user experiences. On this team, you'll be involved in scaling the engineering team and the entire company! ????

✨ Your Responsibilities

• Take ownership of our core architecture and data models. Collaborate closely with other engineers to develop the frameworks and systems used by other teams.
• Design and build robust, scalable systems that enable us to scale our platform to 10x the number of users.
• Drive the infrastructure for our data ingestion pipelines that set the foundation for all products at Lumos.
• Solve challenging engineering problems focused mainly in the backend (Python, Flask), but potentially in other parts of the stack.
• Uplevel your team by setting technical best practices and mentoring engineers.
• Grow the engineering team! Interview candidates and refine our recruiting processes as we rapidly grow.

????Pay Range

$210,000 - $240,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

???? What We Value

We care much more about your motivation and excitement to grow into the role than we care just about your CV. Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

We strongly encourage individuals from underrepresented groups to apply. ????

Lumos is making it a joy for companies to manage their apps and identities ✨. By integrating usage, spend, compliance, and access data, we provide a level of clarity and insight previously unimaginable. To deliver a best-in-class product, Lumos depends on state-of-the-art data pipelines that power our analytics and AI-driven solutions.

We are seeking a Lead Data Engineer to expand and enhance our existing data infrastructure, built around MySQL, Fivetran, Airbyte, and Snowflake. In this role, you will design and implement production-ready data pipelines with a strong emphasis on reliability, testing, and scalability. Your work will ensure that our AI products and in-product analytics perform flawlessly at scale, driving value for our customers.

✨ Your Responsibilities

• Your mission is to architect, build, and maintain cutting-edge data pipelines that empower our AI products, in-product analytics, and internal reporting.
• You will ensure the scalability, reliability, and quality of our analytics data infrastructure, enabling the seamless integration of usage, spend, compliance, and access data to drive business insights and deliver exceptional value to our customers.
• By focusing on testing, automation, and best-in-class engineering practices, you will play a pivotal role in transforming complex data into actionable intelligence, fueling Lumos' growth and innovation.

???? What We Value

• Extensive experience designing and implementing medallion architectures (bronze, silver, gold layers) or similar data warehouse paradigms. Skilled in optimizing data pipelines for both batch and real-time processing.
• Proficiency in deploying data pipelines using CI/CD tools and integrating automated data quality checks, version control, and deployment automation to ensure reliable and repeatable data processes.
• Expertise in advanced SQL, ETL processes, and data transformation techniques. Strong programming skills in Python.
• Demonstrated ability to work closely with AI engineers, data scientists, product engineers, product managers, and other stakeholders to ensure that data pipelines meet the needs of all teams.

???? Pay Range

• $190,000 - $245,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

Lumos is on a mission to revolutionize access management by leveraging AI-driven autonomous agents to create a seamless, intelligent authorization system for companies. By integrating access, usage, spend, and compliance data, we are redefining how businesses manage their apps and identities. We are hiring an Applied AI Engineer Tech Lead to take the lead in developing, prototyping, and productionizing AI models that will transform traditional access governance into dynamic, automated processes.

As the AI Tech Lead, you will collaborate with domain experts, our data engineering lead, and cross-functional teams to deliver production-ready AI systems that balance security with productivity. You will be responsible for designing the AI infrastructure, iterating on AI models, and scaling AI-powered access management products to meet business needs.

✨ Your Responsibilities

• Your mission is to design, develop, and deploy cutting-edge AI agents that transform our access management approach, moving from manual, rule-based systems to intelligent, dynamic decision-making.
• Architect and implement a robust, scalable AI infrastructure that ensures the seamless deployment and maintenance of AI-driven authorization agents in production. You’ll focus on tools, platforms, and frameworks that enable high performance, security, and scalability, setting Lumos up for efficient growth.
• Prioritize time-to-value, focusing on accelerating the launch of AI-powered onboarding and policy management products to simplify access for customers and reduce maintenance burdens on administrators.
• Collaborate across teams to align AI initiatives with broader business goals. By working closely with product managers, designers, engineers, and other stakeholders, you’ll ensure AI solutions are effectively integrated into workflows, elevating productivity and enhancing user experience.

???? What We Value

• Proven track record of building and deploying autonomous AI systems or agents for dynamic decision-making in production.
• Proficiency in developing AI infrastructure that can reliably handle large-scale, high-volume data requests. Skilled at selecting tools and frameworks that enable AI scalability, optimize performance, and lower total cost of ownership.
• Strong Python programming and problem-solving skills. Excellence in clean, efficient coding, rapid debugging, and the ability to adapt to evolving requirements.
• Experience working cross-functionally with product managers, designers, and engineers to deliver impactful, customer-centered AI solutions. Skilled in mentoring team members and establishing best practices in AI development, including coding standards, testing protocols, and documentation.

???? Pay Range

• $190,000 - $275,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

???? More Information on the Role

As our Enterprise Sales Director, East you will be pivotal in driving our sales strategy, building a high-performing sales team, and ensuring that our Enterprise Account Executives consistently meet and exceed their targets. This role is crucial in scaling our revenue and expanding our customer base in the Enterprise segment.

✨ Your Responsibilities

• Pipeline Creation and Management: Develop and implement strategies to ensure AEs build and maintain a robust sales pipeline, achieving 4x pipeline coverage at any given point.
• Sales Process Discipline: Enforce a rigorous sales process where Salesforce notes are up-to-date, all steps are followed before advancing opportunities, and deep discovery is completed.
• Deal Support and Partnership: Be deeply involved in critical deals, acting as a sparring partner for AEs to strategize and ensure successful deal closure.
• Ramp and Coaching Programs: Design and execute specialized onboarding programs with clear ramp goals for new AEs, and implement targeted coaching programs for existing AEs to ensure continuous improvement and high performance.
• Performance Monitoring and Accountability: Regularly inspect and enable the sales team, jumping in when necessary to provide guidance and maintain accountability for sales targets and process adherence.
• Collaboration with GTM Teams: Work closely with marketing, product, and customer success teams to ensure seamless collaboration and alignment on sales initiatives and customer needs.

???? What We’re Looking For:

• 6+ years of experience in B2B SaaS Sales
• 3+ years of experience selling to companies +X employees and an understanding of how to navigate buying process at larger organizations
• Experience managing an enterprise sales team with demonstrated success
• Demonstrated understanding of MEDDPICC sales methodology
• Experience working with IT, Security, GRC or similar technical buyers (experience selling cybersecurity is a plus)
• Ability to be nimble and a desire to be in a start-up environment where resources are still being built or refined
• Salesforce.com hygiene and deal management rigor
• Strong communication skills, operate with ethics, adaptability, grit and empathy

???? More Information on the Role

As our Enterprise Sales Director you will be pivotal in driving our sales strategy, building a high-performing sales team, and ensuring that our Enterprise Account Executives consistently meet and exceed their targets. This role is crucial in scaling our revenue and expanding our customer base in the Enterprise segment.

✨ Your Responsibilities

• Pipeline Creation and Management: Develop and implement strategies to ensure AEs build and maintain a robust sales pipeline, achieving 4x pipeline coverage at any given point.
• Sales Process Discipline: Enforce a rigorous sales process where Salesforce notes are up-to-date, all steps are followed before advancing opportunities, and deep discovery is completed.
• Deal Support and Partnership: Be deeply involved in critical deals, acting as a sparring partner for AEs to strategize and ensure successful deal closure.
• Ramp and Coaching Programs: Design and execute specialized onboarding programs with clear ramp goals for new AEs, and implement targeted coaching programs for existing AEs to ensure continuous improvement and high performance.
• Performance Monitoring and Accountability: Regularly inspect and enable the sales team, jumping in when necessary to provide guidance and maintain accountability for sales targets and process adherence.
• Collaboration with GTM Teams: Work closely with marketing, product, and customer success teams to ensure seamless collaboration and alignment on sales initiatives and customer needs.

???? What We’re Looking For:

• 6+ years of experience in B2B SaaS Sales
• 3+ years of experience selling to companies +X employees and an understanding of how to navigate buying process at larger organizations
• Experience managing an enterprise sales team with demonstrated success
• Demonstrated understanding of MEDDPICC sales methodology
• Experience working with IT, Security, GRC or similar technical buyers (experience selling cybersecurity is a plus)
• Ability to be nimble and a desire to be in a start-up environment where resources are still being built or refined
• Salesforce.com hygiene and deal management rigor
• Strong communication skills, operate with ethics, adaptability, grit and empathy

???? What We Value

We also care about whether you would be a good fit for Lumos based on the values and characteristics that define how we achieve outcomes, not just your resume. 

Thank you for considering Lumos, we hope to hear from you! ????

????Pay Range

$280,000 - $400,000 OTE

Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

????Pay Range

$280,000 - $400,000 OTE

Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

As our Data Lead, you will enable Lumos to make clear data-based decisions. You will have the opportunity to take our existing data foundation, build upon it, and shape the way we measure the business, communicate with our customers, and enable cross-functional teams to look around the corner. 

✨ Your Responsibilities

• Data Infrastructure + Enablement: Spearhead projects in conjunction with our infrastructure and product engineering teams to build our core data layers and ingest various data sources to build simpler queryable tables.
• Data Enablement: Transform the data into actionable dashboards and insights for cross-functional teams such as Customer Success and Product.
• GTM Enablement: Empower our sales/customer teams by surface customer-level data at an individual and aggregate-level to support faster adoption, implementation, growth and retention.
• Product Analytics: Collaborate with Product to develop and refine key KPIs in support of product health. Support product managers in using data to uncover the biggest bottlenecks and find answers to product adoption questions
• Operational Reporting: Align with leadership to define business-level KPIs to lead the development and maintenance of our core business dashboards to help teams drive operational rigor and manage performance. Support business partners in understanding metrics movements and trends in our business and while product, while also proactively detecting issues in metrics and triaging with cross-functional partners.
• Operational Deep Dives: Tackle complex business questions where the data and insights lie across several data sources. Proactively use data to highlight findings and make recommendations that shape Lumos’ growth.

???? What We're Looking For

• 7+ years of experience in a Data Analyst or related role within the SaaS space
• Proficiency in SQL and Python
• Data Modeling experience using tools such as DBT 
• Experience using BI Tools such as Looker, Tableau, Power BI or Metabase 
• Ability and desire to work autonomously and navigate through ambiguity as the company scales
• Experience prioritizing and taking ownership of data projects that align with company OKRs
• Proven ability to work cross-functionally and partner with leadership to successfully hit data goals

???? What We Value

We also care about whether you would be a good fit for Lumos based on the values and characteristics that define how we achieve outcomes, not just your resume. 

Thank you for considering Lumos, we hope to hear from you! ????

????Pay Range 

• $165,000 - $190,000 USD. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

We’re seeing very strong adoption of our core products, and to support accelerating growth, we’re hiring a Senior Product Designer to join the team. You'd be among the first 150 employees and help lay the foundation for extreme growth. ????

As a Senior Product Designer at Lumos, you’ll shape the future of our product by tackling complex customer challenges and pushing design boundaries. You’ll work with talented product managers and engineers in a collaborative, agile environment to define Lumos' next phase. As a key team member, you’ll have a significant impact on our product and organization. This role offers unparalleled opportunities for personal growth, team development, and influencing the evolving industry.

✨Your Responsibility

• Ship amazing products: Tackle complex user problems by owning and championing an entire product area, focusing on rapidly delivering value to our customers.
• Champion customer obsession: Dive into user research to understand pain points, gather valuable insights, and validate design decisions. Let these insights guide our product development, improve design decisions, and boost customer satisfaction.
• Shape the future: Team up with stakeholders to craft a long-term vision and direction for our product. Contribute to defining features and improvements that align with this exciting vision.
• Be a team player and a leader: Inspire fellow designers, collaborate closely with the team to refine design processes, and elevate the team through workshops, documentation, and constructive design feedback. Help grow our design family and cultivate a culture of excellence and innovation.
• Make a difference: Proactively seek out and seize opportunities to create a lasting impact, leveraging your unique strengths and expertise. Own your success at Lumos and be a part of shaping our future!

???? What We Value

• Strong design portfolio: You've got 4+ years of product design experience under your belt, ideally in B2B or complex problem spaces. Your portfolio showcases your fantastic design skills and thoughtful solutions.
• T-shaped designer: You bring a well-rounded design background to the table, combining broad expertise with deep knowledge in one or more areas of product design.
• Strategic product mindset: You've got a knack for product strategy and can seamlessly align your design decisions with our business goals.
• Collaborative team player: You're a rockstar at communicating clearly, which makes collaborating with others a breeze. You thrive in team settings and are skilled at building positive relationships with people across different teams, making you a dream to work with!
• Positive go-getter: You're curious, eager to learn, and excited to dive into new challenges. Your can-do attitude helps you get things done and make a real impact on our product and team!

????Pay Range

• $145,000 - $190,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

Job Description

At Postscript, we’re leveraging AI to revolutionize SMS performance, driving measurable revenue gains through continuous self-improvement, proven by real-time testing. As the online shopping landscape grows, the demand for scalable, personalized customer engagement solutions is unprecedented.

As a Senior Full-Stack Engineer (Front-End Leaning) on the Conversations AI Team, you’ll be at the forefront of innovation, using your expertise in both front-end and back-end technologies to push the boundaries of conversational AI. You’ll focus on rapid prototyping and build intuitive, scalable interfaces that enhance our AI-driven conversational tools, driving real-time engagement with millions of users. Your work will directly impact Postscript’s bottom line and our customers’ success by transforming SMS into their most powerful revenue channel.

This role offers a unique opportunity to blend cutting-edge AI capabilities with modern front-end development practices, contributing to Postscript’s vision of next-level customer engagement.

What You’ll Do:

• Architect, build, and maintain scalable, high-performance full-stack applications, with a focus on intuitive user interfaces using React and TypeScript.
• Collaborate closely with cross-functional teams to integrate LLMs, OpenAI models, and RAG techniques into our platform, ensuring real-time, personalized SMS engagement.
• Rapidly prototype new features and user interfaces, iterating quickly to deliver customer-focused solutions.
• Contribute to backend systems using Python (Flask) and AWS to power our AI-driven tools, ensuring seamless integration with front-end components.
• Lead the design and deployment of highly available, modular systems that scale to millions of users.
• Mentor and guide other engineers, fostering a culture of learning and continuous improvement.
• Balance technical excellence with rapid development to meet the evolving needs of the product and business.

What We’re Looking For:

• Strong experience in front-end development with React and TypeScript, with a passion for building modern, intuitive user interfaces.
• Expertise in full-stack development, with solid experience in Python (Flask) and building scalable backend systems.
• Fluency in CSS, with the ability to create responsive, maintainable, and visually appealing interfaces that align with modern UI/UX principles.
• Minimum 6-8 years of professional software development experience, with 1-2 years at minimum in AI solutions preferred.
• Proven track record of rapid prototyping and delivering high-quality features quickly.
• Experience with AWS architecture, relational databases, and building high-performance APIs.
• Ability to lead app projects from concept to delivery, managing ambiguity and driving results.
• Experience mentoring and leading engineering teams, with a collaborative mindset and excellent communication skills.

What We’ll Love About You

• You’re curious and enthusiastic—you love building things
• Energized by early stage companies and the opportunity to own and improve a new, fast-growing codebase
• You can drive technical decisions by measuring trade offs informed by both business priorities and technical needs
• You have empathy for users and enjoy helping others
• Bonus: Remote work experience. You love working on a remote-first team

What You’ll Love About Us

• Salary range of USD $170,000-$200,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

At Postscript, we’re leveraging AI to revolutionize SMS performance, driving measurable revenue gains through continuous self-improvement, proven by real-time testing. As the online shopping landscape grows, the demand for scalable, personalized customer engagement solutions is unprecedented.

As a Senior Backend Engineer on the Conversations AI Team, you’ll be at the forefront of innovation, using your expertise in OpenAI, Large Language Models (LLMs), and Retrieval-Augmented Generation (RAG) to push the boundaries of conversational AI. You’ll architect, build, and refine systems that enable our AI agents to learn, adapt, and deliver personalized shopping experiences that scale to millions of users. Your work will have a direct impact on Postscript’s bottom line and our customers’ success by helping SMS become their most powerful revenue channel.

This role offers a unique opportunity to influence how AI can drive next-level customer engagement and guide the team in crafting solutions that combine technical excellence with business value.

What You’ll Do:

• Architect, build, and maintain scalable, high-performance APIs for our AI-driven conversational tools, ensuring seamless and efficient customer interactions via SMS.
• Work closely with cross-functional teams to integrate LLMs, OpenAI models, and RAG techniques into our AI platform, driving personalized, real-time customer engagement.
• Lead the design and deployment of highly available, modular, and scalable backend systems on AWS, using Python (Flask) and other modern technologies.
• Innovate on acquisition tools that collect valuable customer data and contribute directly to the growth of our clients’ SMS subscriber lists.
• Own the implementation of new AI features from start to finish, collaborating with product managers and designers to deliver customer-focused solutions.
• Mentor and guide other engineers, fostering a culture of continuous improvement and learning.
• Lead with technical excellence, balancing the need for immediate solutions with long-term scalability and maintainability.

What We’re Looking For:

• Strong experience working with OpenAI, LLMs, and RAG, with a passion for implementing cutting-edge AI-driven solutions.
• Minimum 6-8 years professional software development experience, with 1-2 years at minimum in AI solutions
• Proven track record of building and scaling backend systems, ideally in high-growth or early-stage environments.
• Expertise in Python (Flask, SQLAlchemy) and building robust, modular APIs, with a focus on extensibility and performance.
• Deep understanding of relational databases, data modeling, and AWS architecture, with a focus on high observability and scalability.
• Ability to lead app projects from conception to delivery, managing ambiguity, and driving results.
• Experience mentoring and leading engineering teams, with a collaborative mindset and excellent communication skills.
• Familiarity with modern frontend technologies (TypeScript, Lit Web Components) and a willingness to work across the stack as needed.

What We’ll Love About You

• You’re curious and enthusiastic—you love building things
• Energized by early stage companies and the opportunity to own and improve a new, fast-growing codebase
• You can drive technical decisions by measuring trade offs informed by both business priorities and technical needs
• You have empathy for users and enjoy helping others
• Bonus: Remote work experience. You love working on a remote-first team

What You’ll Love About Us

• Salary range of USD $170,000-$200,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

Apply for this job

???? What We Look For:

• 6+ years of experience in B2B SaaS Sales
• 3+ years of experience selling to companies +1000 employees and an understanding of how to navigate buying process at larger organizations
• Demonstrated understanding of MEDDPICC sales methodology
• Experience working with IT, Security, GRC or similar technical buyers (experience selling cybersecurity is a plus)
• Ability to be nimble and a desire to be in a start-up environment where resources are still being built or refined
• Salesforce.com hygiene and deal management rigor
• Strong communication skills, operate with ethics, adaptability, grit and empathy

???? What We Value

We care about your motivation and vision to rethink and transform the sales experience in our industry, not just your CV. Additionally, we try to find out whether you would be a good fit for Lumos based on the valuesthat define how we achieve outcomes.

????Pay Range

OTE: $260,000 - $325,000 (~50/50 split between base pay and variable earnings). Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

As an Enterprise Solutions Engineer,you will be our technical champion throughout the pre-sales and post-sales processes, bringing customers onto the platform and working closely between sales, customer success, product, and engineering. Furthermore, you'll have the opportunity to make a meaningful impact by scaling our technical go-to-market motion, the product, and the company!

✨ Your Responsibilities

• Serve as a trusted advisor and product expert for Lumos prospects and customers, owning all technical responsibilities required in our sales and onboarding journeys.
• Architect demos, proofs of concept (POCs), and end to end solutions for our most complex customers, tying back to customer business goals at every stage.
• Structure POCs with strong success criteria, taking full ownership of the process and ensuring we set up the POC and resulting implementation for success from the outset.
• Work cross-functionally to drive technical and process investments that help scale our go to market teams, grow revenue and our ability to implement quickly, and support our growing customer base.
• Own initiatives for the team that drive meaningful impact for the company, e.g. improving our demo environment, identifying how to make onboardings more self-service.
• Serve as a subject matter expert on the market Lumos is a part of and use cases it supports. Report internally on market trends, customer success stories, and common issues & complaints you are seeing.

⛰ Your Skills

• Technical Knowledge (SQL, APIs): This role requires fluency in SQL. Lumos is a technical product with a technical customer base, and you’re able to quickly acclimate to this environment. Sufficient knowledge of working in a terminal, database models, APIs, infrastructure, and frontend to debug problems, help direct engineering effort, and resolve issues.
  • Experience in python is a plus 
• High-Agency Customer Champion: You’re excited to work closely with prospects and customers, and are skilled at empowering others. Are empathetic and gain energy from interacting closely with customers. You’ll go the extra mile to make customers feel excited and supported when working with us. Yet you are also able to push back when needed, and can effectively influence others and objection handle concerns.
• Analytical Builder: You start by understanding customer problems before proposing solutions. You enjoy working in ambiguity and are comfortable creating clarity and structure around you as needed. You are detail- and process-oriented. You think analytically to understand bottlenecks and what is the right problem to solve. When it’s time for solutioning, you push for automation, yet also know when to do things that don’t scale.
• Excellent Communicator: Excellent commercial communication skills (written, oral, and presentation). Promote a sense of confidence about Lumos within customers and wow them in interactions! Translate business needs into technical requirements, and articulate product features in terms of customers’ goals.

????Pay Range

• The base salary range for this role is $170,000 - $210,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

???? What We Value

We’re looking for an experienced solutions engineer, ideally with startup experience in B2B enterprise SaaS tech. Having said this, we care much more about your motivation and excitement to grow into the role than we care just about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

Thank you for considering Lumos! ????

*We encourage you to apply even if you think you might not be perfect fit! ????