Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.

We’re hiring for a Product Support Specialist!

What you’ll do: 

As a Product Support Specialist, you will directly interact with our partners and customers ensuring the highest level of customer satisfaction through technical mentoring, coaching and consulting services, as well as acting as a client advocate to resolve issues, and to improve process and the application.

Roles and Responsibilities:

• Provide first level direct support to partners and customers by responding promptly to inquiries within established Service Level Agreement objectives
• Become highly proficient with using Acumatica’s product suite.
• Troubleshoot and analyze application-related issues and solve problems over phone/chat and web meetings.
• Establish and maintain a positive and professional relationship with clients. 
• Analyze customer's business and technical requirements and deliver appropriate solutions.
• Provide continuing education to clients on how to effectively use Acumatica products in their businesses.
• Manage client technical service requests. Ensure timely resolution of customer issues, escalating when necessary. Ensure clients receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans.
• Communicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate.
• Using the Service Desk application, properly reproduce and document client inquiries and reported problems and provide feedback to Acumatica’s R&D and Professional Services & Consulting departments. 
• Share best practices with team members to enhance the quality and efficiency of client support.
• Participate in individual or team projects, as needed, to expand client support offerings. Document client inquiries and reported problems and provide feedback to Acumatica’s level II support and R&D.
• Collaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices. Create Knowledge Base articles for repetitive issues.

What you need to succeed:

• Understanding of accounting principles and/or business practices
• College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)
• Experience in account management or service and support.  Experience troubleshooting business software products a plus
• Ability to deliver quality service and problem solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.
• Must be comfortable with troubleshooting software, computer, and other IT related problems (ERP / accounting software systems like Dynamics SL, AX, NAV, SAP Business By Design, Everest, Sage, Business applications (CRM) etc.)
• Knowledge of customer service principles and practices are a plus
• Work output must be detailed for the highest level of accuracy and quality
• Strong verbal and written communication skills
• Detail oriented and excellent multi-tasking skills
• Exceptional interpersonal and organizational skills
• Must work well in a team environment and present a professional demeanor
• Must be flexible, reliable, trustworthy, and absolutely confidential with all matters
• Intermediate computer skills (i.e. Word, Excel, PowerPoint and Outlook)

Acumatica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.

We’re hiring for a Product Support Specialist!

What you’ll do: 

As a Product Support Specialist, you will directly interact with our partners and customers ensuring the highest level of customer satisfaction through technical mentoring, coaching and consulting services, as well as acting as a client advocate to resolve issues, and to improve process and the application.

Roles and Responsibilities:

• Provide first level direct support to partners and customers by responding promptly to inquiries within established Service Level Agreement objectives
• Become highly proficient with using Acumatica’s product suite.
• Troubleshoot and analyze application-related issues and solve problems over phone/chat and web meetings.
• Establish and maintain a positive and professional relationship with clients. 
• Analyze customer's business and technical requirements and deliver appropriate solutions.
• Provide continuing education to clients on how to effectively use Acumatica products in their businesses.
• Manage client technical service requests. Ensure timely resolution of customer issues, escalating when necessary. Ensure clients receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans.
• Communicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate.
• Using the Service Desk application, properly reproduce and document client inquiries and reported problems and provide feedback to Acumatica’s R&D and Professional Services & Consulting departments. 
• Share best practices with team members to enhance the quality and efficiency of client support.
• Participate in individual or team projects, as needed, to expand client support offerings. Document client inquiries and reported problems and provide feedback to Acumatica’s level II support and R&D.
• Collaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices. Create Knowledge Base articles for repetitive issues.

What you need to succeed:

• Understanding of accounting principles and/or business practices
• College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)
• Experience in account management or service and support.  Experience troubleshooting business software products a plus
• Ability to deliver quality service and problem solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.
• Must be comfortable with troubleshooting software, computer, and other IT related problems (ERP / accounting software systems like Dynamics SL, AX, NAV, SAP Business By Design, Everest, Sage, Business applications (CRM) etc.)
• Knowledge of customer service principles and practices are a plus
• Work output must be detailed for the highest level of accuracy and quality
• Strong verbal and written communication skills
• Detail oriented and excellent multi-tasking skills
• Exceptional interpersonal and organizational skills
• Must work well in a team environment and present a professional demeanor
• Must be flexible, reliable, trustworthy, and absolutely confidential with all matters
• Intermediate computer skills (i.e. Word, Excel, PowerPoint and Outlook)

Preferred:

·  Familiar with SMTP client setup

·  Familiar with SQL and SSMS for data retrieval

·  Azure knowledge is a plus

·  Basic familiarity with ERP and accounting functionality

Acumatica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances

JumpSeat creates software that allows users to learn seamlessly and work confidently and has a great new role for a Workfront Configuration Specialist. 

The Workfront Configuration Specialist will assist with new and existing SaaS configurations and implementations. This position requires a quick learner to understand Workfront designs at a technical level and optimally configure the tool to meet client objectives. This position also requires an aptitude to learn additional platforms and how they can all contribute to a Connected Work solution for our clients.

This is a telecommute, work from home position.

Primary Responsibilities: 

• Design solutions within the Workfront platform based on requirements that achieve client business objectives outlined in the client’s Statement of Work (SOW) 
• Configure objects including request queues, custom fields and forms, project templates, programs, portfolios, reports, dashboards, approval processes, milestones, email notifications, statuses, job roles, teams, groups, scorecards, expense types, risk types, layout templates, filters, views, grouping
• Flag any questions up to the Engagement Managers or Design Architects
• Support testing plans for to configured objects that ensure successful “go-live” deployments
• Develop an understanding of the design created by the Design Architect at a technical level
• Assist the Design Architect in understanding tool limitations and helping analyze requirements from a technical perspective
• Maintain technical savvy and stay up to date on the latest system features and changes
• As needed, explain configuration to the client and/or perform trainings with the client

Required Skills & Experience: 

• 2 years of Workfront configuration and/or implementation experience
• 3+ Years of Software (SaaS based solutions) Implementation Experience
• 1+ Years of Reporting and Analytics Experience
• Communication, interpersonal, problem solving and relationship skills
• Excellent analytical skills
• Experience working in Microsoft Office
• Ability to work on multiple tasks and able to prioritize personal workload
• Proven track record of delivering end-to-end solutions 

EEO Statement:
LeapPoint, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

Are you a creative product development professional with an entrepreneurial mindset? Do you enjoy facilitating product development, launch, and ongoing management while balancing the needs of internal and external stakeholders?

ReSource Pro is seeking a Senior Product Strategy Specialist to support the strategic growth and development of our portfolio of products serving the P&C insurance industry. This is an exciting opportunity to work in a new and growing product team within a larger services organization.

This is a remote opportunity that can be based anywhere in the United States. It will require up 20% travel both nationally and internationally.

Responsibilities:

• Perform market analysis, financial modeling and product planning.
• Facilitate the development of new product ideas through market research, business case development and initial product design.
• Work collaboratively with other departments such as Business Development, Marketing, and other subject matter experts to successfully develop the vision and idea into a viable product for clients.
• Translate business objectives into clearly defined product features and user stories.
• Support sprints across multi-functional teams and monitor and drive the product backlog.
• Highlight trade-offs between customer expectations and engineering realities to collaborate with stakeholders and align on priorities.
• Support the launch and incubation of new products. Facilitate client onboarding to these products and act as lead evangelist.
• Support the creation and management of a product roadmap with targeted features or enhancements to drive client engagement and sales.
• Collaborate with Marketing and Business Development to prepare needed collateral required for product marketing and sales campaigns.

Qualifications:

• At least a bachelor’s degree
• Minimum of 4 years’ experience in consulting, BPO, insurance, business development, or related field.
• Minimum 2 years’ experience in the insurance industry, preferably P&C
• 1+ years’ experience in product development and Agile Methodology
• Demonstrates the Knowledge and understanding of Lean Product Development process and MVP (Minimal Viable Product) development 
• Technical skillset and familiarity with designing different commercial models (ie. SaaS, Transactional, Gain share, etc) 
• Excel-based financial modeling skills: Market Sizing, Proforma Profit & Loss projections, Basic Budgeting 
• Project management skills; highly organized and adept at prioritization
• Impeccable verbal and written communication skills

Benefits & Perks:

• 100% paid employee healthcare on Day 1
• Generous PTO plan with paid holidays
• 401k with employer match
• Organization-wide focus on growth and development
• Access and exposure to senior leadership

About ReSource Pro:

ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009, the company is renowned for its focus on innovation, service excellence and trusted partnerships, and its unique productivity platform for insurance operations and sales. Over 6,000 ReSource Pro employees provide dedicated support to hundreds of insurance organizations, consistently achieving a 97% client retention rate for over a decade.

Like talking cars and helping others solve their automotive restoration challenges, then we want to talk with you!

The Eastwood Company is looking for Product Tech Specialists.

Work where:

• people like talking cars and shopping for our products
• your expertise is needed to help people repair/restore/revive their automotive dream car
• you can work from home
• training is provided to better understand our products and systems
• you participate in a strong benefits package - medical, dental, vision, life and ad&d insurances, disability insurance, 100% vested matching 401k, paid time off, incentive plan, employee discount and other voluntary benefits

While at work, you'll: 

• respond to calls/emails/chats answering customer automotive restoration/repair questions and questions on how to use our products
• provide a positive customer experience
• ensure the customer is aware of all the products needed to complete their job so they don't have delays in completing it

Other important information:

• good opportunity for someone who has been working as a technician and would like to stay connected to automotive but would rather not be climbing under and over cars
• successful candidates will also be comfortable with computer systems
• schedule will be within 7am-8pm, possibility for later hours in the future

The Eastwood Company makes use of the Culture Index to help us understand preferred communication styles and intrinsic motivational needs of our team. Please set aside 7-10 minutes, during which you will have no interruptions or distractions, and simply follow the instructions.

https://www.cultureindex.com/users/ciims/processes/surveyInfo.php?USER_ID=60082&COMPANY_CODE=btSARNP9xj&h2=1603310971

The Eastwood Company,established in 1978, has been developing, marketing and offering supplies, tools and equipment used for the repair and restoration of automobiles. Our customers are serious do-it-yourselfers who are extremely loyal to the Eastwood brand and rely on us for unique products that enable successful completion of their repair and restoration projects.

Eastwood does pre-employment drug screening and background checks.

EOE

About Alyce

Hi — we’re Alyce! Founded in 2015 with a tiny team sharing space with a bike repair shop, we’ve grown up in more ways than one. You can now find us across the globe with roots in Boston. 

Every year $242B is spent on corporate gifts, swag and direct mail. It’s the most relational channel and we’re on a mission to make it personal, relevant and a simply magical experience. No more squishy balls, cheap water bottles, and other things that end up in the trash. Our personal gifting platform flips the script by putting the gift recipient in control — creating relevant, thoughtful moments that delight. This is how modern businesses grow sustainably at scale.

We value our people above everything else. While we all have our own passions, personalities, objectives, and goals, we are one team that is building something great together. Our differences make us collectively better. We strive to build a supportive and inclusive environment where our team members are recognized and valued for who they are during working hours (9-to-5) and outside of them (#5to9™).

And we’re proud and honored to be recognized as Comparably’s Best Company for Women, Best Company Culture and Best Places to Work in Boston, as well as Bostinno’s 50 on Fire, LinkedIn’s Top 50 Start-Ups of 2020 and Forbes 2021 Best Start-Up Employer.

About this position

As the Product Marketing Specialist at Alyce, you’ll be responsible for working in lockstep with the Director of Product Marketing to bring the Alyce product to market. This role will be primarily responsible for partnering with the GTM team, specifically Sales and Customer Success functions to create the right deliverables, provide competitive intelligence and analysis and ensure product knowledge.

How you’ll make Alyce amazing:

• You’ll be responsible for competitive intelligence gathering and analysis including battlecards, competitive content for customers, and competitive intelligence sharing with the rest of the organization
• You’ll develop critical enablement content for the Sales team including sales decks, one-sheeters, videos and more well as develop an organized repository of resources for the entire GTM organization
• Enable the product for the sales and customer success teams to ensure unified knowledge of Alyce’s products and feature sets
• Responsible for enablement, content and co-marketing with partners in coordination with the Alyce Strategic Partnerships team and the Director of Product Marketing
• With the rest of the PMM team, you’ll help scope and execute on new releases, quarterly themes and launch activities 
• Work cross functionally with sales, customer success, product and marketing organizations

How you will uplevel Alyce:

• 3-5 years of experience in an Enterprise B2B SaaS environment
• Experience can be defined as time in a Product Marketing Management, Sales, Customer Success, or B2B Marketing function (special consideration to Martech or Salestech experience)
• Ability to manage multiple projects and priorities at the same time
• Demonstrated ability to listen to feedback from multiple stakeholders, synthesize and execute a plan based on feedback
• Demonstrated ability to write, edit and produce sales collateral 
• Preferred: previous experience in sales, customer success or sales enablement

We firmly believe our differences make us collectively better. Alyce is committed to building a team that is diverse in background and experience. Alyce recognizes Diversity as the presence of differences that may include race, gender, religion, sexual orientation, ethnicity, nationality, socioeconomic status, language, (dis)ability, age, religious commitment, or political perspective. Diversity also includes differences in principles, values, thoughts, and beliefs. Diversity of thought and experience are vital to building a personal Alyce experience, representative of the world in which we live.

Please do not let doubt get in the way of you applying for this position. If you can demonstrate the abilities listed above, we want to hear from you.

What you’ll be doing

• Plan & execute product launches and feature releases.
• Improve the customer onboarding experience.
• Ideate and work with the content + design team to create sales and customer success enablement collaterals.
• Plan monthly customer webinars to share product updates, best practices etc.
• Partner with the product team to track the right metrics & drive customer onboarding, engagement & retention.
• Participate in cross-functional teams to execute product development plans.

What you should have

• Background:
  • More than a year of experience working as a product marketer for a tech company in the B2B space.
  • 2-4 years of marketing experience.
• Skills:
  • Strong copywriting skills
  • Excellent communication skills: Proven ability to influence cross-functional teams without formal authority
  • Great attention to detail
  • Creativity
  • Proficiency in short-form as well as long-form marketing content
  • Effective time management skills and the ability to multitask
  • Working knowledge of web analytics tools (Google Analytics, WebTrends)
  • Analytical mind and strong quantitative skills
• Work Ethic:
  • You’re comfortable working inside a fast-paced results-driven work environment.
  • You’re a Self Starter who can drive projects and deliver high-quality results in a timely manner.
  • You demonstrate a positive, can-do attitude.
  • You thrive in a collaborative and transparent environment and can give and take constructive feedback on a consistent basis.

Logistics:

• Compensation: 10-12 LPA + ESOP(s)
• Location: Remote first
• Joining Date: ASAP

Are you ready to change the world of medical research?

At Castor, you can put your expertise to use for the greater good. We are a leading cloud-based clinical data platform, working with some of the world’s largest medical device companies, biopharma, and renowned academic institutes. Our products are used by over 85.000 researchers and millions of patients worldwide.

We simplify the clinical trial process, from recruitment to analysis, with user-friendly, patient-centric technology. Our mission is to bring medical research into the digital age. With our products, we help extend human healthspan: the faster, better and more inclusive medical research is, the longer and healthier lives can be lived around the globe.

Next to being very purpose-driven, we are proud of our caring company culture. Although we are a fast-growing scale-up, we follow our values diligently and take the well-being of each Castorian seriously.

Do note that this role is fully remote within Europe. Living outside Europe? Don't hesitate to apply - as we are scaling up, we are likely to launch remote work possibilities in new countries.

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How is Castor supporting the Coronavirus crisis?

Castor has joined the global fight against the Coronavirus by making our research data capture system available for free for all COVID-19 research projects. Castor is supporting more than 200 COVID-19 studies across the world, including the World Health Organization’s SOLIDARITY trial.

Position Title: Clinical Product Specialist
Status: Full Time
Location: In Office or Remote

Company Overview
Do you like innovation and technology? We do, too. Reveleer is a healthcare software company serving health plans and care management organizations. Our teams are dedicated to disrupting and modernizing healthcare by building powerful technology that provides an amazing user experience, scalability, and automation

Reveleer is the first of its kind in our space – a self service platform that mines health data using AI, NLP, and advanced analytics. Our Platform enables health plans to focus on the quality of care people receive, leaving the most complex and repetitive tasks for technology to solve. Be part of what Reveleer is building next!

Job Summary
Our Product team is expanding with this new position! Working closely with Clinical teams this position will be responsible for: ensuring that our clinical products released into the Reveleer production environment are thoroughly tested and functioning at the highest level; monitoring and reporting productivity, quality gains, and overall performance of clinical enhancements; and performing monthly audits to support further enhancements, SOW requirements, and revenue savings. This position does require a clinical background and understanding of medical terminology as well as ICD coding experience.

Areas of responsibility:

• Assisting with new clinical product design through a collaborative approach
• End-to-end testing of all new clinical designs and analytics
• Maintain reporting of productivity, quality gains and overall performance of clinical enhancements
• Responsible for validation of monthly audits
• Others items as necessary

Preferred Skills:

• Excellent Excel skill set is required
• Ability to adapt to changing priorities in managing a wide range of projects
• Must be able to work independently and in a team environment
• Critical thinker

Required Experience / Education:

• Current Coder Certification required; LPN or RN license preferred as well
• Experience with HEDIS and Risk Adjustment data preferred

What You’ll Receive

• Competitive Salary
• Medical, Dental and Vision Benefits
• 401k
• PTO Plan

Reveleer is an equal opportunity employer. We do not discriminate on the basis or race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.

Recognized as one of the fastest growing companies in Tampa Bay nine years in a row and on the Inc. 5000 list of top privately held companies in the country for the last nine years, DAS Health is seeking a full time remote Product Specialist.

The Product Specialist is responsible for client satisfaction with DAS Health's Reseller, Client Support and Integrated Solutions service delivery. This individual is responsible for providing quality and efficient customer service to clients. Additionally, the Product Specialist is responsible for timely SLA resolution keeping client satisfaction as the top priority.  

Specific job duties include:

• Ticket resolution management
• Efficiently clarify and resolve product or service issues presented by client
• Effectively train clients and team members on the NextGen suite of applications
• Provide technical support to clients
• Maintain Dispatch role with Reseller and Client Support Clients
• Communicate changes in healthcare regulations as it pertains to the use of the NextGen suite of applications
• Communicate client concerns to senior management and vendors to address any outstanding issues promptly and effectively
• Work with various departments within DAS Health, as well as outside vendors to accomplish successful completion of the implementation and/or support requests
• Understand client workflow and environment to proactively make recommendations on new products, services and training needs
• Remain current on all NextGen initiatives to keep client informed of any products and services that would enhance their NextGen experience
• Regular meetings with Director of Services and Support
• Additional duties as assigned by supervisor

Requirements: 

• 2+ Years extensive NextGen experience
• Working knowledge of EPM, EHR, ICS and all ancillary modules
• Proven leadership skills
• Ability to thrive in a team environment
• Analytical and problem-solving skills
• Ability to manage multiple projects and meet pre-determined project deadlines
• Highly responsive to clients with superior communication skills both written and oral with ability to communicate both technically and non-technical information effectively with all levels of management, users and clients
• Customer service skills

About DAS:

DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For the last two decades, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.

We are a remote workforce! We offer base salary plus discretionary bonus, paid holidays, paid sick and vacation days, healthcare and many other benefits, including a 3-week paid sabbatical for employees when they reach their 5-year anniversary!  Advancement opportunities for those who demonstrate strong results and leadership qualities.  Other positions currently available.  DAS is a smoke-free environment.  If you think you fit our culture and can contribute to our client’s success, we want to hear from you!

Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world.  But don’t take our word for it—read what analysts like Gartner and Nucleus Research have to say about us.

Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.

Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission and we are loyal to each other and our company.

 We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential.

We’re hiring for an L2 Product Support Specialist for our Support Team!

This is a perfect role for a person who enjoys troubleshooting complex issues, is passionate about new technologies,  who wants to grow with Acumatica and be part of strong engineering team!

What you’ll do: 

As a Level 2 Product Support Specialist, you will directly interact with our partners and customers ensuring the highest level of customer satisfaction through technical mentoring, coaching and consulting services, as well as acting as a client advocate to resolve issues, and to improve process and the application.

Roles and Responsibilities:

• Provide second level direct support to partners and customers by responding promptly to inquiries within established Service Level Agreement objectives.
• Become highly proficient with using Acumatica’s product suite.
• Troubleshoot and analyze application-related issues and solve problems over phone/chat and web meetings.
• Establish and maintain a positive and professional relationship with clients and partners. 
• Analyze customer's business and technical requirements and deliver appropriate solutions.
• Provide continuing education to clients on how to effectively use Acumatica products in their businesses.
• Manage client technical service requests. Ensure timely resolution of customer issues, escalating when necessary. Ensure clients receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans.
• Communicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate.
• Using Acumatica CRM application, properly reproduce and document client inquiries and reported problems and provide feedback to Acumatica’s R&D and Professional Services & Consulting departments. 
• Share best practices with team members to enhance the quality and efficiency of client support.
• Participate in individual or team projects, as needed, to expand client support offerings. Document client inquiries and reported problems and provide feedback to Acumatica’s Engineering.
• Collaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices.
• Create Knowledge Base articles for repetitive issues.

What you need to succeed:

• Understanding of accounting principles and/or business practices.
• College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance).
• Experience in account management or service and support. 
•  Experience troubleshooting business software products required.
• Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.
• Must be comfortable with troubleshooting software, computer, and other IT related problems (ERP / accounting software systems like Dynamics SL, AX, NAV, SAP Business By Design, Everest, Sage, Business applications (CRM) etc.).
• Knowledge of customer service principles and practices are a plus.
• Strong verbal and written communication skills.
• Experience with writing SQL scripts, be comfortable working with MS SQL databases to troubleshoot data-related issues.
• Detail oriented and excellent multi-tasking skills.
• Exceptional interpersonal and organizational skills.
• Must work well in a team environment and present a professional demeanor.
• Must be flexible, reliable, trustworthy, and absolutely confidential with all matters.
• Strong computer skills (i.e. Word, Excel, PowerPoint and Outlook).

Acumatica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.