Product Specialist Remote Jobs

77 Results

10d

Product Support Specialist - L1 US

AcumaticaRemote
DynamicsDesignmobilec++

Acumatica is hiring a Remote Product Support Specialist - L1 US

Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.

We’re hiring for a Product Support Specialist!

What you’ll do: 

As a Product Support Specialist, you will directly interact with our partners and customers ensuring the highest level of customer satisfaction through technical mentoring, coaching and consulting services, as well as acting as a client advocate to resolve issues, and to improve process and the application.

Roles and Responsibilities:

  • Provide first level direct support to partners and customers by responding promptly to inquiries within established Service Level Agreement objectives
  • Become highly proficient with using Acumatica’s product suite.
  • Troubleshoot and analyze application-related issues and solve problems over phone/chat and web meetings.
  • Establish and maintain a positive and professional relationship with clients. 
  • Analyze customer's business and technical requirements and deliver appropriate solutions.
  • Provide continuing education to clients on how to effectively use Acumatica products in their businesses.
  • Manage client technical service requests. Ensure timely resolution of customer issues, escalating when necessary. Ensure clients receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans.
  • Communicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate.
  • Using the Service Desk application, properly reproduce and document client inquiries and reported problems and provide feedback to Acumatica’s R&D and Professional Services & Consulting departments. 
  • Share best practices with team members to enhance the quality and efficiency of client support.
  • Participate in individual or team projects, as needed, to expand client support offerings. Document client inquiries and reported problems and provide feedback to Acumatica’s level II support and R&D.
  • Collaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices. Create Knowledge Base articles for repetitive issues.

What you need to succeed:

  • Understanding of accounting principles and/or business practices
  • College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)
  • Experience in account management or service and support.  Experience troubleshooting business software products a plus
  • Ability to deliver quality service and problem solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.
  • Must be comfortable with troubleshooting software, computer, and other IT related problems (ERP / accounting software systems like Dynamics SL, AX, NAV, SAP Business By Design, Everest, Sage, Business applications (CRM) etc.)
  • Knowledge of customer service principles and practices are a plus
  • Work output must be detailed for the highest level of accuracy and quality
  • Strong verbal and written communication skills
  • Detail oriented and excellent multi-tasking skills
  • Exceptional interpersonal and organizational skills
  • Must work well in a team environment and present a professional demeanor
  • Must be flexible, reliable, trustworthy, and absolutely confidential with all matters
  • Intermediate computer skills (i.e. Word, Excel, PowerPoint and Outlook)

Acumatica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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10d

Product Support Specialist L1

AcumaticaRemote
sqlDynamicsDesignmobileazure

Acumatica is hiring a Remote Product Support Specialist L1

Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.

We’re hiring for a Product Support Specialist!

What you’ll do: 

As a Product Support Specialist, you will directly interact with our partners and customers ensuring the highest level of customer satisfaction through technical mentoring, coaching and consulting services, as well as acting as a client advocate to resolve issues, and to improve process and the application.

Roles and Responsibilities:

  • Provide first level direct support to partners and customers by responding promptly to inquiries within established Service Level Agreement objectives
  • Become highly proficient with using Acumatica’s product suite.
  • Troubleshoot and analyze application-related issues and solve problems over phone/chat and web meetings.
  • Establish and maintain a positive and professional relationship with clients. 
  • Analyze customer's business and technical requirements and deliver appropriate solutions.
  • Provide continuing education to clients on how to effectively use Acumatica products in their businesses.
  • Manage client technical service requests. Ensure timely resolution of customer issues, escalating when necessary. Ensure clients receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans.
  • Communicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate.
  • Using the Service Desk application, properly reproduce and document client inquiries and reported problems and provide feedback to Acumatica’s R&D and Professional Services & Consulting departments. 
  • Share best practices with team members to enhance the quality and efficiency of client support.
  • Participate in individual or team projects, as needed, to expand client support offerings. Document client inquiries and reported problems and provide feedback to Acumatica’s level II support and R&D.
  • Collaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices. Create Knowledge Base articles for repetitive issues.

What you need to succeed:

  • Understanding of accounting principles and/or business practices
  • College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)
  • Experience in account management or service and support.  Experience troubleshooting business software products a plus
  • Ability to deliver quality service and problem solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.
  • Must be comfortable with troubleshooting software, computer, and other IT related problems (ERP / accounting software systems like Dynamics SL, AX, NAV, SAP Business By Design, Everest, Sage, Business applications (CRM) etc.)
  • Knowledge of customer service principles and practices are a plus
  • Work output must be detailed for the highest level of accuracy and quality
  • Strong verbal and written communication skills
  • Detail oriented and excellent multi-tasking skills
  • Exceptional interpersonal and organizational skills
  • Must work well in a team environment and present a professional demeanor
  • Must be flexible, reliable, trustworthy, and absolutely confidential with all matters
  • Intermediate computer skills (i.e. Word, Excel, PowerPoint and Outlook)

 

Preferred:

·  Familiar with SMTP client setup

·  Familiar with SQL and SSMS for data retrieval

·  Azure knowledge is a plus

·  Basic familiarity with ERP and accounting functionality

 

Acumatica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances

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LeapPoint is hiring a Remote Workfront Product Specialist

JumpSeat creates software that allows users to learn seamlessly and work confidently and has a great new role for a Workfront Configuration Specialist. 

The Workfront Configuration Specialist will assist with new and existing SaaS configurations and implementations. This position requires a quick learner to understand Workfront designs at a technical level and optimally configure the tool to meet client objectives. This position also requires an aptitude to learn additional platforms and how they can all contribute to a Connected Work solution for our clients.

This is a telecommute, work from home position.

Primary Responsibilities: 

  • Design solutions within the Workfront platform based on requirements that achieve client business objectives outlined in the client’s Statement of Work (SOW) 
  • Configure objects including request queues, custom fields and forms, project templates, programs, portfolios, reports, dashboards, approval processes, milestones, email notifications, statuses, job roles, teams, groups, scorecards, expense types, risk types, layout templates, filters, views, grouping
  • Flag any questions up to the Engagement Managers or Design Architects
  • Support testing plans for to configured objects that ensure successful “go-live” deployments
  • Develop an understanding of the design created by the Design Architect at a technical level
  • Assist the Design Architect in understanding tool limitations and helping analyze requirements from a technical perspective
  • Maintain technical savvy and stay up to date on the latest system features and changes
  • As needed, explain configuration to the client and/or perform trainings with the client

Required Skills & Experience: 

  • 2 years of Workfront configuration and/or implementation experience
  • 3+ Years of Software (SaaS based solutions) Implementation Experience
  • 1+ Years of Reporting and Analytics Experience
  • Communication, interpersonal, problem solving and relationship skills
  • Excellent analytical skills
  • Experience working in Microsoft Office
  • Ability to work on multiple tasks and able to prioritize personal workload
  • Proven track record of delivering end-to-end solutions 

 

EEO Statement:
LeapPoint, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

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ReSource Pro is hiring a Remote Senior Product Strategy Specialist

Are you a creative product development professional with an entrepreneurial mindset? Do you enjoy facilitating product development, launch, and ongoing management while balancing the needs of internal and external stakeholders?

ReSource Pro is seeking a Senior Product Strategy Specialist to support the strategic growth and development of our portfolio of products serving the P&C insurance industry. This is an exciting opportunity to work in a new and growing product team within a larger services organization.

This is a remote opportunity that can be based anywhere in the United States. It will require up 20% travel both nationally and internationally.

Responsibilities:

  • Perform market analysis, financial modeling and product planning.
  • Facilitate the development of new product ideas through market research, business case development and initial product design.
  • Work collaboratively with other departments such as Business Development, Marketing, and other subject matter experts to successfully develop the vision and idea into a viable product for clients.
  • Translate business objectives into clearly defined product features and user stories.
  • Support sprints across multi-functional teams and monitor and drive the product backlog.
  • Highlight trade-offs between customer expectations and engineering realities to collaborate with stakeholders and align on priorities.
  • Support the launch and incubation of new products. Facilitate client onboarding to these products and act as lead evangelist.
  • Support the creation and management of a product roadmap with targeted features or enhancements to drive client engagement and sales.
  • Collaborate with Marketing and Business Development to prepare needed collateral required for product marketing and sales campaigns.

Qualifications:

  • At least a bachelor’s degree
  • Minimum of 4 years’ experience in consulting, BPO, insurance, business development, or related field.
  • Minimum 2 years’ experience in the insurance industry, preferably P&C
  • 1+ years’ experience in product development and Agile Methodology
  • Demonstrates the Knowledge and understanding of Lean Product Development process and MVP (Minimal Viable Product) development 
  • Technical skillset and familiarity with designing different commercial models (ie. SaaS, Transactional, Gain share, etc) 
  • Excel-based financial modeling skills: Market Sizing, Proforma Profit & Loss projections, Basic Budgeting 
  • Project management skills; highly organized and adept at prioritization
  • Impeccable verbal and written communication skills

Benefits & Perks:

  • 100% paid employee healthcare on Day 1
  • Generous PTO plan with paid holidays
  • 401k with employer match
  • Organization-wide focus on growth and development
  • Access and exposure to senior leadership

About ReSource Pro:

ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009, the company is renowned for its focus on innovation, service excellence and trusted partnerships, and its unique productivity platform for insurance operations and sales. Over 6,000 ReSource Pro employees provide dedicated support to hundreds of insurance organizations, consistently achieving a 97% client retention rate for over a decade.

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The Eastwood Company is hiring a Remote Eastwood Product Tech Specialist - Talk Cars and Help Others Repair/Restore/Revive

Like talking cars and helping others solve their automotive restoration challenges, then we want to talk with you!

The Eastwood Company is looking for Product Tech Specialists.

Work where:

  • people like talking cars and shopping for our products
  • your expertise is needed to help people repair/restore/revive their automotive dream car
  • you can work from home
  • training is provided to better understand our products and systems
  • you participate in a strong benefits package - medical, dental, vision, life and ad&d insurances, disability insurance, 100% vested matching 401k, paid time off, incentive plan, employee discount and other voluntary benefits

 

While at work, you'll: 

  • respond to calls/emails/chats answering customer automotive restoration/repair questions and questions on how to use our products
  • provide a positive customer experience
  • ensure the customer is aware of all the products needed to complete their job so they don't have delays in completing it

 

Other important information:

  • good opportunity for someone who has been working as a technician and would like to stay connected to automotive but would rather not be climbing under and over cars
  • successful candidates will also be comfortable with computer systems
  • schedule will be within 7am-8pm, possibility for later hours in the future

 

The Eastwood Company makes use of the Culture Index to help us understand preferred communication styles and intrinsic motivational needs of our team. Please set aside 7-10 minutes, during which you will have no interruptions or distractions, and simply follow the instructions.

https://www.cultureindex.com/users/ciims/processes/surveyInfo.php?USER_ID=60082&COMPANY_CODE=btSARNP9xj&h2=1603310971

 

The Eastwood Company,established in 1978, has been developing, marketing and offering supplies, tools and equipment used for the repair and restoration of automobiles. Our customers are serious do-it-yourselfers who are extremely loyal to the Eastwood brand and rely on us for unique products that enable successful completion of their repair and restoration projects.

Eastwood does pre-employment drug screening and background checks.

EOE

 

 

 

 

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+30d

Product Marketing Specialist

5 years of experienceB2B

ALYCE, INC. is hiring a Remote Product Marketing Specialist

About Alyce

Hi — we’re Alyce! Founded in 2015 with a tiny team sharing space with a bike repair shop, we’ve grown up in more ways than one. You can now find us across the globe with roots in Boston. 

Every year $242B is spent on corporate gifts, swag and direct mail. It’s the most relational channel and we’re on a mission to make it personal, relevant and a simply magical experience. No more squishy balls, cheap water bottles, and other things that end up in the trash. Our personal gifting platform flips the script by putting the gift recipient in control — creating relevant, thoughtful moments that delight. This is how modern businesses grow sustainably at scale.

We value our people above everything else. While we all have our own passions, personalities, objectives, and goals, we are one team that is building something great together. Our differences make us collectively better. We strive to build a supportive and inclusive environment where our team members are recognized and valued for who they are during working hours (9-to-5) and outside of them (#5to9™).

And we’re proud and honored to be recognized as Comparably’s Best Company for Women, Best Company Culture and Best Places to Work in Boston, as well as Bostinno’s 50 on Fire, LinkedIn’s Top 50 Start-Ups of 2020 and Forbes 2021 Best Start-Up Employer.

 

About this position

As the Product Marketing Specialist at Alyce, you’ll be responsible for working in lockstep with the Director of Product Marketing to bring the Alyce product to market. This role will be primarily responsible for partnering with the GTM team, specifically Sales and Customer Success functions to create the right deliverables, provide competitive intelligence and analysis and ensure product knowledge.

 

How you’ll make Alyce amazing:

  • You’ll be responsible for competitive intelligence gathering and analysis including battlecards, competitive content for customers, and competitive intelligence sharing with the rest of the organization
  • You’ll develop critical enablement content for the Sales team including sales decks, one-sheeters, videos and more well as develop an organized repository of resources for the entire GTM organization
  • Enable the product for the sales and customer success teams to ensure unified knowledge of Alyce’s products and feature sets
  • Responsible for enablement, content and co-marketing with partners in coordination with the Alyce Strategic Partnerships team and the Director of Product Marketing
  • With the rest of the PMM team, you’ll help scope and execute on new releases, quarterly themes and launch activities 
  • Work cross functionally with sales, customer success, product and marketing organizations

How you will uplevel Alyce:

  • 3-5 years of experience in an Enterprise B2B SaaS environment
  • Experience can be defined as time in a Product Marketing Management, Sales, Customer Success, or B2B Marketing function (special consideration to Martech or Salestech experience)
  • Ability to manage multiple projects and priorities at the same time
  • Demonstrated ability to listen to feedback from multiple stakeholders, synthesize and execute a plan based on feedback
  • Demonstrated ability to write, edit and produce sales collateral 
  • Preferred: previous experience in sales, customer success or sales enablement

 

We firmly believe our differences make us collectively better. Alyce is committed to building a team that is diverse in background and experience. Alyce recognizes Diversity as the presence of differences that may include race, gender, religion, sexual orientation, ethnicity, nationality, socioeconomic status, language, (dis)ability, age, religious commitment, or political perspective. Diversity also includes differences in principles, values, thoughts, and beliefs. Diversity of thought and experience are vital to building a personal Alyce experience, representative of the world in which we live.

Please do not let doubt get in the way of you applying for this position. If you can demonstrate the abilities listed above, we want to hear from you.

 

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+30d

Product Operations Specialist

AssentOttawa, ON, Canada, Remote
jirasalesforceDesign

Assent is hiring a Remote Product Operations Specialist

Company Description

Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply chain risks while outsourcing the majority of their production. Shaped by regulatory experts, customers and suppliers, Assent is the foundation manufacturers need for cross-enterprise sustainability. At Assent, your work will help bring transparency, sustainability, and fairness to the global community. 

We’re one of the fastest-growing technology companies - from $5 million to $50 million ARR in under five years! As the global leader in supply chain data management, we provide transparency into the supply chains of some of the world's largest and most successful companies, including 75 percent of Fortune 500 companies. In our most recent funding round, we raised $350 Million USD in funding led by Vista Equity Partners. This funding will allow us to continue to scale with purpose, and add exceptional talent to our already remarkable team. 

Job Description

The Product Team at Assent is responsible for ideating, designing, building, and releasing solutions that solve critical market problems. The Product Operations Specialist will lead Product feedback collection and will be responsible for the rollout, administration, and successful operation of Product Communication tools. This Assentee will work on a dynamic and highly visible team that serves as a bridge between Product and our GoToMarket teams. This position holds a lot of autonomy and is a great opportunity to grow your career. 

  • Work with Leadership to gather requirements and create a Product feedback strategy 
  • Design and implement a Phased rollout plan for Aha! across internal and external stakeholders
  • Build an effective Product Enhancement review program 
  • Lead your own projects related to Product feedback and communications 
  • Work collaboratively with your team on designing processes that support Product engagement related to Product updates, communications, training, feedback, and adoption. 
  • Assist Leadership in the design and implementation of post-Release improvements related to Product Communications, Engagement, and Adoption 
  • Elicits, analyzes, specifies, and validates the business needs of stakeholders to establish success criteria and objectives for the implementation of new functionality, processes, and programs 
  • Designs supporting processes to ensure the desired outcomes of systems are met 
  • Gathers and analyzes various data points/metrics from those systems to create digestible visuals that facilitate meaningful data-driven decisions
  • Supports other groups at Assent in gathering data and facilitate its analysis to contribute to building a foundation of data at Assent 
  • Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.

Qualifications

We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications,

  • A University, College and/or Post Graduate Certificate 
  • 5+ years of experience working in a similar capacity at a Software Company 
  • Familiarity with administrating Aha!, JIRA, and Salesforce software 
  • Exceptional oral and written communication skills in English - you communicate clearly, concisely and with tact;
  • Experience with internal systems integrations 
  • Experience in requirements gathering, process design, and implementation. 
  • Experience in managing or supporting cross-departmental projects 
  • Experience in Project Management 

Additional Information

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

  • Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

  • Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

  • Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.

  • Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

  • Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

Work the way that works for you. Your work and life should be balanced in a way that is purposeful for you. At Assent, we offer flexible working environments for our team. Choose a space that meets your unique needs. 

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.  

 

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+30d

Product Marketing Specialist II

Greenlight GuruRemote, Indiana, United States
agileB2BDesign

Greenlight Guru is hiring a Remote Product Marketing Specialist II

Greenlight Guru is a software company that helps some of the world’s most innovative medical device companies design, develop and advance the success of devices that improve and extend the lives of millions of people across the globe. Having raised over $120M from top-tier investors, we’re rapidly scaling with a driven and relentless commitment to helping our customers succeed. Consistently recognized as the Best Place to Work by Inc. Magazine, the Indy Star, and more, our culture is centered around improving the quality of life for everyone we come in contact with while fostering a fun, inclusive, high-performance environment.


As a Product Marketing Specialist II at Greenlight Guru, you will be part of an ambitious, elite, and agile marketing team while being a direct contributor to our success. Your responsibilities will focus on new messaging, customer and competitive research, launching new products and features, helping to optimize our sales process and collateral, and educating our customers on our product. With a focus on our Growth Products, you will also be responsible for executing the go-to-market (GTM) strategy for new product launches, including our recent acquisition of CanvasGT. 

This is a highly collaborative role as you will interact with both internal and external stakeholders such as sales, customer success, product development, senior leadership, channel partners, customers, and more. This is a remote position that can be done from anywhere. 


Responsibilities

  • Execute the GTM strategy for the CanvasGT product in collaboration with sales, growth marketing, field marketing, and industry teams. Build operational cadence and serve as a key and active member GTM & Product operating teams
  • Lead and manage various campaigns and programs with multiple collaborators from inception through execution and ultimately performance measurement and reporting.
  • Identify, develop and/or manage the creation of a variety of content types (e.g., written, demos, presentations, etc.) as needed to fuel sales and marketing success
  • Drive efforts with product and business development to define an overall product and technology portfolio strategy that will drive the long term growth of the organization
  • Collect and use customer data (attributes and behaviors) and interviews to develop advanced segmentation to enable personalized messaging, campaigns, and effective customer insights.
  • Lead the process for the continuous evaluation of trends and adjust strategy to capitalize on shifts in the marketplace. Including the process of obtaining and disseminating competitive intelligence across all markets and product lines
  • Educate both internal and external stakeholders on our product features and their benefits
  • Collect and analyze data that supports our solutions in the market to buyers.
  • Measuring and optimizing the buyer journey as it relates to product feature adoption and usage.
  • Working with our awesome customers to create case studies and customer success stories.
  • Conduct research projects with both customers and prospects to better understand the jobs people are looking for our solution to perform.
  • Helping enable the commercial success of our products by educating customers on best practices within our platform and collaborating with customer success to create actionable content.
  • Stay on top of product-led growth marketing best practices, and consistently share the best of what you learn with your team to infuse it into your ideation, strategy and approach. 


What You’ll Need to Succeed:

  • 1+ years of experience in a product marketing strategy role in a B2B SaaS environment
  • In-depth knowledge of product marketing disciplines & frameworks
  • Bias for action and ability to execute quickly, juggling multiple deliverables 
  • Ability to unite cross-functional teams behind a common purpose and collaborate with a wide variety of stakeholders
  • Competence and enthusiasm for messaging, positioning, and content development
  • Passion for a test and learn approach to decision-making, including being comfortable iterating
  • You have a proven ability to think strategically and solve problems creatively.
  • You’re a bit more experienced, so organizational skills and accountability should be hats you’re wearing every day.
  • Your DNA is wired with customer and teammate empathy. You are keen to work cross-functionally including mentoring other marketers, and leading strategic initiatives that include our product, sales, support, data, and marketing teams.
  • Strong written and spoken communication skills
  • BONUS: Familiarity or certification with PMA is a huge plus. We’ll be speaking the same language.
    • Familiarity with Product-Led Growth GTM strategies is also a huge plus


Benefits:

  • Co-workers who care deeply about our mission to spur medical device innovation and about helping each other become better engineers
  • Flexible hours
  • Work from home options
  • Unlimited PTO
  • Health insurance
  • Disability insurance
  • 401k


Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.


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+30d

Product Marketing Specialist

SquadStackDelhi NCR, Bengaluru, IN Remote
B2BDesign

SquadStack is hiring a Remote Product Marketing Specialist

What you’ll be doing

  • Plan & execute product launches and feature releases.
  • Improve the customer onboarding experience.
  • Ideate and work with the content + design team to create sales and customer success enablement collaterals.
  • Plan monthly customer webinars to share product updates, best practices etc.
  • Partner with the product team to track the right metrics & drive customer onboarding, engagement & retention.
  • Participate in cross-functional teams to execute product development plans.

What you should have

  • Background:
    • More than a year of experience working as a product marketer for a tech company in the B2B space.
    • 2-4 years of marketing experience.
  • Skills:
    • Strong copywriting skills
    • Excellent communication skills: Proven ability to influence cross-functional teams without formal authority
    • Great attention to detail
    • Creativity
    • Proficiency in short-form as well as long-form marketing content
    • Effective time management skills and the ability to multitask
    • Working knowledge of web analytics tools (Google Analytics, WebTrends)
    • Analytical mind and strong quantitative skills
  • Work Ethic:
    • You’re comfortable working inside a fast-paced results-driven work environment.
    • You’re a Self Starter who can drive projects and deliver high-quality results in a timely manner.
    • You demonstrate a positive, can-do attitude.
    • You thrive in a collaborative and transparent environment and can give and take constructive feedback on a consistent basis.

Logistics:

  • Compensation: 10-12 LPA + ESOP(s)
  • Location: Remote first
  • Joining Date: ASAP

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+30d

Solution Consulting Product Specialist, eCOA

Medidata SolutionsRemote, United Kingdom
Bachelor's degree

Medidata Solutions is hiring a Remote Solution Consulting Product Specialist, eCOA

Position at Medidata Solutions

Medidata & Dassault Systèmes Life Sciences : empowering people and energizing passion to change the world and create the future.

Dassault Systèmes, with 35 years of experience transforming the way products are designed, produced and supported has combined with Medidata, developers of the world’s most-used platform for clinical development, commercial and real world data. Our Life Sciences sales and marketing teams bring together all of Dassault Systèmes life science capabilities in one go-to-market organization, providing our clients with life science domain focus and expertise to accelerate their business. As one organization we are leading the transformation in life sciences. Unique in the industry, we provide our clients with an integrated business and scientific platform from discovery and preclinical development, through clinical trials, all the way to manufacturing and commercialization. Discover the future of life sciences: www.mdsol.com  


Your Mission

Work as a member of the Medidata pre-sales organization as a subject matter expert for our Patient Cloud (PC) offering.  As a pre-sales PC Product Specialist you will work collaboratively with the Sales Organization in developing client strategies, and preparing and delivering presentations leading to adoption of the Medidata platform. The PC Product Specialist will serve as a trusted advisor and will be required to have the executive presence and ability to communicate effectively to all levels within any Life Science organization. 

  • Maintain an expert level understanding of all of the capabilities in our Patient Cloud offering including but not limited to detailed product functionality, underlying technology, client usage, service delivery, product roadmap, and competitive landscape

  • Support Patient Cloud customer engagements in collaboration with other Solution Consultants across multiple sales theaters

  • Develop and distribute product messaging and collateral for use by the Solution Consulting Team

  • Develop standardized templates for value messaging, business cases to use for Patient Cloud partner proposals

  • Provide solution assurance to proposals from a product perspective

  • Execute Client discovery sessions and synthesize outcome based presentations

  • Work closely with Product Development on client feedback, prioritization and roadmap of new functionality

  • Work closely with Professional Services to understand and articulate client adoption scenarios and paths and aid in the scoping of engagements

  • Work closely with Partner Team to help define delivery and adoption scenarios involving direct to Partner or Sponsor/Partner engagements

  • Assist with completion of application and/or technical RFI/RFP responses

Competencies and Experience

  • Expert level knowledge of the clinical industry focused on patient engaging technologies such eCOA, ePRO and others

  • Extensive knowledge of existing landscape of Life Science technologies, software and service providers

  • Experience in working with and presenting to customers

  • Excellent verbal, written and presentation skills

  • Strong client discovery, analytical and technical skills

  • Excellent organizational and time management skills

  • Self-motivating, able to assume responsibility and work autonomously in a professional manner

Preferred Education

  • Bachelor's degree required in the Life Sciences, Business or Computer Science preferred; or equivalent years of experience

#LI-JC2
#LI-REMOTE

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@ Castor EDC is hiring a Remote Product Training Specialist (Europe)

Are you ready to change the world of medical research?


At Castor, you can put your expertise to use for the greater good. We are a leading cloud-based clinical data platform, working with some of the world’s largest medical device companies, biopharma, and renowned academic institutes. Our products are used by over 85.000 researchers and millions of patients worldwide.


We simplify the clinical trial process, from recruitment to analysis, with user-friendly, patient-centric technology. Our mission is to bring medical research into the digital age. With our products, we help extend human healthspan: the faster, better and more inclusive medical research is, the longer and healthier lives can be lived around the globe.


Next to being very purpose-driven, we are proud of our caring company culture. Although we are a fast-growing scale-up, we follow our values diligently and take the well-being of each Castorian seriously.


Do note that this role is fully remote within Europe. Living outside Europe? Don't hesitate to apply - as we are scaling up, we are likely to launch remote work possibilities in new countries.


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How is Castor supporting the Coronavirus crisis?

Castor has joined the global fight against the Coronavirus by making our research data capture system available for free for all COVID-19 research projects. Castor is supporting more than 200 COVID-19 studies across the world, including the World Health Organization’s SOLIDARITY trial.

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+30d

Clinical Product Specialist

reveleerGlendale, CA Remote
Design

reveleer is hiring a Remote Clinical Product Specialist

Position Title: Clinical Product Specialist
Status: Full Time
Location
: In Office or Remote

Company Overview
Do you like innovation and technology? We do, too. Reveleer is a healthcare software company serving health plans and care management organizations. Our teams are dedicated to disrupting and modernizing healthcare by building powerful technology that provides an amazing user experience, scalability, and automation

Reveleer is the first of its kind in our space – a self service platform that mines health data using AI, NLP, and advanced analytics. Our Platform enables health plans to focus on the quality of care people receive, leaving the most complex and repetitive tasks for technology to solve. Be part of what Reveleer is building next!

Job Summary
Our Product team is expanding with this new position! Working closely with Clinical teams this position will be responsible for: ensuring that our clinical products released into the Reveleer production environment are thoroughly tested and functioning at the highest level; monitoring and reporting productivity, quality gains, and overall performance of clinical enhancements; and performing monthly audits to support further enhancements, SOW requirements, and revenue savings. This position does require a clinical background and understanding of medical terminology as well as ICD coding experience.

Areas of responsibility:

  • Assisting with new clinical product design through a collaborative approach
  • End-to-end testing of all new clinical designs and analytics
  • Maintain reporting of productivity, quality gains and overall performance of clinical enhancements
  • Responsible for validation of monthly audits
  • Others items as necessary

    Preferred Skills:

    • Excellent Excel skill set is required
    • Ability to adapt to changing priorities in managing a wide range of projects
    • Must be able to work independently and in a team environment
    • Critical thinker

    Required Experience / Education:

    • Current Coder Certification required; LPN or RN license preferred as well
    • Experience with HEDIS and Risk Adjustment data preferred

    What You’ll Receive

    • Competitive Salary
    • Medical, Dental and Vision Benefits
    • 401k
    • PTO Plan

    Reveleer is an equal opportunity employer. We do not discriminate on the basis or race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.

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    DAS Health is hiring a Remote Product Specialist

    Recognized as one of the fastest growing companies in Tampa Bay nine years in a row and on the Inc. 5000 list of top privately held companies in the country for the last nine years, DAS Health is seeking a full time remote Product Specialist.

    The Product Specialist is responsible for client satisfaction with DAS Health's Reseller, Client Support and Integrated Solutions service delivery. This individual is responsible for providing quality and efficient customer service to clients. Additionally, the Product Specialist is responsible for timely SLA resolution keeping client satisfaction as the top priority.  

    Specific job duties include:

    • Ticket resolution management
    • Efficiently clarify and resolve product or service issues presented by client
    • Effectively train clients and team members on the NextGen suite of applications
    • Provide technical support to clients
    • Maintain Dispatch role with Reseller and Client Support Clients
    • Communicate changes in healthcare regulations as it pertains to the use of the NextGen suite of applications
    • Communicate client concerns to senior management and vendors to address any outstanding issues promptly and effectively
    • Work with various departments within DAS Health, as well as outside vendors to accomplish successful completion of the implementation and/or support requests
    • Understand client workflow and environment to proactively make recommendations on new products, services and training needs
    • Remain current on all NextGen initiatives to keep client informed of any products and services that would enhance their NextGen experience
    • Regular meetings with Director of Services and Support
    • Additional duties as assigned by supervisor

    Requirements: 

    • 2+ Years extensive NextGen experience
    • Working knowledge of EPM, EHR, ICS and all ancillary modules
    • Proven leadership skills
    • Ability to thrive in a team environment
    • Analytical and problem-solving skills
    • Ability to manage multiple projects and meet pre-determined project deadlines
    • Highly responsive to clients with superior communication skills both written and oral with ability to communicate both technically and non-technical information effectively with all levels of management, users and clients
    • Customer service skills

    About DAS:

    DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For the last two decades, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.

    We are a remote workforce! We offer base salary plus discretionary bonus, paid holidays, paid sick and vacation days, healthcare and many other benefits, including a 3-week paid sabbatical for employees when they reach their 5-year anniversary!  Advancement opportunities for those who demonstrate strong results and leadership qualities.  Other positions currently available.  DAS is a smoke-free environment.  If you think you fit our culture and can contribute to our client’s success, we want to hear from you!

     

     

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    +30d

    Product Support Specialist - L

    AcumaticaRemote
    sqlDynamicsDesignmobile

    Acumatica is hiring a Remote Product Support Specialist - L

    Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world.  But don’t take our word for it—read what analysts like Gartner and Nucleus Research have to say about us.

    Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.

    Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission and we are loyal to each other and our company.

     

     We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential.

    We’re hiring for an L2 Product Support Specialist for our Support Team!

     

    This is a perfect role for a person who enjoys troubleshooting complex issues, is passionate about new technologies,  who wants to grow with Acumatica and be part of strong engineering team!

    What you’ll do: 

    As a Level 2 Product Support Specialist, you will directly interact with our partners and customers ensuring the highest level of customer satisfaction through technical mentoring, coaching and consulting services, as well as acting as a client advocate to resolve issues, and to improve process and the application.

     

    Roles and Responsibilities:

    • Provide second level direct support to partners and customers by responding promptly to inquiries within established Service Level Agreement objectives.
    • Become highly proficient with using Acumatica’s product suite.
    • Troubleshoot and analyze application-related issues and solve problems over phone/chat and web meetings.
    • Establish and maintain a positive and professional relationship with clients and partners. 
    • Analyze customer's business and technical requirements and deliver appropriate solutions.
    • Provide continuing education to clients on how to effectively use Acumatica products in their businesses.
    • Manage client technical service requests. Ensure timely resolution of customer issues, escalating when necessary. Ensure clients receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans.
    • Communicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate.
    • Using Acumatica CRM application, properly reproduce and document client inquiries and reported problems and provide feedback to Acumatica’s R&D and Professional Services & Consulting departments. 
    • Share best practices with team members to enhance the quality and efficiency of client support.
    • Participate in individual or team projects, as needed, to expand client support offerings. Document client inquiries and reported problems and provide feedback to Acumatica’s Engineering.
    • Collaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices.
    • Create Knowledge Base articles for repetitive issues.

    What you need to succeed:

    • Understanding of accounting principles and/or business practices.
    • College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance).
    • Experience in account management or service and support. 
    •  Experience troubleshooting business software products required.
    • Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.
    • Must be comfortable with troubleshooting software, computer, and other IT related problems (ERP / accounting software systems like Dynamics SL, AX, NAV, SAP Business By Design, Everest, Sage, Business applications (CRM) etc.).
    • Knowledge of customer service principles and practices are a plus.
    • Strong verbal and written communication skills.
    • Experience with writing SQL scripts, be comfortable working with MS SQL databases to troubleshoot data-related issues.
    • Detail oriented and excellent multi-tasking skills.
    • Exceptional interpersonal and organizational skills.
    • Must work well in a team environment and present a professional demeanor.
    • Must be flexible, reliable, trustworthy, and absolutely confidential with all matters.
    • Strong computer skills (i.e. Word, Excel, PowerPoint and Outlook).

     

    Acumatica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

     

     

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    +30d

    Junior eCommerce Product Information Specialist - Manila, PH

    Balsam BrandsManila, Metro Manila, Philippines, Remote
    mobile

    Balsam Brands is hiring a Remote Junior eCommerce Product Information Specialist - Manila, PH

    Company Description

    About Balsam Brands:Balsam Brands is a multi-brand eCommerce retailer with roots in holiday and home décor. Based in Silicon Valley, the company operates market-leading website such as www.BalsamHill.com. We strive for excellence in everything we do and have been honored to receive the following awards as a result:

    • Forbes: America’s Best Small Companies (2016)
    • Inc. 5000: America’s Fastest Growing Private Companies (2012, 2013, 2014, 2015)
    • San Francisco Business Times: Fast 100 – Fastest Growing Bay Area Companies (2012, 2013, 2014, 2015)
    • Silicon Valley Business Journal: 75 Fastest Growing Private Companies (2012, 2013, 2014, 2015)

    The company’s outward focus on building trusted consumer brands along with its internal focus on excellence and being a great place to work have propelled it to consistent, rapid growth.

    In 2021, Balsam International, our Regional Operating Headquarters in the Philippines, received the Great Place To Work recognition which is a testament to the People First culture that we have built over the years. Functioning remotely since 2010, our team of hard-working, passionate professionals contributes significantly to the company's success. Team members in the Philippines get a company-issued laptop on their first day and enjoy full employee benefits including mandatories (SSS, PAG-IBIG, PhilHealth), 13th month pay, healthcare coverage +2 dependents, internet subsidy (after regularization), continuous learning benefits, access to counseling sessions, paid time off (including volunteer days and holiday breaks). The meal subsidies, company trips and other perks are just the cherry on top of the permanent work-from-home setup.

    Job Description

    Balsam International is looking for a talented and driven individual to join our eCommerce team. The Junior eCommerce Product Information Specialist will be responsible for maintaining our digital database and ensuring product data feed to our site correctly, providing an excellent user-experience across our portfolio of eCommerce websites. You will assist in implementing site content updates to our various systems, to not only maintain an organized database, but also ensure that the standards for uploading, naming, and categorizing metadata are met. Our ideal candidate is extremely detail-oriented and is interested in maintaining, organizing, and auditing data. You should possess a can-do attitude, strong organizational skills, a great collaborative spirit and an eye towards continual improvement.

    What you’ll be doing:

    • Act as a stakeholder in the product life cycle processes – from on-boarding (NPI) to retirement; by supporting process execution across multiple teams and systems that support the overall digital product assortment which include:
      • Entering product information from various data sources into the company database while ensuring correctness of information.
      • Work collaboratively with cross-functional teams to ensure that complete product data is collected from relevant sources.
      • Assisting with ticket validation and implementing fixes for product-related issues on the staging environment to ensure readiness of relevant site pages prior to pushing to production.
    • Assist the cross-functional teams in in triaging, validating, and executing customer-facing product information changes requests.
    • Track updates and audit websites to ensure desired metadata updates reflect accurately.
    • Help troubleshoot data issues by using knowledge of our tools and data.
    • Follow and maintain standards for data organization.
    • Actively communicate with teams in other geographies about the status of projects and priorities.
    • Conduct routine site audits throughout several web properties including product content and general ongoing content optimization updates to ensure website is working as expected across multiple devices and top traffic platforms.
    • Gain a deep understanding of the Product Information Management (PIM) tool to support the day-to-day needs relating to product metadata.
    • Proactively identify areas where there is a need for documentation and inform appropriate team members accordingly.

    What we’re looking for:

    • Bachelor’s degree with preference on the field of Information Sciences.
    • Basic to intermediate skills in Excel or similar applications.
    • A keen eye for detail; can easily spot patterns and any inconsistencies.
    • Passion for and patience in ensuring accurate and complete product data.
    • Critical thinking skills with ability to organize, maintain, process and evaluate massive amount of data and complex issues.
    • Strong organizational skills and ability to work independently with minimal supervision, including ability to efficiently balance multiple tasks and projects simultaneously.
    • Ability to work well with others cross-functionally and across various levels in the organization.
    • Fast-learner who can quickly get up to speed with tools and processes, and has the willingness to work in a fast-paced environment.
    • Excellent and fluent in verbal and written communication skills in English.
    • Possesses basic to intermediate skills in Microsoft Office applications including Word, Outlook and PowerPoint.
    • Experience with Product Information Management (PIM) platform is a plus.

    Location:The Junior eCommerce Product Information Specialistpositionis a long-term remote working position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Cavite, Rizal, Bulacan or certain parts of Laguna only (Biñan, Cabuyao, Calamba, Los Baños, San Pedro and Santa Rosa).

    Our must-haves:

    • Must be willing to attend occasional in-person meetings depending on the status of the pandemic. For 2022, all in-person gatherings in Balsam are suspended until further notice.
    • Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
    • Must have a back-up internet connection of the same speed if primary connection becomes spotty.

    Note:An online assessment will also be part of the recruitment process.

    Status: Full Time

    Benefits & Perks:

    • Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
    • 13th Month Pay
    • Paid Leaves
    • Internet Subsidy
    • Healthcare Coverage (+ 2 dependents)
    • Maternity, Paternity, and Solo Parent Benefit
    • Continuous Learning and Professional Development Benefit
    • Mental Health Support
    • Company Incentive
    • Volunteer Time Off
    • Bereavement Leave

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

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    +30d

    Senior Product Marketing Specialist

    AvalaraRemote, United States
    tableauB2B

    Avalara is hiring a Remote Senior Product Marketing Specialist

    Join the revolution! Avalara Inc., is seeking a Senior Marketing Manager to drive lead generation programs for our Manufacturing and Software Business.This position will report to the Vice President of Prospect Marketing at Avalara and work closely with many cross functional teams, including sales, product marketing, partner marketing, channel management and customer marketing.

    Avalara is a SaaS company and the largest global provider of sales and use tax automation software. We're building an “IPO ready” company. We have over 20,000 paying customers, funding from top tier investors, and a super smart team. And we're growing very fast. Avalarians make very complex things like sales tax, simple and fast. Come join the revolution!

    Job Summary:

    Are you an energetic, insightful marketer who has a knack for driving lead generation programs? Do you constantly work with a sense of urgency, have a keen ability to adapt to change, and are as comfortable with analytics as you are with creative? Then we want to talk with you! Our marketing team is looking for a superb marketer to create and execute marketing programs to achieve lead generation goals and build the sales pipeline. If you're a marketing pro who is strong in messaging, sales enablement, is adaptable and engaging, and who is motivated to make things happen, you'll love joining this team of fun, talented, and interesting marketers!

    Avalara is a marketers dream: we use a broad mix of strategies combined with a willingness to experiment, guided by metrics. You'll have access to use some of the most innovative, leading-edge technologies and tactics you'll find in B2B marketing.

    Job Duties:

    · Plan, execute and evaluate marketing programs leveraging a variety of channels in the marketing mix, including email, webinars, advertising and other programs focused on lead generation and building the sales pipeline.

    · Create and manage integrated marketing campaigns. Develop tactics and content that support a defined marketing program.

    · Deliver timely marketing plans that include success metrics and reports for defined marketing initiatives.

    · Analyze and understand key market segments to develop compelling messaging and marketing offers, as well as provide insights into buyer needs and behavior.

    · Work closely with sales teams on lead conversion, nurture strategies and drive pipeline progression.

    · Work with content and web team to publish content to the Avalara.com website, newsletters, and other outlets as needed.

    · Build extensive knowledge in defined product/solution areas and develop industry, product and competitive expertise.

    Qualifications:

    1. Account-based marketing knowledge and experience a huge plus.

    2. Excellent grasp of B2B marketing, product marketing, and B2B selling concepts and the sales pipeline.

    3. 5+ years B2B marketing experience with focus on SMB space

    4. Experience in lodging industry is a plus

    5. Bachelor's degree. Degree in business, marketing or communications preferred. MBA a plus.

    6. Excellent verbal and written communication skills, with strong writing ability.

    7. Experience with CRM automation tools (e.g. SalesForce.com), marketing automation platforms (e.g. Eloqua), and analytic tools (e.g. Tableau) a plus.

    Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

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    +30d

    Lead/Senior Product Specialist - Human Capital Management (R&D)

    IFSColombo, Sri Lanka, Remote
    3 years of experienceDesignUI/UX design

    IFS is hiring a Remote Lead/Senior Product Specialist - Human Capital Management (R&D)

    Company Description

    At IFS you will work in a growing, global enterprise software company where informal hierarchies promote simplicity and trust with responsibility. We strive to deepen our expertise by taking on challenging and varying work assignments in a collaborative environment together with committed colleagues. With professionalism and a strong customer focus in everything we do, from R&D to Sales and Consultancy, we are proud to serve world-class customers all over the globe with our leading products. We are #ForTheChallengers and if that resonates with you, we would love to hear from you!

    We are an equal opportunity employer and value diversity at our company.

    Job Description

    We’re on the lookout for experienced, open-minded, self-motivated industry experts as Senior Software Designers to join our growing team of creative and talented individuals at Human Capital Management group. 

    IFS Human Capital Management (HCM) manages the full employee lifecycle, from hire to retire. As an integral part of the IFS Cloud solution, IFS HCM provides a comprehensive toolkit supporting a wide range of HCM processes from different perspectives and roles throughout the entire global enterprise.

    As a Senior Software Designer, you will have the challenge of designing & communicating well thought-through solutions within HCM to help organizations align their talent strategy with business strategy. The role is focused on interpreting and analyzing functional and technical requirements to design fit-for-purpose and enterprise-grade software.

    Qualifications

    • Degree in Human Resource Management / Human Capital Management or an equivalent professional qualification.
    • At least 3 years of experience in HCM Domain.
    • Prior industry experience with thorough knowledge of working with different Business Applications is a definite plus.
    • The ability to efficiently engage with requirement owners and other stakeholders while contributing to the activities related to product/solution management.
    • Excellent Communication and Presentation skills along with the ability of applying expertise & technology to achieve work objectives.
    • The Professional Qualification in Human Resource Management (PQHRM) is a plus.

    Additional Information

    Essential Duties & Responsibilities

    • Contribute to the R&D lifecycle of our products via requirement analysis, designing, testing, documentation and 3rd line support.
    • Communicate, translate, and simplify business requirements that can be properly estimated to ensure buy-in from all stakeholders.
    • Work closely with Product Managers and Program Managers to ensure the quality of our products.
    • Create and maintain high quality end user documentation & academic material.
    • Proactively take part in conducting different types of tests to ensure overall release quality.
    • Collaborate with & proactively share knowledge, guide and train colleagues
    • Contribute to improvements in IFS products, services and processes by actively engaging with colleagues, requirement owners & other stakeholders.

    If You

    • are a good listener and effective communicator
    • are proactive, takes initiatives & responsibility.
    • are up-to-date with market needs.
    • acquire detailed analytical skills & passionate in logical thinking
    • acquire basic UI/UX design skills
    • acquire a positive, target oriented can-do attitude.
    • have a natural desire to discover & learn new things,

    Our open position for Senior Software Designer is something for you!

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    +30d

    Senior Product Marketing Specialist, Mobile & Conversational Platforms

    ServiceNowBuilding A,B,C 2225 Lawson Lane, Santa Clara, CALIFORNIA, United States, Remote
    Bachelor's degreemobilec++

    ServiceNow is hiring a Remote Senior Product Marketing Specialist, Mobile & Conversational Platforms

    Company Description

    At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

    With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

    Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

    Job Description

    Job Description
     

    Role: 

    The Product and Solutions Marketing team is at the forefront of our company’s growth, helping the world to understand our unique value and its relevance to enterprises in every geography and industry. We seek a passionate marketer who can act as the voice of the customer by addressing questions around our mobile and conversational platforms, determining target customers, how to best reach them, and more. The ideal candidate will collaborate across functions to deliver an effective product marketing strategy to meet the business objectives in the most efficient manner. Your role in helping us to reimagine the future of work will require thought leadership, action-orientation, commitment to excellence and incredible teamwork. This individual contributor role reports to the Director, Now Platform Product and Solutions Marketing.

    What you get to do in this role:   

    • Define ServiceNow’s value proposition for our mobile and conversational platforms, which includes our intelligent chatbot and agent chat solutions
    • Create compelling content across a variety of asset types (e.g., research, white papers, data sheets, e-books, etc.) and communication platforms (.com, social, blogs, webinars, events, etc.) to spur interest and adoption
    • Work with Sales, the Customer Advocacy team and directly with customers to build a library of customer stories based on variety of public sector entities and use cases
    • Partner with product management to craft release-related deliverables, and to ensure alignment between product-level and industry-level messaging and taxonomy
    • Provide field go-to-market enablement content based upon that team’s strategies for effective selling and value-based selling principles. Relationships include linkages to Partner, Analyst and Client Advocacy teams
    • Collaborate with linked global marketing teams to create end-to-end marketing that drives scale and value, and which is designed with localization and personalization in mind. Linked teams include events marketing, public relations, internal communications, and brand.
    • Help support key conferences and regional events - including speaker selection, content reviews, and messaging support
    • Champion the buyer's journey and deliver content and assets to appropriate stages for a great user experience and campaign optimization
    • Help develop and deliver sales training content to improve funnel and sales performance
    • Identify, validate, and develop cross-organizational use cases for our products and solutions

    Qualifications

    To be successful in this role you have:

    • 3+ years of relevant experience in product marketing, including 1+ years of mobile and/or conversational platforms
    • Natural empathy for and understanding of customers' needs
    • Excellent written and verbal communication skills
    • Excellent people skills to interact with colleagues, cross-functional teams, and third parties
    • The ability to be both hungry and humble
    • Must be comfortable with social media and community participation
    • Up to 10% travel to support sales efforts and industry events, as global health situations permit 
    • Bachelor's degree or equivalent experience

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

    Work personas

    Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

    Required in Office

    A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

    Flexible 

    A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

    Remote

    A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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    +30d

    Principal Product Specialist, OT/IIoT

    ZscalerSan Jose, CA, USA, Remote
    agile10 years of experiencemobileazuredockerkubernetesAWS

    Zscaler is hiring a Remote Principal Product Specialist, OT/IIoT

    Company Description

    Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

    With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

    Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

    Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud-first world. Applications have moved from the data center to the cloud and users are connecting to their workloads from everywhere, but security has remained anchored to the data center. Zscaler is redefining security by moving it out of the data center and into the cloud.

    The Zscaler Zero Trust Exchange uses software-defined business policies, not appliances, to securely connect the right user to the right application, regardless of device, location, or network. Zscaler operates 4 pillars of Trust Exchange. Zscaler Internet Access™ which scans every byte of traffic to ensure that nothing bad comes in and nothing good leaks out. Zscaler Private Access™ offers authorized users secure and fast access to internal applications hosted in the data center or public clouds—without a VPN. Zscaler Cloud Workload Protection, to identify and remediate risks associated with customer’s cloud infrastructure. Zscaler Workload Segmentation provides micro-segmentation of processes across multiple systems with Machine Learning based policy.

    Zscaler services are 100% cloud delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, the Zscaler multi-tenant, distributed security cloud protects thousands of customers from cyberattacks and data loss, enabling customers to embrace the agility, speed, and cost containment of the cloud—securely.

     

    Job Description

    Zscaler, Office of the CEO, is looking for a self-starter Principal Product Specialist to lead technical GTM for the Zscaler OT/IoT solutions. We are looking for a curious learner to join Zscaler and have a direct impact on building the OT/IoT market from the ground up. In this role, you will be responsible for the success of our OT/IoT solutions. You must possess a blend of business and technical skills, have a big-picture vision and the drive to make that vision a reality with extreme attention to detail. This role consists of inbound responsibilities – working with internal cross functional teams to build and enhance products – as well as outbound responsibilities, interacting withcustomers, executing go-to-market strategy and supporting sales.

    Job responsibilities will include:

    • Technical sales enablement and presales sales support.

    • Key customer engagement and partner engagement.

    • Technical collateral - best practices guides, POV test plans.

    • Create and maintain product demo labs for analyst and customer demonstration.

    • Work closely with customers for adoption and deployments of newly released functionality. Drive Beta testing and incorporate feedback to ensure new enhancements/features are able to address target use cases.

    • Support Sales teams for sale and deployment of your products and GTM initiatives.

    • Collaborate with product marketing teams on new marketing campaigns, messaging and  drive the growth of the product.

    Qualifications

    • 5-7 years of prior hands-on experience with networking concepts, Proxies, Secure Web Gateway, VPNs and SASE solutions.

    • Deep understanding of Privileged Access Management(PAM) or Identity and Access Management(IAM).

    • Ability to simplify and present complex technical solutions to prospective customers.

    • Good Strong attention to detail.

    • Strong communication skills (verbal and written) – must be able to communicate at a business and technical level with internal teams, customers, partners and executives.

    • Understanding of containers and container orchestration (Docker & Kubernetes). 

    • AWS, Azure and GCP certification is a plus

    • AWS Greengrass, Azure IoT Hub or any large scale IoT/IIoT ecosystems is a big bonus

    • Bachelor or Masters Degree in Computer Science or Engineering is preferred

    • US-based, Remote, Eastern Time Zone.

    Additional Information

    What You Can Expect From Us

    • An environment where you will be working on cutting-edge technologies and architectures.
    • A fun, passionate and collaborative workplace.
    • Competitive salary and benefits, including equity.
    • The pace and excitement of working for a Silicon Valley market leader.

    Why Zscaler?

    People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

    Learn more at zscaler.com or follow us on Twitter @zscaler. Additional information about Zscaler (NASDAQ: ZS ) is available at http://www.zscaler.com.  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

    #LI-AC4

    What You Can Expect From Us:

    • An environment where you will be working on cutting edge technologies and architectures
    • A fun, passionate and collaborative workplace
    • Competitive salary and benefits, including equity

    Why Zscaler?

    People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 

    Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com

    Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    See more jobs at Zscaler

    Apply for this job

    Zscaler is hiring a Remote Senior Product Specialist- Technical Pre-Sales | Application Monitoring | Digital Experience | Application Performance |

    Company Description

    For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 Million threats/day. 

    We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems.  We are always looking to hire highly passionate, collaborative, and humble people that want to make a difference. 

    Job Description

    Locaion : Mohali / Bangalore / Hyderabad/ Pune / Remote 

    Responsibilities: 

    • Work as a dedicated technical resource for assigned global opportunities to help accelerate Zscaler Digital Experience (ZDX) proof of value engagements, your success is measured by successful POV engagements and closing new or upsell business for the ZDX product line
    • Actively engage with product and engineering teams to provide feedback on product evaluations and act as a customer advocate
    • Actively work as an extension of the global sales team to engage with customers and prospects to show the value in product during and after the proof of value 
    • Work with PS/Deployment teams on successful hand off by documenting the outcomes of POV in order to accelerate deployment
    • Ability to work during US or European Shift  hours is needed, role could be 100% remote or based out of one of Zscaler offices in India
    • Report status crisply and succinctly to multiple stakeholders, product leadership and sales leadership.

    Qualifications

    • 5+ years prior hands-on experience as an inside sales engineer or as Level-3 engineer in a global NOC/Service desk organization for large enterprises or system integrators is highly desirable 
    • Experience with DEM (Digital Experience Monitoring)
    • AND /OR  Network and Endpoint Monitoring ,Network Management products is needed
    • Deep understanding of Internet and Network protocols such as TCP, UDP, HTTP, DNS, SSL etc. is highly desirable
    • Deep understanding of Proxies, Firewall, VPN based security stack is highly desirable
    • Ability to work in a fast paced environment and track the engagement and activity using project management tools is mandatory
    • Excellent written and verbal communication skills as this is a customer facing role and interacts with multiple stakeholders including sales, engineering, product management etc. on a daily basis

    Additional Information

    #LI-AW2

    Why Zscaler?

    People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 

    Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com

    Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    See more jobs at Zscaler

    Apply for this job