Sr. Director of Technical Program Management

US - Remote 

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• Define and drive transformational and multi-year strategic initiatives in support of Pindrop's core strategy with clear and measurable success criteria.
• Work cross-functionally with all functions across Pindrop to build and deliver on a holistic project plan to execute the strategy set by the company.
• You will provide program oversight focusing on ensuring that the product, engineering, and research teams are cross-functionally aligned, interdependencies identified, and on track.
• Understand interdependent needs, trade-offs, timing, and reconcile and facilitate solutions to any resource planning issues.
• Resource planning at a deliverable and interdependency level.
• Drive resources and priorities (according to product, engineering, and research metrics) in an optimal fashion.
• Great written and verbal communication skills, cross-functional, both to an engineering level and executive level.
• Drive the multi cloud platform strategy and execution

Who you are

• Understand technical, and engineering specifications, and multi-departmental lifecycles. 
• You are operationally minded, relationship-driven, and can influence without authority.

• Someone who can harness and influence cross-functional teams (Product, Engineering, Research, Security, Customer Success, IT) to drive change and are not afraid to roll up your sleeves.
• You are someone who is excited by taking large, complex projects and distilling them into a clear and digestible execution plan and can bring others along with you.
• You are resilient in the face of challenges, change, and ambiguity.
• You are optimistic and believe that you can make a problem into a solution.
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed.
• You take accountability, do the things you say you’ll do, under-promise and over-deliver.
• You are nimble and adaptable when priorities change and continue to see the “forest  through the trees”. 

Your skill-set: 

• Deep understanding of various technical interdependencies of complex, large software development efforts, in a multi cloud environment
• Exceptional track record of building, leading and delivering strategic transformation programs 
• Ability to influence without authority and to enable and support  leaders to make trade-off decisions supported with data
• Understand budgeting, cloud optimization, and work closely with finance on fiscal project planning
• Understanding of the cloud technology landscape and key certifications (SOC2, ISO27001)
• External vendor management 
• Understanding of Agile methodology
• Experience managing task and resource data in Jira
• Experience leading a cloud transformation within a B2B organization
• Understanding of the Voice security market (nice to have)

What’s in it for you 

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Learn and understand the Cloud transformation that Pindrop is taking and the why behind it.
• Understand the key metrics of success 
• Begin to understand and define shared vision for becoming an international multi-cloud company

Within 60 days you’ll

• Build cross-functional project plans with clearly defined ideal state and measurable success criteria 

Within 90 days you’ll

• Start delivering on the project plan to unlock the efficiency

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer: 

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by 

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status. #LI-REMOTE

Meet The Team: 

The Director of Program Management is responsible for managing programs across departments at Torc to ensure successful delivery of program objectives. This role requires frequent engagement with stakeholders in various departments to align on the work and resolve or drive resolution of issues and risks. The role requires a high degree of skilled stakeholder engagement with all levels of the organization up to and including communication with the C-Suite. This person should be a self-starter, curious, creative, solution-oriented, unafraid of ambiguity and able to work collaboratively across all levels of the organization to solve problems and drive clarity, learn and adapt from failure, and be motivated to tackle new topics and challenges.

What You’ll Do: 

• Defines program within area of responsibility including program objectives/milestones, stakeholders, methods of working, and key measures of success. Owns success of the program based on program definition.
• Analyzes product milestones and ensures cross-functional work is planned and once approved is executed to meet objectives.
• Identifies dependencies and drives dependency management between Engineering and other Torc departments to enable successful completion of program objectives to deliver against the product roadmap.
• Identifies gaps in the program and ensures resolution.
• Develops and drives mitigations and contingency plans for gaps, risks, and issues affecting program success.
• Identifies and supports development of standards and processes to enable successful completion of programs.
• Monitors progress against program objectives, communicating issues, risks, and mitigation plans with stakeholders.
• Defines and reports on metrics to communicate program status and issues including the creation of dashboards.
• Ensures clear understanding of dependencies between and across organizations at Torc.
• Engages all appropriate stakeholders to ensure all departments are focused on the highest priority business needs.
• Guide the program management team to set, track, and achieve goals aligned with corporate, team, and program objectives.
• Ensure compliance with federal, state, and company policies, procedures, guidelines, and management principles.
• Ensure continuous team goal setting, career pathing and professional development, tracking competencies, employee team building and training, performance management, work prioritization, resource management and controlling expenses, and reinforces systems, policies, and procedures. Trains staff, maintains training records, ensures appropriate and continuous training. Proactive change and conflict management in support of Torc’s core values.

What You’ll Need to Succeed:

• Experience directing an operational department or broad functional area that impacts the entire organization, including global counterparts.
• Experience developing business plans and operational priorities to meet goals and objectives of the organization.
• Ability to be a strategic partner to the organization and identify & plan how to meet future needs of the organization on a global scale.
• Demonstrated leader of functional area or department. Acts as an advisor to leaders on relevant trends and emerging issues on a global scale. Ability to effectively manage a team of managers and professionals and identify opportunities to grow and develop the team.
• Experience standing up and implementing c-suite level strategic initiatives. 
• Demonstrated leadership ability and management of high-performing teams.
• Proven experience of embracing and initiating change.  Distinguishing what to preserve and what to change. Identifying and leading the changes that drive success.
•  Expert‐level knowledge of project and change management, methodologies, techniques, and processes.
•  Active participation in annual and multi-year strategic planning.

Bonus Points:

• PMP Certification (Additional methodology certifications welcome – Scrum and Agile).
• Experience in the autonomous or automotive industry.

Perks of Being a Full-time Torc’r

Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:  

• A competitive compensation package that includes a bonus component and stock options
• 100% paid medical, dental, and vision premiums for full-time employees  
• 401K plan with a 6% employer match
• Flexibility in schedule and generous paid vacation (available immediately after start date)
• Company-wide holiday office closures
• AD+D and Life Insurance