LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.  

Overview:

In this role as QA II you will be a highly contributing member of a core engineering team working to build the LivePerson products offering from the ground up and expertly integrating it into the existing LivePerson offering. We are looking for a QA to develop and execute exploratory and automated tests to ensure product quality. The responsibilities include understanding system requirements, designing and implementing tests and in some cases debugging and defining corrective actions. This also includes creating a test framework and/or integrating with other test frameworks. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)

You will: 

• Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive, and well-structured test plans and test cases
• Create System, Resiliency and Performance verification test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Design, implement develop and execute automation scripts using open source tools
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet client needs
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Monitor debugging process results
• Investigate the causes of non-conforming software and train users to implement solutions
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up to date with new testing tools and test strategies

You have:

• 5+ Years of industry experience
• BS/MS degree in Computer Science, Engineering, or a related subject
• Proven work experience in software quality assurance
• Good knowledge of software QA methodologies, tools and processes
• Must have Programming skills in Java, Python, JavaScript or TypeScript.
• Relational or non relational databases experience, including MySQL and Cassandra.
• Self-starter, with ability to perform QA Duties with minimal supervision.
• Experience testing REST based API’s
• Experience in writing clear, concise, and comprehensive test plans and test cases
• Experience  inAutomation Framework (Cypress, PlayWright, PyTest)
• Experience is QA automation tools, frameworks, and libraries
• Hands-on experience with both white box and black box testing
• Hands-on experience with automated testing tools and libraries (TestNG)
• Experience working in an Agile/Scrum development process
• Experience with performance, resiliency and/or security testing is a plus
• Experience working with Chaos Monkey, JMeter is a plus
• Knowledge of CI/CD and experience working with Jenkins or similar tools.
• Strong preference to candidates with experience testing integration of telephony, CRM, or CTI applications
• Experience working with Google Cloud Platform, AWS, or Microsoft Azure
• Excellent Analytical Skills with detailed understanding of SDLC especially with Agile development methodology
• Experience with Kafka and Elasticsearch is huge plus
• Understands process and sees value in automation and efficiency
• Strong problem solving experience being able to come up with solutions including collaborating with 3rd party engineering teams.

Benefits: 

The salary range for this role will be between $86000 to $105,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: Generous tuition reimbursement and access to internal professional development resources.
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Report: This position reports to Director of Data and ML Solutions

Position: 

We are looking for a data analyst to support the Glooko Data Products team. This includes:

• conducting analyses to help us better understand our users, clinics, and devices, 
• identifying and interpreting user patterns/trends/anomalies, and 
• communicating analysis results,
• develop and ensure successful delivery of data shares with partners,
• preparing customer billing reports and dashboards.

This is an individual contributor role. You will spend:

• 75% of your time coding, analyzing data, and creating reports/dashboards, and 
• 25% of your time communicating with internal and external stakeholders.

Areas of Responsibility: 

• Analyzing complex business problems using data from internal and external sources. 
• Processing and exploring data, discovering patterns/trends, and identifying anomalies.
• Performing statistical analysis of structured and unstructured datasets to develop metrics, reports, and visualizations of trends and patterns.
• Interpreting trends and patterns in datasets to guide data-driven decisions. 
• Using data visualization and BI tools to generate dashboards, reports, and presentations to aid in data storytelling.
• Developing, monitoring, and maintaining growth and engagement metrics.
• Gathering requirements, standardizing/automating reports, and providing insights.
• Producing datasets, reports, and dashboards. 
• Developing new data exports according to identified business needs and requirements.
• Supporting, managing, and scaling internal ad hoc analysis requests. This includes external and internal Support Sales, Account Management, & Customer Success teams.

Contributing to Glooko’s Data Science Team: 

• Submitting version-controlled code with test coverage. 
• Completing code reviews.
• Researching methodology, tools, and frameworks for data analytics. 
• Engaging in technical discussions, participating in technical designs, and presenting technical ideas. 
• Making informed technology choices after due diligence and impact assessment.

Characteristics of the person we are looking for:

• You are a data-nerd. You love data and can tell a story with data and visualization in a calm, clear, and concise manner.
• You are meticulous in everything you do. 
• You like writing code and automating processes.
• You are continuously looking for opportunities to learn, build skills, and share what you learn.
• You have a bias for action. Will thrive in a fast-paced, changing environment with limited structure that requires flexibility, resourcefulness, being efficient, and communicating effectively in a remote environment.

Qualifications: 

• Experience/expertise in the following:
• SQL, 
• Python, 
• BI dashboards, 
• Version control tools, 
• Bonus: Experience with Metabase
• Bonus: Automated testing frameworks (e.g., Pytest, Unittest, or Nose), 
• Bonus: Understanding of machine learning algorithms and principles

• A degree in a quantitative field, such as Statistics, Economics, Mathematics, Computer Science, Engineering, Quantitative Social Science, or Data Science. See experience requirements for each of the different Levels below.
• Strong time management skills and ability to thrive in a fast-paced environment with competing and shifting priorities.
• Strong interpersonal and communication skills across all levels of the organization. You can explain technical issues to both technical and non-technical business partners.
• Commitment to individual and team success. 

The Company: 

Each year, diabetes, obesity, and other cardiometabolic diseases cause the highest incidence of death, disability, and healthcare system costs. At Glooko, we make it simpler for people with these illnesses to connect with their physicians and care teams.  Glooko is the universal platform for providing an FDA-cleared, HIPAA-compliant, EU MDR-certified Web and Mobile (iOS and Android) application for people with clinicians who treat them.

Glooko accelerates research and improves care by making it simpler for people to collect and share their health data with physicians and researchers. The platform seamlessly unifies and visualizes data from over 210 devices, including blood glucose meters, insulin pumps, continuous glucose monitors, activity trackers, and biometric devices.  Connecting to these devices allows Glooko to deliver insights that improve personal and clinical decision support. Patients and providers have one place to view their health management information, including medications, food intake, exercise, and biometrics.  The platform makes it easier for physicians to monitor and deliver more personalized care remotely.

Glooko’s mobile app and web dashboard enable patients to track and proactively manage their diabetes care easily. Glooko’s Population Tracker and APIs offer diabetes-centric analytics and insightful reports that enable clinicians to identify at-risk patients. Clinicians can send pattern-triggered notifications to patients, health systems, and payers.

Our proprietary platforms enable clinical trial conduct and acceleration by leveraging advanced patient selection and site identification tools as well as remote device and e-PRO data collection capabilities.  This platform's capabilities support the rapid development and iteration of digital companion and therapeutic applications.

Launched in 2010, Glooko is funded and managed by visionary technologists and leaders in healthcare.

Glooko provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, or disability. In addition to federal law requirements, Glooko complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Posted positions are not open to third-party recruiters/agencies, and unsolicited resume submissions will be considered free referrals.

***NOTE: Only the job postings listed below are legitimate Glooko, Inc. job postings. All current job postings are listed on www.glooko.com/careers, LinkedIn, Indeed, and Glassdoor under “Glooko.” Any domain that links to this page that references a position not listed here is not a legitimate Glooko job posting.

WHO ARE WE LOOKING FOR? 

Vestwell is looking to hire a talented Software Development Engineer in Test to join our growing tech team. You are first and foremost a problem solver who focuses on improving the quality of software that we deliver. Coding plays a crucial role in your problem-solving toolbox, whether that be writing automated test cases for specific features, or enhancing and expanding our regression testing frameworks. 

As part of our agile software development team, you will be working closely with our Director of Test Engineering and our Product Managers team to define acceptance criteria and implement new test scenarios. There is plenty of room for growth as you enhance a modern codebase and help with additional QA-centric DevOps responsibilities. Our QA infrastructure is built on Docker and Jenkins so familiarity with these technologies will go a long way. 

REQUIREMENTS

The Necessities

• Experience writing automated tests from acceptance criteria
• Knowledge and experience working with Selenium
• Experience with testing UIs, APIs, and Databases
• Coding experience in languages such as Python, Javascript, Java, or Groovy
• Experience with ticketing and continuous integration, ideally JIRA and Jenkins
• Enthusiastic about using test automation to drive product quality
• Must be a problem solver who loves learning new things
• 2+ years of software testing experience in an automated environment

The Extras

• Experience with SQL databases and RESTful APIs
• Understanding of build automation, application deployment, and continuous integration (e.g Jenkins and Docker)
• Exposure to large-scale testing frameworks like Nose, Pytest, Junit, and Jasmine

The expected salary range for this position is $80K - $100K with a bonus variable. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.

For your awareness you will only receive correspondence from recruiting@vestwell.com any other domain not ending in Vestwell.com is not our Recruitment team.

Vestwell’s Privacy Policy.Attention California residents: In the course of conducting our business and complying with federal, state, and local government regulations governing such matters as employment, tax, insurance, etc., we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here: Vestwell’s California Privacy Rights Policy.

Staff Software Test Engineer

Remote US

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

 Our engineering team solves tough problems and works on operationalizing research innovations to mitigate the risk posed by deepfakes and synthetic voices. This allows enterprises to assess whether a caller is a real person speaking live or not in real time. As a software test engineer on our Deepfake team, your role will be to act as the team’s subject matter expert in test engineering and contribute to code with a focus on testability. You will review designs and look closely at code quality and risk. You will be responsible for refactoring code to make it more testable and creating  testing frameworks and automation. 

What you’ll do 

• Partner in ownership of source code and act as a consultant recommending better program structure and coding style
• Review and refactor existing test code
• Analyze requirements to determine the testing strategy of different applications and products through automation
• Participate in product and feature design with developers, usability specialists, user interface designers, and product managers
• Create, update, review automated test cases to match product feature sets, execute manually as required
• Participate and contribute to product code reviews
• Educate team members on current and evolving practices, patterns and process to improve product quality
• Create tooling around the entire testing workflow, all the way from test case management, test data creation, automatic bug captures, test progress measurement etc.
• Monitor application performance to ensure efficient and problem-free operations. 
• Identify application deviance from standards and suggest modifications to ensure compliance. 
• Develop or specify standards, methods, or procedures to determine product quality or release readiness.

Who you are

• You arepassionate about working with new technologies and sharing new discoveries
• You are excited to work in a fast paced and high growth environment
• You love to work in a creative and collaborative team environment
• You are a self starter and open to new ideas and innovation
• You live by the motto: “Quality is not an act; it is a habit.”
• You are an owner and a leader
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under promise and over deliver
• You are nimble and adaptable when priorities change and continue to see the “forest  through the trees”

Your skill-set: 

Tech stack: Python, Go, Pytest, Cypress, AWS

Must Have

• 7-9 years of experience with development with tooling/test architecture
• Experience with testing frameworks like Pytest
• Solid programming skills, preferably with Python or Go
• Strong working knowledge of AWS Cloud Services, Linux, Docker or similar

Nice to Have

• Capable with SQL and relational databases preferred
• Experience in continuous integration (Github actions) preferred
• Experience with UI testing tools like Cypress and Selenium preferred
• Experience with infrastructure as code (Terraform/Cloudformation)

What’s in it for you

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Complete all onboarding sessions related to the company, product and platform.
• You will have your development and test setup ready and would have accounts and credentials acquired to begin work.
• You will have an onboarding buddy to help you with all above tasks
• You will have an opportunity to work on a small test plan and add a system test validating a story or a bug.
• You will participate in team ceremonies like standup, grooming and retro.
• You will start to get to know your team members and start collaborating with them on your tasks

Within 60 days you’ll

• You will become more comfortable with the product and platform and start participating in design discussions for the features the team is working on.
• You will be responsible for delivering the quality of a small feature. This will mean that you will be highly involved in the feature requirements, design reviews, and creation of test plans for that feature.

Within 90 days you’ll

• You will have knowledge of different aspects of the product and will be comfortable answering questions asked by external teams.
• You will also be participating in an on-call rotation allowing you to get insight into the operations of the system.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-REMOTE