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Default Portal




Default Portal is hiring a Remote Senior Tax Accountant (Remote)

We work to make the world of business and taxes come alive for creative entrepreneurs and their businesses! If we’ve done our job, these owners can breathe easy and sleep well at night knowing they’re in good hands. As a team, we focus on being socially conscious, staying young-at-heart, and always learning. We try to have fun and celebrate our humanity—while doing impeccable work, of course. ???? And we are always looking for new ways of doing things, improvements to our systems, and strategies to help our clients. Are you ready to revel in our growth while helping thousands of creative entrepreneurs along the way?

As a Senior Tax Accountant, you are an experienced accountant capable of accuracy across many clients. You know when to ask questions and are a skilled communicator when responding to client inquiries or reaching out to them for answers. You work efficiently, balancing speed with accuracy to ensure minimal errors on review of your work.

This is a full-time role at a fully remote firm (no going into the office!). There will be little to no overtime–even in tax season! Typical weekly responsibilities include:

  • assisting clients with our online organizer process
  • inputting some source document material into our tax software Ultratax
  • reviewing some returns completed by staff accountants
  • preparing and assembling 1040, 1065, 1120, and 1120S returns, including multi-state and self-employed returns
  • preparing and submitting extensions
  • researching tax issues
  • communicating with clients when there are questions about their returns
  • communicating with the Principal CPA on any questions that arise
  • updating our project management tool with the current status of these returns
  • passing along returns for final review to our Principal CPA
  • other projects that may come up including, but not limited to, sales tax filings; tax planning preparation; nexus assessments


You’ll have a flexible full-time schedule, be able to work-from-anywhere, and participate in company benefit programs. Compensation for this role starts at $75k/year.

Qualities to Bring to This Position:

  • You’re a get-it-done kind of person, and will ensure client deadlines are met and that we’re following through on our commitments
  • You understand what you know and what you don’t know – and aren’t afraid to ask for help
  • You’ll be an amazing communicator—making sure any soon-to-be missed deadlines are communicated about ahead of time
  • You’re super-comfortable working online, in cloud-based applications, and using a variety of software tools (with the appropriate training of course)
  • You’ll be able to balance being approachable yet professional in your communications—written and verbal
  • You’re an avid student of the latest in accounting rules, regulations, and guidelines—in fact, you geek out about it a little bit
  • You’re an accountant with 5+ years experience, the majority of which is in public accounting settings where you serve a variety of clients (preference given to small and mid-sized firm experience)
  • You’re comfortable in client-facing relationships and enjoy getting to know our clients’ businesses (and them as people too!)
  • You’ll be detail-oriented, avoiding spelling errors or other careless mistakes in your work
  • Your discretion is top-notch; our clients’ privacy and sensitive information are always protected
  • You’ve got a proactive attitude, and love finding new and better ways to help us get our work done well
  • You have experience with at least one type of professional tax software (Ultratax experience is a plus)
  • And you’ve used some sort of project management, task management, or practice management tool, so keeping track of your upcoming work and logging what you’ve done comes naturally to you

Thank you for considering the position and hope you’ll be interested in joining the Revel CPA team!

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Default Portal is hiring a Remote Solution Architect – Primavera

About Us:

Amber Labs is a dynamic and innovative tech company that is at the forefront of the cloud computing revolution. We specialize in leveraging AWS technologies to create scalable and efficient solutions for our clients. We are seeking a highly skilled Technical Lead to join our team and contribute to the success of our projects.

Solution Architect – Primavera

Please not this is a 2 Month FTC, with a option to extend, you will be required to undertake a BPSS Check

The role:

You will will be responsible for carve out and migration of four instances of the Primavera application. You will have experience of at least 2 lifecycles of Primavera implementation and architecture. Experience with migration of the Primavera application to a new data centre will be preferred. 5+ years experience with Primavera.


• Client management skills
• Good with verbal and written communication
• Oracle Primavera
• Oracle Database ( nice to have)
• Oracle WebLogic (nice to have)


Remote working with some travel is expected. Current engagement is for the Design phase with a view to extend into the Implementation.

Why Amber Labs

  • Opportunity to work on cutting-edge projects in the AWS ecosystem.
  • Collaborative and supportive team environment.
  • Competitive salary and benefits package.
  • Professional development opportunities and the chance to earn AWS certifications.
  • Flexible working hours and options for remote work.
  • A chance to make a significant impact in a fast-growing company.

What We Offer to You:

  • A prosperous future with opportunities for career growth within a partnership model that ensures everyone shares in the success of the business.
  • Comprehensive private health insurance plan through Aviva to prioritize employee well-being.
  • Fun rewards scheme with Perkbox, offering discounts and freebies on a variety of goods and experiences.
  • Support for employee career progression through funded training programs.
  • The chance to work in a supportive and growth-focused environment, learning from senior subject matter experts.
  • Competitive salary, excellent bonus, and benefits package.
  • The opportunity to work on cutting-edge projects and programs, embracing the latest technologies and innovations.
  • An inclusive and collaborative team environment that values diversity and inclusion.
  • A platform to push your own ideas and deliver successful projects.
  • Promotes a good work/life balance and welcomes discussions about flexible working.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

  • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
  • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
  • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
  • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

How to Apply:

Please submit your most recent CV, including a contact number, along with a cover letter outlining your qualifications and interest in the role to provide application instructions. We welcome applications from all suitably qualified individuals, regardless of gender, race, disability, age, or sexual orientation. All applications will be assessed purely on merit, against the capabilities and competencies required to fulfil the position.

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26d

E2E Data Lead (SAP)

Default PortalLondon, GB - %LABEL_POSITION_TYPE_REMOTE_HYBRID%
Designqac++AWS

Default Portal is hiring a Remote E2E Data Lead (SAP)

About Us:

Amber Labs is a dynamic and innovative tech company that is at the forefront of the cloud computing revolution. We specialize in leveraging AWS technologies to create scalable and efficient solutions for our clients. We are seeking a highly skilled Technical Lead to join our team and contribute to the success of our projects.


E2E Data Lead (SAP)

The role will be responsible for ensuring the design and implementation of a consistent and sustainable data model driving simplification and standardisation leveraging industry and technology best practice. The individual will be the key conduit between the business and BPT to ensure a harmonised data design, and ensure data management processes are in place to sustain the agreed CCEP quality standards going forward

Responsible for the following:

•Lead the Project / E2E Process master data management workstream activities aligned to the programme methodology

•Create and own the Data Management master plan, ensuring activities and deliverables are completed to time and quality

•Manage the design and definition of the CCEP target Enterprise Data Model (EDM) data standards for the Material master data object along with the Data Owners and Stewards

•Bring best practice approach, templates and tooling aligned to the Data Management workstream

•Ensure all inter-dependent design decisions and data specific risks, issues and dependencies are identified, documented and have clear ownership

•Define the QA data set and facilitate the Show & Tell demonstrator sessions

•Lead the data quality baseline assessment for the Material Master data object. Coordinate the legacy data profiling against target state Enterprise Data Model (EDM)

•Support the creation of the data migration strategy providing input into Scope, Business transformation mapping and Validation/Reconciliation rules providing the “guardrails” for detailed data migration planning

•Coordinate preparation for all data design requirements, and ensure they are reviewed and approved via the agreed Data Governance standards and processes

•Ensure the Enterprise Data Model (EDM) standards and architecture principles are adhered to through the project lifecycle

•Provide SME expertise to data assessment forums for data topics on non-initiatives to ensure maximum alignment with the target EDM

•Support definition of data validation and reconciliation business rules Requirements

The Data Lead will report into the Data Management Lead. You will lead the data workstream across the Material master data object working closely with the Data Steward, Data Architect and Data Migration Manager. Description, Leads the Data Management workstream for the Project / E2E Process data objects in alignment with the Data Steward, Data Architect, and System Implementation (SI) Partner. Experience managing Data Management end-to-end lifecycle on global / large scale SAP S/4HANA implementations. Track record leading the co-ordination of Data Management project activities and managing interdependencies across other key workstreams

•Experience managing Data Management end-to-end lifecycle on global / large scale SAP S/4HANA implementations

•Track record leading the co-ordination of Data Management project activities and managing interdependencies across other key workstreams

•Experience in leading enterprise data model definition and design

•Understanding of the best practice S/4HANA data model and data management tooling

•Experience in leading enterprise data model definition and design for multi-national companies (specific experience with Asset and Equipment - EAM / PM)

•Understanding of the best practice S/4HANA data design

•Responsible to lead the data design and analysis for the Finance GL, CC & PC (CoA) objects and hierarchies in scope for the programme.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

  • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
  • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
  • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
  • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

How to Apply:

Please submit your most recent CV, including a contact number, along with a cover letter outlining your qualifications and interest in the role to provide application instructions. We welcome applications from all suitably qualified individuals, regardless of gender, race, disability, age, or sexual orientation. All applications will be assessed purely on merit, against the capabilities and competencies required to fulfil the position.

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+30d

Lead DevOps Engineer

Default PortalLondon, GB Remote
DevOPSagilejiraterraformDesignansiblelinuxpython

Default Portal is hiring a Remote Lead DevOps Engineer

Lead DevOps Engineer

Location:Remote - must be UK based

Work Pattern:Full Time/Permanent

Security Clearance: SC Clearable

The Company:

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

About the Role:

As a Lead DevOps Engineer you will play a pivotal role in ensuring the stability, availability, and quality of our software applications and services. You will lead multiple cross-functional agile delivery teams, guiding and supporting DevOps Engineers to implement industry best practices and deliver products that meet our citizen services' needs efficiently.

Roles and Responsibilities:

  • Provide leadership to a diverse team of employees, offering expert advice and resolving complex problems.
  • Collaborate with DevOps Engineers and key technical decision-makers to define and execute strategic delivery visions.
  • Drive technical evolution within the organisation, evaluating and adopting emerging technologies while prioritising user needs.
  • Act as a departmental representative, promoting Engineering and DevOps practices, standards, and processes.
  • Develop and support the Engineering capability by nurturing talent, shaping career paths, and recruiting new talent.
  • Foster relationships with stakeholders, ensuring security, stability, and capacity are integrated into citizen services' development and deployment.
  • Make high-level decisions impacting various work areas within the organisation.
  • Collaborate with seniors to address technical challenges, resource allocation, and skills gaps within technical teams.
  • Identify and mitigate risks, devising effective plans to address them.
  • Design and implement strategies for building a reusable DevOps toolchain.
  • Consult with senior stakeholders, providing thorough analysis and recommendations influencing decision-making processes.
  • Offer advice on problems arising from specific work programmes or changes in Departmental policy, making balanced recommendations.

Technical Requirements:

  • Proficiency in converting technical requirements into solutions.
  • Experience with Linux Operating Systems, specifically RHEL.
  • Strong scripting skills, particularly in Terraform.
  • Expertise in Configuration Management tools like Ansible.
  • Familiarity with Version control systems, especially Git.
  • Hands-on experience with Continuous Integration/Continuous Deployment using GitLab CI.
  • Ability to modify, maintain, and evolve legacy systems and code.
  • Proficiency in standardising systems and code.
  • Experience with cloud applications, specifically AWS.
  • Skilful use and operation of tools including Bash, Python, Terraform, Ansible, NGINX, GitLab, Jira, and Confluence.
  • Experience in deploying, supporting, and patching systems.
  • Familiarity with APIs and Microservices.
  • Understanding of user testing methodologies.

Additional Skills and Qualifications:

  • Demonstrated ability to establish and maintain standards, tools, and techniques within a team.
  • Strong understanding and application of modern standards and practices.
  • Experience in coaching and guiding others.
  • Proficiency in setting release policies and managing resources for effective systems integration.
  • Proven track record in anticipating and leveraging new digital technologies to enhance capability.
  • Excellent customer service skills, with a focus on delivering high-quality, efficient, and cost-effective services.
  • Proactive management of risks and identification of solutions.
  • Commitment to compliance with legal, regulatory, and security requirements.
  • Ability to build and maintain strong interpersonal relationships and foster an inclusive working environment.
  • Effective decision-making skills, considering stakeholder needs and expectations.
  • Commitment to continuous self-learning and development, fostering a culture of learning within the team.

Benefits:

  • Join a rapidly expanding start-up where personal growth is a part of our DNA.
  • Benefit from a flexible work environment focused on deliverable outcomes.
  • Receive private medical insurance through Aviva.
  • Enjoy the benefits of a company pension plan through Nest.
  • 25 days of annual leave plus UK bank holidays.
  • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
  • Participate in a generous employee referral program.
  • A highly collaborative and collegial environment with opportunities for career advancement.
  • Be encouraged to take bold steps and embrace a mindset of experimentation.
  • Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

  • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
  • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
  • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
  • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

This role at Amber Labs is a permanent position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.

What Happens Next?

Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.

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Default Portal is hiring a Remote Technical Delivery Manager

Job Title: Technical Delivery Manager

Location: London

Company: Amber Labs

Job Type: Full-time

About Us:

Amber Labs is a dynamic and innovative tech company that is at the forefront of the cloud computing revolution. We specialize in leveraging AWS technologies to create scalable and efficient solutions for our clients. We are seeking a highly skilled Technical Lead to join our team and contribute to the success of our projects.

Key Responsibilities:

  • Define and own project plans, ensuring alignment with business objectives.
  • Manage stakeholder relationships and communication throughout the project lifecycle.
  • Conduct business analysis, workshops, and requirements capture sessions.
  • Lead process mapping exercises and contribute to the design process.
  • Coordinate testing activities, including test definition, execution, and managing the test plan.
  • Engage with third parties, including vendors and partners, as necessary.
  • Work within a commercial framework, ensuring projects are delivered on time and within budget.
  • Maintain technical awareness, understanding basic High Level Designs, and staying updated on new technologies.
  • Support the development and rollout of various projects, including CEMAR Data Availability via the eCDE, NH Scoping and Plan adjustments, DP and Internal Access Portal Definition, and Off-the-shelf integrations.
  • Lead the progression and delivery of CP requirements and oversee the review and implementation of Data Protection digital elements.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Proven experience working with AWS services and technologies, including EC2, ECS, EKS, ECR, S3, Lambda, EFS, DynamoDB, RDS, KMS, ELB, Cognito, CodeDeploy, and VPC.
  • Proficiency in Python programming.
  • Knowledge of OIDC (OpenID Connect) for authentication and authorization.
  • Experience in setting up and managing CI/CD pipelines.
  • Strong understanding of cloud security best practices.
  • Familiarity with containerization and orchestration (Docker, Kubernetes).
  • Ability to automate tasks using scripting and infrastructure-as-code tools (e.g., CloudFormation, Terraform).
  • Strong problem-solving skills and a proactive approach to troubleshooting.
  • Excellent communication and collaboration skills.
  • AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer) are a plus.

Why Amber Labs

  • Opportunity to work on cutting-edge projects in the AWS ecosystem.
  • Collaborative and supportive team environment.
  • Competitive salary and benefits package.
  • Professional development opportunities and the chance to earn AWS certifications.
  • Flexible working hours and options for remote work.
  • A chance to make a significant impact in a fast-growing company.

What We Offer to You:

  • A prosperous future with opportunities for career growth within a partnership model that ensures everyone shares in the success of the business.
  • Comprehensive private health insurance plan through Aviva to prioritize employee well-being.
  • Fun rewards scheme with Perkbox, offering discounts and freebies on a variety of goods and experiences.
  • Support for employee career progression through funded training programs.
  • The chance to work in a supportive and growth-focused environment, learning from senior subject matter experts.
  • Competitive salary, excellent bonus, and benefits package.
  • The opportunity to work on cutting-edge projects and programs, embracing the latest technologies and innovations.
  • An inclusive and collaborative team environment that values diversity and inclusion.
  • A platform to push your own ideas and deliver successful projects.
  • Promotes a good work/life balance and welcomes discussions about flexible working.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

  • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
  • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
  • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
  • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

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Default Portal is hiring a Remote Interaction / UX Designer

UX Designer

Permanent

Hybrid - Remote with occasional client site days

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. Our clients have the opportunity to earn R&D credits that can be used towards our areas of expertise: Data, Governance, and Cloud Engineering, allowing us to drive customer-focused innovation. Our work extends across both the public and private sectors, providing our colleagues with a diverse and interesting landscape of experience.

Amber Labs was founded on three key principles:
1. A people-first internal culture, with diverse investments and exciting opportunities for our team, and a partnership structure that ensures everyone has a chance to share in the success of the company.
2. Constant iteration to identify opportunities to develop artifacts, accelerators, and automation solutions that allow for rapid deployment of highly technical cloud or on-premises solutions for our clients.
3. Consistent investment in our ADM (Amber Labs Delivery Methodology, underpinned by Agile Methodology) to ensure maximum velocity, quality, and value

As a UX Designer at Amber Labs, you'll be at the forefront of crafting exceptional user experiences. Your role involves analyzing product specifications and user expectations, conducting usability testing, creating interaction models based on research, and collaborating seamlessly with UI designers and developers. With your strong proficiency in design software and a keen eye for interaction design and information architecture, you'll contribute to innovative solutions that redefine user-centric design at Amber Labs while staying abreast of industry trends and competitor products. Join us in shaping the future of user-centered design.

Key responsibilities:

Analyze and meet product specifications and user expectations

Perform concept and usability testing and gather feedback

Use special personas based on user research results

Create right interaction models and evaluate their success

Build wireframes and prototypes around customer needs

Solve UX problems, such as usability or findability, using creative approach

Collaborate with UI designers to implement attractive designs

Discuss design ideas and prototypes with developers

Stay informed about competitor products and industry trends

Key requirements:

  • Demonstrable, recent experience of working on a UX Designer, UI Designer or other relevant position
  • Significant experience with design software and a solid portfolio of design projects
  • Excellent knowledge of interaction design and information architecture
  • Good knowledge of HTML/CSS; JavaScript is a plus
  • Experience in project management and research will be a bonus
  • Strong analytical and problem-solving skills with business-oriented approach
  • Strong communication skills
  • BSc in Design, Computer Science, Engineering or other related area

Benefits:

  • Join a rapidly expanding startup where personal growth is a part of our DNA.
  • Benefit from a flexible work environment focused on deliverable outcomes.
  • Receive private medical insurance through Aviva.
  • Enjoy the benefits of a company pension plan through Nest.
  • 25 days of annual leave plus UK bank holidays.
  • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
  • Participate in a generous employee referral program.
  • A highly collaborative and collegial environment with opportunities for career advancement.
  • Be encouraged to take bold steps and embrace a mindset of experimentation.
  • Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

  • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
  • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
  • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
  • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

What Happens Next?

Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.

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Default Portal is hiring a Remote Account Lead / Senior Customer Success Manager

Job Title: Account Lead/Senior Customer Success Manager

Company: Amber Labs

Location: Hybrid, UK

About Us: At Amber Labs, we specialize in Data Engineering, Cloud, and Analytics Consultancy, dedicated to empowering our clients' digital transformation journeys. Our mission is to unlock the potential of our clients' data through innovative strategies that enhance their data capabilities, analytics, and data governance.

Position Overview: We are seeking an ambitious, experienced, and results-driven Account Manager/Account Lead/Senior Customer Success Manager to join our team to help develop and grow our Consultancy focused Customer Success Team, contributing directly to the continued success and growth of our Company.

Reporting directly to the Head of Customer Success & Operations, the ideal candidate will be someone with a minimum of 5 years previous experience working in a customer success or account management role as part of a high performing team of Customer Success Managers or Account Managers, and must have direct experience within the Data, Governance, and Cloud consultancy world, perhaps with a System Integrator or smaller technical consultancy.

You will need a proven track record of successful relationship management with enterprise customers, consistently achieving your targets, and a demonstrable wealth of experience of expanding accounts and business development. You should have a strong analytical and goal-oriented mindset backed by expert-level project management knowledge and skillset.

Key Responsibilities:

  • Manage your own portfolio of strategic clients.
  • Identify and pursue new business opportunities within your existing portfolio to drive revenue growth for the company.
  • Develop and execute strategic account plans and mapping to meet and exceed targets.
  • Determine the metrics, health scores, and KPIs relevant to each account, as well as for any CSMs that may be appointed under you.
  • Build and maintain strong relationships with key decision-makers in target industries and companies.
  • Collaborate with cross-functional teams, including sales, marketing, finance, and the Consulting practice, to ensure seamless delivery of solutions to clients.
  • Analyse market trends, competitor activities, and customer feedback to adapt strategies accordingly.
  • Utilise effective negotiation skills, customer-focused approaches, client issue resolution skills, and sales techniques to maintain outstanding customer relationships and close deals.
  • Contribution to the creation and refinement of customer success processes and tools, to leverage their experience for broader team efficiency and effectiveness.
  • Active participation in industry events and forums, to not only stay abreast of trends but also to elevate the company's presence in the industry.

Essential Skills:

Experience within the technical consultancy industry vertical from an account management/customer success perspective.

Desirable Skills and Qualifications:

  • Proven experience in customer success or account management, with a track record of exceeding revenue targets and successfully winning renewals and expanding accounts.
  • Familiarity with selling into Government sectors, with a strong understanding of government procurement processes.
  • Experience using Government procurement portals for bidding and proposal submission.
  • Experience of both Direct and Indirect customer success models.
  • Previous experience in a managerial role, demonstrating leadership skills and the ability to drive a high-performance customer success team.
  • Excellent communication, interpersonal, and presentation skills, with the ability to confidently discuss complex matters at C-Level.
  • Results-oriented mindset with a focus on achieving and exceeding sales targets.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to evolving market conditions.
  • Domain experience in Public Sector, and Consulting Services Sales.

What we offer to you?

  • The chance to work in a supportive and growth focused environment and learn from senior subject matter experts whilst also securing a competitive salary and an excellent commission and benefits package.
  • We offer a comprehensive private health insurance plan through Aviva, as the well-being of our team is one of our highest priorities.
  • We also have a fun rewards scheme with Perkbox, which can offer discounts and freebies on a variety of goods and experiences.
  • The chance to work at the forefront of the latest technologies and innovations, on cutting-edge projects and programmes that will allow you the autonomy to work independently.
  • To be part of a team that embraces the strengths of diversity and inclusion. A collaborative outlook where your voice and ideas are always heard.
  • A platform that will support and allow you to push your own ideas to deliver on projects successfully.
  • We believe the best impact is the value we add, not the hours we sit at our desks. We promote a good work/life balance for all our staff and welcome discussions about flexible working.

Interested?

Then please get in touch by applying with your most recent copy of your CV including a contact number and we will contact you directly to discuss further.

We welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. All applications are assessed purely on merit, against the capabilities and competencies required to fulfil the position.



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+30d

Senior Software Engineer

Default PortalLondon, GB Remote
TDDagilenosqlpostgressqlDesignjavadockerMySQL

Default Portal is hiring a Remote Senior Software Engineer

Senior Full Stack Engineer

Location:Remote – Must be UK based

Work Pattern:Full Time/Permanent

Security Clearance:BPSS

The Company

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

You will have a working level knowledge of modern web development stacks, web standards, user experience, progressive enhancement, performance, accessibility, browser compatibility, tooling and pipelines.

You will also work with cross-functional teams to integrate with back-end services

Your responsibilities will include but are not restricted to, the following:

Work as part of a multi-disciplinary Agile team responsible for turning concepts into production-ready user-centred services.
Building accessible and performant interfaces across multiple devices and browsers.
Work within a test-driven development (TDD) environment using modern frameworks and development techniques.
Integrating into Back-end services, working with cross-functional teams and ensure services are built to high standards.
Ensuring that the design and implementation of services is consistent, both internally and with the rest of wider UK government services, and contributing back to existing government frameworks.
Undertaking training to upskill on Front-end development techniques, methods and tools to further develop knowledge and skills.
Essential Criteria

Skills

Ability to build and test simple interfaces, or can work on more complex integration as part of a wider team.
An understanding and experience of a range of user-centred practices.
Recent experience of Java and Springboot
Developing on cloud-based environments like AWS.
SQL, and noSQL database applications such as Postgres, MySQL, and MongoDB.
The skills to build up a useful, robust automated test suite to support continuous integration.
Knowledge and experience of APIs, RESTful services and Microservice Architectures.
Containerisation – tools such as Docker and Kubernetes.
The skills to build up a useful, robust automated test suite to support continuous integration.
Knowledge and experience of APIs, RESTful services and Microservice Architectures.

Benefits:

  • Join a rapidly expanding startup where personal growth is a part of our DNA.
  • Benefit from a flexible work environment focused on deliverable outcomes.
  • Receive private medical insurance through Aviva.
  • Enjoy the benefits of a company pension plan through Nest.
  • 25 days of annual leave plus UK bank holidays.
  • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
  • Participate in a generous employee referral program.
  • A highly collaborative and collegial environment with opportunities for career advancement.
  • Be encouraged to take bold steps and embrace a mindset of experimentation.
  • Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

  • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
  • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
  • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
  • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

This role at Amber Labs is a permanent position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.

What Happens Next?

Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.

See more jobs at Default Portal

Apply for this job

Default Portal is hiring a Remote Change Manager

Change Manager

Employment Type: Full-time, Permanent

The Company

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

Our clients have the opportunity to earn R&D credits that can be used towards our areas of expertise: Data, Governance, and Cloud Engineering, allowing us to drive customer-focused innovation. Our work extends across both the public and private sectors, providing our colleagues with a diverse and interesting landscape of experience.

Overview: As a Change Manager specializing in data and cloud technologies, you will play a pivotal role in driving organizational transformation and adoption of advanced data and cloud solutions. You will lead change initiatives, develop strategies, and implement best practices to ensure successful integration and utilization of data and cloud technologies across the organization. Must be eligible to obtain SC Clearance

Responsibilities:

  1. Change Management Leadership:
  • Develop and execute comprehensive change management strategies to drive adoption and maximize the benefits of data and cloud technologies.
  • Lead cross-functional change management teams, providing guidance and support to ensure alignment with project objectives.
  • Develop communication plans, training materials, and other resources to facilitate smooth transitions and user adoption.
  1. Stakeholder Engagement:
  • Collaborate with key stakeholders at all levels of the organization to understand their needs, address concerns, and secure buy-in for change initiatives.
  • Foster a culture of collaboration and continuous improvement, promoting the value of data-driven decision-making and cloud-based solutions.
  1. Risk Management:
  • Identify potential risks and barriers to successful change implementation, developing mitigation strategies to address them proactively.
  • Monitor project progress and performance metrics, identifying areas for improvement and implementing corrective actions as needed.
  1. Training and Development:
  • Develop and deliver training programs tailored to the needs of different user groups, ensuring proficiency in data and cloud technologies.
  • Provide ongoing support and guidance to end-users, helping them leverage data and cloud solutions effectively in their roles.
  1. Change Evaluation:
  • Conduct post-implementation reviews and assessments to evaluate the effectiveness of change initiatives and identify lessons learned.
  • Continuously monitor industry trends and emerging technologies, recommending innovative solutions to enhance organizational capabilities.

Qualifications:

  • Bachelor’s degree in Business Administration, Information Technology, or related field; Master’s degree preferred.
  • Proven experience (10+ years) in change management, preferably within the technology sector with a focus on data and cloud solutions.
  • Strong understanding of data management principles, cloud computing architectures, and related technologies (e.g., AWS, Azure, Google Cloud Platform).
  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization.
  • Demonstrated leadership abilities, with a track record of successfully leading change initiatives and driving organizational transformation.
  • Proven ability to manage multiple projects simultaneously, prioritize tasks effectively, and deliver results within tight deadlines.
  • Change management certification.
  • Experience working in Agile or DevOps environments is a plus.

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional development and career advancement
  • Collaborative and innovative work environment
  • Exposure to cutting-edge data and cloud technologies
  • Flexible work arrangements

Join our dynamic team and be at the forefront of driving digital transformation through data and cloud technologies! Apply now to make an impact and shape the future of our organization.

What We Offer to You

  • A prosperous future with opportunities for career growth within a partnership model that ensures everyone shares in the success of the business.
  • Comprehensive private health insurance plan through Aviva to prioritize employee well-being.
  • Fun rewards scheme with Perkbox, offering discounts and freebies on a variety of goods and experiences.
  • Support for employee career progression through funded training programs.
  • The chance to work in a supportive and growth-focused environment, learning from senior subject matter experts.
  • Competitive salary, excellent bonus, and benefits package.
  • The opportunity to work on cutting-edge projects and programs, embracing the latest technologies and innovations.
  • An inclusive and collaborative team environment that values diversity and inclusion.
  • A platform to push your own ideas and deliver successful projects.
  • Promotes a good work/life balance and welcomes discussions about flexible working.

How to Apply

Please submit your most recent CV, including a contact number, along with a cover letter outlining your qualifications and interest in the role to [provide application instructions]. We welcome applications from all suitably qualified individuals, regardless of gender, race, disability, age, or sexual orientation. All applications will be assessed purely on merit, against the capabilities and competencies required to fulfill the position.

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+30d

Lead Full Stack Engineer

Default PortalLondon, GB Remote
TDDagilenosqlpostgressqlDesignjavadockerMySQLAWS

Default Portal is hiring a Remote Lead Full Stack Engineer

Lead Full Stack Engineer

Location:Remote – Must be UK based

Work Pattern:Full Time/Permanent

Security Clearance:BPSS

The Company

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

As a Front-end Developer you will build accessible user interfaces for services which work effectively across multiple devices and browsers.

You will have a working level knowledge of modern web development stacks, web standards, user experience, progressive enhancement, performance, accessibility, browser compatibility, tooling and pipelines.

You will also work with cross-functional teams to integrate with back-end services

Your responsibilities will include but are not restricted to, the following:

Work as part of a multi-disciplinary Agile team responsible for turning concepts into production-ready user-centred services.
Building accessible and performant interfaces across multiple devices and browsers.
Work within a test-driven development (TDD) environment using modern frameworks and development techniques.
Integrating into Back-end services, working with cross-functional teams and ensure services are built to high standards.
Ensuring that the design and implementation of services is consistent, both internally and with the rest of wider UK government services, and contributing back to existing government frameworks.
Undertaking training to upskill on Front-end development techniques, methods and tools to further develop knowledge and skills.
Essential Criteria

Skills

Ability to build and test simple interfaces, or can work on more complex integration as part of a wider team.
An understanding and experience of a range of user-centred practices.
Recent experience of Java, NodeJS or Springboot
Developing on cloud-based environments like AWS and Azure.
SQL, and noSQL database applications such as Postgres, MySQL, and MongoDB.
The skills to build up a useful, robust automated test suite to support continuous integration.
Knowledge and experience of APIs, RESTful services and Microservice Architectures.
Containerisation – tools such as Docker and Kubernetes.
The skills to build up a useful, robust automated test suite to support continuous integration.
Knowledge and experience of APIs, RESTful services and Microservice Architectures.

Benefits:

  • Join a rapidly expanding startup where personal growth is a part of our DNA.
  • Benefit from a flexible work environment focused on deliverable outcomes.
  • Receive private medical insurance through Aviva.
  • Enjoy the benefits of a company pension plan through Nest.
  • 25 days of annual leave plus UK bank holidays.
  • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
  • Participate in a generous employee referral program.
  • A highly collaborative and collegial environment with opportunities for career advancement.
  • Be encouraged to take bold steps and embrace a mindset of experimentation.
  • Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

  • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
  • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
  • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
  • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

This role at Amber Labs is a permanent position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.

What Happens Next?

Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.

See more jobs at Default Portal

Apply for this job

Default Portal is hiring a Remote Senior Accountant (Remote)

We work to make the world of business and taxes come alive for creative entrepreneurs and their businesses! If we’ve done our job, these owners can breathe easy and sleep well at night knowing they’re in good hands. As a team, we focus on being socially conscious, staying young-at-heart, and always learning. So we try to be responsible corporate citizens and aren’t afraid to take a stand on political or social issues. We try to have fun and celebrate our humanity—while doing impeccable work, of course. ???? And we are always looking for new ways of doing things, improvements to our systems, and strategies to help our clients. Are you ready to revel in our growth while helping thousands of creative entrepreneurs along the way?


As a senior accountant, you are at the core of our relationship with our clients—getting them the information they need to make smart decisions for their business. And you’ll be right there with them (virtually of course), not hiding in a cubicle somewhere. So you’ll get to know them personally, and individually, and understand what makes them (and their businesses) tick. Ultimately, it’ll be your responsibility to ensure that Revel is always doing our best to help our clients’ goals become reality!

This is a full-time, remote role with opportunities to manage others as the business grows. Typical weekly responsibilities include:

  • Overseeing staff accountants and providing feedback through regular one-on-one meetings
  • Posting weekly or monthly activity for clients into their cloud-based accounting system
  • Performing month-end reviews and reconciling accounts against bank and credit card statements
  • Generating journal entries and any other accruals or adjustments needed for our clients
  • Utilizing web-based tools to process payments for clients that utilize outsourced A/P functions
  • Generating monthly or quarterly reporting dashboards for clients
  • Responding to client inquiries for information about transactions, and assisting them with minor technical issues in the stack of technology we’ve designed for them
  • Assisting with running payroll for clients as needed
  • Processing monthly and quarterly sales tax returns
  • Provide training to clients on the various systems they use as needed
  • Perform reviews with the client periodically to make sure our services are aligned with their goals and needs

You’ll have a flexible schedule, be able to work-from-anywhere, and participate in company benefit programs. Compensation starts at $80k with opportunities for bonuses based on goals and metrics.

Qualities to Bring to This Position:

  • You’ll be able to balance being approachable yet professional in your communications—written and verbal
  • You’re an avid student of the latest in accounting rules, regulations, and guidelines—in fact, you geek out about it a little bit
  • You’ll be detail-oriented, avoiding spelling errors or other careless mistakes in your work
  • You’ll be an amazing communicator—making sure any soon-to-be missed deadlines are communicated about ahead of time
  • You’re super-comfortable working online, in cloud-based applications, and using a variety of software tools (with the appropriate training of course)
  • Your discretion is top-notch; our clients’ privacy and sensitive information are always protected
  • You’ve got a proactive attitude, and love finding new and better ways to help us get our work done well
  • You have experience with either Xero or QBO cloud-based accounting platforms, although we primarily use Xero.
  • You’re able to see a transaction and feel fairly confident about how 80-90% of them should be categorized based on a typical chart of accounts
  • You’ve used some sort of project management, task management, or practice management tool (preferably Asana), so keeping track of your upcoming work and logging what you’ve done comes naturally to you
  • You have proficiency in Google Suite and are adept at using macOS

Thank you for considering the position and hope you’ll be interested in joining the Revel CPA team!

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+30d

Head of Consulting

Default PortalUnited Kingdom Remote

Default Portal is hiring a Remote Head of Consulting

Head of Consulting

Employment Type: Full-time, Permanent

The Company

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

Our clients have the opportunity to earn R&D credits that can be used towards our areas of expertise: Data, Governance, and Cloud Engineering, allowing us to drive customer-focused innovation. Our work extends across both the public and private sectors, providing our colleagues with a diverse and interesting landscape of experience.

Amber Labs was founded on three key principles:

1. A people-first internal culture, with diverse investments and exciting opportunities for our team, and a partnership structure that ensures everyone has a chance to share in the success of the company.

2. Constant iteration to identify opportunities to develop artifacts, accelerators, and automation solutions that allow for rapid deployment of highly technical cloud or on-premises solutions for our clients.

3. Consistent investment in our ADM (Amber Labs Delivery Methodology, underpinned by Agile Methodology) to ensure maximum velocity, quality, and value.

Role Overview

As the Head of Consulting at Amber Labs, you will be responsible for developing and executing the overall strategic vision and goals for the consulting function. Your leadership and mentorship will guide and support the practice teams, fostering their professional development and overall success. Leveraging your extensive experience and proficiency in your area of technical expertise, you will provide strategic guidance, innovative solutions, and industry insights to clients. Your responsibilities will also include monitoring attrition rates, promoting a positive work environment, driving high employee and internal satisfaction, and ensuring business growth. Your ability to execute strategic visions, manage high-performing teams, and deliver exceptional customer experiences will be crucial to the success of the consulting function.

Key Responsibilities

  • Develop and execute the overall strategic vision and goals for the consulting function, aligning with the company's objectives and market opportunities.
  • Provide strong leadership and mentorship to the practice teams, guiding and supporting their professional development and overall success.
  • Apply your extensive experience and proficiency in your area of technical expertise to provide strategic guidance, innovative solutions, and industry insights to clients.
  • Actively monitor and address attrition rates within the practice, implementing effective retention strategies and initiatives to mitigate employee turnover.
  • Foster a positive work environment and promote high employee satisfaction, engagement, growth, and professional development within the practice.
  • Drive high internal satisfaction by fostering collaboration between consulting and other functions, including supporting Talent Acquisition by providing interviews, adhering to deadlines for submitting probation reviews, and supporting pre-sales activities.
  • Monitor and analyze key performance indicators (KPIs) related to attrition, utilization rate, employee satisfaction, and internal satisfaction, taking proactive measures to address any issues or areas of improvement.
  • Drive business growth by identifying and capitalizing on market opportunities, cultivating client relationships, and winning new projects.
  • Demonstrate proficiency in financial management, including budgeting, forecasting, and resource allocation, to ensure the practice operates efficiently and meets profitability targets.

Required Experience and Skills

  • Experience as the head of a consulting function at a technology consultancy.
  • Proven ability to execute strategic visions and goals in conjunction with the senior leadership team.
  • Proven ability to drive business growth by identifying and capitalizing on market opportunities, cultivating client relationships, and winning new projects.
  • Extensive people management experience, with a proven ability to successfully grow and develop high-performing teams.
  • Extensive experience and proficiency in your area of technical expertise and associated technologies.
  • Expertise in effectively managing client relationships and consistently delivering exceptional customer experiences across the entire sales lifecycle.
  • Proven ability to foster a positive work environment in your team, resulting in increased employee engagement, collaboration, and lower levels of attrition.
  • Proven ability to monitor and analyze KPIs and proactively identify and implement improvements based on the data.
  • Proven proficiency in financial management, including budgeting, forecasting, and resource allocation, to ensure the practice operates efficiently and meets profitability targets.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate and engage with stakeholders across various functions and levels of seniority.
  • Experience in a start-up or scale-up environment, comfortable with the fast-paced and flexible nature of such organizations.

What We Offer to You

  • A prosperous future with opportunities for career growth within a partnership model that ensures everyone shares in the success of the business.
  • Comprehensive private health insurance plan through Aviva to prioritize employee well-being.
  • Fun rewards scheme with Perkbox, offering discounts and freebies on a variety of goods and experiences.
  • Support for employee career progression through funded training programs.
  • The chance to work in a supportive and growth-focused environment, learning from senior subject matter experts.
  • Competitive salary, excellent bonus, and benefits package.
  • The opportunity to work on cutting-edge projects and programs, embracing the latest technologies and innovations.
  • An inclusive and collaborative team environment that values diversity and inclusion.
  • A platform to push your own ideas and deliver successful projects.
  • Promotes a good work/life balance and welcomes discussions about flexible working.

How to Apply

Please submit your most recent CV, including a contact number, along with a cover letter outlining your qualifications and interest in the role to [provide application instructions]. We welcome applications from all suitably qualified individuals, regardless of gender, race, disability, age, or sexual orientation. All applications will be assessed purely on merit, against the capabilities and competencies required to fulfill the position.

See more jobs at Default Portal

Apply for this job

Default Portal is hiring a Remote Service Design Transition Managers

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

ROLE: Service Design Transition Manager
LOCATION: Remote (UK)
CLEARANCE: Security Cleared Active

Role Overview: As a Service Design Transition Manager at Amber Labs, you will play a pivotal role in shaping the service offerings provided to our clients. You will be responsible for translating client requirements into actionable designs, ensuring seamless access, fulfillment, and support for end users. Your expertise will be crucial in navigating complex service chains, where responsibilities are distributed across multiple domains of control and various service providers.

Key Responsibilities:

  • Collaborate with clients to understand their requirements and translate them into comprehensive service designs.
  • Design service offerings to ensure accessibility, fulfillment, and support for end users.
  • Work in tandem with internal and external stakeholders to integrate services into disaggregated supply chains.
  • Employ a combination of agile and waterfall project delivery methods to meet project requirements.
  • Adhere to the Government Digital Service (GDS) standards for service design and delivery.
  • Utilize ITIL 3/4 best practices to enhance service delivery processes.
  • Leverage at least 5 years of experience in service design across diverse projects in both private and public sectors.
  • Demonstrate proficiency in IT Service Management (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with a focus on ServiceNow.
  • Conduct workflow mapping, process modeling, and process design in the back-office service delivery space.
  • Configure ITSM tools to catalog, publish, and fulfill service offerings effectively.

Qualifications and Experience:

  • Bachelor's degree in [relevant field] or equivalent practical experience.
  • Extensive experience (at least 5 years) in a Service Design Transition Management role, with exposure to various projects in both private and public sectors.
  • Proficiency in both agile and waterfall project delivery methodologies.
  • Strong understanding of ITIL 3/4 beyond foundational level.
  • Familiarity with Government Digital Service (GDS) standards for service design and delivery.
  • In-depth knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with expertise in ServiceNow.
  • Proven experience in workflow mapping, process modeling, and process design within the back-office service delivery space.
  • Excellent communication skills and ability to collaborate effectively with cross-functional teams.
  • Strong problem-solving skills and ability to thrive in a fast-paced, dynamic environment.

Benefits:

  • Join a rapidly expanding startup where personal growth is a part of our DNA.
  • Benefit from a flexible work environment focused on deliverable outcomes.
  • Receive private medical insurance through Aviva.
  • Enjoy the benefits of a company pension plan through Nest.
  • 25 days of annual leave plus UK bank holidays.
  • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
  • Participate in a generous employee referral program.
  • A highly collaborative and collegial environment with opportunities for career advancement.
  • Be encouraged to take bold steps and embrace a mindset of experimentation.
  • Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

  • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
  • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
  • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
  • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

What Happens Next?

Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.

See more jobs at Default Portal

Apply for this job

+30d

Business Analyst

Default PortalUnited Kingdom Remote

Default Portal is hiring a Remote Business Analyst

Business Analyst

Location: Remote – must be UK based

Work Pattern: Full-time/Permanent

Security Clearance: BPSS

The Company:

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

The Role:

We are seeking a dynamic and energetic individual to join our team as a Business Analyst. The successful candidate will play a crucial role in supporting various business analysis activities and driving forward a number of projects. We are looking for a smart individual who can make a significant impact and contribute to the success of our organisation. Strong stakeholder management skills are essential for this role.

Key Responsibilities:

• Collaborate with key stakeholders to elicit and document business requirements.

• Analyse, validate, and prioritise requirements to ensure alignment with project objectives.

• Evaluate existing business processes and identify opportunities for improvement.

• Work closely with cross-functional teams to streamline and optimise business processes.

• Assist in project planning and coordination to ensure timely delivery of project milestones.

• Monitor project progress and proactively address any issues or bottlenecks.

• Perform data analysis to support decision-making processes.

• Generate insights and recommendations based on data trends and patterns.

• Build and maintain strong relationships with stakeholders at various levels.

• Communicate effectively to ensure alignment between business needs and project outcomes.

• Prepare and maintain comprehensive project documentation, including project plans, status reports, and issue logs.

• Generate regular reports to update stakeholders on project progress.

• Contribute actively to a positive and innovative team culture.

Requirements:

• Proven experience as a Business Analyst, demonstrating successful contributions to project delivery.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills.

• Ability to work in a fast-paced environment.

• Proficient in the use of business analysis tools and techniques.

• Dynamic and energetic approach to work.

• Proactive and self-motivated.

• Strong interpersonal and relationship-building skills.

Benefits:

• Join a rapidly expanding start-up where personal growth is a part of our DNA.

• Benefit from a flexible work environment focused on deliverable outcomes.

• Receive private medical insurance through Aviva.

• Enjoy the benefits of a company pension plan through Nest.

• 25 days of annual leave plus UK bank holidays.

• Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.

• Participate in a generous employee referral program.

• A highly collaborative and collegial environment with opportunities for career advancement.

• Be encouraged to take bold steps and embrace a mindset of experimentation.

• Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

• Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.

• Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.

• Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.

• By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

This role at Amber Labs is a permanent position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.

What Happens Next?

Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.

See more jobs at Default Portal

Apply for this job

+30d

Full Stack Developer

Default PortalHickory, NC Remote
redisnosqlpostgressqlDesignmobiledockerkuberneteslinuxpythonjavascript

Default Portal is hiring a Remote Full Stack Developer

About Matrix Retail

We invent, design, build, and implement workforce optimization solutions for specialty retailers.

We believe that service matters, payroll is an investment, and employees are essential to brand profitability. We build long-term, win-win partnerships to help our clients deliver their brand promise.

We think like retailers because we are retailers. Matrix was founded in 2005 by experienced retailers who have built tools that have written millions and millions of schedules. Our retail experience has helped us develop solutions and approaches that address the unique challenges and opportunities of specialty retail, while also differentiating us in the marketplace.

About the Role

We are looking for a Full Stack Developer, with a heavier emphasis on front-end development, to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries.

You should be able to write clean code and ensure your programs run properly. We also expect you to be passionate about building software and perform well working in a team.

Because we are a small team, you will have big responsibility, and will be expected to have a knack for visual design and utility.

Responsibilities

  • Work with development teams and product managers to ideate software solutions
  • Design client-side and server-side architecture
  • Build the front-end of applications through appealing visual design
  • Develop and manage well-functioning databases and applications
  • Write effective APIs
  • Test software to ensure responsiveness and efficiency
  • Troubleshoot, debug and upgrade software
  • Create security and data protection settings
  • Build features and applications with a mobile responsive design
  • Write technical documentation
  • Keep up-to-date with emerging technologies and industry trends and apply them into operations and activities
  • Maintain, expand, and scale our application as assigned
  • Monitor and address operational and security concerns in production systems

Requirements

  • Proven experience as a Full Stack Developer or similar role (5+ years experience)
  • Good ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
  • Experience developing desktop and mobile applications
  • Familiarity with Linux servers and deployment strategies, including Docker and Kubernetes
  • Significant experience working with modern Javascript
  • Knowledge of front-end languages and libraries (React, Ember.js, SCSS)
  • Knowledge of Python backed APIs and libraries (Flask, Sanic)
  • Familiarity with SQL databases and NoSQL databases (e.g. Postgres, Redis)
  • Understanding of technology compliance and systems security
  • Strong problem solving skills with a creative approach
  • Solid grasp of UI/UX best practices and techniques
  • Excellent communication and teamwork skills
  • Great attention to detail
  • Organizational skills
  • An analytical and curious mind
  • BS in Computer Science or relevant field and experience

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+30d

AWS Data Architect

Default PortalLondon, GB Remote
S3sqlDesignAWS

Default Portal is hiring a Remote AWS Data Architect

Job Title: AWS Data Architect

Location: United Kingdom (U.K.) - Hybrid

The Company:

At Amber Labs, we are a cutting-edge UK and European technology consultancy dedicated to delivering exceptional value to our clients in the public sector. Our company culture promotes collaboration, autonomy, and rapid learning, empowering our employees to innovate and excel in their roles. We offer a flexible work environment focused on deliverable outcomes, along with a range of benefits to support our employees’ well-being and professional development.

Key Responsibilities:

  1. Data Architecture Design:
    • Collaborate with stakeholders to understand data requirements and design scalable and secure data architectures on AWS.
    • Develop data models, data flow diagrams, and architectural documentation to support financial applications.
  2. Cloud Data Management:
    • Design, implement, and manage cloud-based data solutions on AWS, including data lakes, data warehouses, and analytics platforms.
    • Ensure the scalability, performance, and cost-effectiveness of data storage and processing solutions.
  3. Data Integration and ETL:
    • Implement robust data integration pipelines to ingest, transform, and load financial data from various sources into AWS data repositories.
    • Ensure data quality and consistency through effective ETL processes and data validation techniques.
  4. Security and Compliance:
    • Implement and enforce data security best practices, encryption standards, and access controls to safeguard sensitive financial data.
    • Ensure compliance with regulatory requirements, including SC clearance standards and data protection regulations.
  5. Collaboration and Communication:
    • Work closely with cross-functional teams, including developers, data engineers, and business analysts, to ensure alignment of data architecture with business needs.
    • Communicate effectively with technical and non-technical stakeholders, providing guidance on data architecture decisions and best practices.

Key Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • AWS SC clearance is mandatory.
  • Proven experience as a Data Architect or similar role, with a focus on AWS cloud environments.
  • Strong knowledge of AWS services relevant to data architecture, such as Amazon Redshift, Amazon Athena, Amazon S3, AWS Glue, and AWS Lambda.
  • Experience designing and implementing data lakes, data warehouses, and analytics solutions on AWS.
  • Proficiency in data modeling, SQL, and database design principles.
  • Familiarity with data governance frameworks and data management best practices.
  • Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
  • Knowledge of financial systems and practices is a plus.

Benefits:

Join a rapidly expanding startup where personal growth is a part of our DNA.

Benefit from a flexible work environment focused on deliverable outcomes.

Receive private medical insurance through Aviva.

Enjoy the benefits of a company pension plan through Nest.

25 days of annual leave plus UK bank holidays.

Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.

Participate in a generous employee referral program.

A highly collaborative and collegial environment with opportunities for career advancement.

Be encouraged to take bold steps and embrace a mindset of experimentation.

Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.

Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.

Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.

By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

What Happens Next?

Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.

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Default Portal is hiring a Remote Accounts Assistant

Job Title:Accounts Assistant

Location: Remote, UK based

Type:Permanent – Part-Time with flexible hours

Salary:£20,000- £24,000 FTE depending on experience

The Company:

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

The Role

As an Accounts Assistant you will support the company's finance operations and report to the Finance Manager.

Key Responsibilities:

· Daily reconciliation of bank accounts

· Accounts receivable - invoicing, credit control, and collections

· Purchase ledger – processing invoices and managing supplier queries

· Process employee expenses

· Weekly supplier payment runs and ad hoc payments

· Providing administrative and clerical support on wider tasks when needed, responding to invoicing queries from our clients and suppliers

· General and ad-hoc admin duties for the Finance Manager

Requirements:

· Strong communication skills both verbal and written.

· Previous Accounts experience required with training given.

· Good interpersonal skills with the ability to work well in a team.

· Working knowledge of using Xero desirable.

· Strong computer skills with knowledge of Excel and MS Office applications.

· Well organised with a high attention to detail.

What we offer to you?

· We offer a comprehensive private health insurance plan through Aviva, as the well-being of our team is one of our highest priorities.

· We also have a fun rewards scheme with Perkbox, which can offer discounts and freebies on a variety of goods and experiences.

· We support our employees progress through their careers, by offering to fund training programmes to help you upskill yourself.

· The chance to work in a supportive and growth focused environment and learn from senior subject matter experts whilst also securing a competitive salary and excellent bonus and benefits package.

· The chance to work at the forefront of the latest technologies and innovations, on cutting-edge projects and programmes that will allow you the autonomy to work independently.

· To be part of a team that embraces the strengths of diversity and inclusion. A collaborative outlook where your voice and ideas are always heard.

· A platform that will support and allow you to push your own ideas to deliver on projects successfully.

· We believe the best impact is the value we add, not the hours we sit at our desks. We promote a good work/life balance for all our staff and welcome discussions about flexible working.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

  • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
  • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
  • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
  • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities

Interested?

Then please get in touch by applying with your most recent copy of your CV including a contact number and we will contact you directly to discuss further.

We welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. All applications are assessed purely on merit, against the capabilities and competencies required to fulfil the position.

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Default Portal is hiring a Remote Senior Full Stack Engineer

Senior Full Stack Engineer

Location:Remote – Must be UK based

Work Pattern:Full Time/Permanent

Security Clearance:BPSS

The Company:

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

The Role:

Are you passionate about cutting-edge technology and eager to join a dynamic team of innovators? We are seeking a Senior Full Stack Engineer to play a pivotal role in developing and enhancing our web applications. If you thrive in a fast-paced environment and possess expertise in JavaScript, TypeScript, Nunjucks, Java 17, Spring Boot, and MongoDB, we want to hear from you!

Key Responsibilities:

  • Design, develop, and maintain scalable and efficient web applications using JavaScript, TypeScript, and Nunjucks.
  • Collaborate with cross-functional teams to translate business requirements into technical solutions.
  • Utilise Java 17 and Spring Boot to develop robust backend services and APIs.
  • Implement data storage solutions using MongoDB, ensuring data integrity and performance.
  • Conduct code reviews, identify areas for improvement, and contribute to the overall technical architecture.

Requirements:

  • Minimum of 5 years of experience in full stack web development.
  • Proficiency in JavaScript and TypeScript, with a strong understanding of modern frameworks such as React or Angular.
  • Experience with Nunjucks or similar templating engines.
  • Solid understanding of Java programming language and Spring Boot framework.
  • Familiarity with MongoDB or other NoSQL databases.
  • Strong problem-solving skills and ability to troubleshoot complex issues.
  • Excellent communication and collaboration skills.

Preferred Qualifications:

  • Experience with cloud technologies such as AWS or Azure.
  • Knowledge of containerisation and orchestration tools like Docker and Kubernetes.
  • Understanding of Agile methodologies and DevOps practices.
  • Contributions to open-source projects or a strong GitHub profile.

Benefits:

  • Join a rapidly expanding startup where personal growth is a part of our DNA.
  • Benefit from a flexible work environment focused on deliverable outcomes.
  • Receive private medical insurance through Aviva.
  • Enjoy the benefits of a company pension plan through Nest.
  • 25 days of annual leave plus UK bank holidays.
  • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
  • Participate in a generous employee referral program.
  • A highly collaborative and collegial environment with opportunities for career advancement.
  • Be encouraged to take bold steps and embrace a mindset of experimentation.
  • Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

  • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.

  • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.

  • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.

  • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

This role at Amber Labs is a permanent position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.

What Happens Next?

Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.


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+30d

Automation Tester

Default PortalLondon, GB Remote
redisagilejirapostgresDesignazureuiapijavajenkinspythonjavascript

Default Portal is hiring a Remote Automation Tester

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

ROLE: Automation Tester
LOCATION: Remote (UK)
CLEARANCE: Eligible for SC Clearance

As a Test Engineer you will be responsible for writing, debugging and refactoring test code. You will work closely with our software developers to reach a common understanding of the code base and test coverage at unit level. You will collaborate with analysts to make sure the required business scenarios are covered in the acceptance and test scripts. You will also work on both functional and non-functional areas of an application. coach and mentor testers.

Technologies:

We rely heavily on

  • JIRA as our bug tracking software
  • Python, Java and JavaScript to write automation tests
  • JMeter for load tests
  • Selenium/Web Driver for end to end testing
  • Fiddler, Burp and Developer Tools to analyse packets
  • SOAP UI for API inspection
  • Jenkins for deployment
  • Dynatrace for application monitoring
  • Azure for most of our infrastructure
  • Postgres and Redis as our databases.
  • Macs to do all of the above
  • In addition, we use a range of other technologies and continue to evolve by employing new technologies that help us deliver better services to our users

What are we looking for?

Demonstrable knowledge of business domains and/or systems you tested
A proven track record in defining and implementation of test tooling, test environments and test data required for all phases of testing. Good understanding of test types and concepts
Experience in writing automated testing programs/scripts, ideally in our core technology stack
Experience in load testing tools
Knowledge of REST web services and API inspection tools
Awareness of packet analyzers
Experience in using bug tracking software
Show where you have identified issues and risks associated with work whilst being able to analyse and report test activities and results
Have been exposed to the application of Agile principles in practice
Some experience in design and execution of non-functional test cases in a range of environments
A strong understanding of the Software Development Lifecycle

Benefits:

  • Join a rapidly expanding startup where personal growth is a part of our DNA.
  • Benefit from a flexible work environment focused on deliverable outcomes.
  • Receive private medical insurance through Aviva.
  • Enjoy the benefits of a company pension plan through Nest.
  • 25 days of annual leave plus UK bank holidays.
  • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
  • Participate in a generous employee referral program.
  • A highly collaborative and collegial environment with opportunities for career advancement.
  • Be encouraged to take bold steps and embrace a mindset of experimentation.
  • Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

  • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
  • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
  • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
  • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

What Happens Next?

Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.

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Default Portal is hiring a Remote Service Designer

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

ROLE: Service Designer
LOCATION: Remote (UK)
CLEARANCE: Must be a UK Citizen OR have been in the UK for 5 years

Role Overview: As a Service Designer at Amber Labs, you will play a pivotal role in shaping the service offerings provided to our clients. You will be responsible for translating client requirements into actionable designs, ensuring seamless access, fulfillment, and support for end users. Your expertise will be crucial in navigating complex service chains, where responsibilities are distributed across multiple domains of control and various service providers.

Key Responsibilities:

  • Collaborate with clients to understand their requirements and translate them into comprehensive service designs.
  • Design service offerings to ensure accessibility, fulfillment, and support for end users.
  • Work in tandem with internal and external stakeholders to integrate services into disaggregated supply chains.
  • Employ a combination of agile and waterfall project delivery methods to meet project requirements.
  • Adhere to the Government Digital Service (GDS) standards for service design and delivery.
  • Utilize ITIL 3/4 best practices to enhance service delivery processes.
  • Leverage at least 5 years of experience in service design across diverse projects in both private and public sectors.
  • Demonstrate proficiency in IT Service Management (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with a focus on ServiceNow.
  • Conduct workflow mapping, process modeling, and process design in the back-office service delivery space.
  • Configure ITSM tools to catalog, publish, and fulfill service offerings effectively.

Qualifications and Experience:

  • Bachelor's degree in [relevant field] or equivalent practical experience.
  • Extensive experience (at least 5 years) in a Service Designer role, with exposure to various projects in both private and public sectors.
  • Proficiency in both agile and waterfall project delivery methodologies.
  • Strong understanding of ITIL 3/4 beyond foundational level.
  • Familiarity with Government Digital Service (GDS) standards for service design and delivery.
  • In-depth knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with expertise in ServiceNow.
  • Proven experience in workflow mapping, process modeling, and process design within the back-office service delivery space.
  • Excellent communication skills and ability to collaborate effectively with cross-functional teams.
  • Strong problem-solving skills and ability to thrive in a fast-paced, dynamic environment.

Benefits:

  • Join a rapidly expanding startup where personal growth is a part of our DNA.
  • Benefit from a flexible work environment focused on deliverable outcomes.
  • Receive private medical insurance through Aviva.
  • Enjoy the benefits of a company pension plan through Nest.
  • 25 days of annual leave plus UK bank holidays.
  • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
  • Participate in a generous employee referral program.
  • A highly collaborative and collegial environment with opportunities for career advancement.
  • Be encouraged to take bold steps and embrace a mindset of experimentation.
  • Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

  • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
  • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
  • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
  • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

What Happens Next?

Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.


See more jobs at Default Portal

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