About the Role:

We are looking for a customer and data driven Principal Product Manager to join our Payroll Engine team to help re-imagine and build the Payroll of the future. This team is responsible for our flagship product, Payroll, and owns all customer experiences and systems around compliance, taxes, payments, filings and more. As part of this team, you will closely collaborate with Engineers, Designers, Data Scientists, Compliance, Legal, and Operations partners to drive strategy, build products, and impact Gusto’s P&L.

About the Team:

The ideal candidate would have strong technical, analytical, and storytelling skills, as well as experience working in a highly regulated industry while building complex products at scale. Additionally, they would have experience leading large engineering and cross-functional teams, and balancing business, product, and technical goals in their team’s strategy & roadmap.

Here’s what you’ll do day-to-day:

• Tackle complex and ambiguous problems in a highly regulated domain while partnering with Engineering, Design, Data Science, Compliance, Legal, Operations, and other cross-functional teams 
• Set goals and strategy then translate it into a roadmap, milestones, and requirements to drive alignment and excitement with your cross-functional partners and stakeholders 
• Understand, track and improve key product and business metrics 
• Work with key stakeholders across the company 
• Drive the product development process from concept to launch, ensuring timely delivery of high-quality products that delight customers and result in significant and measurable business impact 

Here’s what we're looking for:

• 7+ years of hands-on product management experience with a proven track record of building customer centric products 
  • Strong analytical and problem-solving skills: ability to articulate and build business models and prioritization 
  • Ability to set a strategy and translate it into a roadmap requirements and actionable plan
  • Ability to define and track metrics to successfully launch and land high impact features 
  • Experienced driving at-scale features/improvements to mature products. 
  • High attention to detail, strong bias for action and highly organized.  
• Experience working on products with high technical complexity and balancing technical goals with product goals 
• Ability to drive end-to-end execution with cross functional partners while building strong partnership and collaboration to garner buy-in across all levels 
• Experience in distilling complex and ambiguous problems into actionable solutions 
• Previous experience in a highly regulated domain and/or in Payroll is a plus
  • Experience at rapidly scaling companies preferred

About the Team:

Gusto is at an meaningful inflection point in our scale. We are solving an ever increasing and more complex set of jobs to be done for our customers and we care deeply about doing it in a way that feels integrated and cohesive. We are investing in Time & Attendance in 2024 with the goal of helping our SMB customers and their teams streamline their daily operations and costs via native time tracking, project tracking, scheduling, and more.

About the Role:

As a Principal Product Manager, Time & Attendance, you will be part of the leadership team defining and driving the strategy and evolution of this growing product suite and business for Gusto. You’ll bring strong product management and business leadership to the team, as well as a consistent track record of success in fast-growing organizations. If you’re looking to improve the way small businesses operate and drive impact at a high-growth company, you will find this role compelling, challenging, and rewarding.

Here’s what you’ll do day-to-day:

• Develop innovative and industry-leading products across desktop, mobile, and native platforms that serve Gusto’s SMB customers.
• Work alongside a skilled and diverse team of Product Managers, Product Designers, Engineers, Product Marketers, and Data Scientists to set the vision for Gusto’s Time products.
• Lead your team in defining and executing on a set of product strategies to make progress towards the Time product vision and business goals.
• Help shape our product development processes, org structure, and best practices as we continue to grow.
• Foster an environment that enables the team to execute quickly while maintaining a high standard for quality.
• Operate cross-functionally and build strong partnerships with product and business teams across the company in delivering excellent products and services.
• Influence key stakeholders throughout Gusto in order to align intent, resources, and prioritization.

Here’s what we're looking for:

• 8+ years of product management experience.
• A collaborative approach: You have a track record of building consensus and delivering results with cross-functional partners.
• You have experience working through problems with high ambiguity and without a definitive answer.
• Vision: You’ve formed, gained buy-in, and driven key strategies shaping the multi-year direction of your product and business.
• Results: You have a proven track record of shipping simple, elegant products at scale.
• You’ve developed industry-leading products that have gained a strong followership and product loyalty.
• Efficiency: You have excellent organization and prioritization skills.
• Analytical skills: You have a great ability to absorb and apply data to your decision making.
• Execution: You’re scrappy, solution-oriented, and able to help the team push through obstacles and blockers to deliver value for our customers.
• Communication: You’re regarded as an effective communicator, both written and verbal.
• Customer empathy: You have experience shaping product direction and execution based on customer needs.

Our cash compensation amount for this role is $181,000 to $223,000 in Denver & most major metro locations, and $212,000 to $262,000 for San Francisco, New York, & Seattle. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

About the Role:

We are seeking a Senior Product Manager to work with our API Infrastructure team. In this role, you will play a pivotal role in shaping the future of our API platform, driving the strategy and execution of our technical infrastructure, documentation, and partner-developer tooling that powers integrations with Gusto. You will collaborate closely with cross-functional teams, including engineering, design, and business development, to deliver high-quality APIs that enable seamless interactions and drive business growth.

About the Team:

Gusto Embedded Payroll is our newest business unit, driving the next arc of innovation and growth for Gusto. Our mission is to enable any third party SMB platform to build, sell, and serve payroll, however, they wish. Our API offering allows other companies to offer payroll services to their customers inside their app or service. By creating a more seamless payroll experience for SMBs, we will bring Gusto’s platform to hundreds of thousands more businesses than those we serve directly. Learn more about our partnerships with Chase and Freshbooks, and what we have learned since we started.

Here’s what you’ll do day-to-day:

• Drive product development of critical projects from concept to launch, ensuring timely delivery of high-quality products that improve the products of our Embedded partners
• Work with developer teams at our partners to develop a deep understanding of their needs and how to enable them to bring payroll to their customers as quickly as possible
• Partner with Engineering, Design, Data Science, CX, Solution Architects, and other counterparts across Gusto to solve complex cross functional problems
• Identify emerging technologies and industry trends, especially related to developer products (APIs, SDKs, etc.) to push our product experience to the next level

Here’s what we're looking for:

• 5+ years experience in product management with a focus on API platforms, infrastructure, or developer tools
• Strong technical background, with a deep understanding of API design principles, RESTful architecture, and web services development
• Excellent communication and stakeholder management skills
• Proven track record of successfully delivering complex technical products, from concept to launch, in a fast-paced, agile environment
• Analytical mindset and proficiency in data-driven decision-making, with experience using metrics and analytics tools to drive product insights and improvements

Our cash compensation amount for this role is targeted at $126,000 to $156,000 in Denver & most major metro locations, and $163,000 to $201,000 for San Francisco, New York, & Seattle. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

About the Role:

Gusto is looking for an experienced design leader to join our Design Systems team. We’re looking for someone who’s equally interested in building a thriving team and thoughtfully designed products for our customers.

This role will lead the design for Workbench, our design system. Workbench is the integral backbone to our product design practice and this leader will play a key role in leveling up the quality of our craft.

This is a player-coach role where your responsibilities will include both people management and product design. You’ll be involved in the entire product development process from setting the long term vision to initial strategic planning; all the way to launching and iterating on components that solve for real customer experiences.

Here’s what you’ll do day-to-day:

• Contribute to high-level strategic decisions around product design and development
• Establish and articulate design systems standards, usage guidelines and best practices to ensure a consistent and high quality user experience
• Provide design feedback to internal stakeholders that advocates for users and pushes the quality bar
• Ship with speed and consistency; you’ll need to have the ability to work on immediate needs while setting the future vision
• Coach, manage, and develop your team of designers
• Partner with PM and Engineering Leads to create a holistic system that works well for both our customers and our internal teams and establish approaches to measure the effectiveness of the system
• Collaborate with senior design leadership to set the overall design direction of the product and ensure the design systems aligns with the overall vision and direction of the product
• Inspire and educate the greater product design organization at Gusto to continue raising the bar on our experiences

Here’s what we're looking for:

• 8+ years' experience with at least 3 years focused on design systems
• Interest in and ability to work in a combination role: people management and contributing as an IC designer
• Strong, inclusive design background (accessibility in particular is important to us), with a track record of shipping high quality products and the systems that power them
• Someone with the technical proficiency to understand how to build and scale systems — we’re not looking for an engineer, but we do need someone who can understand technical concepts that are critical to shaping strategy and approach
• Ability to be pragmatic and solutions-oriented to ship iterative improvements to the system while balancing long term system integrity
• Strategic thinker who has experience working at different altitudes, across the entire customer journey
• Excellent communication and storytelling skills with the ability to rationalize the “why” behind design decisions
• Expertise collaborating with – and speaking the language of – product design, accessibility, engineering, brand design, and product management within the context of a design system

Bonus

• Experience leading a visual design refresh and setting up scalable foundational approaches 
• Experience building a native mobile design system alongside a web design system
• Experience designing products for small business owners and their unique needs

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). Our cash compensation amount for this role is targeted at $174,000 - $235,000/ year in Denver & most remote locations, and $204,000 - $254,000/ year for New York, Seattle and San Francisco. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

About the team:

At Gusto, we're dedicated to simplifying the complex world of business operations. As a powerful People Platform, we offer a comprehensive suite of essential products including payroll, benefits, time tracking and more, all designed to streamline processes and empower businesses to thrive. Our commitment to world-class customer experience sets us apart. 

About theopportunity:

We’re looking for an IC content design leader to join our core application teams as the most senior content design practitioner at Gusto. You’ll partner with product teams on our highest priority features, and regularly ship customer-facing products. You’ll drive customer-facing UI copy, content hierarchies, user flows, and information architecture across the Gusto platform.

You’ll be the content design partner for Gusto’s core offerings including payroll, benefits, and HR products. You’ll work with senior design leadership to identify and prioritize the highest impact opportunities for content design expertise. You’ll collaborate with cross-functional feature teams to make sure our products are easy to understand and use. You’ll be a key leader in Gusto’s content design discipline, driving content standards and resources that empower others to build their content skills. Depending on your career goals, there’s an opportunity to shape the future of the content design practice and engagement model at Gusto.

Here’s what you’ll do day-to-day:

• Proactively gather context on product roadmaps across your scope, and prioritize the initiatives where you’ll have the most impact.
• Ship customer-facing UI content, content hierarchies, user flows, and information architectures. You’ll do this independently in some cases, but mostly by pairing with cross-functional partners across product design, product management, and engineering.
• Collaborate with design leaders to set UX direction at the feature and product level.
• Work with growth teams to make sure Gusto’s voice and key messages are cohesive across marketing and in-app touchpoints.
• Support cross-functional teams in refining their own UI content and learning basic content design skills.
• Define and document platform-wide content standards and naming conventions.
• Champion the content design practice across Gusto.

Here’s what we're looking for:

• Breadth of impact:You should have demonstrated experience prioritizing your focus across a number of opportunities, and be able to articulate how you made prioritization and tradeoff decisions.
• Builder mindset: The person in this role will ship customer-facing products, not just documentation and frameworks. You should have examples of features you played a key role in designing and shipping. Ideally you can demonstrate how you iterated on the content quality of these features over time.
• High quality bar: This role will be a tireless advocate for our customers’ experience with Gusto. You should be able to demonstrate how you’ve championed content quality across an organization, and improved teams’ content skills and ways of working.
• Comprehensive content toolkit: The person in this role will do more than UI writing. You should have a well-rounded content design practice, ideally including aspects of information architecture, UX design (especially information hierarchies and user flows), and evaluative research. You should be able to demonstrate how you’ve had structural and strategic impact on your past projects.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $174,000/yr to $235,000/yr in Denver & most remote locations, and $204,000/yr to $254,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

About the role:

The Security Partner Manager role works with product and engineering leads to design products and features with the safety and privacy of our customers in mind. This role will be focused on building long-term relationships between the Security team and internal stakeholders across the company, providing guidance on security risks and mitigation, and leading our team of security partners. More about Security Partners on the Gusto blog.

The Product Security group helps Gusto move faster, securely. We’re a team of engineers who work to enable other teams to build products as quickly as possible while continuing to protect our customers. We support developers in shipping secure code by building security tools and services, providing security training and expertise, and advocating for best practices in authentication, authorization, and safe data handling across the company.

Here’s what you’ll do day-to-day:

• Empower and grow a great team of security partners.
• Work alongside product, engineering, infrastructure, legal, and privacy teams to design safe features to protect our customers.
• Design processes for security reviews, threat modeling, and partnering with product engineering teams.
• Provide detailed security advice and risk assessments.
• Develop guidelines and recommendations for secure coding practices.
• Lead and manage secure code training.
• Coordinate bug bounty and external security testing engagements, as well as drive remediation of findings.
• Implement and deploy application security tools.
• Develop long-term relationships with product development and engineering teams.

Here’s what we're looking for:

• 6+ years of experience in information security, especially application / product security / security partnerships / privacy.
• 2+ years of experience leading a team.
• Ability to work with engineers to balance security risks, customer privacy, and business requirements.
• Experience building software. Gusto primarily uses Ruby on Rails and React.

Our cash compensation amount for this role is targeted at $214,000/yr to $240,000/yr in Denver & most remote locations. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

About the Role:

We are looking for a creative entrepreneurial Principal Product Manager to define product vision, strategy, and roadmap for Gusto Wallet’s suite of financial & wellness benefits geared towards employees of small businesses (aka Members). This role requires a unique combination of high-level strategic thinking, customer obsession, growth mindset and focused execution.

Here’s what you’ll do day-to-day:

• Partner with engineering, design, data science and other cross-functional partners across the Gusto ecosystem to build end-to-end delightful experiences for Members
• Identify emerging technology and industry trends, build business cases, and define vision, strategy, and product roadmap for Members
• Encourage a culture of experimentation, learning, and a growth mindset, never settling for the status quo and constantly innovating
• Work through user, customer segment and competitive research to identify Members needs and product experiences for web and mobile
• Define, understand, and improve key product and business metrics. Strong excitement about the business impact of your work, and can ruthlessly prioritize across the roadmap to deliver big outcomes
• Drive the product development process from concept to launch, ensuring timely delivery of high-quality products that delight customers and result in significant and measurable business impact

Here’s what we're looking for:

• 8+ years of hands-on product management experience
• High attention to detail, strong bias for action and highly organized
• Track record of delivering consumer and/or platform solutions in regulated environments like HR, finance, or healthcare (ideal candidate has fintech experience)
• Strong working knowledge of feature sets employees and contractors expect from a Payroll or personal financial services provider
• Applied knowledge of unit economics and monetization drivers in payroll and fintech spaces
• Demonstrated use of data and experiments to make decisions that improve product funnels, and ultimately customer experiences and business metrics
• Experience launching a net new product within an established company, and managing that delicate balance between running fast to get to market, and bringing others along for the journey to ensure scalability
• Experience building and scaling partner integrations is a plus
• Experience driving growth of product from launch phase to scaled adoption including
• Strong product discovery and research skills
• Ability to set a strategy and translate to a roadmap with end-to-end execution
• Proven track record of building products customers love and taking them from launch to scale
• Strong written and verbal communication skills including ability to
• Paint a compelling vision to inspire your teams and senior leaders by articulating and building business models and supporting roadmap
• Articulate customer pain points
• An owner’s mindset - entrepreneurial, driven, passionate about our mission, and have deep empathy for our customers

Our cash compensation amount for this role is targeted at $144,000 to $178,000 in Denver & most major metro locations, and $186,000 to $230,000 for San Francisco, New York, & Seattle. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Gusto processes billions of dollars in payroll every month for small businesses and their employees. Our clients trust us with a huge amount of personally identifiable information (PII) and protected health information (PHI), including SSNs, EINs, salaries, home addresses, and more. Our business is largely built on trust, as a result protecting our clients’ information is our top priority.

In this role, you will be responsible for overseeing our security operations team, ensuring the implementation and maintenance of robust security measures, and responding effectively to security incidents. You will play a critical role in shaping our security strategy, optimizing security processes, and maintaining a high level of preparedness against cyber threats.

Here’s what you’ll do day-to-day:

• Lead and mentor a team of security engineers, analysts, and incident responders responsible for 24x7 monitoring of Gusto systems.
• Work across organizations to affect positive security change as an collaborator, contributor, and communicator.
• Develop and implement cloud and corporate security strategies and initiatives aligned with organizational goals. Set goals and success metrics for the team.
• Continuously improve security operations processes and procedures.
• Oversee the monitoring of security systems, logs, and alerts to detect and respond to threats.
• Evaluate and select new security tools, technologies, and vendors when necessary.
• Manage internal security helpdesk that promptly assists employees with security questions and concerns.

Here’s what we’re looking for:

• 5+ years in security operations and security engineering experience and 2+ years experience leading teams.
• Experience managing teams responsible for detection and response, security operations, and incident management.
• Experience with incident response, either in-house or through an outsourced service provider. Involved in large scale incident response processes as an incident manager or other significant contributor.
• Ability to partner closely with cross-functional internal and external stakeholders to manage projects and incidents to create positive change for the organization.
• Demonstrated knowledge of AWS and other cloud technologies.
• Strong understanding of security principles, best practices, frameworks, and technologies.

Our cash compensation amount for this role is targeted at $214,000/yr to $262,000/yr in Denver & most remote locations, and $251,000/yr to $307,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Do you want to help guide financial planning, business operations, and strategic decision making at a Forbes Cloud 100 company? Come join the Finance, BizOps & Strategy (FBOS) team at Gusto.

The FBOS team provides financial, operational, and strategic support at the corporate, departmental, and product level. The team’s mission is to define and defend the business modelwhile accelerating Gusto’s growth.

As part of the Emerging Finance team, you’ll take the role of a “player/coach”, empowering a small but growing team supporting an evolving portfolio of Gusto’s nascent businesses. Partner closely with Corporate Development to formulate, evaluate, and steer new investment opportunities. A core philosophy in FBOS is that we are not here to merely forecast -- that is, to try to predict an indeterminate future -- we are here to help make it happen. We roll up our sleeves as partners and pitch in with operators as needed.

Here’s what you’ll do day-to-day:

• Empower.Provide leadership among members of the Emerging Finance team. Develop talent through coaching and mentoring. Embody a service mindset by helping your team establish priorities, manage uncertainty, and set and achieve stable goals.
• Player / Coach.Drive best-in-class Financial Planning & Forecasting practices directly and indirectly through your team. Manage operational revenue and expense models and support strategic planning, forecasting, and resource allocation including headcount planning and management.
• Business Operations.Support development of technical solutions to business problems; validate and communicate technical and data requirements to business partners, test solutions, and ensure they meet specifications.
• Management Reporting.Support key corporate reporting requirements to Board of Directors and Executive Team, e.g. app-level OKR tracking, performance to plan, budget vs. actual variance analysis and other analysis in Tableau and similar BI tools.
• Strategic Partner. Partner with Corporate Development to evaluate and incubate new businesses and models. Help leadership make financially sound and strategically aligned decisions. Steer financial ownership of new emerging businesses among your team and others’ through collaboration with fellow FBOS leaders.

Here’s what we're looking for:

• Experience
• 8+ years of relevant work experience in Corporate Finance / Finance & Strategy, BizOps with Operational SaaS experience.
• Financial Operations experience at a startup is preferred.
• Direct people management experience is preferred; demonstrating relevant indirect people management experience is acceptable.
• Technical skills
• Excel/Sheets pro with the superpower to develop insightful financial models and quantitative analysis, paired with strong critical thinking and financial storytelling skills.
• Experience driving financial business processes in enterprise tools like Asana and Pigment.
• Comfortable with data and analysis in Tableau or similar BI tools.
• Discipline & Attitude
• Leader who embodies a service-mindset
• Attention to detail with a natural feel for numbers and data; able to balance between accuracy and precision in a fast-paced, results-oriented environment.
• Demonstrated time management skills and comfort juggling multiple projects/tasks with multiple stakeholders amid deadlines on time sensitive projects.
• Proactive business partner willing to roll up sleeves and troubleshoot issues that arise.
• Business builder and systems thinker.
• Location
• San Francisco, New York, Denver, Seattle

Our cash compensation amount for this role is between $162,000 - $200,00/yearinDenver, between $191,000 - $237,000/year for New York/San Francisco, and between $176,000 - $218,000/year for Seattle. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

About the Role:

We’re hiring seasoned engineers to join our teams that work on core platform capabilities, improving our existing systems for extensibility and scalability, and building the future of Gusto's Payroll system. As a Gusto Software Engineer at this level, you’ll be guiding projects end-to-end by influencing initial feature specs, understanding how to take existing systems closer to desired end states, executing on projects, and maintaining code that powers core experiences. If you’re interested in building elegant software with far-reaching effects in our modern economy, join us!

About the Team:

Payroll is the beating heart of Gusto’s business. Payroll Services teams are responsible for the product, ops, and service components Gusto uses to onboard customers, process payrolls, calculate taxes & deductions, pay and file with tax agencies, and maintain compliance on behalf of the customers. The domain is highly complex and offers the opportunity to engage in system design that simplifies this for customers, both internal and external.

Here’s what you’ll do day-to-day:

• Design, build, and test the foundation that supports compliant payroll for millions of people
• Help scale one of the largest Ruby/Rails and TypeScript/React applications in the world
• Collaborate on complex and ambiguous problems with partnerships from Engineering, Product Management, Design, Data Science, Compliance, Operations, and other cross-functional teams
• Build the software platform that powers multiple 1st and 3rd party products and serves millions of businesses.
• Mentor and grow fellow engineersworking to create holistic and scalable solutions
• Drive the product development process from concept to launch, delivering delightful products that make payroll, taxes, and compliance simple and easy
• Improve the productivity and happiness of our teams with the services, tools, and APIs you build
• Engage in a highly supportive environment working with others to drive productivity and innovation

Here’s what we're looking for:

• Successful applicants typically have at least 12 years of experience
• Experience influencing/guiding the work of multiple teams on projects 
• Experience architecting, building, and testing large-scale production level code
• An aptitude and interest in bringing clarity and simplicity to complex and ambiguous problems
• Ability to communicate technical complexity and help facilitate informed tradeoffs
• Enthusiasm for a collaborative, test-driven environment
• Able to build maintainable, structured, well-documented code 
• Experience in one of these would be nice, but not required: 
• HR, Payroll, Payments, Fintech, or Tax products
• AI/Machine Learning

Our cash compensation amount for this role is targeted at $193,000/yr to $231,000/yr in Denver & most remote locations, and $228,000/yr to $272,000/yr for San Francisco & New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Product Design at Gusto is made up of over 60 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference. We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful. Read more about Design at Gusto.

About the team

At Gusto, we're dedicated to simplifying the complex world of business operations. As a powerful People Platform, we offer a comprehensive suite of essential products including payroll, benefits, time tracking and more, all designed to streamline processes and empower businesses to thrive. Our commitment to world-class customer experience sets us apart. 

Our Tax Credits team at Gusto is bringing to life an 'emerging market' product for our customers. We aim to help guide them through intricate tax credit regulations, unlock financial opportunities and extend the runway for their businesses. The Tax Credits team has ambitious goals to drastically simplify and demystify the complex world of tax credits in order to drive significant customer value and revenue for our business. 

About the opportunity

As the Product Design Manager for the Tax Credits team, you’ll lead a small team of product designers to craft high quality and intuitive end-to-end experiences for our customers. You’ll leverage your strategic business acumen to partner with senior cross-functional leaders to plan and drive the roadmap and multi-year vision. The work on Tax Credits is high visibility, high impact experiences that balance complex technical and compliance requirements. Your leadership will play a pivotal role in simplifying the intricate journey of discovering and securing tax credits, ensuring it's approachable, user-friendly, and stress-free.

Here’s what you’ll do day-to-day:

• Develop a deep understanding of the different customers we serve, and how their varying needs translate into product requirements
• Work with cross-functional partners in Product Management, Engineering, and Data Science to understand customer problems and identify key opportunities for the customer and our business. You’ll be the design representative on the senior quartet. 
• Empower a small team of product designers, creating the conditions for them to do work they’re proud of and that serves the needs of our customers. 
• Craft the end-to-end journeys and develop frameworks and principles that can be used to help align our teams on the right experiences.
• Collaborate with our Research, Data Science, and Customer Support teams to build a holistic understanding of customer needs, and make sure they’re shared with your teams to inform their thinking, build empathy, and inform prioritization decisions.
• Collaborate with other key teams and stakeholders at Gusto such as Legal, Compliance, Risk Operations, and other various product owners. 
• Ensure that proposed solutions are customer-informed through research, data, and insights from our Customer Support team.
• Balance an iterative approach and urgency to solve customer pain with ensuring that short term improvements ladder up to long-term vision and meet a high bar for the customer experience.
• Hold high standards for the customer experience, including partnering with engineering partners to refine the end customer experience and ensure that what we release is bug free, performant, accessible, and responsive.
• Drive solutions that establish Gusto as a trusted tax expert advisor, empowering our customers to make confident and informed tax credit decisions.
• Identify emerging technologies and industry trends, build business cases, and define product vision and strategy.
• You’ll drive team-wide impact through leadership, coaching, and fostering a culture of growth and collaboration.

Here’s what we're looking for:

• 8+ years’ Product Design experience with at least 2 of those years being in management roles. 
• Ideally you’ve worked on enabling simple, easy to use experiences in complex domains like payroll, benefits, finance or banking, etc. Bonus if you have direct experience working on tax and/or accounting products.
• A track record of upleveling direct reports and raising the bar for design quality within an organization.
• A proven track record of designing great UX for complex workflows and crafting end-to-end experience visions and frameworks, while showcasing an iterative approach toward execution.
• A customer-focused mindset and can speak to the impact of the experience they’ve shipped in tangible terms the business understands.
• Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work.You’ve built great relationships with cross functional collaborators and know how to model this for your team. 
• A proven track record of designing great UX for complex workflows and crafting end-to-end experience visions and frameworks, while showcasing an iterative approach toward execution.
• A customer-focused mindset and can speak to the impact of the experience they’ve shipped in tangible terms the business understands.
• Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work.You’ve built great relationships with cross functional collaborators and know how to model this for your team. 
• Communication and collaboration skills that enable you to explain the impact of your work, tradeoffs you’ve made, lessons learned, and design rationale, and generate alignment and enthusiasm across the company.
• Ability to embrace ambiguous situations as opportunities to add clarity
• A builder who loves being hands on crafting high quality, high impact solutions directly and through pairing with more junior team members.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $139,000/yr to $199,000/yr in Denver & most remote locations, and $179,000/yr to $221,000/yr in Seattle, San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Symmetry Software is part of Gusto. Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process. 

About the Role:

Our quality assurance team is looking for a software development engineer who is passionate about product quality and automated testing.  You will work with an agile development team and be responsible for developing test scripts, integration tests, and functional tests for applications written in Java/Python/Node and front-end frameworks such as React/Angular. We follow Agile and Continuous Integration (CI) principles and would like someone who is self-motivated, passionate about making an impact, and can execute in a fast-paced environment.

Here’s what you’ll do day-to-day:

• Writing integration, functional, and end-to-end tests.
• Working collaboratively with a distributed and tight-knit team.
• Creating reliable, high-performing automated tests that can run tens of thousands of tests multiple times per day.
• Using data and analytics to improve our products and analyze metrics from test, deployment, and performance data to continuously improve the quality of test suites.
• Participating in product engineering meetings, design and code reviews, peer programming, and automated testing.
• Working across QA, Development, UX, and Product Support teams to understand big picture ideas/concepts to ensure complete testing coverage.

Here’s what we're looking for:

• Bachelor degree in Computer Science, Software Development or related field. 
• 3+ years of professional automation testing experience in an Agile environment.
• 3+ years of experience coding in a language such as Java/Python/.Net/Javascript.
• Experience in creating test automation frameworks.
• Experience building automation that tests for depth and scale.
• Experience with Github and build pipelines (Continuous Integration) and consistently finding ways to improve testing run times.
• Proficiency in tracing code to determine application behavior and variable values.
• Proficiency in math, with understanding of complex formulas.
• Thrives in a dynamic Agile environment and streamlining all aspects of our Agile process.
• Experience with current testing frameworks such as REST Assured, TestNG, Selenium and others.
• Experience with Visual Studio Code or Eclipse.
• Bonus if you have experience with Docker.

Required skills & mindsets:

• Strong analytical and problem-solving skills.
• Ability to work independently and within a fast-paced team environment.
• Strong work ethic supported by solid time-management skills.
• Professional and team-oriented contributor.
• Ability to communicate at all levels within the company.
• Ability to respect and handle diversity amongst staff and office environments.
• Fast and enthusiastic learner with a desire to increase knowledge and understanding of the payroll industry and Symmetry Software products and services.
• Ability to get into the nitty gritty of how a product works and verify its functionality.

Our cash compensation amount for this role is targeted at $83,000/yr to $110,000/yr in Scottsdale & most major metro locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

We’re hiring deeply experienced engineers to join our teams that work on our customer-facing products, developing features and iterating across our platform. As a Gusto Software Engineer at this level, you’ll oversee large-scale projects end-to-end by driving technical innovation and ongoing improvements for deployed features. If you’re interested in building elegant software with far-reaching effects in our modern economy, join us!

Here’s what you’ll do day to day:

• Architect, build, and test Gusto’s product suite the spans across Payroll, Benefits, HR, Time, Tax Credits, and more
• Lead other engineers to innovate on some of the hardest technical problems out there in very complex domains and at a large scale
• Drive in scaling one of the largest Ruby/Rails and Javascript/React applications in the world
• Own the cross-functional alignment with Product Management, Design, and Business teams to understand customer pain points, come up with solutions, and then prototype, iterate, and launch daily
• Build a product that our customers genuinely love

Here’s what we’re looking for:

• Successful applicants will typically have at least 12+ years of professional software development experience
• Experience leading the innovation of customer-facing products and technical management of large projects end-to-end
• Drive the quality of writing, testing and debugging code for highly reliable production systems at scale
• Advanced data modeling skills and hands-on building well-structured, easily maintainable, well-documented code
• Passion for creating memorable experiences for customers
• Expertise in complex product development problems -- we use Rails & React
• Appreciation for a collaborative, test-driven environment
• Experience in one of these would be nice, but not required: 
• HR, Payroll, Payments, Fintech, or Tax products
• AI/Machine Learning 
• API development

Our cash compensation amount for this role is targeted at $193,000/yr to $231,000/yr in Denver & most remote locations, and $228,000/yr to $272,000/yr for San Francisco & New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Product Design at Gusto is made up of over 60 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference. We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful. Read more about Design at Gusto.

About the team

The Help Platform team is a horizontal team dedicated to crafting dynamic and personalized customer self-service capabilities within our products by leveraging AI, chat, help documentation, tutorials, and demos. When a customer needs to contact Support, this team is responsible for designing a seamless end-to-end experience, from initial contact to issue resolution. Providing a seamless end-to-end Customer Support experience extends beyond our product. It encompasses the ability to enable cohesive and intuitive experiences for the tools that Support relies on to accurately and effectively serve our customers.

About the opportunity

As the Product Design Manager for the Help Platform team, you’ll lead a small team of two (2) product designers to craft high quality and intuitive platform and service experiences for the range of customers we serve. This role is for someone who wants to lean into their strategic and leadership acumen, but is obsessed with building themselves. You’ll leverage service design expertise to craft cohesive end-to-end service experiences for our customers, and will be responsible for taking a platform approach to crafting highly effective self-serve product and tooling experiences. You’ll work closely with the various product teams who will leverage the experiences you create: our Experience Platform and Design Systems teams, Customer Support, Biztech, and documentation writers. You’ll be accountable for driving the vision for how we leverage cutting-edge technology such as AI, and ultimately, the vision for an optimal customer service experience. 

Here’s what you’ll do day-to-day:

• Craft the end-to-end journeys and develop frameworks, patterns and principles that will be used to help our teams deliver world-class service experiences.
• Empower a small team of product designers, creating the conditions for them to do work they’re proud of and that serves the needs of our customers. 
• Work with cross-functional partners in Product Management, Engineering, Data Science, Design, and Customer Support to understand customer problems and identify key opportunities for the customer and our business. 
• Ensure that proposed solutions are customer-informed through research, data, and insights from our Customer Support team.
• Balance an iterative approach and urgency to solve customer pain with ensuring that short term improvements ladder up to long-term vision and meet a high bar for the customer experience.
• Hold high standards for the customer experience, including partnering with engineering partners to refine the end customer experience and ensure that what we release is bug free, performant, accessible, and responsive.
• Design and advocate for cohesive experiences through the use of Workbench, our Design System, and net-new platform capabilities.
• Speak clearly to tradeoffs and the “Why” behind design decisions in terms non-designers can understand and participate in.
• Collaborate with designers and design leaders on other teams to develop cohesive solutions for shared problems.

Here’s what we're looking for:

• 8+ years' Product Design experience, ideally with two of those in management, and with experience working on complex products with heavy service component in a horizontal capacity.
• Your ability to showcase a service design and platform approach to your work.
• A deep understanding of design systems and how you’ve leveraged and contributed to them.
• Direct experience designing for AI, or a solid understanding of the capabilities.
• A track record of up-leveling direct reports and raising the bar for design quality within an organization.
• A master at customer journey mapping and information architecture.
• A proven track record of designing great UX for complex workflows and crafting end-to-end experience visions and frameworks, while showcasing an iterative approach toward execution.
• Demonstration of a high quality bar, maintaining design quality and accessibility across screen sizes. 
• Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and progress work. You’ve built great relationships with cross functional collaborators and know how to model this for the team. 
• Communication and collaboration skills that enable you to explain the impact of your work, tradeoffs you’ve made, lessons learned, and design rationale, and generate alignment and enthusiasm across the company.
• Ability to embrace ambiguous situations as opportunities to add clarity.
• Passion for Gusto’s mission and the impact we can have on the world.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). Our cash compensation range for this role is $152,000/yr to $232,000/yr in Denver & most remote locations, and $185,000/yr to $251,000/yr in San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

About the team

The HR Apps team helps small business owners grow and manage thriving teams. It’s a newly-formed product area that will grow into two engineering/product/design pods over the coming months. Some of the features this team owns:

• Applicant tracking: help employers post open jobs, manage candidates and interviews, and hire compliantly
• Learning management: deliver guided learning to meet compliance requirements and grow team members’ skills.
• Performance management: gather peer and manager feedback, manage performance reviews, and set development goals.

About the opportunity

We’re looking for a product-oriented IC design leader to join our new HR Apps team. This designer will ship products that help small business owners hire, manage, retain, and celebrate their team members. You’ll be the design representative in this product area’s cross-functional leadership team. You’ll work with your PM, engineering, and data peers to establish strategy, roadmap, and UX vision. You’ll collaborate with another senior design IC on your team to ship project-level work.

Here’s what you’ll do day-to-day:

• Work with your cross-functional partners to define a long-term UX vision for your product area and how it fits into Gusto’s broader vision
• Co-lead the definition of product strategy, roadmap, team OKRs, and project direction
• Build our collective understanding of customers’ HR needs through research and data
• Design and ship both net-new and iterative projects that deliver consistent value to our customers
• Contribute to Gusto’s product design leadership community by sharing your skills and experience
• Champion our design system and platform standards, and help evolve them through your product work
• This role has the potential to grow into a player/coach people management role over time, depending on the goals of the successful candidate

Here’s what we're looking for:

• Breadth of impact: This role will be one of Gusto’s most senior IC design leaders. You should have demonstrated experience leading design direction across multiple teams, and influencing design/product across multiple product areas.
• Product acumen: This role will contribute directly to business and product strategy. You should be comfortable working with executive stakeholders, and be able to demonstrate how you’ve shaped business decisions.
• Builder mindset: The person in this role will ship customer-facing products, not just plans and documents. You should be able to demonstrate how you’ve used design as a tool for communication and persuasion.
• High quality bar: This role will be a tireless advocate for our customers’ experience with Gusto. You should be able to demonstrate how you’ve maintained design quality and accessibility across screen sizes, while shipping iteratively to deliver customer value early and often.

Nice to have:

• Experience with or desire to grow into a people management role over time

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). Our cash compensation range for this role is $174,000/yr to $236,000/yr in Denver & most remote locations, and $204,000/yr to $278,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Product Design at Gusto is made up of over 60 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference. We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful. Read more about Design at Gusto.

About the team

Gusto Embedded Payroll Platform is the newest major business segment within Gusto. Our mission is to enable developers to build and service payroll from their application backed by well over a decade of Gusto’s experience. This team is responsible for building out a combination of robust flexible developer APIs, embeddable UI flows, developer toolkits, and integration experiences that culminates in our Embedded Payroll product. As such we need to address the needs of our partners’ businesses, their development teams, as well as the employers and employees they serve. We believe that if we fulfill our mission, we will be able to see major strides in innovation at the intersection of fintech and labor. We operate as a different business within the larger Gusto organization with our own sales, marketing, support, and engineering, product, data and design team, while working with other teams to evolve the Gusto platform and provide a world-class experience.

About the opportunity

As the Principal Product Designer for Gusto’s Embedded Payroll Platform, you’ll be responsible for driving the strategic experience direction of this business segment, and involved in the entire product development process from research to creating a vision to iterating on an experience for launch. Given that this initiative and team are still relatively new, you’ll have a lot of opportunity for influence to shape the direction of the team and the practice. Gusto is first and foremost customer-driven. We take pride in making informed decisions based on customer research and data while balancing short and long term technical decisions. If you are a strategic customer advocate who enjoys complex problems and improving customer experiences, we’d love to hear from you!

Here’s what you’ll do day-to-day:

• You’ll drive the research strategy for Gusto Embedded Payroll, cultivate deep empathy for our customers and translate both qualitative insights and quantitative data into creative ideas and informed design decisions — while encouraging everyone on the team to deepen their understanding and connection to our customers.
• Strategically balance the needs of this complex ecosystem of customers: Employees, their employers, and developers integrating Gusto Embedded Payroll.
• Design a great developer experience starting from our developer documentation through to powerful admin tools to empower developers who are building great payroll experiences on top of Gusto’s platform. 
• Work with senior leadership in Gusto’s Embedded Payroll team to provide expertise on how to create a flexible system that empowers developers to build approachable, easy-to-use integrated payroll experiences for employers and their employees.
• Partner with PMs, engineers, and Product Marketers, and other people from our cross-functional design team to oversee user experience for products and features from conception to launch.
• Cultivate a creative design process that is built on inclusion and strong cross-functional collaboration.
• Provide and seek feedback from other designers to always push the bar for quality.

Here’s what we're looking for:

• 8+ years’ experience — with a good portion of that time spent working on platform, ecosystem or developer experience teams.
• Experience designing and shipping complex products founded in data and customer insights.
• Ability to form clear hypotheses around design decisions and lay out a path to validate them.
• Industry experience designing at every step of the development process, from brainstorming to post-launch research.
• Generative and evaluative research experience.
• Strong UX craft — you can break down complex experiences and design with consideration for all touch points. 
• Experience balancing long-term design goals with an Agile-based iterative approach. 
• Strong communication skills and enthusiasm for collaborating across the entire company.
• Ability to embrace ambiguous situations as opportunities to create.
• Passion for Gusto’s mission and the impact we can have on the world.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). Our cash compensation range for this role is $152,000/yr to $232,000/yr in Denver & most remote locations, and $185,000/yr to $251,000/yr in San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Gusto is looking for a Principal Product Manager who can build and execute a Platform strategy to build a world class experience for our customers as their company grows and evolves. This role reports into People OS and plays a key role in helping our customers get more value from our product offerings.

In this role, you will develop the strategy and execution (0-1) of building a Platform to better support customers with more complex company structures, align their Jobs to be Done (JTBD) with Gusto's product offerings and deeply collaborate with multiple stakeholders like Engineering, Design, Sales, CX. You will build unifying experiences that support companies with different tax reporting structures, while keeping our product intuitive and delightful. You will also focus on improving the long- term value that a customer gets from Gusto by ensuring that we support their company as it grows and changes. 

Your work to build Platforms at Gusto will span the entire breadth of our product experience to build world class content for our customers and provide timely relevant product recommendations.

Here’s what you’ll do day-to-day:

• Develop a deep understanding of the customer’s lifecycle and build a platform to support companies with complex tax reporting structures 
• Partner with Engineering, Design, Data Science, CX, and other counterparts to solve complex cross functional problems
• Set goals and strategy for your domain then translate it into a roadmap, milestones, and requirements collaboratively to drive alignment and excitement with your cross-functional partners and stakeholders 
• Set, track and improve key product and business metrics 
• Distill insights and data from key stakeholders, industry trends, competitive analysis, business and product metrics, and other sources to guide strategy 
• Drive the product development process from concept to launch, ensuring timely delivery of high-quality products that delight customers and result in significant and measurable business impact 

Here’s what we're looking for:

• 6+ years of product management experience driving platforms and systems including experience with building 0-1 platforms 
• Experience collaborating with multiple stakeholders to build scalable platforms  
• Data and hypothesis driven, business-minded
• Experience driving high growth of product from launch phase to scaled adoption 
• Ability to set a strategy and translate to a roadmap & metrics with end-to-end execution
• Creating and growing diverse and passionate product teams 
• Zest for learning and first principles thinking

Our cash compensation range for this role is $158,000 to $188,000 in Denver & most remote locations, and $192,000 to $228,000 in San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.

Site Reliability Engineer

Gusto’s Infrastructure Engineering team enables our product teams to build impactful products by building secure, resilient, and accessible systems, using tools like AWS, terraform, and Kubernetes.

Here’s what you’ll do day-to-day:

• Design and implement production grade systems that optimize for resiliency while limiting complexity
• Establish standards and build deterministic automation while optimizing for user accessibility and system reliability
• Plan and execute complex and challenging migrations that help Gusto move forward from legacy systems to more efficient, scalable, modern designs.
• Continually improve the on call experience by proposing and implementing long term oriented solutions while optimizing for the sustainability of on call.

Here’s what we're looking for:

• 2+ years experience with a scripting language like bash or python, as well as linux
• Strong work ethic and self starter who finds a way to operate effectively amidst ambiguity
• Systems Thinking approach to complex systems who seeks to identify small changes that can create big impact.
• Resilient problem solver capable of doing whatever it takes to get work done in service of our peers as well as the entire Gusto customer base.
• Effective communicator that can simplify complex topics and communicate persuasive ideas

Potentially Relevant Experience:

• Experience designing elegant but simple systems that optimize for resiliency, but can be easily maintained and operated upon
• Experience with cloud platforms like AWS (preferred), GCP, or Azure and correlated IaaS management tools such Terraform (preferred) or pulumi, as well as orchestration layers like Kubernetes
• Experience leading incident remediation for complex systems

Our cash compensation amount for this role is targeted at $144,000/yr to $231,000/yr in Denver & most remote locations, and $174,000/yr to $272,000/yr for San Francisco & New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

About the role: 

Our Business technology team is part of our internal tools division and supports tools that allow are Sales and Customer Service teams to succeed. 

This role is a hands-on engineering manager, the right candidate will have people management experience as well as hands-on technical coding abilities with Apex code. Please Note: An Apex language coding exercise is part of the interview process. 

Here's what you'll do:

• Partner with business analysts to understand requirements and provide scalable solutions in alignment with business technology strategy and architecture.
• Manage a team of Salesforce developers and ensure successful delivery of projects across multiple pods on time and within budget.
• Provide technical leadership and guidance to the development team
• Collaborate and work with stakeholders across Business, IT, BI and Engineering to drive cross functional projects.
• Design and maintain end-to-end integrations between our Product and Cx/Go-To-Market applications.
• Provide best practice recommendations for Salesforce, Service and/or GTM projects.
• Keep up to date on industry trends and recommend solutions beyond Salesforce to meet business needs.
• Develop and build solutions on force.com platform using OOB features, Flows, Apex, LWC, Web Services and API's.
• Improve quality and completeness of technical documentation.
• Be a key stakeholder for the change management and development process.

Here's what we're looking for:

• Deep knowledge and experience of Sales processes and Salesforce's suite of products across all SDLC phases.
• Strong proficiency with Force.com Platform skills like Apex, Lightning (LWC, Aura), Visualforce, SOQL, Unit Testing etc.
• Thorough understanding of SaaS data models, design considerations and connected web services.
• Experience with Salesforce Service Cloud and/or Sales Cloud. 
• Good understanding of Salesforce DX, source-driven development using Git/Github or similar version control system, Continuous Integration and Continuous Delivery as part of DevOps process.
• 8+ years of experience leveraging Salesforce platform features and building custom solutions on Salesforce and other CX or Go-To-Market applications
• 4+ years of mentoring and training junior developers and administrators.
• 3+ years of experience integrating business applications using platforms like Mulesoft, Snaplogic, Workato etc and APIs.
• 2+ years of experience in team management and project delivery
• Salesforce Service/Sales Cloud Consultant, Platform App Builder, Platform Developer (I and II) and Salesforce Domain Architect certifications preferred.
• BA/BS degree in Computer Science/Math or equivalent practical experience.
• Passionate about helping small business owners and converting pain points into solutions.

Learn more about the team:

• Our Engineering Culture and Values
• How We Built a Service-Driven Team
• Our Diversity Goals and Efforts

Our cash compensation amount for this role is targeted at $170,000-$202,000 in Denver, $185,000-$219,000 in most remote locations, and $206,000-$244,000 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

About the Team:

Gusto is at an meaningful inflection point in our scale. We are solving ever increasing and more complex jobs for our customers and we care deeply about doing it in a way that feels integrated and cohesive to customers. Great UX is one of our differentiators while also enabling teams to move quickly to design, ship and release features our customers need. To enable this, we’re making a meaningful investment in building a people platform with the right HR Apps such as Performance Management, Learning and Management System, Applicant Tracking system, so SMBs have the right tools to hire and retain great talent.

About the Role:

The Principal Product Manager, HR Apps will play a critical leadership role in the strategy and execution of this vision, playing a cross-organizational leadership role to inspire teams across Gusto to build on top of our platform.

Here’s what you’ll do day-to-day:

• Share impact they’ve had to their peers and cross-functional stakeholders in specific, tangible, and non-jargony terms
• Focus on client facing products though strong product-minded leaders in other crafts who fit the profile are also welcomed to apply
• Excellent technical acumen with the ability to understand technical diagrams and discuss tradeoffs in approach with senior engineers
• Strong opinions and high standards around the user experience — is particularly adept at thinking about systems, cohesiveness, and how to approach governance 
• Has managed very senior people before and knows how to align them, when to give space, and when and how to coach and motivate
• Undaunted by organizational complexity and relishes in change management and unsticking sticky situations
• Energized by customer empathy and understanding, while being able to speak to how customer impact is driving the business forward
• Thinks of themselves as a cross functional business leader first — is not tied to a particular craft swim lane
• Able to move from high altitude brainstorming and architecture down into problem solving and unblocking teams in the weeds when it’s required
• Executive presence and strong storytelling skills — can craft a simple vision for a complex system, inspire people to rally around it, and drive iterative but meaningful results

Here’s what we're looking for:

• 8+ years of product management experience working on high growth digital experiences, with at least 4 of those years focused on customer facing products
• Demonstrated experience scaling platform products end-to-end. 0-1experience is a bonus
• Ideal candidates will have seen products through a period of growth, transition or change and will have proven methodologies and tangible examples for how they’ve driven adoption

Our cash compensation range for this role is $186,000 to $222,000 in Denver & most remote locations, and $219,000 to $261,000 in San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.