This position has a fixed-term contract for 6 months, with the potential to become permanent.

A bit about us

Sendle builds shipping that is good for the world. We help small businesses thrive by making parcel delivery simple, reliable and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in Australia, Canada, and the United States, where we harness major courier networks to create a delivery service that levels the playing field for small businesses.

We envision a world where small businesses can compete on a level playing field with the big guys. Sendle is a fast-growing business with bold ambitions and big dreams. 

In the last few years, we’ve made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single country operation in Australia to successful launch and operation in the US and Canada.  We’ve also launched major partnerships with Vestiaire Collective, eBay, Shopify and, Etsy too! 

But most importantly, we’re a bunch of good people doing good work. Wanna join us?

What you’ll do

• Working with the lead product designer, you’ll collaborate with others to shape and edit the UX and product language for all Sendle messaging experiences, using the established style guide for UX writing
• Write product copy in line with the overall design and product objectives, as well as Sendle’s overarching product strategy and digital design vision
• Get to know Sendle customers via surveys, interviews, and reports, and champion the voice of Sendle customers in everything we build
• Engage with and understand the Sendle product so you can explain how it works to customers
• Based on contextual briefs and your understanding of the Sendle product, use your writing skills and user experience principles to anticipate user problems, then craft UI and support content that helps Sendle customers successfully use the product
• Interpret customer and business data and use it to influence product copy and overarching communication decisions
• Share your expertise for everything UX writing and content strategy by communicating your rationale to stakeholders and backing it up with data from testing and iterating
• Partner with product designers, product managers, engineers and marketers on communication that serves a global audience and helps customers and Sendle achieve their goals
• Work with a cross-functional team to optimise Sendle’s existing onboarding and product email and dashboard flows, including any design changes, user alerts, help text and error messages
• Using established workflow processes, write and review product-related support material like tracking updates, transactional emails, support macros, help centre content and marketing collateral
• Provide guidance and writing assistance to other teams to help communicate changes to the product or service, which occasionally will include API documentation, pitch decks and website pages

What you’ll need

Working remotely, you’re a high-level writer tasked with leading the UX writing function at Sendle. Your writing is naturally warm, clear and friendly – and you’re excited about helping our customers send parcels across the world. 

Meticulous about all the writer things like punctuation and grammar, you’re a cross-functional word person who is just as comfortable writing for user interfaces and emails as you are writing for marketing sites and blog posts. No matter where it appears, you have a knack for adapting your style to suit different audiences, mediums and situations – and for creating human conversations with our customers.

• You have a degree in communication or related discipline (journalism, marketing, public relations). 
• You have applied experience in UX writing / content design.
• You’ve got a strong background in digital copywriting.
• You have a portfolio of work writing for digital products and across different platforms.
• You can pick up an established voice and tone and run with it in your writing, using discretion for the audience, medium and situation.
• You’re curious about humans, and can interpret research and data to solve problems with words.
• You can identify success metrics and then work backwards to ensure you and the team are meeting them.
• You have a knack for translating complex logistical terms into language that’s easy (and fun!) to read.
• You get a kick out of collaborating with others (even if you’re remote) to get the best outcomes for Sendle customers.
• You don’t mind juggling multiple projects, managing expectations and working within deadlines.
• You’re a bit of a stickler for spelling and grammar.
• You are comfortable with ambiguity and iterating to a solution when there is no clear path or answer.
• You are comfortable to raise your hand for help and seek other opinions when you get stuck.

What we’re offering

• A chance to do the best work of your career with a collaborative/creative/supportive team
• You are able to create your own work environment, connecting to a remote team from anywhere in Australia.

What matters to us

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team.

• Humble - We put others first. We embrace and seek feedback from others.
• Honest - We speak gently but frankly. We take ownership of our mistakes and speak the truth.
• Happy - We enjoy the journey. We are optimistic and find opportunities in all things.
• Hungry -We aspire to make a difference. We aim high, step out of our comfort zones and tackle the hard problems.
• High-Performing - We relentlessly deliver.We know the goal and work fearlessly towards it.

Legally, we need you to know this: 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

If you require accommodations due to a disability to participate in the application or interview process, please get in touch with our team at careers@sendle.com to discuss your needs.

But it’s important to us you know this:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

If you want to be a part of something remarkable then we’re excited to hear from you.

Interested in knowing more? Check us out on our Careers Page, Being Carbon Neutral and LinkedIn.

#LI-Remote

A bit about us

Sendle builds shipping that is good for the world. We help small businesses thrive by making parcel delivery simple, reliable and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in Australia, Canada, and the United States, where we harness major courier networks to create a delivery service that levels the playing field for small businesses.

We envision a world where small businesses can compete on a level playing field with the big guys. Sendle is a fast-growing business with bold ambitions and big dreams. 

In the last few years, we’ve made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single country operation in Australia to successful launch and operation in the US and Canada.  We’ve also launched major partnerships with Vestiaire Collective, eBay, Shopify and, Etsy too! 

But most importantly, we’re a bunch of good people doing good work. Wanna join us?

A bit about the role

We’re looking for an outstanding People person to hit the ground running on HR business partnership, compliance, and payroll management for our global team.

As we continue to grow as a global team, your purpose is to improve and ensure organizational compliance with global HR regulations, manage global payroll operations and reporting, support People Business Partnering initiatives, and assist in Employee Relations and Employee Experience efforts.

As a key People & Culture team member, you’ll contribute to operational activities, programs, and projects that make Sendle a place where people can do their best work.

What you’ll do

• Ensuring compliance with employment laws and regulations 
• Mitigating legal risks by staying updated on compliance standards
• Acting as a subject matter expert and trusted advisor to managers on People and compliance-related inquiries
• Fostering positive employee relations and resolving conflicts effectively
• Contributing to talent management initiatives to attract and retain top talent
• Ensuring accurate payroll and compliance with legal and regulatory requirements
• Maintaining confidentiality of payroll information and protecting employee privacy
• Addressing payroll discrepancies and implementing corrective actions as needed

What you'll need

You are an expert in global HR compliance and payroll operations with exceptional analytical skills. You are adept at navigating complex systems and encouraging the support of your stakeholders to tackle compliance challenges together.

In addition, you are someone who:

• Has a strong background in HR compliance regulations and global payroll management, particularly in complying with Australian legislation
• Navigates complex HRIS systems and payroll software
• Communicates compliance policies and payroll procedures effectively
• Focuses on accuracy in payroll processing and compliance documentation
• Identifies the root causes of compliance issues and implements corrective actions
• Stays organized and meets compliance deadlines independently
• Collaborates with cross-functional teams and stakeholders to streamline organizational compliance efficiency
• Provides guidance and support to junior team members or leaders in navigating People/compliance issues
• Seeks legal guidance when interpreting complex regulations, and has a professional network or access to forums to seek advice on compliance challenges
• Leverages technical support for troubleshooting or implementing systems

You must also have:

• 10 years of progressive experience in HR/People & Culture teams, preferably with global exposure to business partnering, payroll, and compliance activities

What we offer

• 15 days of paid holidays
• 15 days of sick leave
• Birthday day leave
• Night Differential pay as applicable
• HMO on Day 1 + 1 free dependent
• Internet allowance
• Coffee allowance
• Wellness Allowance
• Remote work allowance
• Fun Budget to celebrate events
• Working with an awesome team :)

What matters to us 

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team. 

• Humble-We put others first.We embrace and seek feedback from others. 
• Honest-We speak gently but frankly.We take ownership of our mistakes and speak the truth. 
• Happy-We enjoy the journey.We are optimistic and find opportunities in all things. 
• Hungry-We aspire to make a difference.We aim high, step out of our comfort zones and tackle the hard problems. 
• High-Performing-We relentlessly deliver.We know the goal and work fearlessly towards it. 

Also, we would like you to know:

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require accommodations due to a disability to participate in the application or interview process, please get in touch with our team at careers@sendle.com to discuss your needs.

But it’s important to us that you know:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

If you want to be a part of something remarkable then we’re excited to hear from you.

Interested in knowing more? Check us out on our Careers Page, Being Carbon Neutral and LinkedIn.

#LI-Remote

We're looking for our next Senior Product Designer to help us build Sendle products that truly make a difference in our customers' lives. Is that you? Then you're invited to join our Product Design team at Sendle - one that celebrates collaboration, problem-solving, trust, and learning.

A bit about us 

We help small businesses thrive by making parcel delivery simple, reliable, and affordable. We’re a B Corp and the first 100% carbon-neutral delivery service in Australia, United States, and Canada. In short: we harness major courier networks to create a delivery service that levels the playing field for small businesses. 

Sendle is a fast-growing business with bold ambitions and big dreams. We envision a world where small businesses can compete on a level playing field.  We’ve made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single-country operation in Australia to a successful launch and operation in the US.  We're also proud to have major partnerships with eBay and Shopify, too! Our work has a real impact on many small businesses: our platform and systems are helping real-world businesses deliver real parcels to their customers.

About the team 

We're a friendly and curious bunch who like to have a laugh while getting the job done. We are supportive of each other and value collaboration and feedback. Even though we are embedded in cross-functional teams, we find the time to come together to align, discuss our work, and connect as people. We design in Figma and collaborate online using tools like Miro and Notion. The team is also 100% remote, currently spread out from Brisbane to Hobart.

How you’ll spend your time 

• Working closely with the Product Manager and Lead Engineer to scope, shape, design, and deliver elegant product experiences for our customers. 
• Solving critical customer pain points and helping to meet business goals.
• Understanding our customers and how they use our product by validating your solutions and measuring impact.
• Demonstrate product vision to help shape, and improve the customer journey through our product. Influence the user experience design, solution, and implementation to build customer trust in our service.
• Driving the design process from start to finish. From research through to design assets, implementation quality, and release strategy.  
• While becoming a subject matter expert in your team's area of focus, you will also be collaborating with the rest of the Design Team to improve the overall look and feel, design consistency, standards, and patterns of Sendle.

Let’s talk about you 

We’re looking for someone who: 

• Has a portfolio that demonstrates experience in product thinking and shows a high bar for designing clean, elegant, and usable designs
• Is genuinely excited about solving real customer problems and can empathise with the user
• Is pragmatic in their approach to crafting solutions, always aiming to find the sweet spot between what’s perfect and what’s good enough
• Has a strong understanding of system design
• Has experience iterating on a product through multiple releases and feedback
• Can clearly outline the objectives of a project, measurements of success, impact and learnings
• Values collaboration and feedback as much as we do, is humble enough to listen, yet confident enough to ask questions and participate in the debate of ideas

What we’re offering 

• 15 days of paid holidays
• 15 days of sick leave
• Birthday leave
• Night Differential pay as applicable
• HMO on Day 1 + 1 free dependent
• Internet allowance
• Coffee allowance
• Wellness Allowance
• Remote work allowance
• Fun Budget to celebrate events
• Working with an awesome team :)

What matters to us 

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team. 

Humble-We put others first.We embrace and seek feedback from others. 

Honest-We speak gently but frankly.We take ownership of our mistakes and speak the truth. 

Happy-We enjoy the journey.We are optimistic and find opportunities in all things. 

Hungry-We aspire to make a difference.We aim high, step out of our comfort zones and tackle the hard problems. 

High-Performing-We relentlessly deliver.We know the goal and work fearlessly towards it.

Legally, we need you to know this

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

But it’s important to us that you know this

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it. If you want to be a part of something remarkable then we’re excited to hear from you.

Interested in knowing more? Check us out on ourCareers Page,Being Carbon NeutralandLinkedIn

#LI-Remote

Sendle helps small businesses thrive by making parcel delivery simple, reliable and affordable. We’re a B Corp and the first 100% carbon-neutral delivery service in the U.S., Australia, and now Canada! We tap into big business shipping networks to create a simple, user-friendly service that levels the playing field for small businesses. 

We are a fast-growing business with bold ambitions, a team full of passion, and a mission to build shipping that’s good for the world. Our work has an impact; by powering eCommerce logistics, our software is helping real-world businesses deliver real parcels to their customers.

A day in the life of our Data Reporting Analyst

Our Data Reporting Analyst's goal is to enable the business to leverage data to drive decisions by providing key reporting, data pulls, and ad-hoc analysis.

This will include various stand-alone tasks as needs arise, as well as some regular responsibilities, including:

• Design, develop and streamline stakeholder reporting and dashboards
• Update existing dashboards with new functionality, and build new dashboards to enable self-service for teams and stakeholders throughout the business
• Working with Data Engineering as necessary to add new data into Tableau
• Provide ad hoc analytics support for stakeholders throughout the company

You have

• Proficient experience in SQL and Microsoft Excel
• Experience with Tableau or a similar dashboard tool
• Analytical and problem solving skills
• Ability to work overlapping hours with US Pacific Standard Time

You might also have

• Ability to quickly gain an understanding of data structures in order to pull information needed for analysis/reporting
• Experience with statistical analysis tools (R/Python)
• Shipping/Logistics and eCommerce experience

We have

• 15 days of paid holidays
• 15 days of sick leave
• Birthday day leave
• Night Differential pay as applicable
• HMO on Day 1 + 1 free dependent
• Internet allowance
• Coffee allowance
• Wellness Allowance
• Remote work allowance
• Fun Budget to celebrate events
• Working with an awesome team :)

What matters to us 

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team. 

• Humble- We put others first.We embrace and seek feedback from others. 
• Honest- We speak gently but frankly.We take ownership of our mistakes and speak the truth. 
• Happy- We enjoy the journey.We are optimistic and find opportunities in all things. 
• Hungry- We aspire to make a difference.We aim high, step out of our comfort zones and tackle the hard problems. 
• High-Performing- We relentlessly deliver.We know the goal and work fearlessly towards it. 

Also, we would like you to know

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Sendle helps small businesses thrive by making parcel delivery simple, reliable and affordable. We’re a B Corp and the first 100% carbon-neutral delivery service in the U.S., Australia, and now Canada! We tap into big business shipping networks to create a simple, user-friendly service that levels the playing field for small businesses. 

We are a fast-growing business with bold ambitions, a team full of passion, and a mission to build shipping that’s good for the world. Our work has an impact; by powering eCommerce logistics, our software is helping real-world businesses deliver real parcels to their customers.

A day in the life of our Staff Accountant

Our Staff Accountant’s goal is to support the day-to-day functions of the accounting department. From creating and processing customer invoices to account reconciliations,  this role requires significant collaboration with both accounting and non-accounting internal teams, and with our external customers.

This role is a temporary position with the possibility of going permanent. 

This will include various stand-alone tasks as needs arise, as well as some regular responsibilities, including:

• Creating invoices to Direct Bill customers
• Managing collections, including applying payments to outstanding invoices, following up with customers on late payments and sharing weekly aging reports with internal stakeholders
• Onboarding Direct Bill customers, including answering questions and performing credit checks
• Responding directly to customers on inquiries or requests
• Preparing daily transactional journal entries, month-end journal entries and account reconciliations for AR and other miscellaneous accounts
• Performing various tasks, as needed, in support of our annual audit and applicable governmental reporting requirements in the US, Canada, and Australia
• Provide continuous feedback for process improvements as operations scale

You have

• Expertise handling Accounts Receivable transactional accounting
• Experience with collections activities, including follow up on aged balances directly with customers
• Experience handling direct communication with external customers on a day-to-day basis, including answering / fielding customer questions
• General Accounting knowledge and experience, including GL coding, variance analysis and reconciliation procedures
• Experience with creation of manual adjusting journal entries
• Strong Microsoft Office skills, Excel is a must
• Ability to work at least 4 hours overlapping with US Pacific Standard Time, Monday-Thursday 

You might also have

• Knowledge and understanding of the Netsuite ERP System or similar
• Experience performing credit checks, establishing credit limits, implementing and removing account holds
• Experience handling Accounts Payable transactional accounting

We have

• Internet allowance
• Coffee allowance
• Wellness Allowance
• Fun Budget to celebrate events
• Working with an awesome team :)

What matters to us 

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team. 

• Humble- We put others first.We embrace and seek feedback from others. 
• Honest- We speak gently but frankly.We take ownership of our mistakes and speak the truth. 
• Happy- We enjoy the journey.We are optimistic and find opportunities in all things. 
• Hungry- We aspire to make a difference.We aim high, step out of our comfort zones and tackle the hard problems. 
• High-Performing- We relentlessly deliver.We know the goal and work fearlessly towards it. 

Also, we would like you to know

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Sendle helps small businesses thrive by making parcel delivery simple, reliable and affordable. We’re a B Corp and the first 100% carbon-neutral delivery service in the U.S., Australia, and now Canada! We tap into big business shipping networks to create a simple, user-friendly service that levels the playing field for small businesses. 

We are a fast-growing business with bold ambitions, a team full of passion, and a mission to build shipping that’s good for the world. Our work has an impact; by powering eCommerce logistics, our software is helping real-world businesses deliver real parcels to their customers.

Content Lead

We’re looking for a Manila-based Content Lead to grow Sendle in Australia.

You’ll drive engagement, parcels, and ultimately revenue by delivering the right content at each stage of the customer’s journey as well as the right content at each stage of our marketing and sales funnels. Our ideal Content Lead will be a skilled content creator, obsessed with creating brand-aligned content that breaks through the noise and aligns to our customers’ needs.

With a passion for understanding Sendle’s small business customers and how we measure up to our competitors, you’ll work with Sendle’s Australia Product Marketing and Sales & Partnerships teams to help translate knowledge into compelling positioning and messaging via content. You’ll take a data-driven approach to developing your content strategy, track success against shared goals, report on progress and learnings along the way, and constantly look for creative ways to improve. 

The person in this role will be working closely with Sendle teammates in Australia. The working hours for this position are 7:00am to 4:00pm PH time.

What you’ll do

• Develop a quarterly content plan that aligns with the Australian OKRs.
• Develop compelling content that stimulates new business, helps retain existing clients, and enhances Sendle’s thought-leadership and awareness in the market, to achieve lead targets and revenue goals.
• Create content across website, email, newsletter, blog, white-papers, case studies, videos, sales enablement, reports and other types of content that aligns with Sendle’s company OKRs. 
• Leverage SEO principles when creating content to drive business outcomes. 
• Amplify relevant content organically across Sendle’s social channels to grow engagement and followers.

You have

• B2B Experience
• Experience in developing content strategy/plan
• Long form content experience
• Track record of creating compelling content that attracts and engages target audiences, with a strong understanding of SEO best practices
• Experience curating content for campaigns and feeding of Sales Enablement and marketing automation platforms 
• Desire to tackle challenging and diverse tasks, strong organizational skills, attention to detail, professionalism, resourcefulness, and great judgment
• Comfortable talking with customers and partners
• Excellent written and verbal English language skills 

You might also have

• Experience with Hubspot 
• Marketing analytics capabilities
• Experience with social media strategic planning

You are

• A quick learner - you love learning new things, and quickly figuring out how to do things for the first time
• A natural collaborator- you lead by communicating and collaborating in a professional, approachable and effective manner with a diverse range of stakeholders
• A startupper at heart -you are ok with starting a project or task with incomplete information and resources. You also understand that in startups things move and change quickly, so it’s important to work with resolve while knowing that things could change within a few days 

We have

• 15 days of paid holidays
• 15 days of sick leave
• Birthday day leave
• Night Differential pay as applicable
• HMO on Day 1 + 1 free dependent
• Internet allowance
• Coffee allowance
• Wellness Allowance
• Remote work allowance
• Fun Budget to celebrate events
• Working with an awesome team :)

What matters to us 

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team. 

• Humble- We put others first.We embrace and seek feedback from others. 
• Honest- We speak gently but frankly.We take ownership of our mistakes and speak the truth. 
• Happy- We enjoy the journey.We are optimistic and find opportunities in all things. 
• Hungry- We aspire to make a difference.We aim high, step out of our comfort zones and tackle the hard problems. 
• High-Performing- We relentlessly deliver.We know the goal and work fearlessly towards it. 

Also, we would like you to know

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sendle helps small businesses thrive by making parcel delivery simple, reliable and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in Canada, the United States and Australia, where we harness major courier networks to create a delivery service that levels the playing field for small businesses. 

We have made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single country operation in Australia to a successful launch and operation in the US and Canada.  We also launched major partnerships with eBay, Shopify and Poshmark to better serve our customers. 

The role

We are seeking a dynamic, ambitious and commercially-minded Director, Market Development, Canadato spearhead Sendle Canada's expansion efforts. With a proven background in scaling technology platforms, you thrive on fostering growth and development, with a primary focus on cultivating strategic partnerships and building market awareness. 

As a self-starter, you will be energized by the prospect of driving our go-to-market activities, creating and nurturing robust connections with key partners to propel Sendle Canada to new heights. Collaboration will be at the core of your approach, seamlessly navigating and aligning with diverse cross-functional stakeholders to achieve ambitious objectives and drive the success of our expansion initiatives. 

Reporting to the Managing Director, International, the position is accountable for Canadian market development, and the day-to-day operations of the Canadian business. 

What you’ll do

Our Director, Market Development, Canada will work across: 

• Growth: utilizing your well-honed business development experience and strong business acumen to identify ways to drive growth via partners and different channels. 
• Market Expansion:own the go to market strategy for expansion in Canada, working collaboratively with product, network, marketing and PR to drive results and build awareness 
• Collaboration: this role is highly collaborative and hands on, working closely with network, marketing, and product teams to grow our market presence.   
• Business acumen:  focus on achieving business results, you interpret financial metrics, to guide decision making including setting realistic goals, tracking progress, and making data-driven adjustments to ensure successful market development.
• Strategy:  leverage market, competitor, and customer research to build the market roadmap while taking both internal and external stakeholders along for the journey
• Leadership:  you will be a champion for the Canadian business within in Sendle and the spokesperson for Sendle in the Canadian market for PR

Let’s talk about you

You will have a deep understanding of eCommerce and small business customer insights, by blending data with the practical considerations of SMB needs. You have the ability to pursue a long-term strategic vision while being flexible to respond to changing market conditions, customer preferences, and industry trends. 

The role requires an in-depth blend of marketing, sales, product and people skills and experience. This translates to someone who thrives in a fast paced changing environment, passionate about fostering growth and market development, with a primary focus on cultivating strategic partnerships and building market awareness. 

You self-describe as a builder, and have a natural strength in establishing and maintaining commercial relationships and experience in scaling a technology-based business.You are someone who thrives on curiosity, embraces a hands-on approach, and is passionate about leveraging data to inform decision-making and transform ideas into tangible results. 

Working in a global organisation, you thrive in a cross-functional environment, no task is too big or too small, you are an exceptional communicator and have strong stakeholder management capabilities. 

What matters to us 

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team. 

• Humble- We put others first.We embrace and seek feedback from others. 
• Honest- We speak gently but frankly.We take ownership of our mistakes and speak the truth. 
• Happy- We enjoy the journey.We are optimistic and find opportunities in all things. 
• Hungry- We aspire to make a difference.We aim high, step out of our comfort zones and tackle the hard problems. 
• High-Performing- We relentlessly deliver.We know the goal and work fearlessly towards it. 

We have

• A flexible, digital-first working environment. Candidates based in the Greater Toronto Area will be given preference.
• A remote work allowance to set up your home office
• A generous personal development budget 
• Options through participation in Sendle’s ESOP
• Supplemental health plan, life insurance, AD&D and short-term disability coverage
• 20 days PTO, 10 days sick leave, paid national holidays
• RRSP with match

Also, we would like you to know

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

And it’s important to us you know this

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

If you want to be a part of something remarkable then we’re excited to hear from you.

A bit about us

Sendle helps small businesses thrive by making parcel delivery simple, reliable and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in Canada, the United States and Australia, where we harness major courier networks to create a delivery service that levels the playing field for small businesses. 

We have made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single country operation in Australia to a successful launch and operation in the US and Canada. 

A bit about the role

As a Business Development Manager at Sendle, you play a crucial role in welcoming, converting, and onboarding businesses to our platform. Fast and personal support is important to us - we believe that positive experiences lead to lasting customer satisfaction. We're seeking an individual with the skill and motivation to navigate the full sales cycle in emerging markets: inbound lead conversion, outbound new business acquisition, and securing new parcel volume from Sendle customers.

What you’ll do

• Convert inbound and outbound leads into happy Sendle customers 
• Build and maintain a robust pipeline of new business in Canada and the US
• Develop an excellent understanding of what makes Sendle the right solution for the right customer
• Achieve growth targets and hit sales goals
• Identify and implement process improvements for an effective and collaborative workflow
• Demonstrate flexibility, adaptability, and resilience in a startup environment
• Work autonomously within a small, agile team

You have

• Success as a consultative B2B seller, solutions expert, and customer advocate
• Experience in shipping, small parcel shipping, and/or ecommerce
• Excellent phone selling skills with the ability to simplify complex problems for small business customers 
• A knack for converting inbound leads and constructing outbound pipelines by building rapport, keeping track of the details, and building excitement
• Commitment to empowering small businesses in Canada and the US
• Curiosity, coachability & an enduring 'never give up' attitude 
• Proficiency managing data in a CRM

You might have

• Verbal and written fluency in French and/or Canadian French
• Experience working with small businesses in Canada
• Expertise in Hubspot (or a similar platform)
• Training in SPIN methodology or similar consultative selling frameworks

We have

• Base salary plus incentive structure (base salary (target range $70,000 to $90,000 USD depending on experience and skills)
• A globally distributed, remote-first working environment. The person in this role will WFH anywhere in the US or Canada, though candidates in Pacific, Mountain, and Central time zones will be given preference.
• 20 PTO Days
• 10 Sick Days
• 12 Company Paid Holidays
• 100% company paid medical, dental, and vision benefits
• 401k and matching contributions
• Options through participation in Sendle’s ESOP
• Annual personal development budget, family leave, and more

What matters to us

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team.

• Humble we put others first. We embrace and seek feedback from others.
• Honest we speak gently but frankly. We take ownership of our mistakes and speak the truth.
• Happy we enjoy the journey. We are optimistic and find opportunities in all things.
• Hungry we aspire to make a difference. We aim high, step out of our comfort zones and solve the hard problems.
• High-Performing we relentlessly deliver. We know the goal and work fearlessly towards it.

Also, we would like you to know

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

But it’s important to us that you know this

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it. If you want to be a part of something remarkable then we’re excited to hear from you.