Job Description

Attention: 

At Shippeo, we believe in looking ahead. While we don’t currently have an active opening for a Sales Development Representative role, we’re proactively building our talent pipeline for the future. If you're passionate about Sales and believe you have the skills and experience to contribute to our team, we encourage you to submit your resume for future consideration, with a short note about the location you are interested in.

Location :Paris, France / Düsseldorf, Germany / Rotterdam, Netherlands / London, UK / Chicago, US  - please indicate your preferred Location

Job Description

Passionate about consultative sales in complex accounts? Join Shippeo, one of the fastest-growing startups in Europe, which is revolutionizing the supply chain and transportation industry. We are looking for an energetic and achievement-oriented Sales Development Representative to intensify our growth.

The Sales Development Representative is a sales position that performs prospecting, qualification, and sales nurturing functions at various levels of Enterprise companies: from operational Representatives to C-level. Acting as an Enterprise investigator, the role requires precise research on the targeted company, to personalize the approach and trigger the curiosity of decision-makers. The role requires professional communication and high interviewing skills to educate the customer on best practices for reaching their goals and objectives. The Sales Development Representative works closely with Marketing as well as Strategic Account Executives throughout the complete opportunity sales cycle.

You will be responsible for:

• Becoming an encyclopedia of knowledge for how Shippeo works, the problems we are solving, and the benefits we bring to large enterprises.

• Conducting effective discovery and qualification conversations, via phone or email, with leads by using your deep understanding of our platform's value proposition and use cases.

• Educating multiple levels of prospects, up to executives, on the benefits of Real-Time Visibility about their strategic focuses. 

• Connecting and nurturing relationships with prospects to ensure consistent and steady pipeline generation and ensuring account development goals are met monthly. 

• Creating your own innovative account-based outbound prospecting campaigns to generate new leads.

• Manage data and interactions for all prospects, contacts, and campaigns in Salesforce and Salesloft, ensuring all communication is documented, information is accurate, and documents are saved.

• Being present at Shippeo marketing events, inviting members of your targeted accounts, and pitching our solution to attendees.

• Assisting in the creation of go-to-market plans to achieve targets & strategies and collaborating with cross-functional teams to achieve the plan (Account Executives, Marketing).

• Providing additional sales and marketing support on an as-needed basis.

• Use your knowledge of customers’ needs to educate the broader team on learnings and business opportunities.

• Prepare and analyze sales pipeline reports and dashboards as required.

Qualifications

• Experience in navigating large accounts and conducting detailed account plans

• Sales/Business Development role experience targeting accounts

• Achievement-driven (Performance focused)

• Strong organizational skills (daily and weekly planning)

• For optimal consideration, you should be a native speaker of the country you are applying to, possessing exceptional communication abilities in English across listening, verbal, and written domains.

• Ability to understand C-level strategies and formulate and present value propositions according to them. 

• Ability to adapt the approach and conversation according to the persona, culture, and company of the prospect

• Proven ability to drive process improvements by leveraging strong problem-solving and analytical skills

• Ability to be assertive and persuasive without being aggressive

• Hands-on experience with multiple sales techniques (including cold emails and cold calling)

• Previous CRM experience, especially Salesforce, is a plus

• Previous experience in Supply Chain or Logistics industry is a plus

• A true team player willing to roll up their sleeves and give a hand when needed

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Job Description

We are looking for a new apprentice to join our Knowledge Management Team:

• Starting from: September 2024
• Duration: 1 year
• Languages: English (French + another European language is a +)
• Location: Paris (working remotely is possible)

You will:

???? play a key role in assisting the Knowledge Management team in organizing knowledge inside the company and providing outstanding content and communication to our users. 

???? have the opportunity to develop a broad range of soft and hard skills by creating valuable and diverse content in order to enable our growing user base to have a great experience when learning to use the Shippeo tool.

????Some of your responsibilities will include :

• Create, structure, and feed our brand-new public help center with new or updated content.
• Coordinate content creation for our restricted section Helpcenter, in-app learning tool, and downloads section.
• Create, structure, and feed with new content our learning platform with e-learning content (tutorials, videos, pictures, texts, quizzes).  
• Providing feedback and supporting the team in evaluating the current content and shaping the future content and communication strategy.
• Participate in ad-hoc communication efforts (newsletters, product documentation…)

Qualifications

• You are a master's student in technical writing, documentation, knowledge management, or similar (Bac + 4-5)
• You can break down complex matters easily into accessible content
• You have basic knowledge of minimalism and structured content writing (DITA standard knowledge is a +)
• You have an eye for aesthetics and ideally design skills 
• You are interested in pedagogical content
• You are autonomous in your work and you can multitask
• You have good interpersonal skills
• You are rigorous and organized
• You have excellent writing skills and ideally experience in copywriting, technical writing, or other content production
• You have excellent communication skills (written as well as spoken)

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Job Description

Our product is composed of a mission critical SaaS web platform (API everywhere), with high traffic inbound/outbound integrations.

Our mission is to anticipate problems and proactively alert end-customers so they can efficiently manage exceptions. We achieve this by collecting and matching millions of theoretical and real data from different stakeholders.

The technical team is structured in three feature teams:

• Connect to collect: quickly build highly-available integrations to fetch and send orders, events and positions (we are looking for someone to join this team in priority)

• Track to react: automatically track orders, detect exceptions and alerts our users so they can react

• Analyze to improve: leverage our data to improve our offer insights to our users

In a context of strong growth, we are looking for a Senior Software Engineer PHP / Symfony to deliver cutting edge solutions with a mindset oriented on delivering a production ready solution.

Reporting to the Engineering Manager, your work will focus on improving our technical architecture and developing new functionalities. You will be responsible for all aspects : technical design, development, testing, documentation, deployment and maintainability.

What you will do:

• Design and maintain server-side application logic using PHP Symfony in an event-driven environment

• Write qualitative, readable and tested code

• Collaborate with front-end developers on designing the most performant and scalable APIs

• Design and optimize applications for high performance, high availability and high scalability

• Ensuring optimal performances of the requests to the databases

• Document your processes, your APIs using OpenAPI and the database schemas

• Apply new architectural patterns within our stack : DDD, CQRS, event sourcing, micro-services

• Keep informed of advancements in the field of engineering

Generally composed of 2 backend developers, 2 frontend developers, 1 product manager, 1 product designer, each feature team has the full ownership for selecting and delivering the features that will have the greatest impact for our users. Close collaboration, agile method and tests: we try every sprint to improve our processes.

Your stack :

• Stack : PHP (Symfony 6.4) 

• Event Driven Design philosophy: DDD Main Patterns : CQRS, Event sourcing

• Asynchronous event model (RabbitMQ)

• Interface: API REST

• Testing : Phpspec, Phpunit, Phpstan,

• Database: Postgres, MySQL,MongoDB,Postgres, Time Series Database, Algolia,

• EventStoreDB Methodology : OKR, Scrum, Event storming

Qualifications

We are looking for a developer with a good knowledge of the technologies we use, but what matters most is that:

• You are passionate, experienced and enjoy working in a team in an agile context

• You are not afraid to confront new problems and overcome them

• You deliver qualitative, powerful and tested code 

Your Profile :

• Must have experience with a event driven architecture

• Software Engineering in a highly paced environment

• Must have experience in developing server-side application logic using PHP Symfony

• Must have experience with at least one relational database and a noSQL database

• Familiarity with RabbitMQ, Grafana, Kibana, ElasticSearch

• You develop pragmatic solutions without overengineering, and choose simple, straightforward solutions over more complex ones

• You align your work with the company's business objectives and seek to deliver business value

• You have a strong emphasis on developing solutions that are production ready with a mindset oriented towards you build it, you run it

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Job Description

????‍???? As a Project Manager, you will join a team of 20 members with diverse international backgrounds who are responsible for the implementation of the Shippeo solution across multiple customer organizations and a wide range of different industries.

You will lead the implementation process for multiple clients simultaneously, being fully responsible for the success of the roll-out. Your role will be central to the organization and you will have the chance to work closely with various internal and external teams.

Reporting to the Project Director, as a Project Manager your responsibilities will include: 

• Guide the customer through the whole implementation process – collect client requirements, build the project plan, support the technical setup, train the key users, handle regular reporting, lead change management.
• Organize and lead weekly customer project meetings to follow-up on current and next actions ensuring a smooth roll-out as well as steering committees to review goals, progress, risks, and opportunities with all stakeholders.
• Travel occasionally, if necessary for client projects or internal workshops.
• Work closely with our Customer Success team to ensure project management delivery is aligned with clients required business outcomes.
• Coordinate and lead the internal teams involved on the implementation (Product, Support, Carriers onboarding).
• Work on internal cross-team projects and initiatives to further strengthen our product and organization
• Identify risks and issues to effectively delivering the implementation as planned and build a risk mitigation plan
• Collaborate with interns on your projects and help them grow within their position

Qualifications

???? We are seeking a highly motivated candidate to join our team as a project manager, who can demonstrate the following skills and qualifications:

• ​Fluency in English and Dutch/French/German/Italian (knowledge of a third European language is a plus)
• 1 to 2 years of experience working in an Analyst or Project Management role, preferably at a consulting firm or comparable background
• Autonomy and willingness to take on challenging responsibilities in a fast-growing company that aims to revolutionize an entire industry
• Strong organizational skills as well as the ability to multitask and prioritize workload effectively in a fast-paced environment.
• Excellent analytical skills to quickly identify problems and propose effective solutions
• Strong communication skills, both written and verbal in order to efficiently handle daily client and internal requests.
• Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges

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Job Description

We are looking for a new apprentice to join our Knowledge Management Team:

• Starting from: September 2024
• Duration: 1 year
• Languages: English (French + another European language is a +)
• Location: Paris (working remotely is possible)

You will:

???? play a key role in assisting the Knowledge Management team in organizing knowledge inside the company and providing outstanding content and communication to our users. 

???? have the opportunity to develop a broad range of soft and hard skills by creating valuable and diverse content in order to enable our growing user base to have a great experience when learning to use the Shippeo tool.

????Some of your responsibilities will include :

• Create, structure, and feed our brand-new public help center with new or updated content.
• Coordinate content creation for our restricted section Helpcenter, in-app learning tool, and downloads section.
• Create, structure, and feed with new content our learning platform with e-learning content (tutorials, videos, pictures, texts, quizzes).  
• Providing feedback and supporting the team in evaluating the current content and shaping the future content and communication strategy.
• Participate in ad-hoc communication efforts (newsletters, product documentation…)

Qualifications

• You are a master's student in technical writing, documentation, knowledge management, or similar (Bac + 4-5)
• You can break down complex matters easily into accessible content
• You have basic knowledge of minimalism and structured content writing (DITA standard knowledge is a +)
• You have an eye for aesthetics and ideally design skills 
• You are interested in pedagogical content
• You are autonomous in your work and you can multitask
• You have good interpersonal skills
• You are rigorous and organized
• You have excellent writing skills and ideally experience in copywriting, technical writing, or other content production
• You have excellent communication skills (written as well as spoken)

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Job Description

Job Overview:

As the Head of Support, you will play a critical role in driving customer satisfaction and loyalty, which are vital to our success. You will lead a team of 10-15 support professionals, overseeing all aspects of support operations, serving customers as well as multiple partners (carriers & software editors). This includes strategy development, process optimisation, team management, and direct interaction with our customers and partners to address complex issues. Your leadership will ensure our support team exceeds customer expectations, contributing to our overall growth and success.

Key Responsibilities:

• Develop and implement customer and partner support strategies that align with our business goals and ensure a seamless customer experience.
• Manage and lead the support team, setting clear objectives, conducting performance reviews, and fostering professional development.
• Analyse support metrics (e.g., response times, resolution rates, typical questions) to identify trends, make data-driven decisions, and report on performance.
• Establish and maintain high standards of customer service, and ensure the team adheres to them.
• Ensure the team is adequately equipped and trained to handle the volume and complexity of customer support inquiries. Develop training plans with our enablement team and tooling development with Product & Engineering
• Work closely with the Product and Engineering teams to identify, report, and resolve product issues or trends flagged by customers.
• Stay at the forefront of support industry to leverage all best practices and make support at Shippeo a key differentiator - e.g. implement AI-based support automations, etc.
• Handle complex customer inquiries or complaints, providing solutions that enhance customer satisfaction. Collaborate with sales team and participate when needed to discussions with prospects to present our support model and SLAs
• Develop and maintain a comprehensive knowledge base and self-service options to empower customers.
• Participate in cross-functional teams to improve product development, marketing strategies, and customer success outcomes based on customer feedback.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field. A Master's degree is a plus.
• Minimum of 5 years of experience in customer support, with at least 2 years in a leadership role, preferably in a B2B SaaS environment.
• Proven track record of managing and scaling customer support teams, ideally 24/7 organisation
• Strong analytical skills to evaluate performance metrics and make data-driven decisions.
• Exceptional interpersonal and communication skills, with the ability to interact effectively with all levels of the organization and with customers.
• In-depth knowledge of customer support software, databases, and tools.
• A first experience implementing AI-based support automation, especially leveraging GenAI, is a strong plus.
• Ability to work in a fast-paced, dynamic environment and adapt to changing business needs.
• Demonstrated ability to lead, motivate, and develop a high-performing team.

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