Job Description

The Bilingual Training Specialist is a key part of Shore’s product management team reporting to the Director of Product Management. The Bilingual Training Specialist will design, develop, and deliver training content, processes, tools, and metrics to support customer learning and adoption outcomes for individuals and groups. This role will enable customer success through end user solution adoption. You will work closely with Shore’s technical solutions and project delivery teams to develop and deliver human-led, as well as digital training experiences to customers’ end users.

Primary Responsibilities

Training

• Design, deliver, and maintain user adoption and training plans for Shore’s product suites including digital, self-guided, and train-the-trainer approaches.
• Create, author, and deliver human-led training sessions for end users to support adoption of Shore’s software products and solutions in English and French, as needed.
• Develop customizable scenario-based case studies and modules
• Develop online learning and performance support strategies as well as practical feedback mechanisms
• Coordinate and lead train-the-trainer sessions using the latest in industry best practices and techniques Document and conduct knowledge transfer of training program, processes and tools
• Develop a training program that will provide overall support and guidance to clients and end users as well as developing materials and training modules that allow for customization as required
• Align training activities and materials to support the broader communications, adoption and training plan

Customer Needs and Requirements Analysis

• Provide software analysis, gather clarifying requirements, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, and software reliability analysis
• Apply a collaborative and mindful approach when working with team members and clients. For example, apply an understanding of your role in the SDLC cycle and how it impacts and is impacted by others in the organization and other projects
• Establish and maintain consistent reporting / communications structure - define business requirements and report back to clients and stakeholders
• Conduct meetings and presentations to share ideas and information - act as a liaison between stakeholders and users / other team members

Qualifications

• Bachelor Degree or technical certification (Computer Science or Engineering related field)
• Professional technical training certification preferred – i.e. CPT, CPTM, etc.
• 5-10 years of experience in software / technical training and business analysis– involving professional, adult audiences
• Bilingual - fluent in French and English
• Proven experience in instructional design and implementation; has current fluency in instructional techniques, methodologies and technology developments
• Demonstrable experience delivering training for customized software applications and systems
• Building a training program to support implementation and operations activities required to generate and sustain system adoption
• Understand adult education / training principles  and demonstrates effective principle application
• Can demonstrably create and predictably deliver a training program
• Able to articulate and teach specialized clinical and business system usage across groups of differing experience and expertise
• Experience developing digital training materials (preferred)
• Experience with Jira and applicable LMS tools
• Experience working with various software, and peripheral equipment, e.g.., Windows, MS Office, Outlook, MS Project, PowerPoint, Visio, etc.
• Experience with application testing (unit testing), data analysis and/or system analysis.
• Excellent presentation, technical writing, and training delivery skills
• Well-developed task and training workstream management, including issue management and escalation
• Coaching, leadership, facilitation and change management skills and strategies
• Experience developing system requirements: business, stakeholder, solution (functional and non-functional) and transition requirements
• Experience developing business analysis artefacts, such as business requirements documents, use cases, data flow diagrams, etc.
• Experience developing business processes and process modelling
• Demonstrated oral and written skills; strong interpersonal and facilitation skills

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