Job Description

Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies. 

The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.

• Recruit new and productive Sales Agents/Channel Partners
• Attend sales calls with sales agents to present and assist in closing AireSpringopportunities with end-users
• Ensure agents are educated and fully knowledgeable of AireSpringproducts, processes and procedures. 
• Work with agents on thorough order submission per AireSpring'srequirements
• Lead solution development efforts that best address agent and agent customer’s needs while coordinating the involvement of all necessary company personnel.

Performance Measures:

• Achieve assigned sales quota. 
• Meet assigned expectations for agent retention. 
• Maintain high customer satisfaction rating with agents and agent’s customers.
• Follow-up and assist agents and customers with customer service requests. 
• Proactively seek out new opportunities.

Qualifications

Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products. 

Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.

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Job Description

Duties include, but are not limited to, the following :

Process assigned orders/requests for installation, disconnection, or changes for AireSpring services within the established intervals.  Review workload status daily and update the order logs per order procedures.

Assigned order/requests may include but are not limited to order types such as AireSpring Network orders, LNP, New DIDs, Virtual Fax, Long Distance, Toll Free numbers, CNAM. 

Process order/requests using the appropriate systems to submit and follow up on the order/requests.  These systems may include but are limited to the Verizon Portfolio, Bandwidth portal, Inteliquent portal and internal AireSpring systems.

Interact with other departments and customers by telephone, in writing or via system to process order/requests or resolve repairs and problems. Operate a PC or laptop, to include accessing multiple systems to establish, update, and retrieve customer service data while simultaneously working with customers and/or company employees. Resolve issues within the realm of responsibility.

Process email, queue, AireSpring order/requests as required within intervals.

Work special projects as assigned.

Complete department tasks as assigned.

Work closely with customers, vendors and AireSpring teams during order process.

Update customers throughout order process following established processes.

Knowledgeable on AireSpring products.

AireSpring may modify duties and responsibilities as customer demand dictates.

Qualifications

Experience:

Proven business experience in an office environment or call center.

Customer Service Experience and positive attitude

Telecom background, a plus

Experience with diverse projects and multiple demands

Necessary Knowledge, Skills, and Abilities:

Track record of being pro-active

Ability to multitask, attention to detail a must

Demonstrates a high motivation for succeeding; shows effort and drive in the face of obstacles; sets aggressive goals for oneself and works hard in achieving those goals; is internally driven.

Self-starter, ability to work with minimum supervision

Special Requirements:

None

Tools and Equipment Used:

Proficient knowledge with Microsoft Windows, Excel, Word

Ability to navigate multiple systems and interfaces using a PC or laptop.

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Job Description

Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies. 

The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.

• Recruit new and productive Sales Agents/Channel Partners
• Attend sales calls with sales agents to present and assist in closing AireSpringopportunities with end-users
• Ensure agents are educated and fully knowledgeable of AireSpringproducts, processes and procedures. 
• Work with agents on thorough order submission per AireSpring'srequirements
• Lead solution development efforts that best address agent and agent customer’s needs while coordinating the involvement of all necessary company personnel.

Performance Measures:

• Achieve assigned sales quota. 
• Meet assigned expectations for agent retention. 
• Maintain high customer satisfaction rating with agents and agent’s customers.
• Follow-up and assist agents and customers with customer service requests. 
• Proactively seek out new opportunities.

Qualifications

Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products. 

Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.

See more jobs at AireSpring

Apply for this job

Job Description

Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies. 

The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.

• Recruit new and productive Sales Agents/Channel Partners
• Attend sales calls with sales agents to present and assist in closing AireSpringopportunities with end-users
• Ensure agents are educated and fully knowledgeable of AireSpringproducts, processes and procedures. 
• Work with agents on thorough order submission per AireSpring'srequirements
• Lead solution development efforts that best address agent and agent customer’s needs while coordinating the involvement of all necessary company personnel.

Performance Measures:

• Achieve assigned sales quota. 
• Meet assigned expectations for agent retention. 
• Maintain high customer satisfaction rating with agents and agent’s customers.
• Follow-up and assist agents and customers with customer service requests. 
• Proactively seek out new opportunities.

Qualifications

Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products. 

Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.

See more jobs at AireSpring

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Job Description

A Unique Opportunity:

AireSpring is committed to delivering exceptional user experiences through intuitive and visually appealing customer portals. We are seeking a talented, entrepreneurial Customer Portal Architect to join our team and lead the portal evolution of our new AI based ITSM customer portal, AIreCONTROL, enhancing the usability and aesthetics and effectiveness of this revolutionary, industry-leading customer-facing platform.

Job Description:

We are looking for an innovative, customer centric Architect to establish, prioritize and lead the implementation of key functionality within our ITSM customer portal to elevate our customer’s experience. 

The Architect will play a critical role in ensuring an exceptional user experience for our customers, providing them with seamless access to information, resources, and support. The Architect will oversee the selection of release cycles for features and enhancements of the portal.

This role requires a critical blend of technical expertise, project management skills, and a deep understanding of how to select and execute critical UX functionality for outstanding customer experience.

The Architect will lead the creation of engaging, user-friendly interfaces, features, and functionality for AireSpring’s innovative portal, AIreCONTROL. In this role, you will collaborate with cross-functional teams including product managers, operational leaders, customer focus groups, partner focus groups, developers, and UX designers to understand user needs and translate them into intuitive and feature rich functionality. Functionality will come from various highly effective proprietary platforms as well as best in class element management systems. Leveraging the impressive content available, you will be responsible for conceptualizing and implementing designs that enhance the overall user experience and drive customer and partner satisfaction.

Overall Responsibilities:

The Architect responsibilities include roadmap, CX embedded strategy for online experience, planning and monitoring product releases and ensuring deliverables are met with the highest quality. He/she will keep a keen eye on competitors, thoroughly analyze the market and generate ideas to further enhance the effectiveness of the portal.

The Architect will be both visionary and hands-on, interacting with developers, executive sponsors, marketing specialists, sales, customers and partners. This tight collaboration will include hosting frequent meetings and making sure communication is clear across functions. The role will extend to accepting or rejecting ideas, overseeing technical implementation, and managing documentation and maintenance.

As Architect, you will be accountable for maximizing the customer satisfaction with AIreCONTROL. The successful candidate will demonstrate the ability to understand the customers’ specific needs to define the portal goals and create innovative and effective solutions. 

This role demands a combination of strategic thinking, practical communication skills, and a deep understanding of both business objectives and end-user needs to guide the team towards successfully creating a high-quality and market-aligned product.

• Design and develop intuitive user interfaces, critical and informative operational data and customer experience enhancing applications for AIreCONTROL.
• Lead the development and implementation of new features, enhancements, and functionality for AIreCONTROL.  Selecting the most useful data to bring forward into AIreCONTROL from the vast amount of insightful information from Element Management platforms such as VeloCloud Orchestrator, FortiManager, and a host of other data rich platforms as well as our award-winning proprietary tools for service delivery and service assurance.
• Collaborate with cross-functional teams, including IT, product management, engineering, and customer support to gather requirements and prioritize development efforts to create and lead effective and timely releases.
• Conduct user research, surveys, and feedback analysis to understand customer and partner needs and preferences that will improve the usability, accessibility, and engagement of AIreCONTROL.
• Implement user interface enhancements, navigation improvements, and content updates to optimize the portal's effectiveness.
• Ensure the portal's reliability, security, and performance through regular monitoring, testing, and maintenance activities.
• Manage software updates, patches, and integrations to keep the portal up-to-date and aligned with business objectives.
• Collaborate with product managers and UX designers to define user requirements and translate them into design concepts leveraging wireframes, prototypes, and/or mockups to communicate design ideas and gather feedback from stakeholders.
• Stay up to date with industry trends and best practices in user interface design and web technologies.

Content Management Responsibilities:

• Oversee the creation, organization, and maintenance of content within AIreCONTROL, ensuring accuracy, relevance, and completeness.
• Develop content strategies to address customer needs throughout their journey, from onboarding and training to ongoing support and self-service.
• Collaborate with subject matter experts to create and update documentation, tutorials, FAQs, and other resources for users.

Stakeholder Engagement Responsibilities:

• Serve as the primary point of contact for internal stakeholders and external partners involved in the customer portal initiative.
• Communicate updates, milestones, and issues related to portal development and performance to relevant stakeholders.
• Foster strong relationships with customers to solicit feedback, gather requirements, and ensure their needs are represented in portal development efforts.

Analytics and Reporting Responsibilities:

• Establish key performance indicators (KPIs) and metrics to measure the effectiveness and usage of the customer portal.
• Monitor portal analytics, user behavior, and trends to identify areas for improvement and track progress over time.
• Generate regular reports and insights to inform decision-making and demonstrate the portal's impact on customer satisfaction, retention, and efficiency.

Qualifications

Requirements, skills and attributes:

• Customer-focused mindset with a passion for delivering exceptional user experiences, a strong eye for design and driving customer success.
• Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions.
• Proven experience designing user interfaces for web-based applications, preferably in a customer portal or B2B environment within the Telecom and Managed Services industry.
• Strong understanding of user-centered design principles and methodologies.
• Desired bachelor’s degree in computer science, information systems, business administration, or a related field, or equivalent experience in a similar role, managing customer-facing portals, websites, or digital platforms.
• Experience with measuring portal customer satisfaction and rapid response and adoption of feedback.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Excellent project management skills with the ability to prioritize tasks, manage deadlines, and drive initiatives to completion.
• Experience with user experience (UX) design principles, usability testing, and web analytics.
• Exceptional communication skills, with the ability to articulate technical concepts to non-technical stakeholders and collaborate effectively across teams.
• Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions.

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Job Description

A Unique Opportunity:

AireSpring is committed to delivering exceptional user experiences through intuitive and visually appealing customer portals. We are seeking a talented, entrepreneurial Customer Portal Architect to join our team and lead the portal evolution of our new AI based ITSM customer portal, AIreCONTROL, enhancing the usability and aesthetics and effectiveness of this revolutionary, industry-leading customer-facing platform.

Job Description:

We are looking for an innovative, customer centric Architect to establish, prioritize and lead the implementation of key functionality within our ITSM customer portal to elevate our customer’s experience. 

The Architect will play a critical role in ensuring an exceptional user experience for our customers, providing them with seamless access to information, resources, and support. The Architect will oversee the selection of release cycles for features and enhancements of the portal.

This role requires a critical blend of technical expertise, project management skills, and a deep understanding of how to select and execute critical UX functionality for outstanding customer experience.

The Architect will lead the creation of engaging, user-friendly interfaces, features, and functionality for AireSpring’s innovative portal, AIreCONTROL. In this role, you will collaborate with cross-functional teams including product managers, operational leaders, customer focus groups, partner focus groups, developers, and UX designers to understand user needs and translate them into intuitive and feature rich functionality. Functionality will come from various highly effective proprietary platforms as well as best in class element management systems. Leveraging the impressive content available, you will be responsible for conceptualizing and implementing designs that enhance the overall user experience and drive customer and partner satisfaction.

Overall Responsibilities:

The Architect responsibilities include roadmap, CX embedded strategy for online experience, planning and monitoring product releases and ensuring deliverables are met with the highest quality. He/she will keep a keen eye on competitors, thoroughly analyze the market and generate ideas to further enhance the effectiveness of the portal.

The Architect will be both visionary and hands-on, interacting with developers, executive sponsors, marketing specialists, sales, customers and partners. This tight collaboration will include hosting frequent meetings and making sure communication is clear across functions. The role will extend to accepting or rejecting ideas, overseeing technical implementation, and managing documentation and maintenance.

As Architect, you will be accountable for maximizing the customer satisfaction with AIreCONTROL. The successful candidate will demonstrate the ability to understand the customers’ specific needs to define the portal goals and create innovative and effective solutions. 

This role demands a combination of strategic thinking, practical communication skills, and a deep understanding of both business objectives and end-user needs to guide the team towards successfully creating a high-quality and market-aligned product.

• Design and develop intuitive user interfaces, critical and informative operational data and customer experience enhancing applications for AIreCONTROL.
• Lead the development and implementation of new features, enhancements, and functionality for AIreCONTROL.  Selecting the most useful data to bring forward into AIreCONTROL from the vast amount of insightful information from Element Management platforms such as VeloCloud Orchestrator, FortiManager, and a host of other data rich platforms as well as our award-winning proprietary tools for service delivery and service assurance.
• Collaborate with cross-functional teams, including IT, product management, engineering, and customer support to gather requirements and prioritize development efforts to create and lead effective and timely releases.
• Conduct user research, surveys, and feedback analysis to understand customer and partner needs and preferences that will improve the usability, accessibility, and engagement of AIreCONTROL.
• Implement user interface enhancements, navigation improvements, and content updates to optimize the portal's effectiveness.
• Ensure the portal's reliability, security, and performance through regular monitoring, testing, and maintenance activities.
• Manage software updates, patches, and integrations to keep the portal up-to-date and aligned with business objectives.
• Collaborate with product managers and UX designers to define user requirements and translate them into design concepts leveraging wireframes, prototypes, and/or mockups to communicate design ideas and gather feedback from stakeholders.
• Stay up to date with industry trends and best practices in user interface design and web technologies.

Content Management Responsibilities:

• Oversee the creation, organization, and maintenance of content within AIreCONTROL, ensuring accuracy, relevance, and completeness.
• Develop content strategies to address customer needs throughout their journey, from onboarding and training to ongoing support and self-service.
• Collaborate with subject matter experts to create and update documentation, tutorials, FAQs, and other resources for users.

Stakeholder Engagement Responsibilities:

• Serve as the primary point of contact for internal stakeholders and external partners involved in the customer portal initiative.
• Communicate updates, milestones, and issues related to portal development and performance to relevant stakeholders.
• Foster strong relationships with customers to solicit feedback, gather requirements, and ensure their needs are represented in portal development efforts.

Analytics and Reporting Responsibilities:

• Establish key performance indicators (KPIs) and metrics to measure the effectiveness and usage of the customer portal.
• Monitor portal analytics, user behavior, and trends to identify areas for improvement and track progress over time.
• Generate regular reports and insights to inform decision-making and demonstrate the portal's impact on customer satisfaction, retention, and efficiency.

Qualifications

Requirements, skills and attributes:

• Customer-focused mindset with a passion for delivering exceptional user experiences, a strong eye for design and driving customer success.
• Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions.
• Proven experience designing user interfaces for web-based applications, preferably in a customer portal or B2B environment within the Telecom and Managed Services industry.
• Strong understanding of user-centered design principles and methodologies.
• Desired bachelor’s degree in computer science, information systems, business administration, or a related field, or equivalent experience in a similar role, managing customer-facing portals, websites, or digital platforms.
• Experience with measuring portal customer satisfaction and rapid response and adoption of feedback.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Excellent project management skills with the ability to prioritize tasks, manage deadlines, and drive initiatives to completion.
• Experience with user experience (UX) design principles, usability testing, and web analytics.
• Exceptional communication skills, with the ability to articulate technical concepts to non-technical stakeholders and collaborate effectively across teams.
• Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions.

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Job Description

We are looking for an innovative, customer centric Manager with telecom and managed services experience to establish, prioritize and lead the implementation of key functionality within our ITSM customer portal to elevate our customer’s experience.  The Manager will play a critical role in ensuring an exceptional user experience for our customers, providing them with seamless access to information, resources, and support. The Manager will oversee selection of release cycles for enhancements, maintenance, and optimization of the portal. This role requires a critical blend of technical expertise, project management skills, and a deep understanding of how to select and execute critical UX functionality for outstanding customer experience.

The Digital Product Manager will lead the creation of engaging, user-friendly interfaces, features, and functionality for AireSpring’s innovative portal, AIreCONTROL. In this role, you will collaborate with cross-functional teams including product managers, operational leaders, customer focus groups, partner focus groups, developers, and UX designers to understand user needs and translate them into intuitive and feature rich functionality. Functionality will come from various highly effective proprietary platforms as well as best in class element management systems. Leveraging the impressive content available, you will be responsible for conceptualizing and implementing designs that enhance the overall user experience and drive customer and partner satisfaction.

Overall Responsibilities:

- Design and develop intuitive user interfaces, critical and informative operational data and customer experience enhancing applications for AIreCONTROL that align with customer business objectives and user needs.

- Lead the development and implementation of new features, enhancements, and functionality for AIreCONTROL.  Selecting the most useful data to bring forward into AIreCONTROL from the vast amount of insightful information from Element Management platforms such as VeloCloud Orchestrator, FortiManager, and a host of other data rich platforms as well as our award-winning proprietary tools for service delivery and service assurance.

   - Collaborate with cross-functional teams, including IT, product management, engineering, and customer support to gather requirements and prioritize development efforts.

  - Conduct user research, surveys, and feedback analysis to understand customer and partner needs and preferences that will improve the usability, accessibility, and engagement of AIreCONTROL.

   - Implement user interface enhancements, navigation improvements, and content updates to optimize the portal's effectiveness.

   - Ensure the portal's reliability, security, and performance through regular monitoring, testing, and maintenance activities.

   - Manage software updates, patches, and integrations to keep the portal up-to-date and aligned with business objectives.

-Collaborate with product managers and UX designers to define user requirements and translate them into design concepts leveraging wireframes, prototypes, and/or mockups to communicate design ideas and gather feedback from stakeholders.

- Stay up to date with industry trends and best practices in user interface design and web technologies.

Content Management Responsibilities:

   - Oversee the creation, organization, and maintenance of content within AIreCONTROL, ensuring accuracy, relevance, and completeness.

   - Develop content strategies to address customer needs throughout their journey, from onboarding and training to ongoing support and self-service.

   - Collaborate with subject matter experts to create and update documentation, tutorials, FAQs, and other resources for users.

Stakeholder Engagement Responsibilities:

   - Serve as the primary point of contact for internal stakeholders and external partners involved in the customer portal initiative.

   - Communicate updates, milestones, and issues related to portal development and performance to relevant stakeholders.

   - Foster strong relationships with customers to solicit feedback, gather requirements, and ensure their needs are represented in portal development efforts.

Analytics and Reporting Responsibilities:

   - Establish key performance indicators (KPIs) and metrics to measure the effectiveness and usage of the customer portal.

   - Monitor portal analytics, user behavior, and trends to identify areas for improvement and track progress over time.

   - Generate regular reports and insights to inform decision-making and demonstrate the portal's impact on customer satisfaction, retention, and efficiency.

Qualifications

Requirements, skills and attributes:

- Customer-focused mindset with a passion for delivering exceptional user experiences, a strong eye for design and driving customer success.

- Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions.

-Proven experience designing user interfaces for web-based applications, preferably in a customer portal or B2B environment within the Telecom and Managed Services industry.

- Strong understanding of user-centered design principles and methodologies.

- Desired bachelor’s degree in computer science, information systems, business administration, or a related field, or equivalent experience in a similar role, managing customer-facing portals, websites, or digital platforms.

- Experience with measuring portal customer satisfaction and rapid response and adoption of feedback.

- Excellent communication and collaboration skills.

- Ability to manage multiple projects and meet deadlines in a fast-paced environment.

- Excellent project management skills with the ability to prioritize tasks, manage deadlines, and drive initiatives to completion.

- Experience with user experience (UX) design principles, usability testing, and web analytics.

- Exceptional communication skills, with the ability to articulate technical concepts to non-technical stakeholders and collaborate effectively across teams.

- Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions.

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Job Description

The position is responsible for understanding customer FortiNet security needs, implementing solutions on behalf of the customer, migrating existing firewalls into newly deployed FortiNet appliances, completing FortiNet initial customer configurations and user acceptance testing, configuring and supporting integrations with supported third party applications and systems, troubleshooting and resolving customer FortiNet implementations, completing change requests, monitoring security appliances, acting upon and resolving security notifications, pro-actively improving security implementations, keeping abreast of the evolving products and services made available by FortiNet and is partners, and ensuring that the customer and agent FortiNet appliance service experience is positive.

Cybersecurity specialists have these specific responsibilities:

Safeguards information system assets by identifying and solving potential and actual security problems.

Protects system by defining access privileges, control structures, and resources.

Recognizes problems by identifying abnormalities; reporting violations.

Implements security improvements by assessing current situation; evaluating trends; anticipating requirements.

Determines security violations and inefficiencies by conducting periodic audits.

Upgrades system by implementing and maintaining security controls.

Keeps users and customers informed by preparing performance reports and communicating system status.

Maintains quality service by following organization standards.

Maintains technical knowledge by attending educational workshops and reviewing publications.

Contributes to team effort by accomplishing related results as needed.

Have the ability to perform troubleshooting on active accounts 

Knowledge of fortimanager, fortianalizer and fortiportal 

Qualifications

Skills required for the FortiNet Security Specialist position:

Active member of a 24x7 team of FortiNet security specialists

System administration

Network security

Problem solving

Information security policies

On-call network troubleshooting

Firewall administration

Network protocols

Education, Experience, and Licensing Requirements:

Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience

2+ years of full-time hands-on experience in designing, configuring, implementing, monitoring, and resolving issues on FortiNetFortiGuard security appliances.  Note:  Experience gained in a traditional repair or NOC position do not normally qualify as meeting this requirement.

Advanced FortiNet security certifications

Industry certifications such as SANS GIAC/GCIA/GCIH, Security+ CE, CISSP or CASP

Advanced understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defense-in-depth and common security elements.

Hands-on experience analyzing high volumes of logs, network data (e.g. Netflow, FPC), and other attack artifacts in support of incident investigations

Experience with vulnerability scanning solutions

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Job Description

TELECOM SALES PEOPLE WANTED

Do you have 2-5 years in B2B Telecom sales experience?

Are you interested in moving up to the next echelon of sales?

Is creating relationships and partnerships "your thing"?

The Regional Channel Sales Representative  position is a rare opportunity to learn channel sales and get into the coveted position of Channel Sales Manager

Job Responsibilities:

• Recruit new and productive Sales Agents/Channel Partners
• Attend sales calls with sales agents to present and assist in closing AireSpringopportunities with end-users
• Ensure agents are educated and fully knowledgeable of AireSpringproducts, process and procedures. 
• Work with agents on thorough order submission per AireSpring's requirements
• Lead solution development efforts that best address agent and agent customer’s needs while coordinating the involvement of all necessary company personnel.

Performance Measures:

• Achieves assigned sales quota. 
• Meets assigned expectations for agent retention. 
• Maintains high customer satisfaction rating with agents and agent’s customers.
• Follow-up and assist agents and customers with customer service requests. 
• Proactively seeks out new opportunities.

Qualifications

2+ years prior telecom sales experience REQUIRED with a strong knowledge of voice and data products. 

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Job Description

A Unique Opportunity:

AireSpring is committed to delivering exceptional user experiences through intuitive and visually appealing customer portals. We are seeking a talented, entrepreneurial Customer Portal Architect to join our team and lead the portal evolution of our new AI based ITSM customer portal, AIreCONTROL, enhancing the usability and aesthetics and effectiveness of this revolutionary, industry-leading customer-facing platform.

Job Description:

We are looking for an innovative, customer centric Architect to establish, prioritize and lead the implementation of key functionality within our ITSM customer portal to elevate our customer’s experience. 

The Architect will play a critical role in ensuring an exceptional user experience for our customers, providing them with seamless access to information, resources, and support. The Architect will oversee the selection of release cycles for features and enhancements of the portal.

This role requires a critical blend of technical expertise, project management skills, and a deep understanding of how to select and execute critical UX functionality for outstanding customer experience.

The Architect will lead the creation of engaging, user-friendly interfaces, features, and functionality for AireSpring’s innovative portal, AIreCONTROL. In this role, you will collaborate with cross-functional teams including product managers, operational leaders, customer focus groups, partner focus groups, developers, and UX designers to understand user needs and translate them into intuitive and feature rich functionality. Functionality will come from various highly effective proprietary platforms as well as best in class element management systems. Leveraging the impressive content available, you will be responsible for conceptualizing and implementing designs that enhance the overall user experience and drive customer and partner satisfaction.

Overall Responsibilities:

The Architect responsibilities include roadmap, CX embedded strategy for online experience, planning and monitoring product releases and ensuring deliverables are met with the highest quality. He/she will keep a keen eye on competitors, thoroughly analyze the market and generate ideas to further enhance the effectiveness of the portal.

The Architect will be both visionary and hands-on, interacting with developers, executive sponsors, marketing specialists, sales, customers and partners. This tight collaboration will include hosting frequent meetings and making sure communication is clear across functions. The role will extend to accepting or rejecting ideas, overseeing technical implementation, and managing documentation and maintenance.

As Architect, you will be accountable for maximizing the customer satisfaction with AIreCONTROL. The successful candidate will demonstrate the ability to understand the customers’ specific needs to define the portal goals and create innovative and effective solutions. 

This role demands a combination of strategic thinking, practical communication skills, and a deep understanding of both business objectives and end-user needs to guide the team towards successfully creating a high-quality and market-aligned product.

• Design and develop intuitive user interfaces, critical and informative operational data and customer experience enhancing applications for AIreCONTROL.
• Lead the development and implementation of new features, enhancements, and functionality for AIreCONTROL.  Selecting the most useful data to bring forward into AIreCONTROL from the vast amount of insightful information from Element Management platforms such as VeloCloud Orchestrator, FortiManager, and a host of other data rich platforms as well as our award-winning proprietary tools for service delivery and service assurance.
• Collaborate with cross-functional teams, including IT, product management, engineering, and customer support to gather requirements and prioritize development efforts to create and lead effective and timely releases.
• Conduct user research, surveys, and feedback analysis to understand customer and partner needs and preferences that will improve the usability, accessibility, and engagement of AIreCONTROL.
• Implement user interface enhancements, navigation improvements, and content updates to optimize the portal's effectiveness.
• Ensure the portal's reliability, security, and performance through regular monitoring, testing, and maintenance activities.
• Manage software updates, patches, and integrations to keep the portal up-to-date and aligned with business objectives.
• Collaborate with product managers and UX designers to define user requirements and translate them into design concepts leveraging wireframes, prototypes, and/or mockups to communicate design ideas and gather feedback from stakeholders.
• Stay up to date with industry trends and best practices in user interface design and web technologies.

Content Management Responsibilities:

• Oversee the creation, organization, and maintenance of content within AIreCONTROL, ensuring accuracy, relevance, and completeness.
• Develop content strategies to address customer needs throughout their journey, from onboarding and training to ongoing support and self-service.
• Collaborate with subject matter experts to create and update documentation, tutorials, FAQs, and other resources for users.

Stakeholder Engagement Responsibilities:

• Serve as the primary point of contact for internal stakeholders and external partners involved in the customer portal initiative.
• Communicate updates, milestones, and issues related to portal development and performance to relevant stakeholders.
• Foster strong relationships with customers to solicit feedback, gather requirements, and ensure their needs are represented in portal development efforts.

Analytics and Reporting Responsibilities:

• Establish key performance indicators (KPIs) and metrics to measure the effectiveness and usage of the customer portal.
• Monitor portal analytics, user behavior, and trends to identify areas for improvement and track progress over time.
• Generate regular reports and insights to inform decision-making and demonstrate the portal's impact on customer satisfaction, retention, and efficiency.

Qualifications

Requirements, skills and attributes:

• Customer-focused mindset with a passion for delivering exceptional user experiences, a strong eye for design and driving customer success.
• Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions.
• Proven experience designing user interfaces for web-based applications, preferably in a customer portal or B2B environment within the Telecom and Managed Services industry.
• Strong understanding of user-centered design principles and methodologies.
• Desired bachelor’s degree in computer science, information systems, business administration, or a related field, or equivalent experience in a similar role, managing customer-facing portals, websites, or digital platforms.
• Experience with measuring portal customer satisfaction and rapid response and adoption of feedback.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Excellent project management skills with the ability to prioritize tasks, manage deadlines, and drive initiatives to completion.
• Experience with user experience (UX) design principles, usability testing, and web analytics.
• Exceptional communication skills, with the ability to articulate technical concepts to non-technical stakeholders and collaborate effectively across teams.
• Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions.

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Job Description

Join Our Team as a Sales Support Specialist in the Customer Experience Team!

As a Sales Support Specialist, you’ll play a key role in supporting our Sales Managers by keeping things running smoothly with telecom carriers, sales agents, and internal teams. We’re looking for someone with a knack for critical thinking, a love for clear communication, and strong organizational skills. If you’re a tech-savvy multitasker who thrives in a fast-paced environment, this is the perfect opportunity for you!

Key Responsibilities:

• Partner closely with Sales Managers to provide top-notch support.
• Communicate and collaborate effectively with telecom carriers, sales agents, and team members to ensure a seamless workflow.
• Use critical thinking to tackle challenges and find solutions.
• Keep communication flowing across all levels of the organization.
• Manage multiple tasks efficiently and maintain precision in a dynamic setting.

Qualifications

• Exceptional critical thinking skills.
• Strong communication skills to interact confidently across all levels of the organization.
• Outstanding organizational abilities and a talent for multitasking.
• Must have experience in the telecom industry.
• High proficiency in computer skills.

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Job Description

Join Our Team as a Sales Support Specialist in the Customer Experience Team!

As a Sales Support Specialist, you’ll play a key role in supporting our Sales Managers by keeping things running smoothly with telecom carriers, sales agents, and internal teams. We’re looking for someone with a knack for critical thinking, a love for clear communication, and strong organizational skills. If you’re a tech-savvy multitasker who thrives in a fast-paced environment, this is the perfect opportunity for you!

Key Responsibilities:

• Partner closely with Sales Managers to provide top-notch support.
• Communicate and collaborate effectively with telecom carriers, sales agents, and team members to ensure a seamless workflow.
• Use critical thinking to tackle challenges and find solutions.
• Keep communication flowing across all levels of the organization.
• Manage multiple tasks efficiently and maintain precision in a dynamic setting.

Qualifications

• Exceptional critical thinking skills.
• Strong communication skills to interact confidently across all levels of the organization.
• Outstanding organizational abilities and a talent for multitasking.
• Must have experience in the telecom industry.
• High proficiency in computer skills.

See more jobs at AireSpring

Apply for this job

Job Description

Join Our Team as a Sales Support Specialist in the Customer Experience Team!

As a Sales Support Specialist, you’ll play a key role in supporting our Sales Managers by keeping things running smoothly with telecom carriers, sales agents, and internal teams. We’re looking for someone with a knack for critical thinking, a love for clear communication, and strong organizational skills. If you’re a tech-savvy multitasker who thrives in a fast-paced environment, this is the perfect opportunity for you!

Key Responsibilities:

• Partner closely with Sales Managers to provide top-notch support.
• Communicate and collaborate effectively with telecom carriers, sales agents, and team members to ensure a seamless workflow.
• Use critical thinking to tackle challenges and find solutions.
• Keep communication flowing across all levels of the organization.
• Manage multiple tasks efficiently and maintain precision in a dynamic setting.

Qualifications

• Exceptional critical thinking skills.
• Strong communication skills to interact confidently across all levels of the organization.
• Outstanding organizational abilities and a talent for multitasking.
• Must have experience in the telecom industry.
• High proficiency in computer skills.

See more jobs at AireSpring

Apply for this job

Job Description

Join Our Team as a Sales Support Specialist in the Customer Experience Team!

As a Sales Support Specialist, you’ll play a key role in supporting our Sales Managers by keeping things running smoothly with telecom carriers, sales agents, and internal teams. We’re looking for someone with a knack for critical thinking, a love for clear communication, and strong organizational skills. If you’re a tech-savvy multitasker who thrives in a fast-paced environment, this is the perfect opportunity for you!

Key Responsibilities:

• Partner closely with Sales Managers to provide top-notch support.
• Communicate and collaborate effectively with telecom carriers, sales agents, and team members to ensure a seamless workflow.
• Use critical thinking to tackle challenges and find solutions.
• Keep communication flowing across all levels of the organization.
• Manage multiple tasks efficiently and maintain precision in a dynamic setting.

Qualifications

• Exceptional critical thinking skills.
• Strong communication skills to interact confidently across all levels of the organization.
• Outstanding organizational abilities and a talent for multitasking.
• Must have experience in the telecom industry.
• High proficiency in computer skills.

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Job Description

We are seeking an experienced Payroll and AP Accountant to join our accounting and finance team right away! This position is responsible for Accounts Payable, Payroll, and performing general accounting duties within the Department. The Payroll and AP Accountant reports to the Controller and has broad exposure to other teams.

Responsibilities include (but not limited to)

Payroll

Prepare and process bi-weekly U.S. Payroll including working with third party service provider on Payroll administration. 

Post bi-weekly payroll journal entries and reconcile payroll GL accounts monthly. Prepare bi-weekly Payroll Summary Report and Overtime Report and provide analysis on the results as needed. 

Complete research on payroll related issues, respond to and resolve payroll problems in a timely manner.

Maintain payroll and accounts payable files, keep up with changes in policies, procedures and regulations.

Create and implement changes to work assignment, methods, or procedures to meet operational needs, improve accuracy and efficiency of the accounts payable and payroll systems.

Accounts Payable

Review account payable supporting documentation for accuracy and completeness for all check requests, and other requests for payment. Verify proper authorization, ensure accuracy of GL coding for each invoice/check request and compliance with accrual accounting principles.

Review and process employee requests for reimbursements, including expenses and mileage.

Prepare and generate reports of paid and unpaid invoices as needed and maintain weekly check run.

Correspond with vendors to request documents and reconcile accounts on a timely basis.

Review of all company credit card statements for supporting receipts and approvals.

Month end and financial statements

Support monthly, quarterly, and year-end financial close, including assigned journal entries, reconciliations, and account analysis.

Other

Cross-train with the appropriate accounting position to serve as backup, as needed.

Other tasks as assigned.

Qualifications

Qualifications

Required Skills and Qualifications

Bachelor’s degree in accounting or finance or business management.

Understanding of Generally Accepted Accounting Principles  

Proficiency in Microsoft Office, specifically, Excel 

A minimum of 4 years related AP and Payroll accounting experience

Ability to multitask, prioritize, and organize efficiently 

Strong attention to detail and good analytical skills

Excellent written and verbal communication skills 

Preferred Qualifications 

Experience in Telecom industry 

Additional information

Location: Open

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Job Description

Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies. 

The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.

• Recruit new and productive Sales Agents/Channel Partners
• Attend sales calls with sales agents to present and assist in closing AireSpringopportunities with end-users
• Ensure agents are educated and fully knowledgeable of AireSpringproducts, processes and procedures. 
• Work with agents on thorough order submission per AireSpring'srequirements
• Lead solution development efforts that best address agent and agent customer’s needs while coordinating the involvement of all necessary company personnel.

Performance Measures:

• Achieve assigned sales quota. 
• Meet assigned expectations for agent retention. 
• Maintain high customer satisfaction rating with agents and agent’s customers.
• Follow-up and assist agents and customers with customer service requests. 
• Proactively seek out new opportunities.

Qualifications

Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products. 

Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.

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Apply for this job

Job Description

Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies. 

The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.

• Recruit new and productive Sales Agents/Channel Partners
• Attend sales calls with sales agents to present and assist in closing AireSpringopportunities with end-users
• Ensure agents are educated and fully knowledgeable of AireSpringproducts, processes and procedures. 
• Work with agents on thorough order submission per AireSpring'srequirements
• Lead solution development efforts that best address agent and agent customer’s needs while coordinating the involvement of all necessary company personnel.

Performance Measures:

• Achieve assigned sales quota. 
• Meet assigned expectations for agent retention. 
• Maintain high customer satisfaction rating with agents and agent’s customers.
• Follow-up and assist agents and customers with customer service requests. 
• Proactively seek out new opportunities.

Qualifications

Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products. 

Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.

See more jobs at AireSpring

Apply for this job

Job Description

Join our team and take your career to the next level. AireSpringis a communications and technology solutions provider with operations in 48 states. We provide TDM and IP-based voice, data services, broadband and MPLS networking, managed hosting services and communication systems to businesses and government agencies. 

The requirement is to generate new business opportunities through external sales agents to become a consistent revenue producer selling AireSpring'sdata and voice products for businesses.

• Recruit new and productive Sales Agents/Channel Partners
• Attend sales calls with sales agents to present and assist in closing AireSpringopportunities with end-users
• Ensure agents are educated and fully knowledgeable of AireSpringproducts, processes and procedures. 
• Work with agents on thorough order submission per AireSpring'srequirements
• Lead solution development efforts that best address agent and agent customer’s needs while coordinating the involvement of all necessary company personnel.

Performance Measures:

• Achieve assigned sales quota. 
• Meet assigned expectations for agent retention. 
• Maintain high customer satisfaction rating with agents and agent’s customers.
• Follow-up and assist agents and customers with customer service requests. 
• Proactively seek out new opportunities.

Qualifications

Minimum Requirements: BA/BS degree with 2+ years in prior telecom sales or equivalent work experience. Knowledge of telecommunications voice and data products. 

Preferred Requirements: BA/BS degree; 4+ years of related telecom sales experience with a proven track record selling through telecom channel partners or data VARs agents. Data proficiency with MPLS.

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Job Description

Position Overview:

As the Director of Business Development, you will be responsible for recruiting, developing, and executing strategies to expand our network of MSPs, and VARs. This role requires a deep understanding of the telecom landscape, strong negotiation skills, and the ability to build and maintain strategic partnerships. You will play a crucial role in driving revenue growth and enhancing our market presence.

Key Responsibilities:

• Develop, and implement comprehensive business development strategies to recruit new MSPs, and VARs
• Identify and target potential partners, assessing their fit with our business model and objectives.
• Build and maintain strong relationships with existing and prospective partners to drive engagement and performance.
• Conduct market research to identify trends and opportunities.
• Collaborate with cross-functional teams, including marketing, sales, and product development, to align efforts and maximize impact.
• Monitor and analyze key performance indicators to measure the success of business development initiatives.
• Prepare and deliver presentations to stakeholders, showcasing the growth, value of partnerships, and new business opportunities.
• Represent the company at industry conferences and networking events to enhance brand visibility and establish connections.

Qualifications

• Bachelor’s degree in business, or a related field.
• 7+ years of experience in business development within the telecom industry, with a proven track record of recruiting MSPs and VARs.
• Strong understanding of telecom products and services.
• Excellent negotiation, communication, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong analytical and strategic thinking skills.
• Willingness to travel as needed to meet with partners and attend industry events. 

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Job Description

We are seeking a dynamic and driven Mobility Account Executive to support our new enterprise mobility offering. This is an overlay role that will work closely with partners and customers to drive and close enterprise mobility opportunities. The ideal candidate will possess a unique blend of sales acumen and technical expertise, enabling them to effectively communicate the value of our mobility solutions.

Key Responsibilities:

• Collaborate with sales teams to identify and pursue enterprise mobility opportunities within existing and prospective accounts.
• Engage directly with customers and partners to understand their mobility needs and align our solutions accordingly.
• Conduct sales presentations to showcase the features and benefits of our enterprise mobility offerings.
• Provide ongoing support and guidance throughout the sales process, ensuring a seamless experience for customers and partners.
• Assist in the development of sales strategies and tactics to achieve revenue targets and drive market penetration.
• Stay informed about industry trends, competitive landscape, and emerging technologies in enterprise mobility.
• Gather customer feedback and insights to contribute to product enhancements and service improvements.
• Develop and maintain strong relationships with key stakeholders to foster long-term partnerships.

Qualifications

• Bachelor’s degree in Business, Technology or a related field.
• 5+ years of experience in sales, technical consulting, or a related role, within the enterprise mobility sector.
• Strong understanding of enterprise mobility solutions and their applications in various business environments.
• Excellent communication and presentation skills, with the ability to convey complex technical concepts to non-technical audiences.
• Proven track record of successfully closing enterprise deals and achieving sales targets.
• Ability to work collaboratively in a team-oriented environment and build strong relationships with internal and external stakeholders.
• Strong analytical and problem-solving skills, with a customer-focused mindset.

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