Job Description

We’re looking for a dynamic, customer-focused Membership Associate to join our team! In this role, you’ll be responsible for driving membership sales and delivering exceptional customer service. You’ll need a natural ability to engage potential members, guide them through the decision-making process, and close deals effectively. But it doesn’t stop there—once members are on board, you’ll act as their trusted partner, ensuring they feel valued, supported, and fully engaged with our offerings.

If you’re someone who thrives in a fast-paced environment, loves building meaningful relationships, and has a passion for helping others succeed, we want to hear from you!

Key Responsibilities 

Membership Retention and Growth 

• Assist in the development and implementation of comprehensive school and individual member recruitment, engagement, and retention strategies to achieve and exceed member growth and retention goals, in collaboration with the Membership and Marketing Managers 

• Communicate with prospective and active members via email, phone, video conferencing, and other communication channels to provide timely support 

• Utilize lead development systems to capture, process, and maintain new member leads 

• Assist with membership mailings, handwritten notes, and videos to members 

Member Service and Engagement 

• Serve as moderator for AMS’s online member community, encourage engagement, and identify additional resources needed 

• Ensure membership applications, renewals, and records are accurate and up to date, working closely with schools to complete submissions  

• Manage membership accounts, dues processing, refunds, and invoices for unpaid balances, in collaboration with membership services and accounting teams 

Other Duties 

• Monitor shared inboxes and provide helpful, timely responses to external inquiries 

• Assist with registration and execution of the annual conference and events, focusing on the member experience, including participant registration, and generating reports and invoices 

• Engage in customer service and support activities across all member interactions 

• Undertake departmental tasks as assigned 

Qualifications

Qualifications 

• 2+ years experience in sales, customer experience and/or retention, with a focus on relationship-building and growth. Prior experience with a membership-based experience is preferred, but not required. 

• Demonstrated ability to communicate effectively, including a pleasant, friendly, and courteous telephone manner; strong customer service skills; and proficient written communication skills 

• Strong computer skills with proficiency in Microsoft Office Suite 

• Ability to quickly learn about and understand the American Montessori Society and it's membership benefits to effectively support membership Growth and retention and to engage with members 

• Ability to apply critical thinking and problem-solving skills to research, troubleshoot, document, and guide members through their AMS membership experience to positively affect customer loyalty 

• A self-starter with the ability to problem solve 

• Education or membership experience preferred, but not required  

• Commitment to diversity, equity and inclusion 

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Job Description

The American Montessori Society is seeking a Marketing Coordinator with a passion for AMS’s mission to improve global education. Please note that a cover letter is required, and applications without a cover letter will not be considered.

The Marketing Coordinator will support the mission of AMS by assisting with the planning and executing of targeted marketing communications to current and prospective AMS members via all strategically relevant channels: email, social media, web, direct mail, and others. The Marketing Coordinator will directly support the needs of the Marketing department through copywriting, email marketing, project management, creation and scheduling of social media posts, image editing and routine graphic design, and the formatting and creation of web pages.

The ideal candidate will demonstrate strong writing and communication skills, tech savviness and a flair for learning new technologies quickly, top-notch decision making and independent thinking, and, most of all, a passion for improving education.

Responsibilities: 

• Work closely with the marketing team to coordinate, deploy, and track email and social media marketing, ensuring timely execution of campaigns.

• Editing and writing of content for AMS web pages, email marketing, and social media.

• Creation and editing of web pages using a content management system. (Training will be provided, but working knowledge of a content management system such as WordPress is helpful.)

• Assist in the ongoing, sitewide web content review and updates to maintain a timely and relevant website.

• Support marketing campaign execution for AMS’s annual conference, The Montessori Event, as well as additional online and in-person events.

• Develop and implement written and visual content for social media aligned with the organization’s goals and mission.

• Report generation through digital marketing tools such as Meta Business Suite, Hubspot, and Google Analytics.

Qualifications

• 2+ years of work experience or relevant internships.
• Demonstrably exemplary writing and editing skills. The buck stops with you when clicking “schedule post”, so the text must be perfect.
• Comfortable with social, email, and web marketing tools, such as Meta Business Suite, Hubspot, and Wordpress, and willing to learn new tools.
• A strong eye for visual design and basic design and image editing skills (e.g., Adobe InDesign or Canva).
• Ability to track and interpret marketing metrics to improve performance.
• Excellent organizational skills; ability to manage multiple projects.
• Ability to work effectively both independently and as a member of a team, and comfortable communicating via Teams/Zoom.
• An interest in or general knowledge of Montessori is a plus.

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