Position Overview:

Community Solutions is seeking an experienced, self-motivated and organized individual to join the energetic Built for Zero Team as a Systems Improvement Advisor - Community Coach. This position will be responsible for supporting communities in achieving reductions in homelessness.

The ideal candidate must be naturally curious and able to lead and coach with humility. They will work with their community partners to identify barriers to achieving goals and collaborate to develop creative solutions. The ability to collaborate with others to achieve a team goal through effective listening and outside the box thinking will be key to success. This position requires the ability to build relationships, manage projects,and implement and assess progressto achieve community goals.

This position will report to the Program Lead and work specifically to support community teams in scaling work to end homelessness.

Defining Success for this Position:

The successful Systems Improvement Advisor - Community Coach will regularly gather and analyze insights from local community performance data. In response to this data, they may execute, or support the execution of, any of the following strategies in communities as appropriate:

● Will building and relationship management

● Training and capacity building

● Focused quality improvement projects

● Transformative real estate projects, research pilots, or grantmaking opportunities ● Surfacing and clarification of key policy barriers and levers

All of these strategies are critical tools for ending homelessness measurably and equitably. The successful Systems Improvement Advisor - Community Coach will be skilled in

identifying when each strategy is needed and in drawing on the full resources and capacity of the Community Solutions team to deploy it.

Essential Duties and Responsibilities:

●Build the will for sustainable participation and change in communities:○Clearly and compellingly present on Built for Zero learning, methods, outcomes, and/or offerings to community leaders and stakeholders

○Support, leverage, and strengthen existing leadership structures and engage new partners where necessary, including engagement and support of BIPOC partners and those with lived experience of homelessness

○Identify relevant funding needs and coordinate with internal investment team in support of community goals

○ Support strengthening of partnerships with non-homelessness system specific institutions or groups

●Train local teams and build sustainable capacity in critical problem solving areas:○Assess education and training needs in communities related to

achieving their goals

○Deliver or make available appropriate training as needed, ensuring training is both cross-culturally relevant and culturally sensitive

○Identify critical local capacity gaps and propose ways to fill them, (policy change, pass-through funding, partner engagement, etc.)

○ Provide or make available subject-matter expertise, as needed or indicated by community data

●Leverage the quality improvement process to help communities:○ Assess the design and performance of local systems, co-design opportunities for improvement, and facilitate communities to set measurable goals and milestones

○ Set measurable, equitable and inclusive improvement aims

○ Design measurement plans with clearly defined outcome and process measures in service of identified improvement aims

○ Design and implement tightly scoped improvement projects to drive rapid learning

○ Evaluate progress toward goals and milestones and use information to support decision-making about abandonment, adaptation, or adoption ○ Organize, monitor and evaluate improvement project data to assess progress towards goals in support of ‘Adopt, Adapt, or Abandon’ improvement

decision-making

●Surface and clarify key policy barriers and levers:

○ Work with local teams to surface concrete waiver or administrative policy change requests and support those asks with local data

○ Support CS Communications, Partnerships and Policy teams with relevant, community-specific information to support implementation of the broader Built for Zero movement

○ Collaborate as needed with partners and funders to further joint advocacy agenda in support of community goals

●Support excellent strategy, execution, and culture across the Built for Zero team:○ Participate in regular strategic planning and implementation meetings for the Built for Zero initiative

○ Collaborate with implementation and strategy leads to update project scopes, timelines and work plans for relevant projects and assignments ○ Participate in team-wide system for learning, iteration, knowledge capture and spread

○ Proactively apply an equity lens in all circumstances, seeking to keep both equity and results at the center of team culture and work

○ Work collaboratively and constructively to improve and iterate Built for Zero team structures and workflows

Key Knowledge and Skill Areas:

● The ideal candidate will have demonstrated an ability to achieve results using at least two critical problem-solving competencies:

○ Facilitation of teams toward shared goals

○ Quality improvement (QI), also called ‘improvement science’

● In addition to these critical competencies, the strongest candidates may also possess deep content knowledge in at least some of the following areas: ● Housing and homelessness policy, specifically for family and youth systems; ● Race equity policy and/or problem solving;

● Continuum of Care funding and governance structures;

● Evidence-based outreach, housing and service delivery models

Position Specific Responsibilities/Skills/Qualifications

● Designing and delivering support and interventions to community teams focused on strengthening and sustaining system-wide foundations in service of reducing and ending homelessness for all populations.

● Continuously assessing the foundational strength and health of community teams to identify areas for improvement

● Experience building and leading coalition work to achieve shared outcomes ● Content knowledge around governance of homelessness response systems and programs, specifically for family and youth systems

Qualifications:

● Five to seven years previous work experience in a professional environment ● Passion for justice, equity, ending homelessness and the belief it is possible ● Experience with facilitation, public speaking, and coaching for improvement

● Ability to handle multiple tasks in a fast-paced, dynamic team environment and demonstrate a willingness to shift easily between various responsibilities with diverse stakeholders

● Strong project management skills, as evidenced by leading projects to successful and measurable completion

● Demonstrated understanding of structural racism and its impact on communities of color

● Collaborative work ethic and a high tolerance for feedback, direct communication, and proactive conflict resolution

● Non-traditional candidates are welcome. Community Solutions strives for representation and authentic inclusion of applicants and employees who have direct, first-hand experience with poverty, homelessness, and their root causes (including racism, marginalization, discrimination, and all forms of inequity).

Software/Apps Used:

Microsoft Office

Google Business Apps

Asana

Zoom

Social media software and applications

Work Environment:

This position can be located anywhere in the continental United States. The Built for Zero team has office space in Atlanta, Los Angeles, and New York City, but the position provides for the flexibility to work from a remote location without the standard support available at an office.

Salary:

CS offers competitive salaries and benefits packages for every position. The salary range for this position is between $76,634 and $97,921.. The actual salary is commensurate with the candidate's experience and may go beyond the listed range.

Travel Requirements:

Up to 5 days of travel may be required each month to attend team retreats, community visits, and other on-site training or convenings. Additional travel may be needed and will be negotiated with staff on an individual basis pending availability.

Diversity and Inclusion:

We strive for inclusivity and diversity by attracting extraordinary people from diverse backgrounds and lived experiences. We seek to employ an all-star team of people who vary by their race and ethnicity, gender identity, sexual orientation, nationality, age, culture, religion, veteran status, physical and mental abilities. We promote equal opportunity in the recruitment, selection, training, compensation, promotion, and benefits of all employees. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

COVID-19 Vaccination Mandate:

COVID-19 vaccination is mandatory for all Community Solutions staff—full-time, part-time, and contracted. Vaccination documentation must be provided to Community Solutions.

About Community Solutions:

Community Solutions is a non-profit organization that works to achieve a lasting end to homelessness that leaves no one behind. We envision a more equitable future where homelessness is never inevitable or a way of life, for anyone. Since 2015, we have led Built for Zero, a movement of more than 70 cities and counties using data to radically change how they work and the impact they can achieve — and proving that it is possible to make homelessness rare and brief. Nearly half of those communities have reduced homelessness in their communities, and 14 have ended veteran or chronic homelessness. In order to help communities equitably and sustainably end homelessness, we are also working to identify solutions that can address gaps in housing, disrupt inflow into homelessness, and produce more racially equitable systems.

Community Solutions seeks leaders at every level: extraordinary, mission-oriented people not satisfied with the status quo. We are a team of values-driven innovators motivated by results. We eagerly seek and support diverse applicants. We provide generous benefits and opportunities for inspiring and transformational professional growth. We pride ourselves in developing an inclusive workplace culture that encourages staff to bring their whole selves to work every day.

Position Overview:

Community Solutions (CS) is seeking an experienced, self-motivated, and organized individual to join the energetic, Built for Zero (BfZ) team as a Systems Improvement Advisor, Large Scale Change (SIA-LSC). This position will support the formation and sustainability of state and regional level backbone teams and strategies. Our experience demonstrates that, with coaching and support, leaders can act as a place-based backbone team, to vertically align efforts to end homelessness, local-to-regional, and prove that homelessness is solvable. The core of this work is building a backbone partner’s staff capability in BfZ core competencies, leading systems change, and activating state and regional leaders to clear the path for local communities in their work to achieve racially equitable, population-level reductions in homelessness. Quality improvement (also called Improvement Science) is the primary organizing framework for this work.

This position will be on CS’s Large-Scale Change team (LSC) and will work specifically on Built for Zero’s growing portfolio of backbone partnerships. In addition to supporting individual backbone teams, the SIA-LSC will provide targeted support to local community teams, alongside state and regional partners.

A successful SIA-LSC will work closely with the LSC State/Regional Strategy Lead to maintain effective coordination between state and regional intermediaries and local communities; refine and improve the LSC backbone model; and support the State/Regional Strategy Lead in planning and management of regular backbone team coaching, project management, virtual and in-person convenings. For state backbone partners, this includes support for convening a cross-agency state team dedicated to aligning state resources and policies in order to clear barriers identified by local teams.

The successful SIA-LSC will regularly gather, analyze, and harvest insights from a cohort of local community teams within BfZ backbone partner geographies. In coordination with CI colleagues, the SIA-LSC will support our backbone partner’s staff to convene local teams as a learning cohort, to identify barriers, share solutions, and make strategic connections between community needs and state and regional level actions. In response to this data, by co-leading and cross-training, the SIA-LSC will support staff at backbone partner agencies to step into the lead coaching role for execution of any of the following strategies in communities, as appropriate:

• Will building and relationship management
• Training and capacity building
• Focused improvement coaching
• Surface and clarification of key policy, resource, or coordination barriers and levers, to inform and integrate with a backbone team’s work to clear the path for local teams

All of these strategies are critical tools for ending homelessness measurably and equitably. The successful Systems Improvement Advisor - LSC will be skilled in identifying when each strategy is needed and in drawing on the full resources and capacity of the Community Solutions team to deploy it.

Essential Duties and Responsibilities:

• Build the will for sustainable participation and change in communities:
  • Clearly and compellingly present on Built for Zero learning, methods, outcomes, and/or offerings
  • Support, leverage, and strengthen existing leadership structures and engage new partners where necessary, including engagement and support of BIPOC partners and those with lived experience of homelessness
  • Results-oriented facilitation of teams with multi-sector stakeholders
  • Support vertical integration and coordination between BfZ state and regional backbone and local team goals, actions, and priorities
  • Support backbone team’s staff in convening local BfZ teams as a unique learning cohort, with a goal of enabling sustained work, led by state/regional backbone partners, after CS’s direct coaching ends

• Building upon, and in close coordination with, the work of other CS community-facing teams (e.g. BfZ Community Impact), build sustainable capacity in critical problem-solving areas:
  • Assess the need for and deliver (or make available) appropriate training to communities and backbone partners, ensuring training is both cross-culturally relevant and culturally sensitive
  • Deliver data quality, improvement science, and other core training support to backbone partners and local communities to support scaling quality data and the BfZ model
  • Identify critical local capacity gaps and propose ways to fill them, (policy change, pass-through funding, partner engagement, etc.)
  • Advance equitable access to training opportunities in communities

• Building upon, and in close coordination with, the work of other community-facing teams at CS (e.g. BfZ Community Impact), leverage the quality improvement process to help state and regional backbone partners:
  • Assess the design and current performance of state, regional and local systems and identify key leverage points, with special attention to racially inequitable outcomes
  • Set measurable, equitable and inclusive improvement aims
  • Design workable, well organized measurement plans and build regularly updated datasets
  • Design and implement tightly scoped improvement projects to drive rapid learning
  • Interpret the results of improvement projects and make decisions about the abandonment, adaptation, or adoption of proposed changes at scale

• Surface and clarify specific policy barriers and levers that fall within regional and/or state jurisdiction, control, or influence:
  • Leverage community data to determine resource and capacity gaps
  • Identify the ways in which local, state, federal or institutional policy may be impeding reductions in homelessness and/or contributing to racially inequitable outcomes in local systems
  • Support CS Communications, Partnerships and Policy teams with relevant, community-specific information to support implementation of broader CS policy agenda

• Support excellent strategy, execution and culture across the Built for Zero team:
  • Participate in regular strategic planning and implementation meetings for the Large-Scale Change and Built for Zero initiatives
  • Ensure project scopes, timelines and work plans are always up to date for relevant projects and assignments
  • Participate in team-wide system for learning, iteration, knowledge capture and spread

Professional Experience and Qualifications:

Ideal Qualifications

• A demonstrated ability to achieve results using at least two critical problem-solving competencies
  • Facilitation of teams toward shared goals
  • Quality improvement (QI), improvement science, or continuous improvement

• Deep content knowledge in at least some of the following areas:

• Housing and homelessness policy;
• Common state and regional (e.g., multi-county metro areas), jurisdictional policy, funding, and/or legislative levers that impact housing and homelessness (e.g., Medicaid, Zoning)
• Race equity policy and/or problem-solving;
• HUD Continuum of Care funding and governance structures;
• Evidence-based outreach, housing and service delivery models
• Upstream systems and funding structures

Minimum Qualifications

• Three to five years of previous work experience in a professional environment
• Strong critical thinking and the ability to engage with complex challenges
• Ability to handle multiple tasks in a fast-paced, dynamic team environment and demonstrate a willingness to shift easily between various responsibilities with diverse stakeholders
• Strong project management skills, as evidenced by leading projects to successful and measurable completion
• Experience with facilitation, public speaking, and coaching for improvement.
• Passion for justice, equity, ending homelessness, and the belief it is possible.
• Demonstrated understanding of structural racism and its impact on communities of color
• Collaborative work ethic and a high tolerance for feedback, direct communication, and proactive conflict resolution

These qualifications are critical. However, additional training and support will be available to the hired applicant to ensure success.

Non-traditional candidates are welcome. Community Solutions strives for representation and authentic inclusion of applicants and employees who have direct, first-hand experience with poverty, homelessness, and their root causes (including racism, marginalization, discrimination, and all forms of inequity).

Supervisory Responsibilities:

None.

Software/Apps Used:

Microsoft Office

Google Business Apps

Asana

Zoom

Social media software and applications

Work Environment:

This position can be located anywhere in the continental United States. The Built for Zero team has office space in Los Angeles, and New York City, but the position provides for the flexibility to work from a remote location without the standard support available at an office if such an arrangement meets the needs of Community Solutions.

Salary:

This position is grant-funded for two years with potential for renewal.

The salary range for this position is $76,634 to $97,921 depending on experience, proficiency, and qualifications.

Note that our salary structure is transparent and ensures that salary advancement is attainable with increased tenure, performance, independence, responsibility and embodiment of our organizational values. It is extremely rare and should not be expected that any applicant’s starting salary at Community Solutions would fall above the midpoint of the salary range for their position.

Travel Requirements:

Regular Travel will be required to attend semi-annual team retreats, community or partner visits, and other on-site trainings or convenings. Travel will be negotiated with staff on an individual basis pending availability.

Diversity and Inclusion:

We strive for inclusivity and diversity by attracting extraordinary people from diverse backgrounds and lived experiences. We seek to employ an all-star team of people who vary by their race and ethnicity, gender identity, sexual orientation, nationality, age, culture, religion, veteran status, physical and mental abilities. We promote equal opportunity in the recruitment, selection, training, compensation, promotion, and benefits of all employees. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

COVID-19 Vaccination Mandate:

COVID-19 vaccination is mandatory for all Community Solutions staff—full-time, part-time, and contracted. Vaccination documentation must be provided to Community Solutions. Vaccination information is completely confidential between the staff member and HR.

PLEASE NOTE:

We kindly ask applicants not to contact Community Solutions employees for updates on this role. Additionally, we are not accepting candidate resumes from recruitment firms.

About Community Solutions

Community Solutions is a non-profit organization that works to achieve a lasting end to homelessness that leaves no one behind. We envision a more equitable future where homelessness is never inevitable or a way of life, for anyone. Since 2015, we have led Built for Zero, a movement of more than 100 cities and counties using data to radically change how they work and the impact they can achieve — and proving that it is possible to make homelessness rare and brief. Nearly half of these communities have reduced homelessness and 14 have ended veteran or chronic homelessness. To help communities equitably and sustainably end homelessness, we are also testing strategies that can address gaps in housing, disrupt inflow into homelessness, and produce more racially equitable housing and homelessness systems.

Position Overview

This full-time position supports communities, individually or in cohorts, in achieving real-time, person-level data sets in service of ending homelessness. This is achieved through coaching, training, and referrals to technical assistance resources. The Data Coach & Performance Advisor is on Built for Zero’s Strategy and Evaluation team.

The Data Coach & Performance Advisor will:

• Coach communities to achieve and sustain Built for Zero’s Quality Data Standards—the development of their By-Name lists, tracking improvements through By-Name List scorecards with a focus on improving data infrastructure and using data to measure racial equity—as well as other data-related goals.
• Provide the coaching to a cohort of communities so they are able to track progress toward ending homelessness on at least a monthly basis.
• Develop tools, processes and strategies to address common barriers communities face, especially those related to being able to report timely, quality data.
• Train Built for Zero staff and communities on data and data visualization tools and concepts, such as performance dashboards and data accuracy.
• Provide data coaching interventions at community site visits and in-person conferences as needed.
• Support improvements to the Built for Zero internal performance management infrastructure.

Defining Success for this Position:

• Built for Zero communities have quality, real-time data and are supported in the use of Quality Improvement methodologies to set goals and measure progress.
• Built for Zero communities understand how to identify and clear any data or technology barriers keeping them from achieving a quality By Name List and tracking an end to homelessness.
• Built for Zero communities and internal BFZ staff are supported and trained on data and performance management concepts and tools.
• Built for Zero communities have a deep understanding of BFZ reporting fields, and are able to upload their data in a timely and accurate fashion.

Essential Duties and Responsibilities:

• Contribute to Clear the Path framework for communities to use their data to end homelessness in their communities
  • Assess the technology gaps and data training needs of new and existing Built for Zero communities data staff/teams to further their data capacity
  • Co-design and conduct analyses to aid in effective development and deployment of appropriate strategies, to clear the path for Built for Zero communities
  • Implement support plans, and monitor outcomes and improvements related to building data capacity in Built fo Zero communities such as Tableau license and trainings
  • Identify and address the needs of communities who struggle to report timely, quality data.
  • Support work around creation of a community level data solution (client level data)
  • Contribute to building out data strategy to easily track real time data on inflow into homelessness
• Provide one-on-one data coaching support to a cohort of communities to help them achieve quality data standards and other data-related goals to be able to track and end to homelessness on (at least) a monthly basis
  • Prepare and conduct new community data orientation calls and/or bi-annual webinars.
  • Assist and coach new communities in the development of their By-Name Lists and track improvements through By-Name list scorecard tools with a focus on data infrastructure areas, and integrating a Racial Equity framework
  • Support and track community progress toward individual and aggregate data coaching goals including embedding community data in coaching sessions
  • Develop tools, processes and strategies to address common community barriers as they emerge.
• Provide data coaching interventions at on-sites and other in-person convenings such as Learning Sessions.
• Formally and informally train Built for Zero team members and participating communities on Data and Performance Management tools and concepts, such as the Performance Management Trackers and data reliability.
• Assist the Knowledge Manager in capturing best practices from high performing Built for Zero communities.
• Support improvements to the Built for Zero internal performance management infrastructure.

Key Knowledge and Skill Areas

• Data Analysis Proficiency: Demonstrated ability to perform data analysis, including both qualitative and quantitative methods, to guide strategic decision-making and operational improvements.
• Data Systems Knowledge: In-depth understanding of Homeless Management Information Systems (HMIS) or similar databases, including data entry, management, and reporting functionalities.
• Performance Management: Experience in developing and implementing performance management systems that track progress against goals, identify operational bottlenecks, and drive continuous improvement.
• Data Coaching and Capacity Building: Skills in training and mentoring community teams to enhance their data literacy and capacity for using data effectively in decision-making processes.
• Project Management: Strong organizational skills with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• Stakeholder Engagement: Ability to engage with diverse stakeholders, including community leaders, data teams, and non-profit organizations, fostering collaboration and support for data-driven initiatives.
• Tool Development: Competence in developing tools and resources that assist communities in improving data quality and reliability. Preference for building custom HMIS reporting solutions.
• Equity and Inclusion: Knowledge of and commitment to embedding racial equity frameworks within data practices to ensure fair and unbiased outcomes.
• Technology Proficiency: Familiarity with data visualization tools such as Tableau and Salesforce, as well as proficiency in Microsoft Office and Google Business Apps to streamline workflows and enhance data communication.

Qualifications

• Five to seven years of previous work experience in a professional environment.
• Preference for those who have experience working in family and/or youth systems.
• Bachelor’s degree or an equivalent combination of education and experience.
• Passion for justice, equity, and ending homelessness.
• Experience in utilizing and training end users on HMIS or comparable government databases.
• Strong working knowledge of Excel and Google Suite products.
• Ideal candidate has familiarity with the homeless services sector or related public health field(s).
• Ideal candidate has experience with data improvement coaching and possesses a professional coaching demeanor.
• Ideal candidate has experience with public speaking, facilitation, and providing consulting support to community stakeholders.
• Experience with data visualization, data analysis, and quantitative measurement is a plus.
• Comfort with systems and macro-level thinking.
• Must have the ability to handle multiple tasks in a fast paced, dynamic team environment and demonstrate a willingness to shift easily between various responsibilities with diverse stakeholders.

Supervisory Responsibilities

None

Software/Apps Used

• Microsoft Office
• Google Business Apps
• Asana
• Zoom
• Social media software and applications
• Salesforce
• Tableau
• Slack

Work Environment

This position can be located anywhere in the continental United States. The Built for Zero team has office space in Los Angeles, and New York City, but the position provides for the flexibility to work from a remote location without the standard support available at an office if such an arrangement meets the needs of Community Solutions.

Position and Salary

This position is grant-funded for two years with potential for renewal.

CS offers competitive salaries and benefits packages for every position. The salary range for this position is between$76,634-$97,921. The actual salary is commensurate with the candidate's experience and may go beyond the listed range.

Travel Requirements

Up to 5 days of travel per month may be required to attend semi-annual team retreats, community visits, and other on-site trainings or convenings.

Diversity and Inclusion

We strive for inclusivity and diversity by attracting extraordinary people from diverse backgrounds and lived experiences. We seek to employ an all-star team of people who vary by their race and ethnicity, gender identity, sexual orientation, nationality, age, culture, religion, veteran status, physical and mental abilities. We promote equal opportunity in the recruitment, selection, training, compensation, promotion, and benefits of all employees. Qualified applicants with arrest or conviction records will be considered for employmentin accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

COVID-19 Vaccination Mandate

COVID-19 vaccination is mandatory for all Community Solutions staff—full-time, part-time, and contracted. Vaccination documentation must be provided to Community Solutions. Vaccination information is completely confidential between the staff member and HR.

PLEASE NOTE:

We kindly ask applicants not to contact Community Solutions employees for updates on this role. Additionally, we are not accepting candidate resumes from recruitment firms.