Job Description

InstantServe  is seeking a dynamic and results-driven Director of Sales to lead and expand our RCM and medical billing services. The ideal candidate will have a deep understanding of the healthcare industry, specifically RCM and medical billing processes, and a proven track record in sales leadership. This role demands a strategic thinker who can drive growth, build strong relationships with healthcare providers, and lead a high-performing sales team.

Key Responsibilities:

• Sales Strategy: Develop and implement a comprehensive sales strategy to drive growth in RCM and medical billing services.
• Market Expansion: Identify and pursue new business opportunities in the healthcare sector, focusing on hospitals, clinics, and physician practices.
• Client Relationship Management: Build and maintain strong relationships with key stakeholders, including healthcare providers, decision-makers, and industry influencers.
• Team Leadership: Lead, mentor, and motivate a sales team, setting clear goals, providing guidance, and fostering a high-performance culture.
• Revenue Growth: Achieve and exceed sales targets, contributing to the overall revenue growth of the company.
• Industry Expertise: Stay updated with industry trends, regulations, and competitive landscape to effectively position InstantServe ’s services in the market.
• Collaboration: Work closely with the marketing, operations, and client service teams to ensure seamless service delivery and client satisfaction.

Qualifications

Qualifications:

• Bachelor’s degree in Business, Healthcare Administration, or a related field (MBA preferred).
• Minimum of 8-10 years of experience in sales, with at least 5 years in a leadership role within the RCM or medical billing industry.
• Proven track record of meeting or exceeding sales targets in the healthcare sector.
• Strong understanding of RCM and medical billing processes, industry regulations, and compliance requirements.
• Excellent leadership, communication, and negotiation skills.
• Ability to build and maintain relationships with C-level executives and other key decision-makers.
• Strategic thinker with the ability to analyze data, market trends, and competitor activities to inform sales strategies.
• Proficiency in CRM software and sales analytics tools.

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Job Description

Job Summary: The Director of Revenue Cycle Management (RCM) is responsible for providing strategic leadership and oversight to ensure the efficient operation and administration of revenue cycle processes. This role involves selecting, developing, and evaluating team members to ensure compliance with company policies and procedures, as well as implementing advanced technologies to enhance efficiency. The Director will also play a crucial role in strategic planning, budgeting, and fostering a culture of continuous improvement within the team.

Key Responsibilities:

• Team Leadership: Select, develop, and evaluate team members to ensure operations comply with company policies and procedures.
• Strategic Leadership: Provide strategic leadership for short- and long-term goals, effectively communicating the company's mission and core values to implement positive change and organizational structure.
• Operational Oversight: Lead operational efforts through subordinates to ensure the effective administration of business processes and services, achieving goals within the assigned business units.
• Revenue Cycle Management: Oversee revenue cycle operations to ensure successful management of receivables and efficient functioning of the revenue cycle.
• Technology Utilization: Utilize AI and other advanced technologies to automate RCM processes where possible, driving efficiency and effectiveness.
• Budget and Schedule Management: Ensure that budgets and schedules meet company requirements, taking significant organizational responsibility for planning, staffing, budgeting, expense management, and implementing changes to current methods.
• Regulatory Compliance: Maintain current knowledge of all applicable laws and regulations, ensuring operations comply with necessary requirements.
• Process Improvement: Develop and refine procedures within the assigned functional areas, providing recommendations for improvement as needed.
• Continuous Improvement: Foster a continuous improvement mindset within the team, encouraging innovative solutions and process enhancements.
• Training and Development: Provide appropriate training to the team to ensure maximum efficacy and efficiency in operations.
• Succession Planning: Collaborate with employees to establish clear and concise development plans, ensuring succession planning and the advancement of future leaders within the organization.
• Employee Engagement: Offer leadership, guidance, and coaching to all direct reports to maintain an engaged and productive workforce, partnering with Human Resources on employee matters.
• Technical Guidance: Provide technical guidance and assist with various projects as assigned.
• Work Environment Management: Ensure the physical demands and work environment characteristics are conducive to performing essential job functions, providing reasonable accommodations as necessary.
• Supervision: May directly supervise various levels of accounts receivable, billing, collections, and/or reimbursement staff.

Qualifications

Skill Set:

• Educational Background: Bachelor’s degree in Business Administration, Healthcare Administration, or related field required. Master’s degree preferred.
• Experience: Minimum of 7-10 years of experience in revenue cycle management, with at least 5 years in a leadership role.
• Technology Implementation: Proven experience with AI and advanced technology implementation in RCM processes.
• Leadership Skills: Strong leadership and team development skills.
• Strategic Planning: Excellent strategic planning and operational management abilities.
• Industry Knowledge: In-depth knowledge of revenue cycle processes, compliance regulations, and industry best practices.
• Analytical Skills: Strong analytical, problem-solving, and continuous improvement skills.
• Communication Skills: Effective communication and interpersonal skills.

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Job Description

Roles & Responsibilities:

As the Senior Business Development Manager, your key responsibilities will include:

Building CXO Connects:

Cultivate and nurture relationships with key clients over time, understanding their unique challenges and providing tailored solutions that leverage the strengths of Instantserve.

Focus on establishing strong ties with high-quality large accounts, particularly within the Fortune 1000 companies.

Growth-Oriented Approach:

Demonstrate a growth-oriented mindset by targeting and winning new logos with long-term potential, especially in the form of large deals and significant business opportunities.

Leveraging Alliances and Partnerships:

Utilize alliances and external partnerships, including cloud and digital collaborations, to identify areas for joint propositions and solutions that benefit the customer.

Identifying Key Decision Makers and Becoming a Trusted Advisor:

Identify key decision makers within client organizations and industry, fostering robust relationships to become a trusted advisor and consultant for their business needs.

Leadership and Vision:

Set a clear vision for the growth of targeted accounts, mobilizing cross-functional teams within InstantServe to pursue key opportunities and close significant deals for the organization.

Origination and Deal Closure:

Utilize your proven business development experience to identify, penetrate, grow, and scale Fortune 500 High-Tech clients, successfully originating and closing large deals.

Preferred Requirements:

To excel in this role, we are looking for candidates with the following qualifications:

A strong track record of business development experience with Fortune 500 High-Tech clients, showcasing the ability to identify and penetrate new accounts and drive their growth.

Deep understanding of technology and vertical platforms, enabling the strategic crafting of solutions (alongside pre-sales teams) that meet customer needs.

A minimum of 10 years' progressive experience with a Tier 1 company in the High-Tech space, complemented by experience in global delivery models and matrixed environments.

Exceptional ability to build rapport and connect with C-suite executives, enabling the origination of significant business opportunities and mobilizing clients and relationships effectively.

Excellent communication skills to engage with CXO leaders and convey ideas, proposals, and solutions effectively.

Proven track record of enhancing business from existing accounts, consistently achieving contribution and collection norms.

Joining our team as a Senior Business Development Manager, you will play a pivotal role in driving Our success and strengthening our position in the market. We look forward to your contributions and leadership as we continue to grow and expand our presence in the industry.

Qualifications

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