Role profile

To provide Lifecycle Support to the whole of the PFI Business, supporting all Contract Delivery Managers in delivering their contractual obligations and maximising turnover and profit. Providing strategic and tactical lifecycle support and direction to the regional Account Directors and the Divisional Director.

To manage the lifecycle funds across all of the PFI estate, including collating annual plans and coordinating reactive lifecycle applications. Ensuring that each contract is compliant with the requirements of the Project Agreement and working closely with the SPV’s to identify potential lifecycle surplus drawdowns.

Duties & responsibilities

• Ensuring that each LC fund is monitored and spend is allocated to correct element to enable IFM to carry out LC works without exceeding the budget allocated to each site.
• Schedule/Agree LC works in cooperation with site operations staff and IFM Contract Delivery Managers, ensuring, if possible, minimum disruption to the day to day operations of the site and maximizing budget opportunities for IFM.
• Manage sub contractors so that the LC funds are optimized and best value for money is achieved. Negotiate work packages with subcontractors so that IFM maximize their spending power.
• Manage the process for carrying out condition surveys/monitor work in progress/ensuring quality of workmanship, representing IFM during LC works.
• Manage the process for compiling Application Certificates, formal reports/fire audits and annual lifecycle reports.
• Compile reports as required for SPV/senior management including detailed information on lifecycle spend against budget, identifying any risks of potential overspend
• Attend meetings with the banks TA/SPV representative to discuss lifecycle plans and to review contractual obligations for both parties.
• Advise IFM sites on all lifecycle related issues.
• Carry out regular review of the lifecycle funds to determine if there are opportunities to drawdown lifecycle surpluses.
• Ensure that all contractual lifecycle obligations are communicated and complied with.
• Create project processes for site teams to ensure all statutory and company requirements are complied with, in particular the CDM Regulations.

Qualifications & experience

• Industry relevant qualifications
• Qualified to MCIOB or CIBSE.
• Prior experience within the PFI/PPP sector
• Previous experience of developing lifecycle controls for PFI/PPP contracts.
• High level of administration and organisational skills
• Computer literate Word, Excel, Outlook

Mobile Technician

About The Role

A Mobile Multi Skilled Maintenance Engineer to carry out PPM and Reactive Activities in a variety of commercial premises, candidates will ideally be located in the required area. Applicants will have Commercial Experience. The applicant would be expected to assist with various reactive and PPM tasks. Some installation work will be expected although the core part of the role is maintenance.

The role is predominantly Skillset AC/HAVC bias of strong multi-skilled background with experience of Building Services.

This is a hands-on role and would suit an individual that can work using their own initiative and have a proactive approach to undertake all tasks required. A conscientious and reliable team player and someone that has excellent interpersonal and communication skills due to this being a client facing role. The ability to produce quotes for additional works by obtaining materials costs and writing up a description of the works required.

Main Duties and Responsibilities:

• To carry out reactive maintenance repairs across various contracts.
• To assess and order parts and equipment necessary for individual tasks.
• To work to recognised industry standards at all times.
• To participate in flexible working hours and out-of-hours emergency cover as required by the contract.
• To undertake training as required to perform the duties of the role, including health and safety courses and further trade development, to maintain current knowledge and professional qualifications (Continued Professional Development).
• To assist other trades as/when required.
• To update/close completed Reactive & PPM tasks on our CAFM System
• Ensure engineering standards are maintained in order to maximise efficient operation and reliability of plant.
• To ensure company QA and site procedures are adhered to in all aspects.
• To ensure that both Client and Integral’s Health and Safety procedures are followed at all times.
• To inspect the condition of services and proactively deal with call outs/repairs as required and/or requested by management.
• To attend emergencies, inside and outside of normal working hours.
• Keep and maintain all company issued tools in a safe and working condition.
• To assess and order parts and equipment necessary for individual tasks.
• To work to recognised industry standards at all times.
• To undertake training as required to perform the duties of the role, including health and safety courses and further trade development, to maintain current knowledge and professional qualifications (Continued Professional Development).
• To undertake any other duties as directed by Managers within the remit of the role.
• Provide detailed and accurate reports for any remedial works required whilst attending site
• Produce technical and situational reports as required
• Updating of on-site log books for compliance purposes
• Electrical testing and completion of any certificates or documentation for works completed
• Complete on site Method Statements and Risk Assessments as necessary
• This job description sets out the main duties of the post at the date it was completed. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed.

AC/HVAC Specific

• To carry out works on AC equipment, such as compressor and fan replacement, clear line blockages and replace condense pumps, fault find PCB’s and electrical wiring replacing as necessary, repair pipework and complete pressure leak tests, install new splits
• To carry out PPM tasks, such as annual servicing, filter and coil cleans, FGas leak checks, tap temperature testing and flushing, fan coil servicing, functional testing and visual inspection of equipment

Experience and Qualifications:

• Extensive experience within the trade of service, installation and maintenance of refrigeration and air conditioning systems, VRV, VRF & split systems
• Knowledge of Fault finding on AC control systems
• NVQ 3 Certificate in Servicing and Maintaining Air-Conditioning and Heat Pump Systems
• NVQ 3 Certificate in Installing and Commissioning Air-Conditioning and Heat Pump Systems
• NVQ 3 Diploma in Servicing and Maintaining Refrigeration Systems
• NVQ 3 Certificate in Installing and Commissioning Refrigeration Systems
• C&G 2079 F GAS and ODS Regulations : Category 4
• Full UK Driving License
• Knowledge of building fabric and experience in carrying out basic fabric reactive repairs when required
• Extensive Knowledge of Health & Safety Regulations.
• Ability to act on own initiative.
• Smart appearance, presentable
• Must be available for call outs
• Good written and verbal communication skills
• Able to work from a smartphone and PDA
• Comfortable working within a team environment. Able to contribute to teams success whilst willingly following instructions
• Self-motivated and able to work unsupervised
• Adaptable and flexible approach to work requirements, willing to accept change.
• The candidate will be required to adopt a flexible approach to working hours to suit the needs of the sector. This will require work at weekends and in the evenings.
• IPAF 3a&3b
• Pasma

#LI-JA1

Mobile Technician

About The Role

A Mobile Multi Skilled Maintenance Engineer to carry out PPM and Reactive Activities in a variety of commercial premises, candidates will ideally be located in the required area. Applicants will have Commercial Experience. The applicant would be expected to assist with various reactive and PPM tasks. Some installation work will be expected although the core part of the role is maintenance.

The role is predominantly electrical skillset bias of strong multi-skilled background with experience of Building Services.

This is a hands-on role and would suit an individual that can work using their own initiative and have a proactive approach to undertake all tasks required. A conscientious and reliable team player and someone that has excellent interpersonal and communication skills due to this being a client facing role. The ability to produce quotes for additional works by obtaining materials costs and writing up a description of the works required.

Main Duties and Responsibilities:

• To carry out reactive maintenance repairs across various contracts.
• To assess and order parts and equipment necessary for individual tasks.
• To work to recognised industry standards at all times.
• To participate in flexible working hours and out-of-hours emergency cover as required by the contract.
• To undertake training as required to perform the duties of the role, including health and safety courses and further trade development, to maintain current knowledge and professional qualifications (Continued Professional Development).
• To assist other trades as/when required.
• To update/close completed Reactive & PPM tasks on our CAFM System
• Ensure engineering standards are maintained in order to maximise efficient operation and reliability of plant.
• To ensure company QA and site procedures are adhered to in all aspects.
• To ensure that both Client and Integral’s Health and Safety procedures are followed at all times.
• To inspect the condition of services and proactively deal with call outs/repairs as required and/or requested by management.
• To attend emergencies, inside and outside of normal working hours.
• Keep and maintain all company issued tools in a safe and working condition.
• To assess and order parts and equipment necessary for individual tasks.
• To work to recognised industry standards at all times.
• To undertake training as required to perform the duties of the role, including health and safety courses and further trade development, to maintain current knowledge and professional qualifications (Continued Professional Development).
• To undertake any other duties as directed by Managers within the remit of the role.
• Provide detailed and accurate reports for any remedial works required whilst attending site
• Produce technical and situational reports as required
• Updating of on-site log books for compliance purposes
• Electrical testing and completion of any certificates or documentation for works completed
• Complete on site Method Statements and Risk Assessments as necessary
• This job description sets out the main duties of the post at the date it was completed. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed.
• To carry out electrical works, such as electrical wiring fault finding and repair, door entry and auto door control systems, emergency & non emergency lighting fault finding/repair and replacement, lamp changing, replacement socket outlets and other face plates, BMS and heating controls fault finding and repair, immersion heater and instantaneous water heater fault finding/repair and replacement,
• Carry out PPM tasks, such as emergency light testing, fire alarm testing, distribution board checks, RCBO/RCD testing, fixed wire testing, tap temperature testing and flushing, Fan Coil servicing, AC/AHU filter replacement and cleaning, functional testing and visual inspection of equipment.

Experience & Qualifications:

• NVQ 3 Electrical Installation
• C&G Level 2 and 3 Diploma Electrical Installation
• C&G 2360 Parts 1 & 2 or 2330 Levels 2 & 3
• C&G 2391 or 2394 & 2395
• 18th edition certificate
• Extensive Knowledge of commercial electrical systems
• Strong Electrical & Mechanical Maintenance experience
• Knowledge of heating and air conditioning systems
• Basic plumbing, carpentry and fabric skills would be an advantage.
• Full UK Driving License
• Knowledge of building fabric and experience in carrying out basic fabric reactive repairs when required
• Extensive Knowledge of Health & Safety Regulations.
• Ability to act on own initiative.
• Smart appearance, presentable
• Must be available for call outs
• Good written and verbal communication skills
• Able to work from a smartphone and PDA
• Comfortable working within a team environment. Able to contribute to teams success whilst willingly following instructions
• Self-motivated and able to work unsupervised
• Adaptable and flexible approach to work requirements, willing to accept change.
• The candidate will be required to adopt a flexible approach to working hours to suit the needs of the sector. This will require work at weekends and in the evenings.
• IPAF 3a&3b
• Pasma

#LI-JA1

Category Manager

UK Based – Near London, Birmingham, Bristol, Manchester or Leeds preferable. Flexible working

ABOUT INTEGRAL

Integral, a JLL company, is a leading Mechanical, Electrical and Fabric property maintenance business, providing Planned, Preventative and Reactive Maintenance to over 1,600 clients in 64,000 locations. We are shaping the future of facilities services and are passionate about making all buildings more efficient and sustainable.

As a member of the JLL family, Integral is part of a global network whose mission is shaping the future of real estate for a better world. Our one team approach is unique and helps to solve challenges across broader real estate spectrum. As a JLL company we are more focused than ever on delivering innovative, flexible and data driven solutions. By putting technology at the core of our delivery and working with an ecosystem of proptech partners, our skilled engineers can more effectively manage buildings. It means we understand what’s happening beneath the surface, improve experiences and support businesses on their journey to net zero.

People are at the heart of what Integral does. We pride ourselves on delivering service with care and respect, especially during difficult times when we’re needed the most. We provide service with character.

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements below. We’re interested in getting to know you and what you bring to the table!

JOB PURPOSE:

This Category Manager role sits within our Integral Sourcing and Procurement Team, reporting into the Senior Category Management Lead, and working alongside the business to develop and execute category strategies and manage supplier relationships.

The principal purpose of the role is to build strong market knowledge and insights across all the service lines and sectors that Integral currently operates, and to develop category strategies that support and facilitate the business in delivering optimal solutions. Along with the ability to develop and manage preferred suppliers and to identify where the opportunities are to self-perform versus delivery via our preferred suppliers.

This role will be a 12-month Fixed Term Contract to cover Maternity Leave but may result in a permanent role.

KEY RESPONSIBILITIES AND DELIVERABLES:

• Subject matter expert for allocated Facilities Management (FM) categories and key point of contact within Integral for any enquiries or solution development opportunities.

• Responsible for the strategy development, execution and performance of all allocated category related activities including: category reviews and procurement event planning; pre-qualification questionnaires; RFx / RFP management, bid analysis and recommendations; liaison with key stakeholders for Category Strategy sign offs and bid solution approvals; savings reporting and compliance management.

• Continuously drive category opportunities and proactively identify, agree and execute those projects. Utilise supply chain data analytics to assess current needs across the portfolio and enable strategic thought leadership.

• Deliver financial targets in line with business expectations and proactively seek opportunities to target the delivery of additional benefits whilst mitigating impacts such as inflation, materials shortages etc.

• Possess strong FM market knowledge, keep up to speed on market movements, develop category insights and create clear category plans which are regularly updated to reflect market changes.

• Apply market and industry intelligence to identify and qualify new suppliers to support the business and delivery of services.

• Develop a sound knowledge and understanding of Integrals self-delivery capability versus our subcontracting strategy, developing make vs. buy scenarios across each category.

• Rationalise the supply base and implement strategic supplier partner frameworks and maintain them.

• Play a leading role in delivering our Alliance Programme, an exclusive supplier membership programme, and work with our Alliance partners to drive value through deeper collaborations and unlocking growth opportunities to ensure we deliver our annual targets.

• Deliver Supplier Relationship Management (SRM) with key Suppliers to manage relationships and ensure relevant stakeholders are engaged in the process.

• Track and monitor Supplier Performance Management (SPM) with key Suppliers to regularly review their performance, and work with them to make improvements where necessary. Act as the internal issue resolution point.

• Support new business wins and help protect the win in relation to existing Client renewals & expansions, through supporting our Senior Client Sourcing Leads in any required activities, for example recommending suppliers to participate in bids, helping collate quotes etc.

• Support the delivery of the Supplier Onboarding programme reviewing new supplier requests against our existing PSL and undertaking due diligence checks to approve new suppliers.

• Contribute to the development of the Integral Sourcing and Procurement Playbook & the Innovations Playbook.

• Identify opportunities to either improve existing or develop new procedures, including rationalisation of legacy processes, continuously challenge leakage and non-conformance to preferred suppliers.

• Work closely with Health and Safety and ensure our subcontractors are following our H&S processes and procedures.

• Develop presentations for use with internal and external stakeholders and/or teams as required.

• Apply ethical company standards.

KEY EXPECTATIONS:

• Develop category plans which provide supplier summaries, stakeholder engagement plans, commercial summaries and market insights that lead to the development of both short and long-term strategies.

• Ability to negotiate and have proven negotiation strategies within areas of responsible spend.

• Lead the development and execution of all category requirements - performing due diligence and assessment of prospective suppliers, executing RFPs/bids, negotiating contracts and ensuring effective transition to operations during implementation.

• Deliver SRM and SPM across allocated categories.

• Support the delivery of the Alliance programme to meet annual targets.

• Work closely with our Senior Client Sourcing Leads to keep them appraised of category strategies, preferred suppliers and market insights and in turn support the conversion of non-preferred suppliers to our PSL.

• Partner with functional leads and SMEs across the business to drive both immediate and sustained benefits.

• Bring strategic thought leadership to identify additional cost and operational efficiencies.

• Proactively manage internal stakeholder expectations and escalate at appropriate times.

• Engage regularly with JLL’s Procurement and Category Management teams to share best practice and knowledge, collaborate and leverage joint opportunities.

• Support the Integral and JLL ESG and Diversity programmes, and ensure targets are reported and delivered.

• Work closely with the Business Intelligence function and build data insights that can benefit the whole team.

• Subject matter expert for categories and main point of contact within Integral.

REQUIREMENTS & QUALIFICATIONS

Previous Experience:

• Must have 5-7 years relevant FM category management experience – Hard Services is the preference but some Soft Services experience will also be relevant to this role.

• Ideally experience of managing and working in Hard Services or an Engineering discipline.

Education and skills:

• Bachelor’s Degree / Degree in Procurement or Supply Chain preferred.

Certifications:

• Professional certification e.g., CIPS, CPM or evidence of continued professional growth e.g., Finance (ACCA, CIP, IMC); Business (MBA, master’s in business or equivalent).

Targeted Competencies:

• Hard FM Category knowledge and experience is preferred, especially across the UK market.

• Experience of effective supplier management techniques, including commercial and qualitative performance, risk management and supplier relationship management.

• Able to demonstrate experience in a broad range of key procurement skills including leadership, negotiation, influencing, project and change management and governance.

• Excellent written and verbal communication skills with an ability to communicate across all levels.

• Excellent inter-personal and organization skills.

• Proven ability to facilitate strategic supplier relationships and work with senior business executives and across procurement leadership. Includes the ability to sell and present initiatives and/or new ideas.

• Ability to demonstrate value, insight and innovation development.

• Proven ability to deliver results in challenging environments.

• Ability to work in a fast-paced environment with strict timelines, both under own accountability and as part of a team.

• Advanced knowledge of MS Office (Excel, Word and PowerPoint essential).

• Experience of working with CAFM systems and e-Sourcing tools is desired.

• Strong analytical skills with excellent ability to work with large amounts of data and build reports and category strategies.

What you can expect from us:

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL/Integral. Apply today!