Koala’s mission is to provide better furniture by Australia, for the world. Combining customer-centric products, a world-class technology and fulfilment platform, incredible customer service and social good, we are changing the way people buy and enjoy furniture.

Why we have this role @ Koala

This senior position reporting to the Director of Planning offers a dynamic opportunity for an experienced demand planner to play a pivotal role in shaping Koala's demand planning strategy while contributing to the overall success of the organisation.

We are looking for an experienced demand planner who is comfortable collaborating across functions to ensure our global demand plans are reflective of the businesses sales and marketing goals.

This is an exciting opportunity to join our planning team during a pivotal period of transformation, as we implement automation into our demand planning framework and drive significant advancements in our processes.

What key responsibilities does this role have @ Koala?

• Take charge of the demand planning function at Koala, focusing on enhancing the accuracy of our bottom-up forecast and demand plan with system support
• Collaborate with internal marketing and growth teams to align the demand plan with Koala’s sales and marketing objectives, ensuring a cohesive approach
• Manage demand related exceptions within our planning platform (significant deviation in sales v forecast, MAPE exceeds threshold, bias swings etc)
• Work closely with internal product and marketing teams on new product introductions and terminations, ensuring demand planning platform is reflective of any expected cannibilisation, halo, replacement or reference product impacts
• Assist with commercial endorsements of new products and ranges, providing transparent views on inventory investment while providing feedback on launch timings and plans from an operational perspective
• Lead promotional planning cycles with broader business units, ensuring operational demand plan is finalised for replenishment within lead times
• Maintain all master data that relates to forecasting within the planning platform
• Provide visibility on excess inventory (actuals v risk) & slow moving lines to be actioned by wider team
• Work with other senior members of the team to reinvent the current Koala ways of reporting in relation to inventory and demand outlooks
• Attend and provide insights across various Koala forums in relation to demand constraints, drivers, risks and levers
• Assist with projects to achieve greater efficiencies within planning and across the supply chain

Ideal background…

• 3 - 5 years experience in demand planning (essential)
• Experience owning demand reporting metrics (Bias, Error, FVA, MAPE, SWAPE, lags etc)
• Previous experience with demand planning tools (Logility, RELEX, Anaplan etc)
• Involvement in previous system/tool implementations is a bonus
• Advanced analytical skills across Microsoft Excel and Google Sheets
• Previous experience within S&OP and/or IBP structures and processes
• Experience in a direct to consumer supply chain is desirable
• Previous exposure to bill of materials / shared componentry - furniture is a plus
• Excellent written & verbal communication skills
• Ability to confidently lead and actively engage in high level discussion & forums
• A team player that can also work independently
• Self-motivated, task-oriented and organised
• Ability to perform in a time sensitive environment
• A passion to keep up to date on current industry trends

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy mob! 

• Flexible working - The freedom and autonomy to do your best work the way that works for you.
• Take a break - Generous time off and parental leave to help keep your work life balance, balanced. 
• Fully stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouses are as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - We’ve partnered with RMIT where all of our Koala’s receive a discount, unlimited access to LinkedIn Learning and Koala facilitated resources. 
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding and so much more.

All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're bloody confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognise that a diverse workforce is crucial to our success as a business.

https://koala.com/en-au/careers 

* Recruiters, sending you love and light, but we got this and won’t be accepting unsolicited CVs.

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Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfilment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

Koala is seeking an experienced 3D artist who specialises in the creation of realistic 3D renders for furniture industrial design and high impact film assets for marketing and communications. Reporting to the Head of Creative, you will be responsible for leading the development of realistic furniture renders to exact specifications, crafting visually stunning, detailed and operational digital representations of our award winning furniture. 

If you’re passionate about crafting the optimum lighting environment to show off hyper-realistic fabrics, and are interested in creating industry-disrupting 3D operational models for a company who’s disrupting the furniture industry, then you should have applied already.

What key responsibilities does this role have @ Koala?

• Create realistic 3D renders of furniture industrial designs, focusing on accuracy and attention to detail.
• Develop highly detailed and realistic fabrics and materials to enhance the realism of the renders.
• Work closely with designers and engineers to ensure that each model meets specifications and design requirements.
• Collaborate with the marketing team to create compelling visual assets for promotional materials and marketing campaigns.
• Gathering information to create models: sketches, drawings, photographs, and video, materials, finished product samples – in general, everything that will help to understand the appearance and structure of the object.
• Oversee and maintain library of furniture models built in collaboration with Cylindo
• Manage the day-to-day project management and workflow of 3D Assets for Koala with both external and internal stakeholders.
• Stay up-to-date with the latest trends and technologies in 3D rendering and industrial design.

Ideal background…

• An expert in 3D modelling able to accurately replicate furniture to provided specifications.
• Exacting eye for detail and a passion for creating highly detailed and life-like fabrics and materials. 
• Proven experience as a 3D artist specialising in furniture industrial design, with a strong portfolio showcasing previous work.
• Proven experience in developing and optimising materials library - creating accurate and richly detailed materials and textured to accurately represent the products.
• Experience working with the Chaos platform, with a strong understanding of web-based AR platforms.
• Familiarity with Cylindo is preferred.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Excellent time management and organisational skills, with the ability to prioritise tasks and meet deadlines.

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• WFB/Hybrid working - We’re mixing it up with a couple of days back in the Alexandria Treehouse (office) and work from bed/home (WFB); we want you to do your best work the way that works for you, including from anywhere on the globe (T&Cs apply)!
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short and long-term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1% and so much more.

All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala is a high growth ecommerce startup originating in Sydney, Australia. We provide furniture for the digital age, and have become well known in Australia and Japan because of our approach to marketing & retail which is more akin to a tech-company. In just over 6+ years in Japan we have achieved significant growth and we're only just getting started! 

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way  in Japan people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala
Earned media and influencers are a key growth driver for brand awareness & revenue for Koala Japan. The chosen candidate will be someone who brings a modern approach to a traditional industry in Japanese PR & Communications, constantly on the lookout for new ways to grow the business via worthy PR stunts, campaigns & initiatives.

What key responsibilities does this role have @ Koala?

• Create PR & Communication strategies for brand, new products and promotions 
• Work with PR agency, lead ideation & execution of PR initiatives that will drive earned media or viral attention
• Develop PR plan and calendar monthly, quarterly in line with marketing strategy
• Work with other Marketing functions (Creative and Sales Marketing) to align brand voice, and communicate this across holistic media channels
• Content production of PR-related materials such as press releases, PR event production, campaigns etc
• Tap into a broad network of journalists & TV networks to drive earned media 
• Work with agencies, create and manage influencer campaign that will drive site traffic and conversion
• Plan & manage owned and earned social media contents and operations 
• Support to supervise metric driven reporting of PR & communication activities 
• Bring a revenue & growth-oriented mindset to PR
• Project management and future team management

Ideal background…

• 5+ years working experience with a PDCA cycle mindset
• Experience of learning a lot from work failures
• 3+ years experience of producing owned media content
• 5+ years experience working within a communications agency or in-house consumer brand
• Experience and enjoyment working in fast-paced global start-up business environment
• Prior contacts with local journalists and media preferred 
• Experience working within social media/ influencer marketing/ PR preferrable 
• Demonstrable knowledge showing use of data/how data informs PR
• Interest in growth or performance marketing, and how these interact with PR is a bonus
• Japanese native level and English business level is required

Treehouse Perks and Privileges…

Koala is only as good as its employees are happy - and we’re one happy international bilingual bunch! We offer our teams flexible hybrid working options and the freedom and autonomy to do their best work in a way that works for them from anywhere in the globe! Whether that’s working your own version of 9-6, working from home in your pajamas from time to time or hanging out at our Treehouse (this is what we call our office digs) in Omotesando, or enjoying the 20+ days annual leave (+generous time off for volunteer, parental, Koala life leave and more) you decide whatever helps you find your flow! The Treehouse has plenty of social activities to get involved with, including Thursday lunches, and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognize that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. Lastly and importantly our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support. We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more. All in all, the Koala Kommunity is a great place to hang out in and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change uber quickly. Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala’s mission is: better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service, and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

We are looking for a Customer Experience Manager who is passionate about creating memorable experiences for our customers at every touchpoint. In this role, you will be responsible for developing and implementing digital and real world strategies to a market-leading experience. The ideal candidate will have a strong background in e-commerce customer experience and won’t be afraid to roll up their sleeves and work on the tools as we scale. The candidate will be experienced in utilizing technology and automation to deliver exceptional viral customer experiences.

What key responsibilities does this role have @ Koala?

• Manage transactional communication and process flow to ensure customers have a seamless experience from order to delivery and return.
• Manage and scale the customer support function, with a willingness to be hands on as we scale the team.
• Utilise technology and automation to create a customer-first experience that offers fast and accurate delivery of information to customers without sacrificing on the human experience.
• Establish and monitor key performance indicators (KPIs) to track customer satisfaction, service levels, and operational performance, and implement initiatives to drive improvements.
• Collaborate with cross functional teams, including Marketing, Sales, Product, and Tech to ensure a seamless and consistent customer journey.

Ideal background…

• 3+ years in a customer experience role and managing a small team
• Awesome at Shopify and Gorgias
• An interest in AI and automation 

• Takes ownership of the role
• Thrives in a fast paced environment
• High-level of attention to detail
• Ability to understand the big picture and prioritize competing considerations
• Always thinking two steps ahead
• Curious mindset
• Passionate about customers and their experiences 

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• Work From Bed (WFB)/Hybrid working - We have an office in LA, but also happy for you to be fully remote and will ensure your home office needs are taken care of!
• Take a break - Generous time off - Koala life leave, volunteer, parental, and more to help keep your work-life balance, balanced. 
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Competitive 401k matching and private health insurance.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short and long-term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more.
• All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball (Aussie cricket reference FYI).  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

We are looking for a world-class Affiliate and Influencer Manager to lead our efforts in building and managing a successful affiliate and influencer program in the USA. As the Affiliate and Influencer Manager, you will be responsible for developing and executing strategies to enhance our brand presence and increase sales through affiliate and influencer partnerships. You will lead strategy, outreach efforts, negotiate collaborations, and work closely with influencers to promote our products across various platforms. Your analytical skills will be crucial in evaluating the performance of these partnerships and optimizing our approach for maximum impact.

As US Affiliate and Influencer Manager you will...

Strategy Development: 

• Develop and implement a comprehensive affiliate and influencer marketing strategy aligned with our brand objectives. 
• Identify and recruit new affiliate partners and influencers aligned with our brand values and target audience.Identify opportunities for growth and innovation in our partnership approaches.

Outreach and Negotiation: 

• Conduct outreach to potential affiliates and influencers. 
• Build and maintain relationships through effective negotiation and collaboration to secure mutually beneficial partnerships that maximize ROI.

Platform Management: 

• Leverage your understanding of social media and affiliate platforms to optimize partnership strategies. 
• Stay updated on platform trends and best practices to ensure maximum engagement and reach.

Content Collaboration: 

• Collaborate with the marketing team to align affiliate and influencer efforts with broader marketing goals.
• Work closely with influencers to develop engaging content that aligns with our brand image and resonates with their audiences. Oversee content creation and ensure it meets our quality standards.

Performance Analysis: 

• Analyze data and KPIs to evaluate the success of affiliate and influencer campaigns, and make data-driven decisions.
• Provide regular reports and insights to the management team, highlighting successes, areas for improvement, and future opportunities.
• Continuously optimize campaigns by testing new strategies, content, and partnerships.

Budget Management: 

• Manage the affiliate and influencer marketing budget, ensuring efficient allocation of resources and maximizing return on investment (ROI).

Cross-functional Collaboration: 

• Collaborate with internal teams, including marketing, sales, and product, to ensure alignment and consistency in messaging across all channels.

What you bring with you…

• 3+ years of experience in affiliate and influencer marketing
• A track record of successful campaign management and growth.
• Strong negotiation and relationship-building skills.
• In-depth understanding of social media and affiliate platforms.
• Excellent analytical skills with the ability to interpret data and provide actionable insights.
• Creative mindset with the ability to develop innovative partnership strategies.
• Strong communication skills and attention to detail.
• Self-motivated, organized, and able to work independently as well as part of a team.

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch!

• Work From Bed (WFB)/Hybrid working - We have an office in LA, but also happy for you to be fully remote, and this role will require a decent amount of travel as well.
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced.
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam.
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Competitive 401k matching and private health insurance.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days.
• Short-term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more.

All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball (Aussie cricket reference FYI).  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala is a high growth ecommerce startup originating in Sydney, Australia. We provide furniture for the digital age, and have become well known in Australia and Japan because of our approach to marketing & retail which is more akin to a tech-company. In just over 6+ years in Japan we have achieved significant growth and we're only just getting started! 

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way  in Japan people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

Our number one priority (after making amazing products) is the customer experience. We are a brand that deeply cares about our customers and we strive to do anything to make them happy and completely satisfied. 

What key responsibilities does this role have @ Koala?

• Improve customer service experience by constantly assessing and developing service procedures, policies and standards to ensure Koala’s is always ahead in the industry,
• Analyze CS statistics and compile accurate reports on a weekly basis,
• Recruit, lead, coach and motivate dedicated teams, located both onshore and offshore,
• Promote and nurture an environment where the CS team can excel through encouragement and empowerment,
• Monitor and improve efficiencies through all channels of service (emails, phone calls, showroom visitors and chat requests) by assessing our customer’s level of satisfaction and feedback,
• Develop processes to improve current customer service duties through the introduction or the improvement of our systems and tools,
• Problem-solving on your own and liaising with management on critical issues,
• Close the customer feedback loop by continuously analyzing customers’ insights and sentiments to promote re-purchase and positive WOM,
• Monitor resources and utilize assets to achieve qualitative and quantitative targets,
• Making sure high standard customer services are offered 365 days.

Ideal background…

• 5+ years experience in providing customer service support (preferably online)
• Business English language skills and native Japanese language skills
• Excellent knowledge of management methods and techniques
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service experience and passion
• Extremely organized with strong time management skills
• Data driven with a passion for analytics and insights
• Ability to develop processes

Treehouse Perks and Privileges…

Koala is only as good as its employees are happy - and we’re one happy international bilingual bunch! We offer our teams flexible hybrid working options and the freedom and autonomy to do their best work in a way that works for them from anywhere in the globe! Whether that’s working your own version of 9-6, working from home in your pajamas from time to time or hanging out at our Treehouse (this is what we call our office digs) in Omotesando, or enjoying the 20+ days annual leave (+generous time off for volunteer, parental, Koala life leave and more) you decide whatever helps you find your flow! The Treehouse has plenty of social activities to get involved with, including Thursday lunches, and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognise that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. Lastly and importantly our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support. We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more. All in all, the Koala Kommunity is a great place to hang out in and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change uber quickly. Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

We are looking for a passionate, collaborative and highly motivated SEM Specialist to join our ever-expanding growth team. In this role, you will live and breathe all things search marketing,, bringing to the team a keen eye for innovation and an innate determination to achieve success across all channels. Data analysis will be an inherent part of your performance playbook and you will approach challenges with curiosity and a problem-solving mindset.

As the SEM Specialist, you will be responsible for managing the campaign output, optimisation and innovation across Google and Bing. You will collaborate closely with the wider growth team to gain insights on customer behavior, and build the foundations of your new user acquisition approach. Using Data, you will define optimal targets and strategies to deliver growth through this key performance channel and execute effective, measurable and incrementality driving tests to drive continued improvements.

If you are passionate about performance marketing, this role offers an exciting opportunity to be an integral part of Koala’s next chapter.

What key responsibilities does this role have @ Koala?

• Ownership of performance from key marketing channels Google & Bing
• Attribution project development to define the role of individual initiatives within each platform
• Developing automated solutions using scripts, and testing of Google Beta & Alpha solutions
• Close collaboration with Google & Bing partners to bring to life first to market projects & tools driving best in class search performance
• Maintaining & defending best practice execution across all campaigns, with a keen eye for detail
• Projecting and forecasting performance based on historical data, cross channel attribution, and testing results
• Managing significant budgets against revenue, profit & new user acquisition targets, seeking growth & efficiency.

Ideal Background...

• A self-starting, highly motivated approach is essential.
• 4 - 6 years experience across PPC management with e-commerce exposure.
• Previous experience within competitive ecommerce industries is essential
• Experience in working in fast paced team environments, contributing to successful outcomes.
• Strong proficiency in data analysis across Excel or Google suite and google scripts (python, sql experience beneficial but not required)
• Self learner, with extensive experience in testing & learning on the go
• Entrepreneurial mind-set, with a deep understanding of profitability, and customer acquisition tactics.
• A team player with excellent communication and collaboration skills

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• Hybrid working - We’re mixing it up with the majority of days back in the Alexandria Treehouse (office), but with some flex for your life too as needed! 
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more.

All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala is a high growth ecommerce startup originating in Sydney, Australia. We provide furniture for the digital age, and have become well known in Australia and Japan because of our approach to marketing & retail which is more akin to a tech-company. In just over 6+ years in Japan we have achieved significant growth and we're only just getting started! 

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way  in Japan people buy and enjoy furniture to create happier, healthier habitats

Why we have this role @ Koala

We are looking for an SEO & Affiliate Marketing Specialist to support our Growth team in Japan. The chosen candidate will primarily focus on optimizing our search engine rankings and managing our affiliate marketing program to drive traffic and increase revenue. This role requires a deep understanding of both SEO and affiliate marketing strategies, and the ability to analyze data and optimize performance.

What key responsibilities does this role have @ Koala?

• Develop and execute comprehensive SEO strategies to improve organic search rankings and drive website traffic.
• Own the Koala blog (https://koala.com/ja-jp/blog/blog/) working with agencies & freelancers optimize content strategy
• Ensure blog content represents Koala’s brand effectively whilst ensuring optimization for SEO rankings
• Manage affiliate marketing strategy:, including recruiting, onboarding, and nurturing affiliate partners.
• Conduct keyword research, on-page and off-page SEO, and technical SEO audits to optimize website performance.
• Create and manage affiliate campaigns, ensuring alignment with overall marketing objectives.
• Track, analyze, and report on SEO and affiliate program performance, providing actionable insights and recommendations.
• Stay updated with industry trends, algorithm changes, and best practices in SEO and affiliate marketing.
  

Required skills and experience

• Native level Japanese. Proficiency in Business English. 
• 3-5 years+ Digital Marketing background, with experience in SEO and affiliate marketing.
• Experience with SEO tools such as Google Analytics, SEMrush, and Ahrefs.
• Experience in managing affiliate marketing programs and partnerships.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Basic copywriting skills.
• Strong digital and customer-first acumen.

Treehouse Perks and Privileges…

Koala is only as good as its employees are happy - and we’re one happy international bilingual bunch! We offer our teams flexible hybrid working options and the freedom and autonomy to do their best work in a way that works for them from anywhere in the globe! Whether that’s working your own version of 9-6, working from home in your pajamas from time to time or hanging out at our Treehouse (this is what we call our office digs) in Omotesando, or enjoying the 20+ days annual leave (+generous time off for volunteer, parental, Koala life leave and more) you decide whatever helps you find your flow! The Treehouse has plenty of social activities to get involved with, including Thursday lunches, and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognise that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. Lastly and importantly our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support. We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more. All in all, the Koala Kommunity is a great place to hang out in and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change uber quickly. Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala is a high growth ecommerce startup originating in Sydney, Australia. We provide furniture for the digital age, and have become well known in Australia and Japan because of our approach to marketing & retail which is more akin to a tech-company. In just over 6+ years in Japan we have achieved significant growth and we're only just getting started! 

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfilment platform, incredible customer service and social good; we are changing the way  in Japan people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

We are looking for a CRM Specialist to support our growth team in Japan. The chosen candidate will primarily focus on email marketing, but will also be tasked with running our reviews program via Yotpo. 

What key responsibilities does this role have @ Koala?

• CRM strategy: Develop and implement innovative CRM strategies, focusing on email & reviews programs to drive business growth and customer loyalty.
• Accountable from strategy, execution, to operations for CRM
• Creative problem-solving: Use your analytical skills to continuously refine our CRM approach, ensuring maximum engagement and revenue generation.
• Perform CRM marketing activities including, but not limited to; campaign briefing, copywriting, email development (including basic HTML coding), email optimisation and testing.
• Active tracking and analysis of performance metrics, providing data driven insights to CRM and to greater marketing team
• Lead reviews program: using Yotpo and other tools to strategize review acquisition & management
• Reporting of success of review & CRM program during key weekly/monthly meetings

Required skills and experience

• Native fluency in Japanese.  Proficiency in Business English. 
• 3 years+ Digital Marketing background
• Klaviyo experience ideal but not essential: but candidate must be responsible for up skilling on Klaviyo if chosen
• Experience in D2C/ecommerce marketing team
• Basic copywriting skillset
• Data skill (analytics and reporting) and familiarity with google analytics
• Strong digital and customer-first acumen.

Treehouse Perks and Privileges…

Koala is only as good as its employees are happy - and we’re one happy international bilingual bunch! We offer our teams flexible hybrid working options and the freedom and autonomy to do their best work in a way that works for them from anywhere in the globe! Whether that’s working your own version of 9-6, working from home in your pajamas from time to time or hanging out at our Treehouse (this is what we call our office digs) in Omotesando, or enjoying the 20+ days annual leave (+generous time off for volunteer, parental, Koala life leave and more) you decide whatever helps you find your flow! The Treehouse has plenty of social activities to get involved with, including Thursday lunches, and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognise that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. Lastly and importantly our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support. We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more. All in all, the Koala Kommunity is a great place to hang out in and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change uber quickly. Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job