At Koala, our mission is to deliver better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why do we have this role @ Koala

Koala Commercial is a leading provider of innovative furniture solutions, dedicated to enhancing the comfort and functionality of commercial spaces. We are committed to sustainability, quality, and exceptional customer experiences, and we are looking for a dynamic Senior Sales Manager to drive our commercial growth.

As the Senior Sales Manager, you will be instrumental in driving B2B revenue growth within the accommodation, property and interior design sector.  Your focus will extend to identifying and leveraging new commercial opportunities in our Non-Core Channels, including wholesale and marketplace avenues. The role will be a valuable contributor in helping Koala achieve its future revenue aspirations. 

This role requires a strategic mindset, strong leadership skills, and a passion for delivering exceptional customer experiences as we transition new customers from business development to account management.  This role will need to keep an innovative and agile mindset as we drive efficiencies with the existing process while developing new processes that involve many different stakeholders within the business. 

What key responsibilities does this role have @ Koala?

• Revenue Growth - Develop and execute sales strategies to drive B2B revenue in the accommodation, property, and interior design sectors, ensuring alignment with overall business goals.
• Business Development - Conduct market research to identify new opportunities and trends within the industry, particularly in Non-Core Channels, and leverage insights to inform sales strategies.
• Customer Satisfaction - develop and implement strategies to continue and enhance customer satisfaction as well as improve profitability and growth
• Contract Management - Oversee contract negotiations and management to ensure favourable terms and compliance with company policies.
• Client Management - Build and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and loyalty as you transition accounts from development to management.
• Collaboration - Work closely with the marketing and product development teams to create compelling sales materials and campaigns that resonate with target audiences.
• Performance Tracking - Monitor sales performance metrics, including revenue, margin, and customer feedback, to assess effectiveness and identify areas for improvement.
• Leadership - Mentor and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous improvement.
• Reporting - Prepare regular reports on sales performance, market trends, and competitive analysis for senior management.

Ideal Background 

• 10+ years of proven experience in a sales role, preferably within the B2B sector focusing on the accommodation, property, or interior design sector.
• A commercial leader who has overseen many different facets of driving revenue (sales/category, growth marketing, social/search, performance marketing and/or creative development).
• Strong track record of driving revenue growth and managing client relationships.
• Exceptional negotiation and communication skills, with the ability to influence and engage stakeholders at all levels.
• Analytical mindset with experience in market research and data-driven decision-making.
• Great people and business leader with experience of holding full P&L accountability at a high-growth company and collaborating cross-functionally to drive business outcomes.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
• Proficiency in CRM software and sales management tools.
• Experience identifying and implementing constant process improvements to optimise ‘ways of working’.

Why Join Us?

At Koala Commercial, we believe in fostering a supportive and innovative work environment. You will have the opportunity to make a significant impact on our growth strategy while working with a talented and passionate team. We offer competitive compensation, professional development opportunities, and a commitment to sustainability.

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• WFB/Hybrid working - We’re mixing it up with 2-3+ days back in the Alexandria Treehouse (office) and work from bed/home (WFB).
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short-term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more.
• All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

We are looking for a Finance Manager who will deliver financial results and reporting that meet the needs of Koala and external stakeholders. Koala is looking for someone who is a challenger, to look at our existing processes globally and introduce best practice systems, automation and efficiencies.

What key responsibilities does this role have @ Koala?

• Manage a team across Australia and Japan
• Take ownership of Australia, Japan and US financial ledgers
• Responsible for the month end process for all entities, including posting/review of journals and review of balance sheet reconciliations 
• Responsible for preparation of reporting to investors on a monthly basis
• Responsible for preparation of all monthly, quarterly and annually taxes, including GST, FBT, Income Tax and Transfer Pricing
• Lead a smooth-running audit, including consolidation of financial statements, acting as key liaison with auditors
• Support the Budget and quarterly Forecasting process
• Supervise completion of weekly and monthly cash reporting
• Embed a growth culture in the team, driving process improvements to reduce processing times and maximise efficiency

Ideal background…

• Previous experience in a manufacturing, eCommerce or retail industry
• Degree qualified in accounting and full membership of a recognised professional accounting body (CA / CPA) 
• Minimum 5 years experience in financial and management reporting
• Extensive accounting experience including preparation of financial statements, complex reconciliations, management reporting and financial operations
• Previous leadership and/or supervisory experience desirable
• Strong problem solving skills with the ability to lead projects and develop new initiatives
• Demonstrated experience in developing processes to improve day-to-day workflows
• Ability to effectively communicate with non-finance staff, including marketing, supply chain, logistics and warehouse
• Excellent interpersonal and communication skills, both written and verbal
• Strong attention to detail
• Self-motivated and forward thinking
• Ability to work in a fast-paced environment with multiple stakeholders
• Excellent working knowledge of computer software including Excel/GSheet and and ERP systems (Netsuite experience a bonus)

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• Hybrid working - We’re mixing it up with the majority of days back in the Alexandria Treehouse (office), but with some flex for your life too as needed! 
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more.

All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

We are looking for a Financial Accountant who will deliver financial results and reporting that meet the needs of Koala and external stakeholders. Koala is looking for someone who is a challenger, to look at our existing processes globally and introduce best practice systems, automation and efficiencies.

What key responsibilities does this role have @ Koala?

• Deliver accurate and timely financial results on a monthly basis
• Prepare accurate and timely management reports on a monthly basis
• Preparation and review of monthly balance sheet reconciliations
• Implement process improvements to reduce processing times and maximise efficiency
• Business partnering with other areas of the business
• Assisting the team with ad-hoc projects and tasks as required
• Provide insights to the wider finance team and business

Ideal background…

• Previous experience in a manufacturing, eCommerce or retail industry
• Degree qualified in accounting and full membership of a recognised professional accounting body (CA / CPA) (or underway)
• Minimum 2 years experience in financial and management reporting or first-mover from a Chartered environment
• Accounting experience including preparation of financial statements, complex reconciliations, management reporting and financial operations
• Demonstrated experience in problem solving to improve day-to-day workflows
• Ability to effectively communicate with non-finance staff
• Excellent interpersonal and communication skills, both written and verbal
• Strong attention to detail
• Self-motivated and forward thinking
• Ability to work in a fast-paced environment with multiple stakeholders
• Excellent working knowledge of computer software including Excel/GSheet and ERP systems (Netsuite experience a bonus)

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• WFB/Hybrid working - We’re mixing it up with a couple of days back in the Alexandria Treehouse (office) and work from bed/home (WFB); we want you to do your best work the way that works for you, including from anywhere on the globe (T&Cs apply)!
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short and long-term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1% and so much more.

All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala is a high growth ecommerce startup originating in Sydney, Australia. We provide furniture for the digital age, and have become well known in Australia and Japan because of our approach to marketing & retail which is more akin to a tech-company. In just over 6+ years in Japan we have achieved significant growth and we're only just getting started! 

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way  in Japan people buy and enjoy furniture to create happier, healthier habitats.

We are looking for an experienced eCommerce leader to develop and execute eCommerce strategy in line with Global eCommerce strategy to maximize growth and profitability of Koala.com.

Why we have this role @ Koala

As the eCommerce Manager, you will lead the team with your tested experience in the industry and be the thought leader in the business on eCommerce trends and technologies. You will balance between being a strategic thinker for the leadership team and an on-ground executor for your team. You’re equipped to handle details, but you never lose sight of the bigger picture. 

You will take full ownership of the eCommerce platform and manage product managers, designers, and developers, ensuring Koala is utilizing the best technology in the market for our ambitious goals. Leveraging your comprehensive knowledge, you will push the envelope in delivering value, increasing conversion rates, and setting new standards of excellence for Koala’s online experience.

What key responsibilities does this role have @ Koala?

• Develop, lead, and execute eCommerce strategy.
• Manage end-to-end website development and day-to-day operational execution.
• Create and execute a comprehensive experimentation pipeline to test and refine various aspects of the online experience, ensuring we always have the highest converting experience for our customers.
• Lead retention and loyalty strategy development/implementation to drive LTV through engagement, increased customer return rate and repeat purchases.
• Monitor industry trends and competitor activities to ensure our eCommerce platform remains competitive and customer-centric.
• Oversee the management of the eCommerce platform, ensuring uptime, security, and scalability.
• Oversee user experience and website performance testing and auditing, including user testing, A/B testing, and analytics monitoring to optimize conversion rate and AOV.
• Collaborate with cross-functional teams such as Marketing, Supply Chain, and Customer Service to ensure seamless eCommerce operations.
• Hire, mentor, and lead a world-class team of designers, engineers, and product managers.
• Articulate eCommerce strategy and vision across cross-functional and brand teams to streamline communication and prioritize opportunities to drive maximum success. 
• Foster a culture of innovation, collaboration, and customer-centricity within the team.
• Active tracking and analysis of performance metrics, providing data driven insights to CRM and to greater marketing team
• Lead reviews program: using Yotpo and other tools to strategize review acquisition & management
• Reporting of success of review & CRM program during key weekly/monthly meetings

Required skills and experience

• Native fluency in Japanese and proficiency in Business English.
• Regularly use Japanese e-commerce sites and online content as a consumer, with a deep understanding of eCommerce trends and user shopping behavior in Japan.
• Minimum 5+ years of relevant work experience as a hands-on eCommerce leader in a fast-growth consumer brand.
• Experience in managing all aspects necessary for operating an online store as an eCommerce manager, including production, design, CMS operations, inventory management, sales promotion planning and execution, copywriting, and sales management.
• Able to write well-defined specifications, user stories, delivery tickets, and documentation that clearly communicate expected product outcomes.
• Proven success working with design and development teams using agile/scrum methodology.
• Previous experience in building and migrating Shopify stores.
• Analytical thinker with expertise in using qualitative and quantitative data to validate hypotheses, drive decisions, and increase revenue. Skilled in monitoring and analyzing sales and site traffic to identify opportunities and prevent losses. Able to thrive in uncertain, rapidly changing environments.
• Experience in adjusting website content and UI, significantly improving the eCommerce site's conversion rate (CVR) through collaboration with the Paid Media and Data teams.

Treehouse Perks and Privileges…

Koala is only as good as its employees are happy - and we’re one happy international bilingual bunch! We offer our teams flexible hybrid working options and the freedom and autonomy to do their best work in a way that works for them from anywhere in the globe! Whether that’s working your own version of 9-6, working from home in your pajamas from time to time or hanging out at our Treehouse (this is what we call our office digs) in Omotesando, or enjoying the 20+ days annual leave (+generous time off for volunteer, parental, Koala life leave and more) you decide whatever helps you find your flow! The Treehouse has plenty of social activities to get involved with, including Thursday lunches, and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognise that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. Lastly and importantly our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support. We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more. All in all, the Koala Kommunity is a great place to hang out in and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change uber quickly. Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala is a high growth ecommerce startup originating in Sydney, Australia. We provide furniture for the digital age, and have become well known in Australia and Japan because of our approach to marketing & retail which is more akin to a tech-company. In just over 6+ years in Japan we have achieved significant growth and we're only just getting started! 

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way  in Japan people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

We are looking for a skilled Growth Marketing Specialist to join Koala Japan’s Growth Team. The chosen person will focus on organic search and affiliate channels to optimize both Koala’s Blog and our website. The chosen person must have an entrepreneurial mindset, with a dsire to grow their skills & our company within the role. They will have a passion for content, working with writers to improve our blog submissions each month. Finally, they will have the opportunity to learn and gain exposure to all growth marketing channels via collaborative teamwork and in applying their analytical & content brain to optimize our marketing strategies.

What key responsibilities does this role have @ Koala?

• Manage & coordinate with agencies & writers to deliver 4+ blog articles each month
• Optimize writer content based on SEO content best practices, whilst ensuring each article is ‘on brand’ for Koala
• Conduct keyword research daily to understand words & phrases Koala’s potential users are searching on Google & Yahoo
• Building comprehensive reports to track the progress of key SEO metrics such as organic rankings, organic traffic, CTR (click-through rates), revenue & more
• Monitoring & share changes in search engine algorithms to ensure Koala’s website aligns with current best practices (E.G. Google Core Updates)
• Affiliate: Work with affiliate platforms (Impact.com) & directly with content creators (Influencers) to build out Koala’s affiliate program

Required skills and experience

• 2+ years of experience in digital/growth marketing, with preferred hands-on experience of SEO and/or affiliate marketing from a brand or agency background
• Basic understanding of search engine algorithms and ranking strategies
• Prior exposure to any SEO Tools (e.g., Google Search Console, Google Analytics, SEMrush, Ahrefs) and/or Influencer Partnerships or Affiliate Marketing Service Providers: such as Parterize, Impact.com & A8
• Excellent analytical skills to track and optimize performance
• Passionate about content creation and marketing strategy
• Native Japanese, conversational English
• Entrepreneurial mindset: a hunger to grow their skills & a willingness to be hands on

Treehouse Perks and Privileges…

Koala is only as good as its employees are happy - and we’re one happy international bilingual bunch! We offer our teams flexible hybrid working options and the freedom and autonomy to do their best work in a way that works for them from anywhere in the globe! Whether that’s working your own version of 9-6, working from home in your pajamas from time to time or hanging out at our Treehouse (this is what we call our office digs) in Omotesando, or enjoying the 20+ days annual leave (+generous time off for volunteer, parental, Koala life leave and more) you decide whatever helps you find your flow! The Treehouse has plenty of social activities to get involved with, including Thursday lunches, and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognise that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. Lastly and importantly our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support. We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more. All in all, the Koala Kommunity is a great place to hang out in and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change uber quickly. Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala is a high growth ecommerce startup originating in Sydney, Australia. We provide furniture for the digital age, and have become well known in Australia and Japan because of our approach to marketing & retail which is more akin to a tech-company. In just over 6+ years in Japan we have achieved significant growth and we're only just getting started! 

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way  in Japan people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala
Earned media and influencers are a key growth driver for brand awareness & revenue for Koala Japan. The chosen candidate will be someone who brings a modern approach to a traditional industry in Japanese PR & Communications, constantly on the lookout for new ways to grow the business via worthy PR stunts, campaigns & initiatives.

What key responsibilities does this role have @ Koala?

• Create PR & Communication strategies for brand, new products and promotions 
• Work with PR agency, lead ideation & execution of PR initiatives that will drive earned media or viral attention
• Develop PR plan and calendar monthly, quarterly in line with marketing strategy
• Work with other Marketing functions (Creative and Sales Marketing) to align brand voice, and communicate this across holistic media channels
• Content production of PR-related materials such as press releases, PR event production, campaigns etc
• Tap into a broad network of journalists & TV networks to drive earned media 
• Work with agencies, create and manage influencer campaign that will drive site traffic and conversion
• Plan & manage owned and earned social media contents and operations 
• Support to supervise metric driven reporting of PR & communication activities 
• Bring a revenue & growth-oriented mindset to PR
• Project management and future team management

Ideal background…

• 5+ years working experience with a PDCA cycle mindset
• Experience of learning a lot from work failures
• 3+ years experience of producing owned media content
• 5+ years experience working within a communications agency or in-house consumer brand
• Experience and enjoyment working in fast-paced global start-up business environment
• Prior contacts with local journalists and media preferred 
• Experience working within social media/ influencer marketing/ PR preferrable 
• Demonstrable knowledge showing use of data/how data informs PR
• Interest in growth or performance marketing, and how these interact with PR is a bonus
• Japanese native level and English business level is required

Treehouse Perks and Privileges…

Koala is only as good as its employees are happy - and we’re one happy international bilingual bunch! We offer our teams flexible hybrid working options and the freedom and autonomy to do their best work in a way that works for them from anywhere in the globe! Whether that’s working your own version of 9-6, working from home in your pajamas from time to time or hanging out at our Treehouse (this is what we call our office digs) in Omotesando, or enjoying the 20+ days annual leave (+generous time off for volunteer, parental, Koala life leave and more) you decide whatever helps you find your flow! The Treehouse has plenty of social activities to get involved with, including Thursday lunches, and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognize that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. Lastly and importantly our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support. We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more. All in all, the Koala Kommunity is a great place to hang out in and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change uber quickly. Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

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Koala is a high growth ecommerce startup originating in Sydney, Australia. We provide furniture for the digital age, and have become well known in Australia and Japan because of our approach to marketing & retail which is more akin to a tech-company. In just over 6+ years in Japan we have achieved significant growth and we're only just getting started! 

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way  in Japan people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

Our number one priority (after making amazing products) is the customer experience. We are a brand that deeply cares about our customers and we strive to do anything to make them happy and completely satisfied. 

What key responsibilities does this role have @ Koala?

• Improve customer service experience by constantly assessing and developing service procedures, policies and standards to ensure Koala’s is always ahead in the industry,
• Analyze CS statistics and compile accurate reports on a weekly basis,
• Recruit, lead, coach and motivate dedicated teams, located both onshore and offshore,
• Promote and nurture an environment where the CS team can excel through encouragement and empowerment,
• Monitor and improve efficiencies through all channels of service (emails, phone calls, showroom visitors and chat requests) by assessing our customer’s level of satisfaction and feedback,
• Develop processes to improve current customer service duties through the introduction or the improvement of our systems and tools,
• Problem-solving on your own and liaising with management on critical issues,
• Close the customer feedback loop by continuously analyzing customers’ insights and sentiments to promote re-purchase and positive WOM,
• Monitor resources and utilize assets to achieve qualitative and quantitative targets,
• Making sure high standard customer services are offered 365 days.

Ideal background…

• 5+ years experience in providing customer service support (preferably online)
• Business English language skills and native Japanese language skills
• Excellent knowledge of management methods and techniques
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service experience and passion
• Extremely organized with strong time management skills
• Data driven with a passion for analytics and insights
• Ability to develop processes

Treehouse Perks and Privileges…

Koala is only as good as its employees are happy - and we’re one happy international bilingual bunch! We offer our teams flexible hybrid working options and the freedom and autonomy to do their best work in a way that works for them from anywhere in the globe! Whether that’s working your own version of 9-6, working from home in your pajamas from time to time or hanging out at our Treehouse (this is what we call our office digs) in Omotesando, or enjoying the 20+ days annual leave (+generous time off for volunteer, parental, Koala life leave and more) you decide whatever helps you find your flow! The Treehouse has plenty of social activities to get involved with, including Thursday lunches, and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognise that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. Lastly and importantly our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support. We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more. All in all, the Koala Kommunity is a great place to hang out in and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change uber quickly. Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job

Koala is a high growth ecommerce startup originating in Sydney, Australia. We provide furniture for the digital age, and have become well known in Australia and Japan because of our approach to marketing & retail which is more akin to a tech-company. In just over 6+ years in Japan we have achieved significant growth and we're only just getting started! 

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfilment platform, incredible customer service and social good; we are changing the way  in Japan people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

We are looking for a CRM Specialist to support our growth team in Japan. The chosen candidate will primarily focus on email marketing, but will also be tasked with running our reviews program via Yotpo. 

What key responsibilities does this role have @ Koala?

• CRM strategy: Develop and implement innovative CRM strategies, focusing on email & reviews programs to drive business growth and customer loyalty.
• Accountable from strategy, execution, to operations for CRM
• Creative problem-solving: Use your analytical skills to continuously refine our CRM approach, ensuring maximum engagement and revenue generation.
• Perform CRM marketing activities including, but not limited to; campaign briefing, copywriting, email development (including basic HTML coding), email optimisation and testing.
• Active tracking and analysis of performance metrics, providing data driven insights to CRM and to greater marketing team
• Lead reviews program: using Yotpo and other tools to strategize review acquisition & management
• Reporting of success of review & CRM program during key weekly/monthly meetings

Required skills and experience

• Native fluency in Japanese.  Proficiency in Business English. 
• 3 years+ Digital Marketing background
• Klaviyo experience ideal but not essential: but candidate must be responsible for up skilling on Klaviyo if chosen
• Experience in D2C/ecommerce marketing team
• Basic copywriting skillset
• Data skill (analytics and reporting) and familiarity with google analytics
• Strong digital and customer-first acumen.

Treehouse Perks and Privileges…

Koala is only as good as its employees are happy - and we’re one happy international bilingual bunch! We offer our teams flexible hybrid working options and the freedom and autonomy to do their best work in a way that works for them from anywhere in the globe! Whether that’s working your own version of 9-6, working from home in your pajamas from time to time or hanging out at our Treehouse (this is what we call our office digs) in Omotesando, or enjoying the 20+ days annual leave (+generous time off for volunteer, parental, Koala life leave and more) you decide whatever helps you find your flow! The Treehouse has plenty of social activities to get involved with, including Thursday lunches, and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognise that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. Lastly and importantly our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support. We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1%and so much more. All in all, the Koala Kommunity is a great place to hang out in and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change uber quickly. Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

See more jobs at Koala

Apply for this job