Job Description

We are seeking a passionate and highly skilled Fragrance Ambassador/Pro Team member to join the Dior team in North America. This role will focus on leading fragrance education strategies across the region, with a strong emphasis on retail sales, high perfumery, and creating immersive client experiences. The successful candidate will work closely with Beauty Consultants, regional-local teams, and global stakeholders to elevate Dior’s fragrance presence in the North American market.

As the voice of Dior Fragrance, you will ensure the delivery of exceptional training, mentorship, and client engagement both in-store and online. You will work directly with BCs to inspire their passion for fragrance and help elevate their expertise, creating a sustainable and profitable fragrance culture. Additionally, you will support the growth of Dior Fragrance by conducting high-level masterclasses, influencing retail strategy, and driving sales performance.

As the Fragrance Ambassador/Pro Team, you will drive profitability by educating and training the retail team on product knowledge, fragrance trends, and sales techniques. Key responsibilities include empowering the team to upsell, cross-sell, and enhance the customer experience through expert advice. You will achieve sales targets, improve average transaction value, and increase conversion rates. KPIs will include sales growth, units per transaction, customer satisfaction, and staff training completion. Your leadership will foster long-term customer loyalty and maximize department profitability.

Key Responsibilities:

Fragrance Expertise & Brand Ambassadorship:

• Brand Ambassador: Represent Dior Fragrance as the leading expert in North America. Share your knowledge of fine perfumery, inspire both BCs and clients, and ensure Dior's fragrance offerings are positioned as the highest standard in luxury fragrance.
• Fragrance Expertise & Sales Passion: Stay at the forefront of fragrance trends, new launches, and industry insights. Apply your retail sales knowledge to guide Beauty Consultants in achieving sales targets and enhancing customer experiences at the POS.

High-Performing Team & Culture:

• Integration of BCs in Class & at POS: Support the integration of Beauty Consultants into Dior’s fragrance curriculum through structured training at both the classroom level (Esprit Dior, PCD, and LCP) and the Point of Sale (POS). Promote a consistent and elevated fragrance experience both offline and online.
• Training Development & Coaching: Develop and strengthen training competencies for the regional team, with a focus on both hard and soft skills. Support training managers, field teams and other leaders in delivering engaging, actionable training for BCs.
• Facilitate Monthly Roundtables: Lead monthly roundtable sessions to discuss hot topics in fragrance, new products, advanced knowledge, and market trends. Ensure these sessions foster collaboration and knowledge-sharing among teams.

Point of Sale (POS) Support & Client Engagement:

• Monitor & Coach POS KPI Performance: Track and analyze key performance indicators (KPIs) related to fragrance sales and BC performance. Provide hands-on coaching and guidance at POS locations where necessary to meet or exceed sales targets.
• Conduct Masterclasses at POS: Lead high-impact fragrance masterclasses at POS, offering personalized consultations for clients. Drive in-store sales by delivering exceptional fragrance experiences and educating clients on Dior’s fragrance heritage and products.
• One-to-One Fragrance Consultations: Provide one-on-one consultations at Dior boutiques for VIP clients, press, and influencers, offering tailored fragrance recommendations and an unforgettable customer experience.
• Collaborate with Central Teams: Work closely with Central Training, local Marketing, and Merchandising teams to develop tools and resources for BCs at the POS. Ensure Dior’s fragrance products are presented to their fullest potential in-store.

Public Relations (PR) Events & Engagement:

• PR New Product Presentations & Masterclasses: Organize and facilitate PR events, including new product launches, fragrance masterclasses, and olfactory workshops. Position Dior Fragrance as the go-to luxury fragrance brand for high-profile clients, influencers, and media.
• Influencer & Celebrity Collaborations: Help host PR events with influencers, celebrities, journalists, bloggers, and VIP clients. Build strong relationships with these stakeholders to enhance Dior's visibility and prestige in the luxury fragrance space.

Continuous Learning & Knowledge Enhancement:

• Enrich Knowledge & Team Spirit: Foster a culture of continuous learning by arranging regular encounters with industry experts, including fragrance creators like Francis Kurkdjian. Facilitate field trips to deepen understanding of the Dior fragrance creation process and enhance team spirit.
• Regular Meetings with Central Retail Education (R.E.) Team: Collaborate closely with the central Retail Education team to align training programs, share feedback, and drive performance. Regular meetings will ensure a unified approach to fragrance education across the region.

Support for Local POS Strategy:

• Local POS Strategy Support: Work directly with local teams to identify opportunities for fragrance activations and in-store experiences that drive sales and reinforce Dior’s image as a luxury fragrance brand.
• Create Local Tools for POS: Collaborate with Central Training and local marketing teams to create tailored tools and educational resources for the POS. Ensure that Beauty Consultants have the knowledge and materials they need to succeed.

Qualifications

• Minimum of 10 years of experience in luxury fragrance, beauty, or training.
• A strong understanding of retail and sales dynamics, particularly in fragrance.
• Fragrance Expertise: Deep knowledge of fragrance creation, olfactory notes, and high perfumery. Ability to educate and inspire others by sharing the art of fragrance in an accessible and engaging manner.
• Retail Sales Passion: Strong understanding of retail sales dynamics and a genuine passion for driving fragrance sales. Ability to coach Beauty Consultants on effective sales strategies, helping them achieve and exceed their KPIs.
• Training & Coaching Skills: Proven ability to design and deliver engaging, action-oriented training. Experience in coaching teams to help them develop both hard skills (fragrance knowledge) and soft skills (client interaction and sales techniques).
• Client-Centric: A passion for providing exceptional customer service. Ability to foster long-lasting relationships with clients through personalized fragrance consultations and unique brand experiences.
• Leadership & Team Spirit: Ability to lead, mentor, and inspire teams to achieve their goals. Strong focus on team development and promoting a collaborative, positive environment.
• Creativity & Innovation: Open-minded and innovative, able to create new and unique ways to engage both clients and BCs in the world of fragrance.
• Organizational Skills: Highly structured, detail-oriented, and capable of managing multiple priorities across different regions. Strong ability to track performance metrics and drive results.
• Communication & Public Speaking Skills: Excellent communication skills, with experience leading large groups and presenting at industry events, masterclasses, and PR functions.
• Tech-Savvy: Proficiency in Office 365, social media apps, and digital tools for training and communication. Experience with digital learning platforms is a plus.
• Experience: Minimum of 10 years of experience in luxury fragrance, beauty, or training. Proven track record in retail environments with a strong understanding of fragrance sales, brand positioning, and luxury client engagement.
• Fluency in English: Proficiency in additional languages is a plus.
• Travel requirements: The role requires traveling approximately 65% of the time across different territories in North America, as well as trips to New York to collaborate with the Fragrance team.

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Job Description

We are looking for a dynamic and passionate Skincare Ambassador/Pro Team member to join our team in North America. As a key ambassador for Dior Skincare, this role will involve leading the development and execution of skincare education strategies across the region. The successful candidate will be responsible for driving engagement, delivering expert training, and elevating the brand's presence in the market. This individual will embody Dior's standards of excellence, representing our skincare expertise and fostering meaningful client relationships.

As the voice and hands of Dior Skincare, you will set the standard for skincare knowledge in the region, inspire others, and build a passionate community of Beauty Consultants (BCs) and clients. You will collaborate closely with the Education, Sales, and Regional Teams to ensure Dior's skincare offerings are positioned as the industry leader in luxury beauty.

As the Skincare Ambassador/Pro Team, you will drive profitability by educating and training the retail team on product knowledge, skincare trends, and sales techniques. Key responsibilities include empowering the team to upsell, cross-sell, and enhance customer experience through expert advice. You will achieve sales targets, improve average transaction value, and increase conversion rates. KPIs will include sales growth, units per transaction, customer satisfaction, and staff training completion. Your leadership will foster long-term customer loyalty and maximize department profitability.

Key Responsibilities:

Voice & Hands of Dior Skincare & Beauty:

• Brand Ambassador: Represent Dior Skincare as a leading expert in the field. Share your expertise and passion, becoming a role model for Beauty Consultants (BCs). Inspire, educate, and build sustainable relationships with clients to drive loyalty and increase sales.
• Skincare Expertise: Maintain and elevate the highest level of skincare knowledge and product expertise. Position yourself as the go-to authority in North America for Dior Skincare trends, products, and solutions.

Training & Education:

• Training Programs: Design, deliver, and manage comprehensive training programs for Skincare Specialists and Experts. Ensure regular certifications, performance evaluations, and follow-up assessments to drive consistent high-quality results.
• Hard & Soft Skills Development: Mentor and coach Skincare Specialists and Experts in both technical skincare knowledge (hard skills) and client interaction techniques (soft skills), enabling them to provide exceptional consultations and client experiences.
• Collaborate on Educational Projects: Contribute to the creation of training materials, tutorials, and learning modules for both local and global retail education initiatives. Co-lead retail education seminars for North American teams, ensuring they reflect Dior's standards of excellence.
• Brand Strategy Relay: Act as the "voice of the field" by collecting and sharing valuable insights from the market with the global team. Provide input on how to continuously improve engagement and drive passion for Dior Skincare among Beauty Consultants.

Point of Sale Support & Client Engagement:

• Enhance Skincare Desirability: Develop and execute specific initiatives to increase the desirability, expertise, and engagement around Dior skincare products at the POS. Partner with retail teams to ensure consistent product presentation and expert demonstrations in-store.
• Beauty Classes & Client Events: Lead engaging skincare events, including beauty classes and VIP client experiences, that deepen customer relationships and create memorable brand moments.
• BC Recruitment: Support the recruitment process for Beauty Consultants, assessing candidates' skincare knowledge and passion for the brand to ensure they are aligned with Dior's high standards.

Public Relations (PR):

• Skincare Expert for PR Events: Serve as Dior Skincare’s spokesperson at key PR events, and media engagements. Represent the brand's skincare expertise at influencer, celebrity, and VIP client events, building awareness and visibility.
• PR Productions: Work closely with the PR team to facilitate events featuring influencers, media partners, and high-profile clients, driving Dior’s reputation as a leader in luxury skincare.

Digital & Virtual Engagement:

• Social media & Digital Platforms: Use digital platforms to engage with Beauty Consultants, influencers, and clients, sharing skincare knowledge and promoting Dior's skincare line.
• Virtual Training & Communication: Lead virtual training sessions for Skincare Specialists, Experts, and Beauty Consultants. Ensure that Dior's skincare knowledge and product offerings are communicated clearly and effectively across remote platforms like Dior.com and retailer sites.
• Virtual Master Classes. High skills in digital communication and digital engage with clients true digital master classes and on distance events.

Qualifications

• Minimum of 5 years of experience in luxury beauty, skincare, or training.
• Strong understanding of retail dynamics, sales strategies, and skincare business growth in North America.

• Skincare Expertise: Exceptional in-depth knowledge of skincare ingredients, products, and current trends. Ability to break down complex skincare information into accessible and engaging content.
• Training & Public Speaking Skills: Proven experience in delivering compelling training sessions. Comfort with public speaking and leading group presentations to large, diverse audiences.
• Strong Communication Skills: Proficient in both digital and in-person communication. Experience using social media platforms and digital tools to engage and educate Beauty Consultants, influencers, and clients.
• Client-Centric: A strong focus on providing extraordinary client service and building long-lasting client relationships that drive both loyalty and sales.
• Leadership: Strong leadership and coaching abilities. A natural motivator, able to inspire teams and guide Beauty Consultants to consistently achieve their goals.
• Creative & Innovative: A creative mindset, open to innovation and adapting to new trends, ideas, and technologies in the beauty and skincare industries.
• Structured & Detail-Oriented: Highly organized with a strong attention to detail, ensuring that all initiatives and training programs are executed to the highest standards.
• Language Proficiency: Fluent in English; proficiency in additional languages is a plus.
• Tech-Savvy: Proficient with Office 365, social media apps, and other digital tools used for training, communication, and content creation.
• Experience: Minimum of 10 years in luxury beauty and skincare, with a strong background in retail training, sales, and product education.
• Passion for Transmission: A genuine passion for teaching and sharing skincare knowledge, inspiring others to achieve excellence.
• Motivation & Curiosity: A self-driven and highly motivated individual with a constant desire to learn and grow in the cosmetics and luxury industries.
• Brand Alignment: Ability to embody and uphold Dior’s brand image and values, representing the company with the highest level of professionalism and style.
• Travel request. The role requires traveling approximately 65% of the time across different territories in North America, as well as occasional trips to New York to collaborate with the team.

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