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Qualtrics

An American experience management company,
Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders.

Headquarter Location:
Provo, Utah and Seattle, Washington, USA

Qualtrics is hiring a Remote Senior Partner Engagement Manager

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

 

Senior Partner Engagement Manager

 

Why We Have This Role

Qualtrics is looking for a world class partner and sales leader to grow the business with two of our largest  Global Systems Integrator (GSI) partners. As a global leader in experience management, Qualtrics’ relationships with GSIs are a top priority to drive scale and deliver best in class solutions for our customers. This role will be responsible for the global strategy and execution with two of our largest, most strategic partners. 

 

How You’ll Find Success

  • Understand customer business drivers and industry challenges 
  • Drive stakeholder alignment up to the executive level 
  • Collaborate effectively with cross functional teams and senior leaders
  • Ability to work independently / autonomously
  • Transparency, Integrity and Quality are at the forefront of your approach to partnering
  • Strong oral and written communication skills, including executive-level presentations for both internal and external audiences

 

How You’ll Grow

  • Develop domain knowledge of the XM category which includes Customer Experience (CX) and Employee Experience (EX)
  • Engage in strategy setting and decision making with C-level executives and Board members
  • Mentorship with industry experts

 

Things You’ll Do

As a Sr. Partner Engagement Manager, you will drive top line revenue growth by establishing C-level and field relationships between Qualtrics and your partner(s), executing joint GTM plans globally, and driving overall market adoption of our co-built capabilities and sales motions. You will establish and grow business and technical relationships while managing the day-to-day partner interactions. You will work with the GSI partner(s) to incubate new capabilities and drive adoption.

You should have deep partner experience to understand how to work and build with GSIs as well as a sales background that enables you to manage joint go-to-market (GTM) efforts and to easily collaborate with enterprise customers and sales executives. You think strategically about business, product, and technical challenges in order to build and convey compelling value propositions. You should also possess strong technical acumen and familiarity with cloud services.

 

What We’re Looking For On Your Resume

  • Undergraduate or graduate degree 
  • 10+ years of partner experience (direct sales experience a plus)
  • Experience developing and executing partner strategies
  • Experience selling in the HR / Talent / Employee Experience space is preferred
  • Consistent achievement of quota, KPIs, MBOs, or other sales-related metrics
  • Demonstrated career progression with increasing responsibility over time
  • Proven track record of establishing, managing, and growing GSI relationships 
  • SaaS experience

 

What You Should Know About This Team

  • Our team is a group of driven individuals who are intelligent, organized, dedicated, and overall great humans. 
  • Goal-Oriented Approach: We pride ourselves on being a team that not only understands but contributes to the achievement of the company's primary objectives. Every single task we perform is aligned with these goals.
  • Collaborative Environment: Partnering with teams across different locations, we foster a culture where smooth communication and collaboration reign supreme. We work together to accomplish our goals and support the rapid growth of Qualtrics. 

 

Our Team’s Favorite Perks and Benefits

  • Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
  • $1800 Experience bonus to be used for an “Experience” of your choosing.
  • Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
 
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
 
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
 
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

 

For full-time positions,this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Remote Annual Pay Transparency Range
$137,500$250,500 USD

See more jobs at Qualtrics

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7d

Ecosystem Sales Leader

QualtricsUnited States (Remote)
SalesDesignc++

Qualtrics is hiring a Remote Ecosystem Sales Leader

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

 

 

Ecosystem Sales Leader

 

Why We Have This Role

Qualtrics is on the lookout for a proactive, collaborative sales leader that can help us target new Partner business across America. We’re helping the world’s leading companies improve experiences. Our solutions allow our clients to have a 360° view of the entire experience enabling them to uncover what matters most to clients and employees with the ability to take action in real time. 

This role is responsible for driving sales execution through high-performing partnerships  across America.  You will be responsible for executing on our key metrics of (1) sourced revenue, (2) partner attach and (3) partner-sourced pipeline. These partnerships include GSIs, Regional SIs, ISVs and Tech partners. You will leverage functional support engines from marketing, enablement, sales engineering and services to build and maintain sustainable long-term partnerships that will help Qualtrics in the next phase of growth through driving scale with and through partners.    

This role will manage a team of senior-level partner sellers who will map to these partners executing cross-regional  and local strategies.  You will be measured on employee feedback and your ability to create and foster a culture where this team can do their best work.  You will be required to coach your team from early-in-the-year partner planning through  regular rhythms-of-the-business evaluating performance and implementing course corrections.   

 

How You'll Find Success

  • Empathic Leadership- Consideration of other’s needs first.
  • Servant leadership- Someone who can pull up their sleeves when a teammate is unavailable. 
  • Tenacity- The ability to get creative when the system fails to provide the structure.
  • Leadership- Ability to drive direction and the ability to stand back as your team executes, but only far enough to be able to jump in when appropriate.
  • Experience with the SaaS partner landscape and an impressive set of contacts within those partners.  
  • Strategic thinker- As a member of our global Ecosystem organization, your responsibilities will include helping develop a robust GLOBAL strategy designed to drive demand and revenue across the globe   
  • Internal Relationship building - Builds strong relationships with sales, marketing, enablement, and partner success (services) 
  • Negotiation skills - Negotiate like a professional with give and take
  • Competitive but can put them self in others shoes and have empathy
  • Takes initiative- Understands the expected outcome, gets the context, and then works entrepreneurially to get it done.
  • Driven, accountable and collaborative- Makes sound decisions, communicates effectively, possesses financial acumen, demonstrates initiative, builds realistic plans, promotes teamwork, influences others and you are able to achieve great results.

 

How You’ll Grow

  • By joining Qualtrics, you become part of a team that dares to pursue groundbreaking experiences. 
  • Our mission is to build technology that positively impacts businesses and makes them more human.
  • We encourage big-picture thinking and foster an environment that embraces innovation and creativity. You will build relationships with multiple decision makers in an account and educate them on the value of Qualtrics.

 

Things You’ll Do

  • Build and own the end to end partner strategy in America across all partner types.
  • Collaborate with Qualtrics’ Sales Management to identify, target, and contract with partners that allow us to increase value to customers, win rates and as a result, our revenue.
  • Craft and implement a program to onboard partners and educate Qualtrics sales team regarding partnerships
  • Partner with Qualtrics’ leadership to eliminate channel conflict and build effective rules of engagement
  • Train and influence partner sellers by refining value propositions to meet specific client needs and facilitate client introductions to Qualtrics.
  • Build and maintain a positive relationship with strategic partners that enable Qualtrics products to drive new revenue streams
  • Drive partner referral pipeline to Qualtrics Sales Executives
  • Establish quarterly and annual plans to meet revenue and pipeline growth objectives and maintain fiscal accountability for revenue quota
  • Work with Sales Operations to build a reporting mechanism that provides visibility on your efforts and strategies to achieve overall revenue contribution
  • Build relationships with Qualtrics’ Partner Marketing to develop value propositions and marketing/PR campaigns necessary to drive demand for/through channel partners
  • Liaise with Qualtrics’ Legal Department to develop contracts for alliance and channel partner agreements; negotiate and finalize all partner agreements
  • Participate in industry trade shows & events

 

What We’re Looking For On Your Resume

  • 8+ years of significant and demonstrable experience driving and managing tier-1 partner/alliances business initiatives within a SaaS environment
  • You are an experienced strategic alliance leader with the ability to initiate and develop complex partnerships that deliver results
  • You bring an extensive network including leading GSI’s like Deloitte, EY, PWC, Accenture as well as the ability to nurture regional SIs
  • You have technology knowledge that helps you engage and have credibility with product groups within Qualtrics and partners up to VP/CTO level engagements
  • Direct SaaS Selling Experience preferred- You have “carried a bag”; someone who looks at partners as key to the revenue line
  • Excellent written and verbal communication skills and competency in communicating at an executive level
  • Demonstrated track record of driving revenue and consistent attainment to quota both quarter-over-quarter and year-over-year
  • Proven history of negotiating partnership pricing and contracts
  • BA/BS required; MBA preferred
  • You are open to travel ~ 50%

 

What You Should Know About This Team

  • Our team is a group of driven individuals who are intelligent, organized, and dedicated. 
  • Goal-Oriented Approach: We pride ourselves on being a team that not only understands but also contributes to the achievement of the company's primary objectives. Every single task we perform is aligned with these goals.
  • Collaborative Environment: Partnering with teams across different locations, we foster a culture where smooth communication and collaboration reign supreme. We work together to accomplish our goals and support the rapid growth of Qualtrics. 

 

Our Team’s Favorite Perks and Benefits

  • Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
  • $1800 Experience bonus to be used for an “Experience” of your choosing
  • Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

 

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

For full-time positions,this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Remote Annual Pay Transparency Range
$179,000$326,500 USD

See more jobs at Qualtrics

Apply for this job

Qualtrics is hiring a Remote XM Strategy - Enterprise

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

 

XM Strategist - Enterprise (Location: Central Region) 

 

Why We Have This Role

  • Our XM Strategists support our sales teams by bringing their years of experience and credentials to bear through defined client engagements ranging from executive coaching sessions to more in-depth workshops. 
  • This team dives deep on key deals and strategic accounts to positively influence time to close, average deal size and overall win percentage.
  • The XM Strategist for our enterprise business will act as an expert advisor across our core XM domains (customer, employee and market research) as well as across several key industry verticals including retail and B2B.
  • While most of your efforts will be focused in the pre-sales environment, some of the additional cross-functional initiatives may include input in product direction, content generation, contributing to analyst reports/relationships, attending events, and influencing account-based marketing activity.

 

How You’ll Find Success

  • Thrive as a subject matter expert focused on pre-sales engagements that build, expand and close pipeline in the most critical accounts for the business, with the most critical stakeholders and decision makers.Serve as a strategic partner to the sales team in key opportunities, delivering outputs that help customers build their vision for experience management, and design their roadmaps towards the art of the possible.

How You'll Grow

  • While this role is designated ‘enterprise’, it is not dedicated. As such, there is opportunity to work across specialized verticals including healthcare, hospitality, telecom etc. 
  • The XM category cuts across several stand-alone areas of professional expertise. In this role you will gain exposure not only to areas that align with your core areas of expertise (e.g.,customer experience), but will also be afforded the opportunity to shadow and eventually own motions aligned to other areas under the XM umbrella (e.g., employee experience and market research).

 

Things You’ll Do

  • Work directly with sales teams pursuing key deals across quarters and years. These deals could range from large dollar deals with significant impact on short-term company performance to important industry leaders who prefer to take a crawl-walk-run approach to XM. Either way, your expertise and guidance will be essential to effectively meeting our customers' needs.
  • Engage with select existing customers who have the potential to act as flagship advocates and are wanting to significantly expand their license within or across XM categories.
  • Act as a support / guide to the service delivery teams (internal and ecosystem) in key flagship accounts and as a trusted advisor to the C-suite / budget holders of our most valued customers.
  • Influence go-to-market strategy for XM:
    • Provide guidance to the PMM team on product positioning and messaging, competitive intelligence and key trends influencing how we position and grow.
    • Provide guidance to the teams responsible for unlocking barriers to growth in this market (e.g. accessibility, security, procurement frameworks) and work with these groups to proactively address critical issues
    • Provide guidance on thought leadership content to help build our brand in market. Be a visible, strategic thought leader at our most strategic customer events

 

What We’re Looking For On Your CV

  • College degree in a related field (e.g. Psychology, Business, Social Sciences, Economics, etc.). Graduate degree preferred.
  • Experience working in or with enterprise teams owning CX, EX or MR functions within name-brand organization
  • Experience consulting on the design and implementation of Experience Management (XM) Programs - Employee or Customer
  • A strong knowledge of survey/assessment design, change management consulting, and quantitative or qualitative data analysis
  • A strong understanding of industry trends and an ability to articulate for the layperson
  • Demonstrated ability to persuasively communicate complex concepts at the highest level  within organizations and an ability to build relationships with strategic decision makers

 

What You Should Know About This Team

  • We pride ourselves on being a team that not only understands but also contributes to the achievement of the company's primary objectives.
  • Partnering with sales teams across different locations, we foster a culture where smooth communication and collaboration reign supreme.
  • Our team values the ability to take initiative, work independently, and accomplish key initiatives. Everyone is encouraged to think ahead, anticipate potential issues, and find ways to proactively conquer.

 

Our Team’s Favorite Perks and Benefits

  • Qualtrics Experience Program - A bonus each year for an experience of your choosing
  • Worldwide and diverse community that enjoys helping each other
  • In our offices, we take pride in creating an open and collaborative work space.
  • At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team

 

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

 

#LI-Remote

For full-time positions,this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Remote Annual Pay Transparency Range
$18$332,500 USD

See more jobs at Qualtrics

Apply for this job

Qualtrics is hiring a Remote Federal Enterprise Account Executive

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Federal Strategic Account Lead

Why We Have This Role

The Qualtrics Federal sales team is a group of highly driven individuals dedicated to closing experience gaps across U.S. Federal organizations. The Department of Homeland Security (DHS) Federal Enterprise Account Executive is expected to lead all sales efforts within the assigned territory, including prospect identification, lead generation, solution calls, advancing the sales cycle, proposal development, contract negotiation, forecasting and deal closure. The focus is on driving incremental revenue for Federal product lines and buyer personas. As a Federal Enterprise Account Executive, your overarching objective is to drive company revenue growth through net new customer acquisition and strategic expansion across the current customer base within DHS. 

How You’ll Find Success

  • Takes the initiative to understand the customer mission, create a strategic plan, and execute
  • Elevates customer relationships to the next level through dedicated account management
  • Experience using enterprise sales processes such as MEDDICC
  • Ability to learn and understand product solutions and features with excellent verbal and written communication skills
  • Strong quantitative, analytical, and conflict resolution abilities
  • Willingness to travel and be client facing 50% of the time (approximate travel time dependent on team and to be confirmed by Hiring Manager)



How You’ll Grow

With a mission-first approach, the Qualtrics Federal team helps some of the largest and most impactful Federal organizations in the world listen, understand, and take action on customer data. You will sell technology to solve real agency problems and tackle challenges that directly impact the experiences of U.S. citizens. If you love a strategic, analytical sales process and working across diverse stakeholders in the Federal space, selling Qualtrics software will always keep you learning and growing.

Things You’ll Do

  • Develop a territory plan and specific account plans to drive usage of the Qualtrics platform across DHS
  • Become a trusted advisor to a variety of buyers in the Federal vertical
  • Closely engage with clients at all points of the sales cycle - from prospecting, product demonstrations, onsite presentations, and contracting through close
  • Drive net new revenue growth through new logo acquisition and expansion of current accounts
    Meet quarterly and annual sales targets
  • Be a thought leader and customer advocate with partners to elevate the adoption of experience management (XM)
  • Work closely with Qualtrics ecosystem resources and partners to identify and develop new strategic opportunities

What We’re Looking For On Your

  • 4-6 years of experience selling SaaS solutions to the Federal vertical
  • Successful track record of achieving assigned targets within the Federal vertical
  • Successful track record providing executive-level impact to clients and partners
  • Well-versed in Federal procurement processes and regulations
  • Well-versed in Federal government security standards and policies
  • Prior experience in building relationships with relevant Federal contractors
  • Prior experience responding to and winning competitive RFx solicitations
  • Existing relationships within the DHS territory preferred

What You Should Know About This Team

  • The Qualtrics Federal team prides itself on a strong culture of collaboration, hard working mentality, and commitment to winning
  • Qualtrics Federal is the fastest growing market unit within the company
  • We are just getting started. Join a team that is defining the Experience Management category in the Federal space and making a difference for our customers

Our Team’s Favorite Perks and Benefits

  • Quarterly in-person team activities
  • Federal specific training and focused sales enablement sessions to support individual success and career growth
  • Team celebrations to recognize shared success
  • Annual company gatherings in Salt Lake City (X4) and Las Vegas (Sales Kick Off) 

 

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

 

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

 

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office onsite with customers and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

 

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

For full-time positions,this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Remote Annual Pay Transparency Range
$251,000$308,000 USD

See more jobs at Qualtrics

Apply for this job

Qualtrics is hiring a Remote SkillBridge - Customer Success Associate Internship

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
 
 
Customer Success Associate
*This job is for candidates who are currently on active military duty and exiting the military within the next 12 months.*
 
Why We Have This Role
The mission of the Customer Operations organization is to help our customers, both internal and external, deliver extraordinary business results.
 
The CSA role is pivotal in this mission to ensure our business reports healthy revenue and enables customer-facing teams to prioritize their time towards high risk and high need accounts. Central to success is a thriving partnership with our customer-facing account teams, allowing us to efficiently scale Qualtrics’ services to more customers. We are the “get it done” team. We have a wide range of responsibilities that include engaging with finance, marketing, product, engineering, sales, legal, security, etc. and producing deliverables for our customer-facing teams.
 
 
How You’ll Find Success
You’ll know you’re doing a great job in this role when:
  • You maintain a high utilization score (e.g., how much time you are saving our account teams), a healthy billings attainment (e.g. how much renewal $ you have invoiced) and strong customer satisfaction.
  • Provide critical, value added deliverables to our XM Success team and customers to help them realize maximum value from the Qualtrics partnership
  • You help retain and expand client subscriptions, the lifeblood of the SaaS business model.
  • You drive the renewal process forward, from reaching out to our internal customer facing teams to coordinate a renewal process, to working directly with the client to confirm a renewal.
We are looking for candidates to help us not only get things done in the current process, but also to improve processes to make our entire company continuously more efficient. In fact, you will have the opportunity to become a subject matter expert in a key process and work to improve it.
 
 
How You’ll Grow
  • Problem-Solving Skills: As a Customer Success Associate, you will learn to actively listen, analyze data, and develop tailored solutions to address business and customer challenges effectively.
  • Cross-Functional Collaboration: Working closely with other departments, you will develop valuable cross-functional skills, gain a holistic understanding of the business, and learn from experts in various areas, paving the way for career growth.
  • Developing a Bias for Action: You'll learn how to prioritize the needs of your stakeholders and take prompt, proactive steps to drive success and satisfaction
 
Things You’ll Do
  • Play a role in identifying opportunities to streamline and improve business critical, end-to-end processes
  • Partner with our customer-facing account teams (Sales, XM Success) to deliver incredible customer and business impact by supporting them to optimize the entire renewal journey
  • Surface and present actionable insights for the XM Success team to support Book of Business management and planning (e.g., attrition insights, renewal rate trends, NPS insights, XM product usage signals)
  • Engage with internal stakeholders and systems to ensure timely renewals, account health data capture and compliance with customer security requirements
  • Assist with (and own where appropriate) customer-facing events such as webinars, user groups, product demos, and XM Days and work with necessary internal teams to deliver
  • Research and summarize key materials to answer client questions around Experience Management, manage client escalations, and track feature requests
  • Own preparation for - and participate in - client meetings by gathering inputs and compiling data, building presentation decks, and organizing agendas and assist with follow up actions
 
What We’re Looking For On Your Resume
  • Bachelor’s degree, or completion of Bachelor’s degree by military exit date
  • Strong prioritization skills with the ability to be proactive
  • Collaboration skills
  • Desire to improve processes and work through ambiguity
  • Interest in the technology industry
  • Experience in SaaS, strategy, consulting, customer service, operations, technology, sales, customer success, or an equivalent field would be beneficial
 
What You Should Know About This Team
  • We have each other's backs. We win together.
  • Our team meetings are designed to foster community and connection.
  • This team gives high exposure to essential business functions and sharpens a broad spectrum of skills in each member.
 
Our Team’s Favorite Perks and Benefits (eligible upon successful completion of internship and full-time position approval)
  • Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hours
  • Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year)
  • Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities
  • 30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure)
  • We take pride in our office design aiming at fostering creativity
 
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
 
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
 
​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
 
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
 
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