Summary

The Benefits Specialist will be responsible for the ultimate success and integrity of client EDI Feeds (Benefit Carrier Connections & COBRA Admin), cyclical open enrollment Benefit setup and rollout, and annual ACA filing as well as regular outreach and maintenance for the ACA module. They will work directly with client’s HR Modules (HR Core, Benefits, & ACA, with an opportunity to learn others) & EDI connections and establish a great working relationship with our client contacts and internal teams.

Responsibilities

· Provide front line support to manage the annual ACA filing process for all clients, including the following: establishing key deadlines, creating, and sending communication to clients, holding ACA Year-End Webinars and Q&A sessions, pulling and reviewing data to resolve AIR file errors, complete filing and mailing via our 3rd party vendor.

· Ensure all new EDI Feed implementations and ongoing EDI feeds are setup with our vendors within the established SLA in addition to managing all production and discrepancy errors with the client and other relevant parties.

· Provide feedback to and partner with HR Implementation consultants, Project Managers, Premier Services team & others on project status, escalations, configuration, etc. to drive milestones & ensure clear expectations are provided to the client and project teams.

· Configure and update UKG HR Module(s) and integrations to accommodate all client requirements for Carrier Connections, Open Enrollment, & ACA.

· Configure any new and developing integrations for new clients and add-ons (i.e. Benefits & ACA) for existing clients and provide client training on such as required in these areas.

· Update all project materials to track completion of tasks and ensure all project documentation is in shared folders for the purposes of information retention and quality assurance.

Required Skill Sets and Experience

· Bachelor’s degree or equivalent industry experience

· PHR, SHRM-CP preferred

· 3-5 years of experience in UKG Ready systems implementations with a role in at least 2 years working with Carrier Connections and data flow and account structure mapping as it relates to implementing EDI feeds or similar end-to-end solution.

· Experience in business process mapping

· Experience in change management as an asset

· Understanding of common human capital management (HCM) business practices required.

· Understanding of ACA compliance and annual filing process guidelines and best practices.

· Proficient in Microsoft Office products, Excel proficiency required.

· Experience with software in a SaaS / Cloud computing environment, WFM experience with one or more of the following applications preferred: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos/UKG, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, Ceridian, ADP Workforce Now, ADP Vantage, Workday.

· Customer relationship acumen and experience required.

· Proven ability to engage with multiple projects & customers at the same time and manage priorities.

· Excellent organization, communication, and collaboration skills.

· Ability to lead and facilitate customer trainings.

· A strong sense of urgency and a proven ability to manage multiple projects at once.

· Personable and able to maintain a positive working relationship with clients and team members.

· Strong problem solving and critical thinking skills.

What’s in it for you?

· FREE medical, dental, and vision plans

· FREE basic life insurance, short term disability, and employee assistance programs

· FREE wellness programs

· 401(k) traditional and Roth plans with employer match

· Generous PTO, bonus, and stock options

· $400 office equipment reimbursement

· $300/year fitness reimbursement

· Internet reimbursement

· Paid professional development

· Generous referral bonuses

· Paid parental leave

· Remote friendly work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

The base salary range for this position is $65,000 to $85,000.

Job Title: Customer Success Manager, Mid-Market

Reporting to: Chief Customer Officer

Department: Customer Success

Location: Remote

Job Description

Looking to join an organization where you feel valued and encouraged to achieve your dreams? We are actively looking for individuals who align with our values and are passionate about thriving in a fast-paced, ever-changing industry. In 2015, Wurk created the cannabis industry’s very first all-in-one workforce management solution. Our dynamic system is utilized to streamline operations, minimize regulatory risks, and manage payroll, HR, timekeeping, and tax compliance. We believe it is our responsibility to protect the people and organizations of the cannabis industry so they can continue to impact the world we live in. If this excites you, we at Wurk would love to meet you!

The Mid-Market Customer Success Manager is an integral part of the Customer Success Team. The have a book of business for which they are responsible consisting of those clients with less than 250 employees.

Responsibilities

• Manage relationships of clients with less than 250 employees
• Handle any and all escalations from mid-market clients in the organization
• Navigate the organization on behalf of the clients
• Hold Quarterly Business Reviews for each of the clients in the book of business
• Hold weekly or biweekly phone calls with clients to ensure needs are being met
• Follow documented process for upsells less than $2500
• Continue to provide client path for additional adoption of software offering

Required Skill Sets and Experience

• Ability to solve complex problems
• Negotiation skills and ability to navigate difficult situations
• Proficiency with de-escalation
• 3 years Customer Success or Account Management experience
• Payroll experience is preferred

What’s in it for you?

• FREE medical, dental, and vision plans
• FREE basic life insurance, short term disability, and employee assistance programs
• 401(k) traditional and Roth plans with Employer Match
• Generous PTO, bonus, and stock options
• $400 office equipment reimbursement
• $300/year fitness reimbursement
• Internet reimbursement
• Paid professional development & tuition reimbursement
• Generous referral bonuses
• Paid parental leave
• Remote-friendly work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

The base salary range for this position is $65,000 to $80,000.

The Human Resources (HR) Implementation Specialist participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, and post-go-live support) under the direction of the Project Manager and may lead one or more activities. Project responsibilities include gathering customer requirements, configuring the UKG Ready solution to meet documented customer requirements, setting and managing customer expectations, providing guidance to Associate Consultants, identifying risks and communicating issues to the Project Manager. This role will entail configuring HR Core, Performance Management, Compensation Management, Applicant Tracking, and Employee Onboarding and system forms/workflow configuration. This role also supports Benefits Open Enrollment and annual ACA filing.

Responsibilities

· Provide Implementation Services to Customers

· Document and validate customer’s business requirements and map to Würk functionality

· Configure the Würk application to meet customer’s documented business requirements

· Conduct consulting sessions (on the phone and through video sessions) and document with meeting minutes

· Attend internal project meetings and provide status on progress of activities and deliverables

· Provide customers with follow-up consulting and general assistance in areas of expertise

· Be a “go-to” resource for specific functional areas for both internal and external users

· Work with customers to implement Würk best practices in preparation for the rollout of the Würk solution

· Other duties as assigned

Required Skill Sets and Experience

· Must have experience with Workforce Management (WFM) systems to be considered

· Bachelor’s degree or equivalent experience

· PHR, SHRM-CP preferred

· 5+ years of experience in Workforce Management (WFM) systems implementations with a role in at least 2 of the following areas required: configuration, UAT, QA, internal/external customer rollout, or training.

· Experience in business process mapping

· Understanding of common human capital management (HCM) business practices required

· Understanding of different industries and how UKG Ready implementation best practices apply to the customer’s business practices

· Proficient in Microsoft Office products, Excel proficiency required

· Experience with software in a SaaS / Cloud computing environment including experience with HRIS Systems

· WFM experience with one or more of the following applications preferred: SalesForce.com, SAP, PeopleSoft, JD Edwards, UKG, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, Ceridian, ADP Workforce Now, ADP Vantage, Workday

· Ability to effectively implement an HRIS module or similar end-to-end solution

· Customer relationship acumen and experience required

· Ability to engage with multiple projects & customers at the same time and manage priorities

· Excellent organization, communication, and collaboration skills

· Ability to lead and facilitate customer trainings

What’s in it for you?

· FREE medical, dental, and vision plans

· FREE basic life insurance, short term disability, and employee assistance programs

· FREE wellness programs

· 401(k) traditional and Roth plans with employer match

· Generous PTO, bonus, and stock options

· $400 office equipment reimbursement

· $300/year fitness reimbursement

· Internet reimbursement

· Paid professional development

· Generous referral bonuses

· Paid parental leave

· Remote friendly work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

The base salary range for this position is $65,000 to $85,000.