What we want to accomplish and why we need you

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year one. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions.  Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

What will you do every day?

As a member of the Customer Success team, your primary role is to design and develop training materials that help customers learn how to use our products.

You will be responsible for engaging with customer success managers, product managers, and marketing personnel to determine needs, develop new materials, update existing materials, and analyze their effectiveness. Developing strong relationships with these teams will be imperative to your success.

The training materials you can expect to create include PDF handouts, narrated videos, facilitator guides, and help articles. You will be responsible for ensuring that training materials are effective and tailored to the needs of the audience, which is primarily healthcare providers. 

We’re looking for a process-driven individual with a wide range of skills and experience in all stages of the instructional design process.

Ok, you're sold, but what are we looking for in the perfect candidate?

• Relationship building:Ability to communicate with professionalism and build trusted relationships with other departments.
• Instructional design:Ability to conduct needs assessments, develop learning objectives, choose instructional strategies, and develop final materials.
• Project management: Drive projects using instructional design methodologies and manage multiple simultaneous projects with competing priorities.
• Writing: Ability to convey complex topics in a succinct and clear manner. Ability to write narration for videos, help articles, and manage feedback.
• Video production: Experience recording screencasts and basic video editing. Experience with recording mobile devices is a plus.
• Audio production: Ability to record narration and edit it as necessary.
• Graphic design: Ability to create PDF handouts that incorporate text and graphics, with fine attention to detail.
• Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact.
• High-Accountability:You can be counted on to consistently deliver high-quality work.
• Detail Oriented:You have a high degree of attention to small details along with the ability to quickly iterate.

Requirements:*

• Three years of instructional design experience
• Portfolio of projects
• Solid understanding of instructional design models and learning theories 
• Excellent writing skills and the ability to communicate clearly and succinctly
• Experience with screencasting and video editing
• Experience with narration and audio editing
• Proficient in Microsoft Office and Google Suite

This position can be remote and supports team members with customers across the United States. You are welcome to visit and/or work out of our office in Redwood City, California. One week a year, we gather for a company-wide retreat. Quarterly, we gather for an in-person working session at/near our office.

Tell me more about Suki

• On a roll:Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI.
• Great team:Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors:We’re backed by Venrock, First Round Capital, Flare Capital, March Capital , and others. With our $55M Series C financing, we have the resources to scale.
• Huge market:Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers:Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact:You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Please note: Applicants must be currently authorized to work in the United States on a full-time basis.

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way and we look forward to growing our team with these shared values. In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $90,000 - $120,000 in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

Instructional Designer 

 In this role, you will build content for eLearning courses to train employees, customers, and implementation partners on the product and techniques to optimally deploy Anaplan. You will report to Sr. Director, Academy Global Programs & Tools and work closely within a core instructional design and delivery team, partnering with Customer Success, Product, Marketing, Alliances, and Sales Enablement teams to transform raw content into meaningful and effective training solutions. 

The ideal candidate is a highly motivated, organized individual with experience implementing multidimensional platforms. 

Job Responsibilities 

• Stay current with all new Anaplan standard methodologies and software improvements to ensure learning content is kept up to date. 

• Conduct research and collaborate with subject matter experts from Customer Success, Product, Marketing, Alliances, and Enablement to define and document learning objectives. 

• Transform raw source content from SMEs into instructional material, including eLearning courses and classroom training curriculums, designed to optimize learning. 

• Continually improve training delivery based upon feedback from course participants and mentor team members on feedback received. 

• Learn unreleased product or program content quickly and be prepared to deliver quality training on release. 

• Ability to be flexible with modality and time requirements to meet customer needs for training. 

• Special assignments and other duties not specifically stated may also be assigned. 

• Work within LMS and instructional design platforms to ensure quality learning experience. 

Job Qualifications 

• Minimum 5 years’ experience in instructional design. 

• Experience working in instructional design in a high-tech environment. 

• Experience with Anaplan preferred. 

• Experience with learning tools, such as Articulate Storyline and Adobe Captivate. 

• Strong oral and written communication skills and high attention to details. 

• Passion for learning, teaching, and constant improvement. 

• Familiarity with adult learning principles, learning theories, and instructional methodologies. 

• Ability to communicate concepts in a concise, logical manner so students can absorb and retain. 

• Ability to translate from model-building in Excel to multi-dimensional technologies. 

• Understanding of data integration (inbound and outbound). 

• Flexibility to prioritize multiple activities simultaneously 

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

We are seeking a creative and versatile Instructional Designer for Customer Education to join our dynamic team. The ideal candidate will be passionate about empowering users through education, possess a strong background in curriculum development, and have experience with customer education for enterprise SaaS. As an Instructional Designer, you will play a key role in designing engaging and effective learning experiences tailored to our diverse user base.

About the role 

• Location: Remote-first (United States)
• Full-time
• Permanent 
• Exempt status
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills. 
  • United States  (all figures cited below in USD and pertain to workers in the United States)
    • Zone A: [$110,000-$147,500]
    • Zone B: [$103,000-$138,500]
    • Zone C: [$97,000-$130,000]

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to the Curriculum Manager

As an Instructional Designer, you’ll:

• Design and develop engaging and interactive learning materials, including but not limited to online courses, tutorials, videos, text, and instructor-led training, to support Webflow user education initiatives.
• Utilize a variety of instructional design models, approaches, and tools, as well as best practices in creating engaging content from outside of instructional design, to create effective learning experiences. Incorporate multimedia elements, interactive exercises, and real-world scenarios to enhance the relevance and impact of learning materials.
• Optimize learning content for various platforms and devices. 
• Make recommendations for tools and approaches to enhance the educational value of course materials or improve the efficiency of the production process. 
• Collaborate closely with the Curriculum Manager, subject matter experts, product managers, and customer success teams to identify and understand Webflow user training needs and objectives.
• Stay abreast of industry trends, emerging technologies, and best practices in instructional design and customer education to continuously improve and innovate our educational offerings.
• Manage multiple projects simultaneously, prioritize tasks effectively, and meet deadlines in a fast-paced, dynamic environment.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you 

You’ll thrive as an Instructional Designer if you have:

• Proven experience in instructional design, curriculum development, or related roles, preferably for enterprise SaaS.
• Strong creative and visual design skills with the ability to translate complex concepts into engaging and visually appealing learning materials.
• Proficiency in instructional design principles, adult learning theory, and educational technologies.
• Proficient with Webflow, or willing and able to become familiar with the technology.
• Experience with learning management systems (LMS) and content authoring tools.
• Excellent written and verbal communication skills, with the ability to convey complex concepts in a clear and engaging manner.
• Collaborative team player with strong interpersonal skills and the ability to work effectively in a cross-functional team environment.

Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements.

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
• Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program
• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
• Monthly stipends to support health and wellness, smart work, and professional growth
• Professional career coaching, internal learning & development programs
• 401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage
• Discounted Pet Insurance offering (US only)
• Commuter benefits for in-office employees

Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks unless otherwise required by law.

Remote, together

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. 

Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please reviewWebflow’s Applicant Privacy Notice.