Job Description:

This role is to provide digital & print advertising strategies and solutions to support DealerOn marketing initiatives. The Graphic Designer position collaborates with other members of the Marketing Design Team and is responsible for conceptualizing and designing on-brand, memorable, eye-catching campaigns that effectively communicate ideas that inspire, inform, and captivate a target audience. This is a mid-level remote position.

Essential Functions:

• Combine design and technology to communicate ideas through imagery and typography. Develop unique designs that convey a recognizable meaning on behalf of DealerOn. Works cooperatively with key stakeholders to quickly and efficiently assess and support fulfillment of their design needs.
• Take the lead on medium-scale projects and initiatives under supervision of the Art Director.
• Assist with weekly social media, email marketing, and digital media graphics for blog posts and other promotional announcements.

Required Skills/Experience:

• At least two years’ experience producing visual design work for clients.
• Staying up to date on the latest design trends.
• An eye for design, layout, typography, color, and other design fundamentals, as evidenced by a high-quality portfolio.
• High level of proficiency using visual design tools, including Adobe Photoshop, Illustrator, and Indesign.
• Ability to understand and reproduce different design styles based on brand standards as well as imagery and direction provided by senior marketing team members and the art director.
• Ability to prioritize tasks that change frequently and manage unexpected demands.
• Dependable, follows instructions and takes initiative to solve problems.
• Ability to work independently and in a team environment.
• High school graduate.

Preferred Skills/Experience:

• Four years of experience producing visual design work for clients in an agency atmosphere.
• Bachelor’s Degree in a design-related field or equivalent preferred.
• Familiarity with the auto industry.
• Experience updating website content on a WordPress site.
• Experience building small-scale pages (e.g., landing pages) using HTML/CSS with a responsive framework such as Twitter Bootstrap.
• Familiarity with print production and related concerns, including color spaces, pre-press work, working with vendors.
• Experience designing online advertising.
• Ability to work in a fast-paced environment.

#LI-Remote

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 4 weeks paid Parental Leave
• 8 Paid National Holidays
• State of the art technology
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).

Job Description:

Customer Success Manager III (CSM III) is a tenured, organized and customer-focused individual on the Customer Support Team. The CSM III overall responsibility is to develop, maintain and grow our customer relationships by being their website performance expert.  CSM III will use their expert-level OEM, Product, and Industry knowledge to address proactive and reactive customer requests and concerns. CSM III is expected to be a hard-working team member with goals to improve the support experience we provide our customers.  This is a remote, Senior-level position.

Essential Functions:

• Manage customer accounts that compile of various OEM customers
• Provide monthly product reporting (MPR) and optimization recommendations to improve all aspects of the customers’ websites, utilizing the FORD/Lincoln MPR Deck to ensure all Service level agreements are met
• Assist with team projects, sharing best practices internally, and aligning all needed stakeholders to an overall strategy
• Mentor and Coach Associate Customer Success Managers (CSM)
• Build, maintain and grow OEM Dealer Performance Management relations via quarterly calls with respective digital performance teams
• Provide high-level technical and product support
• Work with customers to analyze and review their digital performance in detail                                             
• Ensure strategy and customer’s KPIs (key performance indicators) are communicated, understood, and implemented by cross-functional teams
• Evaluate the customers’ business goals quarterly to anticipate future needs
• Manage multiple accounts simultaneously, tracking the status of each project, and updating all stakeholders
• Assist business leads in driving customer retention and identifying business growth opportunities
• Complete tasks assigned by leadership such as PPRs, escalations, OEM project asks
• Document and Develop knowledge base articles on an ongoing basis

Required Skills/Experience:

• Bachelor’s Degree or equivalent experience
• Google Analytics Certified
• 3+ years of customer support or account management experience
• 2+ years of previous DealerOn experience, working in a customer-facing role
• Dependable, follows instructions and takes initiative to solve problems
• Strong ability to work with cross-functional teams in a complex, always changing environment
• Ability to react quickly and multi-task to meet changing department priorities
• Ability to de-escalate customer concerns and provide the best resolution for both the customer and DealerOn
• Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud
• Ability to think critically and contribute to improving team processes
• Capable of working effectively as part of a team, but also taking independent initiative
• Identify and pass along DealerOn product referrals to the Sales Organization to increase book of business. This includes opportunities for New Business or existing accounts for Website, SEO, SEM and Ancillary Products.
• Assist and monitor your tasks assigned by leadership such as PPRs, case management, OEM project asks.
• Ability to work various shifts including evenings and weekends 

Preferred Skills/Experience:

• Call or Contact center experience
• Knowledge of SEO, SEM, JIRA, CRM (Customer Relationship Management), and Salesforce
• 3+ years of DealerOn Experience

#LI-Remote

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 4 weeks paid Parental Leave
• 8 Paid National Holidays
• State of the art technology
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).

Job Description:

The Director of Enterprise Support is responsible for the overall success of the Enterprise Support teams.  The Director is responsible for both developing and leading a team culture of passionate commitment to amazing success of our most important dealer clients with our products and service, and for and unlocking the value from our premier accounts by creating a “thirst for more” through execution, passion, insight, and commitment by the Enterprise team for the Enterprise customer.
This critical role will lead, manage, and mentor the Enterprise support team’s leadership, including establishing, collaborating on, and measuring individual and team goals. The Director reports to and collaborates with the Sr. Director of Customer Support to build a strong internal and external network that enhances the customer experience for our largest and most strategic enterprise groups.

Essential Functions:

• Ensure that strategies are consistently and constantly executed that that cement a deep and positive relationship with our key customer accounts while protecting and maximizing support revenue.
• Drive a culture of accountability that results in a peerless support experience and exceptional client satisfaction.
• Establish and maintain strong working relationships within the Enterprise group’s executive and senior leadership teams.
• Develop and execute strategic plans to achieve customer retention targets and expand our managed products within the Enterprise customer base.
• Act as the top escalation point within Enterprise Support for dealer group and OEM relationship mediations.
• Establish strong working relationships with other teams and cross-functional departments to identify opportunities to improve customer experience and drive business results.
• Collaborate with the Product team, bringing unique insights on real-world customer needs to shape Product roadmap and DealerOn’s ability to further cultivate the premier account base.
• Build a high-performing team, drive operational best practices; and provide a world-class customer experience for our enterprise customers. 
• Develop, coach, and manage a team of Enterprise Team Managers to allow for continuous improvement and growth.
• Provide employees with coaching, feedback, and developmental opportunities including leadership development to enhance their skills, motivation, and performance.
• Holds team leadership accountable to the departmental performance metrics to assist with continuous improvement.
• Establish and communicate customer support KPIs that align with the company’s vision; monitor and analyze results, implement needed changes in an Agile manner.
• Ensures customer’s KPIs and SLAs are communicated, understood, and implemented by all related cross-functional teams.
• Apply principles, systems, tools, and data/analytical insights to sustainably improve key performance metrics (KPIs) and continuously drive operational efficiencies.

Required Skills/Experience:

• Bachelor’s Degree in computer science, marketing, project management, business administration, or equivalent program.
• Demonstrated success and 10+ years of experience in leadership ideally specific to client relations and / or account management.
• Demonstrated success in managing and growing a $10M+ book of business recurring revenue stream in digital marketing.
• Minimum 5-year record of accomplishment in meeting or exceeding metrics/quotas/KPI’s and receiving positive customer feedback in a technical environment.
• Proven ability to drive strategic clarity; develop and communicate a clear and compelling vision that inspires the team to think and operate “outside the job description” without getting overwhelmed.
• Previous experience in a position within a top tier Support organization for Premier and Priority clients.
• Excellent problem-solving skills with a client-service mindset that balances the needs of the company and customers.
• Excellent communication skills and the ability to present complex technical issues clearly and concisely to a general audience.
• Ability to maintain a high degree of professionalism, able to interface with all levels of the company while preserving confidentiality in all sensitive matters.
• Possesses a proactive approach to accomplishing work, high attention to detail and accuracy, has consistent follow up, and strong organizational skills.
• Demonstrated success in managing the day to day as well as the strategic planning needs of digitally marketing enterprise accounts, including account management, customer service skills, and technical aptitude while working in an innovative and challenging environment.
• Proficient in Microsoft Office, Salesforce, Jira, and other business applications.
• Strong written and verbal communication skills that motivate the department and safeguards key account relationships.
• Demonstrate flexibility to meet business needs with a focus on achieving quality results.

Preferred Skills/Experience:

• Knowledge of the automotive digital marketing industry.
• Account management experience in an automotive focused ad agency.
• Familiarity with web design and supporting technologies such as HTML, CSS, and Bootstrap.

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 4 weeks paid Parental Leave
• 8 Paid National Holidays
• State of the art technology
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).

Job Description

We are seeking an OEM Business Analystwho is responsible for assisting with the Product and Development OEM related initiatives of the organization. We are seeking someone with strong organizational and planning skills and proven ability to multitask in a fast-paced environment. We are looking for a high level of motivation and a self-starting attitude, and the ability to work with minimal direction and supervision.The OEM Business Analyst is responsible for planning, scoping, monitoring, coordinating, and communicating deliverables and expectations to all relevant stakeholders that ensure the successful launch and maintenance of all OEM programs. Additionally, the OEM Business Analyst is a stakeholder in facilitating the relationship between the OEM and/or managed services providers that act on behalf of an OEM. This is a mid-level position based remotely.

Essential Functions:

• Review, scope and monitor OEM projects and initiatives
• Provide regular feedback to the Business Development team on ongoing product and development OEM initiatives
• Act as a liaison between the Business Development and development teams to identify improvements, bugs, and feature requests needed to satisfy OEM program requirements
• Provide monthly reporting of DealerOn OEM projects to finance stakeholders
• Aide in testing user workflows and features prior to production releases and coordinate approvals with stakeholders
• Ensure the team is consistently meeting or exceeding service level agreements (SLAs)
• Continually audit Salesforce to identify issues and improvements related to SLA adherence with our OEM partners
• Interface with the Business Solutions and Customer Support teams to advise and support initiatives that will assist them in exceeding OEM SLAs and objectives
• Be a subject matter expert on all DealerOn’s products, core systems, and platform functionality
• Communicate OEM program and company compliance initiatives and updates to the internal Product team

Required Skills/Experience:

• Bachelor’s degree or equivalent years of experience in lieu of degree
• 3+ years’ experience in technology customer service-related field
• Excellent written, oral communication and leadership skills
• Ability to successfully manage multiple concurrent initiatives
• Excellent attention to detail, problem solving, and critical thinking skills
• Ability to balance, demand, and prioritize in a fast-paced environment
• Experience with reviewing and understanding API documentation and technical integrations
• Ability to gather and consolidate requirements from cross-functional groups
• Proficient in Microsoft Word, Excel, and Outlook

Preferred Skills/Experience:

• 5+ years’ experience in technology customer service-related field
• Experience working with OEMs or in the automotive industry
• Proficient experience with DealerOn’s proprietary CMS
• Experience in working with Third Party vendors who provide products and services to DealerOn customers
• Experience with Agile Methodology and Scrum framework
• Experience with JIRA, MS Project, Confluence, Balsamiq, and GitHub
• Ability to prioritize tasks that change frequently and manage unexpected demands

#LI-Remote

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 4 weeks paid Parental Leave
• 8 Paid National Holidays
• State of the art technology
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).

Job Description:

The Product Manager will be responsible for forecasting, production, and/or marketing of a product or products. This individual will drive the vision and delivery of their assigned products to keep the business relevant and competitive.  Ideally this candidate is adept at understanding and communicating user problems and needs as functional requirements.  At times, this role will require balancing the competing needs of both internal and external users to define a roadmap that provides the best value to the company.  This is a mid-senior level remote position, reporting to our Headquarters office (Rockville, MD).

Essential Functions:

• Conduct market research and speak with customers to understand and articulate end-user problems that DealerOn is uniquely positioned to solve
• Manage software product roadmap including product and feature definition with development plan
• Develop metrics to assess the success of products and features and determine necessary enhancements
• Create functional and non-functional requirements for development teams. Clearly define user flows for features
• Work with User Experience Designers and Engineers to refine experiences and update the requirements based on design and usability testing
• Create and maintain documentation for internal stakeholders and clients
• Develop and test hypotheses for new features utilizing wireframes and user stories and by working with a cross-functional team of designers, developers, product managers, and customer-facing roles to vet, build and ship new products and features
• Manage the product backlog to ensure designers and developers always have clear requirements and acceptance criteria for upcoming work
• Triage and prioritize bug reports and new feature requests received from our current and potential customers, partners and stakeholders
• Communicate priorities and deadlines to the stakeholders
• Participate in all product team meetings including daily standups, sprint planning, retrospectives, and backlog grooming sessions
• Leverage JIRA to create product backlogs, track sprints and user stories, and monitor team efficiency
• Maintain the product backlog to ensure designers and developers always have clear acceptance criteria for upcoming work

Required Skills/Experience:

• Bachelor’s degree or equivalent working experience in development
• 2 years’ experience managing the work of cross functional teams of five or more developers, designers and or creative operations
• 3+ years of experience in Software Product Management including working with Agile teams
• Proficiency in one or more of the following software development applications (alternate experience considered): Jira, Confluence, Balsamiq, Github, or Microsoft Project
• Detail oriented mentality possessing clear written and verbal communication skills
• Proven ability to verify acceptance criteria with users of new features and products
• Proactive problem solver with confidence and a respect for other people
• Proficient in Excel, Microsoft Word and Outlook
• Strong time management and organizational skills
• Creative and independent thinking in product design and definition
• Ability to prioritize requests to the benefit of our company and our clients
• Ability to work autonomously while still functioning in a team environment
• Ability to see the bigger picture and identify areas of opportunity and risk

Preferred Skills/Experience:

• 5 years’ experience in field or career
• Experience with Agile Methodology and Scrum framework
• Formal product management training
• Experience in a fast-paced environment
• Ability to prioritize tasks that change frequently and manage unexpected demands
• Dependable, follows instructions and takes initiative to solve problems
• Competent technical writer (white papers, user guides, case studies, etc.)
• Experience with road mapping tools such as ProductPlan, Aha! or Monday.com

#LI-Remote

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 4 weeks paid Parental Leave
• 8 Paid National Holidays
• State of the art technology
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).

Job Description:

The Support Associate (SA) is an entry level technical support role that is the primary face of support when a customer, partner, 3^rd party or vendor contacts technical support with a request for assistance with DealerOn’s products. The core responsibilities of the SA are to ensure that response time service level agreements are met, customer issues are accurately triaged, and all issues are either resolved on the first call or routed to the appropriate resource. As the face of DealerOn, the SA interacts directly with customers to understand, document, and validate the concerns and requests of the customer while using sound technical judgement and world class service skills. The SA should be well organized with the ability to work independently in a dynamic, fast-paced team environment. This is a remote entry level position, based out of the Headquarters office (Rockville, MD).

Essential Functions:

• Be an active member of the support team that is tasked ticket creation, basic root cause identification, issue resolution and demonstrating service delivery best practices with an emphasis on first call resolution.
• Respond promptly and professionally to inbound calls and email from customers while emulating established and proven customer service skills and meeting or exceeding contracted service level agreements and performance goals.
• Provide the initial documentation, validation and triaging of incoming support calls and email cases.
• Responsible for providing a first call resolution when applicable or routing/escalating the incident to the appropriate resource when necessary.
• Ensure that daily individual performance and quality goals are met or exceeded, and the customer’s technical issues are handled in a professional, empathetic, and effective fashion according to team processes.
• Invest in ongoing personal skills development to ensure technical expertise and industry specific skills are constantly expanded and honed.
• Participate in regular training and certification activities to stay current with industry best practices, technical releases, and company product and services updates.
• Demonstrated ability to function in an environment with multiple processes, functions, and technologies.
• Ability to effectively utilize available resources and tools to handle email, web and telephone inquiries and requests to provide technical support and ensure accurate resolutions and outcomes.
• Ability to de-escalate customer concerns, articulate information to customers, and provide an optimal resolution that embodies a world class customer experience.
• Consistently and accurately document all account information, customer issues, interactions, and resolutions in the case management systems.
• Provide an excellent customer service experience to customers by consistently delivering support using recognized best practices whether the interaction is in person, via phone or by email.
• Participate in technology update meetings to stay abreast of platform changes and provide insight as to the effects on support delivery.
• Demonstrate an aptitude for understanding risks associated with managed processes and how to implement known controls that may mitigate risk.
• Occasionally author technical Knowledgebase articles for consumption by the support team and customer community.
• Provide management with production summaries on a weekly and monthly basis.

Qualifications:

• Some college experience with a focus in computer science, web design, technical project management, or equivalent program.
• Ability to consistently demonstrate strong customer service phone proficiencies that encapsulate sound technical knowledge, professionalism, empathy, and communication skills.
• Familiarity with a technical contact center environment that focuses on effectively troubleshooting issues to their root cause and providing accurate resolutions in a timely manner.
• Ability to think critically and contribute to the ongoing improvement of DealerOn’s products and processes.
• Ability to quickly respond to changing department priorities and manage unexpected demands in a timely manner.
• Ability to work effectively as part of a team as well as the determination to take on independent initiatives.
• Elementary knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud.
• 2+ years of previous customer service experience, preferably in a technical environment.
• 1+ years of experience in a call center environment
• Familiarity with the daily procedures of a technical contact center.
• Rudimentary knowledge of HTML, CSS, and JAVA SCRIPT.
• Familiarity with at least one content management system (CMS) such as WordPress, Drupal, Joomla.
• Knowledge of Google Analytics
• Effective verbal and written communication skills and the ability to effectively communicate technical information to audiences of different skill level.

Preferred Skills/ Experience

• Ability to consistently demonstrate the organization’s core values and elevate the team spirit of their teammates
• Demonstrated ability to consistently compartmentalize their daily activities and provide exceptional results.

Job Requirements:

• High-Speed Cable Internet connection with a rated speed of 15Mbps
• Reliable Internet Service Provider (ISP) necessary to perform job

#LI-Remote

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 4 weeks paid Parental Leave
• 8 Paid National Holidays
• State of the art technology
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).

Job Description:

The Data Support Program Manager (DSPM) will be responsible for working directly with the DealerOn OEM team, and Managed Services providers to ascertain and help execute on website inventory related data initiatives. The DSPM will function as a liaison between the Data Support Team and OEM Team - focusing on building relationships with internal/external parties to help foster, coordinate, ascertain complex inventory configurations for our OEM Partners. This is a senior level position that is 100% remote based out of our Headquarters location (Rockville, MD).

Essential Functions:

• Work directly with OEMs and DealerOn Program Managers reviewing, managing, completing, and delegating (if necessary) Data Projects and requested work.
• Provide consistent communication to OEM Teams; facilitating information, ETAs, and requested general updates as it pertains to Data Support Work.
• Identify, submit, and monitor necessary DEV tickets. This includes, but is not limited to, the necessary tickets required to complete work and gain efficiency. 
• Manage the overall progress of OEM Inventory requests and continually update internal Leadership Teams on status updates. 
• Work Directly with Data Support Department to ensure program requirements are being met and proper processes are maintained to achieve consistent success through the documentation of SalesForce Knowledge Articles.
• Act as the subject matter expert and assist with Inventory Data questions that arise throughout public internal chat lobbies and email distribution lists. 
• Use Agile Methodologies to ensure that the team is consistently updated on program guidelines, communicating with each other, and facilitating solutions if roadblocks occur. 

Required Skills/Experience:

• Bachelor’s degree or equivalent training
• 3 years of website content management experience
• Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines
• Experience using Salesforce, JIRA or familiarity with Project Management utilities
• Ability to prioritize tasks that change frequently and manage unexpected demands
• Self-Starter
• Strong listening skills – ability to decipher and fix problems before they arise
• Professional appearance and demeanor
• Self-confidence and respect for other people
• Proficient in Excel, Microsoft Word and Outlook

Preferred Skills/Experience:

• 5-8 years of website content management experience
• Experience working within Content Management Systems
• Experience working with OEM programs
• Experience in a fast-paced, environment
• Dependable, follows instructions and takes initiative to solve problems

#LI-Remote

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 4 weeks paid Parental Leave
• 8 Paid National Holidays
• State of the art technology
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).

Job Description:

The Senior Software Engineer is responsible for the activity surrounding the stability and growth of DealerOn’s homegrown Platform and CMS. Duties include following a list of tasks assigned via JIRA. This individual is responsible for planning, scoping, designing, developing, releasing and reviewing of the development tickets in addition to completing his/her projects. The Senior Software Engineer is required to work closely with the team to ensure the best quality code possible.  In addition, this individual must maintain an efficient, clean and stable code base. As a Senior Software Engineer level, they should be looking for any opportunity to improve or mentor the Jr/Mid-level developers to help their development growth. This is a senior level position working remotely.

Essential Functions:

• Produce well-designed, maintainable code that adheres to SOLID software design principles
• Adhere to software development processes and participate in discussions to enhance and optimize development operations
• Implement code that adheres to architecture design and implementation plans agreed upon with technical lead and software architect
• Gain thorough understanding of systems and core business functions in order to provide informed suggestions and solutions
• Participate in code reviews and be comfortable sharing code with other members of the team
• Advocate and demonstrate use of industry best-practices, high-quality code, and compliance with department development processes
• Proactively communicate delays or unforeseen problems that will delay assigned tasks
• Creates, updates, and maintains system documentation.
• Assist team leads in normal day to day functions and mentoring of other members of the team
• Interpret Architectural guidelines and ensure adherence
• Make efforts to improve the quality of code produced by all members of the team
• Communicate estimations, delays or unforeseen problems in your line of work

Technologies:

• .Net Framework/Core
• C#
• JavaScript/TypeScript
• Vue
• Azure
• MSSQL
• GraphQL
• ElasticSearch
• Event sourcing/EventStore
• CQRS

Required Skills/Experience:

• Bachelor's degree in computer science, software engineer, or related degree, or equivalent experience
• 6+ years of software engineering experience
• Strong understanding of SOLID software design principles
• Understand Object Oriented Programming
• Experience working with package management tools (NuGet) to manage dependencies
• Experience with continuous integration and continuous delivery (CI/CD) practices
• Experience with HTTP API services
• Value the importance of user experience (UX) at all points of interaction with the software
• Experience seeing a long-term project ( >6 months) through to completion
• Experience working with large-scale production systems and maintaining high levels of system performance
• Experience working and mentoring varying sizes of groups as well as accomplishing individual work

Preferred Skills/Experience:

• Understanding of Azure and React
• Adept troubleshooting and debugging techniques to quickly identify incorrect code
• Experienced in working with a team and sharing knowledge to improve processes and efficiency
• Experience working in Agile teams to deliver continuous improvement
• Experience with distributed version control systems and concepts
• Experience mentoring newer engineers
• Experience working with architectural guidelines and standards provided by other teams

#LI-Remote

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 4 weeks paid Parental Leave
• 8 Paid National Holidays
• State of the art technology
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).

Job Description:

The Associate Product Manager is a steppingstone into the world of product management. This individual will assist in driving the vision and delivery of their assigned products to keep the business relevant and competitive. Ideally this candidate is adept at understanding and communicating user problems and needs as functional requirements. At times, this role will require balancing the competing needs of both internal and external users to define a roadmap that provides the best value to the company. This is a mid-level position and is open to remote work.

Essential Functions:

• Conduct market research and speak with customers to understand and articulate end-user problems that DealerOn is uniquely positioned to solve
• Manage software product roadmap including product and feature definition with development plan
• Create functional and non-functional requirements for development teams. Clearly define user flows for features
• Work with User Experience Designers and Engineers to refine experiences and update the requirements based on design and usability testing
• Create and maintain documentation for internal stakeholders and clients
• Develop and test hypotheses for new features utilizing wireframes and user stories and by working with a cross-functional team of designers, developers, product managers, and customer-facing roles to vet, build and ship new products and features
• Manage the product backlog to ensure designers and developers always have clear requirements and acceptance criteria for upcoming work
• Triage and prioritize bug reports and new feature requests received from our current and potential customers, partners, and stakeholders
• Communicate priorities and deadlines to the stakeholders
• Participate in all product team meetings including daily standups, sprint planning, retrospectives, and backlog grooming sessions
• Leverage JIRA to create product backlogs, track sprints and user stories, and monitor team efficiency
• Maintain the product backlog to ensure designers and developers always have clear acceptance criteria for upcoming work

Required Skills/Experience:

• Bachelor’s degree or equivalent working experience in development
• 1+ years of experience in Software Product Management including working with Agile teams as an agile business analyst or similar function or if applying internally at DealerOn – at least 2+ years of hands on experience using our core products and showing a flair for innovation/ automation.
• Proficiency in one or more of the following software development applications (alternate experience considered): Jira, Confluence, Balsamiq, GitHub or Microsoft Project
• Detail oriented mentality possessing clear written and verbal communication skills
• Proven ability to verify acceptance criteria with users of new features and products
• Proactive problem solver with confidence and a respect for other people
• Proficient in Excel, Microsoft Word and Outlook
• Strong time management and organizational skills
• Creative and independent thinking in product design and definition
• Ability to prioritize requests to the benefit of our company and our clients
• Ability to work autonomously while still functioning in a team environment
• Ability to see the bigger picture and identify areas of opportunity and risk

Preferred Skills/Experience:

• 2+ years’ experience in the field or career
• Experience with Agile Methodology and Scrum framework
• Formal product management training
• Experience in a fast-paced environment
• Ability to prioritize tasks that change frequently and manage unexpected demands
• Dependable, follows instructions and takes initiative to solve problems
• Competent technical writer (white papers, user guides, case studies, etc.)
• Experience with road mapping tools such as Product Plan, Aha! or Monday.com

#LI-Remote

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 4 weeks paid Parental Leave
• 8 Paid National Holidays
• State of the art technology
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).

Job Description:

The Manager of Customer Support has a technical component that combines a passion for developing and leading teams, solving complex business problems, and ensuring delivery of superior customer support. This role is responsiblefor being an active mentor and coach, effective operational leader, zealous Voice of the Customer, and a data/process driven change agent. The Manager of Customer Support requires a balanced approach between the customer experience and business needs to achieve business goals and enable overall customer success. This is a 100% remote management level position.

Essential Functions:

• Holds “front line” responsibility for managing a Customer Support Team that delivers world class technical support to DealerOn’s customers, 3^rd Party vendors and Automotive OEMs (Original Equipment Manufacturer)
• Apply principles, systems, tools, and data/analytical insights to sustainably improve key performance metrics (KPIs) and continuously drive operational efficiencies.
• Ensures customer’s KPIs and SLAs are communicated, understood, and implemented by all related cross-functional teams.
• Acts as a change agent as we evolve into a knowledge centric organization by contributing to the improvement of tools and processes that make customer support delivery easier and more efficient.
• Holds team accountable to the departmental performance metrics to assist with continuous improvement.
• Establish strong working relationships with other teams and cross-functional departments to identify opportunities to improve customer experience and drive business results.
• Ensures employee performance is in line with company standards, delivers performance evaluations and provides coaching and mentoring that fosters employee satisfaction and growth.
• Encourages team members to look for opportunities for process simplification and improvements through day-to-day coaching and leadership.
• Ensures depth and breadth of technical skills are maintained across the team to support customer demand.
• Ensures that the team is fully informed of all current information related to products, procedures, customer needs and company-related issues.
• Responsible for participating in the interviewing and hiring process of new employees within the department.
• Prioritize, own, and improve resolution on escalated customer issues and resolve quality concerns such as cases exceeding thresholds in contractual Service Level Agreements (SLAs).
• Understands the customers’ business goals to proactively anticipate future needs as they relate to their website and online marketing.
• Make decisions in a fast-paced, rapidly changing environment. This includes the ability to define, diagnose, and determine an appropriate resolution, recommendation, or decision while considering alternatives and factors (e.g., resources, impact, tradeoffs).
• Knowledge of and the capacity to follow systematic processes of ensuring the products, services, or methodologies meet specified requirements.
• Manage complex customer issues, coordinating appropriate technical personnel, defining workplan, deadlines and driving customer communications until customer has confirmed issue resolution.
• Act as SME and Single POC for a specific OEM and communicate requirements across teams and stakeholders as needed.
• Ability to address customer escalations and/ or platform-wide incidents that may occur after hours or weekends.

Qualifications:

• Bachelor’s Degree in computer science, marketing, project management, business administration, or equivalent program.
• 5+ years previous management experience including building and leading teams
• Excellent communication skills and the ability to present complex technical issues clearly and concisely to a general audience.
• Minimum 5-year record of accomplishment in meeting or exceeding metrics/quotas/KPI’s and receiving positive customer feedback.
• A high degree of customer service skills, technical aptitude, capability to triage, prioritize, and manage time sensitive tasks, while working in an innovative and challenging environment.
• Proficient in Microsoft Office and other business applications
• Experience with Salesforce/JIRA or similar customer and issue tracking systems

Preferred Skills/Experience:

• Previous experience in a Call Center or Help Desk environment.
• Working knowledge of HTML, CSS, and Bootstrap.
• Expert level knowledge of the automotive digital marketing industry

#LI-Remote

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 4 weeks paid Parental Leave
• 8 Paid National Holidays
• State of the art technology
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).

Job Description:

The Data Support Associate is responsible for the on-boarding, accuracy, and maintenance of all client inventory. The Data Support team works side-by-side with Development and Customer Support by assisting with complex inventory configurations for current clients. As a Data Support Associate, you will be tasked with the responsibility of completing the cases assigned to you during the day via SalesForce. As well, you will be tasked with special projects to complete alongside your daily cases. This is an entry-level, fully remote position reporting to our Headquarters location (Rockville, MD).

Essential Functions:

• Utilize all available tools to provide excellent customer service to our clients while maintaining rooted in best business practices
• Develop a working knowledge of our core systems, processes, applications and DQL (DealerOn Query Language)
• Setup Inventory Feeds (Homenet, Vauto, etc)
• Configure basic Lot Sources
• Export and Import data to/from various third-party sources
• Investigate and troubleshoot basic issues (pricing, missing vehicles/photos)
• Attend all necessary meetings and trainings
• Facilitate open lines of communication to, and within, the team
• Identify and resolve customer requests promptly and accurately
• Ensure quality of work meets company’s standards
• Provide phone support to clients, other departments, and third parties
• Perform other duties as assigned

Required Skills/Experience:

• High School or GED or equivalent experience
• 1 year of office or customer-facing work experience
• Detail-oriented, especially communicating (written and verbal)
• Strong data management skills
• Demonstrate strong business to business communication
• Professional, friendly demeanor
• Strong working knowledge of the Internet, computer systems and Microsoft Office products (Word, Excel and Outlook)

Preferred Skills/Experience:

• Bachelor’s degree
• 2 years or more of office or customer-facing work experience
• Hands on experience with CRM systems
• Basic knowledge of HTML/CSS
• Experience in a fast-paced, environment
• Ability to prioritize tasks that change frequently and manage unexpected demands
• Strong abstract problem-solving skills. Willingness to see how things relate even if not immediately obvious; open-minded regarding possible solutions.

#LI-Remote

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 4 weeks paid Parental Leave
• 8 Paid National Holidays
• State of the art technology
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).

Job Description:

The Manager of Enterprise Support has a technical component that combines a passion for developing and leading teams, solving complex business problems, and ensuring delivery of top tier, “premier” customer support. The Manager of Enterprise Support is responsible for driving customer obsession by helping our Enterprise customers unlock the most value from our products and services. Working closely with our Sr. Director of Customer Support and other cross functional leaders, the goal is to establish a strong network that enhances the customer experience for our largest enterprise groups. This role requires a strong interest in building high-performing teams, driving operational best practices; and providing a world-class customer experience for our enterprise customers. This is a 100% remote management level position.

Essential Functions:

• Holds “front line” responsibility for managing an Enterprise Customer Support Team that delivers world class technical support to DealerOn’s customers, 3rd Party vendors and Automotive OEMs (Original Equipment Manufacturer)
• Establish very strong working relationships with Enterprise customers spanning the customer’s org chart from executive level to day-to-day contacts
• Apply principles, systems, tools, and data/analytical insights to sustainably improve key performance metrics (KPIs) and continuously drive operational efficiencies
• Ensures customer’s KPIs and SLAs are communicated, understood, and implemented by all related cross-functional teams
• Acts as a change agent as we evolve into a knowledge centric organization by contributing to the improvement of tools and processes that make customer support delivery easier and more efficient
• Holds team accountable to the departmental performance metrics to assist with continuous improvement
• Establish strong working relationships with other teams and cross-functional departments to identify opportunities to improve customer experience and drive business results
• Ensures employee performance is in line with company standards, delivers performance evaluations and provides coaching and mentoring that fosters employee satisfaction and growth
• Act as SME and Single POC for a specific OEM and communicate requirements across teams and stakeholders as needed
• Encourages team members to look for opportunities for process simplification and improvements through day-to-day coaching and leadership
• Ensures depth and breadth of technical skills are maintained across the team to support customer demand
• Ensures that the team is fully informed of all current information related to products, procedures, customer needs and company-related issues
• Develop new strategies and partner with fellow leaders to exceed aggressive hiring goals
• Prioritize, own, and improve resolution on escalated customer issues and resolve quality concerns such as cases exceeding thresholds in contractual Service Level Agreements (SLAs)
• Understands the customers’ business goals to proactively anticipate future needs as they relate to their website and online marketing
• Make decisions in a fast-paced, rapidly changing environment. This includes the ability to define, diagnose, and determine an appropriate resolution, recommendation, or decision while considering alternatives and factors (e.g., resources, impact, tradeoffs)
• Knowledge of and the capacity to follow systematic processes of ensuring the products, services, or methodologies meet specified requirements
• Manage complex customer issues, coordinating appropriate technical personnel, defining workplan, deadlines and driving customer communications until customer has confirmed issue resolution
• Ability to address customer escalations and/ or platform-wide incidents that may occur after hours or weekends
• Collaborate with the Product team, bringing unique insights on real-world customer needs to shape Product roadmap

Qualifications:

• Bachelor’s Degree in computer science, marketing, project management, business administration, or equivalent program
• 5+ years previous management experience including building and leading teams
• Held previous positions within a top tier Support organization for Premier and Priority clients
• Previous experience handling $10M+ in digital marketing book of business
• Excellent communication skills and the ability to present complex technical issues clearly and concisely to a general audience
• Minimum 5-year record of accomplishment in meeting or exceeding metrics/quotas/KPI’s and receiving positive customer feedback
• Demonstrated success in managing the day to day as well as the strategic planning needs of digitally marketing enterprise accounts; including account management, customer service skills, technical aptitude, capability to triage, prioritize, and manage time sensitive tasks, while working in an innovative and challenging environment
• Proficient in Microsoft Office and other business applications
• Experience with Salesforce/JIRA or similar customer and issue tracking systems

Preferred Skills/Experience:

• Account management experience in an automotive focused ad agency experience
• Working knowledge of HTML, CSS, and Bootstrap
• Previous retail automotive experience handling $10M+ in digital marketing book of business
• Expert level knowledge of the automotive digital marketing industry

#LI-Remote

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 4 weeks paid Parental Leave
• 8 Paid National Holidays
• State of the art technology
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).

Job Description:

The Email Marketing Specialist will oversee all aspects of DealerOn’s B2B email marketing campaigns, including market research, content creation, and the dissemination of copy. We are seeking a data-driven professional who will help sharpen and enhance our email marketing strategies and outcomes. This is a mid-level, remote position reporting to the Director of Marketing.

Essential Functions:

• Produce and execute all email campaigns, including building emails from templates as well as from design concepts utilizing HTML.
• Copywriting, asset coordination, QA, and scheduling.
• Support various strategic programs via manual and triggered campaigns across the customer lifecycle including prospecting, win-back, nurturing, post-purchase, loyalty, retention, surveys, and transactional emails.
• Build effective target audiences and segments for every message to drive engagement and revenue performance against KPI goals.
• Manage and execute email marketing calendar and ensure alignment with business priorities, demand forecasts, and internal stakeholders.
• Use customer data such as web-behavior to drive the message and content personalization.
• Devise and execute A/B tests, manage testing calendar, record results, and advise on improvements. Testing includes subject lines, message content, CTAs, customer cohorts, and segments, send time, and new features intended to drive performance lift.
• Build and implement on-brand email campaigns submitted by the design team. Work with the art director, designers, and copywriters to optimize template structure based on best practices.
• Perform render testing across devices, email clients, and ISPs to ensure that emails are rendering correctly for the majority of the subscriber base.
• Provide regular campaign performance reports for emails and the DealerOn website that include opens, clicks, conversions, revenue, revenue lift, unsubscribes, unique page views, etc.

Required Skills/Experience:

• 5+ years of relevant experience
• Proven experience managing email marketing campaigns.
• Hands-on experience in marketing automation platforms (Preferably Pardot).
• Proven work experience in growing, engaging with, and analyzing the performance of a large email marketing database.
• Experience building an email marketing campaign from scratch.
• Strong knowledge of HTML/CSS
• Google Analytics certified
• Proficient in data analytics to determine important data and be able to suggest improvements.
• Knowledge of SEO/SEM.
• Excellent written communication skills.
• Strong project management skills and exceptional attention to detail.

Preferred Skills/Experience:

• Ability to prioritize tasks that change frequently and manage unexpected demands
• Dependable, follows instructions and takes initiative to solve problems
• Previous experience working in automotive

#LI-Remote

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 4 weeks paid Parental Leave
• 8 Paid National Holidays
• State of the art technology
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).

Job Description:

The Sr. Product Marketing Manager sits at the intersection of DealerOn’s product, marketing, business solutions and training teams. This position will primarily work with our Consumer Applications product group supporting our core website product along with other consumer facing applications such as our native eCommerce tool APEX (Automotive Purchase Experience) and chat/engagement product – Cyrus. This position is remote work eligible.

Essential Functions:

• Develop deep product and solution expertise
• Own the buyer persona and customer profile
• Work with business solutions (Salesforce management), operations, and marketing to manage and maintain up-to-date price books
• Package existing capabilities into solutions to meet market needs
• Advocate for product development to fill gaps in the portfolio
• Work with our Training team and develop playbooks and train new hires and existing employees on value proposition and use cases for new features and products.
• Support the marketing demand generation team with target audience definition, campaign messaging, and content development, with the end goal of producing quality leads for our sales organization
• Support corporate communications activities such as press releases, social media, and online reputation management
• Work on producing a set number of case studies each quarter for the product portfolio
• Partner with the product management team throughout the lifecycle
• Coordinate marketing releases and product launch activities such as external announcements, sales training, and upsell/cross-sell campaigns
• Monitor product releases, partnerships, acquisitions, news, and customer wins from key competitors
• Conduct competitor research and produce/maintain competitive battle cards and win themes against key competitors

Required Skills/Experience:

• 4+ years of experience in product marketing or product management role at technology service provider, software vendor, or professional services organization, preferably with a cloud or SaaS (software as a service) business model
• Prior experience with digital advertising channels and metrics (Google, YouTube, FB, LinkedIn)
• Experience marketing or selling into industries such as online retail, healthcare, automotive, or other small business verticals
• Aptitude to learn technical concepts quickly
• Exceptional written and verbal communications skills

Preferred Skills/Experience:

• 7+ years' experience in a Product Marketing role
• MBA or advanced degree in Marketing
• Pragmatic Marketing or equivalent certifications in Product Marketing
• Disciplined project management skills to get the ball to the finish line

#LI-Remote

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 4 weeks paid Parental Leave
• 8 Paid National Holidays
• State of the art technology
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).