IT Support Engineer Remote Jobs

12 Results

+30d

Support Engineer

Lumos IdentityRemote
OpenAImongodbc++

Lumos Identity is hiring a Remote Support Engineer

Imagine having an enterprise-grade AppStore at work — one that ensures you can easily search, request, and gain access to any app you need, precisely when you need it. No more long waiting times with outstanding IT requests. Lumos is solving the app and access management challenges for organizations of all sizes through a unified platform. Our fast-growing startup is pioneering the way to untangle the complex web of app and access management by building the critical infrastructure that defines relationships between app, identities and data.
 
Why Lumos?
  • Jump on a Rocketship: Since launching out of stealth mode just over 2 years ago, our team has grown from 20 to ~100 people and our customer base has 10x’ed with companies like GitHub, MongoDB and Major League Baseball!
  • Build with Renowned Investor Backing:Andreessen Horowitz (a16z) backed us since the beginning and we've raised over $65m from Scale, Neo, Greg Brockman (President at OpenAI), Phil Venables (CISO at Google), and others.
  • Thrive in a Unique Culture:You’ll join an early-stage company where you have actual influence on the trajectory of the company. We deeply care about our people and the philosophy we live by - check out our values here.

As a Support Engineer at Lumos, you have the opportunity to be one of the first 5 folks building out our support organization. Partnering with the Solutions Engineering team as well as Customer Success Managers, our goal is to find the equilibrium between quantity and quality, where speed and accuracy are our best offense and defense. As Lumos grows its client base by more than double this upcoming year, your role is essential to the success of our customers. Enablement, troubleshooting, and clarity of communication are pillars in your everyday interactions. In the Support Engineer role, you’ll not only report into the Support Engineering Lead, but you’ll partner with them in developing clear processes for Support at Lumos and truly shape the future of the team.

✨ Your Responsibilities

  • Creating a World-Class Support Experience: Interacting with our client base on the day to day, you will have a direct impact on shaping their experience with Lumos. We want to ensure attention to detail, a friendly approach, and consistent care are present in each and every interaction.
  • Troubleshooting Complex Technical Errors: Lumos rolls out new product features often. With this level of innovation can also introduce unexpected behaviors. It’s essential that you stay on top of the product development, relay customer feedback through validating enablement materials, and are extremely clear in your handoffs to our engineers for further actioning as needed.
  • Proactively Developing Product Expertise: Similar to the above, partnering with our Product Managers is essential. If we don’t have the information we need to successfully support customers on a new feature rollout, seek to discover. By establishing these mutually beneficial relationships, you’ll become a product expert and the voice of the client in product development.
  • Reflecting On and Finding Solutions for Current Support Opportunities: Because we’re building this team from the ground up, your thoughts, opinions, and considerations are essential to our longterm success. Giving feedback and being creative in your problem solving are critical.

???? What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

*We encourage you to apply even if you think you might not be perfect fit! ????

????Pay Range

  • $85,000 - $115,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

Thank you for considering us - we're flattered!???? ????

???? Benefits and Perks:

  • ???? Remote work culture (+/-4 hours Pacific Time)
  • ⛑ Medical, Vision, & Dental coverage covered by Lumos
  • ???? Company and team bonding trips throughout the year fully covered by Lumos
  • ???? Optimal WFH setup to set you up for success
  • ???? Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best
  • ???????? Up to (4) months off for both the Birthing & Non-birthing parent
  • ???? Wellness stipend to keep you awesome and healthy
  • ???? 401k matching plan 

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+30d

Senior Technical Consultant

ZuoraRemote - United States
Bachelor's degree

Zuora is hiring a Remote Senior Technical Consultant

Job Application for Senior Technical Consultant at Zuora

SpotterRFProvo is hiring a Remote IT Support Engineer (ITSE) /Florida

About the Sales and Customer Support Specialist position

We are looking for a qualified Sales and Customer support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries as well as resolve technical requests fielded by customers / other team members.

Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices as well as a deep technical bent in IP Based technologies. We expect you to perform well in a team environment and have exceptional people skills.

Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

This position support SE United States and Latin America - Spanish Fluency is required

Responsibilities

The Sales and Support Engineering position is responsible for support and the administration of the technical training of channel partners, users / operators of the system.

  • They represent the company as the first voice / face of support on all technical issues (including partner support)
  • They assist in the issuance of work orders for pending orders, creation of service desk requests, processing of Return Merchandise Authorization (RMA), facilitate communication amongst the Business Development Manager (BDM) in regard to issues and document their findings
  • Assist the BDMs in supporting customers and partners with designs and layouts. This includes providing recommendations on existing designs as well as the creation of new.
  • They provide direct support (live or on the phone) to the BDM in the creation of Live Surveys and Survey Reports.
  • They provide direct support (live or on the phone) to the BDM in the creation of commissioning documentation.
  • Travel may be required up to 9 days per month depending upon current project needs to fulfil training events, site surveys and/or commissioning.
  • They provide quoting and bill of material (BOM) support to the BDM Team.
  • They provide feedback to the BDM to assist them and the team in offering full solutions to the end customer / channel partners as directed.
  • Other responsibilities as defined by their immediate supervisor.

Responsibilities

  • Ability to use the Google Suite of technologies
  • Understanding of TCP/IP stack and how to IP devices
  • Excellent communication Skills (both written and verbal)
  • Computer skills a must (Typing / navigating GUI Based platforms)
  • Must be Fluent in Spanish and English

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+30d

Senior Technical Consultant

iManageRemote
SalesFull TimeMaster’s DegreesqlDesignazurepythonjavascript

iManage is hiring a Remote Senior Technical Consultant

Senior Technical Consultant - iManage - Career PageSee more jobs at iManage

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+30d

Senior IT Support Engineer (Remote)

Halcyon Financial TechnologyUnited States - Remote
Designslackazure

Halcyon Financial Technology is hiring a Remote Senior IT Support Engineer (Remote)

Halcyon Financial Technology, L.P. (“HalcyonFT”) provides information technology solutions to private equity, hedge fund, investment management firms, and family offices.

We strive to provide excellent client service at every level and in every interaction. We take client service so seriously that client satisfaction is the one and only SLA we guarantee to our clients.

We work as a team to meet the ever-evolving needs of our clients. We never settle for the easiest or quickest solution. Instead, we seek out the best long-term solution for our clients. We never get bored. We never slow down. There is a sense of urgency in everything we do. Our clients expect more. We deliver more.

HalcyonFT is Excellence in IT.

POSITION OVERVIEW

We are looking for a full-time Senior IT Support Engineer to work efficiently in a remote work environment. Employees who sit in this role must be able to be online 9:00am PT – 6:00pm PT. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. In this role, frequent video conferences with both team members and clients are the norm, facilitating seamless communication and collaboration. We are looking for professionals who can multitask and quickly adapt to client needs while utilizing active thinking and problem solving to ensure the highest levels of client satisfaction.

RESPONSIBILITIES

  • Provide high quality, executive-level user support to our financial services clients on-site and remotely
  • Build and maintain trust and rapport with clients
  • Monitor and support modern cloud systems and infrastructure such as Microsoft Office 365, Azure, and Cisco Meraki
  • Design, implement, document and maintain clients’ infrastructure, applications, and system management tools
  • Translate complex technical solutions to end-users and decision-makers
  • Document assets, configurations, passwords, processes, etc. and maintain current and accurate documentation
  • Collaborate with other team members to find the best solutions for our clients
  • Willingness to help other team members
  • Commitment to ongoing learning and professional development
  • Manage Help Desk Tickets: Monitor and respond to requests via Slack and our ticketing system. Prioritize and resolve issues in a timely manner.

REQUIRED QUALIFICATIONS

  • 6+ years of recent end-user technical support experience, including providing support to executive-level users
  • Extensive macOS and Windows Desktop experience
  • Experience with Microsoft related technologies: Windows Server, Active Directory, Exchange, and Office 365
  • Experience implementing and supporting networks including switches, firewalls and a good knowledge of TCP/IP, DHCP, and DNS
  • Experience with cybersecurity tools and best practices, including next-generation antivirus, endpoint protection, DLP solutions, and disk encryption, SSO and MFA
  • Experience with Project Management is a plus
  • Strong problem-solving skills and attention to detail
  • Excellent written and verbal communication, with the ability to effectively interact with diverse end-users and stakeholders.
  • Strong time management and ability to prioritize
  • Ability to thrive in a fast-paced environment and work effectively under pressure
  • Ability to be online daily (Monday-Friday)
  • Available to be on call once per quarter for one week
  • Education: High school degree
  • Preferred: 2+ years of experience in financial services
  • Experience with help desk ticketing systems (e.g., ConnectWise Manage) and remote support tools is a plus

SALARY RANGE

  • $80,000-$110,000 + Bonus

THE BENEFITS OF WORKING FOR HALCYON

  • Exposure to cloud technologies such as Office 365, Azure, Dropbox, and Slack
  • Part of a team of senior technicians that aim to deliver exceptional service
  • Generous compensation
  • Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA, and commuter benefits
  • 4 weeks PTO and 10 paid holidays
  • 401k employer contribution starting at 6 months of employment
  • Quarterly bonus
  • Certification and tuition reimbursement
  • Opportunities to earn technical certifications
  • 1% of profits contributed to non-profits every quarter
  • Great Place to Work Certified

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+30d

Junior Support Engineer

Dashlabs.aiCebu City, Philippines, Remote
agilenosqlmongodbqacssjavascript

Dashlabs.ai is hiring a Remote Junior Support Engineer

Job Description

This role offers a unique blend of basic front-end development skills and technical support responsibilities.

As an integral member of our technical support team, you will mainly:

  1. Provide real-time platform support online
  2. Write HTML and CSS
  3. Provide on demand support onsite across VisMin, mainly in Cebu

Key Responsibilities:

  • Respond to clients of Dashlabs.ai via chat and/or email
  • Manage data using the Dashlabs.ai Core Platform
  • Provide first level troubleshooting
  • Escalate advanced concerns to the larger technical team, and work with them to resolve the issues head-on

Additional responsibilities:

  • Perform NoSQL database operations
  • MongoDB CRUD Operations
  • JavaScript Debugging
  • Real-Time QA in Production Environments
  • Project Management esp for Agile Micro Projects
  • Demonstrate effective communication skills while interacting with clients and technical team members.
  • Quickly identify problems and proactively provide solutions to address issues.
  • Uphold strong integrity while managing and handling sensitive user data.

Qualifications

  • Eats and breathes HTML and CSS for breakfast, lunch, and dinner
  • Sharp eye to details
  • Personable and has excellent soft skills
  • Quick thinker and problem solver
  • Solid integrity and data management skills

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+30d

IT Support Engineer

HandshakeNew York, NY (Hybrid)
mobilec++

Handshake is hiring a Remote IT Support Engineer

Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

Your impact

The IT Support Engineer at Handshake is responsible for maintaining the IT needs of the company, including but not limited to the distribution, troubleshooting, maintenance, and disposal of corporate devices and other IT equipment. They play a crucial role in ensuring that IT operations align with the needs of the business by partnering with key stakeholders and managing service level agreements.

As an IT Support Engineer at Handshake, you will be at the forefront of providing essential IT services and support to the company's employees. Your role will involve hands-on technical work as well as strategic planning to ensure the IT infrastructure scales with the company's growth. You will have opportunities to take on additional responsibilities and grow your skills as the team and company evolve.

Your role

  • Provide high-quality IT support and resolution for employee issues in a timely manner.
  • Own tasks from tickets or project assignments to full resolution, making informed decisions by consulting with applicable stakeholders and technical teams.
  • Manage employee onboarding responsibilities, including IT new hire presentations and knowledge base resources.
  • Utilize excellent customer service skills and exceed customers’ expectations.
  • Contribute to IT strategy and initiatives, including automation and process improvement.
  • Implement IT controls and processes in a compliant manner by adhering to security best practices.
  • Handle the set up, shipment, collection, re-imaging, and secure disposal of corporate IT devices. 
  • Track, route, and redirect problems to correct resources.
  • Follow up with users, provide feedback, and see problems through to resolution.
  • Properly escalate unresolved queries to the next level of support.
  • Ensure proper recording, documentation, and closure of trouble tickets.
  • Preserve and grow your knowledge of help desk procedures, products, and services.

Your experience

  • 1-2 years experience as an IT Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role, preferably within a SaaS-based high-growth company.
  • Strong understanding of IT operations, including automation, application implementation, and business analysis.
  • Proficiency in laptop lifecycle management.
  • Demonstrated ability to set up, troubleshoot, and replace A/V equipment used for video conferencing.
  • Hands-on experience with Mac OS environments is a must.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues such as internet connectivity, device malfunctions, etc.
  • Proficiency in English and excellent communication skills.
  • Customer-oriented and cool-tempered.
  • BS/BA in IT, Computer Science, or relevant field.
  • Certifications in relevant IT fields (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Bonus areas of expertise

  • Experience with ticketing systems and IT service management tools. Experienced in managing Mac OS devices. 

Compensation range

  • $65,000-$90,000

For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

About us

Handshake is the #1 place to launch a career with no connections, experience, or luck required. The platform connects up-and-coming talent with 750,000+ employers - from Fortune 500 companies like Google, Nike, and Target to thousands of public school districts, healthcare systems, and nonprofits. In 2022 we announced our $200M Series F funding round. This Series F fundraise and valuation of $3.5B will fuel Handshake’s next phase of growth and propel our mission to help more people start, restart, and jumpstart their careers.

When it comes to our workforce strategy, we’ve thought deeply about how work-life should look at Handshake. With our hybrid-work model, employees benefit from collaboration and shared team experiences three days per week in our vibrant offices, and enjoy the flexibility of remote work two days per week. Handshake is headquartered in San Francisco, with offices in New York, London, and Berlin.

What we offer

At Handshake, we'll give you the tools to feel healthy, happy and secure.

Benefits below apply to employees in full-time positions.

  • ???? Equity and ownership in a fast-growing company.
  • ???? 16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents.
  • ???? Comprehensive medical, dental, and vision policies including LGTBQ+ Coverage. We also provide resources for Mental Health Assistance, Employee Assistance Programs and counseling support.
  • ???? Handshake offers $500/£360 home office stipend for you to spend during your first 3 months to create a productive and comfortable workspace at home.
  • ???? Generous learning & development opportunities and an annual $2,000/£1,500/€1,850 stipend for you to grow your skills and career.
  • ???? Financial coaching through Origin to help you through your financial journey.
  • ???? Monthly internet stipend and a brand new MacBook to allow you to do your best work.
  • ???? Monthly commuter stipend for you to expense your travel to the office (for office-based employees).
  • ???? Free lunch provided twice a week across all offices.
  • ???? Referral bonus to reward you when you bring great talent to Handshake.

(US-specific benefits, in addition to the first section)

  • ???? 401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
  • ???? All full-time US-based Handshakers are eligible for our flexible time off policy to get out and see the world. In addition, we offer 8 standardized holidays, and 2 additional days of flexible holiday time off. Lastly, we have a Winter #ShakeBreak, a one-week period of Collective Time Off.
  • ???? Lactation support: Handshake partners with Milk Stork to provide a comprehensive 100% employer-sponsored lactation support to traveling parents and guardians.

(UK-specific benefits, in addition to the first section) 

  • ???? Pension Scheme: Handshake will provide you with a workplace pension, where you will make contributions based on 5% of your salary. Handshake will pay the equivalent of 3% towards your pension plan, subject to qualifying earnings limits.
  • ???? Up to 25 days of vacation to encourage people to reset, recharge, and refresh, in addition to 8 bank holidays throughout the year.
  • ???? Regular offsites each year to bring the team together + opportunity to travel to our HQ in San Francisco.
  • ????️ Discounts across various high street retailers, cinemas and other social activities exclusively for Handshake UK employees.

(Germany-specific benefits, in addition to the first section)

  • ???? 25 days of annual leave + 5 days of a winter #ShakeBreak, a one-week period of Collective Time Off across the company.
  • ???? Regular offsites each year to bring the team together + opportunity to travel to our HQ in San Francisco once a year.
  • ???? Urban sports club membership offering access to a diverse network of fitness and wellness facilities.
  • ????️ Discounts across various high street retailers, cinemas and other social activities exclusively for Handshake Germany employees.

For roles based in Romania: Please ask your recruiter about region specific benefits.

Looking for more? Explore our mission, values and comprehensive US benefits at joinhandshake.com/careers.

Handshake is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or reasonable accommodation, please reach out to us at people-hr@joinhandshake.com.

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+30d

Support Engineer II

Live PersonPoland (Remote)
5 years of experience3 years of experiencesql

Live Person is hiring a Remote Support Engineer II

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are seeking a highly skilled and experienced Technical Support Engineer to join our Support team. As a Technical Support Engineer, you will play a crucial role in providing exceptional support to our enterprise-level customers, leveraging your expertise in cloud technologies and troubleshooting skills.

You will:

  • Work with global customers and internal teams to resolve complex technical issues and maintain high customer satisfaction
  • Provide technical support within SLA, ensuring a high level of professionalism and customer satisfaction
  • Follow the escalation process: promptly identify cases to be escalated and assure cases are prepared for escalation (thoroughly investigated and documented)
  • Take ownership of technical issues, mentor and provide consultations to Tier 1 and work with our L3 Team to resolve more advanced issues when necessary

What You Need for Success?

  • 1-3 years of experience in a similar role in a SaaS or web company
  • Excellent troubleshooting skills with strong hands-on experience
  • Excellent service-oriented verbal and written English communication skills
  • Natural curiosity to solve problems and willingness to deep dive to obtain relevant knowledge.
  • Ability to self-learn and work with international teams
  • Strong analytical skills, ability to make relevant conclusions and provide insights
  • Application support hands-on experience (not IT/ helpdesk support)
  • Experience utilizing monitoring tools such as Fiddler, Wireshark, Chrome DevTools etc’
  • Good understanding of HTML/CSS - required
  • Basic understanding of JS - preferred
  • Good understanding of data retrieval using SQL - required
  • Familiarity with the core concepts of networking, APIs and SDKs - required
  • Ability to work flexible hours, including holidays, nights, and weekends as and when needed for crisis management
  • Discipline to conduct on-call duties as required by the business

Additional responsibilities of Support Engineer II (L2):

  • Maintain a high level of technical expertise at all times, mentor and provide consultations to L1 and L2 Support Engineers.
  • Enforce Tech Support processes and ensure top performance and adherence to KPIs.
  • Take ownership of escalated issues (L2 level) and work with our L3 (SME) Team to resolve more advanced issues when necessary.
  • Lead/participate in the Support organization’s internal projects

You have:

  • 3-5 years of experience as Tier 2/3 Support Engineer in a SaaS or web company
  • Excellent troubleshooting skills with strong hands-on experience
  • Excellent service-oriented verbal and written communication skills
  • Ability to drive people to achieve their goals
  • Ability to determine pain points and/or points to improve existing processes and suggest improvements.
  • Natural curiosity to solve problems and willingness to deep dive to obtain the relevant knowledge.
  • Ability to self-learn and work with international teams
  • Strong analytical skills and ability to provide insights
  • Application support hands-on experience (not IT/ helpdesk support)
  • Experience utilizing monitoring tools such as Fiddler, Wireshark, Chrome DevTools etc’
  • Good understanding of HTML/CSS - required
  • Basic understanding of JS - preferred
  • Good understanding of data retrieval using SQL - required
  • Familiarity with the core concepts of networking, APIs and SDKs - required
  • Ability to work flexible hours, including holidays, nights, and weekends as and when needed for crisis management
  • Discipline to conduct on-call duties as required by the business

PLEASE NOTE THAT THIS POSITION IS LOCATED IN POLAND.

 

Benefits: 

  • Time away: Vacation, public holidays and care days.
  • #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

 

 

 

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+30d

IT Engineer

GalileoNew York City or Remote
c++

Galileo is hiring a Remote IT Engineer

Job Application for IT Engineer at Galileo

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+30d

Sr Support Engineer

Live PersonPoland (Remote)
Full TimeBachelor's degree5 years of experiencekotlinjqueryswiftmobilejavaangularjavascript

Live Person is hiring a Remote Sr Support Engineer

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are seeking a highly skilled and experienced Senior Technical Support Engineer to join our Support team. As a Senior Technical Support Engineer, you will play a crucial role in providing exceptional support to our enterprise-level customers, leveraging your expertise in cloud technologies and troubleshooting skills.

You will: 

  • Act as a Subject Matter Expert (SME) in Open Platform, specializing in Java, Javascript, iOS/Android dev languages (Kotlin, Swift), SDK and APIs.
  • Troubleshoot and resolve complex technical issues raised by customers, ensuring timely resolution within SLAs.
  • Serve as the primary point of contact for customer issues, effectively liaising between customers, Product Management, Engineering, and other internal teams.
  • Act as the "voice of the customer" and provide valuable insights and feedback to the development and service teams for recurring issues.
  • Collaborate closely with product developers, building knowledge in Support, troubleshooting tools, and methodologies.
  • Communicate via chat channel for new and existing issues, ensuring speedy resolution based on customer entitlement and service level targets.
  • Analyze recurring issues and contribute to the development of processes and requirements for better customer support tools and solutions.
  • Mentor and educate team members, empowering them to handle technical escalations effectively.
  • Demonstrate a customer-centric approach, delivering exceptional support experiences while working with some of the world's top brands.
  • Full time role EMEA time zone plus on-call duties to address critical customer issues in a fast-paced environment.

You have:

  • Minimum of 5 years of experience working as a Tier 3/4 Support Engineer, Developer Support, or equivalent customer-facing position - MUST
  • Extensive experience supporting enterprise-level customers, preferably with Fortune 500 organizations - advantage
  • Proven expertise in analyzing, troubleshooting, and providing solutions for deep and complex technical issues - MUST
  • Strong knowledge of web technologies and protocols
  • Proficiency in troubleshooting different APIs, SDK, Mobile environments and services that support LivePerson's platform end-to-end.
  • Excellent oral and written communication skills in English, with the ability to effectively communicate with enterprise customers via chat, email, and phone, including managing technical bridges during critical situations.
  • Resilience to work in a fast-paced environment and meet tight timelines.
  • Strong service orientation and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Willingness to be on-call for high-severity issues.
  • Comfortable working in an ambiguous and ever-changing environment.
  • Proactive self-learner with a strong desire to acquire new knowledge and learn new technologies.
  • Strong self-management skills and the ability to initiate new initiatives to improve processes and customer support.

Preferred Qualifications:

  • Strong understanding of modern programming languages and supportive frameworks.
  • Experience with relevant technologies, such as JS Frameworks (React, jQuery, Angular, Polymer), Mobile development languages (Kotlin, Swift, Dart), daily usage of Postman or equivalent REST clients.
  • Proficiency in scoping and trends analysis using databases, monitoring tools (Grafana, Graphite, etc.), and logging systems (Kibana, Splunk, logstash, etc.).
  • Bachelor's degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, or a related field.

PLEASE NOTE THAT THIS POSITION IS LOCATED IN Poland. 

Benefits: 

  • Time away: Vacation, public holidays and care days.
  • #LI-Remote

 

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

 

 

 

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+30d

Senior Support Engineer

Live PersonBulgaria (Hybrid)
Bachelor's degree5 years of experiencekotlinjqueryswiftmobilejavaangularjavascript

Live Person is hiring a Remote Senior Support Engineer

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are seeking a highly skilled and experienced Senior Technical Support Engineer to join our Support team. As a Senior Technical Support Engineer, you will play a crucial role in providing exceptional support to our enterprise-level customers, leveraging your expertise in cloud technologies and troubleshooting skills.

You will: 

  • Act as a Subject Matter Expert (SME) in Open Platform, specializing in Java, Javascript, iOS/Android dev languages (Kotlin, Swift), SDK and APIs.
  • Troubleshoot and resolve complex technical issues raised by customers, ensuring timely resolution within SLAs.
  • Serve as the primary point of contact for customer issues, effectively liaising between customers, Product Management, Engineering, and other internal teams.
  • Act as the "voice of the customer" and provide valuable insights and feedback to the development and service teams for recurring issues.
  • Collaborate closely with product developers, building knowledge in Support, troubleshooting tools, and methodologies.
  • Communicate via chat channel for new and existing issues, ensuring speedy resolution based on customer entitlement and service level targets.
  • Analyze recurring issues and contribute to the development of processes and requirements for better customer support tools and solutions.
  • Mentor and educate team members, empowering them to handle technical escalations effectively.
  • Demonstrate a customer-centric approach, delivering exceptional support experiences while working with some of the world's top brands.
  • Be comfortable with 24/7 shift work and on-call duties to address critical customer issues in a fast-paced environment.

You have:

  • Minimum of 5 years of experience working as a Tier 3/4 Support Engineer, Developer Support, or equivalent customer-facing position.
  • Extensive experience supporting enterprise-level customers, preferably with Fortune 500 organizations.
  • Proven expertise in analyzing, troubleshooting, and providing solutions for deep and complex technical issues.
  • Strong knowledge of web technologies and protocols.
  • Proficiency in troubleshooting different APIs, SDK, Mobile environments and services that support LivePerson's platform end-to-end.
  • Excellent oral and written communication skills in English, with the ability to effectively communicate with enterprise customers via chat, email, and phone, including managing technical bridges during critical situations.
  • Resilience to work in a fast-paced environment and meet tight timelines.
  • Strong service orientation and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Willingness to be on-call for high-severity issues.
  • Comfortable working in an ambiguous and ever-changing environment.
  • Proactive self-learner with a strong desire to acquire new knowledge and learn new technologies.
  • Strong self-management skills and the ability to initiate new initiatives to improve processes and customer support.

Preferred Qualifications:

  • Strong understanding of modern programming languages and supportive frameworks.
  • Experience with relevant technologies, such as JS Frameworks (React, jQuery, Angular, Polymer), Mobile development languages (Kotlin, Swift, Dart), daily usage of Postman or equivalent REST clients.
  • Proficiency in scoping and trends analysis using databases, monitoring tools (Grafana, Graphite, etc.), and logging systems (Kibana, Splunk, logstash, etc.).
  • Bachelor's degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, or a related field.

PLEASE NOTE THAT THIS POSITION IS LOCATED IN SOFIA, BULGARIA. You will have to work in the Liveperson office location 1-2 days a week. 

Benefits: 

  • Health: medical, dental, and vision
  • Time away: 28 vacation days
  • Development: Generous tuition reimbursement and access to internal professional development resources. 
  • Additional: Food Vouchers.
  • #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

 

 

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+30d

IT Engineer

Lumos IdentityRemote
SalesfigmasalesforceDesignslackbackend

Lumos Identity is hiring a Remote IT Engineer

In 2011, Marc Andreessen famously said, “Software is eating the world.” 10+ years later, software hasn’t just nibbled, it has indulged in a lavish ten-course feast at a Michelin star restaurant. From Slack to Zoom to Figma, software is embedded in every company’s DNA. And while most just get to enjoy the benefits, there is one unsung hero behind it all: ????‍♀️ IT ????‍♀️

While being flooded with never ending IT tickets, they are also making sure Guy Fieri in Sales doesn’t buy yet another tool “promising” a 103% lead conversion rate. And burying themselves in spreadsheets to prepare the SOC2 report for when Gordon Ramsey from the Big 4 comes knocking. And can’t forget about Julia Child, the newest on-call engineer, who needs access to prod DB to investigate an incident. All of these workstreams are among spreadsheets, emails, Slack messages, and Zoom calls. But those days are numbered.

✨ Let there be Lumos

Lumos is building the first AppHQ for companies. In essence, we are creating the meta app, the source-of-truth for companies to manage all their apps.

Why Lumos?

  • ???? Rocketship Growth: In less than two years, our team has grown from 20 to ~80 brilliant minds across Canada, the United States and South America. Our customer base has more than 10x’d with some pretty incredible names like SiriusXM, GitHub, and Intercom.
  • ???? Backed by Industry Leaders: Andreessen Horowitz (a16z) has backed us since the beginning. We have a team of trusted advisors including Joel De La Garza (partner at a16z and previous Chief Security Officer at Box) and Leland Maschmeyer (the design thinker behind Spotify and Microsoft)
  • ⭐ Grow with us: You have the chance to be one of the first 100 people at Lumos. At Lumos, you will build your function from the ground up, get exposure to different aspects of the business developing a diverse skill set, and most importantly, you’ll have the opportunity to pave your own path.

We are rewriting the IT playbook, one that better reflects our software eaten world. 

???? Overall description

You will be the first dedicated IT engineer at Lumos. You will have a unique opportunity to see the IT function grow from the ground up at a company that’s rewriting the IT playbook, one that works better in our software-eaten world. You will initially wear many hats as the team expands in the next year. Your work will include front-facing IT support for our fast-growing employee base, backend work to administer our software and hardware, and efforts to codify & improve upon our current IT procedures. You will have the opportunity to collaborate closely with members of our engineering team, security, and more.

Our technology stack includes: Lumos, Okta, Slack, Salesforce, Zoom, Asana, Vanta, JAMF, Google Workspace, among others.

✨ Your Responsibilities

  • Troubleshooting all IT-related problems at Lumos via internal helpdesk support, unblocking employees, and ensuring minimal disruption to business operations.
  • Administering a wide variety of SaaS apps by leveraging the power of Lumos, including managing vendor relationships, operational excellence, cost, and implementing and enforcing access management to follow least privilege and company policy.
  • Understand existing IT-related process in order to codify them, document them, and turning them into standard process, implementing new procedures where none exist, and proactively suggesting and making improvements to the status quo.
  • Finding root-cause for issues related to software and hardware and find optimal solutions for the business, which may involve scripting, navigating APIs, or low-code automation.
  • Managing inventory for all IT hardware and software, including ordering / procurement of equipment.
  • Communicating effectively with the company on IT-related projects.
  • Willingness to go beyond what is outlined in this description. You will be our first IT engineer. As Lumos grows and evolves so will your role.

????Pay Range

  • $120,000 - $155,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

???? What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

*We encourage you to apply even if you think you might not be perfect fit! ????

Thank you for considering Lumos! ????

 

???? Benefits and Perks:

  • ???? Remote work culture (+/-4 hours Pacific Time)
  • ⛑ Medical, Vision, & Dental coverage covered by Lumos
  • ???? Company and team bonding trips throughout the year fully covered by Lumos
  • ???? Optimal WFH setup to set you up for success
  • ???? Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best
  • ???????? Up to (4) months off for both the Birthing & Non-birthing parent
  • ???? Wellness stipend to keep you awesome and healthy
  • ???? 401k contribution plan

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