Position Name - Senior Software Engineer 

Location - Remote India 

Acquia is the open-source digital experience company. We provide the world's most ambitious brands with technology that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in Boston, we have been named as one of North America’s fastest-growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

About the team you will be on…

Acquia, is a Customer Data and Engagement Hub that provides enterprise consumer marketers the power to integrate customer data across digital, physical, and mobile channels, deliver customer analytics with predictive insights and 360-degree profiles, and engage customers at every touchpoint in order to maximize lifetime value. Currently, the CDP solution supports more than 150 brands worldwide. CDP leverages the latest technologies in big data, machine learning and data quality management to deliver an enterprise-grade, scalable and high-performance tool for its customers.

In this role you will:

• Lead a team of high performing engineers and deliver high quality code in an agile environment
• Design and develop high-quality server-side code (API and microservices)
• Contribute to the technical architecture of Acquia marketing cloud codebase
• Collaborate with other engineering team leads
• Collaborate across the other disciplines in the organization (professional services, sales consultants, product management, executive management)

Skills and qualifications:

• Bachelor’s degree in Computer Science, Mathematics, Statistics, or related field
• 2-4 years of experience in high volume data pipelines - e.g. Kafka, Spark, Hive, Snowflake, Flink
• 5+ years of hands on JAVA software development and SQL experience
• Experience with Agile (eg Scrum) and test driven development
• Experience with Continuous Integration (CI) and Continuous Delivery (CD)
• Expertise in Data Structures, Algorithms and Concurrency
• Strong SQL expertise
• Experience with Relational Databases (e.g. Oracle, MySQL) and/or NoSQL databases (eg HBase, MongoDB)

Additional Advantages:

• Experience with Kappa Architecture
• Experience with Data Lakes, Data Catalogs or Metadata Management
• Experience building Microservices and APIs
• Experience with Amazon Web Service (EC2, S3) or Google Cloud or Azur
• Experience with big data analytics or real time analytics solutions
• Contributing to an open source community

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

As an Enterprise Customer Success Manager, you will be critical in ensuring our largest customers are successful. You will own our rapidly growing high value customer base and define some of the core processes for this new segment. You will play a vital role in the customer journey as the customer's main advocate and advisor, influencing product roadmap, company priorities as well as customer's account admins, end users, and decision makers.

✨ Your Role

• Onboarding Expert: Partner closely with Account Executives and Solutions Engineers to provide a smooth handoff experience as accounts graduate from Prospect to Customer. Manage internal and external counterparts to ensure kickoff and implementation goals are met, and ROI achieved within expected timeline.
• Customer Lifecycle + Renewals Management: Continue partnering closely with sales to maintain updated renewal and upsell account plan strategies, with a focus on customer retention. Define goals, action plans, playbooks, and key metrics based on each customer’s objectives, and regularly review progress with the customer and CS leadership. Develop supporting programs aimed at driving usage and satisfaction throughout the customer lifecycle, ensuring retention. Monitor and own customer health metrics to proactively identify the most high-potential areas of opportunity + risk.
• Face of Lumos: Develop a trusted advisor relationship with key stakeholders and executive sponsors across all relevant teams within a customer’s organization through interactions on a regular basis, timely resolutions, and purposeful meeting agendas. Develop collateral + conduct quarterly business reviews across multiple stakeholder levels (ie C-Suite, VP, Director, Champion, Owner, etc) that highlight impact, reflect their unique business goals, and drive mutual success plans for ongoing engagement.
• Voice of the Enterprise Customer: Work closely with cross-functional teams to influence our product roadmap and marketing investments. Use customer feedback and identified trends to act as the link between customers and engineering - sharing customer insights to remove roadblocks, influence the product roadmap, and drive adoption. Provide feedback and guidance to leadership on key signals, Identify customer challenges and risk areas, working closely with other Lumos teams including Support, Solutions Engineering, Product, and Sales to proactively develop solutions and avoid churn.
• Trusted Advisor: Leverage your product expertise to provide consultative guidance on Lumos best practices and their overall technology strategy. Demonstrate and promote the latest features and capabilities Lumos is releasing, ensuring customers are using key product features to improve success. positioning and recommending product features and best practices to accelerate customers time to value and growth. Guide how customers can drive business outcomes using technology across all platform products.
• Process Building: Contribute to the scalability of the customer success team through documentation and process optimization. Lead strategic, cross-functional internal initiatives such to drive increase in customer experience and foster a company-wide culture of customer obsessions.

???? What We're Looking For:

• 7+ years of experience in a Customer Success Manager role or similar
• 3+ years of experience supporting Enterprise customers
• Strong customer-facing and relationship building skillsets
• Ability to communicate technical details to a non-technical audience
• Experience working closely with technical customers ex. Security leaders, Security Architects, Engineers and Dev-Ops teams
• A demonstrated customer-centric approach and drive to take ownership of resolving customer issues

???? What We Value

We also care about whether you would be a good fit for Lumos based on the values and characteristics that define how we achieve outcomes, not just your resume. 

Thank you for considering Lumos, we hope to hear from you! ????

????Pay Range

$160,000 - $205,000.  Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

Our Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team.

• Drive Results: We think big, work smart, and execute fast to transform the future of commerce
• Cultivate Belonging: We welcome diverse backgrounds and experiences, driving positive change through inclusion and teamwork
• Champion Customers: We go the extra mile for our customers to help them unlock their full potential
• Adapt Boldly: We’re curious and innovative, we take risks and grow from our failures

• Build and operate high-quality software systems to help the database platform scale as the company and our customers grow
• Use monitoring tools and systematic debugging to prevent and resolve issues
• Participate and contribute to the team’s roadmap, technical decisions and planning, by producing quality proposals, giving meaningful feedback and driving alignment
• Collaborate and share knowledge asynchronously using written documentation such as RFCs, runbooks and architecture diagrams
• Proactively identify opportunities for improvement and raise them within the team
• Foster a culture in which people are encouraged to work collaboratively and grow from mistakes
• Participate in the global on-call rotation and prepare other engineers for on-call

• 5+ years of experience in software engineering or a similar role
• Experience building and owning services in languages such as Go or Rust
• Knowledge of database internals such as indexing, sharding, replication and storage management. We primarily use MongoDB with some PostgreSQL
• Strong experience with Kubernetes and cloud infrastructure (GCP, AWS or Azure)
• Exposure to Infrastructure as Code tools such as Terraform, Crossplane, or Pulumi
• Familiarity with SRE principles and practices such as monitoring and alerting, SLOs and incident response
• Experience providing high-quality code reviews and mentoring teammates
• Excellent communication skills and the ability to work effectively in a distributed team
• Fluent written and spoken English

• Experience working in a platform engineering environment

We care about your growth and well-being

???? Competitive Compensation Package:Generous compensation structure consisting of salary, a competitive stock option package, and various benefits and perks

☀️ Workation: Work up to 60 days per year in a country different from your home country  

???? Learning & Development Budget

????Academy:Regular training sessions, access to Coursera and Babbel training courses

???? Our Benefits:Check them out by office here

⌚️Flexibility:Morning person or night owl? We believe in outcome and motivated employees

???? Mindset & Growth:A diverse workplace with an open, international culture, and learning environment

Come grow with us!

We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.