Quality Assurance Remote Jobs
6 Results
M3USA is hiring a Remote Survey Quality Assurance (Remote)
Job Description
- Communication with clients, project managers and programmers to review survey materials (questionnaires, skip logic, data needs) and provide guidance as needed
- Works with project managers to develop solutions for special project requirements and challenges
- Ensures end-to-end project delivery in alignment with the client, sales and project managers, leading to high client satisfaction with project deliverables
Qualifications
- Min 2 years of experience at a market reseach company
- EXCEPTIONAL attention to detail, and commitment to the accuracy and integrity of information
- Unwavering approach to do it right the first time
- Expert understanding of the questionnaire structure
- Excellent at managing multiple projects and priorities
- Strong understanding of market research methods
- Propensity to quickly learn, and at times implement, new processes and applications
- Strong problem-solving skills, including an ability to think outside-the-box
- Exceptional ability to multi-task and balance multiple projects and priorities
- Ingenuity and the willingness to learn new techniques
- Excellent at establishing and managing relationships with clients, vendors, and coworkers
- Excellent skills in Microsoft Excel, Word, and Outlook
- Organized, self-motivated, and self-directed
See more jobs at M3USA
Paul Davis Restoration, Inc. is hiring a Remote Quality Assurance Administrator
GENERAL DESCRIPTION
Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 320 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by FirstService Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com] In our business, training of local marketing professionals is critical to the continued success of the Network. The Quality Assurance Administrator is an integral part of the team primarily responsible for providing support for the Quality Assurance Team in assigning, monitoring, responding to, and closing the loop on claims as received from customers.
KEY RESPONSIBILITIES
Essential Functions/Responsibilities
• Assigning quality assurance claims/estimates to appropriate Team members
• Reassigning claim owners during absences, meetings, or due to volume
• Monitoring, routing, and responding to communication routed through the QA email distribution list, FAST Program shared email inbox, and general QA phone line
• Monitoring and utilize claim system notifications in XactAnalysis and Claims Connect to alert and support other team members in handling carrier rejections and document uploads
• Exporting and summarizing data to assist with reporting needs
• Assisting QA Team leadership with closing the loop in escalations with franchisees
• Monitoring and supporting QA service metrics including NPS scores and Close the Loop process
• Supporting FAST Program growth through tracking, reporting, and communication regarding additional service offerings, network participation, and other key data points
• Updating the QA Hub or other methods of centralized information sharing
• Supporting team with Zoom facilitation of meetings, and onsite meeting support as requested
• Providing overall support to the QA Team
• Providing input, evaluate and implement efficiencies for assignment and estimate distribution among team.
• Completing other tasks as set forth by the Assistant Vice President of Quality Assurance
• Assist Quality Assurance Team as needed
• Other duties as assigned
KEY RESULT AREAS
• Route new received assignments for SLA Compliance Monitoring, uploaded estimates for QA Estimate Review, and incoming FAST Estimate requests to appropriate QA Team Member or Supervisor
• Route incoming communication from Franchisees and escalate to the appropriate QA Team Member or Supervisor as appropriate.
• Develop and implement process improvement initiatives to enhance overall claim handling by QA Team
WORK EXPERIENCE, EDUCATION & SKILLS
• This is an entry level position.
• Bachelor’s Degree or 3 years relevant experience in the field preferred.
• Experience with Verisk XactAnalysis and CoreLogic Claims Connect a plus
• Prior Process Management a plus
• Sound planning and organizational skills
• Excellent communication skills
• Strong technology skills, including knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong qualities and aptitude for process improvement
• Career emphasis on learning and continuing education preferred
REQUIRED EDUCATION AND EXPERIENCE
• Ability to use Microsoft Office, Xactware Products, Symbility, and other estimating platforms
• Ability to effectively communicate through both email and the telephone
• Ability to multitask and manage priorities efficiently
• Problem Solving and Conflict Resolution
• Preferred - Bachelor’s Degree
PREFERRED EDUCATION AND EXPERIENCE
• Associates or bachelor’s degree in business field
• Experience in quality assurance
PHYSICAL REQUIREMENT
• Must be able to stay in a stationary position up to 95% of the time
• Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
• Must be able to observe and perceive information on a computer and documents
• Must be able to communicate and converse with franchisees over the phone and face to face
• Ability to safely operate a company vehicle
Work Environment
The employee will be working remote with the confines of their own home or in an office setting. The employee will be required to travel to local offices within their region and be exposed to outdoor temperatures during travel.
Travel
This position may require up to 5% travel. This position may require travel to franchise locations, trainings, and team meetings.
Reasonable Accommodation for Disability
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.
Disclaimer
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
This is a remote position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
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Software Quality Assurance / UI Testor Internship
GigCentric is hiring a Remote Software Quality Assurance / UI Testor Internship
Job Description
- Define & establish a testing standard for the development life cycle process
- Create efficiencies in our testing processes prior to launch
- Breakdown feature components outlined in design specifications into a structured test plan with consideration for; functionality, the user experience and metrics.
- Work, communicate and collaborate with our design & engineering/developer team to identify any gaps and other risk areas to extinguish.
- Complete daily scrums with our Scrum Master.
- Attend feature design meetings and create internal documentation.
Qualifications
- Applicants must be legally authorized to work in the US on a part-time basis. Visa sponsorship is not available for our internship positions.
- Must be enrolled in an undergraduate or graduate college program in the U.S.
- Be able to work unpaid on a part-time basis (up to 10-15 hours per week)
- Familiarity with Skitch, Loom and other QA programs.
- Strong problem-solving skills.
- Passion for learning new systems and technologies.
- Ability to identify risks and potential areas of concern with an appropriate sense of urgency.
- Work with team to design, develop and execute test cases targeted to test various front-end and back-end interactions.
- Perform functional, regression, smoke, browser and device compatibility tests.
- Execute test cases and analyze results.
- Collaborate with software engineering teams on regression testing, bugs, browser compatibility issues etc.
- Work with cross functional team to ensure quality throughout the software development lifecycle.
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Genesis is hiring a Remote Quality Control Specialist
Everhelp is a team of professionals creating fast-growing outsource support service for more than 40 products all over the world. We are always looking for optimistic, proactive candidates who would not only possess substantial field expertise but would also empower the growth team with a relentless drive to turn ideas into actionable hypotheses and then into working business solutions.
Now we are looking for Quality Control Specialist to ensure continuous set up of the new projects and accounts.
Responsibilities:
- Fulfill the Knowledge base
- Evaluate the Support Agents according to the flows and internal requirements
- Create content for training sessions
- Regularly provide feedback to the Support Agents
- Mentor the Support Agents and provide them with recommendations for improving their work
- Create and check the tests and questionaries to revise the Support Team’s knowledge of the internal workflows and product
- Communicate with the Product and Technical Team
- Create reports and analyze the current Quality Control rate of the Support Team
Requirements:
- The experience in Customer Support is a must
- English - C1/C2
- A high level of attentiveness and concentration is a must
- The ability to handle the monotonous work for some time
- The ability to stay focused for a long time
- Exceptional writing and research skill
- The proficiency in giving clear explanations and systematizing information
- Ability to work independently and with a remote team to meet deadlines
- Excellent organizational skills and multitasking ability
Preferred Qualifications:
- Experience in Quality Control is a plus
- Proofreading experience and familiarity with standard style guides is a plus
- Experience working with software for evaluation is a plus
- Experience working with Zendesk, Helpdesk, FreshDesk, LiveChat is a plus
- A keen eye for detail and appreciation of great design
- Bachelor’s degree in journalism, English, communications, or related discipline is a plus
- Proficiency in Microsoft Word, Excel, and Adobe Acrobat Pro
What we offer:
- Philosophy and conditions for your continued growth and development;
- Large space for the involvement of their ideas and influence on the product;
- Large electronic library and access to fee-based online courses and conferences, internal talks, and workshops.
Submit your resume and join our team!
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M3USA is hiring a Remote Survey Quality Assurance
Job Description
Responsibilities of the Role:
- Testing project functionality and data integrity, maintaining high level of quality
- Work closely with survey programming team to ensure error free surveys
- Verifying that the project functions according to client specifications and standards
- Analyze survey documents, seek clarifications on specifications and raise inconsistencies, if any
- Comprehend logic, identify logic errors, and make logic recommendations
- Test using both manual and automated tools and reports
- Follow formalized Quality Assurance processes
- Assessing timeline for QA tasks
Requirements Essential:
- Should have at least an year of experience in Survey Testing role.
- Attention to detail, thorough in approach
- Strong Comprehension skills and analytical abilities
- Ability to work independently and take individual initiative
- Process oriented, and ability to strictly follow standard and practices
- Proactive problem-solving skills and result oriented
- Exceptional time management and multi-tasking skills
- Working knowledge of Microsoft Office Suite
- Should be willing to work in night shifts.
Qualifications
- Graduate (Computer Science, BE, BTech, BCA, BSc)
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GoMaterials is hiring a Remote Quality Assurance Intern
JOB TITLE: Quality Assurance Intern
STATUS: Full-time, internship
COMPANY: GoMaterials
LOCATION: 642 rue Courcelle, Montreal, H4C 3C7 (Metro Saint-Henri).
*Hybrid 1-2x/Week
Job Description
If you enjoy working in a fast-paced, ever-changing and exciting startup environment, then this is the job for you! In this role, you’ll be responsible for supporting the sales team by finding and qualifying new business leads and suppliers. You’ll play a pivotal role in growing our business from day 1 and you’ll be able to continuously share your ideas with us. What’s more? You’ll gain practical experience and may have the opportunity to join our team full-time!
What You’ll Do
- Understanding of plant quality –Knowing the difference between good quality plant materials and poor quality plant materials.
- Ensure plant quality –Ensure that all plants being delivered to our customers are of proper quality and the right size.
- Communication with suppliers –Communicating with suppliers when plants are not up to standards
- Communication with internal team –Communicating with our customer operations specialists when plant materials is not up to our quality standards.
What's in it For You
- Real hands-on experience: You will play a pivotal role in our team, truly gaining hands on experience developing and executing our 2022 plans.
- Opportunities for growth: GoMaterials is a start-up that is growing quick! Not only does that mean exposure to a fast-paced start-up environment, but it also means future hiring and promotion opportunities.
- Being involved: Be a part of the action, have your ideas heard and make a real impact from day one.
- Great team culture: We are a young team of motivated entrepreneurs who want to hear your ideas. We have a work-hard, play-hard team mentality. Have an impact on our business from day 1? This won't be your standard 9-5pm desk job!
- CLICK HERE to learn more about our culture
What You'll Need
For us, it's all about the drive! If you are motivated to make an impact on a business and deliver results, we want to hear from you.
- Education: Supply chain, operations management, or related field (in progress)
- Languages: English and French, written and spoken
- Software: Knowledge of the Microsoft Office Suite (Word, PowerPoint, Excel)
- Eat culture for breakfast: Understand that culture is one of the most important part of the company and are dedicated to building a company based on our corporate values.
- Are an owner: Ability to work without direct supervision, crave ownership of your work and want yourself and others to be accountable for their work
- Are flexible: Comfortable with changing plans associated with a fast growing early stage start-up and the ability to work in a fast-paced environment.
- Are empathetic: Ability to naturally understand the other's feelings and position and including it in team-based problem-solving sessions
- Get the big picture: Strong organizational / communication skills with the ability to prioritize and identify what really matters.
- Pay attention to the little things: Ability to be detail oriented.
Our Values:
- Get our hands dirty: We hustle for our customers and our team.
- Pick up a Shovel: We take initiative and focus to move the business forward.
- Win as a crew: We respect, listen and challenge each other to succeed.
- Have Fun: We love a good laugh and encourage everyone to be their authentic selves.
Why Work atGoMaterials?
As one of Montreal’s fastest-growing startups, GoMaterials is revolutionizing the procurement process in the landscape construction industry! Our B2B marketplace optimizes how landscape contractors source plant and hardscape materials and has allowed us to be named one of Canada’s most innovative companies in 2018 by Innovations of the World and to be one of 11 companies included in the 2022 Lazaridis Scaleup Program cohort. Since inception, we have helped landscapers save time, money, and stress and plant over 1.5 million plants and trees. Led by a young and eager group of entrepreneurs, GoMaterials is aggressively expanding across North America. We are therefore looking for amazing people to add to our team!
Benefits and perks to look forward to:
- Great work environment and team culture
- Work from home and remote work opportunities
- Team 5 à 7s, lunches, and outings
- Casual dress code; wear what’s comfortable
Ready to Apply?
If you think you’d be a great fit at our company and are passionate about this role, we want to hear from you!
See more jobs at GoMaterials