At Vidyard, we make life easier for sellers, marketers and corporate communicators. Our video messaging tools, AI tools, and other products are used by Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers, our teammates, our communities, and ourselves.

About the Role

Vidyard is looking for a collaborative and revenue-minded operations professional that wants to become part of a rapidly growing team. Reporting to our Manager, Sales Operations, the Revenue Operations Analyst will play a key role in developing the processes, infrastructure, and analysis that inform our go-to-market motion.

You have a well-rounded understanding of revenue and sales team KPIs, process design and system implications, and forecasting. You are energized by the opportunity to be a key individual in helping VY close deals, are eager to learn new skills/ technologies and seek ways to streamline processes. In this role you will be a key member of the Revenue Operations team, working closely with Sales, Customer Success, Finance and Revenue systems teams. 

This is a remote role open to candidates located in Canada.

About the Team

Our growing RevOps team consists of a diverse and passionate group of individuals across sales operations, marketing operations, systems and tools. Our mission is to enable predictable and scalable revenue growth for Vidyard. We do this by partnering closely with GTM teams across Sales, Marketing, Customer Success as well as Product and Finance to develop the strategy, processes, and analytics that inform our go-to-market motion. Key functions and responsibilities we support include Planning, Forecasting, GTM process improvements, Territory Design, Deal Processing & Order Management, KPI reporting and analysis and, GTM tech stack optimization.

What You’ll Work On

• Sales Process Optimization:Evaluate and improve sales processes to increase efficiency and effectiveness. To do this, you will collaborate closely with sales teams to identify bottlenecks and implement solutions, as well as Sales Enablement and Sales Systems leads to support behavioural change management. 
• Revenue Data Governance: Conduct regular audits at month/quarter-end analysis to support business performance reporting. Own the creation, maintenance, and delivery of key datasets.
• Order management:Support our Sales team in the quote-to-close process; ensuring our pricing/discounting policies have been followed and all contract-level-data is accurate. This can require liaising with product and legal teams, as well as Sales/RevOps/Finance leadership. Where possible, identify opportunities for process improvement using our tech stack (Zuora, Salesforce). 
• Revenue Planning:Assist in developing accurate revenue forecasting and financial models. Monitor performance against sales targets and forecasting through dashboards (primarily Salesforce), providing ad-hoc analysis on business performance drivers as needed. 
• Performance Management:Identify, refine, and track key performance indicators (KPIs) to assess business performance, and most importantly, drive actions to ensure a continuous improvement across all teams. Aid in development of business requirements for stakeholder metrics, leveraging tools such as Google sheets, Salesforce, and BI tools.

What You’ll Bring to this Role and Your New Team:

• Bachelor degree
• 3+ years of relevant experience in software SalesOps/BizOps/RevOps, or Sales Strategy
• Curious and analytical. Strong data-driven problem solving skills
• Intermediate excel skills (comfortable with advanced functions, pivots, lookups, etc.)
• Strong project management abilities and high attention to details
• Excellent communication skills to effectively collaborate with key sales leaders and other departments, such as marketing and finance, to ensure everyone is working towards the same goals
• Motivated to work in a fast-paced, dynamic growth environment 
• CPQ (Configure, Price, Quote) experience a plus (ideally Zuora or Salesforce)

Job descriptions can be overwhelming. At Vidyard we are motivated to drive change togetherand deeply value the unique experiences, abilities and opinions you possess, so if this role sounds like your next adventure, but you don’t feel entirely qualified, apply! We value candidates who own it, and if you’re relentlessly resourceful too, you might be exactly who we are looking for. 

As we also value user obsession, we prioritize our users, customers and community so you can expect to hear from our team even if you are not selected to move forward.

What You’ll Love about Vidyard:

• Competitive pay
• Comprehensive, flexible benefits on day one*
• Wellness allowance to spend on what's important to you 
• Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
• Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage*
• Allowance to support your ongoing growth and development
• Parental leave top-up
• Paid volunteer hours
• Employee resource groups to empower and drive change at Vidyard and in our communities
• RRSP match*
• Stock options
• Flexible holiday program
• Home office stipend 
• Flexibility to work in the place that brings out your best: whether you thrive in the comfort of your home office, or are local to, and prefer the energy of our collaboration space in Kitchener, Ontario, Canada, there is flexibility for all.  Although we default to remote-first there will be occasional in-person meetings/events purposefully designed for connection and collaboration.

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us atrecruitment@vidyard.com. Unsolicited resumes from Agencies will not be accepted.

The Role

We are currently seeking a Senior Security Operations Analyst to join our Information Security & Riskteam.The successful candidate will have the opportunity to help take Addepar’s Security and Risk Program to the next level. In this role, this person will work as part of the Security Operations function to investigate security alerts, develop new monitoring strategies, and work with the wider business to increase the overall security posture of the organisation.

We are looking for someone with prior SOC experience who is a self-starter, takes ownership of their work, and is a believer in collaborative teamwork! This role is responsible for continuing to advance the buildout of Addepar’s SOC and incident response functions, interfacing closely with our MDR provider, maintaining and improving our SIEM platform, and acting as incident commander for security-related incidents.

What You’ll Do

• Respond to security alerts and run threat hunting exercises.
• Help develop security alerts with our existing toolset and develop security-centric IR processes and runbooks.
• Take part in Addepar’s security on-call rotation, act as incident commander during Security Incidents, and lead regular incident postmortem exercises.
• Lead triage work during major incidents and validate incident occurrences to identify Security-related risks.
• Conduct post-incident reviews and analysis of alerts and monitoring to identify areas for improvement and implement necessary changes.
• Identify recurring issues and patterns to proactively prevent future problems and enhance system security.

Who You Are

• 4+ years of security incident response and investigation experience.
• Bachelor’s degree or higher. Computer Science or Engineering related education preferred.
• Experience with investigating using a wide variety of detective technologies such as SIEM, SOAR, packet capture analysis, host forensics and memory analysis tools.
• Proficient in one or more programming languages, including at least one scripting language.
• Ability to build strong relationships and work collaboratively with internal and external partners.
• Excellent verbal and written communication and organisational skills, along with the ability to deliver to time-sensitive guidelines.
• Certifications in Incident Response, Forensics, and Cloud Security are a major plus.
• Curious, always learning and deeply interested in cybersecurity.
• Self-starter with proactive problem solving skills

About Sezzle:

Sezzle is a cutting-edge fintech company dedicated to financially empowering the next generation. With only one in three millennials owning a credit card and the majority lacking their desired credit scores, Sezzle addresses these challenges through a payment platform that offers interest-free installment plans at online stores. By increasing consumers' purchasing power, Sezzle drives sales and basket sizes for thousands of eCommerce merchants that it partners with.

About the Role: 

Sezzle is seeking a Fraud Operations Associate Analyst to support fraud monitoring. As part of optimizing the online shopping experience, Sezzle constantly monitors users and transactions for abusive or fraudulent behavior. Our Fraud Operations team reviews suspicious activity flagged by Sezzle’s fraud detection system or escalated from Customer Support agents. Fraud Operations Analysts will block users deemed fraudulent or risky, and clear false positive flags from our automated systems and support agents. We monitor for new trends in fraudulent behavior and continuously evolve our policies and procedures to stay one step ahead. We are looking for a teammate who can work one of the shifts listed below full-time: 

● Monday - Friday between 9:00 am - 5:30 pm - Central Time. 
● Sunday - Thursday between 9:00 am - 5:30 pm - Central Time. 
● Tuesday - Saturday between 9:00 am - 5:30 pm - Central Time. 
● Monday - Friday between 2:00 pm - 10:30 pm - Central Time. 

This will be a non-exempt/hourly position. 

What You'll Do:

• ● Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review. 
  ● Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not. 
  ● Understand our systems and tools; investigate account patterns through data analysis.
  ● Research fraud and user behavior to contribute to machine learning models, rules and other detection systems. 
  ● Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools. 
  ● Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies. 
  ● Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses. 
  ● Handle escalations from internal and external stakeholders in a professional and efficient manner. 

What We Look For:

• Bachelor's degree from an accredited institution
• Minimum 1 year of experience in investigating and resolving fraud incidents 
• Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
• Attention to detail and ability to multitask
• Excellent problem-solving and analytical skills
• Strong business judgment and communication skills
• Ability to self-start and work with minimal supervision after training
• Able to work through holidays
• Minimum GPA of 4.2 out of 5.0 

Preferred Qualifications:

• Work experience in fintech, payments, lending, banking, or financial institutions is a plus 
• Degree in statistics, math, finance, economics, or related quantitative discipline; graduate degree a plus 
• Experience in using database query language (e.g. SQL, etc), and data processing and analytics tools such as Python / R / SAS is a plus 
• Ideal candidate will be available to start within two weeks following an offer

About You:

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit- you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results- you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

Equal Employment Opportunity: Sezzle Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, or any other legally protected status. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission.

#Li-remote

How will this role have an impact?

A Sr. Client Operations Analyst supports the relationships with our health plan partners by providing prompt and accurate follow-up based on client requests, responding to ad-hoc reporting and deliverables from internal and external stakeholders, and pulling data to conduct thorough analysis.  In this role you will be responsible for maintaining client marketing materials, as well as recurring metrics and other support information necessary for effective client calls and capturing accurate notes for current and future follow-up items.  You will also ensure that deliverables are posted on time based on requirements outlined by our clients.

This role will report to a Sr. Manager, Client Operations.

Responsibilities:

• Provide support for one or more complex, high-volume, national clients.
• Develop and implement strategic programs and projects that align with the company's healthcare business objectives
• Collaborate with leadership to define program goals, scope, and success metrics
• Lead cross-functional project teams and provide direction and support throughout the project lifecycle
• Partner with internal teams in support of client program objectives
• Regular meetings with internal stakeholders to ensure alignment on client requirements & deadlines
• Organize and present KPIs to internal stakeholders
• Execute on client SLAs relative to reports, deliverables, and member feedback
• Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements
• Client meeting documentation: data entry, meeting minutes, action items
• Oversight of client marketing materials and direct mail campaigns
• Monitor success and serve our clients through the completion of ad-hoc reporting projects
• Quality assurance for reports and deliverables; report manipulation based on client requirements
• Communicate updates and escalations with internal stakeholders in support of client programs
• Ticket submission and tracking for client requests directly related to the success of the program
• Internal tracking, documentation, and client response formulation for member grievance
• Account coverage in the absence of the Client Success Executive or Manager

We are looking for someone with:

• Bachelor’s degree preferred but not required
• 2+ years of relevant work experience
• Client-facing experience preferred but not required
• Astute in reviewing and organizing data in Excel
• Experience using Google Suite (Gmail, Sheets, Slides)
• Ability to clearly articulate via verbal and written communication
• Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment
• Experience balancing multiple work commitments and prioritizing tasks appropriately
• Confidence to seek clarification when encountering unfamiliar situations
• Effectively collaborates with cross-functional teams

The base salary hiring range for this position is $54,700 to $93,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Job Locations: Remote, Mexico City, MX

To the attention of candidates (Mexico City): 

This role requires full time work over the Weekends. Candidates should be comfortable working with a “Wed-Sun” or “Sat-Wed” 5-day working week schedule. Candidates MUST have right-to-work in Mexico.  Visa sponsorship is NOT provided for this position.

About the Department

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

Description

Security Operations Center Analysts provide premium-level support for Cloudflare’s security products and features. Our largest and most technically sophisticated customers will contact the SOC as a Service team for assistance and intelligence in dealing with threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This will span the range of Cloudflare security products from Magic Transit Infrastructure Protection, DDoS mitigation and Network Firewall, to using the Web Application firewall (WAF), Spectrum, Bot Management and Rate Limiting to help customers.

Security Operations Center Analysts analyze threats, make detailed and informed suggestions for mitigation and may need to implement mitigation strategies directly on behalf of the customer. The team also provides attack reporting beyond Cloudflare’s self-service reports.

Responsibilities

• Monitor and investigate the alerts to identify attacks
• Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation, when applicable
• Work with Engineering and Product teams to improve the products and tools
• Extensive communications with customers via chat, email, and phone 
• Review the latest alerts to determine relevancy and urgency. Create new tracking tickets for alerts that signal an incident and require review or escalation
• Configure / Manage security monitoring rules and contribute to tool improvements
• Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious
• Participation in a weekend and holiday rotation required with main working hours 9 to 5 Pacific time 

Key skill sets

• Strong understanding of the OSI model, TCP, UDP, BGP, QUIC
• Advanced understanding of iptables
• Analysis of traffic for attack anomaly detection and creation of mitigation rules
• Experience in handling attack mitigation and thorough knowledge of various attacks (L3/4 and L7)
• At least 2 years of technical support experience and customer support experience is a must
• Strong communication skills with high-value customers 
• Command line / Bash shell
• Sysadmin skills (Linux/Mac/Windows) & Programming skills (Python, Ruby, PHP, C, C#, Java, Perl, Git etc.)
• Security skills and certifications preferred: CISSP, GCIA GCIH, GCFA, GCFE, etc.

Bonus Points:

• Previous DDoS mitigation for OSI layers 3,4, & 7, filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blacklisting, whitelisting, and/or rate limiting is a plus

How will this role have an impact?

A Client Operations Analyst supports the relationships with our health plan partners by providing prompt and accurate follow-up based on client requests, responding to ad-hoc reporting and deliverables from internal and external stakeholders, and pulling data to conduct thorough analysis.

In this role you will be responsible for maintaining client marketing materials, as well as recurring metrics and other support information necessary for effective client calls and capturing accurate notes for current and future follow-up items.  You will also ensure that deliverables are posted on time based on requirements outlined by our clients.

This role will report to Lead, Client Operations Analyst.

Responsibilities:

• Provide support for 5-6 client accounts
• Partner with internal teams in support of client program objectives
• Regular meetings with internal stakeholders to ensure alignment on client requirements & deadlines
• Organize and present KPIs to internal stakeholders
• Execute on client SLAs relative to reports, deliverables, and member feedback
• Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements
• Client meeting documentation: data entry, meeting minutes, action items
• Oversight of client marketing materials and direct mail campaigns
• Monitor success and serve our clients through the completion of ad-hoc reporting projects 
• Quality assurance for reports and deliverables; report manipulation based on client requirements
• Communicate updates and escalations with internal stakeholders in support of client programs
• Ticket submission and tracking for client requests directly related to the success of the program
• Internal tracking, documentation, and client response formulation for member grievance
• Account coverage in the absence of the Client Success Executive or Manager

We are looking for someone with:

• Bachelor’s degree preferred but not required
• 2+ years of relevant work experience
• Client-facing experience preferred but not required
• Astute in reviewing and organizing data in Excel
• Experience using Google Suite (Gmail, Sheets, Slides)
• Ability to clearly articulate via verbal and written communication
• Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment
• Experience balancing multiple work commitments and prioritizing tasks appropriately
• Confidence to seek clarification when encountering unfamiliar situations
• Effectively collaborates with cross-functional teams

The base salary hiring range for this position is $46,400 to $79,300. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

The Role:

As a Payment Operations Analyst, you will execute on high-volume, data-rich processes as a member of our Core Payments Operations team. We are seeking an analytical, collaborative, and detail-oriented self-starter to join our growing Core Payments team. You will work cross-functionally with risk operations, partner support, employee support, and all other internal departments to ensure payments are processed successfully and timely.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Review and process payment files/payments in addition to reconciling user accounts
• Consume data from various internal and external sources and create inputs for our 24/7 payment team
• Analyze/Monitor payment data/trends to mitigate operational risk exposure
• Work cross-functionally with internal teams to ensure payment processing
• Identify, investigate, and resolve payment and product issues by utilizing Jira Service Desk. Escalate to appropriate stakeholders as needed
• Report, troubleshoot, and take ownership of incidents through resolution
• Perform regular reconciliations and validations

What You Bring to The Team:

• Bachelor’s degree (or equivalent experience) with 1+ years of experience in operations or finance
• Ability to take initiative and be a proactive problem solver
• Strong Excel and project management skills
• Ability to adapt and thrive in a fast-paced team environment
• Excellent analytical skills and high level of attention to detail
• Strong and cross functional communication skills
• Occasional need to work outside of normal business hours may be required

Nice to Haves:

• Auditing or quality assurance experience
• SQL experience (Nice to have)
• Data Analytics experience (Preferred)

What We Offer:

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match