Narvaris growing! As a Director of Engineering, you will be responsible for building and growing the engineering team across Narvar that builds consumer-facing SaaS products. You will partner with our product team to develop experiences for our clients and their end consumers. You will play a meaningful role in amplifying the value of our platform by assuring the seamless development & delivery of product features. You will organize team structure, build leveling charts, and be an integral part of the hiring process. In this role, you will lead the production of product services and consumer-facing products that both engage and delight users.

Day-to-day

• Build and lead the operational and directional aspects of your engineering team and help the members grow both technically and professionally
• Translate requirements to work streams for your team to design, estimate, develop, and launch new products & features
• Lead, inspire, teach, and influence your team to embrace modern engineering practices that enable them to frequently release high-quality services
• Work with the recruiting team to attract and retain high-quality and diverse talent
• Collaborate with other managers to ensure we are building products that provide a consistent and powerful experience
• Establish great rapport with Product Managers, Sales, and Success to maintain high levels of visibility, efficiency, and collaboration 
• Provide production support for customer issues and proactively work to improve operational efficiency

What we’re looking for

• You have a BS/MS in computer science, information systems, or equivalent
• You have 8+ years of software development experience and are an engineer at heart
• At least one year of experience working in a Director capacity which includes the following:
• Experience managing a Manager
• At least 3 years of experience as a Manager
• Previous startup experience required
• You have successfully built and managed high performance distributed teams
• You excel in an informal, fast-paced startup environment with a flat organizational structure
• Can communicate technical designs and processes to both technical and non-technical audiences
• You have experience building high performance, scalable, highly available, and reliable consumer facing applications
• You have solid organizational and communication skills, the ability to prioritize tasks, keep projects on schedule & high quality standards along with capability to roll your sleeves when needed
• Extensive experience designing, building and integrating with RESTful APIs
• Experience with Frontend frameworks and technologies like React, Svelte, Typescript
• Experience designing and scaling relational and NoSQL database platforms (such as MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Redis, Elasticache)
• You have experience with cloud technologies (AWS or GCS), schema design, optimization, query analysis, and databases
• Deep hands-on expertise in one (Java) or more of the following server-side languages: Java, Python, Go, Scala, Rust

Nice To Have

• Experience working with rules engines and/or workflow engines
• Experience in e-commerce.
• Ability to think like a Product Manager

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1400+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-BB1

#LI-Hybrid

???? Overall description

As the Director of Platform Engineering at Lumos, you have broad responsibility to lead and grow our platform engineering teams for both our core infrastructure and services. As a platform product, the platform is critical to the success of the product teams. You’ll lead teams in the areas of core services, data platform, integrations and developer ecosystem. You’ll work closely with both technical cofounders and scale not just the team but the entire engineering organization and company!

✨ Your Responsibilities

• Join us as our Director of Platform Engineering, and become a cornerstone of engineering leadership at Lumos. ????
• Own and run our Core Services, Data Platform, Integrations Platform and Developer Ecosystem engineering teams. Create and execute on a vision to build world-class systems to support the rest of our engineering organization and our customers. ⭐
• Lead our team of Platform engineers while also hiring and evolving the team as we prepare to scale through our next phase of growth. ????
• Grow our entire organization, implementing scalable and reliable engineering best practices and accelerating all other engineering teams. Improve upon the principles of engineering and management at Lumos. ????

????Pay Range

• $245,000 - $300,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

???? What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

*We encourage you to apply even if you think you might not be perfect fit! ????

Thank you for considering Lumos! ????

Location: Austin, TX

What you'll do

You will lead multiple teams of passionate, talented managers and engineers that are building the systems that decentralize applications deployed on millions of sites. You will play an active part in shaping the product and team that will build core infrastructure. You will make sure our company hits our ambitious engineering goals.  You will change the way people build applications.

You bring a passion for meeting business needs by building technical, innovative solutions. You excel at understanding how big-picture goals inform technical details. You thrive in a fast-paced iterative engineering environment and have experience in delivering a wide array of software from scalable distributed systems all the way to client side libraries. Most importantly, you have a track record of having past teams respect you as both a technical leader and manager.

Examples of desirable skills, knowledge and experience

• Excel at building high performing teams, recruit top talent, and retain key engineers and managers
• Strong technical background in software development, including hands-on experience building backend systems, front end user interfaces, and client side libraries and frameworks
• Skilled at strategic planning, overseeing execution of complex projects that span many teams, and commitment to delivering results on tight deadlines
• Obsessed with building products that customers love
• Demonstrated ability to implement tools, processes, and internal systems which enable your teams to remove blockages and deliver reliable software predictably
• Comfortable managing teams/projections with tight deadlines and short release cycles
• Establishes and upholds high-performance standards by identifying KPIs, setting ambitious yet achievable goals, delivering continuous feedback, and fostering a culture of accountability.

Bonus Points

• Experience participating in the Javascript ecosystem and standards bodies

We are seeking aSr. Director of Product Engineering to lead our engineering efforts with a blend of technical prowess and exceptional leadership skills. This pivotal role requires someone who can navigate the complexities of directing cross-functional projects, embodying a spirit of decisiveness and high ownership. The ideal candidate is deeply committed to delivering customer value, balancing technical and product work with a pragmatic approach. With a proven track record in startup environments, you should be adept at fostering a culture of high autonomy, driving your team of engineering managers towards excellence. 

Your role will not only involve steering the technical roadmap but also ensuring that every project under your watch aligns with our overarching product strategy and roadmap. Your ability to recruit and retain top-tier engineering talent will be key, as will your intensity and competitive drive to position our company as a leader in the market.

Your responsibilities will include creating systems to manage consistent product delivery, advocating for necessary technical work, and maintaining a laser focus on customer impact. As someone who previously managed teams and contributed to technical discussions, you understand the importance of staying connected to the engineering process, even if not directly involved in coding. 

Your leadership style should inspire accountability and innovation, keeping the trains running on time while actively seeking out and addressing any sticking points or false assumptions. The role demands a unique blend of technical insight, strategic thinking, and a hands-on approach to leadership. If you are passionate about building and leading high-performing teams, driving customer-centric product development, and thriving in a fast-paced environment, we invite you to apply.

This is a fully remote position. 

Primary duties

Leadership and Direction: Develop and execute a clear strategic vision for the product engineering department, aligning team efforts with the company’s product goals and customer needs. This includes overseeing the creation and implementation of a technical roadmap, ensuring projects are prioritized based on impact and alignment with business objectives.

Team Management and Development: Directly manage a team of 3-5 engineering managers, fostering an environment of high autonomy and ownership. Focus on recruiting, mentoring, and retaining top-tier engineering talent, creating growth opportunities that align with individual career aspirations and the company’s objectives.

Cross-Functional Collaboration: Lead cross-functional projects that require coordination between engineering, product, design, and other departments. Ensure seamless communication and collaboration, driving projects to successful completion with a focus on delivering customer value.

Process and System Optimization: Design and implement efficient systems and processes to manage consistent product delivery and high performance across the engineering team. Use these systems not for perfection but as tools to achieve great outcomes, focusing on adaptability and continuous improvement.

Technical Advocacy and Decision-Making: Advocate for necessary technical work that supports the product’s growth and stability, balancing this with the need to continuously deliver customer value. Make decisive, informed decisions in ambiguous situations, guiding the team through technical challenges and ensuring alignment with the company’s strategic goals.

What We'll Love About You

• 5-8 years experience in engineering leadership for a high-growth SaaS company
• Past experience as a second-line manager and developing & nurturing top talent
• Exceptional communication skills
• Remote work experience
• Martech/Ecommerce exposure (not required)

What You’ll Love About Us

• Salary range of USD $285,000-$322,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

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