Super Dispatch is looking for a Director of Engineering who will lead the execution, organization, efficiency of cross-functional Engineering teams. This role requires a close collaboration with multiple stakeholders to ensure that product improvements are designed and implemented based on high standards. The Director of Engineering will bring strong Leadership and management abilities as well as deep technical knowledge. Ideally this person will be located between the UTC +1 and UTC +3 time zones, and flexible to collaborate with our teams in the US and Central Asia. We are particularly interested in candidates from European countries or Central Asian regions.

Responsibilities:

• Team Organization: Design, implement, and maintain the efficient team structure to meet organizational objectives.
• Hiring and Onboarding: Oversee the recruitment, onboarding, and training of Engineering staff.
• Stakeholder Collaboration: Work closely with Product, Design, Support, and other departments to align engineering efforts with broader company initiatives.
• Process Improvement: Continuously assess and improve Engineering processes and workflows.
• Culture: Elevate and sustain an exceptional engineering culture by integrating industry-leading best practices that optimize team efficiency, creativity, and collaboration.
• Technical Leadership: Help teams with making key decisions on software architecture and technology stack. Guide teams with managing and prioritizing technical debt.
• Facilitation and Support: Working closely with engineers on resolving issues and technical challenges. Hands-on experience with codebase.
• Quality Control: Oversee software development and quality assurance processes to make sure that product changes are delivered to customers using the best practices. Make sure products are scalable, reliable, secure.
• Performance Management: Conduct performance reviews, and implement career growth plans for team members.
• Mentorship: Provide technical and leadership mentorship to engineering managers and key individual contributors.
• Budget Management: Oversee the Engineering budget, including hardware, software, and other costs.

Candidate Experience:

• 8+ years of experience in working in a product company with cross-departmental collaboration.
• 3+ years of experience as a Director of Engineering (or on relevant positions like Senior Engineering Manager, Head of Engineering).
• 3+ years of experience as a Senior Software Engineer.
• Experience working with and building highly efficient software teams.
• Experience implementing Agile, DevOps, SWDL.
• Experience building highly available, scalable, secure backend systems.
• Experience implementing performance indicators or metrics (DORA, KPI, OKR).
• Experience working with remote and distributed teams - can effectively communicate with US, European, and Central Asian teams.
• Full-stack technology knowledge (system design, backend, frontend, databases).
• Bonus points:
  • Background in transportation/logistics.
  • Experience with cloud infrastructure platforms.

Growth Plan:

Within 1 month, you’ll…

• Graduate from Super Dispatch’s company-wide new employee onboarding program. You’ll get caught up with who we are, how we work, and what we're building.
• Understand the full functionality of Super Dispatch products, as well as the greater auto transportation industry and competitive landscape.
• Understand Super Dispatch’s internal processes: how product changes are made, how different departments and cross-functional teams work, how decisions are made, etc.
• 1:1s with all Engineering team members.
• Meet each department head to understand cross-functional expectations and requirements.

Within 3 months, you’ll…

• Introduce a plan for improving engineering workflows and processes.
• Review recent performance reviews and current team objectives.
• Understand codebase, be comfortable with small contribution.
• Develop growth plan for Engineering Managers and Individual Contributors.
• Own high-level execution of product roadmap items.

Within 6 months, you’ll…

• Strengthen engineering culture.
• Regularly review and improve the organizational structure by working with Product and Leadership closely.
• Make sure performance KPIs are tracked correctly and improved continuously.
• Influence the Product roadmap by bringing technical debt and other improvements that are aligned with the company goals.

Within 12 months, you’ll…

• Develop a long-term engineering strategy, aligned with company goals.
• Lead impactful projects that move Engineering forward.
• Make Super Dispatch more attractive for engineers.

What We Do:

Our mission at Super Dispatch is to transform the world of vehicle shipping by becoming the leading platform for moving cars. For too long, the auto transport industry has been left without effective tools and instead given outdated processes and disconnected systems. The Super Dispatch platform is a one-stop-shop for everything Carriers and Shippers need to move cars faster, smarter, and easier. Backed by cutting edge technology and best-in-class software, Super Dispatch is the advanced auto transport experience taking carriers and shippers into the future.

Who We Are:

Our team is comprised of highly motivated professionals with a passion for solving big problems with technology. Together we've created a people-first culture where we welcome diversity of backgrounds and ideas. Our core values are built around learning, growing, evolving, and continuous experimentation. We believe and practice taking bold risks. We embrace failure as a lesson. We celebrate wins and milestones. We put our team and customers first. We are committed to supporting each other and helping each other grow on this journey.

Summary of Benefits:

• Stock options
• Unlimited Vacation (PTO)
• 12 weeks of paid parental leave
• Fully remote/work from home role
• Growth opportunities
• Gym membership/wellness stipend

About the Role

The Engineering Manager position at Super Dispatch involves overseeing a team of 5-10 direct reports, including engineers and team leads, and contributing to the growth of Super Dispatch products. We are particularly interested in candidates from European countries or Central Asian regions.

In this role, collaboration with various departments such as Growth, Operations, Engineering, Data Science, Product, Design, Sales, and Marketing is essential to bring innovative ideas to fruition. Key responsibilities encompass people management, team execution, business value delivery, and technical leadership. As an adept technical leader, and supported by tech leads in your team, you will take ownership of both technical and process-related aspects within your team.

Your onboarding process, guided by your manager, will include mentorship and coaching. Together, you will define success criteria and develop a 3-6-12-month plan aligned with your goals. We strongly believe in empowering managers to guide their teams effectively, enabling rapid growth for team members while fostering a sense of ownership and responsibility.

What You'll Do

You will collaborate with leadership to create and communicate the vision, high-level roadmap, and technical strategy for your team, ensuring every engineer understands how their project contributes to the company goals. You will set the direction for your engineering team, anticipate strategic and scaling-related challenges via long-term planning. You will measure performance of the team and improve it.

Most of what you'll do can be divided into the following 3 categories.

You will manage people.

• Coach and mentor.
• Conduct regular 1-on-1s.
• Guide career growth and provide development opportunities.
• Conduct regular performance reviews.
• Delegate responsibilities.
• Help build a healthy and collaborative culture rewarding strategic failure as well as success.
• Ensure team health and knowledge sharing.
• Identify the headcount needs of your team.
• Identify technical skills gaps for recruitment and upskilling current team members.
• Plan and execute the recruitment efforts for your team.
• Onboard new hires or new team members.
• Measure velocity and quality of engineers’ contributions and improve it.

You will manage team execution and delivery.

• You will work with a product manager and the team to draft and distribute well-written requirements into reasonably sized cards. You will define periodic delivery milestones within engineering resource and business requirement constraints. You will validate that the deliverables are meeting product and business requirements before they are released.
• You will track the team’s efficiency and quality of deliverables at SDLC and regularly adjust processes and timelines to ensure high quality is delivered.
• You will identify bottlenecks in the process and roadblocks to success for your team and clear these roadblocks.
• You will monitor execution and delivery for the engineering team, identifying risks and solutions, and driving improvements.
• You will ensure alignment across teams.

You will provide technical leadership.

• You will own a large responsibility for producing software that is highly available, monitorable, and maintainable over time.
• When needed, you will be hands-on in the software development process. You will spend less time writing code, but you will be willing to get your hands dirty to help your team achieve their goals. You will set a high standard on coding, testing, deployment, and monitoring.
• You will be expected to understand what the team is doing, the details, and the trade-offs the team is making, even if you are not necessarily doing the code reviews or writing the code.
• You will act as a leader for the technical roadmap of your team.
• You will identify areas of strategic technical debt, do the cost/benefit analysis for resolving this debt, and communicate suggested timelines for prioritizing this to the management team.

Minimum requirements

• You have Advanced-level English skills, especially Speaking and Writing
• You have at least 4+ years of experience managing a team of 5-15 people (full-stack, backend, mobile), across various technologies.
• You have managed process and organizational design improvements, and hired and supported successful teams.
• You have demonstrated experience in Lean/Agile management practices.
• You have delivered several large projects (in the context of your team) successfully in the past 3 years.
• You have 5+ years of experience developing software as an IC engineer.
• You have a strong technical background as a Senior Engineer for at least 3 years on the web backend written in Pythonprogramming language.

• As a manager, you’ll provide daily guidance to people whose job is to build software and solve technical problems.
• It’s crucial that you’re able to recognize bad patterns and help your team avoid them. We expect managers to identify areas in which their teams need technical guidance, and either provide it themselves or find help from experts outside the team. They should also be able to ask detailed questions to guide their team to good solutions.
• We are looking for engineering managers who are experienced engineers, and when presented with a problem can quickly identify and focus on the difficult parts. We want to see candidates recognize where complexities might arise in their design, and what parts of their solution might break at scale.

Plus points

• You have managed engineering teams at startups before, particularly during periods of rapid growth and organizational change.
• You have experience rolling out engineering and management practices and processes—e.g., code review, performance reviews, and levels and ladders—where they didn't exist before.
• You've managed teams that are partially (or entirely) remote.
• Significant experience in designing and operating critical systems.

What we do

Our mission at Super Dispatch is to transform the world of vehicle shipping by becoming the leading platform for moving cars. For too long, the auto transport industry has been left without effective tools and instead given outdated processes and disconnected systems. The Super Dispatch platform is a one-stop-shop for everything Carriers and Shippers need to move cars faster, smarter, and easier. Backed by cutting edge technology and best-in-class software, Super Dispatch is the advanced auto transport experience taking carriers and shippers into the future.

Who we are

Our diverse team is comprised of highly motivated professionals with a passion for solving big problems with technology. Our core values are built around learning, growing, evolving, and continuous experimentation. We believe and practice taking bold risks. We embrace failure as a lesson. We put our team first. We are committed to supporting each other and helping each other grow on this journey.

Summary of Benefits

• Stock options
• Unlimited Vacation (PTO)
• Fully remote/work from home role
• Gym membership/wellness stipend
• English classes
• 12 weeks of paid parental leave
• Growth opportunities