Overview

About the Role -We are currently seeking a Sr. Researcher to be part of the Instacart research team focused on our longer term horizon company bets such as transforming in-store grocery shopping and driving growth and efficiency across the food & beverage supply chain. Sr. Researchers at Instacart are expected to independently own a research roadmap across the teams they support. They will collaborate with leaders on product, design, business development, data science, marketing, operations, and engineering to prioritize and execute high impact, high visibility research that results in measurable improvements to our products. 

About the Team -The Instacart Research team is dedicated to understanding the future of online grocery shopping and how current behaviors and needs may be rapidly evolving. We generate insights that drive product strategy and innovation. We are a collaborative and tight-knit team, and we partner with product, design, data science, and engineering to help build products that solve real problems for people and support Instacart’s mission.

About the Job 

• Own the research roadmap for your organization; Partner with key stakeholders to understand needs and timelines in order to ensure the team is successful
• Develop deep understanding of your team’s product areas and competitive landscape and define how research might have an impact
• Execute high quality research; Deliver actionable findings that allow stakeholders to take action and have impact
• Build and guide relationships across the business that helps research deliver impact and value
• Own and oversee execution and socialization of foundational research that has significant impact and reach throughout the organization
• Ability to travel for field work (this role may require 1 week per month of travel to field sites)

About You

Minimum Qualifications

• 5+ years conducting research, at least some of which were in a B2B, hardware product space - bonus points if the product served multiple customer types
• Deep understanding and experience with various qualitative and quantitative research methodologies and techniques such as contextual inquiries and interviewing, usability testing, surveys, workshop facilitation, usage data analysis and triangulation
• Highly skilled at developing a prioritized roadmap, aligning cross functional teams on research prioritization
• Exceptional written and verbal communication: Expertise in translating research findings into actions that drive business metrics
• Has an ambitious vision for the role of the research team in the organization, and a plan for how to get there
• Collaborates well with cross-functional and research stakeholders
• Proven track record running and overseeing foundational research to help the organization

Preferred Qualifications

• Advanced degree desired; minimum of Bachelor's degree in Psychology, Cognitive Science, Human-Computer Interaction, Design, Human Factors, Anthropology, a related field or the equivalent experience

The Role

Are you an experienced UX Researcher with a deep passion for wealth management and a keen eye for innovation? If so, we invite you to join Addepar, a rapidly growing FinTech firm specializing in innovative wealth management solutions.

As a Senior UX Researcher, you will play a pivotal role in understanding our users' needs, challenges, and expectations, ensuring our products deliver the best possible experience, and driving outstanding business outcomes. Collaborating closely with cross-functional teams, including product managers and designers, you will be responsible for driving user research and using these research insights to guide product decisions.

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.

The current range for this role is $110,000 - $172,000 + bonus + equity + benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

What You’ll Do

• Lead and manage end-to-end UX research projects, responsible for planning, execution, analysis, and reporting of qualitative and quantitative data.
• Collaborate with cross-functional partners to define research questions, develop comprehensive research plans, and prioritize research initiatives that align with business objectives.
• Transform research insights into actionable recommendations that shape product strategy and guide design decisions with a user-centric approach.
• Develop and maintain a deep understanding of our user base, staying abreast of industry trends and analyzing competitors' offerings to drive continuous product innovation.
• Present research findings and strategic recommendations to effectively communicate the value of UX and encourage alignment on priorities and objectives.
• As a mentor and guide, encourage continuous learning and growth for junior team members in the UX research and broader design team.

Who You Are

• 5+ years of experience in UX research, preferably within the Fintech or wealth management industry
• Expertise in various research methods, including usability testing, interviews, surveys, and contextual inquiry.
• Ability to choose and apply appropriate methods to effectively gather user insights and proficiency in analyzing data to derive significant insights to drive decision-making and product improvements.
• Excellent communication and presentation skills, with the ability to influence and drive decision-making.
• A proactive and collaborative approach to problem-solving, with a strong focus on applying user-centered design principles and partnering cross-functionally.
• Demonstrates high adaptability to shift priorities along with strong prioritization skills to balance short-term tactical work with long-term strategic goals.
• Education in Human-Computer Interaction, Psychology, Human Factors, or a related field.

The Role

In this role, you’ll run and support research for critical initiatives, partnering with design, product and engineering to deliver user-centered insights. You'll be our second researcher and an integral part of our design and research team. As a champion for all our customer groups you will champion our overall research direction alongside our entire Tech team and work closely with our Lead User Researcher to deliver insights to the business.

Design and research are at the heart of how we build products and remain a competitive advantage for the company and service, so if you are looking for a research opportunity at a high-growth organization while making a positive impact alongside a talented team of professionals – you'll be a great fit for Modern Health.

This role will report directly to the Lead User Researcher. This position is not eligible to be performed in Hawaii.

What You’ll Do

• Define and execute strategic and tactical research questions that will have the most impact to the business and customers
• Deliver high quality insights from your research, including communicating findings throughout the company
• Plan and conduct qualitative or quantitative research, such as foundational research or user surveys. Bonus points if you have strong quantitative skills, such as a proficiency in SQL.
• Partner with other researchers, data scientists and analysts across the company to deliver holistic customer narratives and insights
• Partner closely with design, product, engineering, operations, and care teams to drive and deliver new products and features that puts customers at the center of the experience
• Partner closely with stakeholders to define a flexible research process that facilitates transparency and collaboration and that is focused on driving value to customers on a frequent basis

Who You Are

• 3+ years of user research experience, conducting and leading research at healthcare or B2B/SaaS companies
• You have a strong foundation in research practices and methodologies and know when and how to apply them during the product development process
• You have a background in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience
• You have a proven track record of playing both a leadership and supporting role in shipping great products to customers – from inception to launch
• You have experience collaborating with people across multiple disciplines/departments
• You successfully communicate ideas both in writing and presentation formats
• You have an incredible attention to detail. You sweat the little things and are meticulous about your work – from study guides to survey questions to executive summaries
• You manage your time and projects carefully and independently. You regularly and proactively share what you’re working on, what your goals are, what’s coming next
• You're comfortable in ambiguity and enjoy the process of driving towards clarity

Bonus Points

• Working in a high growth startup
• Working in a SaaS company
• Working in Health Tech
• Strong quantitative skills, such as a proficiency in SQL

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

We are adding a Senior User Researcher to our Collaborate & Scale product pillar who will help us better enable teams to be successful and grow their businesses on Webflow. You will help us better understand our customers and how to bring their needs to existing and new product initiatives for Webflow. This role will help us learn about our current and potential customers, and who we can serve by identifying continued and new opportunities in our product roadmap.

About the role 

• Location: Remote-first (United States; BC & ON, Canada)
• Full-time
• Permanent
• Exempt (Relevant to US only)
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
  • United States  (all figures cited below in USD and pertain to workers in the United States)
    • Zone A: $162,500 - $198,200
    • Zone B: $152,700 - $186,300
    • Zone C: $143,000 - $174,400
  • Canada  (All figures cited below in CAD and pertain to workers in ON & BC, Canada)
    • $184,600 - $225,200

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to the Director of Research & Insights

As a Senior User Researcher, you’ll … 

• Help define and shape the research function at Webflow as we make it a core pillar of the product insights team
• Plan and execute inclusive, strategic, and valuable user research: design research studies and tests, recruit participants, facilitate interviews, and analyze results
• Synthesize findings and use compelling narratives to communicate digestible and actionable insights and recommendations to a variety of partners in ways that build trust, informs, and drives consensus around key decisions
• Influence and support the formation of technical product roadmaps and tactical solution designs that are highly usable and useful to a diverse and global audience
• Evolve and elevate Engineering, Product, and Design’s (EPD) user research capabilities by equipping non-researchers with toolkits, training, and processes to set them up for success in their own research

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you 

You’ll thrive as a Senior User Researcher if you have:

• Experience building products in the B2B SaaS space
• A proven track record of leading research and collaborating with other teams to discover insights, identify unmet needs, craft better products, and significantly impact company strategy
• Experience with lean research integrated with product teams in an agile process
• Exceptional ability at empathically listening, perceiving users’ needs, and delivering an unbiased view of users
• Exceptional ability to understand and breakdown complex systems and large amounts of research data, generate user insights, and turn those insights into action items for product teams
• Experience in qualitative and quantitative research methods
• Experience advocating for, implementing, and interpreting analytics
• Knowledge of accessibility, principles of effective design, and the Jobs to be Done framework
• Facilitation experience to drive consensus and buy-in, especially with cross-functional partners and stakeholders
• Implemented and improved research tools and programs
• Mentored other researchers and product designers

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
• Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program
• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
• Monthly stipends to support health and wellness, smart work, and professional growth
• Professional career coaching, internal learning & development programs
• 401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage
• Discounted Pet Insurance offering (US only)
• Commuter benefits for in-office employees

Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks unless otherwise required by law.

Be you, with us

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. 

Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please reviewWebflow’s Applicant Privacy Notice.