Are you passionate about revolutionizing the future of digital commerce? Do you thrive in dynamic, cross-functional teams where innovation is key? If so, we want you to join the SquareWorks team as a Product Manager!

At SquareWorks, we're on a mission to revolutionize legacy accounts payable processes by providing best-in-class NetSuite native products and services to our customers and partners. We're a tight-knit group of innovators and problem-solvers, dedicated to pushing the boundaries of what's possible in our field.

As a Product Manager, you'll be at the forefront of this mission, driving the vision, strategy, and execution of our product roadmap. You'll collaborate closely with talented engineers and cross-functional stakeholders to deliver world-class solutions that delight our customers and drive business impact.

What You'll Do:

• Lead the end-to-end product lifecycle for our invoice and payment automation products, from ideation to launch, ensuring alignment with company objectives and customer needs.
• Define and prioritize product development based on data-driven insights, market research, and customer feedback.
• Champion a customer-centric approach, advocating for user needs and preferences to deliver exceptional product experiences.
• Collaborate with cross-functional teams to drive product innovation, foster a culture of experimentation, and deliver high-impact solutions at scale.
• Analyze product metrics and performance data to continuously iterate and improve our products and user experiences.

What We're Looking For:

• 2+ years of experience in product management, with a track record of successfully launching and scaling B2B SaaS products.
• Experience working with accounting, AP automation, payments, or other fintech software solutions.
• Strong strategic thinking and problem-solving skills, with the ability to translate complex ideas into actionable plans.
• Excellent communication and interpersonal skills, with a knack for building consensus and inspiring others.
• Deep understanding of Agile methodologies and best practices, with experience leading cross-functional teams in a fast-paced environment.
• Passion for technology and innovation, with a keen eye for emerging trends and market opportunities.

Why SquareWorks?

• Opportunity to work on cutting-edge products that make a real impact on people's lives.
• Collaborative and inclusive culture that values diversity, creativity, and continuous learning.
• Competitive salary, benefits, and perks package, including remote work arrangements and professional development opportunities.

If you're ready to take your career to the next level and be part of something truly special, we want to hear from you! Apply now and let's shape the future together. ????

Are you passionate about revolutionizing the future of digital commerce? Do you thrive in dynamic, cross-functional teams where innovation is key? If so, we want you to join the SquareWorks team as a Senior Product Manager!

At SquareWorks, we're on a mission to revolutionize legacy accounts payable processes by providing best-in-class NetSuite native products and services to our customers and partners. We're a tight-knit group of innovators and problem-solvers, dedicated to pushing the boundaries of what's possible in our field.

As a Senior Product Manager, you'll be at the forefront of this mission, driving the vision, strategy, and execution of our product roadmap. You'll collaborate closely with talented engineers and cross-functional stakeholders to deliver world-class solutions that delight our customers and drive business impact.

What You'll Do:

• Lead the end-to-end product lifecycle for the Automate Platform collection of products – Data Analytics, Shared Services, and App Administration. From ideation to launch, ensure product priorities align with company objectives.
• Partner with the Invoice, Payment, and Accrual Automation product teams to provide shared services in support of their customer experiences.
• Define and prioritize product development based on data-driven insights, market research, and customer feedback.
• Champion a customer-centric approach, advocating for user needs and preferences to deliver exceptional product experiences.
• Collaborate with cross-functional teams to drive product innovation, foster a culture of experimentation, and deliver high-impact solutions at scale.
• Analyze product metrics and performance data to continuously iterate and improve our products and user experiences.

What We're Looking For:

• 4+ years of experience in product management, with a track record of successfully launching and scaling B2B SaaS products.
• Strong understanding of data technologies, including databases, data lakes, and business intelligence applications.
• Strong strategic thinking and problem-solving skills, with the ability to translate complex ideas into actionable plans.
• Excellent communication and interpersonal skills, with a knack for building consensus and inspiring others.
• Deep understanding of Agile methodologies and best practices, with experience leading cross-functional teams in a fast-paced environment.
• Passion for technology and innovation, with a keen eye for emerging trends and market opportunities.

Why SquareWorks?

• Opportunity to work on cutting-edge products that make a real impact on people's lives.
• Collaborative and inclusive culture that values diversity, creativity, and continuous learning.
• Competitive salary, benefits, and perks package, including remote work arrangements and professional development opportunities.

If you're ready to take your career to the next level and be part of something truly special, we want to hear from you! Apply now and let's shape the future together. ????

Business Development/Marketing Coordinator

Reports to: Head of Marketing

About the Role:

At SquareWorks Consulting we are passionate about how our product and services solve AP challenges for our customers. As we continue to grow, we are seeking a dynamic BDR/Marketing Coordinator to join our team and drive our marketing efforts to new heights. This is an ideal role for a Business Development Representative with a passion for Marketing.

As a BDR/Marketing Coordinator at SquareWorks, you will play a pivotal role in our marketing department, reporting directly to the Head of Marketing. This role is centered on the execution of marketing campaigns, overseeing special programs and promotions, ensuring the flawless day-to-day implementation of our marketing activities and business development prospecting. Your project management and organization skills will be critical in achieving our marketing and pipeline objectives and ensuring the smooth day-to-day execution of our marketing and business development activities.

We are looking for a dynamic and flexible team member with a strong execution focus, dedicated to initiatives that enhance strategy, boost awareness, drive lead generation, and increase conversion rates.

Key Responsibilities:

• Business Development: Assist with inbound lead follow-up to ensure all Marketing leads are properly tracked and responded to in a reasonable timeframe.
• Outbound Prospecting: Assist with intent-focused outbound marketing efforts using automation tools.
• Campaign Execution: Implement and manage marketing campaigns across various channels, ensuring alignment with company objectives.
• Content Development: Create compelling content for both print and digital platforms. Assist in generating engaging content for online and offline marketing materials.
• Digital Marketing: Contribute to digital marketing efforts, including email campaigns, social media management, and website content updates.
• Reporting and Analysis: Provide assistance in monitoring and reporting on the performance of marketing campaigns, or any other marketing data or metrics as needed.

Qualifications:

• 1-3 years’ experience in Marketing, Sales, or a related field.
• Excellent team player and collaboration skills.
• Demonstrated proficiency in writing with a proven track record.
• Creative and analytical thinker with excellent communication and interpersonal skills.
• Highly dynamic and flexible, with a passion for marketing and a talent for thinking outside of the box.
• Highly organized and capable of managing multiple projects simultaneously, Strong time management skills required.
• Knowledge of NetSuite ecosystem is a plus
• Knowledge of HubSpot and ZoomInfo is a plus

Compensation & Benefits:

• Above-market compensation
• Competitive Healthcare Benefits
• Flexible Work Schedule and Unlimited Vacation Days
• Fully Remote Work Environment
• Cell Phone and Internet Allowance
• Paid Trainings and Professional Development Programs
• 401(k) Employer Contributions
• Birthdays off
• Charitable Contribution Program

About Us:

SquareWorks Consulting is a NetSuite partner focused on elevating its customers’ experiences with exceptional automation solutions and consulting services. Our products include Automate, a NetSuite-native financial automation platform that enhances and takes NetSuite to the next level. We also provide exceptional consulting services and partner with our customers to deliver high-quality NetSuite implementations, optimization services, and ongoing support.

We believe in building long-term partnerships with customers to enable their success, and that starts with our team. We strive to enable our employees to achieve professional excellence by providing training and development resources, a diverse and inclusive workplace, a fully remote working environment, a healthy work/life balance, as well as other wellness benefits and programs. By embracing this mentality, we can put our best foot forward every day to help our customers succeed.

Company Overview: SquareWorks is a leading technology solutions provider specializing in the NetSuite ERP ecosystem. As a NetSuite Alliance and SDN partner, we empower organizations of all sizes that use NetSuite to streamline their operations, drive efficiency, and accelerate growth through outstanding functional and technical consulting services, on-demand support, and integrated software solutions. As a trusted client partner, we are committed to delivering exceptional value and customer satisfaction.

Reports To: Customer Success Manager

Position Overview: We are seeking an experienced NetSuite professional to join the team. In this role, you will be responsible for building, maintaining, and expanding relationships with SquareWorks’ existing customer base. You will work closely with clients to understand their requirements, recommend scalable and sustainable solutions, and provide guidance throughout the sales cycle. This position offers an exciting opportunity to leverage your NetSuite expertise in service to our clients while you grow your own skillset and contribute to the success of the company.

Key responsibilities include:

• Establish strong working relationships with strategic customers and help manage SquareWorks’ customer reference program.
• Serve as the primary point of escalation for customer issues or concerns
• Strategic and general account management and planning activities
• Identify and qualify new services, products, and support opportunities.
• Achieve sales activity and revenue goals set by SquareWorks leadership.
• Prospect, nurture, and manage the entire sales process and pipeline in Salesforce.com within existing customer base.
• Develop and nurture working relationships with SquareWorks employees and act as the key liaison in bringing SquareWorks resources together to assess, position, and sell products and services to customers.
• Collaborate with marketing on campaigns, prospecting, networking, and targeted emails with an emphasis on expanding the existing customer footprint and revenue.
• Establish productive relationships with customers by assessing their business needs and pains, identifying and prescribing the best possible path forward, and establishing a strong business case for their growth requirements.
• Establish and refine a communication plan to effectively communicate the core values of SquareWorks and its suite of products and services, including the execution of presentations and coordinating demonstrations of technology.
• Ensure alignment between clients and SquareWorks resources at the time of project kickoff.

• Model and maintain the highest standards of communication, client management, customer service, and project execution.

Qualifications:

• Minimum of 2 years in the ERP space, preferably NetSuite.
• Bachelor’s degree or equivalent work experience.
• Strong experience managing NetSuite ERP projects and implementations.
• General knowledge of accounting principles and terminology.
• Excellent analytical and organizational skills.
• Outstanding written and verbal communication skills
• Excellent attention to detail.

We ask that you:

• Be interested in building and managing strong customer relationships.
• Demonstrate a willingness to fully own and execute upon assigned work and objectives.
• Have extensive experience with NetSuite and ERP systems.
• Be comfortable working remotely.
• Be able to handle competing priorities effectively and with limited guidance.
• Be able to constructively manage stress and pressure.
• Work with honesty and integrity.
• Work well in a collaborative, interactive team environment

We require that all SquareWorks team members:

• Focus on autonomous thinking and a proactive approach to customer relationships.
• Create high quality, clearly written documentation that explains work performed and solutions implemented.
• Maintain a commitment to highly responsive communication with our customers and team members.
• Interact with team members in such a way as to maintain a positive and collaborative atmosphere.
• Strive for continued personal growth; contribute in an ongoing and proactive way to the growth of SquareWorks as a company.

About Us:

SquareWorks Consulting is a thriving NetSuite partner dedicated to elevating our customers' experiences through exceptional automation solutions and consulting services. Our product suite includes Automate: a NetSuite-native financial automation platform designed to significantly enhance NetSuite's out-of-the-box capabilities. Alongside our innovative products, we offer top tier consulting services, partnering with our clients to ensure successful NetSuite implementations, optimization services, and ongoing support.

We are committed to building long-term partnerships with our customers, aiding their success from the ground up, starting with our team. At SquareWorks Consulting, we are devoted to fostering an environment that enables our employees to achieve professional excellence. We provide ample training and development resources, uphold a diverse and inclusive workplace, offer a fully remote working environment, and ensure a healthy work-life balance, alongside various other wellness benefits and programs.

We will rely on you to:

Manage, with minimal guidance, multiple NetSuite support and software engagements across a wide variety of verticals while simultaneously building client relationships and developing business opportunities for the SquareWorks professional services team. Specific duties include:

Prepare for and run recurring and ad-hoc client meetings and maintain ongoing relationship building activities to ensure client satisfaction and loyalty.

Manage and resolve, via direct implementation of solutions, a wide variety of daily NetSuite support requests. Types of requests handled will include, but will not be limited to:

• Troubleshooting of core NetSuite transactions/transactional flows (Order to Cash, Procure to Pay, etc.).
• Troubleshooting of existing workflows.
• Implementation of simple new functionality; scoping for deployment of more complex functionality.
• Assistance with compliance and audit questions.
• Creation of new reports and searches, including financial reports.
• Modification of existing reports and searches, including financial reports.
• Creation of new roles/modification of existing roles.
• Execution of basic system administration tasks, such as creation of a new employee record or reset of a user’s password.

Document support tickets and related resolutions clearly, consistently, and with sufficient detail to meet compliance and controls requirements.

Assist clients in preparing for bi-annual NetSuite upgrades, including compilation of an associated impact assessment and regression testing scripts.

Provide basic training to clients as needed regarding standard NetSuite functionality. Compile associated written materials (such as end-user guides) as necessary.

Independently execute implementation of SquareWorks’s various software bundles and provide ongoing software support. Includes running related client-facing meetings, compiling associated client-facing documentation, and performing basic project management tasks.

We ask that you:

• Have impeccable written and oral communication skills.
• Prioritize customer service and customer satisfaction.
• Have at least moderate exposure to core NetSuite functionality.
• Have at least two years of consulting or business analyst experience.
• Have a keen desire to expand your understanding of NetSuite and of business systems in general.
• Have sharp analytical skills and be able to solve complex problems with minimal assistance, even when the topics involved are unfamiliar.
• Be able to handle competing priorities effectively and with limited guidance.

Qualifications:

• Must have a strong understanding of general business principals. Minimum of 3 years of business experience required, preferably in software, biotech, or wholesale distribution.
• Must be familiar with, and interested in, business systems. Exposure to multiple business system platforms and associated integrations required.
• Must be familiar with basic accounting principles and terminology.
• Must be familiar with core NetSuite functionality. Formal NetSuite system administration/consulting experience a plus.
• Familiarity with compliance and audit-related topics a plus.
• Previous experience deploying pre-packaged software solutions a plus.

We require that all SquareWorks team members:

• Focus on autonomous thinking and a proactive approach to customer relationships.
• Create high quality, clearly written documentation that explains work performed and solutions implemented.
• Remain committed to highly responsive communication with our customers and team members.
• Interact with team members in such a way as to maintain a positive and collaborative atmosphere.
• Strive for continued personal growth; contribute in an ongoing and proactive way to the growth of SquareWorks as a company.

About Us

SquareWorks Consulting is a thriving NetSuite partner dedicated to elevating our customers' experiences through exceptional automation solutions and consulting services. Our product suite includes Automate: a NetSuite-native financial automation platform designed to significantly enhance NetSuite's out-of-the-box capabilities. Alongside our innovative products, we offer top tier consulting services, partnering with our clients to ensure successful NetSuite implementations, optimization services, and ongoing support.

We are committed to building long-term partnerships with our customers, aiding their success from the ground up, starting with our team. At SquareWorks Consulting, we are devoted to fostering an environment that enables our employees to achieve professional excellence. We provide ample training and development resources, uphold a diverse and inclusive workplace, offer a fully remote working environment, and ensure a healthy work-life balance, alongside various other wellness benefits and programs.

The Opportunity

Be a hero to our engineering teams! Whether it’s partnering with one of our cross-functional, agile teams to provision the appropriate infrastructure to support highly available and reliable platforms, optimizing existing CI/CD operations, or overseeing that our teams have the appropriate monitoring and alerting in place for applications, the DevOps Engineer will contribute to the success of Sherpa by participating in the full software development lifecycle of our platform and assisting our agile teams with the tools they need to operationally support the systems being built.

Main responsibilities include:

• · Be a member of a highly collaborative, cross functional team to engage in all phases of the SDLC to bring new products to market

• · Collaborate alongside engineering teams in an agile environment to ensure new capabilities get provisioned/deployed accurately, consistently and cost effectively
• · Leverage infrastructure as code to deploy and operationally support cloud-native microservices architectures
• · Build, strengthen, and maintain operational tooling for deployment, monitoring, and analysis of multi-region and international AWS infrastructure and systems
• · Perform infrastructure cost analysis and optimization
• · Assist agile teams with deployment strategy and capacity planning across development, QA, staging and production environments.
• · Deploy and maintain CI/CD pipelines across multiple environments and being a key contributor to continually “moving quality to the left”
• · Collaborate alongside engineering teams in an agile environment to ensure new capabilities get provisioned/deployed accurately, consistently and cost effectively
• · Lead the charge to continuously improve site performance and reliability with a focus on high availability, security, and scalability through effective monitoring, alerting, automation, and infrastructure reviews
• · Adopting and innovating on industry standard best practices to increase quality and velocity of deployments
• · Constructively engaging with team members and management through open and active communication channels when problem solving and developing solutions, recommending changes in policies, procedures, and tooling
• · Producing specifications as needed to determine operational feasibility and conveying ROI projections of proposed solutions

The Skills

Individuals who ideally fit this role will meet the following qualifications:

• · At least five (5) years of practical experience working in a DevOps or SRE role alongside software development teams in a fast paced, highly collaborative, Agile environment

• · Proven experience maintaining and deploying highly available, fault-tolerant, systems at scale in a cost effective manner
• · Strong understanding of how to secure AWS environments and meet compliance requirements
• · Deep understanding of AWS products (IAM, VPC, Route53, S3, RDS, NoSQL data stores, Lambda, auto-scaling, EC2, EKS and containerization/clustering)
• · Experience with configuration management and infrastructure as code with Terraform, Pulumi, or comparable technology

• · Release engineering and implementing CI/CD pipelines through GitLab, GitHub, Jenkins, TeamCity, CircleCI, or similar toolsets
• · Proven experience with configuration management and infrastructure as code (e.g. Serverless, Terraform, CloudFormation, etc.)
• · Proficient in PowerShell, Golang, Bash, or other scripting languages
• · Deep understanding of microservices and related architectures
• · Strong understanding of DNS, firewalls, VPCs, subnetting, VPNs, and other networking
• concepts
• · Practical experience and understanding of cloud-based management and monitoring tools such as Datadog, Sumologic, Splunk, ELK, CloudWatch, etc.
• · Demonstrates strong communication and team skills including the ability to work with people possessing a variety of skill sets
• · Experience with relational databases configured for high availability and redundancy

Note: All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.

Company Overview: SquareWorks is a leading technology solutions provider specializing in the NetSuite ERP ecosystem. As a NetSuite Alliance and SDN partner, we empower organizations of all sizes that use NetSuite to streamline their operations, drive efficiency, and accelerate growth through outstanding functional and technical consulting services, on-demand support, and integrated software solutions. As a trusted client partner, we are committed to delivering exceptional value and customer satisfaction.

Position Overview: SquareWorks is seeking a highly skilled and experienced NetSuite Senior Technical Solution Architect to join our dynamic team. In this role, you will be responsible for designing and implementing robust NetSuite technical solutions that meet our clients' complex business requirements. As part of this work, you will liaise with SquareWorks functional resources to gather client requirements, create comprehensive solution documentation, and guide internal and client testing. This position offers an exciting opportunity to work on challenging projects, collaborate with talented professionals, and make a significant impact on our clients' success.

Key Responsibilities:

1. Participate, along with client SMEs and SquareWorks functional resources, in requirements gathering activities related to NetSuite technical customizations.
2. Design and document end-to-end NetSuite technical solutions that meet client requirements and align with best practices and industry standards. Solutions will include elements such as scripted customizations, complex reports/searches (SQL/SuiteQL), technical form modifications (HTML and FreeMarker), system integrations, and data models/data warehousing.
3. Lead the implementation of NetSuite technical solutions, managing related activities such as coding, configuration, testing (internal and client), and deployment.
4. Provide technical guidance and support to functional project teams, ensuring successful delivery of projects on time and within budget.
5. Conduct code reviews, performance tuning, and optimization to maximize the efficiency and scalability of existing NetSuite solutions.
6. Stay informed about the latest NetSuite technical features, enhancements, and updates, and recommend best practices to clients.
7. Collaborate with cross-functional teams, including functional resources, product engineers, business analysts, and project managers, to deliver integrated solutions.
8. Mentor and coach junior team members, sharing technical expertise and best practices to build a high-performing team.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field; master’s degree or equivalent experience preferred.
• 8+ years of experience in architecting, implementing, and supporting technical NetSuite solutions.
• Deep technical expertise in the NetSuite platform, including SuiteScript, SuiteFlow, SuiteBuilder, SuiteTalk, and SuiteAnalytics.
• Strong understanding of cloud architecture principles, including multi-tenancy, scalability, and security.
• Experience with system integrations using REST/SOAP APIs, Web Services, and middleware platforms (Celigo, Boomi, Workato, etc.).
• Proficiency in JavaScript, SQL, HTML/CSS, FreeMarker, and other programming languages and technologies.
• Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into technical solutions.
• Exceptional communication and interpersonal skills, with the ability to interact with clients and stakeholders at all levels and to work collaboratively across internal teams.
• NetSuite certifications: SuiteFoundations, SuiteCloud Developer 2, SuiteAnalytics preferred.
• Experience with other ERP systems, such as SAP or Oracle, and with other cloud platforms, such as AWS or Azure, is a plus.

Location: This position is remote. U.S. applicants only.

At SquareWorks, we embrace diversity and are committed to creating an inclusive environment where everyone feels valued and respected. Join us in driving innovation and delivering exceptional technological solutions!

NetSuite Senior Solution Architect (Functional)

Company Overview: SquareWorks is a leading technology solutions provider specializing in the NetSuite ERP ecosystem. As a NetSuite Alliance and SDN partner, we empower organizations of all sizes that use NetSuite to streamline their operations, drive efficiency, and accelerate growth through outstanding functional and technical consulting services, on-demand support, and integrated software solutions. As a trusted client partner, we are committed to delivering exceptional value and customer satisfaction.

Position Overview: We are seeking a highly skilled and experienced NetSuite Senior Functional Solution Architect to join our dynamic team. In this role, you will be responsible for designing, implementing, and optimizing functional NetSuite solutions to meet our clients' business needs. You will work closely with clients to understand their requirements, architect scalable and sustainable solutions, and provide guidance throughout the implementation process. This position offers an exciting opportunity to leverage your NetSuite expertise in service to our clients while you grow your own skillset and contribute to the success of our internal teams.

Key Responsibilities:

1. Collaborate with client SMEs and cross-functional SquareWorks teams including developers, business analysts, and project managers, to gather, analyze, and document business requirements, objectives, and challenges as part of client engagements.
2. Design and document end-to-end NetSuite solutions that address those needs, leverage SquareWorks’s functional and technical resources and software products, and align with industry best practices.
3. Serve as functional project lead, working with SquareWorks project managers to ensure adherence to timeline and budget, clear setting of expectations with internal and external stakeholders, quick resolution of project blockers/issues, effective management of escalations, and final delivery of a comprehensive solution and associated documentation.
4. Coordinate, document, and execute project activities such as system configuration, internal and client testing, and deployment to production.
5. Provide functional guidance and support to project teams and less experienced project resources.
6. Conduct system assessments, performance tuning, and optimizations to maximize the efficiency and scalability of NetSuite solutions.
7. Serve as a subject matter expert on NetSuite capabilities, features, and enhancements, staying informed about new releases and updates.
8. Mentor and train junior team members, sharing knowledge and best practices to build expertise within the organization.

Qualifications:

1. Bachelor’s degree in accounting, information technology, or a related field, or equivalent work experience.
2. Minimum of 8 years of experience in architecting, implementing, and supporting NetSuite functional solutions.
3. Proven expertise in core NetSuite modules, including Record to Report, Lead to Quote, Order to Cash, Design to Build, and Procure to Pay. Experience in ARM and SuiteBilling or inventory, manufacturing, and related functions preferred.
4. Experience gathering functional requirements for customizations and integrations, conveying those requirements to technical resources, and ensuring those requirements are met and that solutions are fully tested prior to delivery to clients.

Location: This position is remote. U.S. applicants only.

At SquareWorks, we embrace diversity and are committed to creating an inclusive environment where everyone feels valued and respected. Join us in driving innovation and delivering exceptional technological solutions!

About Us

SquareWorks Consulting is a thriving NetSuite partner dedicated to elevating our customers' experiences through exceptional automation solutions and consulting services. Our product suite includes Automate: a NetSuite-native financial automation platform designed to significantly enhance NetSuite's out-of-the-box capabilities. Alongside our innovative products, we offer top tier consulting services, partnering with our clients to ensure successful NetSuite implementations, optimization services, and ongoing support.

We are committed to building long-term partnerships with our customers, aiding their success from the ground up, starting with our team. At SquareWorks Consulting, we are devoted to fostering an environment that enables our employees to achieve professional excellence. We provide ample training and development resources, uphold a diverse and inclusive workplace, offer a fully remote working environment, and ensure a healthy work-life balance, alongside various other wellness benefits and programs.

Purpose  

The Software Engineer contributes to the success of SquareWorks by participating in the full software development lifecycle from concept and planning to delivery and deployment. This role will support the SquareWorks team in troubleshooting and resolving customer support issues as they arise. In addition, each SquareWorks team member has a responsibility to support the company’s mission through understanding and living SquareWorks’ corporate values. 

Essential Job Functions

• Implements and maintains code for product features
• Writing clean code and unit tests to support any source code changes, performing code reviews, and related activities that contribute to development and maintenance
• Understand and apply software engineering best practices while modifying/enhancing our software platform and in code reviews
• Attend and contribute to design review meetings
• Offering input into the designs of product enhancements and third-party integrations and documenting designs
• Working closely with other engineers and product managers throughout the SDLC
• Being responsible for the design and implementation of new product features and enhancements with guidance and input from other team members
• Writing unit tests to support any source code changes, performing code reviews, and related activities that contribute to development and maintenance.
• Constructively engage with team members and management through open and active communication channels when problem solving and developing solutions, recommending changes in policies, procedures, and tooling.
• Produce specifications as needed to determine operational feasibility and convey ROI projections of proposed solutions
• Writes well designed, testable, efficient code that is easy to learn from
• Effectively estimate time requirements for deliverables
• Anticipate potential blockers and plans accordingly
• Delivers development projects on time and within budget 
• Develop the skills/ability to mentor new teammates
• Conducts business that is aligned with SquareWorks’ values and culture

Skills and Eligibility Requirements

• 4 or more years of experience in a software engineering/development role 
• Experience in an Agile software development environment 
• Desire to ship high quality software at great velocity 
• Thorough understanding of topics discussed in the influential works and authors describing the pillars of software engineering (e.g. content covered in Code Complete, Design Patterns, Clean Code, Refactoring, The Pragmatic Programmer, etc.) 
• Expertise in one or more of the following technologies:  

• Modern JavaScript frameworks (e.g. React, Vue, Angular, etc.) 
• Server-side languages such as TypeScript/JavaScript, PHP, C#, Java, etc. 
• Relational databases 
• AWS  
• NodeJS  
• Git  
• NoSQL 
• RESTful APIs  

• Strong experience with creating and maintaining automated unit tests and integration tests in a test-driven development environment 
• Understanding of advanced object-oriented design and SOLID design principles with strong design/architecture instincts 
• High degree of intellectual curiosity and a thirst for knowledge – we’re always looking for ways to improve our processes while continuing to produce high quality solutions for our customers 
• Does not accept “status quo” as a default. Continuously looks for ways to improve process, quality, and team/product achievements that are aligned with SquareWorks’ culture and values.  

Note: All duties and responsibilities listedare considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position 

Company Description:

SquareWorks Consulting is a NetSuite partner focused on elevating its customers’ experiences with exceptional automation solutions and consulting services. Our products include Automate, a NetSuite-native financial automation platform that enhances and takes NetSuite to the next level. We also provide exceptional consulting services and partner with our customers to deliver high-quality NetSuite implementations, optimization services and ongoing support.

We believe in building long-term partnerships with customers to enable their success, and that starts with our team. We strive to enable our employees to achieve professional excellence by providing training and development resources, a diverse and inclusive workplace, a fully remote working environment, a healthy work/life balance, as well as other wellness benefits and programs. By embracing this mentality, we can put our best foot forward every day to help our customers succeed.

We will rely on you to:

Provide support services for users of SquareWorks software products, while also managing a small number of software implementations. Specific duties include:

• Triage, coordinate, and manage incoming software support tickets in Jira, SquareWorks’ ticketing platform, consistently, with sufficient detail to meet compliance and controls requirements, and in accordance with SquareWorks’ stated Service Level Agreements.

• Prepare for and run ad-hoc client meetings to aid in software support resolution.

• Resolve non-technical software support requests. Types of requests will include, but not be limited to:

• Questions regarding existing software functionality, configuration, best practices, and potential upgrades.

• Requests for assistance with end-user training related to SquareWorks software.

• Requests for troubleshooting of existing software configuration.

• Implementation of new software functionality.

• Audit-related questions regarding software security, compliance, and controls.

• Requests for new, and modification to existing, NetSuite reports related to SquareWorks software.

• Questions related to software new releases and updates.

• Facilitate resolution of technical support (bug fix) requests by coordinating communication between clients and the SquareWorks Product and Engineering teams.

• Assist in the ongoing improvement of SquareWorks’ software support delivery operations.

• Manage the implementation of SquareWorks’ various software bundles and SuiteApps. Will include, but not be limited to:

• Preparing for and participating in client-facing meetings.

• Gathering client requirements and compiling associated client-facing documentation.

• Installing and configuring SquareWorks software to meet defined requirements.

• Performing QA testing of configuration.

• Coordinating client user acceptance testing.

• Coordinating project go-live activities.

• Performing basic project management tasks.

• Ensuring adherence to project timelines and budgets.

• Capture client requests for software customizations and communicate the associated functional requirements to the SquareWorks Engineering and Technical Services teams.

We ask that you:

• Have impeccable written and oral communication skills.

• Prioritize customer service and customer satisfaction.

• Be eager to learn new skills and to take on new responsibilities.

• Enjoy a challenging and fast-paced environment where you are encouraged to continually learn and expand your skillset.

• Have a keen desire to develop your understanding of business systems, software, and SaaS solutions in general.

• Be interested in business process analysis and in consulting as a career.

Qualifications:

• College degree or equivalent work experience.

• Must be interested in business systems, SaaS solutions, and software.

• Previous consulting or business analyst experience a plus but not required.

• Familiarity with basic accounting principles and terminology a plus but not required.

• Previous exposure to enterprise-class business systems (ERP, HRM, CRM) a plus but not required.

We require that all SquareWorks team members:

• Focus on autonomous thinking and a proactive approach to customer relationships.

• Create high quality, clearly written documentation that explains work performed and solutions implemented.

• Remain committed to highly responsive communication with our customers and team members.

• Maintain a positive and constructive attitude, both in internal and client facing interactions.

• Interact with team members in such a way as to maintain a positive and collaborative atmosphere.

• Strive for continued personal growth; contribute in an ongoing and proactive way to the growth of SquareWorks as a company.