Job Description

Product marketing at Authenticx distills down our strategic company priorities and product strategy into a go-to-market strategy for our verticals as well as positioning and messaging for our products. Their job is to make the Authenticx platform successful in the market and with customers and be the strategic experts when it comes to the market and competitive landscape. They are champions of their products and define and manage end-to-end GTM strategy for their product areas.  

We are looking for a versatile Product Marketing Manager with experience in: leading the company into new products or verticals, developing both strong positioning and compelling messaging, launch planning, collaborating with product and other cross-functional teams, sales and customer success enablement, and creating high impact content to fuel customer-facing campaigns.

The right candidate is a self-starter who drives action and results; is comfortable flexing between strategy and execution; and demonstrates a positive attitude, strong interpersonal skills and flexibility. They’ve also operationalized key components of product marketing within the business to create repetitive success in launching and activating different strategies in the market. 

As a Product Marketing Manager at Authenticx, you will report to our Senior Manager of Product Marketing and be responsible for the following: 

• Be a subject matter expert of our platform; understand the technical ins and outs of how it works. 
• Tackle large and ambiguous projects that map to company priorities and are key to the long-term success of Authenticx 
• Create compelling roadmap messaging, product demo paths for customer presentations, sales presentations, events, and analyst briefings. 
• Define and manage end-to-end go-to-market (GTM) strategy for the entire platform, including messaging, positioning, launch planning, sales enablement, competitive and market intelligence, and customer adoption.  
• Build product marketing programs and frameworks to promote the Authenticx vision, platform and services, internally and externally, and drive organizational excellence. 
• Develop insights based on product usage data, voice of customer, campaign effectiveness, and industry trends and translate those insights into actionable recommendations that promote business objectives and drive tangible results.  

Qualifications

Our ideal Product Marketing Manager will possess the following qualifications:

• ​​Relevant undergraduate degree or other formal education or certification  
• 3+ years experience in product marketing for enterprise B2B technology products and services
• Love and understand great technology products; experience within SaaS B2B companies is a plus! 
• Experience crafting compelling, value-driven product messaging and positioning. 
• Technical competence (knowing the technical ins and outs of how their product works).  
• Great at simplifying complex technical requirements into plain English. 
• Exhibits customer empathy and puts the customer first in everything they do. 
• High drive and high ownership and accountability to team KPIs  
• Strong skills in communication, presenting, writing and ability to work well cross-functionally. 
• Proven track record in performing well in a fast-paced environment and organizational skills to manage multiple projects with tight deadlines effectively. 
• PLUS: Experience in a B2B SaaS startup 
• PLUS: Experience marketing AI software or platforms and/or technical platforms to mid-market and enterprise-size businesses 

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Job Description

As a Support Analyst at Authenticx, you will be responsible for the following: 

Technical Support:

• Respond to customer inquiries and assist in troubleshooting and resolving challenges 
• Develop an understanding of Authenticx software and an awareness of its features 
• Work from a queue of new requests to provide troubleshooting for clients 
• Utilize sound judgement for identifying issues and adheres to established escalation process 
• Communicate with users with confidence, accuracy, and friendliness 
• Track all calls and emails by client using a ticketing system 
• Assist with platform administrative tasks such as setting up new clients, configuring access, building reports, and sharing your product knowledge with others. 

Quality Assurance:

• Review new product release notes and perform QA testing according to test script 
• Perform platform wide regression testing 
• Identify, reproduce, document, and determine impact of any bugs identified 
• Provide detailed product feedback surrounding new features or enhancements 

Success in this position will be measured by: 

• Positive customer feedback from your external and internal customers 
• Timeliness of completing work tasks and assignments 
• Accuracy and quality of work 
• Ability to maintain subject matter expertise as it relates to the Authenticx platform 

Qualifications

You are internally motivated and want to be part of something that is bigger than yourself.  You thrive on working with people and know that trust is at the heart of building positive and productive relationships. You have experience successfully demonstrating your attention to detail, you are known for being organized, and you have a passion to assist people.   

Past clients and colleagues might describe you as: 

• Detail-Oriented—you are curious and passionate to understand root causes that lie within data and systems
• Friendly and personable—you have good written and verbal communication skills  
• Precise—you are extremely meticulous and strive to know the reasons that we do things the way we do 
• Responsive—you respond to internal and external needs with a sense of urgency and demonstrate excellent judgment with prioritizing tasks 
• A Critical Thinker—Develop a healthy skepticism toward any information presented as fact 

As our ideal Support Analyst, you will also possess the following qualifications:

• College degree in Computer Science or related field preferred
• 2+ years of full-time professional experience providing technical support for software applications
• Knowledgeable of software QA best practices, identifying/documenting bugs and fixes, regression testing, etc.
• Experience supporting internal and external customers in a B2B environment preferred
• Strong written and verbal communication skills
• Familiarity with the basics of MS Excel
• Comfortable working in a virtual environment and over web-based teleconferencing 

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Job Description

We are seeking professionals of varying career levels to fill openings as Associate Program Managers, Program Managers, and Senior Program Managers. The specific responsibilities will vary depending on position level, but the essential responsibilities of a Program Manager on our Professional Services team include the following:

• Serving as a strategic account manager for healthcare clients - especially pharmaceutical, provider (large hospital systems), and insurance/payer companies.
• Evaluating qualitative and quantitative data (the interactions between our clients and their customers/patients) to help our clients make more informed business decisions. 
• Having a continuous finger-on-the-pulse of program production, trends, budget and goals to help drive client outcomes.
• Understanding and utilizing the Authenticx software platform and staying current on new features, best practices, etc.
• Collaborating with other Authenticx teams to ensure our work is completed with the highest standards while achieving client objectives.
• Serving as an internal and external communicator - facilitating meetings, setting agendas, maintaining project timelines and ensuring all stakeholders are aligned.
• Continually honing a positive relationship with healthcare clients and always keeping client needs and desired outcomes at the forefront of everything we do.

Qualifications

Our ideal Program Manager will possess the following qualifications:

• High internal motivation.
• Desire to be part of something that is bigger than yourself.  
• Thrive on working with people and know that trust is at the heart of building positive and productive relationships.

Minimum Qualifications:

• Bachelor’s degree in Business, Healthcare, Informatics, or other relevant fields preferred
• 2 - 5 years of healthcare experience - ideally working for/with pharmaceutical, provider (large hospital systems), or health insurance/payer companies. 
• Experience in a business-to-business (B2B) client-facing role, such as Account Manager, Customer Success Manager, Consultant, or Program Manager, supporting healthcare companies. 
• Software-as-a-Service (SaaS) experience is highly preferred.  
• Strong data synthesis experience involving the interpretation and analysis of qualitative and quantitative data.
• Extensive experience preparing and delivering complex presentations to internal and/or external stakeholders.
• Strong interpersonal skills and experience serving as a liaison and leading cross-functional projects.
• Project management experience - project management certification is preferred.
• Well-organized, with a high attention to detail and ability to prioritize.
• Proficiency with MS Office, especially Excel and PowerPoint.
• Understanding of web applications with a desire to learn new technologies.

Past clients and colleagues might describe you as:

• Objective—you see things as they actually are.
• Calm under pressure—you understand what needs to be done and are confident in your ability to manage successfully.
• Juggler—you can manage a lot of responsibilities without missing a beat.
• Engaging—you have a positive and can-do disposition that inspires confidence.
• Clear communicator—you effectively use words, both oral and written, to communicate in a concise, yet friendly, manner.
• Responsive—you respond to client needs with a sense of urgency and demonstrate excellent judgment with how/what/when to respond.
• Leader—formally or informally, you know how to leverage the talent around you to deliver the best outcomes for clients.

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Job Description

As the Program Manager, you will serve on our Professional Services team and be responsible for the following:

• Serving as a strategic account manager for healthcare clients - especially pharmaceutical, provider (large hospital systems), and insurance/payer companies.
• Evaluating qualitative and quantitative data (the interactions between our clients and their customers/patients) to help our clients make more informed business decisions. 
• Having a continuous finger-on-the-pulse of program production, trends, budget and goals to help drive client outcomes.
• Understanding and utilizing the Authenticx software platform and staying current on new features, best practices, etc.
• Collaborating with other Authenticx teams to ensure our work is completed with the highest standards while achieving client objectives.
• Serving as an internal and external communicator - facilitating meetings, setting agendas, maintaining project timelines and ensuring all stakeholders are aligned.
• Continually honing a positive relationship with healthcare clients and always keeping client needs and desired outcomes at the forefront of everything we do.

Qualifications

Our ideal Program Manager will possess the following qualifications:

• High internal motivation.
• Desire to be part of something that is bigger than yourself.  
• Thrive on working with people and know that trust is at the heart of building positive and productive relationships.

Minimum Qualifications:

• Bachelor’s degree in Business, Healthcare, Informatics, or other relevant fields preferred
• 5+ years of healthcare experience - ideally working for/with pharmaceutical, provider (large hospital systems), or health insurance/payer companies. 
• Experience in a business-to-business (B2B) client-facing role, such as Account Manager, Customer Success Manager, Consultant, or Program Manager, supporting healthcare companies. 
• Software-as-a-Service (SaaS) experience is highly preferred.  
• Strong data synthesis experience involving the interpretation and analysis of qualitative and quantitative data.
• Extensive experience preparing and delivering complex presentations to internal and/or external stakeholders.
• Strong interpersonal skills and experience serving as a liaison and leading cross-functional projects.
• Project management experience - project management certification is preferred.
• Well-organized, with a high attention to detail and ability to prioritize.
• Proficiency with MS Office, especially Excel and PowerPoint.
• Understanding of web applications with a desire to learn new technologies.

Past clients and colleagues might describe you as:

• Objective—you see things as they actually are.
• Calm under pressure—you understand what needs to be done and are confident in your ability to manage successfully.
• Juggler—you can manage a lot of responsibilities without missing a beat.
• Engaging—you have a positive and can-do disposition that inspires confidence.
• Clear communicator—you effectively use words, both oral and written, to communicate in a concise, yet friendly, manner.
• Responsive—you respond to client needs with a sense of urgency and demonstrate excellent judgment with how/what/when to respond.
• Leader—formally or informally, you know how to leverage the talent around you to deliver the best outcomes for clients.

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Job Description

As an Enterprise SaaS Account Executive, you will be responsible for the following: 

• Consulting with enterprise pharmaceutical, biotechnology, and similar life science companies to identify opportunities for potential partnership 
• Meeting quarterly targets for new business development and revenue generation 
• Generating new business opportunities via prospecting and building a consistent and sustainable pipeline  
• Managing a full sales cycle – from initial meeting to securing new business 
• Providing accurate monthly and quarterly forecasts 
• Leveraging sales tools, such as HubSpot, LinkedIn Sales Navigator and other areas of sales tech stack 
• Calling and emailing marketing-generated leads 
• Assisting Client Success and Product teams with new implementations of SaaS platform 
• Collaborating with management to improve marketing materials and expand our marketing presence 
• Strategically negotiating with potential customers to close new business 
• Conducting prospect research for personalized outreach 
• Other duties as assigned 

Qualifications

To be effective in this role, you must: 

• Have a strong track record in finding, qualifying, and selling new Enterprise business opportunities  
• Have a history of consistently meeting or exceeding sales quota for new business development and revenue generation  
• Be able to build meaningful relationships quickly, able to foster relationships, and convert them to business 
• Be capable of managing and closing opportunity in your sales pipeline 

Who is our ideal Account Executive? 

You have experience working in a sales role that prioritizes outbound sales strategy. You can quickly learn a product offering and share that product knowledge with outside prospects. You are comfortable performing outreach (cold call, email, etc.) to potential clients and demonstrating how our unique product offering can benefit the client’s organization. You can identify new opportunities, autonomously manage a sales pipeline and convert prospective customers to active clients. You are an accountable self-starter that enjoys working in a fast-paced, energetic and collaborative environment. 

• Bachelor’s degree in Business or other relevant field preferred 
• 3+ years of enterprise software-as-a-service (SaaS) sales experience in the healthcare industry 
• Strong knowledge, experience, and relationships in pharmaceutical, biotechnology, or similar life science industries 
• Experience within CCaaS (Contact-Center-as-a-Service) or similar enterprise telephony or telecommunication systems preferred  
• Exceptionally strong written and verbal communication 
• Strong organizational skills and attention to detail 
• Documented track record of success against KPIs and quota 
• Ability to give and receive feedback in a fast-paced environment 
• Excellent problem-solving skills 
• Willing to travel (based on business needs) 
• Working knowledge of Microsoft Office Suite 
• Experience documenting results and knowledge in Customer Relationship Management (CRM) software 

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Job Description

As an Enterprise SaaS Account Executive, you will be responsible for the following: 

• Consulting with enterprise medical device and diagnostic companies to identify opportunities for potential partnership 
• Meeting quarterly targets for new business development and revenue generation 
• Generating new business opportunities via prospecting and building a consistent and sustainable pipeline  
• Managing a full sales cycle – from initial meeting to securing new business 
• Providing accurate monthly and quarterly forecasts 
• Leveraging sales tools, such as HubSpot, LinkedIn Sales Navigator and other areas of sales tech stack 
• Calling and emailing marketing-generated leads 
• Assisting Client Success and Product teams with new implementations of SaaS platform 
• Collaborating with management to improve marketing materials and expand our marketing presence 
• Strategically negotiating with potential customers to close new business 
• Conducting prospect research for personalized outreach 
• Other duties as assigned 

Qualifications

To be effective in this role, you must: 

• Have a strong track record in finding, qualifying, and selling new Enterprise business opportunities  
• Have a history of consistently meeting or exceeding sales quota for new business development and revenue generation  
• Be able to build meaningful relationships quickly, able to foster relationships, and convert them to business 
• Be capable of managing and closing opportunity in your sales pipeline 

Who is our ideal Account Executive? 

You have experience working in a sales role that prioritizes outbound sales strategy. You can quickly learn a product offering and share that product knowledge with outside prospects. You are comfortable performing outreach (cold call, email, etc.) to potential clients and demonstrating how our unique product offering can benefit the client’s organization. You can identify new opportunities, autonomously manage a sales pipeline and convert prospective customers to active clients. You are an accountable self-starter that enjoys working in a fast-paced, energetic and collaborative environment. 

• Bachelor’s degree in Business or other relevant field preferred 
• 3+ years of enterprise software-as-a-service (SaaS) sales experience in the healthcare industry 
• Strong knowledge, experience, and relationships in the medical device and diagnostic industry
• Experience within CCaaS (Contact-Center-as-a-Service) or similar enterprise telephony or telecommunication systems preferred  
• Exceptionally strong written and verbal communication 
• Strong organizational skills and attention to detail 
• Documented track record of success against KPIs and quota 
• Ability to give and receive feedback in a fast-paced environment 
• Excellent problem-solving skills 
• Willing to travel (based on business needs) 
• Working knowledge of Microsoft Office Suite 
• Experience documenting results and knowledge in Customer Relationship Management (CRM) software 

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Job Description

As an Enterprise SaaS Account Executive, you will be responsible for the following: 

• Consulting with enterprise health insurers and other healthcare payer companies to identify opportunities for potential partnership 
• Meeting quarterly targets for new business development and revenue generation 
• Generating new business opportunities via prospecting and building a consistent and sustainable pipeline  
• Managing a full sales cycle – from initial meeting to securing new business 
• Providing accurate monthly and quarterly forecasts 
• Leveraging sales tools, such as HubSpot, LinkedIn Sales Navigator and other areas of sales tech stack 
• Calling and emailing marketing-generated leads 
• Assisting Client Success and Product teams with new implementations of SaaS platform 
• Collaborating with management to improve marketing materials and expand our marketing presence 
• Strategically negotiating with potential customers to close new business 
• Conducting prospect research for personalized outreach 
• Other duties as assigned 

Qualifications

To be effective in this role, you must: 

• Have a strong track record in finding, qualifying, and selling new Enterprise business opportunities  
• Have a history of consistently meeting or exceeding sales quota for new business development and revenue generation  
• Be able to build meaningful relationships quickly, able to foster relationships, and convert them to business 
• Be capable of managing and closing opportunity in your sales pipeline 

Who is our ideal Account Executive? 

You have experience working in a sales role that prioritizes outbound sales strategy. You can quickly learn a product offering and share that product knowledge with outside prospects. You are comfortable performing outreach (cold call, email, etc.) to potential clients and demonstrating how our unique product offering can benefit the client’s organization. You can identify new opportunities, autonomously manage a sales pipeline and convert prospective customers to active clients. You are an accountable self-starter that enjoys working in a fast-paced, energetic and collaborative environment. 

• Bachelor’s degree in Business or other relevant field preferred 
• 3+ years of enterprise software-as-a-service (SaaS) sales experience in the healthcare industry 
• Strong knowledge, experience, and relationships in the healthcare payer industry 
• Experience working with or in Medicare and Medicaid preferred  
• Experience within CCaaS (Contact-Center-as-a-Service) or similar enterprise telephony or telecommunication systems preferred  
• Exceptionally strong written and verbal communication 
• Strong organizational skills and attention to detail 
• Documented track record of success against KPIs and quota 
• Ability to give and receive feedback in a fast-paced environment 
• Excellent problem-solving skills 
• Willing to travel (based on business needs) 
• Working knowledge of Microsoft Office Suite 
• Experience documenting results and knowledge in Customer Relationship Management (CRM) software 

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Job Description

As a Sales Development Representative, you will be responsible for the following:

• Calling on enterprise healthcare companies (hospital networks, insurance companies, pharmaceutical companies, etc.) to set sales meetings for Account Executives
• Meeting monthly sales targets for meetings set and revenue generation
• Providing accurate weekly, monthly, and quarterly sales forecasts
• Leveraging sales tools (CRM and other areas of tech stack)
• Calling and emailing marketing-generated leads
• Sourcing and creating new sales opportunities
• Conducting research for personalized outreach
• Collaborating with leadership (C-Suite, Product, Sales, etc.) about the value of Authenticx's products and services

Qualifications

Who is our ideal Sales Development Representative?

You have experience working in a sales role that prioritizes outbound sales strategy. You can quickly learn a product offering and share that product knowledge with outside prospects. You are comfortable making sales cold calls to potential clients and demonstrating how Authenticx’s unique product offering can benefit the client’s organization. You can autonomously handle lead generation and setting up new meetings. You are an accountable self-starter that enjoys working in a fast-paced, energetic and collaborative environment.

Qualifications

• Bachelor’s degree in Business or other relevant fields is preferred
• 1-2 years of business-to-business (B2B) sales experience
• Experience selling software-as-a-service (SaaS) solutions -OR- selling product/services to enterprise healthcare companies is strongly preferred
• Experience with prospecting, cold calling, customer outreach via phone and email, utilizing CRMs (preferably HubSpot), etc.
• Competitive spirit with a drive to succeed in a quota/metric-driven sales environment
• Confident making sales calls and communicating effectively with prospects via phone
• Exceptionally strong written and verbal communication
• Strong organizational skills and attention to detail
• Documented track record of success against sales KPIs and quotas or other performance metrics
• Ability to give and receive feedback in a fast-paced environment
• Excellent problem-solving skills
• Working knowledge of Microsoft Office Suite
• Experience documenting results and knowledge in Customer Relationship Management (CRM) software

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