Job Description
As the Program Manager, you will serve on our Professional Services team and be responsible for the following:
- Serving as a strategic account manager for healthcare clients - especially pharmaceutical, provider (large hospital systems), and insurance/payer companies.
- Evaluating qualitative and quantitative data (the interactions between our clients and their customers/patients) to help our clients make more informed business decisions.
- Having a continuous finger-on-the-pulse of program production, trends, budget and goals to help drive client outcomes.
- Understanding and utilizing the Authenticx software platform and staying current on new features, best practices, etc.
- Collaborating with other Authenticx teams to ensure our work is completed with the highest standards while achieving client objectives.
- Serving as an internal and external communicator - facilitating meetings, setting agendas, maintaining project timelines and ensuring all stakeholders are aligned.
- Continually honing a positive relationship with healthcare clients and always keeping client needs and desired outcomes at the forefront of everything we do.
Qualifications
Our ideal Program Manager will possess the following qualifications:
- High internal motivation.
- Desire to be part of something that is bigger than yourself.
- Thrive on working with people and know that trust is at the heart of building positive and productive relationships.
Minimum Qualifications:
- Bachelor’s degree in Business, Healthcare, Informatics, or other relevant fields preferred
- 5+ years of healthcare experience - ideally working for/with pharmaceutical, provider (large hospital systems), or health insurance/payer companies.
- Experience in a business-to-business (B2B) client-facing role, such as Account Manager, Customer Success Manager, Consultant, or Program Manager, supporting healthcare companies.
- Software-as-a-Service (SaaS) experience is highly preferred.
- Strong data synthesis experience involving the interpretation and analysis of qualitative and quantitative data.
- Extensive experience preparing and delivering complex presentations to internal and/or external stakeholders.
- Strong interpersonal skills and experience serving as a liaison and leading cross-functional projects.
- Project management experience - project management certification is preferred.
- Well-organized, with a high attention to detail and ability to prioritize.
- Proficiency with MS Office, especially Excel and PowerPoint.
- Understanding of web applications with a desire to learn new technologies.
Past clients and colleagues might describe you as:
- Objective—you see things as they actually are.
- Calm under pressure—you understand what needs to be done and are confident in your ability to manage successfully.
- Juggler—you can manage a lot of responsibilities without missing a beat.
- Engaging—you have a positive and can-do disposition that inspires confidence.
- Clear communicator—you effectively use words, both oral and written, to communicate in a concise, yet friendly, manner.
- Responsive—you respond to client needs with a sense of urgency and demonstrate excellent judgment with how/what/when to respond.
- Leader—formally or informally, you know how to leverage the talent around you to deliver the best outcomes for clients.
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