Job Description

Salary Range - $45,000- $50,000

As a Counter Salesperson, you will provide sales support to walk-in customers who come to our Profit Centre counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.

Additional duties will include:

• Assist customers who purchase material at the Profit Centre counters
• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
• Enter, pick, and pack sales orders generated at the counter
• Maintain and clean the counter area including any merchandising displays
• Inform the buyer when stocks levels are low
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Navigate and find a solution for customer concerns and complaints
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills:

• Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
• Experience using Trend, Eclipse, Word, Excel, and Outlook

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Job Description

We are a dynamic company operating in the wholesale distribution industry, seeking an experienced ERP Analyst to join our team. Our ideal candidate will have a strong background in ERP systems, integration processes, and wholesale distribution operations. If you’re passionate about optimizing business processes and systems, this could be the role for you.

Reporting to the Manager of Systems and Integrations, you’ll play a key role in driving system improvements and delivering solutions that meet business needs. This position typically requires 7+ years of related experience.

Key Responsibilities:

• Lead and manage ERP related projects or initiatives, from concept to completion, ensuring alignment with business goals and delivering on time
• Analyze and support ERP systems, ensuring seamless integration with various business functions and third-party systems
• Collaborate with stakeholders to define project scope, timelines, and deliverables, and coordinate with cross-functional teams to implement solutions
• Work closely with cross-functional teams to understand business needs and implement ERP solutions that drive operational efficiency
• Assist in troubleshooting and resolving any system integration issues to ensure minimal downtime
• Develop and maintain documentation for ERP system configurations, changes, and integration processes
• Collaborate with vendors and stakeholders to ensure ERP solutions meet current and future business needs
• Provide end-user support and training for ERP functionalities
• Monitor and optimize system performance to improve business processes and user experience

Qualifications

• College or University Education in Computer Science, Finance, Data Analysis or equivalent work experience
• Ability to communicate technical information in a non-technical way, both verbal and written to a wide range of end-users
• Must be self-motivated and able to work effectively both alone and as part of a team
• Minimum of 3 years of experience working with ERP systems, preferably in wholesale distribution
• Demonstrated experience in leading projects or initiatives involving ERP systems or technology integration
• Strong understanding of integration processes and ERP modules
• Experience with wholesale distribution workflows and related technology solutions
• Proficient in analyzing and troubleshooting ERP systems and integrations
• Ability to communicate technical solutions to both technical and non-technical stakeholders
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to travel, primarily within Canada
• Experience with ERP systems like Infor M3 (CSDE), SAP, Oracle, or similar platforms
• Proficiency in French is a plus

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