Be a part of the team building the future of healthcare!

Firefly Health is building a revolutionary new type of comprehensive health "care and coverage,” powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform.

Founded by experienced clinicians and technology leaders, Firefly Health is on a mission to deliver clinical and financial health through joyful, always there care. We are flipping the script on what it means to be a health plan and actually providing a true health benefit to members.

We are intensely focused on optimizing the physical + mental + financial wellbeing of those who want (and deserve) something better than the status quo. If you are ready to roll up your sleeves and take on our audacious mission, we would love to hear from you.

Your Role

We are seeking a dynamic and customer-focused Director, Health Plan - Customer Experience with a passion for enhancing member and provider experiences in order to improve healthcare delivery, outcomes & cost. This individual contributor role will focus on defining, monitoring, and improving KPIs that measure customer experience, identifying and implementing new processes and systems to elevate customer satisfaction, and collaborating with external-facing teams to provide them with the processes and training they need to succeed. You will play a critical role in ensuring our operations are prepared to support a growing and diverse customer base, leveraging your data analytics and process improvement expertise.

You will:

• Customer Experience Strategy and Improvement
• Define, monitor, and improve KPIs that measure the health and satisfaction of our health plan members and providers.
• Develop a deep understanding of customer pain points and identify opportunities to enhance the member and provider experience through process optimization and new system implementations.
• Launch and refine operational functions, tools, and workflows to support a growing and diversifying customer base.
• Partner with external-facing teams (e.g., Customer Support, Account Management) to ensure they have the training, resources, and systems necessary to provide exceptional service.
• Operational Analytics and Reporting
• Leverage tools like Looker, SQL, and customer ticketing systems to analyze operational data, monitor performance metrics, and derive actionable insights.
• Create dashboards and reports to track the effectiveness of processes and systems and ensure transparency in customer-related KPIs across teams.
• Identify trends and outliers in customer data to proactively address potential issues and propose solutions.
• Process and System Optimization
• Lead initiatives to identify, implement, and optimize tools and workflows that enhance operational efficiency and customer satisfaction.
• Work cross-functionally with Product, Engineering, Clinical and Operations teams to translate customer needs into system and product requirements.
• Pilot and scale new processes and systems to meet the evolving needs of members, providers, and other customers.
• Training and Cross-Team Collaboration
• Collaborate with Customer Support teams to design and deliver training programs that enhance their ability to resolve customer issues effectively.
• Act as a bridge between internal teams and external-facing teams, ensuring alignment on processes, tools, and customer service goals.
  

You’d be a good fit if you have:

• 7+ years of experience in health plan operations, customer experience, or a related role, preferably within a value-based care, TPA, or care navigation company.
• Background in tech-enabled, early-stage companies with a focus on delivering exceptional customer outcomes.
• Proven track record of defining and achieving customer experience KPIs in operational roles.
• Strong data analysis skills, with experience in tools like Looker, SQL, and Zendesk (or equivalent systems).
• Excellent interpersonal and communication skills, with a demonstrated ability to work collaboratively across teams and influence without authority.
• Detail-oriented and data-driven, with a passion for improving customer experiences through operational excellence.
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment.
• Familiarity with customer ticketing systems (e.g., Zendesk) and operational analytics tools (e.g., Looker, Tableau).
• Advanced proficiency in Microsoft Excel; experience with other data management tools is a plus.

Our office is in Watertown, Massachusetts, but we’ve developed a robust remote working structure to give us more geographical flexibility while hiring for many positions. This role can be done largely remotely, there are several times a year when staff come together onsite for planning and team building.  

Firefly is an equal opportunity employer. We value diverse backgrounds and perspectives. We're committed to building and sustaining an inclusive workplace culture where individuals are treated with dignity and respect. All employment is decided on the basis of qualifications, merit, and business need. Firefly is an E-Verify employer.

We are always looking for valuable talent to add to our growing team. Even if you’re not sure this role is the one for you, don’t let that stop you. We’d love to have a conversation to see where you could fit.

See more jobs at Firefly Health

Apply for this job

Be a part of the team building the future of healthcare!

Firefly Health is building a revolutionary new type of comprehensive health "care and coverage,” powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform.

Founded by experienced clinicians and technology leaders, Firefly Health is on a mission to deliver clinical and financial health through joyful, always there care. We are flipping the script on what it means to be a health plan and actually providing a true health benefit to members.

We are intensely focused on optimizing the physical + mental + financial wellbeing of those who want (and deserve) something better than the status quo. If you are ready to roll up your sleeves and take on our audacious mission, we would love to hear from you.

About this role

Firefly Health is bringing our risk-bearing health plan product  to a growing number of employers around the country. The Director, Employer Sales for the Southern U.S region is a critical role within the Firefly Commercial Team, driving strategic and sustainable growth across our growing book-of-business. This individual will be responsible for leading the development and expansion of our Employer Sales strategy and pipeline at Firefly. 

First and foremost, this is a results-driven role. We’re looking for someone with a demonstrated track record of selling to large and jumbo employers. The right candidate understands that employer sales can be complex, and will be able to demonstrate their experience in cultivating relationships with key executive decision-makers within the organization and key influencers (e.g., consultants) external to the organization as well. 

We are looking for a strategic and creative contributor who understands that acting as a value-added partner is critical to the sale. We aren’t selling widgets - we’re fundamentally changing the way healthcare is delivered in the U.S. - so clearly demonstrating the ability to consultatively sell will be critical. 

The Director, Employer Sales should be an execution-focused team player who understands that “we win on the margin”, commanding trust and inspiring confidence both internally and externally; with excellent people skills, a willingness to take smart risks, thinking both strategically and tactically, and maintaining a positive outlook and sense of humor in the face of challenges.  

This role will report to the Chief Commercial Officer.

You will:

• Drive new sales with target employer accounts by developing strategies that drive top of funnel activity and efficiently moving prospects through each stage of the sales funnel to close
• Understand the network synergy between employers, payers, consultants, and other influencers and harnesses that influence to create leverage in driving deals forward 
• Work cross-functionally internally to identify and solve gaps  that will help move deals forward faster
• Maintain comprehensive knowledge of prospect priorities and key business objectives
• Work with Firefly’s marketing team to develop service adoption strategies that will lead to high levels of membership attribution and engagement, customized to specific customer populations
• Maintain and update employer opportunities and track sales activity metrics in our Salesforce CRM

You Have:

• 10+ years of relevant sales experience, preferably in selling health plan products to employers, or who has a demonstrated track record of selling into HR / Benefits teams 
• Experience closing both large and jumbo employers
• Experience with complex contract negotiations, claims repricing and network disruption analyses, and ROI / value model development to demonstrate our impact with customers  
• Comfortability  working independently
• Superb project management, organizational and communication skills
• Strong public speaking skills and a willingness to present in front of large audiences when needed
• Ability to effectively manage multiple priorities in a fast-paced environment
• Willingness to travel 

Our office is located in Watertown, Massachusetts but we’ve developed a robust remote working structure to give us more flexibility geographically while hiring for many positions. 

This role can be done largely remotely, there are several times a year when staff come together onsite for planning and team building.  

We are always looking for valuable talent to add to our growing team. Even if you’re not sure this role is the one for you, don’t let that stop you. We’d love to have a conversation to see where you could fit. 

Firefly is an equal opportunity employer. We value diverse backgrounds and perspectives. We're committed to building and sustaining an inclusive workplace culture where individuals are treated with dignity and respect. All employment is decided on the basis of qualifications, merit, and business need.

See more jobs at Firefly Health

Apply for this job

Be a part of the team building the future of healthcare!

Firefly Health is building a revolutionary new type of comprehensive health "care and coverage,” powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform.

Founded by experienced clinicians and technology leaders, Firefly Health is on a mission to deliver clinical and financial health through joyful, always there care. We are flipping the script on what it means to be a health plan and actually providing a true health benefit to members.

We are intensely focused on optimizing the physical + mental + financial wellbeing of those who want (and deserve) something better than the status quo. If you are ready to roll up your sleeves and take on our audacious mission, we would love to hear from you.

About this role

Firefly Health is bringing our risk-bearing health plan product  to a growing number of employers around the country. The Director, Employer Sales for the Midwestern region of the U.S is a critical role within the Firefly Commercial Team, driving strategic and sustainable growth across our growing book-of-business. This individual will be responsible for leading the development and expansion of our Employer Sales strategy and pipeline at Firefly. 

First and foremost, this is a results-driven role. We’re looking for someone with a demonstrated track record of selling to large and jumbo employers. The right candidate understands that employer sales can be complex, and will be able to demonstrate their experience in cultivating relationships with key executive decision-makers within the organization and key influencers (e.g., consultants) external to the organization as well. 

We are looking for a strategic and creative contributor who understands that acting as a value-added partner is critical to the sale. We aren’t selling widgets - we’re fundamentally changing the way healthcare is delivered in the U.S. - so clearly demonstrating the ability to consultatively sell will be critical. 

The Director, Employer Sales should be an execution-focused team player who understands that “we win on the margin”, commanding trust and inspiring confidence both internally and externally; with excellent people skills, a willingness to take smart risks, thinking both strategically and tactically, and maintaining a positive outlook and sense of humor in the face of challenges.  

This role will report to the Chief Commercial Officer.

You will:

• Drive new sales with target employer accounts by developing strategies that drive top of funnel activity and efficiently moving prospects through each stage of the sales funnel to close
• Understand the network synergy between employers, payers, consultants, and other influencers and harnesses that influence to create leverage in driving deals forward 
• Work cross-functionally internally to identify and solve gaps  that will help move deals forward faster
• Maintain comprehensive knowledge of prospect priorities and key business objectives
• Work with Firefly’s marketing team to develop service adoption strategies that will lead to high levels of membership attribution and engagement, customized to specific customer populations
• Maintain and update employer opportunities and track sales activity metrics in our Salesforce CRM

You Have:

• 10+ years of relevant sales experience, preferably in selling health plan products to employers, or who has a demonstrated track record of selling into HR / Benefits teams 
• Experience closing both large and jumbo employers
• Experience with complex contract negotiations, claims repricing and network disruption analyses, and ROI / value model development to demonstrate our impact with customers  
• Comfortability  working independently
• Superb project management, organizational and communication skills
• Strong public speaking skills and a willingness to present in front of large audiences when needed
• Ability to effectively manage multiple priorities in a fast-paced environment
• Willingness to travel 

Our office is located in Watertown, Massachusetts but we’ve developed a robust remote working structure to give us more flexibility geographically while hiring for many positions. 

This role can be done largely remotely, there are several times a year when staff come together onsite for planning and team building.  

We are always looking for valuable talent to add to our growing team. Even if you’re not sure this role is the one for you, don’t let that stop you. We’d love to have a conversation to see where you could fit. 

Firefly is an equal opportunity employer. We value diverse backgrounds and perspectives. We're committed to building and sustaining an inclusive workplace culture where individuals are treated with dignity and respect. All employment is decided on the basis of qualifications, merit, and business need.

See more jobs at Firefly Health

Apply for this job

Be a part of the team building the future of healthcare!

Firefly Health is building a revolutionary new type of comprehensive health "care and coverage” powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform.

Founded by experienced clinicians and technology leaders, Firefly Health is on a mission to deliver clinical and financial health through joyful, always there care. We are flipping the script on what it means to be a health plan and actually providing a true health benefit to members.

We are intensely focused on optimizing the physical + mental + financial wellbeing of those who want (and deserve) something better than the status quo. If you are ready to roll up your sleeves and take on our audacious mission, then we would love to hear from you.

Your Role

Nurse Practitioners are at the heart of the Firefly clinical team, providing extraordinary virtual first primary care with expert clinical skills and an empathic approach. They help us deliver industry-leading outcomes by managing patients as a team with our Primary Care Physicians, Behavioral Health Specialists, and Health Guides.

This is a great opportunity for a Nurse Practitioner who thrives in an innovative, collaborative environment and is interested in helping us build the future of primary care.

What you’ll do:

• New patient onboarding
• Conduct initial visits with Firefly patients via video visit
• Create longitudinal care plans by working with each patient to generate a list of goals and associated tasks
• Chronic disease management
• Develop care plans for specific conditions (eg, hypertension, diabetes) to help patients manage and control their chronic disease
• Collaborate with Health Guides, who will conduct regular video visits to help patients progress toward goals
• Liaise with the behavioral health team to triage, diagnose, and treat mental illness that is appropriate for primary care setting
• Work across disciplines with a network of virtual specialists to diagnose and manage more complex illness

• Addressing acute complaints
• Support RN staff in triaging and addressing new complaints that arise from patients via Firefly mobile application or phone calls
• Manage care plans to incorporate new issues and ensure follow-up

• Prevention and wellness
• Create wellness and prevention goals with patients, using standard templates for prevention (eg. cancer screenings, immunizations)
• Develop and implement tools to help patients manage wellness goals

You’ll be a good fit if you:

• Are a graduate of state-accredited nurse practitioner Have board certification: AANP, ANCC
• Have current licensure to practice as a nurse practitioner in Massachusetts and at least one of the following states: NY, NJ, MD, WV, VA, VT, TN, SC, RI, PA, NC, DE, CT 
• Have a current federal DEA registration and Massachusetts Controlled Substance Registration
• Have the ability to work 11-7 EST shift 
• Have experience working effectively on teams to care for patients
• Have excellent written and verbal communication skills
• Have at least two years of experience in a primary care setting
• Have experience in telemedicine (a plus)
• Speak Spanish (a plus)
• Have experience with tools related to process improvement (a plus)

Our office is located in Watertown, Massachusetts, and while this role can be done largely remotely, there are several times of year when staff come together onsite for planning and team building. Accordingly, we do require clinical staff to be fully vaccinated against COVID.

Firefly is an equal opportunity employer. We value diverse backgrounds and perspectives. We're committed to building and sustaining an inclusive workplace culture where individuals are treated with dignity and respect. All employment is decided on the basis of qualifications, merit, and business need.

See more jobs at Firefly Health

Apply for this job

Be a part of the team building the future of healthcare!

Firefly Health is building a revolutionary new type of comprehensive health "care and coverage,” powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform.

Founded by experienced clinicians and technology leaders, Firefly Health is on a mission to deliver clinical and financial health through joyful, always there care. We are flipping the script on what it means to be a health plan and actually providing a true health benefit to members.

We are intensely focused on optimizing the physical + mental + financial wellbeing of those who want (and deserve) something better than the status quo. If you are ready to roll up your sleeves and take on our audacious mission, we would love to hear from you.

Your Role

As a Virtual Primary Care Physician you will have the opportunity to work with an innovative integrated team of primary care clinicians delivering best in class virtual first primary care. This role is direct synchronous and asynchronous virtual patient care in  the Firefly Care Model which includes collaboration with a Nurse Practitioner (NP), Health Guide, Registered Nurse (RN) and Behavioral Health Specialist.  Our clinicians leverage an extensive network of home diagnostics and physical care partners when needed for diagnosis and/or treatment.  Our physicians deeply engage in the care of chronically or acutely complex patients.  You will be integral in delivering patient centered care in a mission driven culture that ensures quality outcomes for all.  This is a great opportunity for a physician with excellent clinical skills and leadership potential to help build the future of primary care.

You will:

• Provide 100% FTE  primary care to a diverse patient population in complete virtual setting
• Conduct virtual consultations with patients to assess medical concerns, provide diagnoses and develop personalized treatment plans
• Oversee Nurse Practitioner collaborative practice agreements and serve as the physician supervisor participating in daily huddles to ensure patient safety and best outcomes
• Contribute to the development and maintenance of evidence based clinical programs 
• Serve as an educator and clinical consultant to Firefly colleagues on your team
• Take home call on a predictable schedule to address patients’ urgent health needs 
• Be in a high growth environment focusing on cross functional collaboration
• Adhere to Firefly best practices  policies and procedures as they relate to patient related standards of care.
• Maintain multi-state licensure with associated CME requirements
  

You’ll be a  good fit if you:

• Are  willing to work 100% FTE over 5 days per week
• Have at least five years of experience in a primary care setting
• Are a graduate of state-accredited MD or DO residency program
• Have current board certification in family or internal medicine
• Current Massachusetts license to practice as a medical doctor is required. Must be eligible for a medical license in 50 states. Our team will support you to secure license, registration, and credentialing in necessary states
• Have experience working effectively on cross functional teams with NPs to care for patients
• Have excellent written and verbal communication skills with patients and colleagues
• Have experience working at the intersection of healthcare delivery and technology
• Have experience with tools related to process improvement and rapid-cycle change (a plus)
• Reside in the US

It’d be nice if:

• You have experience with Strong NP collaborative work
• You have active unrestricted licenses in multiple states
• You have a working knowledge of virtual primary care 
• You have a current Massachusetts Controlled Substance Registration and federal DEA registration 

Our office is in Watertown, Massachusetts, but we’ve developed a robust remote working structure to give us more geographical flexibility while hiring for many positions. This role can be done largely remotely, there are several times a year when staff come together onsite for planning and team building.  

Firefly is an equal opportunity employer. We value diverse backgrounds and perspectives. We're committed to building and sustaining an inclusive workplace culture where individuals are treated with dignity and respect. All employment is decided on the basis of qualifications, merit, and business need. Firefly is an E-Verify employer.

We are always looking for valuable talent to add to our growing team. Even if you’re not sure this role is the one for you, don’t let that stop you. We’d love to have a conversation to see where you could fit. 

See more jobs at Firefly Health

Apply for this job

Be a part of the team building the future of healthcare!

Firefly Health is building a revolutionary new type of comprehensive health "care and coverage,” powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform.

Founded by experienced clinicians and technology leaders, Firefly Health is on a mission to deliver clinical and financial health through joyful, always there care. We are flipping the script on what it means to be a health plan and actually providing a true health benefit to members.

We are intensely focused on optimizing the physical + mental + financial wellbeing of those who want (and deserve) something better than the status quo. If you are ready to roll up your sleeves and take on our audacious mission, we would love to hear from you.

Your Role

As Senior Counsel you will play a crucial role in supporting Firefly’s growth by partnering with external-facing teams (payer, provider, strategic partnerships) and providing strategic internal legal guidance. Reporting to our General Counsel, you will handle complex transactions, ensure compliance, and contribute to the development and execution of  Firefly's strategy.  In this role, you will work closely with cross-functional leaders from areas such as Clinical and Clinical Operations, Marketing, Sales, Tech,  and People Operations to drive Firefly’s overall success.

You will:

• Partner with internal stakeholders to handle complex transactions and strategic partnerships
• Provide legal guidance on compliance, risk management, and data strategy
• Advise the Product and Clinical teams on the legal implications of new programs
• Manage outside counsel, ensuring the right expertise is in place and engage external legal experts to support business growth
• Review, negotiate, and finalize various agreements, including payer contracts, partnerships, NDAs, and business associate agreements
• Develop a deep understanding of the business model and lead complex transactions with payers and providers
• Establish yourself as a leader, identifying risks and opportunities
• Implement compliance programs, and establish legal processes that enable efficient deal flow and strategic advice delivery

You’d be a good fit if:

• You have a JD and are admitted to practice law
• You’ve been practicing for at least 6 years, with time in both law firm and in-house settings
• You know how to navigate risk and regulation and assess and manage risk to guide the business to hit its goals and advance its mission
• You understand highly complex regulatory environments and compliance in the healthcare industry and what it takes for a startup to be successful (HIPAA, fraud & abuse laws, governance, IP, transactions, security, employment, etc)
• You are a great listener, build rapport and strong working relationships with senior leaders, colleagues, investors, and customers to drive business outcomes and to  provide clear, succinct, creative and principled legal advice
• You’re personally motivated by our mission and by what we are building and are empathetic and desire to understand problems and help people solve them, especially this one
• You are biased to action, process driven, and get things done accounting for unknowns and recovering from setbacks well 
• You work independently, with minimal supervision, and feel comfortable taking ownership and responsibility for completing projects 

It’d be nice if:

• You’ve spent the bulk of your legal career supporting or leading value and risk-based contracting, and payer transactions in the healthcare space and have experienced the pace and growth of a startup
• You are comfortable with ambiguity and have a proven track record of success within scaling businesses, fast-paced environments, and startups

Our office is in Watertown, Massachusetts, but we’ve developed a robust remote working structure to give us more geographical flexibility while hiring for many positions. This role can be done largely remotely, there are several times a year when staff come together onsite for planning and team building.  

Firefly is an equal opportunity employer. We value diverse backgrounds and perspectives. We're committed to building and sustaining an inclusive workplace culture where individuals are treated with dignity and respect. All employment is decided on the basis of qualifications, merit, and business need. Firefly is an E-Verify employer.

See more jobs at Firefly Health

Apply for this job