Be a part of the team building the future of healthcare!

Firefly Health is building a revolutionary new type of comprehensive health "care and coverage,” powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform.

Founded by experienced clinicians and technology leaders, Firefly Health is on a mission to deliver clinical and financial health through joyful, always there care. We are flipping the script on what it means to be a health plan and actually providing a true health benefit to members.

We are intensely focused on optimizing the physical + mental + financial wellbeing of those who want (and deserve) something better than the status quo. If you are ready to roll up your sleeves and take on our audacious mission, we would love to hear from you.

Your Role

As an Associate on the Member Experience team at Firefly, you are the heartbeat of our day-to-day operations. Your role is crucial in ensuring our patients receive an exemplary experience at every touchpoint. From onboarding to ongoing member services, you are instrumental in turning carefully crafted strategies into tangible experiences for our members.

Your commitment to operational excellence directly influences teams' success, making you an essential part of our mission to redefine healthcare delivery. This role will require a non-standard work schedule with weekend shifts. 

You will:

• Spearhead member engagement efforts by executing key initiatives like new member onboarding
• Facilitate a smoother patient experience by managing historical medical record requests and handling insurance verification
• Coordinate processes such as discharging members and re-establishing members to ensure a seamless experience 
• Provide real-time support for patient scheduling
• Handle patient relations, particularly focusing on immediate problem resolution and escalation when needed
• Deliver ongoing member services, including phone support, message filtering, and responses
• Provide immediate technology support for patients to ensure a smooth user experience

Things You Might Be Called Upon to Help With:

• Building and maintaining strong relationships with patients to better understand their needs and concerns
• Engaging in cross-disciplinary efforts aimed at innovating or improving member engagement
• Sharing expertise and knowledge with interdisciplinary teams

You’d be a good fit if you:

• Have experience in a healthcare environment and basic knowledge of medical terminology
• Are highly organized and thrive in fast-paced, dynamic environments
• Have strong interpersonal skills, including effective communication and a genuine desire to help people
• Are technologically savvy and able to navigate and assist others in digital environments
• Can multitask efficiently without compromising on quality
• Are eager to learn and grow within a groundbreaking healthcare organization

Our office is located in Watertown, Massachusetts, but we’ve developed a robust remote working structure to give us more geographical flexibility while hiring for many positions. 

This role can be done largely remotely, there are several times a year when staff come together onsite for planning and team building.  

Firefly is an equal opportunity employer. We value diverse backgrounds and perspectives. We're committed to building and sustaining an inclusive workplace culture where individuals are treated with dignity and respect. All employment is decided on the basis of qualifications, merit, and business need. Firefly is an E-Verify employer.

See more jobs at Firefly Health

Apply for this job

Be a part of the team building the future of healthcare!

Firefly Health is building a revolutionary new type of comprehensive health "care and coverage,” powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform.

Founded by experienced clinicians and technology leaders, Firefly Health is on a mission to deliver clinical and financial health through joyful, always there care. We are flipping the script on what it means to be a health plan and actually providing a true health benefit to members.

We are intensely focused on optimizing the physical + mental + financial wellbeing of those who want (and deserve) something better than the status quo. If you are ready to roll up your sleeves and take on our audacious mission, we would love to hear from you.

Your Role

As Senior Counsel you will play a crucial role in supporting Firefly’s growth by partnering with external-facing teams (payer, provider, strategic partnerships) and providing strategic internal legal guidance. Reporting to our General Counsel, you will handle complex transactions, ensure compliance, and contribute to the development and execution of  Firefly's strategy.  In this role, you will work closely with cross-functional leaders from areas such as Clinical and Clinical Operations, Marketing, Sales, Tech,  and People Operations to drive Firefly’s overall success.

You will:

• Partner with internal stakeholders to handle complex transactions and strategic partnerships
• Provide legal guidance on compliance, risk management, and data strategy
• Advise the Product and Clinical teams on the legal implications of new programs
• Manage outside counsel, ensuring the right expertise is in place and engage external legal experts to support business growth
• Review, negotiate, and finalize various agreements, including payer contracts, partnerships, NDAs, and business associate agreements
• Develop a deep understanding of the business model and lead complex transactions with payers and providers
• Establish yourself as a leader, identifying risks and opportunities
• Implement compliance programs, and establish legal processes that enable efficient deal flow and strategic advice delivery

You’d be a good fit if:

• You have a JD and are admitted to practice law
• You’ve been practicing for at least 6 years, with time in both law firm and in-house settings
• You know how to navigate risk and regulation and assess and manage risk to guide the business to hit its goals and advance its mission
• You understand highly complex regulatory environments and compliance in the healthcare industry and what it takes for a startup to be successful (HIPAA, fraud & abuse laws, governance, IP, transactions, security, employment, etc)
• You are a great listener, build rapport and strong working relationships with senior leaders, colleagues, investors, and customers to drive business outcomes and to  provide clear, succinct, creative and principled legal advice
• You’re personally motivated by our mission and by what we are building and are empathetic and desire to understand problems and help people solve them, especially this one
• You are biased to action, process driven, and get things done accounting for unknowns and recovering from setbacks well 
• You work independently, with minimal supervision, and feel comfortable taking ownership and responsibility for completing projects 

It’d be nice if:

• You’ve spent the bulk of your legal career supporting or leading value and risk-based contracting, and payer transactions in the healthcare space and have experienced the pace and growth of a startup
• You are comfortable with ambiguity and have a proven track record of success within scaling businesses, fast-paced environments, and startups

Our office is in Watertown, Massachusetts, but we’ve developed a robust remote working structure to give us more geographical flexibility while hiring for many positions. This role can be done largely remotely, there are several times a year when staff come together onsite for planning and team building.  

Firefly is an equal opportunity employer. We value diverse backgrounds and perspectives. We're committed to building and sustaining an inclusive workplace culture where individuals are treated with dignity and respect. All employment is decided on the basis of qualifications, merit, and business need. Firefly is an E-Verify employer.

See more jobs at Firefly Health

Apply for this job

Be a part of the team building the future of healthcare!

Firefly Health delivers a refreshingly personal and convenient healthcare experience. Firefly works with payers and self-funded employers  to offer advanced virtual-first primary care and alternative health plans that integrate care, coverage, and navigation, delivering “always there” care for our members. By engaging members early and often, Firefly develops trust and rapport so members always know where to turn. And it works. 

Firefly routinely earns high satisfaction ratings from members, with a 70+ Net Promoter Score (NPS). Member health outcomes for conditions like hypertension, diabetes, anxiety, and depression are 50-80% higher than industry benchmarks. And 84% of our members follow our recommendations, demonstrating our effectiveness in navigating our members to high quality, lower cost providers. It’s all proof that meaningful engagement builds trust. And trust leads to real results. 

About this role

Firefly Health is bringing our risk-bearing primary care and health plan products  to a growing number of employers around the country. The Vice President, Employer Sales role is a critical role within the Firefly Commercial Team, driving strategic and sustainable growth across our growing book-of-business. This individual will be responsible for leading the development and expansion of our Employer Sales strategy and pipeline at Firefly. 

First and foremost, this is a results-driven role. We’re looking for someone with a demonstrated track record of selling to large and jumbo employers. The right candidate understands that employer sales can be complex, and will be able to demonstrate their experience in cultivating relationships with key executive decision-makers within the organization and key influencers (e.g., consultants) external to the organization as well. 

We are looking for a strategic and creative contributor who understands that acting as a value-added partner is critical to the sale. We aren’t selling widgets - we’re fundamentally changing the way healthcare is delivered in the U.S. - so clearly demonstrating the ability to consultatively sell will be critical. 

The Vice President, Employer Sales should be an execution-focused team player who understands that “we win on the margin”, commanding trust and inspiring confidence both internally and externally; with excellent people skills, a willingness to take smart risks, thinking both strategically and tactically, and maintaining a positive outlook and sense of humor in the face of challenges.  

This role will report to the Chief Commercial Officer.

You will:

• Drive new sales with target employer accounts by developing strategies that drive top of funnel activity and efficiently moving prospects through each stage of the sales funnel to close
• Understand the network synergy between employers, payers, consultants, and other influencers and harnesses that influence to create leverage in driving deals forward 
• Work cross-functionally internally to identify and solve gaps  that will help move deals forward faster
• Maintain comprehensive knowledge of prospect priorities and key business objectives
• Work with Firefly’s marketing team to develop service adoption strategies that will lead to high levels of membership attribution and engagement, customized to specific customer populations
• Maintain and update employer opportunities and track sales activity metrics in our Salesforce CRM

You Have:

• 15+ years of relevant sales experience, preferably in selling health plan products to employers, or who has a demonstrated track record of selling into HR / Benefits teams 
• Experience closing both large and jumbo employers
• Experience with complex contract negotiations, claims repricing and network disruption analyses, and ROI / value model development to demonstrate our impact with customers  
• Comfortability  working independently
• Superb project management, organizational and communication skills
• Strong public speaking skills and a willingness to present in front of large audiences when needed
• Ability to effectively manage multiple priorities in a fast-paced environment
• Willingness to travel 

Our office is located in Watertown, Massachusetts but we’ve developed a robust remote working structure to give us more flexibility geographically while hiring for many positions. 

While this role can be done largely remotely, there are several times a year when staff come together onsite for planning and team building.  

We are always looking for valuable talent to add to our growing team. Even if you’re not sure this role is the one for you, don’t let that stop you. We’d love to have a conversation to see where you could fit. 

Firefly is an equal opportunity employer. We value diverse backgrounds and perspectives. We're committed to building and sustaining an inclusive workplace culture where individuals are treated with dignity and respect. All employment is decided on the basis of qualifications, merit, and business need.

See more jobs at Firefly Health

Apply for this job

Be a part of the team building the future of healthcare!

Firefly Health delivers a refreshingly personal and convenient healthcare experience. Firefly works with payers and self-funded employers  to offer advanced virtual-first primary care and virtual-first health plans that integrate care, coverage, and navigation, delivering “always there” care for our members. By engaging members early and often, Firefly develops trust and rapport so members always know where to turn. And it works. 

Firefly routinely earns high satisfaction ratings from members, with a 75+ Net Promoter Score (NPS). Member health outcomes for conditions like hypertension, diabetes, anxiety, and depression are 50-80% higher than industry benchmarks. And 84% of our members follow our recommendations, demonstrating our effectiveness in navigating our members to high quality, lower cost providers. It’s all proof that meaningful engagement builds trust. And trust leads to real results. 

About this role

Firefly Health is bringing our risk-bearing primary care and coverage  to a growing number of payers around the country. The Vice President, Payer Sales role is a critical role within the Firefly Commercial Team, driving strategic and sustainable growth across our growing book-of-business. This individual will be responsible for leading the development and expansion of our Payer Sales strategy and pipeline at Firefly. 

First and foremost, this is a results-driven role. The right candidate will have a demonstrated track record of selling to national and regional payers. The right candidate understands that payer sales are complex, and will be able to demonstrate their experience in cultivating relationships with key executive decision-makers across multiple levels and functions to drive deals to close.

We are looking for a strategic and creative contributor who understands that acting as a value-added partner is critical to the sale. We aren’t selling widgets - we’re fundamentally changing the way healthcare is delivered in the U.S. - so clearly demonstrating the ability to consultatively sell will be critical. 

The Vice President, Payer Sales should be an execution-focused team player who understands that “we win on the margin”, commanding trust and inspiring confidence both internally and externally; with excellent people skills, a willingness to take smart risks, thinking both strategically and tactically, and maintaining a positive outlook and sense of humor in the face of challenges.  

This role will report to the Chief Commercial Officer.

You will:

• Drive new sales with target payer accounts by developing strategies that drive top of funnel activity and efficiently moving prospects through each stage of the sales funnel to close
• Understand the network synergy between payers, employers, consultants, and other influencers and harnesses that influence to create leverage in driving deals forward 
• Work cross-functionally internally to identify and solve gaps  that will help move deals forward faster
• Maintain comprehensive knowledge of prospect priorities and key business objectives
• Work with Firefly’s marketing team to develop service adoption strategies that will lead to high levels of membership attribution and engagement, customized to specific customer populations
• Maintain and update payer opportunities and track sales activity metrics in our Salesforce CRM

You Have:

• 15+ years of relevant sales experience, preferably in earlier-stage virtual / digital health companies or who has worked at a payer organization before
• Proven success at cultivating highly collaborative relationships across key payer functions, including Product, Clinical, National Accounts, Network, Legal and more 
• Experience working with both national and regional payers, with preferred experience with Blues plans 
• Experience with complex contract negotiations 
• Comfortability  working independently
• Superb project management, organizational and communication skills
• Strong public speaking skills and a willingness to present in front of large audiences when needed
• Ability to effectively manage multiple priorities in a fast-paced environment
• Willingness to travel 

Our office is located in Watertown, Massachusetts but we’ve developed a robust remote working structure to give us more flexibility geographically while hiring for many positions. 

This role can be done largely remotely, there are several times a year when staff come together onsite for planning and team building.  

We are always looking for valuable talent to add to our growing team. Even if you’re not sure this role is the one for you, don’t let that stop you. We’d love to have a conversation to see where you could fit. 

Firefly is an equal opportunity employer. We value diverse backgrounds and perspectives. We're committed to building and sustaining an inclusive workplace culture where individuals are treated with dignity and respect. All employment is decided on the basis of qualifications, merit, and business need.

See more jobs at Firefly Health

Apply for this job