Job Title: Global Senior Producer

Location: Remote (mostly US-based)

Company: PTW

About Us: We are a leading development services studio specializing in the gaming industry. Our team of highly skilled artists, designers, and developers work with top-tier clients worldwide to create stunning visuals, VFX, and immersive experiences for games.

Role Overview: We are seeking a visionary Global Senior Producer with a passion for the gaming industry to guide our talented team. You will oversee project proposal management and ensure high-quality deliverables that align with our clients' goals, working closely with game developers, creative directors, and production teams, always keeping in mind feasibility, scope, timeline, and budget.

Key Responsibilities:

• Work with a team of leaders to develop project proposals including resources across the globe.
• Develop project schedules considering the product’s intended features, timeline, and resources.
• Identify and schedule project milestones.
• Manage RFP schedules and resolve potential conflicts between parallel proposals.
• Maintain consistent communication with all PTW departments and discipline heads.
• Review the practicality of game design and technical design documents.
• Organize subject matter experts around PTW’s Global organization in order to provide the information required for accurate proposal estimates.
• Assist in building world-wide cross-discipline teams with the assistance of subject matter experts, discipline heads, and global talent acquisition specialists in order to execute on approved proposals.
• Facilitate technical and non-technical communication among team members and departments.
• Manage project budgets, game features, resources, and timeline, driving the proposal process from end to end.
• Understand, refine, and disseminate the product vision and provide input for the conceptual design of games.
• Utilize traditional and cutting-edge project management techniques to ensure timely delivery, high quality, effective use of resources, and good team morale.
• Identify areas that could use process improvement, and gather solutions, and help drive them through implementation.
• Collaborate with creative teams and clients to ensure alignment with the project’s artistic vision.
• Help translate client needs into creative direction.
• Build and maintain strong client relationships, ensuring clear and consistent communication.
• Negotiate project scope, timelines, and budgets with clients to ensure mutual satisfaction.
• Provide exceptional customer service, ensuring client satisfaction and fostering long-term partnerships.

• Bachelor degree, at least 8 years of production/project management experience and 7 years of proven experience in game development.
• Experience in internal production/project management on at least 4 published game products from inception to delivery at a development studio.
• Excellent leadership and communication skills, with a collaborative approach to effectively convey creative concepts and ideas to cross-functional teams.
• Excellent communication in English, both written and spoken.
• Ability to thrive in a fast-paced, creative environment with tight deadlines.
• Familiarity with game development pipelines, from pre-production to post-production.
• Experience in AAA and indie game development.
• Familiarity with Unity and Unreal Engines.
• Familiarity with art/audio/development pipelines.
• Project management training from a recognized educational or certification program.
• Membership in PMI or a similar professional project management association.
• Additional spoken/written languages.

What we offer

• Permanent and fulltime position with competitive
• 401K and Group Insurance Benefits coverage
• Flexible & remote work model
• Collaborative, dynamic and entrepreneurial culture

Who we are

PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Ghostpunch. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

https://1518studios.com/

http://www.ptw.com

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Join our team as a Tier-1 Player Support Representative. You will be part of a team providing chat and email customer and TECHNICAL SUPPORT for gamers by maintaining positive, empathetic, and professional attitude towards players and delivering high level of experience.

In this part-time role, you'll have theflexibility to choose shifts or time based on your availability.

Service Duration: The service shall span a period of six months.

Pre-project Training: You shall undergo a paid training as needed prior to participating in the project.

Refresher Training: You shall maintain and update your knowledge by participating in refresher training every X weeks/days without any compensation, as a prerequisite for continuing their services with PTW.

Work Schedule:Your work schedule will be flexible, with shifts made available for your selection according to your preference.However, you shall agree and understand that the allotment of shifts shall purely be on a first come-first served basis. The schedule will be forecasted on a weekly basis from Sunday to Saturday, inviting all participating freelancers to self-schedule.

Schedule Changes: While the forecasted schedule may undergo minimal changes (additional or removal), you will be notified promptly of any alterations.

Grab Shift: You agree to grab a minimum of 6 to 8 hours daily or a total of at least 30 to 40 hours weekly. The minimum requirement will not apply during periods of low service demand. Such period will be determined at the sole discretion of PTW.

Commencement of the Project: Successful completion of the pre-project training period, and one (1) week nesting period is a must. PTW shall be liable to compensate the Consultant as specified in the payment summary details for services rendered.

You are required to submit a BIR registered service invoice every month (You must be a registered Freelancer/Individual Contractor).

Responsibilities:

• Promptly respond and help players with their questions, queries, and problems either via email and/or chat.
• Resolve player complaints and problems by quickly identifying the issue, troubleshoot effectively, provide accurate information, and follow up to ensure correct resolution.
• Explain and guide customers through product features and functionalities.
• Stay focused on the quality by ensuring consistency and adherence to high standards.
• Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem.
• Maintain an average handle time of 8 minutes on email and 12 minutes on chat.
• Handle up to three concurrent chats while working on chat channel.
• To deliver customer satisfaction level of 70% or above.
• Participate in daily pre-shift huddles/meetings to remain up to date with any changes in policies and process.

Qualifications:

• Understanding of how to troubleshoot product features and functionalities.
• Experience providing technical-oriented customer service.
• Ability to conduct research to stay on top of game software and hardware trends.

Minimum Technical Requirements for this job include:

• Windows/Apple laptop or desktop
• Latest processor and operating system
• Minimum of 8 GB RAM
• Microphone and audio enabled
• Available free USB port
• Internet speed: 20 mbps or higher

Ideal candidates must have the following:

• Strong written & verbal communication skills.
• Full proficiency in English languages.
• Logical, analytical, and reasoning skills.
• Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, Nintendo & PC.
• The willingness to adapt to our working style and method.
• Good computer skills and fair networking knowledge.
• A positive, empathetic, and professional attitude towards players at all times.

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THIS POSITION DEMANDS FLUENT ENGLISH

PTW is seeking a highly skilled and creative Senior VFX Artist to join our dynamic team. The ideal candidate will have extensive experience in creating stunning visual effects for video games, with a strong understanding of the latest industry tools and techniques. This role requires a collaborative individual who can work closely with other artists, designers, and engineers to bring our game worlds to life.

Key Responsibilities:

• Design and Implementation: Create high-quality visual effects (VFX) including explosions, fire, smoke, water, and magical effects that enhance the gaming experience.
• Collaboration: Work closely with the art, design, and engineering teams to ensure VFX are seamlessly integrated into the game.
• Optimization: Optimize VFX for performance without compromising quality, ensuring they run smoothly on target platforms.
• Innovation: Stay updated with the latest industry trends and technologies to continually improve the quality and efficiency of VFX production.
• Documentation: Maintain clear and organized documentation of VFX processes and workflows.

Qualifications

• Knowledge of Unity and Unreal Particle System.
• Experience with the CASCADE interface in Unreal.
• Examples of Flipbooks VFX in your portfolio and stylised effects.
• Experience of using industry-standard content creation software (e.g. Maya, 3ds Max, Photoshop, Substance) to create assets to use in-engine.
• Strong understanding of Real-time VFX techniques and pipeline.
• Experience with various supplemental 3D and VFX authoring packages (Maya, Houdini, Substance, etc.)
• Portfolio that demonstrates a breadth of both technical and artistic execution of real-time VFX.
• Strong understanding optimizing VFX for console and mobile game development.
• Experience with shader creation inside Unity and Unreal.
• Knowledge of game production pipeline and life cycle.
• A critical eye for the timing, animation, and motion of real-world objects and visual VFX.
• Bilingual Portuguese/English
  

• Competitive remuneration.
• Health insurance.
• Life Insurance.
• Private pension,
• Transportation allowance.
• Meal ticket.
• Dynamic, multicultural and fun environment.
• You will be working at the world's leading provider of game services.
• Supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability.
• Dedicated employee wellbeing program.
• Career growth opportunities.

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in gaming industry, with over 40 studios in 16 countries worldwide and offices across America, Europe, South America, and Asia.

Our industry leading services include art production, game development, quality assurance, plaer support, community management, localization, localization QA,audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

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Title: Player Support Advocate

Location: Remote | Work from Home

Hours: Part-Time

Familiarisation/Training: Fully Paid

Start Date:December - January

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
• Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify trends in customer queries.

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming is advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Be able to attend two weeks full-time training held between 09:00 - 18:00 GMT.

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

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Title: Player Support Advocate

Location: Remote | Work from Home

Hours: Part-Time

Familiarisation/Training: Fully Paid

Start Date:December - January

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
• Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify trends in customer queries.

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming is advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Be able to attend two weeks full-time training held between 09:00 - 18:00 GMT.

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

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Title: Player Support Advocate

Location: Remote | Work from Home

Hours: Part-Time

Familiarisation/Training: Fully Paid

Start Date:December - January

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
• Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify trends in customer queries.

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming is advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Be able to attend two weeks full-time training held between 09:00 - 18:00 GMT.

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

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Title: Player Support Advocate

Location: Remote | Work from Home

Hours: Part-Time

Familiarisation/Training: Fully Paid

Start Date:December - January

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
• Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify trends in customer queries.

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming is advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Be able to attend two weeks full-time training held between 09:00 - 18:00 GMT.

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

See more jobs at Pole To Openings

Apply for this job

Join our team as a Tier-1 Player Support Representative. You will be part of a team providing chat and email support for gamers by maintaining positive, empathetic, and professional attitude towards players and delivering high level of experience.

In this part-time role, you'll have theflexibility to choose shifts or time based on your availability.

Service Duration: The service shall span a period of six months.

Pre-project Training: You shall undergo a paid training as needed prior to participating in the project.

Refresher Training: You shall maintain and update your knowledge by participating in refresher training every X weeks/days without any compensation, as a prerequisite for continuing their services with PTW.

Work Schedule:Your work schedule will be flexible, with shifts made available for your selection according to your preference. However, you shall agree and understand that the allotment of shifts shall purely be on a first come-first served basis. The schedule will be forecasted on a weekly basis from Sunday to Saturday, inviting all participating freelancers to self-schedule.

Schedule Changes: While the forecasted schedule may undergo minimal changes (additional or removal), you will be notified promptly of any alterations.

Grab Shift: You agree to grab a minimum of 6 to 8 hours daily or a total of at least 30 to 40 hours weekly. The minimum requirement will not apply during periods of low service demand. Such period will be determined at the sole discretion of PTW.

Commencement of the Project: Successful completion of the pre-project training period, and one (1) week nesting period is a must. PTW shall be liable to compensate the Consultant as specified in the payment summary details for services rendered.

You are required to submit a BIR registered service invoice every month (You must be a registered Freelancer/Individual Contractor).

Responsibilities:

• Promptly respond and help players with their questions, queries, and problems either via email and/or chat.
• Resolve player complaints and problems by quickly identifying the issue, troubleshoot effectively, provide accurate information, and follow up to ensure correct resolution.
• Explain and guide customers through product features and functionalities.
• Stay focused on the quality by ensuring consistency and adherence to high standards.
• Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem.
• Maintain an average handle time of 8 minutes on email and 12 minutes on chat.
• Handle up to three concurrent chats while working on chat channel.
• To deliver customer satisfaction level of 70% or above.
• Participate in daily pre-shift huddles/meetings to remain up to date with any changes in policies and process.

Minimum Technical Requirements for this job include:

• Windows/Apple laptop or desktop
• Latest processor and operating system
• Minimum of 4 GB RAM
• Microphone and audio enabled
• Available free USB port
• Internet speed: 20 mbps or higher

Ideal candidates must have the following:

• Strong written & verbal communication skills.
• Full proficiency in English languages.
• Logical, analytical, and reasoning skills.
• Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, Nintendo & PC.
• The willingness to adapt to our working style and method.
• Good computer skills and fair networking knowledge.
• A positive, empathetic, and professional attitude towards players at all times.

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Apply for this job

Title: Player Support Advocate

Location: Remote | Work from Home

Hours: Part-Time

Familiarisation/Training: Fully Paid

Start Date:December - January

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
• Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify trends in customer queries.

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming is advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Be able to attend two weeks full-time training held between 09:00 - 18:00 GMT.

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

See more jobs at Pole To Openings

Apply for this job

Title: Player Support Advocate

Location: Remote | Work from Home

Hours: Part-Time

Familiarisation/Training: Fully Paid

Start Date:December - January

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
• Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify trends in customer queries.

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming is advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Be able to attend two weeks full-time training held between 09:00 - 18:00 GMT.

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

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(English to follow)

Poste: Programmeur(se) logiciel en chef(fe) -Ghostpunch Games

Québec, Canada

Le rôle de Programmeur(se) logiciel en chef(fe) est une responsabilité supplémentaire généralement attribuée à un ingénieur logiciel ou à un ingénieur logiciel senior. En plus de la programmation directe, ce poste fournit un soutien technique pratique à la programmation d'une équipe de développement de projet Ghostpunch, aidant le producteur et le directeur de la technologie à utiliser les ressources de programmation de la manière la plus compétente et la plus efficace possible

attribué à cette équipe. En tant que responsable désigné, cette personne est habilitée, en conséquence, à fournir des conseils généraux et des commentaires aux autres programmeurs de cette même équipe concernant la qualité et la technique.

aspects de l'œuvre produite. Fournir des commentaires au producteur sur la meilleure façon d'utiliser et de planifier efficacement les ressources techniques afin d'assurer un flux de travail efficace tout au long de la durée de la

projet. En tant que conseiller en programmation de l'équipe, cette personne aide le producteur à s'assurer que la qualité globale de la programmation de Ghostpunch est constamment égale et/ou supérieure aux normes

établi par le directeur de la technologie, s'acquittant de ces fonctions avec un minimum de supervision. En plus des tâches pratiques de programmation, le programmeur logiciel en chef aide à d'autres tâches de gestion telles que la définition de la portée des projets, la rédaction de documents techniques et l'évaluation du personnel.

DEVOIRS ET RESPONSABILITÉS ESSENTIELS:

• Établir une solide relation de travail avec le directeur de la technologie, les programmeurs de l'équipe et leur producteur attitré.
• Fournir un leadership et des conseils techniques généraux aux autres ingénieurs logiciels affectés à leur équipe de développement.
• Participer au processus de conception de la programmation du jeu.
• Maintenir une communication régulière avec les autres disciplines de développement de jeux (c'est-à-dire l'art, le design et l'audio) afin de déterminer comment leurs efforts affecteront la programmation d'un jeu.
• Écrire et déboguer le moteur de base et le code du jeu.
• Écrivez des outils avancés et d'autres utilitaires pour soutenir le travail sur les projets.
• Anticiper, cerner et articuler les problèmes et élaborer des solutions préventives.
• Aider les ingénieurs logiciels moins expérimentés dans diverses tâches au besoin.
• Estimez avec précision le temps nécessaire pour accomplir chaque tâche assignée.
• Fournir des commentaires sur la faisabilité technique du projet et aider le producteur et le concepteur principal à s'assurer que la conception du projet, les illustrations, le son, etc. correspondent aux exigences techniques des plateformes.
• Responsable de la création du Document de Conception Technique (TDD), de la décomposition du projet en modules et de la conception des liens entre ces modules. Travailler avec le producteur pour intégrer toute modification apportée à la TDD.
• Travailler avec l'artiste principal pour mettre en place une structure de répertoires à utiliser par tous les membres de l'équipe pendant la durée du projet et de l'archivage.
• Informer de manière proactive le producteur des modifications potentielles à l'horaire de travail, aux ressources et toute situation/condition susceptible d'affecter négativement la dynamique de groupe et/ou le moral des ingénieurs logiciels affectés au projet.
• Sous la direction du producteur, planifier et coordonner les ressources de programmation de l'équipe afin d'assurer un flux de travail efficace pendant toute la durée du projet.

QUALIFICATIONS:

• Doit posséder des compétences supérieures en communication orale et écrite et des compétences interpersonnelles.
• Doit être capable de travailler de manière autonome avec peu ou pas de supervision.
• La capacité de communiquer avec succès avec les artistes, les designers et les ingénieurs du son.
• Solides compétences générales et expérience en informatique
• Connaissance pratique de C/C++.
• Connaissance pratique du langage d'assemblage.
• Compréhension approfondie de la conception de code de jeu.
• Le désir et la capacité de comprendre et d'optimiser le flux de travail de développement dans toutes les disciplines.
• La capacité d'écrire du code pour n'importe quel aspect d'un jeu.
• Connaissance pratique de la conception et de la mise en œuvre de jeux de base.
• Compréhension approfondie des tendances matérielles et logicielles de l'industrie du jeu.
• Posséder une connaissance à jour des produits de console, y compris les exigences de soumission technique et la connaissance de la distribution des versions.
• Capable de travailler dans un environnement collaboratif et axé sur l'équipe.
• Une forte envie d'écrire du code de jeu.

FORMATION ET EXPÉRIENCE:

• Exige généralement un baccalauréat en informatique ou dans un domaine connexe et au moins 4 ans d'expérience en tant que programmeur/ingénieur logiciel dans l'industrie du jeu ou une combinaison équivalente d'études et d'expérience de travail pratique.
• Doit avoir de l'expérience en programmation/conception de logiciels sur au moins 1 produit de jeu du début à la fin.
• Doit avoir une formation et/ou une expérience préalable en gestion/leadership.

À propos de nous:

Chez Ghostpunch Games, qui fait partie de la famille PTW, nous prospérons grâce à la créativité et à la collaboration, en créant des expériences de jeu immersives qui captivent les joueurs du monde entier. Nous sommes une communauté dynamique d'innovateurs et nous recherchons des gens passionnés qui partage notre enthousiasme pour le développement de jeux!

https://ghostpunch.com/

=====

Position: Lead Software Programmer -Ghostpunch Games

Quebec, Canada

The Lead Software Programmer role is an additional responsibility typically assigned to a Software Programmer or Sr. Software Programmer. In addition to direct programming, this position provides hands-on, technical programming support to a Ghostpunch project development team, assisting the Producer and Director of Technology in affecting the most competent and efficient utilization of programming resources

allocated to that team. As the assigned Lead this person is empowered, accordingly, to provide general guidance and input to fellow programmers on that same team regarding the quality and technical

aspects of the work produced. Provides input to the Producer as to how best to efficiently utilize and schedule technical resources to help ensure an efficient workflow throughout the duration of the

project. As team Programming adviser this person assists the Producer in making sure that the overall quality of Ghostpunch programming is consistently equal to and/or greater than the standards

established by the Director of Technology, carrying out those duties with minimal supervision. In addition to hands-on programming duties, the Lead Software Programmer assists in other management duties such as scoping projects, writing tech docs, and personnel evaluation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish a solid working relationship with the Director of Technology, team programmers and their assigned Producer.
• Provide leadership and general technical guidance to fellow Software Engineers assigned to their development team.
• Participate in the game programming design process.
• Maintain regular communication with other game development disciplines (i.e. Art, Design and audio) in order to determine how their efforts will affect a game’s programming.
• Write and debug core engine and game code.
• Write advanced tools and other utilities to support work on projects.
• Anticipate, identify and articulate problem areas and develop preventative solutions.
• Assist less experienced Software Engineers with various tasks as needed.
• Accurately estimate the amount of time needed to complete each task assigned.
• Provide input as to the project’s technical feasibility and helps the Producer and Lead Designer to ensure that the project design, artwork, sound etc. fits within the technical requirements of the platforms.
• Responsible for creating the Technical Design Document (TDD) breaking down the project into modules and designing links between those modules. Work with the Producer to incorporate any changes to the TDD.
• Work with the Lead Artist to set up a directory structure to be used by all team members for the duration of the project and archiving.
• Proactively inform the Producer of potential changes to the work schedule, resource requirements, and any situation/condition that may adversely affect group dynamics and/or morale of the Software Engineers assigned to the project.
• Under the direction of the Producer, schedule and coordinate the team's programming resources so as to ensure an efficient work flow throughout the duration of the project.

QUALIFICATIONS:

• Must possess superior oral and written communication skills and interpersonal skills.
• Must be able to work independently with little to no supervision.
• The ability to successfully communicate with Artists, Designers and Sound Engineers.
• Strong general computer skills and experience
• Working knowledge of C/C++.
• Working knowledge of assembly language.
• Deep understanding of game code design.
• A desire and ability to understand and optimize the development workflow across all disciplines.
• The ability to write code for any aspect of a game.
• Hands-on knowledge of basic game design and implementation.
• Deep understanding of gaming industry hardware and software trends.
• Possess up-to-date console product knowledge including technical submission requirements and knowledge of build distribution.
• Able to work in a collaborative, team-oriented environment.
• A strong desire to write game code.

EDUCATION AND EXPERIENCE:

• Typically requires a Bachelor’s degree in Computer Science or related field and at least 4 years of experience as a Programmer/Software Engineer in the gaming industry or an equivalent combination of education and practical work experience.
• Must have experience in Programming/Software Design on at least 1 shipping game product from beginning to end.
• Must have prior management/leadership training and/or experience.

About Us:

At Ghostpunch Games, part of the PTW family, we thrive on creativity and collaboration, crafting immersive gaming experiences that captivate players around the globe. We are a vibrant community of innovators, and we’re looking for a passionate people who share our enthusiasm for game development!

https://ghostpunch.com/

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We are looking for an experienced Project Manager to join our Player Support Team, based in Japan. This is a fantastic opportunity to lead a remote team of 20+ to support a AAA gaming partner. You will lead 4 language-based teams, working closely with our client to drive quality and efficiencies in service delivery. Our preferred candidate would be a a gamer and have experience working the games industry.

Job description:

• Lead the daily operations of the team, managing, coaching, and supporting 4 team leads and their teams. .

• Proactively monitor and improve service levels through KPI tracking andanalysis, and implementing necessary changes, when required.

• Act as the main point of contact both internally and externally with partner, proactively communicating and escalating in a timely manner, when required ,

• Responsible forchecking and reviewing work and business reports before sending them to partner.

• Accountable for creating presentations to support weekly, monthly, and quarterly business reviews to report on the performance of the team, including sharing insights to support the data and highlight opportunities for improvement.

• Manage all staffing needs, including hiring, performance management, and vacation planning to ensure the team is running efficiently.

• Develop formal coaching plans and provide support to team members

• Ensure the team follows all company security guidelines and take required action, if necessary.

• Take on additional managerial tasks as needed.

• Flexibility for meetings that may fall outside regular hours due to time zone differences.

• Minimum of 4 years of customer service and/or technical support experience in a contact centre.

• Proven track record in managing and leading a small to mid-size team.

• Effective verbal and written communication skills in English (C1 Level)

• JLPT N1 fluency in Japanese or higher.

• Experienced in delivering excellent customer service via email and chat,

• Gamer or understanding of games and ability to provide in-depth gaming (PC/console/mobile) troubleshooting and support.

• Ability to create, analyse, and present information confidently

• Team management experience

• Team player mentality.

• Salary increase available

• Transportation expenses paid

• Free dress and hairstyle

• Various types of social insurance

• Annual paid leave system

• Full remote

About us:

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

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You will be responsible for the correct localization of video game content and other associated text into from English into Filipino. You will work following product specific guidelines to ensure the maximum linguist quality and adherence to all relevant conventions. You will be working as part of a team to produce high quality translations, either translating yourself or reviewing.

As a member of the Translation Team you will report into the Project Management team and must work closely with internal and external translators. As a Translator you have no direct reports.

Duties and Key Responsibilities

• Creates or helps create glossaries and style guides following pre-defined guidelines from the client.
• Creates or helps create characterization documents
• Carries out translation work following provided guidelines and instructions, including First Party terminology.
• Carries out revision work following provided guidelines and instructions, including First Party terminology.
• All work is carried out meeting the outlined deadlines and industry standard productivity figures.
• Provides linguistic feedback for work carried out externally.
• Works as part of a larger team of translators or revisers.

1. Must have at least one to experience in translation industry - English to Filipino(video games specific experience welcome) or proven use of FILIPINO language in a professional environment.
2. Excellent knowledge of business software applications (e.g. Microsoft Office)
3. Ideally knowledge of MemoQ
4. Ideally with experience working with TMS software (Plunet/XTRF)
5. Clear and effective communication skills (verbal and written)
6. Demonstrates proactivity
7. Good organization and problem-solving skills
8. Keeps a “can do” attitude and positive thinking

Qualifications

Translation or language-related BA studies or equivalent preferred e.g Bachelor of Arts in Filipino (AB FIL)

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Title: Lead Designer

Location: Remote

About PTW: PTW is a global leader in gaming and digital services, with a passion for innovation and creativity at our core. We are looking for a talented Lead Designer to join our dynamic team and help shape the future of gaming experiences.

Overview: As the Lead Designer, you will take charge of the design vision, guiding the creative direction of projects from concept through to delivery. You will be responsible for collaborating with cross-functional teams, ensuring that all visual elements align with the product's narrative and gameplay mechanics. Your contributions will be pivotal in maximizing the player experience and driving the success of our projects.

Responsibilities:

• Lead and inspire a team of designers, fostering a collaborative and innovative culture.
• Develop and execute the overall design vision for projects, ensuring alignment with product objectives and target audiences.
• Create high-quality visual assets, including character designs, environments, and UI elements that enhance gameplay.
• Direct the design process, providing guidance and mentorship to junior designers.
• Work closely with product managers, programmers, and artists to ensure a cohesive development process.
• Conduct regular design reviews, providing constructive feedback to enhance quality and creativity.
• Stay updated with industry trends and best practices to continuously improve design processes and outcomes.
• Analyze player feedback and metrics to iteratively improve game design and user experience.

What We Are Looking For:

• Proven experience in game design, with at least 5 years in a leadership role.
• Strong portfolio showcasing design work across various platforms (console, PC, mobile).
• Expertise in using design tools such as Adobe Creative Suite, Unity, or Unreal Engine.
• Deep understanding of user experience principles and game mechanics.
• Exceptional communication skills with the ability to articulate design concepts clearly to stakeholders.
• Strong analytical skills to assess player engagement and game performance metrics.
• Passionate about gaming with a keen interest in current trends and innovations.
• Ability to handle multiple projects and deadlines in a fast-paced environment.

What we offer:

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
• Attractive remuneration, holidays, regular team competitions with great prizes. Our environments thrive with collaborative team-work with people from all around the world, different nationalities, and languages.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing program. We empower our people and offer regular progression opportunities to ensure our employees flourish.
• Learn as you work and be part of something real that changes the face of gaming - forever.

About us:

PTW is a boutique-with-scale games services company with over 40 studios in 12 countries worldwide. Our range of services includes art and audio production, game development, quality assurance, player support, community management, localization, localization QA, voice production, and data collection.

PTW Bucharest opened its doors in 2016 and has grown from providing Player Support to a range of mobile and AAA games publishers to also offering QA and Localization QA services.

We’re part of a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer’s experience as perfect as possible. For over 30 years, PTW has been providing industry-leading services to every part of the globe. From our humble beginnings as a single office in Japan in 1994, we’ve become a global force with offices across North America, Europe, India, and Asia. The PTW family of brands includes SIDE, Gostpunch and OR Esports. For more information, visit www.ptw.com.

Welcome to PTW

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Join Our Team as a Lead Software Engineer!

Company: PTW

Location: Remote

Your Role:

As a Lead Software Engineer, you will take on an exciting role that often complements the responsibilities of a Software Engineer or Sr. Software Engineer. Beyond direct programming, you will provide hands-on technical support to a dedicated Ghostpunch project development team. You'll collaborate closely with the Producer and Director of Technology to ensure the optimal use of programming resources for your team.

As the appointed Lead, you’ll have the authority to guide your fellow programmers, sharing insights on quality and the technical aspects of their work. Your valuable input will help the Producer strategize on the efficient utilization and scheduling of technical resources, fostering a smooth workflow throughout the project.

In your role as a Programming adviser, you’ll work with the Producer to maintain the overall quality of Ghostpunch programming, ensuring it meets or exceeds the standards set by the Director of Technology, all while requiring minimal supervision. Alongside your programming duties, you will also engage in other management responsibilities such as project scoping, technical documentation writing, and personnel evaluation.

What We're Looking For:

• Bachelor’s degree in Computer Science or related field and at least 4 years of experience as a Programmer/Software Engineer in the gaming industry or an equivalent combination of education and practical work experience.
• Experience in Programming/Software Design on at least 1 shipping game product from beginning to end.
• Prior management/leadership training and/or experience.

Responsabilities:

· Establish a collaborative relationship with the Director of Technology, team programmers, and Producer.

· Provide leadership and technical guidance to Software Engineers on the development team.

· Engage in game programming design processes.

· Maintain communication with other disciplines (Art, Design, Audio) regarding their impact on programming.

· Write and debug core engine and game code.

· Develop advanced tools and utilities to support projects.

· Identify and resolve potential problem areas proactively.

· Assist less experienced Software Engineers as needed.

· Estimate time requirements for tasks accurately.

· Advise on technical feasibility and ensure alignment of project design with platform requirements.

· Create and manage the Technical Design Document (TDD), detailing project modules and their connections.

· Work with the Lead Artist to set up a directory structure for team collaboration and archiving.

· Keep the Producer informed of changes to the work schedule, resource needs, and any issues affecting team dynamics.

· Plan and coordinate programming resources under the Producer's guidance to ensure efficient workflow.

Why PTW? We believe in creating a culture that promotes growth, innovation, and fun. Join us in transforming the future of gaming while developing your career alongside brilliant minds!

About us:

PTW is a boutique-with-scale games services company with over 40 studios in 12 countries worldwide. Our range of services includes art and audio production, game development, quality assurance, player support, community management, localization, localization QA, voice production, and data collection.

PTW Bucharest opened its doors in 2016 and has grown from providing Player Support to a range of mobile and AAA games publishers to also offering QA and Localization QA services.

We’re part of a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer’s experience as perfect as possible. For over 25 years, PTW has been providing industry-leading services to every part of the globe. From our humble beginnings as a single office in Japan in 1994, we’ve become a global force with offices across North America, Europe, India, and Asia. The PTW family of brands includes SIDE, and OR Esports. For more information, visit www.ptw.com.

Welcome to PTW

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Title: Player Support Advocate

Location: Remote | Work from Home

Familiarisation/Training: Fully Paid

Start Date:December - January

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
• Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify trends in customer queries.

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming is advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Be able to attend two weeks full-time training held between 09:00 - 18:00 GMT.

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

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Title: Player Support Advocate

Location: Remote | Work from Home

Familiarisation/Training: Fully Paid

Start Date:December - January

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
• Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify trends in customer queries.

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming is advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Be able to attend two weeks full-time training held between 09:00 - 18:00 GMT.

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

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Title: Player Support Advocate

Location: Remote | Work from Home

Familiarisation/Training: Fully Paid

Start Date:December - January

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
• Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify trends in customer queries.

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming is advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Be able to attend two weeks full-time training held between 09:00 - 18:00 GMT.

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

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Title: Senior Producer

Location: Remote

The Position

PTW is seeking an experienced and dynamic Senior Producer to join our forward-thinking team. In this role, you will play a crucial part in ensuring the successful delivery of our cutting-edge projects. As a Senior Producer, you will lead the development process from conception to completion, overseeing project timelines, coordinating resources, and ensuring the highest quality standards are met.

Your role will involve collaboration with various teams, including design, development, and marketing, to synchronize efforts and maintain project momentum. You will be an advocate for the project, managing relationships with stakeholders, and communicating progress effectively.

Key Responsibilities

• Craft comprehensive project schedules that align with the envisioned features, timelines, and available resources of the product. These schedules should reflect a well-structured and efficient strategy for managing all facets of game production, including design, art, programming, and more.
• Identify and monitor key project milestones.
• Collaborate with the Directors of Art, Programming, and Design to allocate team resources effectively and oversee the daily operations of all assigned members.
• Assess the feasibility of game and technical design documents against the constraints of available time and resources.
• Ensure smooth communication, both technical and non-technical, among team members and departments.
• Keep open lines of communication with external departments (such as Marketing, Legal, Creative Services, and company executives) to keep them updated on the project's progress.
• Oversee project budgets, while proactively identifying and resolving any potential conflicts that may arise between game features, resources/budget, and timelines.
• Clarify, enhance, and share the product vision, while contributing insights for the conceptual design of games.
• Employ a blend of traditional and innovative project management strategies to ensure timely delivery, exceptional quality, optimal resource utilization, and strong team morale.
• Guide and mentor Assistant and Associate Producers to hone their skills and maximize their contributions.
• Address daily personnel concerns for assigned team members, including performance evaluations and problem resolution, while employing standard conflict resolution techniques as necessary.
• Examine testing documentation and oversee the quality assurance process.
• Engage in post-mortem review sessions to highlight successes and challenges in each project, utilizing insights gained to refine processes.
• Participate in product demonstrations and press engagements as required.
• Communicate with licensors when needed and coordinate with the legal department on licensing matters.

• Bachelor's degree and at least 8 years of production/project management experience or an equivalent combination of education and practical work experience.
• Must have experience in internal production/project management on at least 4 published game products from inception to delivery.

Preferred Qualifications

• Project management training from a recognized educational or certification program is preferred.
• Membership in PMI or similar professional project management association is preferred.
• Experience as a game programmer, artist or designer is preferred.

What we offer:

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
• Attractive remuneration, holidays, regular team competitions with great prizes. Our environments thrive with collaborative team-work with people from all around the world, different nationalities, and languages.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing program. We empower our people and offer regular progression opportunities to ensure our employees flourish.
• Learn as you work and be part of something real that changes the face of gaming - forever.

About us:

PTW is a boutique-with-scale games services company with over 40 studios in 12 countries worldwide. Our range of services includes art and audio production, game development, quality assurance, player support, community management, localization, localization QA, voice production, and data collection.

PTW Bucharest opened its doors in 2016 and has grown from providing Player Support to a range of mobile and AAA games publishers to also offering QA and Localization QA services.

We’re part of a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer’s experience as perfect as possible. For over 30 years, PTW has been providing industry-leading services to every part of the globe. From our humble beginnings as a single office in Japan in 1994, we’ve become a global force with offices across North America, Europe, India, and Asia. The PTW family of brands includes SIDE, Gostpunch Games and OR Esports. For more information, visit www.ptw.com.

Welcome to PTW

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Position: Player Support Advocate

Department:Player Support

Location: Remote, candidates in the CST or EST zone are preferred

Positions: 20, freelancer

Purpose of the job

As one of ourPlayer Support Advocates, you will be an ambassador for our brand and your role will be to provide 1st line Technical and Customer support to our clients’ customers. You should be calm, technically minded, and have a pro-active and positive "can do" attitude. Your goal will be to make the customer journey as seamless as possible.

Position in the organization

The successful candidate will be part of the existing team within the Player Support department.

Duties and key responsibilities

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority.
• Resolving all technical issues raised by customers by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
• You will communicate effectively while working within a dynamic team structure with individual and shared team objectives. It is your responsibility as a team member to ensure the best customer care experience is given to all customers.
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent quality.
• Working with your colleagues across the wider customer community to identify any trends in any customer queries.

Knowledge, experience and skills

• Excellent attention to detail, strong communication skills, and knowledge of Microsoft Excel.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Experience of someone IT literate, with a tech-savvy mind, or comes from a technical IT PC support background.
• Our Advocates must be able to multi-task, ensuring an amazing-accurate service is provided 100% of the time.

Qualifications

A bachelor’s degree in a relevant subject area would be an advantage.

Additional information

Flexibility to work unsociable hours to mirror 9am-6pm PST

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

Competitive Salary

Who we are 

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.  

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com. 

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