Position: Player Support Advocate

Department:Player Support

Location: Remote, candidates in the CST or EST zone are preferred

Positions: 20, freelancer

Purpose of the job

As one of ourPlayer Support Advocates, you will be an ambassador for our brand and your role will be to provide 1st line Technical and Customer support to our clients’ customers. You should be calm, technically minded, and have a pro-active and positive "can do" attitude. Your goal will be to make the customer journey as seamless as possible.

Position in the organization

The successful candidate will be part of the existing team within the Player Support department.

Duties and key responsibilities

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority.
• Resolving all technical issues raised by customers by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
• You will communicate effectively while working within a dynamic team structure with individual and shared team objectives. It is your responsibility as a team member to ensure the best customer care experience is given to all customers.
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent quality.
• Working with your colleagues across the wider customer community to identify any trends in any customer queries.

Knowledge, experience and skills

• Excellent attention to detail, strong communication skills, and knowledge of Microsoft Excel.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Experience of someone IT literate, with a tech-savvy mind, or comes from a technical IT PC support background.
• Our Advocates must be able to multi-task, ensuring an amazing-accurate service is provided 100% of the time.

Qualifications

A bachelor’s degree in a relevant subject area would be an advantage.

Additional information

Flexibility to work unsociable hours to mirror 9am-6pm PST

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

Competitive Salary

Who we are 

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.  

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com. 

See more jobs at Pole To Openings

Apply for this job

Position: Team Lead

Department:Player Support

Location: Remote, candidates in the CST or EST zone are preferred

The individual will be a dynamic and highly motivated manager who can cultivate and build relationships easily. Your role will be fully accountable for ensuring all company principles and procedures are adhered to, including managing all operational aspects and personal development of your agents.

The ideal candidate will be engaging, personable, enthusiastic and results-orientated with an eye for detail, who is committed to delivering excellent customer service through the development of their team

You will work with our existing Team Leaders across the wider CX Community, including Account Managers to develop, support and ultimately grow your campaign.

What you’ll be doing

Responsible for the delivery of your assigned departments SLAs, ensuring that all compliance, commercial and efficiency targets are met or exceeded.

• Managing agent and team performance versus KPI’s/targets.
• Providing guidance and coaching feedback and development plans for your team.
• Responsible for the full people management cycle of your team.
• Responsible for working proactively and constructively with other company stakeholders to establish and maintain department compliance, performance, policies and procedures whilst shaping a 'can do' culture.
• A key part of your role will be to carry out analysis of the campaign in liaison and

conjunction with other Team Leaders, identifying key areas for development and gathering intelligence.

• What we’re looking for
• Previous Supervisory/Team Leader/Manager experience preferably within an outsourced or contact centre environment.
• Proven track record of exceeding targets through building strong client relationships.
• Excellent presentation, verbal, written, communication and interpersonal skills.
• Must be self-motivated with the ability to forecast campaign opportunities.
• Confidence, enthusiasm and energy
• Well organised and with an attention to detail
• Be a fantastic advocate for our brand

Competitive Salary

Medical, Dental, Vision, 401k with matching

Who we are 

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.  

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com. 

See more jobs at Pole To Openings

Apply for this job

Position: Player Support Advocate

Department:Player Support

Location: Remote, candidates in the CST or EST zone are preferred

Position: 20, full-time

Purpose of the job

As one of ourPlayer Support Advocates, you will be an ambassador for our brand and your role will be to provide 1st line Technical and Customer support to our clients’ customers. You should be calm, technically minded, and have a pro-active and positive "can do" attitude. Your goal will be to make the customer journey as seamless as possible.

Position in the organization

The successful candidate will be part of the existing team within the Player Support department.

Duties and key responsibilities

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority.
• Resolving all technical issues raised by customers by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
• You will communicate effectively while working within a dynamic team structure with individual and shared team objectives. It is your responsibility as a team member to ensure the best customer care experience is given to all customers.
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent quality.
• Working with your colleagues across the wider customer community to identify any trends in any customer queries.

Knowledge, experience and skills

• Excellent attention to detail, strong communication skills, and knowledge of Microsoft Excel.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Experience of someone IT literate, with a tech-savvy mind, or comes from a technical IT PC support background.
• Our Advocates must be able to multi-task, ensuring an amazing-accurate service is provided 100% of the time.

Qualifications

A bachelor’s degree in a relevant subject area would be an advantage.

Additional information

Flexibility to work unsociable hours to mirror 9am-6pm PST

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

Competitive Salary

Medical, Dental, Vision, 401k with matching

Who we are 

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.  

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com. 

See more jobs at Pole To Openings

Apply for this job

Title:Global Head of Community - Player Support

Location: Remote, can be based anywhere in North America, Portugal, Spain, Romania, Poland or the UK

Contract: Full-Time

PTW International is looking for a department head for its Community Management division. You’ll be growing and expanding the vision, strategy, and operating processes to support our global client base, as well as internal projects. We work with some of the biggest names in the games industry and you’ll have the opportunity to shape, influence and support how players interact with many well-known games around the world.

In this role, you will be responsible for helping to create, implement and optimize our community and social media practices, according to our client’s needs. You will manage, grow and mentor a global team of Community Managers, Social Media Managers and Moderation teams across a wide range of game and genres.

You will be a passionate and tech savvy leader with a strong understanding and knowledge of the role communities play in gaming.  We’re looking for someone who has deep experience in managing teams and communities on a global scale to help build upon our existing service offering.

Job responsibilities

Strategy

• Accountable for the design and implementation of successful community teams, strategies and practices to support client’s game needs and requirements

• Establish, implement, and track common KPIs to measure progression, evaluate ROI & establish internal benchmarks

• Collaborating with PTW Community department, proactively identify and propose innovative solutions, projects, and opportunities to set client’s games apart and deliver great player experiences (e.g. contests, community collaborations, platform collaborations etc.)

• Support Sales and Marketing by providing input and feedback on proposals

Community Management

• Develop Centre of Excellence for community management including technologies, processes, policies, tools and techniques to create engaging communities

• Lead, coach, and mentor Community Managers and establish best practices for developing best-in-class gaming communities

• Help establish content creation processes and plans to support client games needs

• Track & analyze community and content performance KPIs - draft & present reports on a regular basis.

• Craft and coordinate moderation best practices in collaboration with Community Managers

• Conduct benchmarking and assessments

• Assist in creating compelling case studies to support Sales and Marketing around successes and best practices

• An interest/commitment to online safety for player communities is a plus.

• An understanding and interest in AI/automation elements for community management, like Discord bots are a plus.

Management

• Managing multiple teams of up to 10-15 direct reports

• Executive and C-Suite level stakeholder relationship management

• B2B client relationship management and account management experience

• Delivering performance reports and updates to support business reviews

• Contributing to strategic planning process

• Mentor, coach and support department and team needs; building annual KPIs for departmental growth and success.

• 5-8 years Community Manager experience within the gaming industry, with understanding of regional markets, trends and dynamics.

• 3+ years managing, mentoring andcoaching people.

• Understanding of game genres and associated player personas.

• Understanding and knowledge of community and social channel analytics, sentiments trends and able to build top-quality reports

• Measurable success record in establishing and growing communities.

• Experience working in Outsourcing/BPO industry is a plus.

• Experience building business/client proposals, scopes and presentations

• Strong presenting and speaking skillsets and capabilities

• Strong awareness/knowledge and application of social media and  digital marketing technologies.

• Ability to work in a fast-paced & international environment.

• Collaborative, team-focused and community-first mindset

• Fluent in English, both written and spoken.

• Competitive basic salary with performance bonus
• Dynamic and entrepreneurial culture
• You get to work with the latest technologies
• You will be working for one of the worlds leading providers of specialist services to the games industry.

Who we are

PTW is a video games services company which supports video game developers and publishers through outsourced production services. We started 25 years ago and since then, have grown exponentially year-on-year to where we are today. Our history is in gaming, and we are gamers at heart. In our time within the games industry, we have worked on over 1500 titles across all genres and all platforms, including 8 out of the past 10 Game-Of-The-Year-winning titles.

We have grown rapidly over the past few years and now have 35 sites spanning the globe. The PTW umbrella of companies includes SIDE and Orange Rock. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. Orange Rock is our in-house game and product development studio.

Welcome to PTW

See more jobs at Pole To Openings

Apply for this job

We are looking for a talented and experienced Senior Tech Recruiter to join our team. The ideal candidate will have a strong background in tech recruitment, exceptional communication skills, and a passion for identifying and attracting top talent in the market.

Responsibilities:

• Manage the full recruitment cycle for technical positions, from initial screening to final offer.
• Develop and implement recruitment strategies to attract high-quality candidates.
• Collaborate with hiring managers to understand hiring needs and position requirements.
• Utilize various recruitment sources, including social media, resume databases, and networking events.
• Maintain a pipeline of qualified and engaged candidates.
• Conduct technical and behavioral interviews to assess candidates’ skills and cultural fit.
• Provide a positive candidate experience throughout the recruitment process.
• Analyze and report on recruitment metrics to continuously improve the process.

• Proven experience as a Tech Recruiter, preferably in a high-tech recruitment environment.
• Deep knowledge of IT industry technologies and trends.
• Excellent communication and interpersonal skills.
• Ability to manage multiple positions and priorities effectively.
• Experience with recruitment tools and applicant tracking systems (ATS).
• Ability to work independently and as part of a team.
• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.

• Competitive remuneration.
• Health insurance.
• Life Insurance.
• Private pension,
• Transportation allowance.
• Meal ticket.
• Dynamic, multicultural and fun environment.
• You will be working at the world's leading provider of game services.
• Supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability.
• Dedicated employee wellbeing program.
• Career growth opportunities.

PTW a leading games services company with over 40 studios in 12 countries worldwide. Our range of services includes art and audio production, game development, quality assurance, player support, community management, localization, localization QA, voice production, and data collection.

We’re part of a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer’s experience as perfect as possible. For over 25 years, PTW has been providing industry-leading services to every part of the globe. From our humble beginnings as a single office in Japan in 1994, we’ve become a global force with offices in 4 continents. The PTW family of brands includes PTW International, 1518 Studios, SIDE, entalize and OR Esports. Visit our websites for more info.

See more jobs at Pole To Openings

Apply for this job

Role: Strategic Partnership Manager
Contract: Permanent
Type: WFH with 2 visits to the London office per month

We are seeking a Strategic Partnership Manager to oversee our existing business and drive new revenue growth within the video games industry. This individual must be a consultative, highly motivated Relationship Manager who can cultivate and build long-term relationships with developers and publishers, present PTW services, liaise with operations, negotiate contracts, and manage client relationships.

Duties & Responsiblities

• Managing relationships with our existing business accounts in Europe.
• Attending client meetings, presentations, trade shows, etc.
• Presenting PTW services in line with client briefs, with a focus on Audio primarily, but also Localization, LQA and QA services.
• Creating effective solutions that align with client requirements.
• Cross-selling PTW services to our existing clients.
• Collaborating with delivery and support teams to maximize client engagement.

• 3+ years of experience in audio account management or audio production
• Proven track record of relationship building.
• Excellent presentation, communication, and interpersonal skills.
• Ability to forecast opportunities.
• Self-motivated with strong organizational skills.
• Creativity, adaptability, unquestionable ethics, integrity, and team player mentality.
• Strong 360-degree strategic thinking.
• Ability to influence and drive results in a complex business environment, including effective communication with all levels from senior executives to working groups across all functions.
• Excellent communication skills
• Passion for video games

This role is ideal for someone who is engaging, personable, enthusiastic, and results-oriented, with a keen eye for detail. Growth will be driven through relationship building and exceeding existing business revenue targets. The successful candidate will have a proven track record of surpassing expectations by cultivating and growing relationships. They will also have an in-depth knowledge of the video games industry, an understanding of the challenges clients face, and a genuine passion for games.

See more jobs at Pole To Openings

Apply for this job

Role: Strategic Partnership Manager
Contract: Permanent
Type: Hybrid, WFH with 2 visits to the London office per month

We are seeking a Strategic Partnership Manager to oversee our existing business and drive new revenue growth within the video games industry. This individual must be a consultative, highly motivated Relationship Manager who can cultivate and build long-term relationships with developers and publishers, present PTW services, liaise with operations, negotiate contracts, and manage client relationships.

Duties & Responsiblities

• Managing relationships with our existing business accounts in Europe.
• Attending client meetings, presentations, trade shows, etc.
• Presenting PTW services in line with client briefs, with a focus on Audio primarily, but also Localization, LQA and QA services.
• Creating effective solutions that align with client requirements.
• Cross-selling PTW services to our existing clients.
• Collaborating with delivery and support teams to maximize client engagement.

• 3+ years of experience in audio account management or audio production
• Proven track record of relationship building.
• Excellent presentation, communication, and interpersonal skills.
• Ability to forecast opportunities.
• Self-motivated with strong organizational skills.
• Creativity, adaptability, unquestionable ethics, integrity, and team player mentality.
• Strong 360-degree strategic thinking.
• Ability to influence and drive results in a complex business environment, including effective communication with all levels from senior executives to working groups across all functions.
• Excellent communication skills
• Passion for video games

This role is ideal for someone who is engaging, personable, enthusiastic, and results-oriented, with a keen eye for detail. Growth will be driven through relationship building and exceeding existing business revenue targets. The successful candidate will have a proven track record of surpassing expectations by cultivating and growing relationships. They will also have an in-depth knowledge of the video games industry, an understanding of the challenges clients face, and a genuine passion for games.

See more jobs at Pole To Openings

Apply for this job

Title: Player Support Advocate

Location: Remote | Work from Home

Familiarisation/Training: Fully Paid

Start Date:December - January

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
• Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify trends in customer queries.

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming is advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Be able to attend two weeks full-time training held between 09:00 - 18:00 GMT.

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

See more jobs at Pole To Openings

Apply for this job

Position: Account Manager

Department:Player Support

line manager:

Regional Player Support Manager & Site Manager

objective:

Develop Processes and People towards maximizing client satisfaction towards peak efficiency

Overview:We are looking for an additional Account Manager to join our Player Support Team. This is a fantastic opportunity to build and lead a remote team of 30+ in support a well known and beloved IP for a major gaming partner. You will work to closely with our client to drive quality and efficiencies in service delivery.  Our preferered candidate would be a a gamer and have experience working the games industry.

Duties:

• Efficiently manage a team of up to 4 Team Leaders (Potentially Higher)
• Ensure employee performance evaluation  within the coordinated team;
• Efficiently manage resourcing to ensure SLAs are met
• Directly handle Client issues which the Team Leads cannot provide an answer for.
• Set KPIs and development plans for Team Leads;
• Coach and train TL’s to ensure a first class customer experience;
• Oversee the delivery of customer support for a specific client whose service will be delivered through email channels;
• Responsible to carry out any other activities that lead to a better management of requests, to meet the tasks, to become part of the team, thus ensuring the smooth running of business.
• The employee is made aware of the working procedures upon employment and must comply with the existing ones and those which may arise during collaboration.
• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Help the organization’s processes remain legally compliant
• Formulate local strategic and operational objectives
• Examine financial data and use them to improve profitability
• Perform quality controls and monitor production KPIs
• Find ways to increase quality of customer service
• Perform any other job-related duties and as directed by the line manager;
• Ensure billing is accurate for all supported clients
• Develop creative solutions for complex client requests

• Technical Skills: Knowledge of organizational effectiveness and operations management

• Experience budgeting and forecasting

• Familiarity with business and financial principles

• Excellent communication skills

• Outstanding organisational skills

• Communication Skills: Knowledge of foreign languages is an advantage (French, English, German, Spanish, Dutch, Russian and Japanese); Verbal and oral communication (active listening, consistency and clarity of expression, neat vocabulary, appropriate body language);

• Positive attitude, ability to work in team;
• Team management: Prioritize activities and carry them out effectively;
• Personal Management: Eager for development; results oriented; attention to details
• Correctly define the specific problems of his/her activity and can provide effective solutions.
• Constantly concerned about personal development and the development of the team.

Competitive Salary

Medical, Dental, Vision, 401k with matching

Who we are 

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.  

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com. 

See more jobs at Pole To Openings

Apply for this job

Title: Player Support Advocate

Location: Remote | Work from Home

Familiarisation/Training: Fully Paid

Start Date:December - January

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
• Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify trends in customer queries.

• Fluency in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming is advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Be able to attend two weeks full-time training held between 09:00 - 18:00 GMT.

PC requirements:

• An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
• A minimum of 4 GB RAM memory.
• Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
• An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
• A screen with at least a 1080p Full HD display. External monitors are acceptable.
• A (smart)phone usable for two-factor authentication that runs at least:
• Android 9 or newer.
• Apple iOS 15 or newer.
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

See more jobs at Pole To Openings

Apply for this job

At Ghostpunch Games, Part of the PTW family we work closely with our clients to develop high-impact projects in partnership with some of the industry’s top studios. Co-development (Co-Dev) involves collaboration on various stages of a project, from ideation to completion, allowing our teams to contribute expertise in areas such as engineering, art, design, and production to create world-class games and applications.

About This Opportunity:

Please note, this listing is not for an immediate open position but for our Talent Pool for Co-Development Roles. By applying, you are expressing interest in being considered for future project-based opportunities that align with your skills and experience.

These opportunities are contingent on client needs and project availability. As projects are initiated or client proposals are developed, we will review candidates from this pool and contact those who most closely align with the requirements of the specific or prospective co-development opportunity.

How We Keep You Engaged:

We believe in maintaining strong relationships with our talent pool. As part of this community, you’ll receive regular updates, industry insights, and will be kept informed of upcoming opportunities. We will also check in to confirm your availability and interest.

Our hiring teams will carefully vet and select top candidates who best meet project needs, ensuring that you are matched with the right opportunity when it becomes available.

Next Steps:

If you are passionate about contributing to cutting-edge projects and want to be considered for future co-development opportunities, we encourage you to apply to this listing. While there may not be an immediate opening, your application ensures that you will be part of our ongoing talent review for upcoming roles. 

• Experience shipping a mobile game at the professional level
• Experience with a variety of programming languages including C#
• Unity experience

N/A

See more jobs at Pole To Openings

Apply for this job

At Ghostpunch Games, Part of the PTW family we work closely with our clients to develop high-impact projects in partnership with some of the industry’s top studios. Co-development (Co-Dev) involves collaboration on various stages of a project, from ideation to completion, allowing our teams to contribute expertise in areas such as engineering, art, design, and production to create world-class games and applications.

About This Opportunity:

Please note, this listing is not for an immediate open position but for our Talent Pool for Co-Development Roles. By applying, you are expressing interest in being considered for future project-based opportunities that align with your skills and experience.

These opportunities are contingent on client needs and project availability. As projects are initiated or client proposals are developed, we will review candidates from this pool and contact those who most closely align with the requirements of the specific or prospective co-development opportunity.

How We Keep You Engaged:

We believe in maintaining strong relationships with our talent pool. As part of this community, you’ll receive regular updates, industry insights, and will be kept informed of upcoming opportunities. We will also check in to confirm your availability and interest.

Our hiring teams will carefully vet and select top candidates who best meet project needs, ensuring that you are matched with the right opportunity when it becomes available.

Next Steps:

If you are passionate about contributing to cutting-edge projects and want to be considered for future co-development opportunities, we encourage you to apply to this listing. While there may not be an immediate opening, your application ensures that you will be part of our ongoing talent review for upcoming roles. 

• Experience as a Tools Engineer with at least 1 shipped title at the professional level
• Experience with C++ and/or C#
• AAA experience
• Unreal Engine experience

See more jobs at Pole To Openings

Apply for this job

At Ghostpunch Games, Part of the PTW family we work closely with our clients to develop high-impact projects in partnership with some of the industry’s top studios. Co-development (Co-Dev) involves collaboration on various stages of a project, from ideation to completion, allowing our teams to contribute expertise in areas such as engineering, art, design, and production to create world-class games and applications.

About This Opportunity:

Please note, this listing is not for an immediate open position but for our Talent Pool for Co-Development Roles. By applying, you are expressing interest in being considered for future project-based opportunities that align with your skills and experience.

These opportunities are contingent on client needs and project availability. As projects are initiated or client proposals are developed, we will review candidates from this pool and contact those who most closely align with the requirements of the specific or prospective co-development opportunity.

How We Keep You Engaged:

We believe in maintaining strong relationships with our talent pool. As part of this community, you’ll receive regular updates, industry insights, and will be kept informed of upcoming opportunities. We will also check in to confirm your availability and interest.

Our hiring teams will carefully vet and select top candidates who best meet project needs, ensuring that you are matched with the right opportunity when it becomes available.

Next Steps:

If you are passionate about contributing to cutting-edge projects and want to be considered for future co-development opportunities, we encourage you to apply to this listing. While there may not be an immediate opening, your application ensures that you will be part of our ongoing talent review for upcoming roles. 

• Experience as a AAA Concept Artist in the games industry
• At least 1 shipped title

See more jobs at Pole To Openings

Apply for this job

ESSA POSIÇÃO EXIGE INGLÊS FLUENTE.

A VAGA É HÍBRIDA COM DIAS NO ESCRITÓRIO EM SÃO PAULO, E DIAS EM HOME OFFICE.

As a Junior Accounting Analyst at PTW, you will assist in managing financial records and ensuring accuracy in financial reporting. You will work closely with the accounting team to support day-to-day financial operations, including data entry, reconciliations, and preparing financial statements. Your role will involve collaborating with various departments to ensure compliance with financial regulations and to provide accurate financial information to stakeholders

Key Responsibilities:

• Post and process journal entries to ensure all business transactions are recorded accurately.
• Update accounts receivable and issue invoices.
• Update accounts payable and perform reconciliations.
• Assist in the preparation of balance sheets, income statements, and other financial statements according to legal and company accounting and financial guidelines.
• Review expenses, payroll records, etc., as assigned.
• Update financial data in databases to ensure that information is accurate and immediately available when needed.
• Prepare and submit weekly/monthly reports.
• Assist senior accountants in the preparation of monthly/yearly closings.
• Participate in other accounting projects as needed.

• Bachelor’s degree in Accounting, Finance, or a related field.
• Proven experience in Accounting.
• Proficiency in Microsoft Dynamics 365.
• Excellent organizing abilities and attention to detail.
• Strong analytical skills and a good understanding of accounting and financial reporting principles and practices.
• Proficiency in MS Office, particularly Excel.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Active registration with the Regional Accounting Council (CRC).
• Experience with other accounting software is a plus.

• Competitive remuneration.
• Life Insurance.
• Transportation allowance.
• Meal ticket.
• Dynamic, multicultural and fun environment.
• You will be working at the world's leading provider of game services.
• Supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability.
• Dedicated employee wellbeing program.
• Career growth opportunities.

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in gaming industry, with over 40 studios in 16 countries worldwide and offices across America, Europe, South America, and Asia.

Our industry leading services include art production, game development, quality assurance, plaer support, community management, localization, localization QA,audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

See more jobs at Pole To Openings

Apply for this job

At Ghostpunch Games, Part of the PTW family we work closely with our clients to develop high-impact projects in partnership with some of the industry’s top studios. Co-development (Co-Dev) involves collaboration on various stages of a project, from ideation to completion, allowing our teams to contribute expertise in areas such as engineering, art, design, and production to create world-class games and applications.

About This Opportunity:

Please note, this listing is not for an immediate open position but for our Talent Pool for Co-Development Roles. By applying, you are expressing interest in being considered for future project-based opportunities that align with your skills and experience.

These opportunities are contingent on client needs and project availability. As projects are initiated or client proposals are developed, we will review candidates from this pool and contact those who most closely align with the requirements of the specific or prospective co-development opportunity.

How We Keep You Engaged:

We believe in maintaining strong relationships with our talent pool. As part of this community, you’ll receive regular updates, industry insights, and will be kept informed of upcoming opportunities. We will also check in to confirm your availability and interest.

Our hiring teams will carefully vet and select top candidates who best meet project needs, ensuring that you are matched with the right opportunity when it becomes available.

Next Steps:

If you are passionate about contributing to cutting-edge projects and want to be considered for future co-development opportunities, we encourage you to apply to this listing. While there may not be an immediate opening, your application ensures that you will be part of our ongoing talent review for upcoming roles. 

• AAA game industry experience with at least 1 shipped title
• Strong C++ Engineering experience
• Experience specifically with graphics engineering

This is a contract position

See more jobs at Pole To Openings

Apply for this job

As a Project Manager at PTW, you will oversee software development projects from inception to completion, ensuring all milestones are achieved on time and within budget. You will work closely with engineering teams, stakeholders, and clients to facilitate communication and manage expectations throughout the project lifecycle.

Responsibilities:

• Lead and manage a team of 50 mobile developers, ensuring alignment with company goals and objectives.
• Define, track, and manage key performance indicators (KPIs) to measure team performance and project success.
• Oversee the entire project lifecycle, from planning and execution to delivery and post-launch support.
• Collaborate with cross-functional teams, including design, QA, and product management, to ensure seamless project integration.
• Implement and promote Agile methodologies to enhance team productivity and project efficiency.
• Communicate project status, risks, and issues to stakeholders, providing regular updates and reports.
• Foster a culture of continuous improvement, encouraging team members to innovate and optimize processes.0

• Proven solid experience in managing large-scale mobile development projects.
• Strong understanding of mobile technologies and industry trends.
• Fluent in English, with excellent verbal and written communication skills.
• In-depth knowledge of Agile methodologies and best practices.
• Exceptional leadership and team management skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications:

• PMP or Agile certification.
• Experience working in a big tech company or a similar fast-paced environment.
• Familiarity with project management tools such as Jira, Trello, or Asana.

• Competitive remuneration.
• Life Insurance.
• Transportation allowance.
• Meal ticket.
• Dynamic, multicultural and fun environment.
• You will be working at the world's leading provider of game services.
• Supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability.
• Dedicated employee wellbeing program.
• Career growth opportunities.

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in gaming industry, with over 40 studios in 16 countries worldwide and offices across America, Europe, South America, and Asia.

Our industry leading services include art production, game development, quality assurance, plaer support, community management, localization, localization QA,audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

See more jobs at Pole To Openings

Apply for this job

• Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes.
• Perform Korean language translation and proofreading where necessary.
• Respond and support Korean players issues via chat and email, including but not limited to password resets and more.
• Business hours: Shift based - 11:00-20:00/12:00-21:00 - work 40 hours a week.
• Support 365 days a year including weekends and holidays (shift work)
• Must be based anywhere in Japan.

• Business level Korean.
• Native reading and writing skills in Korean.
• Experience in translation and/or localization is appreciated.
• Passionate about the video game industry.
• Strong logical thinking.
• Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
• Able to deliver excellent customer service via email and chat.
• Able to understand games from a gamer’s perspective.
• Capable of analyzing and solving information accurately and swiftly within guidelines.
• Possesses a team player mentality.

• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee*Permanent employee promotion is available.
• Trial period: 3 months / No change in conditions.
• Up to 50,000 yen reimbursement or train pass.
  

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

See more jobs at Pole To Openings

Apply for this job

THIS IS POSITION REQUIRES THE PERSON TO BE NEAR SÃO PAULO CITY, AS COMING TO OFFICE MAY BE FREQUENT.
IT DEMANDS FLUENT ENGLISH.

ESSA POSIÇÃO REQUER QUE A PESSOA ESTEJA PRÓXIMA À SÃO PAULO, POIS VINDAS AO ESCRITÓRIO PODEM SER FRQUENTES.
ELA REQUER INGLÊS FLUENTE.

PTW is seeking a talented and motivated Unity Game Engineer to join our team. As a Mid-level Unity Developer, you will be responsible for developing and maintaining high-quality games and applications using the Unity engine. You will collaborate with designers, artists, and other developers to create engaging and memorable experiences.

Key Responsibilities:

• Develop and maintain game features and systems using Unity.
• Collaborate with cross-functional teams to design and implement game mechanics and user interfaces.
• Optimize game performance for various platforms, including mobile and console.
• Debug and resolve technical issues to ensure smooth gameplay.
• Participate in code reviews to maintain code quality and standards.
• Stay updated with the latest Unity features and industry trends to continuously improve our games.
• Contribute to the overall game design and development process.

• Solid experience in Unity development, with a strong portfolio of projects.
• Bachelor’s degree in Computer Science, Engineering, Game Design, or a related field.
• Proficiency in C# and Unity3D.
• Strong understanding of game design principles and mechanics.
• Excellent problem-solving skills and attention to detail.
• Good communication and teamwork skills.
• Experience with version control systems such as Git.

Good to have:

• Experience with othe game engines such as Unreal, Godot, Gamemaker.
• Some knowledge of 3D modeling and animation pipelines.
• Experience with online multiplayer games (Photon and/or AWS).
• Familiarity with Agile development methodologies.

• Competitive remuneration.
• Health insurance.
• Life Insurance.
• Private pension,
• Transportation allowance.
• Meal ticket.
• Dynamic, multicultural and fun environment.
• You will be working at the world's leading provider of game services.
• Supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability.
• Dedicated employee wellbeing program.
• Career growth opportunities.

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in gaming industry, with over 40 studios in 16 countries worldwide and offices across America, Europe, South America, and Asia.

Our industry leading services include art production, game development, quality assurance, plaer support, community management, localization, localization QA,audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

See more jobs at Pole To Openings

Apply for this job

Job Title: Art Director
Location: Remotely (mostly US-based) or Europe
Company: 1518 Studios/PTW
About Us:
1518 Studios/PTW Family is a leading art and animation studio specializing in the gaming industry. 
Our team of highly skilled artists, designers, and developers work with top-tier clients worldwide to create stunning visuals, VFX, and immersive experiences for games.
Role Overview:
We are seeking a visionary Art Director with a passion for the gaming industry to lead our talented team of artists (outsource art and co-dev). 
As an Art Director, you will be responsible for driving the artistic vision for a variety of projects, ensuring high-quality deliverables that align with our clients' goals. You’ll work closely with game developers, creative directors, and production teams to shape visual aesthetics, from concept art to final assets.

Key Responsibilities:

• Lead the artistic direction for game projects, from concept through to final execution.
• Collaborate with creative teams and clients to ensure alignment with the project’s artistic vision.
• Supervise and mentor a diverse team of artists (both 3D and 2D), animators, and designers.
• Ensure all assets meet technical and aesthetic standards across various platforms and styles.
• Manage the visual consistency and quality of all game art elements, including environments, characters, vehicles and VFX.
• Oversee production pipelines, ensuring efficient workflows and timely delivery of assets.
• Stay current with industry trends and incorporate new techniques and tools to enhance visual outcomes.

• At least 7 years of proven experience in game development. Various styles and technical requirements are required. 
• Bachelor degree in Arts, Graphic Design or related major preferred but outstanding portfolios and a proven industry record will also be considered.
• Excellent leadership and communication skills, with a collaborative approach to effectively convey creative concepts and ideas to cross-functional teams.
• In-depth knowledge of industry standard software (Marvelous Designer, Maya, 3ds Max, Blender, ZBrush, Substance Painter/Designer) 
• Excellent communication in English, both written and spoken.
• Ability to thrive in a fast-paced, creative environment with tight deadlines.
• Familiarity with game development pipelines, from pre-production to post-production.

Preferred:

• Experience in AAA and indie game development.
• Familiarity with Unity and Unreal Engines.
• Familiarity with 3D rendering pipelines. 

What we offer

• Permanent and fulltime position with competitive
• 401K and Group Insurance Benefits coverage

• 20 days Paid Time Off package plus paid Public Holidays
• Paid personal and sick leave
• Flexible & remote work model
• Employee Assistance Program for you and your immediate family (Spouse, children, parents, siblings)
• Collaborative, dynamic and entrepreneurial culture

Who we are

PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Ghostpunch. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

https://1518studios.com/

http://www.ptw.com

See more jobs at Pole To Openings

Apply for this job

Role: LLM Microservices Developer

Location: Remote in the U.S, Canada or Europe

Contract: Full-time, Permanent

Reporting Line: Head of AI

Job Specification:

As an LLM Microservices Engineer, you will be responsible for creating APIs that leverage Large Language Models (LLMs) to perform business process automation tasks.  You will be expected to manage your own projects, develop them in Pythin and work with the DevOps team to deploy these projects as micro-services in a cloud environment.  You will support game services, products, games, and internal functions across the organization

This role sits on PTW’s Artificial Intelligence team and reports to the Head of Artificial Intelligence.  The team serves as the hub for AI and machine learning across the entire organization and all our brands.  We collaborate on cross-functional projects that range from internal tools to user-facing product features.  You will partner with stakeholders throughout the organization to align on requirements, set expectations, and deliver API solutions.  

Key Responsibilities:

• Develop and Architect Python-based API Microservices that make calls to LLMs to support business needs.
• Work on Python-based API Microservices that provide AI-enabled (LLM powered) solutions for business needs.
• Keep up with the latest LLM technologies including OpenAI, Llama and Gemini.
• Understand and become the company’s expert in LLM API methods.
• Work as a product manager to understand the business needs for business process automation tasks.
• Turn business needs into API requirements for microservices.
• Work with the DevOps team to ensure deployment of the Python-based APIs are live and kept functional.
• Assist in the integration of your API microservices with other software and tools throughout the organization.

• Graduate/PostGraduate
• Bachelor's degree in Computer Science, Engineering, or a related field.
• 2+ years of experience developing Python-based REST APIs.
• Experience with OpenAI LLM API.
• Understanding of micro-services architecture.
• Knowledge of databases and programming APIs that use databases (NoSQL or SQL).
• Experience coding with Python frameworks such as Flask, Django, FastAPI or similar.
• Basic Web Application Architecture Knowledge
• Willingness to interact with business leaders across the organization to understand requirements.
• Desired Qualification:
• Experience with a variety of LLM technologies including OpenAI, Anthropic, and Open Weights models.

What’s in it for you?

• Competitive salary with annual bonus based on company performance
• 401K with company contribution
• Group insurance benefits coverage
• Paid personal and sick leave
• Flexible & hybrid work model
• Employee assistance program for you and your family
• Company provided gaming laptop and phone
• Fun, diverse, inclusive and collaborative work environment

Who we are 

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.  

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com. 

Welcome to PTW.

https://www.ptw.com/

https://sideglobal.com/

https://1518studios.com/

See more jobs at Pole To Openings

Apply for this job