Do you have a strong interest in knowledge sharing? 

Are you eager to be part of a team that drives strategic initiatives with a direct impact on company-wide training and personal growth? 

Would you like to gain hands-on experience in a dynamic environment with the potential for future growth?

Join SOPHiA GENETICS  as our new Junior Knowledge Management Specialist on a temporary basis, with the possibility of evolving into a full-time role within our Talent Management team.

Contract: Temporary (6 months), with potential for Permanent

Our Mission

We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

Your Mission

Reporting to the VP Talent Management, the Junior Knowledge Management Specialistwill contribute to develop and contribute to develop, implement and execute our new knowledge sharing strategy, which is crucial for ensuring compliance and enabling effective knowledge sharing across the organization.

Reporting to the VP Talent Management, the Junior Knowledge Management Specialistwill contribute to develop and contribute to develop, implement and execute our new knowledge sharing strategy, which is crucial for ensuring compliance and enabling effective knowledge sharing across the organization.

Key Responsibilities

• Contribute to identifying and developing novel ways to improve knowledge sharing within the company
• Identify and document best practices, lessons learned, and key insights to improve knowledge sharing initiatives
• Implement and execute  the new knowledge sharing strategy, ensuring alignment with compliance requirements and organizational goals
• Collaborate with cross-functional teams to facilitate knowledge sharing and optimize knowledge workflows in the company
• Help create e-learnings, based on provided content and communicated audience
• Curate and manage 3rd party content and content vendors as needed
• Monitor and report on the progress of knowledge sharing initiatives, providing regular updates
• Organize and participate to workshops, training sessions, and other activities aimed at fostering a knowledge-sharing culture within the organization
• Grow your organizational knowledge to create proactive solutions

Requirements

We understand that backgrounds can vary, but to succeed in this role, you will bring:

• A business or scientific master’s degree
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment involving people with very different backgrounds
• A passion for knowledge sharing
• A keen proactive problem-solving attitude with a hunger for finding innovative solutions
• A strong interest in biology, software, healthcare, or platform business models
• Analytical skills and the ability to translate complex information into actionable strategies
• Familiarity with Knowledge Management concepts, tools, and strategies is a plus but not required.
• Ability to work under supervision while demonstrating initiative and independence.

You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth to our new business unit.

• World's most innovative companies (Top 10)
• World's smartest companies (Top 50)
• 100 Best Places to Work in Boston
• Top 10 European Tech Startup
• Top 10 European biotechs startup to watch
• Top 25 East-Coast Biotech to watch

• A flexible, friendly and international working environment with a collaborative atmosphere
• An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness.

The Process

Apply now with your CV and any supporting information. We will invite suitable candidates to an interview and screening process with members of our leadership and Talent Management teams.

Starting Date: ASAP 

Contract: Temporary (6 months), with potential for Permanent

Location: Rolle

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We believe that there is a smarter, more data-driven way to make decisions in healthcare. SOPHiA GENETICS (NASDAQ: SOPH) combines genomics, radiomics, clinical, and other data modalities through our propriety SOPHiA DDM platform to help healthcare professionals and patients across the world in the fight against cancer and rare and inherited diseases.

The Managing Director, Asia Pacific (APAC)reports to the Chief Commercial Officer (COO). The Managing Director, APAC leads a team of territory Sales Managers along with their teams of Sales Executives, Customer Success Executives, and Subject Matter Experts (SMEs), focused on selling SOPHiA GENETICS' products to hospitals and private labs. The Managing Director, APAC is responsible for setting the sales strategy for all Asia Pacific countries and executing it to achieve or exceed market penetration objectives and revenue targets. They provide managerial leadership and sales expertise to the sales teams so that they perform consistently at or above targets and are capable of addressing the technical and clinical ecosystem of genomic and multimodal lab testing.

Key Responsibilities

• In conjunction with commercial strategy and sales operations teams, the Managing Director builds sales strategy, aligns territories and sales targets for the APAC region
• Develops strategies to obtain sales leads and prospects for maximal market penetration, and sell new and existing products to customers and prospects
• Reviews progress of sales opportunities (sales pipeline)
• Constantly monitors routine usage by customers and takes action when needed
• Monitors the achievement of sales and revenue objectives by territory sales managers
• Reports sales activity and progress in the region and provides sales projections to executive leaders including the CEO and COO (selected opportunities, back fillers, etc...)
• Provides feedback, support and coaching to territory sales managers
• Regularly travels to meet key prospects and customers and ensure there is high customer satisfaction in the region
• When required, directly manages a small number of strategic accounts (customers and prospects) and institutional actors (consortiums, hospital groups, insurances, pharmas)
• Enforces all sales policies, practices and procedures including all technology tools (Salesforce, Jira, etc.)
• Ensures territory sales managers have the necessary resources to perform properly
• Continually evaluates sales team to identify and remedy areas of low performance

• Proven experience as a sales leader in the APAC region
• Minimum of 5-10 years Sales experience (preferably Consultative Sales) in Life Science, Diagnostic or Medtech industry
• Network of trusted contacts in the Hospital and private NGS lab space
• Excellent communication skills
• Exemplary leadership skills
• Strategic thinking
• Strong customer Focus
• Master Degree in Computing, Life Science or a related field

• A flexible, friendly and international working environment with a collaborative atmosphere
• An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness.
• A fast-growing company with plenty of opportunity for personal growth and development
• A hard technical challenge to solve with exciting modern technology - cloud computing, Big Data, DevOps, machine learning
• World's most innovative companies (Top 10)
• World's smartest companies (Top 50)
• 100 Best Places to Work in Boston
• Top 10 European Tech Startup
• op 10 European biotechs startup to watch
• Top 25 East-Coast Biotech to watch

Location: Home Office

Start: As agreed

Contract type: permanent full-time

Application process

If you think you fit this position, please send a CV and a cover letter. Please note that incomplete applications will not be considered.

After an initial screening process, candidates will be invited for remote interviews. Selected candidates will then be invited for personal interviews.

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Why us:

We believe there is a smarter, more data-driven way to make decisions in health. SOPHiA GENETICS (Nasdaq: SOPH), is a cloud-native software company and a leader in data-driven medicine. We are dedicated to establishing the practice of data-driven medicine as the standard of care and for life sciences research. It is the creator of the SOPHiA DDM™ Platform, a cloud-native platform, capable of analysing data and generating insights from complex multimodal data sets and different diagnostic modalities.

Your mission:

As our Corporate Communications Manager, you will touch many key parts of our business with an overall mission of bringing our company to life for a diverse group of internal and external audiences. You’ll be at the heart of our corporate communications efforts, helping effectively communicate our company’s story and the strategy that drives our brand messaging and business forward.

You will have a broad portfolio that includes developing, implementing, and overseeing multi-channel communications activities that amplify the company's vision, mission, and strategic objectives. This position will have responsibility for internal communications and certain aspects of external communications, such as promoting our mission, raising awareness through executive profiling and thought leadership.

The value you add:

• Lead and execute an overall integrated internal communications framework that aligns with external corporate communications efforts.
• Leverage various communications vehicles to support employee experience and awareness of key business initiatives and company strategic pillars, based on understanding of key audiences and corporate objectives.
• Manage key company “moments”, including town halls, mid-year and annual kick-off events.
• Contribute to certain external communications efforts including executive profiles, press releases, thought leadership, and investor relations
• Support and work with the marketing department to help further develop the brand messaging, distilling the messaging into our communications vehicles.
• Coordinate with stakeholders from departments across the globe to ensure internal alignment.
• Analyze business and cultural trends and applying them to the organization’s communications strategy.

The experience you bring:

The position requires an experienced communications professional who demonstrates sound business judgment and can work closely with senior-level leaders to develop and drive effective and engaging communications. The ideal candidate demonstrates creativity, initiative, adaptability, and the ability to quickly learn the business and operate within a complex and dynamic environment.

• 5+ years of experience in corporate communications, internal communications, or executive communications, with technology, healthcare, life sciences and/or pharmaceutical background a plus
• Experience in investor relations a plus
• Background in storytelling and content creation, mixed with business acumen and critical thinking
• Excellent communication skills and writing, editing, and presentation building skills
• Ability to convert strategic priorities and complex topics to an effective communications plan
• Ability to deliver relevant storylines and content aligned with company objectives.
• Keen ability to effectively listen, distill information, and think creatively
• Strong project management skills, able to manage multiple projects and deadlines while working across geographies.
• Dedication to delivering high-quality work in a fast-paced environment
• Track record of working with individuals at all levels of an organization
• Ability to seek diverse input from multiple constituents and stakeholders to drive innovative solutions.

This role requires submission of examples of work demonstrating your ability to tell complex stories in relatable terms OR will complete a simple writing assignment that should not exceed 30 minutes.

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose.

• A flexible, friendly and international working environment with a collaborative atmosphere
• An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness.
• A fast-growing space with plenty of opportunity for personal growth and development

The Process

Apply now with your resume and any supporting information. Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. This role requires submission of work examples demonstrating your ability to tell complex stories in relatable terms OR will complete a simple writing assignment that should not exceed 30 minutes.

Location: Boston, MA (2-3 days in office)

Contract type : Permanent, Full Time, Hybrid

Start Date: ASAP

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Do you have a passion to be at the heart of diagnostic innovation? 

Use your technical knowledge of Genomics and Next-Generation Sequencing (NGS) workflows coupled with a best-in-class customer focus to onboard new organizations onto the SOPHiA GENETICS ecosystem as our new Implementation Scientist in EMEA. 

We believe there is a smarter, more data-driven way to make decisions in healthcare. You will be critical in our mission to enable healthcare professionals with innovative solutions to improve patient care globally. 

Your Mission

As an Implementation Scientist, you will be directly responsible for onboarding new customers across the territory onto the SOPHiA GENETICS platform & product ecosystem via our MaxCare Program methodology. You will work cross-functionally to ensure seamless project execution, integration, and adoption of our genomic analysis platform and tools. 

Reporting to the Head of Professional Services, you will work autonomously and collaboratively alongside colleagues for both pre- and post-sale coordination. 

The value add:

• Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW) 
• Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution 
• Coordinate technical and executive stakeholders at all levels both internally and externally 
• Provide all onboarding support & technical training throughout the customer-defined NGS workflow 
• Drive customer satisfaction through first routine run, and support ongoing application training 

Your Background:

• Must be fluent to a business level in both English and French
• BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar 
• Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical 
• You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines 
• Excellent communication, presentation, and interpersonal skills are required 
• Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment is highly valuable, but not required 

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth to our new business unit.

• A flexible, friendly and international working environment with a collaborative atmosphere

• An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness.
• A fast-growing company with plenty of opportunity for personal growth and development

The Process
Apply now with your resume and any supporting information. Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. All resumes MUST be submitted in English for successful review.

Location:Remote, Bidart area is highly preferred

Start Date: ASAP

Contract: Full-Time

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We believe that there is a smarter, more data-driven way to make decisions in healthcare. SOPHiA GENETICS (NASDAQ: SOPH) combines genomics, radiomics, clinical, and other data modalities through our propriety SOPHiA DDM platform to help healthcare professionals and patients across the world in the fight against cancer and rare and inherited diseases. To help us achieve our ambitious mission, we are now searching for a Supply Chain Specialist to join our team in Boston.   

As our Supply Chain Specialist, you will play a critical role in ensuring the efficient and effective flow of goods, services, and information to customers throughout North America. 

The value you add: 

Customer order, Distribution and Logistics Management 

• Anticipate needs and develop strategic plans to ensure Supply Chain effectively supports the company’s growth throughout NORAM.  

• Coordinating transportation providers to ensure on time and proper movement of shipments. 

• Responding to customer inquiries and referring clients to the proper channels. 

• Reviewing customer purchase orders and shipping documents to ensure accuracy. 

• Entering customer purchase orders in structured systems. 

• Making special shipping arrangements as necessary. 

• Tracking and fixing shipping errors. 

• Ensuring that the quality of all services provided meets the required standards & customer requirement. 

• Developing processes that make the supply chain more efficient and organized. 

Customer order, Distribution and Logistics Management 

• Manage SOPHiA Integrated processes according to internal procedures. 

• Track samples from pick up until delivery to the partners. 

• Answer to / Manage customer’s requests, SBDM’s and partners requests. 

• Generate, develop and improve weekly and monthly reports / statistics. 

Customer Service 

• Answering and communicating proactively in a courteous manner to any customer’s telephone calls or email request. 

• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. 

• Resolving customer complaints, managing database records, drafting status reports on customer service issues. 

• Data entry and research as required to troubleshoot customer problems. 

The experience you bring: 

• Autonomous and team player 

• Bachelor's degree in business administration or related field  

• 5+ years' experience in the field of logistics, customer service, or supply chain operations  

• Strong experience in customer support activities 

• Knowledge of ERP, Dynamics365 preferred  
• Able to come into our Boston office 3 days per week

Benefits 

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth.  

• A flexible, friendly and international working environment with a collaborative atmosphere  

• An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness.  

• A fast-growing company with plenty of opportunity for personal growth and development  

• A hard technical challenge to solve with exciting modern technology - cloud computing, Big Data, DevOps, machine learning  

The Process  

Apply now with your resume and any supporting information.  

Start Date: ASAP  

Location: Boston, MA (3 days in office) 

Contract: Full-Time, Permanent 

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We believe that there is a smarter, more data-driven way to make decisions in healthcare. SOPHiA GENETICS (NASDAQ: SOPH) combines genomics, radiomics, clinical, and other data modalities through our propriety SOPHiA DDM platform to help healthcare professionals and patients across the world in the fight against cancer and rare and inherited diseases. To help us achieve our ambitious mission and scale our business, we are now searching for a Manager, Sales Enablement to join a dynamic global Revenue Operations team in our Boston office and help enable our Commercial team in bringing our innovative solutions to hospitals and labs across the world. 

Reporting directly to the Director, Commercial Strategy, the Manager, Sales Enablement will support the Sales teams by providing them with the resources, tools, training, and support needed to improve their performance and close more deals.  

Responsibilities: 

 
Training & Development 

• Work through the existing sales competencies to identify which behaviors lead to the best outcomes, build content to close those gaps, help the team prioritize those learning plans, and work with field leaders to drive those behaviors in the field 

• Develop engaging training materials (i.e. e-learning modules, assessments, virtual and in-person instructor led training courses, webinars, scenarios, exercises, videos, and quick guides using a broad range of technologies) and analyze the impact 

• Design, develop and implement a Sales onboarding and training roadmap 

• Coach our field leaders and deliver train-the-trainer programs 

Implementation & Enablement 

• Own and continue refining our Sales playbook that serves as a guidebook for our Sales process and journey 

• Support the roll-out of initiatives that impact our Sales teams, such as Account Planning 

• Communicate with key stakeholders to ensure effective program delivery and stakeholder awareness 

• Work closely with Revenue Operations to monitor performance of key Sales enablement initiatives 

• Collaborate with Revenue Operations to manage our Sales enablement tools 

Sales Enablement strategy 

• Develop and implement a comprehensive Sales enablement strategy that aligns with the company's goals 

What you will need to succeed in the role:  

Basic Qualifications 

• Bachelor’s degree 4 to 6 years of relevant experience, or 6 to 8 years of relevant experience with no Bachelor’s degree 

• At least 3 years of experience supporting and/or designing Sales Enablement programs 

Preferred Qualifications 

• Deep understanding of Sales processes, methodologies and best practices, preferably in B2B SaaS 

• Excellent organizational skills and a strong desire to bring structure and organization to a fast-moving growing company 

• Strong communication skills and the ability to work effectively in a team-oriented and highly international environment 

• Strong project management skills, ability to build a project plan, to drive it and achieve milestones 

• Strong consultative skills, including conduct discovery, whiteboarding, problem solving, and facilitating workshops/learning opportunities 

• Familiarity with Sales tools and technologies 

• A proactive “rolling up your sleeves” approach and a genuine curiosity for Precision Medicine 

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth. 

• Flexible hybrid work schedules  

• Excellent benefits, including Company 401k match 

The Process: 

Apply now with your resume and any supporting information. Suitably qualified candidates will be invited to an interview and screening process through which you will speak with members of our Talent Acquisition Team and the hiring leader alongside key colleagues and stakeholders from across the business 

Start Date: ASAP 

Location: Boston, MA (Hybrid, 2-3 days per week in office) 

Contract: Full-Time, Permanent 

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Are you looking for an exciting opportunity to kick-start your career in sales? Do you want to be part of a global health-tech company that is making a difference in the world?

Bring your knowledge & passion to healthcare with SOPHiA GENETICS as our new Inside Sales Representative for our Alamut portfolio of products across North America.

This is an exciting opportunity for someone with energy and passion to make their first healthcare move, or for someone with industry exposure to continue making a positive impact.

Our Mission

We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

Your mission

Reporting into the Sales Development Manager, you will play a crucial role in the sales process by prospecting, qualifying, and generating opportunities to support the overall growth of the business.

What you’ll achieve

• Generate new sales opportunities through inbound management and outbound outreach (calls, email, use of Salesforce CRM and other enablement software)
• Proactively seek new business opportunities in the market and identify the needs of prospects, and suggest appropriate products or services 
• Manage renewals and up-sell opportunities within our Alamut portfolio of products
• Developing sales outreach strategies to draw in potential buyers or to solicit new potential customers. 
• Creating relationships with customers to identify their potential needs and qualify their interests and viability to drive sales. 
• Presenting product information to customers once you have identified their needs. 

All experience is valid, but to be best set for success we see you bringing:

• 1-3 years experience within an inside sales or volume sales environment, ideally with technical, scientific or software product

OR

• Technical knowledge of Bioinformatics, Diagnostic sequencing or Genomics and an active interest to move into a commercial/sales role

• You’ll need to be fluent in English, and any other languages are highly beneficial.
• You’ll be an excellent communicator, comfortable engaging with new individuals, listening to needs and quickly build relationships
• Organization is key, and you will be able to manage multiple projects and dealines in a fast and methodical manner.
•  Previous exposure to CRM or Business Software (I.e. HubSpot, Salesforce, ZoomInfo) is really useful, but as long as your bring computer literacy (Outlook, Word etc) everything is coachable

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose.

• A Competitive commission structure during a time of exponential growth
• An organization that drives your learning, growth and development
• A flexible, friendly and international working environment with a collaborative atmosphere
• An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness.
• A fast-growing space with plenty of opportunity for personal growth and development

The Process

Apply now with your resume and any supporting information. Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business.

Location: Boston, MA

Contract type : Permanent, Full Time, Hybrid

Start Date: ASAP

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Do you have a passion to be at the heart of diagnostic innovation? 

Use your technical knowledge of Genomics and Next-Generation Sequencing (NGS) workflows coupled with a best-in-class customer focus to onboard new organizations onto the SOPHiA GENETICS ecosystem as our new Implementation Scientist in North America (NORAM). 

We believe there is a smarter, more data-driven way to make decisions in healthcare. You will be critical in our mission to enable healthcare professionals with innovative solutions to improve patient care globally. 

Your Mission

As an Implementation Scientist, you will be directly responsible for onboarding new customers across the territory onto the SOPHiA GENETICS platform & product ecosystem via our MaxCare Program methodology. You will work cross-functionally to ensure seamless project execution, integration, and adoption of our genomic analysis platform and tools. 

Reporting to the NORAM Implementation Manager, you will work autonomously and collaboratively alongside colleagues for both pre- and post-sale coordination. 

The value add:

• Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW) 
• Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution 
• Coordinate technical and executive stakeholders at all levels both internally and externally 
• Provide all onboarding support & technical training throughout the customer-defined NGS workflow 
• Drive customer satisfaction through first routine run, and support ongoing application training 

Your Background:

• BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar 
• Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical 
• You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines 
• Excellent communication, presentation, and interpersonal skills are required 
• Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment is highly valuable, but not required 

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth to our new business unit.

• A flexible, friendly and international working environment with a collaborative atmosphere

• An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness.
• A fast-growing company with plenty of opportunity for personal growth and development

The Process
Apply now with your resume and any supporting information. Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business.

Location:Remote on the East Coast, Boston or NY is highly preferred

Start Date: ASAP

Contract: Full-Time

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We believe there is a smarter, more data-driven way to make decisions in health. As we pass 1,000,000 genomic profiles analyzed and look to the future of our platform, we are now searching for a Supply Chain Associate who will be be part of a dynamic and exciting international team. Our SaaS DATA Platform combines deep expertise in life sciences and medical disciplines with mathematical capabilities in data computing.

Our mission is to bring data analytics solutions to market, to support healthcare professionals by maximizing the power of Data-Driven Medicine. SOPHiA GENETICS (NASDAQ: SOPH) combines collective intelligence in Genomics, Radiomics, clinical research data, the DDM - Data-Driven Medicine, we can ensure that the data used to help patients today will also benefit the patients of tomorrow.

Be part of our mission to disrupt the traditional healthcare model and democratize data driven medicine! SOPHiA GENETICS is looking for a talented Supply Chain Associatefor a 6 month contract at our headquarters in Rolle, Switzerland.

Main responsabilities

Customer Order, Distribution and Logistics Management

• Coordinating transportation providers to ensure on time and proper movement of shipments
• Responding to customer inquiries and referring clients to the proper channels
• Reviewing customer purchase orders and shipping documents to ensure accuracy
• Entering customer purchase orders in structured systems
• Making special shipping arrangements as necessary
• Tracking and fixing shipping errors
• Ensuring that the quality of all services provided meets the required standards & customer requirement
• Developing processes that make the supply chain more efficient and organized

SOPHiA GENETICS Integrated Activities

• Manage SOPHiA Integrated processes according to internal procedures
• Track samples from pick up until delivery to the partners
• Answer to/Manage customers' requests, SBDMs and partners requests
• Generate weekly and monthly reports/statistics

Customer service

• Answering and communicating proactively in a courteous manner to any customers’ telephone calls or email request.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
• Resolving customer complaints, managing database records, drafting status reports on customer service issues
• Data entry and research as required to troubleshoot customer problems

• Bachelor’s in business Administration or Economics, or equivalent.
• 2-5 year experience in the field of logistics, customer service, or supply chain operations;
• Strong experience in customer support activities;
• Knowledge of ERP, knowledge of Dynamics365 appreciated;
• Knowledge of Pack Office (Excel, Word, PowerPoint);
• Fluent in French and English, and fluent in 3rd language appreciated;
• Experience in analytical consolidation of data information.

You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth.

Business recognition and accolades include:

• World's most innovative companies (Top 10)
• World's smartest companies (Top 50)
• 100 Best Places to Work in Boston
• Top 10 European Tech Startup - 2020
• Top 10 European biotechs startup to watch - 2021
• Top 25 East-Coast Biotech to watch - 2021

Location: Rolle, Switzerland. Office-based, 2 days remote / 3 days on-site per week

Contract type: 6 Month Contract

Start: ASAP

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We believe that there is a smarter, more data-driven way to make decisions in healthcare. SOPHiA GENETICS (NASDAQ: SOPH) combines genomics, radiomics, clinical, and other data modalities through our propriety SOPHiA DDM platform to help healthcare professionals and patients across the world in the fight against cancer and rare and inherited diseases. To help us achieve our ambitious mission, we are now searching for aSenior Commercial Infrastructure Analystto join our team in Boston.  

As our Senior Commercial Infrastructure Analyst, you will play a crucial role in shaping and maintaining our platform infrastructure to support business operations and enhance user experience. You will collaborate across functions to create a platform roadmap, prioritize enhancements, and ensure seamless communication of changes to stakeholders. 

The value you add: 

• Develop a platform roadmap by creating cross-functional user stories, define priorities with a focus on exceptional user experience.  

• Own the communication of all platform changes to end users and stakeholders  

• Perform, coordinate UAT testing, work with COE’s to ensure requirements are translated to scalable solutions.  

• Implement best practices, rules, custom settings, & automations to improve data quality  

• Proactive system maintenance including security reviews, health checks, and environment monitoring  

• Enable SFDC Reporting, Business Intelligence, and Analytics by creating custom fields, managing objects, and reporting related configuration changes.  

• Maintain and improve documentation and training materials for support team and business users. 

The experience you bring: 

• 2-4 years of experience in a technical or business SFDC role  

• 1+ years project management experience  

• SFDC Trailblazer certification preferred   

• Able to train end users and key stakeholders  

• A proactive approach to platform enhancements  

• Experience in data governance and technical documentation  

• Ability to manage project deliverables along with Sales support tickets   

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth. 

• A flexible, friendly and international working environment with a collaborative atmosphere 

• An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness. 

• A fast-growing company with plenty of opportunity for personal growth and development 

• A hard technical challenge to solve with exciting modern technology - cloud computing, Big Data, DevOps, machine learning 

The Process 

Apply now with your CV and any supporting information. All resumes MUST be in English for a successful review. 

Start Date: ASAP 

Location: Boston, MA (3 days in office)

Contract: Full-Time, Permanent 

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Are you passionate about advancing genomics and making a positive impact on patient outcomes? Join SOPHiA GENETICS, a leading health tech company that is transforming healthcare by combining genomics and data analytics. With our advanced platform and AI-powered solutions, we enable healthcare professionals to unlock the potential of genomic data for clinical decision-making and precision medicine.

Join us as our new Subject Matter Expertacross Brazil and South LATAM region!

As an SME at SOPHiA GENETICS, you will be critical in supporting our Sales Executive's throughout the sales cycle with deep, technical knowledge of our products and applications across the Genomics and NGS Workflow.

The value add:

• Partner closely with Sales Executives as a product technical expert to support, drive and close sales opportunities.
• Deliver platform demonstrations and in-depth presentations to customers and participate in trade shows, vendors shows and technical/promotional seminars.
• Provide expert knowledge across the full range of SOPHiA GENETICS products and applications, including AI SaaS Solutions to manage and interpret NGS Biomarkers and Laboratory Preparation.
• Gather and share competitive market intelligence and drive continuous product development in collaboration with Sales, Marketing and Product Management.
• Support our expansion into multimodal data, providing customer solutions across Genomics, Radiomics, Proteomics, Metabolomics, and Transcriptomics

Your Background:

• Previous industry experience in commercial technical support role linked to Genomics, including Technical Specialist, Subject Matter Expert, Field Application Specialist or Clinical Application Consultant.
• Deep knowledge and understanding of genomics, next-generation sequencing technologies, and related applications.
• Bachelors or higher degree in a relevant scientific field such as Molecular Biology, Genetics, Biotechnology, or similar.
• Strong presentation and communication skills, with the ability to effectively convey complex scientific concepts to both technical and non-technical audiences.
• Excellent problem-solving and analytical skills, with the ability to quickly learn and adapt to new technologies and scientific advancements.

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth.

• A flexible and friendly working environment with a collaborative atmosphere
• International and multicultural environment
• A fast-growing company with plenty of opportunity for personal growth and development
• All the accessories you need: MacBook Pro, Keyboard, Monitor, Noise-cancelling headphones

Start date: ASAP

Location: Remote, Brazil - ideally São Paulo

Contract type: Permanent, Full-time

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Do you bring knowledge of the governance and control of information security protocols? Have you worked withing cloud-based software organisations?

Join SOPHiA GENETICS as our new Information Security Governance Manager

Our Mission

We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

Your Mission

Reporting to the Governance, Risk & Compliance director, this is a pivotal role between Governance and Cybersecurity. Bringing extensive knowledge across multiple information security areas, including Cloud Security and privacy matters, youwill identify risks and future issues, propose adequate solutions and oversee the implementation of InfoSec measures.

•  Conduct gap assessments on international information security standards (ISO 27001, ISO 27017/18, HITRUST, etc.) 

• Perform comprehensive risk assessments, including related to product development  
• Define, control and monitor new and existing Information Security processes, measures and policies 
• The role extends to company wide programs, where the Information Security Governance Manager serves as one of the go-to Information Security & privacy experts.
• Provide input on tenders, respond to requests from prospects (procurement) and customers  

To be best set for success in this role, we see your bringing:

•  At least 5 years working experience within Information Security, with industry/domain exposure to working loosely with cloud-based software/platform organisations.

• Further experience within a Big 4 of lobal IT services consulting company is valuable.
• Experience working within ISO 27001 critical, additional exposure to ISO 27017/18 and HITRUST highly valuable
• Recognized Information Security certification (CISSP, CISM, CEH, CISA, etc.)  
• Although this role is not involved in the technical implementation of cybersecurity you will collaborate closely with those who are, we expect you to bring previous experience within a technical environment. Individuals with a background exclusive in Legal, Compliance and Governance are less likely to be suitable.

You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

Business recognition and accolades include: 

• World's most innovative companies (Top 10)
• World's smartest companies (Top 50) 
• 100 Best Places to Work in Boston 
• Top 10 European Tech Startup
• Top 10 European biotechs startup to watch
• Top 25 East-Coast Biotech to watch

Our benefits package is comprehensive, but varies internationally in-line with local standards and laws.

The Process 
Apply now with your CV and any supporting information. 

Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. 

Starting Date: ASAP (Ideally Sept-Nov)

Location: Rolle, CH or Bidart, FR

Contract: Permanent

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Are you looking for an exciting opportunity to kick-start your career in sales? Do you want to be part of a global health-tech company that is making a difference in the world?

Bring your knowledge & passion to healthcare with SOPHiA GENETICS as our new Inside Sales Representative for our Alamut portfolio of products across Europe.

This is an exciting opportunity for someone with energy and passion to make their first healthcare move, or for someone with industry exposure to continue making a positive impact.

This is a hybrid role (3 days PW) ideally for our office in Bidart, FR but suitable candidates can also be considered for our Rolle, CH office.

As an international organisations, English is our primary business language and English-only speakers will be involved in your recruitment journey. Please include your CV in English for successful review.

Our Mission

We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

Your mission

Reporting into the Sales Development Manager, you will play a crucial role in the sales process by prospecting, qualifying, and generating opportunities to support the overall growth of the business.

What you’ll achieve

• Generate new sales opportunities through inbound management and outbound outreach (calls, email, use of Salesforce CRM and other enablement software)
• Proactively seek new business opportunities in the market and identify the needs of prospects, and suggest appropriate products or services 
• Manage renewals and up-sell opportunities within our Alamut portfolio of products
• Developing sales outreach strategies to draw in potential buyers or to solicit new potential customers. 
• Creating relationships with customers to identify their potential needs and qualify their interests and viability to drive sales. 
• Presenting product information to customers once you have identified their needs. 

All experience is valid, but to be best set for success we see you bringing:

• 1-3 years experience within an inside sales or volume sales environment, ideally with technical, scientific or software product

OR

• Technical knowledge of Bioinformatics, Diagnostic sequencing or Genomics and an active interest to move into a commercial/sales role

• You’ll need to be fluent in both English and French, and any other languages are highly beneficial.
• You’ll be an excellent communicator, comfortable engaging with new individuals, listening to needs and quickly build relationships
• Organisation is key, and you will be able to manage multiple projects and dealines in a fast and methodical manner.
•  Previous exposure to CRM or Business Software (I.e. HubSpot, Salesforce, ZoomInfo) is really useful, but as long as your bring computer literacy (Outlook, Word etc) everything is coachable

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose.

• A Competitive commission structure during a time of exponential growth
• An organisation that drives your learning, growth and development
• A flexible, friendly and international working environment with a collaborative atmosphere
• An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness.
• A fast-growing space with plenty of opportunity for personal growth and development

The Process

Apply now with your resume and any supporting information. Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business.

Location: Bidar, FR (preferred) or Rolle, CH

Contract type : Permanent, Full Time, Hybrid

Start Date: ASAP

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Do you have exposure to legal administrative processes? Have you managed a variety of legal documents and commercial contracts?

If this sounds like you and you are driven by purpose, Join the SOPHiA GENETICS Legal & Compliance team as a Paralegal, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.

This role could suit either someone with previous in-house experience, or a paralegal / clerk within practice looking to make their first move to industry.

This is a hybrid (3 Days PW) opportunity connected to our corporate office in Bidart, France.

As an international organisation, English is our primary business language and as part of your recruitment journey, you should expect to meet English-only speakers. For best chances of success, you should include your CV in English. 

Our Mission

We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

 Your Mission

Reporting to the VP, Legal Affairs you will provide a broad range of legal administrative support, ranging from commercial contract lifecycle management, support on internal queries and involvement in corporate administrative processes.

•  Overseeing the contract lifecycle process, including planning, collaboration, negotiation, execution and coordinate the signing process for contracts and other legal documents

• Ensure proper filing of legal documents - Execute administrative and operational processes for the legal team and Keep the legal management database up to date (corporate, contracts, IP)
• Maintain and file corporate records, including resolutions, proxies, board of director changes, annual reports, etc
• Assist with the preparation of appropriate draft documents, including agendas, corporate resolutions and meeting minutes for board of director and committee meetings

To be best set for success we see you bringing

•  2-5 Years experience within a Legal Administrative role – Both practice and in-house experience is valid
• Direct exposure to the negotiation and management of commercial contracts is needed.
• Capable of working autonomously across a broad range of matters, and comfortable prioritising with competing deadlines
• Full fluency (written & spoken) in English is required.
• As a public organisation facing ongoing commercial growth, you will bring a success-orientated and solutions-focused mindset that embraces team collaborations, change, growth and inclusion.

As an international organisation, English is our primary business language and as part of your recruitment journey, you should expect to meet English-only speakers. For best chances of success, you should include your CV in English. Unfortunately, non-English CVs have a high likelihood of being rejected at application stage.

You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

Business recognition and accolades include: 

• World's most innovative companies (Top 10)
• World's smartest companies (Top 50) 
• 100 Best Places to Work in Boston 
• Top 10 European Tech Startup
• Top 10 European biotechs startup to watch
• Top 25 East-Coast Biotech to watch

Our benefits package is comprehensive, but varies internationally in line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview of benefits in France.

•  Forfait-Jour working types

• Health benefits for you and your family covered by 80% employer contributions
• Life Insurance and pensions contribution
• SWILE meal vouchers and home office allowances
• 25 Days Vacation
• Additional voluntary benefits including sports allowance, language courses, bank partnerships and transportation.

Our DNA

Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous. 

Our Virtues

At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action.

We decide; We do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.

At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal.

The Process 

Apply now with your CV and any supporting information. 

Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance.

We appreciate the value and expertise external partners can bring, but we operate a direct-hiring model and we are not looking to utilise agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.

Starting Date: ASAP 

Location: Bidart, FR (Preference) Rolle, CH (Possible)

Contract: Permanent, Full time, Office-Hybrid (3 Days PW)

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Do you have previous experience in Software and NGS Workflow product sales? Are you passionate about selling a product with a true purpose? 

Bring your knowledge & passion to healthcare with SOPHiA GENETICS as our new Senior Sales Executive / Account Manager for Italy.  

Why us: 

We believe there is a smarter, more data-driven way to make decisions in healthcare and our AI SaaS Platform (SOPHiA DDMTM) enables that. You will have direct input into our mission to radically improve the outcomes for Cancer & Rare Disease patients globally. Enable our customers to push industry boundaries, as we pioneer into newly discovered fields and combine complex, multi-modal data for the first time! 

It’s an exciting time to join as we passionately pursue strong YoY Growth, catalyzed by impressive global partnership announcements.  
 

Your mission: 

We are united by our common mission and the SOPHiA GENETICS Sales team plays a crucial role in enabling more organizations to make data-driven decisions.  

As a Senior Sales Executive / Account Manager in Italy, you'll report to our Regional Sales Manager, but will have full ownership and autonomy over your territory. This is a field role, with over 50% travel, and you can be based anywhere within Italy. 

The value you add: 

• Prospecting, pitching and driving business development.
• Identifying and closing opportunities with new organizations.
• Drive consistent momentum in sales cycles and maintain a healthy sales pipeline
• Drive business growth through expanding our market share within current accounts and finding new opportunities to extend our relationship with them 
• Advise the company and guide product management on market & product requirements 

The experience you bring: 

• 3-5 years of consultative sales experience
• Experience selling NGS or Genomics products into Hospital Systems and/or Lab Environments
• Understands the Italian Market and is familiar with our target customers
• A hunter mentality, driven by a desire to consistently generate new business
• You will need to be able to travel across your territory to a minimum of 50%
• You are fluent to a business level in both Italian and English

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose. 

The Process 

Apply now with your CV and any supporting information. All resumes MUST be in English for a successful review.

Location: Remote, based in Italy – Southern Italy preferred 

Contract type:Permanent, Full Time 

Start Date: ASAP 

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Do you bring a track record of Business Development & Sales activity into a Pharma or BioPharma customer base? How about a knowledge of Real-World Evidence and Clinical AI applications?  

Join SOPHiA GENETICS as our new BioPharma Business Development Directoryou'll be responsible for building our BioPharma data partnerships throughout the US. This is a remote position based in the East Coast, but Boston or NY is highly preferred.

SOPHiA GENETICS BioPharma

• Revolutionizing clinical development and commercialization of new drugs through data-driven medicine and multimodal insights.
• Through a global network and patented algorithms, we give the BioPharma community access to high quality real-world data, leveraging the SOPHiA DDM™ platform.
• Optimizing commercial launches and access to novel drugs
• Maximizing clinical trial performance
• Making data-driven medicine a reality

Your Mission:

• Understands and helps shape the clinical questions of interest for BioPharma customers, developing tailored solutions for both R&D and Commercial needs.
• Prospects, develops partnerships, and negotiates commercial contracts for BioPharma Data Solutions, including formulating pricing and sales strategies.
• Contributes to shaping BioPharma Data Solutions by identifying new use cases and optimizing offerings in collaboration with the product and medical teams.

The Value Add

• We’re at the start of an accelerated, high-growth trajectory and this is your opportunity to join us on that journey.
• We’re building and defining the team, and you’ll hold a critical role in shaping how we partner internally and with our customers.

Your Background:

• This role supports our BioPharma Business unit (distinct from our diagnostic applications). Therefore, you must have 5+ years of consultative sales experience, specifically providing solutions to customers in the BioPharma or BioTech sectors
• Must have experience providing RWD/RWE solutions to Pharma and BioTech companies
• Exposure or knowledge of Data analytics, Clinical Trials or Market Access would be beneficial.
• A strong entrepreneurial mindset, with ability to generate new leads and explore new projects, and the resilience to pursue company-wide opportunities 
• A success-orientated and solutions-focused mindset, that embraces team collaboration, change, growth and inclusion.  

Benefits:

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth to our new business unit.

• A Competitive, uncapped commission structure during a time of exponential growth with accelerators for high performance.
• A flexible, friendly and international working environment with a collaborative atmosphere

• An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness.
• A fast-growing company with plenty of opportunity for personal growth and development

The Process
Apply now with your resume and any supporting information. Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business.

Location: Remote on the East Coast, Boston or NY is highly preferred

Start Date:ASAP

Contract:Full-Time

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We believe that there is a smarter, more data-driven way to make decisions in healthcare. SOPHiA GENETICS (NASDAQ: SOPH) combines genomics, radiomics, clinical, and other data modalities through our propriety SOPHiA DDM platform to help healthcare professionals and patients across the world in the fight against cancer and rare and inherited diseases. To help us achieve our ambitious mission, we are now searching for a Customer Services Specialist, Wetlab Lead, to join our team in Rolle. 

As our Customer Services Specialist, Wetlab Lead you will be responsible for managing customer cases, guiding customers to success with the workflows, analyzing client data, and creating /updating support documentation. You will work closely with the bioinformatics services, wet lab teams and level 3 IT resources to train and share knowledge to improve the resolution rate and time of client support cases. 

The value you add: 

• Assist customers with troubleshooting and resolving issues related to NGS workflows, including sample preparation, library construction, sequencing, and initial data interpretation. 
• Proactively follow up with customers to ensure they are achieving success with our products. 
• First point of contact for supply chain related issues 
• Identify, investigate, troubleshoot client issues remotely or onsite if needed  
• Acts as a consultant to advise on best practices in using NGS. 
• Provide on demand short client trainings to facilitate the use of SOPHiA platform, when applicable  
• Identify similar client issues and request and participate in Root Cause Analysis (RCA) as needed  
• Search knowledge base for known solutions and create documentation for solutions that are not documented  
• Help build business cases for new PS offerings, when applicable 
• Resolve customer issues by diagnosing problems, offering solutions, and providing follow-up to ensure customer satisfaction.  
• Participate in cross-functional team meetings to ensure alignment on customer needs and product developments. 

The experience you bring: 

• Advanced degree in life sciences, computer sciences or related field  
• 4+ years' experience hands on in the lab with NGS technology 
• Experience in a client facing Support role, ideally focused on NGS 
• Automation experience would be a plus 
• Must be fluent in English  
• Familiarity with bioinformatics tools and genomic data analysis is a plus. 

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth.

• A flexible, friendly and international working environment with a collaborative atmosphere
• An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness.
• A fast-growing company with plenty of opportunity for personal growth and development
• A hard technical challenge to solve with exciting modern technology - cloud computing, Big Data, DevOps, machine learning

The Process

Apply now with your CV and any supporting information. All resumes MUST be in English for a successful review.

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