Would you like to play a key role with the TrackMan Baseball Seasonal Calibration Support Specialist?

Trackman is a global leader in baseball tracking technology. As a Seasonal Calibration Support Specialist, you would play an important role in commissioning Trackman systems. This position provides an opportunity to speak to a wide variety of people in baseball. This is a seasonal job is based in Phoenix, Arizona that could lead to a full-time role with Trackman Operations/Support or help launch a career working in baseball.

Trackman will provide full training and no prior knowledge of Trackman systems is required.

Responsibilities include but are not limited to:

• Using internal tools and software to remotely guide Trackman customers and contractors through system calibrations and aimings
• Speaking with a variety of people in baseball and help ensure that their systems track accurately
• Scheduling appointments with customers and contractors
• Watch Trackman data being captured in real time and monitoring system performance
• Over 700+ Trackman systems globally will need to be re-calibrated in 2024
• Other varying office, operational, or support tasks may be assigned to fill up a full work week

Do you have a passion for customer experience? Do you thrive by  using technical disciplines and skillsets to resolve complex issues? Then, we can offer you an exciting opportunity.

At Trackman we are growing, as we are constantly striving to further develop our market-leading sport tracking solutions. Therefore, we are looking for an experienced and highly motivated product specialist.

Do you have a passion for customer support? Do you thrive by working closely with customers across borders? Then, we can offer you an exciting opportunity.

At Trackman we are growing, as we are constantly striving to further develop our market-leading sport tracking solutions. Therefore, we are looking for an experienced and highly motivated customer service specialist.

Would you love to sell to and service the best Golf Coaches, Club Fitters, and Players in France? And are you ambitious, self-driven, and willing to go the extra mile? Then you should join our successful TrackMan Golf sales team!

Since the very beginning, TrackMan has benefited from the skills and commitment of exceptional people. As always, we are looking for the very best talent to take our success story to the next level. As a TrackMan Representative, you will demonstrate and sell TrackMan products and services within France. 

TrackMan is a fast-growing sports technology company that develops, manufactures, and sells 3D ball flight measurement systems for a variety of sports verticals. Originally developed for golf, TrackMan now enjoys a market leader position in several sports disciplines in measuring and delivering real-time sports motion data.

JOB RESPONSIBILITIES:

• Find, plan and deliver product demonstrations to teaching pros, club fitters, ambitious amateurs, and other client segments on a continuous basis.
• Generate leads leveraging all communication channels including cold calling, workshops, and social media activities.
• Demand generation through cooperation with the local PGA and other golf organizations.
• Ensure the highest customer satisfaction through ongoing training and service.
• Proposal preparation and order administration.
• Customer training and 1st level support.
• Organization and implementation of TrackMan University workshops.
• Product testing and provision of feedback to our software and hardware development teams.
• Development and continuous improvement of your territories sales strategies.

Would you like to play a key role in supporting TrackMan's Support Team and our customers? Are you motivated, self-driven and willing to go the extra mile? Then you should join our successful TrackMan Support team!

As a Tier 1 customer support technician, you will be providing an exceptional customer experience, interfacing with multiple internal and external teams, and using technical disciplines and know-how to resolve complex issues. This position is based in Scotttsdale, AZ.

Responsibilities include but are not limited to:

• Provide a positive and respectful customer experience during interactions
• Communicate with internal and external customers to resolve issues and answer question
• Perform troubleshooting of issues with vendors, customers, and on-site staff
• Performing incident management and problem resolution tracking for Trackman systems
• Identification and troubleshooting of production-related incidents and problems. This includes detection of system, application, or performance degradation or unavailability
• Escalate outage and other production interruptions to appropriate individuals/groups
• Document and accurately describe observed concerns and resolution methods to resolve issues
• Ensure a high level of accuracy and attention to detail while following documentation of equipment and activities regarding systems
• Ensure that all communications are handled or forwarded internally in a timely manner
• Enter all calls into the ticketing system and track progress on all issues to ensure timely response and resolution
• Possible light travel or on-site testing in the local area
• Other non-support job duties will be given based on experience and qualification
• Test TrackMan and TrackMan related software(s) then provide quality feedback to the QA department

Do you want to be a part of the data revolution in sports? Here is your opportunity to join our growing Data Science and BI Developer team. 

Our team is in charge of the development and operations of both our internal and customer-facing reporting and dashboard solutions. We are focused on making our rich tracking data more actionable to customers as well as supporting our internal product development and operations with useful insights. We also use our data to develop data science and machine learning solutions that enhance our product experiences. In collaboration with our cutting-edge radar and computer vision-based tracking technology, we are building products used by some of the best athletes in the world. 

Example projects we are working on: 

• Reporting for environmental variations between stadium tracking locations based on athlete performance models and statistical analysis 
• Dashboards for trends and detecting outliers in radar tracking and computer vision diagnostics across thousands of remote devices 
• Translating ball tracking metrics into coaching-orientated measures to help amateur athletes improve their performance
• Supervising learning models to suggest both practice and gameplay recommendations to make our sophisticated products easier to use

Responsibilities:

• Develop internal and customer-facing BI reports and dashboards 
• Use dimensional modeling to develop database schemas and semantic layers 
• Manage data warehouse data pipeline automation rules, ensure smooth operations 
• Work with our Data Engineers to acquire and prepare working data, initial data cleaning, statistical analysis, and mining Interface with product owners, operations, and developers to refine requirements

Would you love to sell to and service the best Golf Facilities, Golf Coaches, Club Fitters, and Players in Germany? And are you ambitious, self-driven and willing to go the extra mile? Then you should join our successful TrackMan Golf sales team!

Since the very beginning, TrackMan has benefited from the skills and commitment of exceptional people. As always, we are looking for the very best talent to take our success story to the next level. As a TrackMan Representative, you will demonstrate and sell TrackMan products and services within the territory.

TrackMan A/S is a fast-growing sports technology company that develops, manufactures and sells 3D ball flight measurement systems for a variety of sports verticals. Originally developed for golf, TrackMan now enjoys a market leader position in several sports disciplines in measuring and delivering real-time sports motion data.

Job Responsibilities:

• Find, plan and deliver product demonstrations to golf clubs, teaching pros,indoor centres, club fitters, ambitious amateurs and other client segments on a continuous basis.
• Generate leads leveraging all communication channels including cold calling, workshops, and social media activities.
• Demand generation through cooperation with the local PGA and other golf organizations.
• Ensure the highest customer satisfaction through ongoing training and service.
• Proposal preparation and order administration.
• Customer training and 1st level support.
• Organization and implementation of TrackMan University educational workshops.
• Product testing and provision of feedback to our software and hardware development teams.
• Development and continuous improvement of your territories sales strategies.