The Role

Addepar’s Communications Team is seeking a Senior Communications Manager to define and implement corporate, executive, and product communications programs in a fast-paced environment. This role strives to advance Addepar’s narrative with key audiences, including the broader market, media, talent, clients, and partners. You will work with technical and non-technical team members to strategize and coordinate impactful initiatives that support business outcomes, champion Addepar’s values, and build awareness of our brand in the market.

As a late-stage, high-growth company at the intersection of finance and technology, Addepar is at the forefront of innovation in the financial technology sector. With an agile internal team and high levels of exposure to Addepar’s executives, this role is well-positioned to make an outsized impact and drive progress across the company. The ideal candidate will possess strong relationship skills, see opportunity in ambiguity, and have a natural inclination to identify areas of opportunity and initiate action.

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.

The current range for this role is $107,000 - $167,000 (Base salary) + bonus + equity + benefits.

What You’ll Do

• Develop and execute comprehensive communication plans that align with Addepar’s business objectives and strengthen our brand presence.
• Own proactive and reactive executive thought leadership programs, liaising with media, clients, industry influencers and analysts.
• Lead strategic external initiatives, including client partnerships, product launches, and corporate updates.
• Coordinate with internal partners to ensure consistent messaging and quality across the organization's various channels.
• Identify and address cross-functional challenges, bridging gaps between teams to reduce risks and leverage opportunities.
• Keep a finger on the pulse of industry trends and the competitive landscape to guide communication strategies.

Who You Are

• 6-8 years working in communications, public relations, or a related field; preferably within the finance or technology sectors.
• Exceptional written and verbal communication skills, with the ability to craft compelling messages for diverse audiences.
• Confidence and proficiency in communicating with executives and other senior leaders.
• Superior relationship-building skills and a history of effective collaboration with internal teams and external partners.
• A self-starter mentality, comfortable navigating complex environments and independently driving initiatives to completion.
• Strong confidentiality and business ethics, with keen judgment and discretion.

Overview

About the Role

We’re looking for a Retail Communications Manager to join our Communications team. We’re excited to bring on an experienced communications manager to help support our retail business, including our Instacart Platform and Connected Stores technologies. This dynamic position will give you the opportunity to engage deeply with our retail team and focus on key areas of our retail business. Your role is critical in supporting our more than 1,500 retail partners across North America. This position offers the opportunity to directly impact our brand's market presence through effective communication strategies and storytelling. You will thrive on creativity, adaptability, and strategic thinking in a fast-paced environment.

About the Team

At Instacart, our mission is to create a world where everyone has access to the food they love and more time to enjoy it together, and we’re looking for exceptionally talented communications team members to help support the business. This position will play a critical role in contributing to our retail storytelling.

Reporting directly to the Director of Communications, this role is a vital part of our larger Communications group that includes Corporate & Employee Communications, Shopper & Policy Communications, and Product & Technology Communications. Together, we tell the Instacart story to a diverse audience comprising customers, shoppers, current and future employees, advertising partners, and retailers.

About the Job 

• As our Retail Communications Manager, you will lead the development and execution of communication plans and media relations.
• Run point as project manager on news announcements, including new Instacart App retail partnerships, retail milestones, and new features for Instacart Platform and Connected Stores technologies.
• Draft various written communications such as press releases, blogs, pitches, and internal communications.
• Manage inbound press inquiries and outbound press opportunities.
• Work closely with the Retail Market Strategy & Planning, Retail Marketing, and Retail Partnerships teams. 

• Serve as a liaison between external retail partners.
• Manage and coordinate speaking engagements and thought leadership opportunities.
• Monitor daily news and manage coverage reports to ensure strategic alignment and brand consistency.

About You

Minimum Qualifications

• Bachelor’s degree in Communications, Public Relations, Journalism, or a related field.
• 4-6 years of experience in communications or public relations (either in-house or at an agency), with a preference for experience in retail communications.
• Demonstrable success in developing and executing communications strategies.
• Exceptional written and verbal communication skills, strategic thinking, adaptability, creativity, and leadership abilities.
• A deep understanding of the retail industry and audience.
• Exceptional storytelling, writing, and editing skills, with an ability to tailor messages for different audiences
• Outstanding organizational skills, meticulous attention to detail, and impeccable judgment
• Ability to maintain composure and effectiveness under pressure

Preferred Qualifications

• Experience utilizing Generative AI tools in communications strategies.
• Proven ability to manage and execute owned content programs.
• Design skills that can be applied to creating engaging visual content.
• The ideal candidate will be:
• A self-starter, highly proactive, and energetic team player who is deeply committed to quality and excellence
• Business development mindset where communications directly contributes to business growth
• Outcome-focused and motivated by delivering measurable results
• Positive and solution-oriented to help develop creative answers to complex problems
• Exceptional speaking, writing, and editing skills
• Able to handle multiple projects at once and thrive in a very dynamic environment
• Excellent organizational skills and attention to detail
• Self-starter who is dedicated and demonstrates creative and critical thinking abilities
• Acts gracefully under pressure both internally and externally with key stakeholders
• A highly collaborative, flexible and adaptable style

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What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

Providing high quality services to clients and beneficiaries is at the core of what we do every day! The PBM Operations & Services team is the very heart of Abarca and meets that standard by running services from MTM, price eligibility, configurations, and beneficiary services to government services and beyond. Our GPS, (Government Programs & Services) teams handle direct contact, data transfers, issue management, auditing, and much more for any state or federal agencies as well as government led programs. No one else in this division can talk the talk and walk the walk on Medicare and Medicaid services like they can!

In the role of GPS Regulatory Communications Program Manager, you are responsible for ensuring written communications sent to external parties are generated accurately and timely according to regulatory requirements and client agreements, while meeting all the standards required for successful processing internally or by our mail vendor. You need to be knowledgeable about the regulatory requirements that apply to Member or Prescriber communications and the internal end-to-end process of each communication type, from letter template definition, batch generation, printing, and mailing, to validation.

The fundamentals for the job…

• Analyze, trend, and track written communications for all lines of business. Keep an inventory of the most current approved letter templates by topic and by client, with applicable requirements.
• Stay up to date with regulatory requirements and best practices pertaining to mailing timeliness and communication requirements.
• Ensure communications requirements are followed in accordance with policies and procedures as well as regulatory guidance.
• Engage directly with clients, auditors and vendors as a subject matter expert and strategic consultant.
• Develop tools to document and perform monitoring activities for determining if letters are compliant with regulatory requirements, accurate content, approved templates, and mailing timeliness.
• Work with areas to identify root cause of issues pertaining to letter processes and ensure any findings are promptly corrected and documented properly.
• Assist in issue management processes related to communications processes and/or vendor performance to ensure corrective actions are performed, including testing and ongoing monitoring.
• Manage relationship with print and mailing delegated entities to ensure compliance with SLA’s and contracted functions.
• Facilitate discussions related to changes that may impact file exchanges between Abarca’s technical team and print and mailing vendor(s).
• Participate and facilitate discussions related to change that may impact regulatory communications. Prepare and maintain process documentation supporting regulatory communication processes and logics for internal and external audiences.
• Develop internal and client training programs and cadence, facilitate execution.
• Engage directly with clients and leadership to develop, modify, and deliver dashboards and other required reporting as needed.
• Identify, quantify, and communicate areas of risk and develop corrective actions.
• Support creation of internal and external CAPs; oversee implementation of remediations, monitor efficacy of corrective actions.
• Collaborate with client implementation team as needed for process requirements gathering, configuration, E2E testing and go-live process.
• Prepare ad hoc analysis and other reports such as RFP responses, presentations, among others.

 What we expect of you 

The bold requirements…

• Bachelor’s Degree or Master’s Degree in a related field. (In lieu of a degree, equivalent relevant work experience may be considered.).
• 6+ years of experience within a similar role in government related programs.
• Experience the Healthcare industry (PBM, Pharmacy, Insurance, CMS plan audits).
• Experience working with PBM Operations, Medicare Part D, Auditing and Monitoring, CMS Program Audits & Protocols.
• Excellent writing skills with high levels of negotiating capabilities and proper presentation skills.
• Experience in vendor management.
• Excellent oral and written communication skills.

Nice to haves…

• Bilingual fluency in Spanish and English.

Physical requirements…

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  “Applicant must be a United States’ citizen. Abarca Health LLC does not sponsor employment visas at this time”

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

#LI-JD1 #LI-REMOTE

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

As a core part of Invoca’s Corporate Marketing team, you’ll own all aspects of our public relations and media strategies to build our brand’s equity and share-of-voice in the B2C conversation intelligence market. .Invoca is looking for a Sr. Corporate Communications & PR Manager to help ignite and elevate our brand awareness in the revenue execution category for B2C marketing, sales, and contact center teams. 

About the Role:

In this role, you’ll manage all PR day-to-day communications, become our internal reporter (reading articles, story-mining, sniffing out fresh opportunities to turn the one-off chats into memorable press moments), build PR launch strategies and draft respective communications as we bring new products or announcements to market, drive our industry/product awards program, recommend and draft abstracts for trade events and external speaking engagements, execute on thoughtful executive thought leadership programs (take advantage of using crafty social, video, content, quotes), and more. As our industry is rapidly changing and evolving each day, you’ll find that your opportunities to learn will never end here at Invoca. 

In this role, you’ll report to Invoca’s Sr. Director of Corporate Marketing, working on the Corporate Marketing team alongside leads in content marketing, SEO, case studies, social media, analyst relations, and internal communications. Across marketing, you’ll work closely with our product marketing managers, customer community, demand generation/inbound, and design/video teams, as well as alongside our key executives, industry thought leaders, sales groups, customers, and partners to craft compelling stories that stimulate market interest that keep readers coming back for moreInvoca! Beyond marketing, Invoca is your ocean. Fish where the fish swim.

You Will:

• Develop, implement, and execute a world-class PR strategy that garners earned coverage in both business and trade/vertical publications.
• Write punchy, PR-friendly pitches with compelling points of view that push provocative narratives. 
• Establish, grow, and maintain dependable relationships among media and journalists, and influencers, identify memorable story ideas, pitch press, and secure coverage.
• Source and manage a spokesperson program to power interviews, podcasts, video interviews, and live-event speaking opportunities for Invoca executives, key customers and advocates.
• Write snappy, engaging and informative press releases that prospects/customers, partners, and investors will actuallywant to read! 
• Leveraging non-traditional channels, including social media, podcasts, and more, to reach new audiences and influencers and expand Invoca’s brand awareness in new markets.
• Identify, manage, and activate industry influencers in core market segments (healthcare, automotive, telco and more) to build ever-lasting relationships.
• Track and report on key metrics monthly, including earned media coverage, share-of-voice, competitor moves, and opportunities to grow and improve. Lean on data to inform key learnings and reevaluate future PR strategies. 
• Thinking “outside of the box” and never be afraid to test drive your new ideas. 
• Bonus: If you have experience in producing or hosting podcasts/public speaking.

You Have:

• 8+ years of PR and/or marketing communications experience leading communications for B2B/B2C tech companies
• Proven track record of creating impactful and measurable communications campaigns
• Excellent writing skills and experience writing for global audiences across various channels
• Ability to fluidly navigate between strategy and execution (can develop high-level strategic plans and also produce crisp, clear communications that drive results)
• Success in building and implementing thought leadership strategies for executives (lean in on LinkedIn/social media networks)
• Experience working cross-functionally and communicating with all roles, departments, and levels of seniority of the organization
• Talents in turning complex information into relevant, engaging, and valuable narratives that drive urgency among a diverse set of audiences
• Managing multiple projects simultaneously and work autonomously with guidance from broader teams
• Experience working within a fast-paced emerging category creation environment where anything’s possible
• A strong sense of creativity and a passion for bringing forward new ideas and testing innovative approaches to reach key stakeholders
• Experience proactively identifying trends, developing compelling narratives, and driving a thought leadership position in a rapidly growting industry
• Genuine passion for great storytelling that pulls at the heartstrings and makes stories stick
• Attention to the micro details while driving key project management
• Drive, curiosity, and passion to position Invoca as the leading global brand in our category

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range -Salary Range $105,000- $150,000/ plus bonus potential
• Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

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