About Our Organization

At Kalderos, we are building unifying technologies that bring transparency, trust, and equity to the entire healthcare community with a focus on pharmaceutical pricing.  Our success is measured when we can empower all of healthcare to focus more on improving the health of people. 

That success is driven by Kalderos’ greatest asset, our people. Our team thrives on the problems that we solve, is driven to innovate, and thrives on the feedback of their peers. Our team is passionate about what they do and we are looking for people to join our company and our mission.

That’s where you come in! 

What You’ll Do:

For the Customer Success Specialist, Payer position, we’re looking for someone to ensure state Medicaid agencies have a positive experience through excellent customer service, providing comprehensive support through use of Kalderos’ applications, and developing process improvements to enable Kalderos operations to scale effectively. 

• Work with state medicaid agencies to help bring transparency, trust, and contract compliance to drug discount programs for commercial managed care.
• Analyze and perform QC and QA to deliver validated dispute reports to state agencies.
• Engage US state agencies in dispute resolution on behalf of customers through a timely and comprehensive outreach process including monitoring automated messaging.
• Minimize customer escalations through proactive state dispute and communication monitoring with an emphasis on accuracy.
• Maintain a clear understanding of customer success criteria and align with assigned Kalderos business objectives (MBOs).
• Build and maintain workflows and business processes related to the dispute resolution management process.
• Position yourself as the voice of the state agencies in order to troubleshoot issues that arise among various drug duplicate discount stakeholders.
• Maintain knowledge base of industry news and state/federal policy regarding changes to invoicing, dispute resolution, and process guidelines.
• Be curious, listen deeply, and get creative to ensure that we are providing our clients services that optimize and comply with the Medicaid Drug Rebate Program (MDRP) and the 340B Drug Pricing Program

What You’ll Bring:

• 1+ years of experience in administering and/or implementing a healthcare data management, medical claims, or similar SaaS/cloud-based product or platform or 2+ years in a customer success related role.
• Demonstrated project management skills - effectively handle multiple customers, escalations, and priorities at once.
• High level of proficiency with an office suite (such as Google for Business Applications or Microsoft Office) and Salesforce.
• Ability to effectively communicate via virtual meeting and collaboration software.
• Strong analytical skills with the ability to process and interpret data.
• Excellent organization skills - work independently, prioritize and multi-task with minimal direction.
• A sense of timeliness and urgency to address issues and resolve them expeditiously.
• High standards for excellence and strict adherence to policies, controls, procedures, and timelines.

Set Yourself Apart:

• Bachelor’s degree in business, science, technology, healthcare administration field, or equivalent.
• Experience with the 340B program, the Medicaid Drug Rebate Program (pharmacies, hospitals, clinics, PBMs, state/federal agencies) and/or commercial managed care pharmacy contracts.
• Experience with data manipulation/data analysis using Tableau, Power BI, SQL, or equivalent.
• Advanced degree in pharmacy, life science, healthcare administration, or accounting.
• A keen appetite for problem-solving coupled with a sharp investigative intuition.

Expected Salary Range: $70,000 - $90,000 + bonus

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Highlighted Company Perks and Benefits

• Medical, Dental, and Vision benefits
• 401k with company match
• Flexible PTO with a 10 day minimum
• Opportunity for growth
• Mobile & Wifi Reimbursement
• Commuter Reimbursement
• Continuing education reimbursement
• Donation matching for charitable contributions
• Travel reimbursement for healthcare services not available near your home
• New employee home office setup reimbursement

What It’s Like Working Here

• We thrive on collaboration, because we believe that all voices matter and we can only put our best work into the world when we work together to solve problems.
• We empower each other and believe in ensuring all voices are heard.
• We know the importance of feedback in individual and organizational growth and development, which is why we've embedded it into our practice and culture. 
• We’re curious and go deep. Our slack channel is filled throughout the day with insightful articles, discussions around our industry, healthcare, and our book club is always bursting with questions.

To learn more:https://www.kalderos.com/company/culture

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Kalderos is proud to be an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Kalderos participates in E-Verify.

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. 

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.

Funding Options joined the Tide family in early 2023. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through our multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

What we’re looking for:

This customer-facing role will focus on understanding the requirements of our customers and assisting them through the journey to find the best financial solution, ensuring that all of our customers have delightful, memorable experiences.

Some of the things you’ll be doing:

• Managing inbound communications from our customers 
• Proactively contact prospective customers exploring finance options on our website and inbound enquiries 
• Ensuring all customers are supported through our digital journey with a successful outcome of securing the funds they require
• Deal assistance; working with Lenders and also our in house Business Finance Specialists at each stage of the sales process
• Confidently pitch lending products on behalf of our panel of lenders most suitable for our customers
• Maintain accurate, up-to-date information on any prospects that you speak with (in Salesforce)
• Monitoring and identify trends & anticipate needs to help you identify quality businesses who would need Funding Options whilst adding new or updated customer profile information into Salesforce
• Ensuring that sales technologies, such as our CRM  are used accurately, promptly and correctly to enable effective data collation and reporting

What makes you a great fit:

• An obsession for delivering the highest level of customer service, along with superior communications skills
• Ability to engage and quickly establish strong working relationships
• A results-oriented work ethic with impeccable attention to detail, determination and drive
• A passion for small businesses and helping them achieve their dreams
• Ability and desire to work in a fast-paced environment and effectively engage with Customers to understand their customer’s requirements/needs so you can guide them to the solution 
• Work well independently as well as collaboratively with the wider business
• You are self-motivated and have the ability to manage and to plan your day.
• Ability to work well under pressure
• Ability to troubleshoot issues quickly and effectively
• Experience working on the telephones - sales or call centre based environments
• Works effectively in virtual teams with colleagues, customers, suppliers and others

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisport card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

Beekeeper is a fast growing SaaS company that is disrupting the way 2 billion people working “out in the field” communicate within their companies. Are you eager to shape the future of traditional industries like hospitality, retail, manufacturing or transportation using the latest mobile technology? 

We are looking for individuals that are energized by working in fast-paced and international environments. Our team is passionate, dedicated and highly motivated to tackle the daily challenges of a SaaS scale-up. We constantly improve our processes to support our team and business to grow at a fast pace in a sustainable manner.

As a Junior Customer Success Specialist, you will support our Customer Success team in preparing presentations, help our customers digitize processes using our automation tool (workflows), and guide low touch customers to success.   

Your Responsibilities

• Translate customer use case ideas into workflows that add value and improve our customers' experience, working with Customer Success Managers
• Configure and test workflows before deploying to customers
• Assist in the definition and creation of workflow templates based on best practices that will be built into the product
• Provide feedback and ideas on workflows to the product team
• Gather key data and help prepare presentations in collaboration with the CSM / AM
• Provide low touch customers with guidance and workflow support
• Share opportunities within our tech touch portfolio with Account Managers 

What we look for in you

• 1 year of work experience, ideally in a B2B environment working in Customer Success, Support, Consulting, Data Analysis or Administration role in a Software as a Service context (SaaS)
• Fluency in written and spoken English and German
• Strong analytical and numerical skills
• Comfortable presenting and running trainings
• Solution oriented mindset 
• Drive results by being customer-centric and frontline first, taking initiative and having a hands-on mentality
• Positive and constructive attitude, passionate about customer success and energized by helping others
• Proactive and well organized – being able to independently manage own workload and meet deadlines
• Some experiences in using data analysis tools, workflow tools or Customer Success software

Bonus Points

• Experience in change- and project management
• Experience with discovery and questioning techniques
• Technical understanding of SaaS landscape
• Basic technical understanding of integrations / APIs

What we offer

• Competitive salary
• Phone & Home Internet costs reimbursement up to 80 PLN/month
• Private health care package with Luxmed 
• Multisport Benefit card 
• Creative Allowance – paid as 1000 PLN gross/month
• Home office set-up reimbursement up to 1000 PLN
• Personal Learning & Development Budget of 1500 USD/year 
• Sabbatical Program – 1 month paid leave at 3, 5, 10 year tenure
• 26 days of annual leave/year
• 2 Mental Health days off per year
• Laptop for work purposes
• Hybrid working model
• Oh and don’t forget about our Beekeeper Stock options!

Who we are

Beekeeper believes in the potential of every single employee. That’s why we’ve built the essential platform for frontline workers. We help organisations digitally enable their frontline, to boost productivity, quality and safety, and be more agile.

At Beekeeper, we celebrate diversity! All qualified applications will receive consideration for employment regardless of race, colour, ancestry, religion, nationality, sexual orientation, age, citizenship, marital status, disability or gender identity. We are committed to ensuring a smooth application process for all candidates. If you require accommodations due to a disability, please reach out to jobs@beekeeper.io, and our team will be more than happy to assist you. 

Please know that you are not required to share your nationality, age or a picture of you on the CV! We are looking forward to your application ????!

Customer Success Specialist

What we want to accomplish and why we need you

Suki is creating a new category in the health tech space – the digital assistant for physicians.  We are going to be the voice user interface for healthcare. What does that mean? Currently, doctors use their electronic medical record (EMR) system to track patient encounters. These systems can be hard to navigate and very time consuming to manage. Time that doctors would rather have to spend with their patients. This is the problem we’re solving right now: Doctors that use Suki today spend over 50% less time on administrative tasks than they did previously and we’re striving to do even better.

We are building Suki by spending time with our customers to understand features that will truly make their lives better.  We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine and even how medicine is practiced.

What will you do everyday?

As a member of the Customer Success Team, you will be responsible for supporting a team of Enterprise Customer Success Managers who drive the deployment and adoption of Suki with our major health system clients.  Your role will be multifaceted and support every element of a successful deployment.  You will be responsible for meeting coordination, follow up, task execution, and clinician training, all driving to effective execution of our structured project plans. As a startup, we are maturing our processes as we scale and grow rapidly. You will be responsible for taking a thoughtful approach and driving process improvement efforts around client documentation management, monthly invoicing, and user setup to help us execute flawlessly. You will be a point of contact for the Customer Success Team and vendors to coordinate our work. Most importantly, you can maintain a growth mindset with the hunger to execute at a fast moving startup.  

Ok, you're sold, but what are we looking for in the perfect candidate?

• Proactive Partner: You work with Enterprise Customer Success Managers to execute tasks related to deployments, expansions, and adoption of Suki across our customer base in a timely manner. You handle scheduling including canceling and editing meetings, ensuring timing and logistical details are accurate, and problem solving as needed when things don’t go as planned
• Customer Mindset: You find joy in training users on our products
• Team Expert:You are the keeper of all team resources and can help us improve our internal documentation processes
• Presence and Communication: Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with providers, colleagues, and vendors

• Adaptability:  You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact.
• High-Accountability: You can be counted on to consistently deliver high-quality work.
• Detail Oriented:You need a high degree of attention to small details along with the ability to quickly iterate on our deployment playbooks and processes.
• Travel: You are willing to travel periodically, roughly 15-25% of the time on average
• Flexibility: You may need to work flexible hours based upon client’s and your team’s schedules in different time zones across the US.

Requirements:*

• 5 years working in a healthcare or healthcare SaaS environment
• Exceptional written and verbal communication skills
• Ability to think critically, prioritize effectively and communicate expediently
• Strong project coordination skills
• Creative problem solving skills
• Enthusiasm for enhancing and scaling processes
• Proficient in Microsoft Office, Google Suite and Microsoft office
• Fantastic organizational skills and great follow through on tasks with attention to detail
• Project management skills, with a keen ability to think critically, prioritize effectively, and communicate expediently
• Growth mindset to learn new skills in a fast paced environment

Preferred:

• Experience working directly with health care providers or in a clinical setting 
• Formal project management experience 
• Previous experience working in a start-up environment 

Not sure if you meet all of the qualifications? We don’t expect every candidate to have done everything listed above, but you should be able to make a credible case that you meet most of the criteria and are ready for the challenge of adding new technologies to your résumé.

This position can be remote and supports team members with clients across the United States. You are welcome to visit and/or work out of our office in Redwood City, California. One week a year, we gather for a company-wide retreat. Quarterly, we gather for a Customer Success in-person working session at/near our office.

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team:Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors:We’re backed by Venrock, First Round Capital, Flare Capital, March Capital , and others. With our $55M Series C financing, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact:You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.

In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $75,000 - $95,000 in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.