Delivery Manager Remote Jobs

68 Results

11d

Solution Delivery Manager (Implementation Lead)

PromiseSan Francisco Bay Area, CA Remote
Design

Promise is hiring a Remote Solution Delivery Manager (Implementation Lead)

Company Overview:

Promise helps utilities and government agencies create flexible and affordable solutions for customers struggling to pay off their debt. Our intuitive approach to payment plans and relief distribution leads to increased customer enrollment and recovery rates that are far higher than the industry standard. As a result, customers pay off debt sooner and with fewer penalties, and our partners reduce delinquencies and increase revenue.

The Promise team strives to treat people who are struggling with dignity and provide them with the tools and resources they need to succeed. Our expertise spans sectors: we are technology experts from companies like Google, Stripe, and Palantir, as well as accomplished government leaders. We have raised over $50 million and we’re backed by leading investors such as Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (formerly Sweat Equity Ventures), Howard Schultz, and others. We're proud to have recently been chosen as one of Fast Company's "World's Most Innovative Companies of 2022."

Role Overview:

Promise is hiring a Solution Delivery Manager (Integration Lead) who is focused on creating a delightfully simple and effective implementation experience for our customers that delivers on the outcomes they care about most. Your goal is to ensure efficient and successful implementations of Promise’s payment platform in new jurisdictions that provides a delightful experience for the customer and sets them up for long term success in their program.

In this role, you will immerse yourself in the customer’s environment, collaborating with the sales team to understand what motivated customers to purchase Promise, understand what their vision of a successful program is, and get them to their launch event efficiently and happily.

You will manage multiple customer projects simultaneously, including managing the flow of project participants, documenting requirements and timelines, connecting customers with appropriate resources, managing open issues, facilitating communication across teams, and ensuring successful completion of each engagement. You will be key to successfully setting customers on their journey with Promise.

What You'll Do:

  • Build the foundations of the process that will help scale
  • Serve as project lead and primary interface and point of contact for customer during the implementation phase of the customer lifecycle
  • Design, build, and refine our delivery approach to optimize for quickest time to value, ease of implementation, and long term customer success
  • Own all of the functional aspects of customer projects including project management, documentation of requirements and timeline, resolution of open issues, communication of status and more
  • Scope and prepare Statements of Work (SOW) in coordination with the Sales team
  • Coordinate and work closely with the other members of the Promise team including Engineering, Data and Operations, Sales, and Customer Success
  • Manage all customer communication, including email, phone and face-to-face meetings throughout the implementation process
  • Become a subject matter expert on our customer’s technology, business operations, and policy landscape
  • Become a subject matter expert on Promise’s products and services
  • Gather and synthesize product feedback and trends from customers to bring back to our Product team so we can continually improve our offering

You’re a Great Fit for the Role if You Have:

  • A deep excitement about helping governments and other civic entities improve the quality of their services, especially the ones they provide to the constituents who are struggling or need help the most
  • Stellar empathetic communication skills- listening, speaking, presentation and writing skills
  • A strong ability to track multiple concurrent work threads without ever dropping tasks and with minimal supervision
  • The ability to translate needs, tasks, and requests between business and technical teams
  • The ability to set and manage customer expectations and to negotiate appropriate resolutions to issues
  • Exceptional project management and organizational skills
  • Expertise in SaaS platforms
  • Business acumen and strong consulting skills and experience
  • A knack for quickly diagnosing problems, while always keeping the big picture in mind
  • Comfort in ambiguity: you’ve worked in a startup environment or something similar where there wasn’t always clarity about what you should do next
  • 7-10 years of relevant experience working on and leading complex implementations

It’s Especially Great if You Have:

  • Good technical abilities. You definitely don’t need to code, but it’s great if you’re the kind of person who loves geeking out about thorny edge cases in a payment processing system
  • Experience in government technology, either as a member of a government agency or as a vendor
  • An understanding of policy and how it plays into our partnerships with government / civic entities

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. In addition, the Company complies with applicable state and local laws governing non‐discrimination in employment in every jurisdiction in which it maintains facilities and is committed to diversity and inclusion in the workplace. Promise also provides reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and individuals with sincerely held religious beliefs, in accordance with applicable laws.

Due to our work with the US government, we can only hire US citizens. Candidates living in other countries need not apply.

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Per Scholas Inc. is hiring a Remote Senior Manager, Delivery & Impact (Remote)

POSITION TITLE:Senior Manager, Delivery & Impact

REPORTS TO:Senior Director, National Admissions

LOCATION:National

 

Summary

The Senior Manager, Delivery & Impact is responsible for Admissions data analysis as well as monitoring key performance indicators to ensure the team successfully meets the Admissions enrollment benchmarks annually. This role will routinely monitor the Admissions pipeline and enrollment targets across all campuses, craft potential strategies to drive towards benchmarks and provide support as needed to Admissions Team members and campus leaders. 

To ensure consistency and scalability, this role will lead Admissions new hire onboardings and routine Admissions trainings to support campuses. 


*** Recruiting & Admissions experience is highly preferred.

National Learner Admissions 

  • Support the implementation of an admissions strategy that highlights the pillars of equity, innovation, and accessibility and supports the scalability and growth of local markets. 
  • Partner with local admissions teams to understand, process and problem solve pipeline workflow opportunities.  
  • Collaborate with local Admissions teams to support the admissions process to effectively meet training demands and drive results.
  • Provide additional admissions support as needed to vet learner candidates, troubleshoot challenges, and implement best practices.
  • Provide direct admissions support to markets in the absence of a local Admissions team member to review, screen, assess, and interview learner candidates to meet site enrollment demands. 
  • Collaborate with the National Recruitment Team to ensure admissions workflow, particularly pipeline development, is driving the necessary number of quality applicants through the process. 

Data Analysis & Reporting

  • Monitor the organization’s Enrollment KPIs and provide routine analysis to include gap to goal projections on KPIs.
  • Implement a site-specific data entry scorecard to highlight opportunities for growth to achieve data validity and consistency. 
  • Analyze the admissions pipelines of all campuses for customized & market-driven training tracks.
  • Provide frequent data analysis reports/scorecards to the Senior Director of National Admissions and flag any issues that might impact national enrollment benchmarks. 
  • Work closely with team members to brainstorm solutions for any skills gaps identified.
  • Audit data and provide process training support for sites in need of improving data entry, specifically noting assessments, interview outcomes, and Admissions Stages.
  • Provide data reporting support and management as needed in response to specific requirements, funder requests, and deadlines. 
  • Utilize Salesforce and Hubspot to track learner candidates through the admissions process and create reports in Salesforce/Hubspot as needed to effectively analyze and audit each campus's workflows.
  • Monitor, organize, and track admissions pipeline data in Salesforce, particularly in comparison to the specified goals for each campus.
  • Lead monthly meetings with the Senior Director of Admissions and Senior Director of Recruitment to provide an overview of Hubspot and Salesforce Pipeline and Enrollment analysis and solutions to mind the gap, if applicable.

 

Delivery & Impact

  • Work collaboratively with local leadership to onboard new Admissions team members. 
  • Increase continuity and alignment across all sites by executing a strategic onboarding plan for each Admissions new hire that supports their growth and success in the organization.
  • Provide ongoing support to Admissions new hires for their first 90 days by leading virtual bi-weekly Onboarding Coffee/Tea Chats.
  • Collaborate with fellow team members to discuss the admissions process at each site and identify training needs based on skills gap analyses of their Admissions and Enrollment process.
  • Assist with designing and delivering training for Admissions within the organization.
  • Partner with local admissions teams to provide additional Salesforce/Hubspot support as it relates to standardizing the CT & MDT admissions process across the organization and effectively leverage automation while balancing the need for human touch. 

Additional duties and special projects as deemed necessary to further support the success of the R&A

*** Recruiting & Admissions experience is highly preferred.

For this role specifically,we are targeting a salary of $75,000with a range between $70,000 and $78,375 where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.


#LI-REMOTE

WHY WORK HERE?

We believe our staff is the heart and soul of the organization. Our workplace culture is challenging, supportive, collaborative and mission-driven. We take a genuine interest in career paths and work-life balance, and welcome contributing ideas from staff at all levels. Working at Per Scholas means working somewhere full of engaging, savvy, diverse people who care deeply about pushing our work forward.

You’ll enjoy a welcoming and casual professional environment, self-development opportunities, innovative technology, and benefits like health care and a 401K match. If you want to work in a progressive organization, where you can build something meaningful and have fun while doing it, we would love to hear from you.

Per Scholas strives to deliver an equitable compensation and benefits package to support the financial, mental and physical wellness of our staff. We offer 37 paid days off during your first year of employment, Summer Fridays (early close each Friday of the Summer), medical benefits with premiums starting below $20 per paycheck, $1 for $1 matching on 401k contributions up to 6% of pay.

ABOUT PER SCHOLAS:

Per Scholas is a national organization that has been advancing economic mobility for more than 25 years. Through rigorous training, professional development, and robust employer connections, we prepare individuals traditionally underrepresented in technology for high-growth careers in the industry. We partner with leading employers to build more diverse talent pools, directly connecting our graduates to new career opportunities at businesses ranging from Fortune 500 companies to innovative startups. With campuses in 17 cities, Per Scholas has trained more than 16,000 individuals in tech skills, building bridges to careers in technology. To learn more, visit PerScholas.org and follow us on LinkedIn, Twitter, Facebook, and Instagram.

QUESTIONS?

If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application!

Equal Employment Opportunity

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.

See more jobs at Per Scholas Inc.

Apply for this job

30d

Solution Delivery Manager

PromiseSan Francisco Bay Area, CA Remote
Design

Promise is hiring a Remote Solution Delivery Manager

Company Overview:

Promise helps utilities and government agencies create flexible and affordable solutions for customers struggling to pay off their debt. Our intuitive approach to payment plans and relief distribution leads to increased customer enrollment and recovery rates that are far higher than the industry standard. As a result, customers pay off debt sooner and with fewer penalties, and our partners reduce delinquencies and increase revenue.

The Promise team strives to treat people who are struggling with dignity and provide them with the tools and resources they need to succeed. Our expertise spans sectors: we are technology experts from companies like Google, Stripe, and Palantir, as well as accomplished government leaders. We have raised over $50 million and we’re backed by leading investors such as Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (formerly Sweat Equity Ventures), Howard Schultz, and others. We're proud to have recently been chosen as one of Fast Company's "World's Most Innovative Companies of 2022."

Role Overview:

Promise is hiring a Solution Delivery Manager who is focused on creating a delightfully simple and effective implementation experience for our customers that delivers on the outcomes they care about most. Your goal is to ensure efficient and successful implementations of Promise’s payment platform in new jurisdictions that provides a delightful experience for the customer and sets them up for long term success in their program.

In this role, you will immerse yourself in the customer’s environment, collaborating with the sales team to understand what motivated customers to purchase Promise, understand what their vision of a successful program is, and get them to their launch event efficiently and happily.

You will manage multiple customer projects simultaneously, including managing the flow of project participants, documenting requirements and timelines, connecting customers with appropriate resources, managing open issues, facilitating communication across teams, and ensuring successful completion of each engagement. You will be key to successfully setting customers on their journey with Promise.

What You'll Do:

  • Build the foundations of the process that will help scale
  • Serve as project lead and primary interface and point of contact for customer during the implementation phase of the customer lifecycle
  • Design, build, and refine our delivery approach to optimize for quickest time to value, ease of implementation, and long term customer success
  • Own all of the functional aspects of customer projects including project management, documentation of requirements and timeline, resolution of open issues, communication of status and more
  • Scope and prepare Statements of Work (SOW) in coordination with the Sales team
  • Coordinate and work closely with the other members of the Promise team including Engineering, Data and Operations, Sales, and Customer Success
  • Manage all customer communication, including email, phone and face-to-face meetings throughout the implementation process
  • Become a subject matter expert on our customer’s technology, business operations, and policy landscape
  • Become a subject matter expert on Promise’s products and services
  • Gather and synthesize product feedback and trends from customers to bring back to our Product team so we can continually improve our offering

You’re a Great Fit for the Role if You Have:

  • A deep excitement about helping governments and other civic entities improve the quality of their services, especially the ones they provide to the constituents who are struggling or need help the most
  • Stellar empathetic communication skills- listening, speaking, presentation and writing skills
  • A strong ability to track multiple concurrent work threads without ever dropping tasks and with minimal supervision
  • The ability to translate needs, tasks, and requests between business and technical teams
  • The ability to set and manage customer expectations and to negotiate appropriate resolutions to issues
  • Exceptional project management and organizational skills
  • Expertise in SaaS platforms
  • Business acumen and strong consulting skills and experience
  • A knack for quickly diagnosing problems, while always keeping the big picture in mind
  • Comfort in ambiguity: you’ve worked in a startup environment or something similar where there wasn’t always clarity about what you should do next

It’s Especially Great if You Have:

  • Good technical abilities. You definitely don’t need to code, but it’s great if you’re the kind of person who loves geeking out about thorny edge cases in a payment processing system
  • Experience in government technology, either as a member of a government agency or as a vendor

See more jobs at Promise

Apply for this job

Per Scholas Inc. is hiring a Remote Senior Manager, Delivery & Impact

POSITION TITLE:Senior Manager, Delivery & Impact

REPORTS TO:Senior Director, National Admissions

LOCATION:National

 

Summary

The Senior Manager, Delivery & Impact is responsible for Admissions data analysis as well as monitoring key performance indicators to ensure the team successfully meets the Admissions enrollment benchmarks annually. This role will routinely monitor the Admissions pipeline and enrollment targets across all campuses, craft potential strategies to drive towards benchmarks and provide support as needed to Admissions Team members and campus leaders. 

To ensure consistency and scalability, this role will lead Admissions new hire onboardings and routine Admissions trainings to support campuses. 


*** Recruiting & Admissions experience is highly preferred.

National Learner Admissions 

  • Support the implementation of an admissions strategy that highlights the pillars of equity, innovation, and accessibility and supports the scalability and growth of local markets. 
  • Partner with local admissions teams to understand, process and problem solve pipeline workflow opportunities.  
  • Collaborate with local Admissions teams to support the admissions process to effectively meet training demands and drive results.
  • Provide additional admissions support as needed to vet learner candidates, troubleshoot challenges, and implement best practices.
  • Provide direct admissions support to markets in the absence of a local Admissions team member to review, screen, assess, and interview learner candidates to meet site enrollment demands. 
  • Collaborate with the National Recruitment Team to ensure admissions workflow, particularly pipeline development, is driving the necessary number of quality applicants through the process. 

Data Analysis & Reporting

  • Monitor the organization’s Enrollment KPIs and provide routine analysis to include gap to goal projections on KPIs.
  • Implement a site-specific data entry scorecard to highlight opportunities for growth to achieve data validity and consistency. 
  • Analyze the admissions pipelines of all campuses for customized & market-driven training tracks.
  • Provide frequent data analysis reports/scorecards to the Senior Director of National Admissions and flag any issues that might impact national enrollment benchmarks. 
  • Work closely with team members to brainstorm solutions for any skills gaps identified.
  • Audit data and provide process training support for sites in need of improving data entry, specifically noting assessments, interview outcomes, and Admissions Stages.
  • Provide data reporting support and management as needed in response to specific requirements, funder requests, and deadlines. 
  • Utilize Salesforce and Hubspot to track learner candidates through the admissions process and create reports in Salesforce/Hubspot as needed to effectively analyze and audit each campus's workflows.
  • Monitor, organize, and track admissions pipeline data in Salesforce, particularly in comparison to the specified goals for each campus.
  • Lead monthly meetings with the Senior Director of Admissions and Senior Director of Recruitment to provide an overview of Hubspot and Salesforce Pipeline and Enrollment analysis and solutions to mind the gap, if applicable.

 

Delivery & Impact

  • Work collaboratively with local leadership to onboard new Admissions team members. 
  • Increase continuity and alignment across all sites by executing a strategic onboarding plan for each Admissions new hire that supports their growth and success in the organization.
  • Provide ongoing support to Admissions new hires for their first 90 days by leading virtual bi-weekly Onboarding Coffee/Tea Chats.
  • Collaborate with fellow team members to discuss the admissions process at each site and identify training needs based on skills gap analyses of their Admissions and Enrollment process.
  • Assist with designing and delivering training for Admissions within the organization.
  • Partner with local admissions teams to provide additional Salesforce/Hubspot support as it relates to standardizing the CT & MDT admissions process across the organization and effectively leverage automation while balancing the need for human touch. 

Additional duties and special projects as deemed necessary to further support the success of the R&A

*** Recruiting & Admissions experience is highly preferred.

For this role specifically,we are targeting a salary of $75,000with a range between $70,000 and $78,375 where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.

 

WHY WORK HERE?

We believe our staff is the heart and soul of the organization. Our workplace culture is challenging, supportive, collaborative and mission-driven. We take a genuine interest in career paths and work-life balance, and welcome contributing ideas from staff at all levels. Working at Per Scholas means working somewhere full of engaging, savvy, diverse people who care deeply about pushing our work forward.

You’ll enjoy a welcoming and casual professional environment, self-development opportunities, innovative technology, and benefits like health care and a 401K match. If you want to work in a progressive organization, where you can build something meaningful and have fun while doing it, we would love to hear from you.

Per Scholas strives to deliver an equitable compensation and benefits package to support the financial, mental and physical wellness of our staff. We offer 37 paid days off during your first year of employment, Summer Fridays (early close each Friday of the Summer), medical benefits with premiums starting below $20 per paycheck, $1 for $1 matching on 401k contributions up to 6% of pay.

ABOUT PER SCHOLAS:

Per Scholas is a national organization that has been advancing economic mobility for more than 25 years. Through rigorous training, professional development, and robust employer connections, we prepare individuals traditionally underrepresented in technology for high-growth careers in the industry. We partner with leading employers to build more diverse talent pools, directly connecting our graduates to new career opportunities at businesses ranging from Fortune 500 companies to innovative startups. With campuses in 17 cities, Per Scholas has trained more than 16,000 individuals in tech skills, building bridges to careers in technology. To learn more, visit PerScholas.org and follow us on LinkedIn, Twitter, Facebook, and Instagram.

QUESTIONS?

If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application!

Equal Employment Opportunity

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.

See more jobs at Per Scholas Inc.

Apply for this job

TestPros is hiring a Remote Delivery Manager - Federal IT Services

Company Overview

TestPros is a successful and growing business, established in 1988 to provide Information Technology (IT) technical support services to a wide range of Commercial and U.S. Federal, State, and Local Government customers. Our capabilities include Program Management, Program Oversight, Process Audit, Intelligence Analysis, Cyber Security, Zero Trust, Resiliency, CMMC and NIST SP 800-171 Assessment and Compliance, Computer Forensics, Software Assurance, Software Testing, Test Automation, Section 508 and WCAG Accessibility Assessment, Localization Testing, Independent Verification and Validation (IV&V), Quality Assurance (QA), Compliance, and Research and Development (R&D) services.

TestPros delivers innovative independent IT assessment solutions to critical challenges facing the nation and the world.  We support the U.S. Federal Government and Commercial clients within the continental USA. TestPros is dedicated to making lives better, safer and more secure.

Job Summary

Reporting directly to the President, the Delivery / Operations Manager will be a key player within the company. The successful candidate for this position will bring a solid background in successful U.S. Federal Government Information Technology (IT) services contract delivery.  The Operations Manager will be a key leader to: plan, organize, control, and direct the technical, administrative, financial contractual, and personnel actions required for program success.

This is a remote/DMV home office position with some travel to the Corporate office in Sterling, VA and Government sites as necessary. 

Responsibilities

  • Ensure that our IT Service delivery teams understand and comply with contract requirements.
  • Facilitate both employee satisfaction in their jobs and customer satisfaction in the services we deliver.
  • Help develop, cultivate, and manage client relationships.
  • Help with proposal development and reviews.
  • Assist with recruiting and retention of our staff - and periodic staff performance reviews.
  • Become expert in and help evangelize our standard processes, tools, and guidelines.
  • Perform quality control to ensure expected standards are maintained.
  • Help setup, organize, and manage SharePoint sites.
  • Other duties as assigned.

Required Skills and Experience

  • U.S. Citizenship is required.
  • Applicants selected will be subject to a security background investigation and may need to meet eligibility requirements for access to classified information.
  • 3+ years of related U.S. Federal Government contracting project management experience.
  • High proficiency with Microsoft Office to include, PowerPoint and Excel advanced features such as macros, pivot tables, analysis and other advanced features.
  • Strong organizational skills and attention to detail.
  • Ability to prioritize and quickly adapt to changing priorities.
  • Experience creating, managing, and tracking key project management deliverables.
  • Highly ethical performance and behavior that is conducive to professional growth.
  • Ability to thrive in a close-knit, friendly corporate culture dedicated to fostering personal career development with accessible and available senior corporate leadership and without micromanagement.
  • You are passionate about your work, have a drive for learning new technologies and practices, and are a life-long learner with a demonstrated commitment to continuous improvement.
  • Associates degree or higher is preferred.
  • Professional certifications are preferred.

Benefits

TestPros offers a competitive salary, medical/dental/vision insurance, life insurance, disability insurance, paid time off, paid holidays, 401(k) retirement plan with company match, opportunities for professional growth, cell phone discounts, and much more!  All benefits are per TestPros current policies and are subject to change without notice.  Benefits are available to full-time employees only.​

COVID Notification

To ensure compliance with President Biden's 9 September 2021 Executive Order 14043, TestPros, Inc. is implementing a requirement for US based employees to either show proof of being fully vaccinated from Covid-19 or have an approved/reasonable accommodation (based on disability/medical condition or sincerely held religious belief) exempting an employee from the requirement, by 8 December 2021 (timing may vary state by state).  Individuals who are unable to meet Covid-19 requirements due to a disability/medical condition or sincerely held religious belief, may apply for a reasonable accommodation during the post-offer process. Individuals with approved accommodations will be subject to regular Covid-19 testing.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. VEVRAA Federal Contractor.

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+30d

Senior Training Delivery Manager

ServiceNow5 Lawson Lane, Santa Clara, CALIFORNIA, United States, Remote

ServiceNow is hiring a Remote Senior Training Delivery Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Location:  Remote, AMS

You will partner with senior leaders throughout the Training and Certification team, Operations, Alliances and Channels, and Finance organizations, as well as others within ServiceNow, to guide and provide oversight to an internal and external network of certified technical instructors, regional delivery managers, and program managers, with a focus on quality and delivery excellence.

Primary Job Responsibilities

  • Partner with global teams to assess regional needs, delivery readiness, resource needs, and develop a global strategy for technical training delivery
  • Develop, implement, and evolve strategy in support of ServiceNow's rapid growth strategy with a focus on meeting margin targets, quality, resource management, and scalability
  • Manage the function of global technical training delivery with internal and external resources
  • Develop new and innovative strategies to maintain and exceed high levels of customer success for in-person delivery of classes as well as virtual learning
  • Proactively monitor and maintain high levels of quality and resource availability and balance globally
  • Manage the allocation of those resources to optimize margin targets and delivery goals
  • Report out on the success key business indicators

Qualifications

To be successful in this role you have:

  • 5+ years in a leadership role overseeing a global technical training delivery organization with demonstrated business knowledge
  • Proven experience implementing leading-edge methodologies, tools, and processes
  • Technical expertise that allows well informed decisions, usage of available tools and resources and training to execute job responsibilities
  • Demonstrated ability to lead a distributed, multi­cultural organization
  • Solid analytical skills to engage business leaders on business terms and deliver business solutions
  • Demonstrated focus on quality training delivery
  • Budgetary management, people and partner management, and resource allocation experience

 

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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+30d

Service Delivery QA Manager

ExperianBoulevard "Tsarigradsko shose" 86, 1113 Geo Milev, Sofia, Bulgaria, Remote
agilejiraqa

Experian is hiring a Remote Service Delivery QA Manager

Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact on people and business.

We are looking for a forward-thinking Quality Assurance (QA) / User Acceptance Test (UAT) Manager to join the Delivery Center of Excellence (COE). In this role you will collaborate with Project Managers, Clients and (Client) Partners leading your QA/UAT team in support of SIT and UAT activities for small, medium, and large complexity delivery projects.

Job Description

 

  • You will be responsible for testing strategies and facilitating comprehensive and consistent (industry) testing standards.
  • You will be responsible for ensuring the entire QA/UAT team is observing and maintaining best practices around product, architecture, and infrastructure testing for assigned projects.
  • You will manage and lead the testing approach for how the business will perform QA/UAT for projects including SaaS, PaaS, cloud-based digital solutions, infrastructure updates and security programs.
  • Delivery projects will be via Waterfall and Agile Scrum. Through the development of a more consistent approach to testing, you will help to guide the Project team in delivering quality solutions on schedule and with minimal disruption to the end user.
  • You will work closely with Client teams from project initiation through acceptance, providing the necessary support during all phases.
  • Additionally, you will collaborate with Clients on their test cases and test plans and ensure that they are thorough and complete on-time. 
  • You will facilitate all aspects of QA/UAT working with your team and, potentially third party provider, defining testing approach, defining test cases, establishing requirements traceability and reporting on test progress.
  • You will partner with the delivery PMs to develop the approach for how Clients and QA/UAT teams will utilize project tooling.
  • You will maintain a good working relationship with teammates, and work effectively with Delivery, Project Management, Technology and other stakeholders at all levels to gather information and perform testing services.
  • This position is a direct report to the COE Line Manager. You will plan, manage and report on all aspects of QA/UAT in line with existing testing standards and processes

Qualifications

  • 5+ years of relevant experience in complex commercial software implementation, with emphasis on JIRA as the testing platform
  • Bachelor’s degree in Operations, Finance and Banking, Software Development, or related experience.
  • Strong background/experience with the utilization of digital, cloud-based emerging technologies and data analytics.
  • Strong Understanding and Experience of the Client delivery lifecycle for products and services 
  • Experience of testing numerous complex Software solutions across multiple industry verticals.
  • Implementation team management, with demonstrated ability to develop and guide high performance teams through complex platform and/or cloud product implementations.
  • Working knowledge and experience of internal and Client-focused software user requirements and security and risk management.
  • Experience in senior business stakeholder communication and management.
  • Practical understanding of ITIL and other IT management frameworks.
  • Exceptional verbal and written communication skills, and ability to communicate effectively at all corporate levels and with customers.
  • Ability to handle multiple competing priorities and workstreams in a fast-paced, high performance environment.

Additional Information

We offer:

  • Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
  • Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
  • Social benefit package - life insurance, food vouchers, additional health insurance, flexible monthly allowance, corporate discounts, Multisport card, and a Share options scheme
  • Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events
  • Opportunity for Flexible working hours and Home Office

Experian Careers - Creating a better tomorrow together

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Cielo is hiring a Remote Operations Manager - Service Delivery

Company Description

Are you ready to accelerate your career?

Join Cielo as an Operations Manager - Service Delivery! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!  

Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.


Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by Nelson Hall.  

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.

Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at +1 877 797 3379 or at [email protected]

Job Description

The Operations Manager – Service Delivery is responsible for increasing service efficiency and client satisfaction by reviewing various portfolio metrics and team processes to drive process improvement changes. They have the ability to successfully provide leadership to the team by earning employee trust, motivating and inspiring great performance while fostering a positive environment that encourages collaboration, development and empowers decision making. They maintain a culture of operational excellence and can clearly live and articulate Cielo’s “We Become You” promise.    

Responsibilities:

- Manage flexibility and scalability within the team by managing and allocating resources (Interviewing Specialists, Recruitment Specialists, Talent Acquisition Coordinators, Seniors, Associate Managers etc.) across the dedicated recruitment support / leveraged teams to support the recruitment work of our client services teams.

- Develop and track productivity metrics to ensure the team is able to meet Service Level Agreements (SLA).

- Lead hiring, management of, and career development for the recruitment support team in a variety of recruiting support roles. Provide leadership, inspiration and coaching to the team. Manage the process and technology effectiveness for the department, ensuring a consistent client and candidate experience.

- Review trends and opportunities, determine variability and business impact and develop recommendations and/or alternatives by applying structured analysis of various types of data.

- Lead the development and delivery of training for team as well as support for client teams to increase operational efficiency, compliance, service and overall client satisfaction.

- Lead change management initiatives when new process and procedures are launched. - Establish regular communications with team members, such as 1-1 meetings, team meetings with established agendas or other regular touch points.

- Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies.

- Analyze and troubleshoot operational issues for processes and develop action plans to remedy.

- Drive best practice sharing and adoption of operational excellence. Use deep subject matter expertise to hardwire new resources and ways of working consistently through the organization.

- Communication of progress, risks, expectations, timelines, milestones and other key project metrics to Service Delivery leaders and team members.

- Showcase a high level of understanding and become engrained in the client organization including relationships with key stakeholders, organizational structure to further demonstrate “We Become You.”

- Drive standardization and consistency of processes and procedures.

- Additional duties as assigned.  

Qualifications

Education:

- Bachelor’s degree required.

Experience:

- Minimum of 5+ years in talent solutions or project management required.

Functional/Technical Knowledge, Skills and Abilities Required:

- Analytical and problem solving skills with lens to Return on Investment (ROI).

- Ability to establish trends/opportunities, determine variability and business impact and develop recommendations/alternatives by applying structured analysis of various types of data.

- Experience with action planning and execution of action planning: measure effectiveness of models and process, tailor updates/amendments based on portfolio/client needs.

- Ability to plan and manage multiple initiatives simultaneously, formulate and execute individualized plans for client success concurrently.

- Concentrated understanding of continuous process improvement methodology and has implemented process improvement initiatives in the past. 

- Experience using recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools.

- Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook, Visio).   

Additional Information

All your information will be kept confidential according to EEO guidelines.

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+30d

Agile Service Delivery Manager

Fannie MaeReston, VA, USA, Remote
agileDesignscrum

Fannie Mae is hiring a Remote Agile Service Delivery Manager

Company Description

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to modernize the nations housing finance system while being part of an inclusive team using new, emerging technologies. Here, you will help lead our industry forward, enhance your technical expertise, and make your career.

Job Description

As a valued leader on our team, you will manage staff who are designing and developing information technology (IT) infrastructure environments, including coding, testing, and certifying technology platforms, software, and applications.


THE IMPACT YOU WILL MAKE
The Agile Service Delivery Manager role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

  • Manage the development of solutions for application design and network infrastructure components.
  • Mentor team members to enhance their understanding of the end-to-end performance of Network platforms.
  • Ensure compliance with policies, guidelines, and standard operating procedures.
  • Ensure regular and effective monitoring of performance and capacity metrics for technology solutions.
  • Manage a team of Service Owners and Scrum Masters within the Network organization
  • The Delivery Manager will form strong partnerships with internal teams as well as other key partners to ensure optimum product management concepts are applied.  
  • Be an evangelist for Scaled Agile and to continually coach the team to transition into a Product Management mindset.
  • Define, develop, and deliver the overall product roadmap for multiple products and contribute to our overall product strategy and vision while tracking progress along the roadmap
  • Ensures financial and risk management are incorporated into product delivery processes while adhering to Fannie Mae policies and standards
  • Work closely to assess how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration, and engagement.
  • Coaches team members on developing Network product roadmaps, prioritization, and effective communication strategies
  • Assists with developing Features for all new work/functionality, and backlog management

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

  • 6 years of relevant professional work experience


Desired Experiences

  • Bachelor’s degree or equivalent
  • Demonstrated ability to manage, coach and mentor direct reports
  • Has organizational skills to translate leadership requirements and expectations into tangible actions
  • Has effective understanding of SAFe framework and DevOps operating model
  • Good understanding of Network technologies and products including Cloud services
  • Ability to be flexible and adapt best practices to actual work environment
  • Ability to rationalize various viewpoints and competing priorities into effective communication and decision making
  • Experience working on large scale projects as well as handling day-to-day tactical requests
  • Ability to create and present executive level presentations sharing progress and risks
  • Approaches work with a sense of urgency to get work completed timely and accurately
  • Applies analytical approach to assess product gaps and make data driven decisions
  • Strong leadership and excellent verbal and written communication skills
  • Agile certification is highly desired but not required if there is sufficient experience

Additional Information

In response to COVID-19, Fannie Mae has adapted our workplace and hiring processes to better safeguard our employees, candidates, and new hires. We understand that this is an unprecedented situation and Fannie Mae is committed to creating protocols for these processes that are agile and conform with federal, state, and local health administration guidance. While the company's operating status for on-site work is currently voluntary, the majority of Fannie Mae's workforce is remote until further notice. We continue to conduct all interviews and onboarding virtually. In addition, all employees who wish to come on site must be fully vaccinated against COVID-19 and enter their vaccination information into a confidential HR system before arriving at the facility, unless they have an approved accommodation. Click here to go directly to information about accommodations.

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected]

REF10022M

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+30d

Technical Delivery Manager

PayScaleBoston, MA, USA, Remote
agile3 years of experiencejiraB2Bscrumc++

PayScale is hiring a Remote Technical Delivery Manager

Company Description

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees and businesses get pay right, and make sustainable fair pay a reality. Empowering more than 53 percent of the Fortune 500 in 198 countries, Payscale provides a combination of data-driven insights, best-in-class services and innovative software to enable organizations such as Angel City Football Club, Perry Ellis International, United Healthcare, Vista and The Washington Post to make fair and appropriate pay decisions. Pay is powerful. To learn more, visit www.payscale.com

Job Description

Payscale is looking for a Technical Delivery Manager to join our Software Delivery team within our Engineering organization. As a member of Software Delivery, you will own tactical product execution and drive successful, efficient development and delivery of software that aligns with stakeholder expectations. To achieve this, you will work closely with the product management team and our software development leadership to bridge the desires of the customer and the capabilities of the technology and to drive delivery of new features in the platform. The right individual for this role is organized, technology focused, and detail oriented. They are able to carry technical knowledge into strategic conversations about the product, guide cross-functional teams, and execute on product vision.    

Primary Responsibilities

  • Serve as the product owner for one or more Agile development teams, owning and managing the backlog and acting as liaison between the engineering organization, product management, and internal stakeholders 
  • Successfully deliver product features within established timelines while setting and continuously managing delivery expectations with business stakeholders as well as stakeholders across other engineering and technology teams 
  • Deep understanding of software platform, setting logical deliverables that make sense from the technology perspective 
  • Decomposition of large complex epics into smaller, iterable user stories and work-items from a technology standpoint for incremental delivery of value 
  • Collaborate with the Scrum Masters, Architects, and Product Management ensuring timely delivery of quality software 
  • Facilitate Agile meetings/ceremonies as needed and assist in identifying and implementing Agile best practices and communicating trends in team capacity and velocity 

Qualifications

  • 1-3 years of experience managing the delivery of technology/software products, preferably in the SaaS or B2B model 
  • Experience serving as product owner in Agile software development, with established success owning and managing backlogs, breaking down epics into user stories, and collaborating across engineering, product management, and internal stakeholders to deliver exceptional product value 
  • Excellent understanding of Agile best practices with a knack for identifying deficiencies and implementing improvements to ensure team success 
  • Deep understanding of technology and ability to intelligently communicate complex engineering concepts and to effectively translate and explain these concepts to a wide audience with varying levels of technical understanding   
  • Strong project management, planning, and organization skills, including ability to handle multiple projects simultaneously in a fast-paced environment 
  • History of quickly learning and gaining expertise in technology product domains 
  • Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences   

Preferred

 

  • Experience with Software Development in C# or other Object Oriented languages 
  • BS degree in Computer Science, Engineering, or related field preferred 
  • Certified Scrum Product Owner (CSPO) or Certified Scrum Master (CSM) 
  • Experience with tracking team deliverables via JIRA  
  • Experience in HR/Compensation domain is a plus  

Additional Information

Benefits and Perks – The Highlights:

All around awesome culture where together we strive to:

  • Pursue excellence every day
  • Create customer value
  • Compete to win (and lose!) as a team

As part of our culture of transparency and commitment to employee engagement, we have several programs and resources such as:

  • Regular virtual company meetings
  • Coffee chats
  • Table for 4 Executive conversation
  • Spirit Week
  • Pulsing tools for continuous conversations to drive performance and career growth
  • Strengths based tools designed to help employees engage with peers and managers, supported through a program called StandOut
  • Access to top notch learning courses for all employees through LinkedIn Learning
  • As well as constant re-evaluation of what our employees need to be successful at work!

Our more standard benefits include:

  • Discretionary Paid Time Off – Giving employees the flexibility they need to rest, relax and recharge away from work
  • 15 paid holidays including Independence Week, Juneteenth and World Mental Health Day
  • 3 comprehensive health plans to fit your unique needs; plans have up to 100% company-paid premium coverage for employee Medical, Dental and Vision
  • Access to Premera’s Healthcare Services including an Employee Assistance Program (EAP), 24-hour Nurse Hotline, Telehealth (Doctor on Demand), Talkspace, and other virtual care options
  • FSA and HSA options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit
  • Company Paid Short Term Disability, Long Term Disability, and Life Insurance
  • Comprehensive Paid Parental / Adoption Leave program
  • 401k program with fully vested, immediate company match

Additional highlights:

  • Voted Seattle’s and Boston’s best places to work according to Built In 2022.
  • Voted one of Seattle’s companies with the best benefits according to Built In 2022.

Equal Opportunity Employer: We embrace equal employment opportunity.

PayScale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

 

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+30d

Delivery Assurance Manager

Version1London, UK, Remote
agileoracleAWS

Version1 is hiring a Remote Delivery Assurance Manager

Company Description

We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.

We are an award-winning company that provides world-class customer service; we think big and we hire great people. Version 1 is more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies.

Invest in us and we’ll invest in you; if you are driven, committed and up for a challenge, we want to meet you.

Job Description

Achieving our customer success ambition is fundamentally based on the excellence of the solutions we deliver. We have a huge amount of talent in our delivery function and to support them and ensure a consistent customer experience we must apply world-class methodologies and processes in a consistent way across Version 1.

This Delivery Assurance Manager will work closely with our Head of Delivery Assurance Function to develop, establish and maintain project management standards and processes. Drive consistent methodologies, adherence to and continuous improvements within our processes and procedures to ensure excellence in our delivery to all our customers.

  • Supporting the UKDDC Head of Delivery Assurance to drive governance and oversight across the project portfolio in conjunction with the Portfolio Director. Facilitation of weekly RAID & RAG review meetings with the Delivery Managers & Senior Management team.
  • Maintenance and management of the project portfolio weekly status reporting pack (Power BI Dashboards). Development of various reports for Head of Delivery Assurance & Portfolio Director
  • Further development of the Delivery Assurance framework in alignment with the 2022 Digital Transformation strategy. Actively participate in various steering groups across the project landscape.
  • Ability to take on Project Management initiatives on an ad hoc basis as and when required.

The responsibilities for the Delivery Assurance aspect of this role include:

  • Ensuring Process Awareness and Adherence within their Practice. Ensuring DM’s follow timely and accurate reporting on the weekly projects dashboard, for those projects that fit the criteria
  • Facilitating the weekly Delivery Assurance meetings and distributing the actions and decisions from this meeting. Ensuring that the relevant portfolio director takes responsibility to help, guide or assist the Delivery Managers to resolve any issues that are raised at the weekly Delivery  Assurance calls or through internal steering meetings
  • Performing Project Management Inductions, including ensuring that all relevant processes are communicated and explained to New or Acquired project managers. Enhancements required to the project management induction pack will be fed back to Delivery Assurance
  • Identify, create and implement new processes, procedures or methodologies as required by the business to enhance our delivery capability. Ensuring that lessons learned are performed at the end of all the projects, documented and communicated to the rest of the practice community for inclusion in any future similar estimations, implementations, processes to further improve our delivery capability
  • Escalating any project concerns, non-adherence to processes or support required to the relevant Portfolio Director and the Head of UKDDC Delivery Assurance

Qualifications

 

  • Experience in Project Management (Prince2/PMP) and Agile Delivery
  • Working experience as a Delivery Manager or a Project Manager
  • Ability and experience to act as a Delivery Assurance Manager
  • Experience using various PM tools (MS Project/Jira/AzureDevOps etc)
  • O365 experience with PowerBI and SharePoint
  • Highly motivated and outstanding 'people' skills
  • Strong commercial awareness

Additional Information

Before you apply, here are some of our benefits. We offer profit share, pension, private medical, flexible working policy and more. We offer incentives for accreditations and educational assistance for courses relevant to your role.

We offer employee recognition in the form of Excellence Awards and V1Ps which is awarded by your peers. Engagement is incredibly important with local engagement teams driving our engagement events!

IFS is hiring a Remote Senior Manager, Delivery Excellence

Company Description

At IFS you will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference. We work every day within our single platform and embedded digital innovation to help our customers be their best when it really matters to their customers – at the Moment of Service™. We take pride in ensuring that our employees are able to achieve the company goals as well as develop their career. We believe empowered autonomy, committed colleagues and being part of a winning team are the keys to our success and what makes us great!

We celebrate that IFS employees have diverse skills, experiences, and backgrounds. We believe that everyone should be able to bring their whole selves to work and be valued for it. It creates a culture that allows us to develop and expand our thinking. It enables us to achieve better results. By embracing and celebrating our differences, we are more representative of the customers, partners and communities we serve.

Job Description

The Sr Manager, Delivery Excellence will become a trusted member of the Global Customer Services (GCS) team in the APJ MEA region.  The duties of this role require close interaction with GCS Leadership team, Project Managers and other stakeholders. The Senior Manager, Delivery Excellence role will report to the VP, Customer Success APJ MEA.

To succeed, you need to work closely with and align with global functions in Global Customer Services and establish yourself as a trusted and strategic advisor to the Customer Success leadership and teams in the region.

Key Responsibilities:

  • Be accountable for driving the adoption of Delivery Management practices and tools across the region.
  • Maximize our ability to successfully deliver services to customers and partners in an efficient and consistent way.
  • Champion best practices and enablement for Delivery Management across the region, and drive quality, performance and integrity within Delivery Management.
  • Observe and ensure programs/projects are run in accordance with IFS’s project management practices and methodologies.
  • Act as the main liaison between the region and the Global Practice Manager for Program and Project Management.
  • Drive implementation of global initiatives across the region and market units.
  • Ensure that practices and tools are successfully adding value to our customers and contributing to IFS growth.
  • Improve portfolio planning, resourcing and delivery governance.
  • Define measures in-line with global practices to enhance the delivery capability (resources, tools, processes, competencies).
  • Initiate and drive compliance assessments and audits, and corresponding improvement plans.
  • As requested, support regional leadership in project rescue/recovery.
  • Ensure project lessons learned are effectively captured and leveraged as improvement opportunities.
  • Assist to lead people enablement across the wider GCS business, including to ensure cross-skilling and organizational readiness.
  • Definition and execution of appropriate communications to support rollout of continuous improvement.

Qualifications

Knowledge, Skills and Experience

  • Excellent communications skills - both verbal and written. Able to communicate and influence at all levels including C-Level effectively.
  • Strong interpersonal skills, detail-oriented and ability to quickly understand business processes.
  • Ability to establish oneself as a trusted and strategic advisor to the Customer Success leadership and teams in the region.
  • Ability to influence and drive discipline, quality and consistency of performance and process through a matrix organization.
  • Has a thorough understanding of and hands-on experience from IFS Delivery methods and tools.
  • Has a Project Management Certification would be advantageous.
  • Has a thorough understanding of industry-based Delivery Management practices (e.g. PMI, Lean).
  • 10+ years of work experience in enterprise software or system integrator companies within similar roles and/or project management role.
  • Is result orientated with a track-record of high-performance leadership.
  • Developed team leadership skills in providing guidance and direction to others.
  • University Degree or equivalent professional experience.
  • Ability to operate in a fast-paced, decentralized, geographically and culturally diverse teams.
  • Self-driven and proactive in nature.
  • As part of a global organization, there may be a requirement for global travel and flexibility in working hours.
  • Communicates fluently in English.
  • Lives the IFS Values.

Additional Information

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+30d

Delivery Manager - Remote

MedableSan Francisco, CA, USA, Remote
agilescrum

Medable is hiring a Remote Delivery Manager - Remote

Company Description

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.

Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

Job Description

  • Constantly looking to identify impediments early, actively working to resolve those impediments, and escalates when needed.
  • Management and tracking of cross-team/squad dependencies.
  • Management and tracking of all high-integrity commitments.
  • Provides proactive visibility and effectively communicates delivery targets, commitments and progress.
  • Works to minimize meetings and ceremonies, but when they are needed, they are well-run and efficient. 
  • Encourages a culture of team-driven decision-making and commitment. Encourages team trust and facilitates team-building events.
  • Where appropriate, coaches the teams to improve collaboration and outcomes (coaching is the primary responsibility of teams' managers)
  • Other duties as assigned

Qualifications

  • 4+ years of experience working in the engineering organization of a product company using common Agile methods (Scrum, Kanban, XP) or a combination of education and experience in this field 
  • Good general understanding of how large scale software systems are designed, built, tested and deployed
  • Strong understanding of delivery methods and metrics.
  • Good general understanding of the role of product managers, product designers, engineers, quality assurance, and DevOps

#LI-RG1
#LI-REMOTE

Additional Information

  • Bachelor’s degree in Computer Science or a related field, preferred
    Certified Scrum Master (CSM) certification
  • Travel as required

U.S. employees and contractors, and International workers with travel to the U.S. must have a willingness and ability to provide proof of completed COVID-19 vaccination prior to start date. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Medable, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

U.S. employees and contractors, and International workers with travel to the U.S. must have a willingness and ability to provide proof of completed COVID-19 vaccination prior to start date. All strongly held beliefs, religious, medical, and other legally recognized exemptions regarding vaccination status will be considered.

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Service Delivery Manager (OTC) - REF137V

Deutsche Telekom IT SolutionsBudapest, Hungary, Remote
6 years of experienceopenstack

Deutsche Telekom IT Solutions is hiring a Remote Service Delivery Manager (OTC) - REF137V

Company Description

Present in the market under the Deutsche Telekom IT Solutions brand name, IT-Services Hungary (ITSH) is a subsidiary of the Deutsche Telekom Group and is the largest ICT employer in Hungary. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. 

Job Description

Introduction:

Open Telekom Cloud is one of the top performing and fastest growing OpenStack based public cloud providers on the European market.

To keep up with the newest trends and to be competitive among others we are looking for an Customer Success Manager to support our business.

We are searching just for you if you gained a high level of experience in Service Delivery, IT Service Management and ITIL and you are highly skilled both in spoken and written languages like German and English!

You will bring to the team a strong focus on customer centricity and you will oversee global, local and customer strategy.

You will be responsible for maintaining strong customer relationships, oversee business and customer requirements, support stakeholders and corresponding teams, handle invoices and the list goes on with other service management related tasks. 

The following tasks are your responsibility:

Supporting our Rising Star process:

  • to identify high potential customers for growth
  • to engage with the customer with right set of tools
  • to ensure future revenue and growth
  • Active cooperation with customers, Open Telekom Cloud teams (Customer Success Management, Service Delivery Management, Sales), service partners, internal TSI organizations
  • Bring the different contributing teams together and support the information flow
  • Further strengthen the relationship with the local customer organization
  • Support in the identification of market / technology and customer trend
  • Service Insurance, SLA Fulfillment and reporting
  • Escalation, quality, cost and risk management
  • Financial Performance & Billing

Qualifications

Requirements:

  • At least 6 years of experience in IT Service Management or similar area of expertise
  • High level of knowledge in ITSM and ITIL processes
  • Strong focus on customer centricity and overseeing global/local goals
  • Excellent communication skills
  • Pro-active and solution-oriented mindset and high attention to details
  • Knowledge and experience regarding financial and billing topics

Language skills:

  • Fluent German knowledge
  • Intermediate English knowledge

Experience and knowledge in these areas are a plus:

  • ITIL V4 Foundation certification
  • Knowledge in SAP
  • Knowledge in cloud technologies

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Deutsche Telekom IT Solutions is hiring a Remote Service Delivery Manager - German Speaking (PaaS) - REF118V

Company Description

Present in the market under the Deutsche Telekom IT Solutions brand name, IT-Services Hungary (ITSH) is a subsidiary of the Deutsche Telekom Group and is the largest ICT employer in Hungary. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. 

Job Description

  • Self-responsible assurance of contract compliance, especially service level management as well as monitoring of quality and OLA compliance
  • Rule communication to all stakeholders and responsibility for customer satisfaction
  • Management of customer/partner claims, especially in strategic and complex projects
  • Order management - in particular, setting up the necessary new order processes in the T-Systems partner-customer triangular relationship
  • Strategic development of the customer
  • Control of the planning process & forecast process
  • Cost management, control of overarching cost optimization programs
  • Preparation and execution of financial reviews
  • Process coordination and implementation, transfer of process know-how and documentation
  • Strong analytical skills with proven ability to comprehensively analyze processes and workflows
  • KPI monitoring and quality management
  • Minimum 3-5 years of experience as a process owner or process designer on large and complex projects
  • Management reporting and governance responsibilities
  • Steering and participation in overarching projects
  • Deriving and recommending optimization potentials regarding portfolio and standardization
  • Responsibility for the implementation of quality assurance measures

Qualifications

  • Completed studies in the field of computer science, telecommunications or business administration or a comparable education with many years of professional experience.
  • 5ys+ IT service management experience in a customer-facing role
  • Exceptional depth of experience in service, delivery and partner management
  • Proven, very extensive experience in commercial/technical management of platform businesses (ideally cloud platforms) in a large international customer environment
  • Extensive knowledge of technology trends and the competitive landscape in the cloud market (SaaS, PaaS, IaaS)
  • Hands-on experience in cloud computing and data center services
  • Excellent knowledge and years of experience in communicating with the customer and vendors/partners to ensure our value proposition is met
  • Extensive experience in planning / forecasting and cost management
  • Strong sales orientation for continuous expansion of customer business (basis for cloud)
  • In-depth business management knowledge accompanied by familiarity with costing processes within the Group
  • Strong knowledge of ITIL and quality management
  • Extensive knowledge of the T-Systems portfolio is desirable
  • Exceptional communication, presentation and moderation skills as well as absolutely professional appearance and persuasiveness at top management level - particularly in English
  • High degree of flexibility- Willingness to expand the scope of classic service delivery management (customer interface) to "product service management" (interfaces to partners and many customers)
  • Business fluent in German and English, written and spoken (C2)
  • Willingness to travel (national and international)

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+30d

Agile Delivery Manager

Acklen AvenueNashville, TN Remote
agile5 years of experience

Acklen Avenue is hiring a Remote Agile Delivery Manager

AGILE DELIVERY MANAGER

Description:

As an Acklen Avenue Agile Engagement Manager, you are responsible for maximizing the value delivered by your teams for your clients. You achieve this by ensuring the relationship between our development teams and the client is one of trust and collaboration; supporting value based delivery and actively coaching the team to continually improve and innovate.

Responsibilities:

  • Facilitate Discovery sessions ensuring outcomes necessary for the team to begin delivering have been met.
  • Enter with curiosity asking questions to uncover needs and stories, even beyond those stated upfront by the client.
  • Work with the client product owner and Acklen Avenue business analyst to write user stories, scenarios and acceptance criteria, in order to prioritize for lowest risk, maximum short-term business value, and early learning results.
  • Ensure Ops meeting Conducted at agreed upon intervals and relevant data points are covered.
  • Present the Release Plan to the client and explain changes from week to week.
  • Use a repertoire of facilitation techniques.
  • Persuasively communicate the benefits of Acklen’s company culture and processes and find ways to partner with clients.
  • Seek honest, specific client feedback to continuously improve the partnership.
  • Foster Acklen’s company culture and process with the development team to maintain standards of excellence and work-life balance.
  • Maintain clear productive communication with Clients
  • Actively coaches each team member, modeling the agile mindset and leadership required for consistent value driven delivery.
  • Partner with leadership on staffing decisions, training and performance evaluations.
  • Support Leadership and Sales as needed.

Requirements:

  • Agile leader with In depth knowledge of Agile frameworks and best practices
  • Agile Certifications such as CSM,CSPO, PSPO, CSP, CTC, CEC, ACP a plus
  • Experience leading Product Delivery utilizing agile project management techniques
  • Ability to coach teams, individuals and organization on Agile practices and mindset
  • 3-5 years of experience working with clients to iteratively deliver Products.
  • General business awareness of common company processes and pain points
  • Excellent communication and negotiation skills
  • A relentless passion for great client experiences
  • Empathic, flexible, collaborative mindset
  • Bachelor’s degree in a business or technical subject or equivalent work experience
  • Remote Work , candidates must be located inside United States.

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+30d

[BAN] Software Delivery Manager

Software MindKraków, Poland, Remote
agileCommercial experienceDesign

Software Mind is hiring a Remote [BAN] Software Delivery Manager

Company Description

Agile Soul – Software Mind
On the surface, we are a global IT service and software company that has collaborated on countless projects all over the world. Below it – an ally of those who decided to take their software development to the next level.

Job Description

Project – the aim you’ll have 

As a Software Delivery Manager you’ll work closely with our clients to build and support their software development. On a daily basic you’ll be responsible for understanding customer needs, proposing the best solutions and implementing them. You’ll be managing a technical team to deliver quality software and iterative value to end users. You’ll be an experienced agile practitioner who understands ahile practices, believes in them and  helps the team to introduce and maintain relevant agile tools and techniques. 

Position – how you’ll contribute 

  • Building a healthy team culture, through coaching,facilitating and protecting the team from distractions and demotivation 
  • Managing team member objectives, performance, holidays and sick days 
  • Building and maintaining a collaborative and productive relationship with clients 
  • Working with our technical leads to support the technical growth and development of your team, where appropriate 
  • Defining and measuring metrics with your team and peers to enable them to track their progress, their goals and understand areas for improvement 

Qualifications

Expectations – the experience you need 

  • Commercial experience managing, influencing and measuring cross-functional technical teams 
  • Ability to communicate with others in a clear, honest and enthusiastic way in order to build trust 
  • Experience measuring agile team performance and quality while working with the team to address issues  
  • Experience leading an agile team and, delivering iterative results 
  • Experience coaching and mentoring agile principles 

Additional skills – the edge you have 

  • Technical background 
  • Knowledge of design patterns and engineering best practices  
  • Knowledge of CI/CD concept 
  • Knowledge of SaaS platform principles and event-driven architecture 

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+30d

Delivery Manager

CityFibreGlasgow, UK, Remote
salesforce

CityFibre is hiring a Remote Delivery Manager

Company Description

We’re changing up Britain

We’re on a mission to build the UK’s finest digital infrastructure and unleash Britain’s potential. There’s never been a more exciting time to join the CityFibre family. We’re accelerating towards a Full Fibre future and delivering Gigabit Cities right across the UK. We’re changing up Britain’s digital infrastructure, boosting the economy, connecting communities, and leaving a legacy for future generations.

A rewarding career

We’re passionate about our work and we’re passionate about our people too. With a salary of up to £49,000 depending on experience,when you join the CityFibre family you’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, car allowance, performance-related bonus scheme, and private healthcare.

How can you change it up?

We need an excellent Delivery Manager to deliver the enablement workstreams associated with our UK-wide Full Fibre installation activities. By doing so, you will help increase customer satisfaction, drive efficiencies and improvements, and bring revenue into the organisation. You will be looking after our continuous service improvement plans, monitoring where agreed targets are at risk or causing customer dissatisfaction. Some of your other responsibilities will include:

  • Providing regular and accurate reporting on areas such our service performance and connected services
  • Governing national installation component availability
  • Managing operational finance relating to the supply of installation resources and components
  • Building and maintaining key relationships across our clients, internal teams, and key suppliers
  • Managing enablement activities, conducted by our installation partners, to maintain the delivery of our industry leading installation ‘Right First Time’ KPI
  • Developing and maintaining process documentation associated with enablement activities

What will you bring to the role?

We are looking for a self-motivated and organised Delivery Manager who has experience with project management. Whilst it would be beneficial to experience CRM systems, such as Salesforce, this is not essential. You will have to demonstrate strong leadership skills, setting an example for the rest of the team. Alongside this, you will need:

  • Process management experience
  • Problem solving skills
  • Excellent presentation skills
  • The ability to negotiate suitable outcomes
  • Strong relationship management skills
  • Good working knowledge of MS Office software

it would also be beneficial if you have a PRINCE2 qualification, but this is not essential. 

Our unique culture

We are proud to be an equal opportunity employer; we celebrate diversity, we believe everyone has a voice and we’re committed to creating an inclusive environment for all. Even though we come from different backgrounds and do different jobs, we’re united by The CityFibre Way - our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to build a legacy together.

Ready to start changing it up? Join the CityFibre family today.

 #LI-AE1

Additional Information

CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.

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+30d

Service Delivery Manager

Hitachi SolutionsNational, France, France, Remote
Dynamicsazure

Hitachi Solutions is hiring a Remote Service Delivery Manager

Company Description

Hitachi Solutions understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm working across the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud.

At Hitachi Solutions Europe we are the leading European Microsoft Gold Partner for Microsoft Dynamics 365, Microsoft Power Platform and Analytics areas.  As part of our existing teams, we have extensive knowledge and experience in Azure development. We are now looking to complement this success by investing to grow this area by offering independent Azure offerings. For more information, visit https://www.hitachi-solutions.fr/ . 

 

Job Description

We are looking for someone who :

  • Has a passion for Service Delivery and Dynamics365 solution adoption
  • Is passionate about customer satisfaction and continuous service delivery improvements.
  • Drives customer growth by understanding your customers needs. Deliver excellent customer service to ensure retention
  • Is an advocate for the Hitachi brand.
  • Has an ability to work with all internal teams and Hitachi departments to enhance customer processes and relationships.

Responsabilities :

  • Lead and engage key account customer stakeholders. Establish a trusted advisor relationship with business decision makers
  • Act as an escalation for the Application Support processes. Ensure support contract conditions are met and delivered to a high standard
  • Conduct Service Architecture workshop to identify customer services and support requirements
  • Collaborate with internal stakeholders to establish a ‘One Hitachi – One Customer’ relationship across all departments
  • Ability to understand the customer’s business process/ problems and position new services to support these processes

Qualifications

Requirements :

  • 5-7 years as an SDM /CSM
  • Strong interpersonal skills
  • Previous exposure to D365 is preferable
  • Previous exposure to project management methodologies. Is preferable
  • Excellent written,  oral and presentation skills
  • French and English speaking

Additional Information

In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates (“Hitachi”) you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future.  For more information please refer to our Privacy
Policy located at 
https://www.hitachi-solutions.fr/politique-de-confidentialite/ )

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TestYantra Software Solutions is hiring a Remote Delivery manager

Client-Mphasis

Location:Anywhere in Europe

Contract duration:6months

Job description:

Sorry no detailed Job specs received from the client

  • Team management,
  • Planning definition

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