GT was founded in 2019 by a former executive from Apple, Nest, and Google. GT’s mission is to connect the world’s best talent with product careers offered by high-growth companies in the UK, USA, Canada, Germany, and the Netherlands. You will be a dedicated part of the core tech team, working directly with product leadership. Our engineers have worked on products with McLaren, Universal Studios, Jaguar Land Rover, Reevoo, SmartXpo, Rio ESG, and Eagle Genomics- to name a few.

Based in London, UK, Krakow, Poland, and Kyiv, Ukraine, GT offers both full remote and flexible (office & remote) opportunities.

Now we're looking for a Project / Delivery Manager to bring in solid technical expertise.

If you have hands-on engineering background and experience in technical account management, technical pre-sales, and solution consultancy for international clients or similar fields, and are motivated to contribute to the success of our R&D teams in Ukraine, we would love to meet you!

Requirements:

• A good understanding of modern software technologies and solutions.
• At least 3 years of experience in project management, technical account management, technical pre-sales, solution consultancy, technical product management, or similar roles.
• Strong interpersonal skills, including presentation, communication, negotiation, client relationship & engagement.
• An inquisitive mind, solid analytical skills, and the ability to translate customer needs into business solutions.
• Strong project management skills, well-organized and structured approach to handling operations.
• Open to wearing multiple hats.
  
• Problem solver, ownership approach.
• Fluency in English, both written and spoken.
• Technical background and previous hands-on experience in software engineering or QA, or related fields is a plus but not necessary.

Responsibilities:

• Build good and trustworthy relationships with our clients and partners (both extended team and project team).
• Be a reliable advisor to our clients, and participate in technical solutions design and consulting, taking into account each client's product value, business objectives, and technology requirements.
• Participate in pre-sale calls with prospects together with the business development team as needed.
• Define and communicate project scope, and timelines, and execute accordingly.
• Proactively monitor, communicate and mitigate project risks.

We offer:

• Medical Insurance
• Coverage of travel expenses to the office up to 35 EUR per month
• Budget for studies 53 EUR per month
• Additional budget for sports and massages
• Covering expenses for sessions with a psychologist/psychotherapist
• Professional growth and regular performance reviews

Recruitment process:

1. Recruiter interview (45 min)
2. Interview with your future manager (1.5 hrs)
3. Reference check
4. Executive panel interview (CEO, CTO, HRD) (30-45min)

Meet the Recruiter:

Service Delivery Manager

Join our Global Team and work with the best

Do you want to be part of one of the best Global IT Companies to work for? Do you want to be part of a global, high performance, collaborative, and supportive team? To do work that matters, you enjoy and to be acknowledged for your efforts. Are you looking for a career rather than a job?

At Insentra, collaboration, celebration and innovation are key to not only our success but yours. We are even prepared to guarantee it - Look at what our staff have to say here.

WHAT WE’RE LOOKING FOR

Our Managed Services Team is fast paced, nimble and stands for excellence. As such, you will be a vital part of the team. This role is for someone who loves variety and is passionate about growing a career as a world-class SDM. You will be responsible for working with partners and end clients to understand their requirements and to design and deliver exceptional outcomes for their Managed Service environments. Your main responsibilities include:

• Own and manage strategic initiatives such as adherence to technology roadmaps, use cases for introduction of new technology and managed services, maintaining Risk Registers and Mitigation plans, and driving Continual Service Improvement plans and initiatives
• The Service Delivery Manager (SDM) plays a critical role in the coordination and delivery of operational support to the Client and is seen as an extension of the client’s IT Operations team
• “Own” escalations pre-, during, and post incident (including Major Incident management), ensuring regular and timely feedback is provided to the client throughout the lifecycle of the escalation
• Coordinate and manage all technical and business conference calls, monthly governance sessions, analysis sessions, and post incident reviews for P1 Escalations’ and between Insentra engineers, 3rd Party Vendor support teams and Client and partner support teams
• Work with the internal and customer technical teams to create awareness of risks and gaps in coverage and drive new upsell opportunities
• Reporting and analytics

If you have excellent communication skills, an eye for detail and love to deliver exceptional outcomes, we want to meet you.

Ultimately, you will ensure our company’s Managed Services #DeliveryExcellence efforts help us achieve our immediate and long-term business goals in the UK, USA and Australia. The Service Delivery Manager reports to the Strategic Service Manager.

WHAT YOU’LL LOVE DOING

• Process improvement: Ensure continuous improvement of Business Processes
• Governance: Ensure the adherence to an ICT Governance Framework which enforces ICT and operational standards, effective Risk Management, Supporting Policies, and ICT Performance Reporting
• Relationships Management: Build and maintain strong relationships with Insentra crew, clients, ICT, and external suppliers. Liaise with Executive and Senior Management throughout the business developing strong productive relationships
• Ensure that SLAs are constructed effectively, understood and adhered to, noting areas of improvement or concern
• Optimise the Sales to delivery and post sales service into the client
• Own the engagement. Record agendas and minutes of governance meetings and technical investigations
• Develop and deliver against a strategic client plan and monthly preparation of client dashboard and presentation back to Insentra Executive Management
• Focus on driving down Critical Incidents and expediting support to improve MTTR per incident
• Highlighting training deficiencies and working with technical leads within Managed Services to remedy
• Ensure that Client and Vendor information, escalation matrices, and all technology designs and schematics are kept up to date in the Managed Services document repository and disseminated appropriately amongst all relevant support structures
• Adhere to the documented Insentra support and escalations process, and communicate to all stakeholders
• Work in tandem with Insentra support teams and service excellence and practice managers
• Own and manage the strategic relationship between the Client and Partner at all times
• Champion the Insentra Service Experience in every engagement with the Client and Partner

EXPERIENCE & ATTRIBUTES

• Experienced with contract management, including contract amendments and renewals
• Strong analytical skills. Experienced with producing and presenting high quality reports
• Knowledge and technical aptitude for Microsoft technologies, Security and Citrix technologies
• Experience in implementing best practice methodology to drive organizational effectiveness
• Experience working with multiple large complex clients and liaising with all levels of the business
• Comprehensive working knowledge of ITSM tools
• Proven ability to manage out of scope tasks and small statement of works projects
• Bachelor’s degree or equivalent experience
• ITIL Foundation (or greater) Certificate

ABOUT YOU

• Core alignment with Insentra values #HITACES
• We live our values and love to #HIT ACES (Honesty, Integrity, Trust, Accountability, Celebration, Efficiency and Service Excellence). The core of everything we do is ONE TEAM ONE DREAM (#OTOD). The heart of our culture is created by our Crew
• Motivated for success
• Positive attitude and love to be part of a team
• Aptitude to learn and drive to build a career at Insentra
• Strong analytical problem solving and interpersonal skills and the ability to perform under pressure
• Can work with a team to build a process, not just follow one
• Ability to handle multiple engagements simultaneously
• Strong verbal and written communication skills
• Hard-working, motivated, proactive, and enthusiastic
• Self-starter able to complete tasks with minimal instruction and supervision
• Understands that 9-5 isn’t always normal, and willing to go the extra mile!
• Relative certifications and experience are a plus

ACCOUNTABILITIES & MEASURES

We believe you are responsible for your role and as such we invite you to develop your Objectives and Key Results (OKRs) as part of your interview process.

LOCATION

Remote, Australia.

Who we are:

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce.

At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field.

We are a remote-first global team headquartered in Silicon Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore and Bangalore, and leading investors, including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC.

What we are looking for:

If you get excited about onboarding, nurturing and growing enterprise clients; if you excel at converting code talk into business value discussions; if you obsess of bringing structure ot a chaotic world of enterprise project;; if you want to grow your career in a venture-funded Silicon Valley tech company - you have come to the right place. We would like to meet you.

We are looking for a top-notch Enterprise Delivery Manager who will be responsible for rolling out Zinier’s innovative Field Service Platforms to our enterprise customers worldwide. As a key member of the team, you will be utilizing your outstanding project management, technical and client engagement skills to deliver the solution on time and on budget to the customer.

What you can look forward to:

• Facilitate successful project definition, planning, budgeting, scheduling, and resourcing in a client facing enterprise environments
• Manage projects within scope, quality, time, and cost constraints, and ensure any changes are documented and approved through a change control process
• Create and execute project work plans and revise them as appropriate to meet changing needs and project demands
• Manage expectations with clients on delivery timeline and schedules
• Work with client business and IT stakeholders to accelerate time to value on implementation projects
• Work with diverse stakeholders such as Solution Architects, India development teams to ensure on time launch of projects
• Liaise with Support engineers to ensure client tickets are resolved in a timely manner
• Understand Zinier products in order to influence product development plans and schedules
• Collaborate with Zinier Sales and Business Development team to present our solution in a comprehensive and compelling way to win business

What you’ll bring to the role:

• 5-8 years of software integration project experience in technology or Software as a Service (SaaS) industries.
• Track record of success delivering complex, cross-functional projects with mid market to enterprise customers
• Drive customer discussions in key areas such as customer journey mapping, requirements management, acceptance testing to launch leveraging other team members such as solution architects, engineers as needed.
• Regular solution demos and be comfortable responding to high level technical and functional questions
• Experience with Agile software development methodologies
• Detail oriented and comfortable planning and tracking projects via Smartsheets, Jira or other modern project management tools
• Communication and comprehension of technical issues when working with the customer and our engineering teams
• Comfortable multitasking on several simultaneous projects
• Strong interpersonal and written and communication skills
• Open and highly collaborative mentality.
• Travel to customer sites 10-20% of the time once Covid restrictions are lifted
• Experience working in a start-up or entrepreneurial environment is highly desirable
• Hunger, Hustle, Honesty, Humility

Company Overview:

Promise helps utilities and government agencies create flexible and affordable solutions for customers struggling to pay off their debt. Our intuitive approach to payment plans and relief distribution leads to increased customer enrollment and recovery rates that are far higher than the industry standard. As a result, customers pay off debt sooner and with fewer penalties, and our partners reduce delinquencies and increase revenue.

The Promise team strives to treat people who are struggling with dignity and provide them with the tools and resources they need to succeed. Our expertise spans sectors: we are technology experts from companies like Google, Stripe, and Palantir, as well as accomplished government leaders. We have raised over $50 million and we’re backed by leading investors such as Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (formerly Sweat Equity Ventures), Howard Schultz, and others. We're proud to have recently been chosen as one of Fast Company's "World's Most Innovative Companies of 2022."

Role Overview:

Promise is hiring a Solution Delivery Manager (Integration Lead) who is focused on creating a delightfully simple and effective implementation experience for our customers that delivers on the outcomes they care about most. Your goal is to ensure efficient and successful implementations of Promise’s payment platform in new jurisdictions that provides a delightful experience for the customer and sets them up for long term success in their program.

In this role, you will immerse yourself in the customer’s environment, collaborating with the sales team to understand what motivated customers to purchase Promise, understand what their vision of a successful program is, and get them to their launch event efficiently and happily.

You will manage multiple customer projects simultaneously, including managing the flow of project participants, documenting requirements and timelines, connecting customers with appropriate resources, managing open issues, facilitating communication across teams, and ensuring successful completion of each engagement. You will be key to successfully setting customers on their journey with Promise.

What You'll Do:

• Build the foundations of the process that will help scale
• Serve as project lead and primary interface and point of contact for customer during the implementation phase of the customer lifecycle
• Design, build, and refine our delivery approach to optimize for quickest time to value, ease of implementation, and long term customer success
• Own all of the functional aspects of customer projects including project management, documentation of requirements and timeline, resolution of open issues, communication of status and more
• Scope and prepare Statements of Work (SOW) in coordination with the Sales team
• Coordinate and work closely with the other members of the Promise team including Engineering, Data and Operations, Sales, and Customer Success
• Manage all customer communication, including email, phone and face-to-face meetings throughout the implementation process
• Become a subject matter expert on our customer’s technology, business operations, and policy landscape
• Become a subject matter expert on Promise’s products and services
• Gather and synthesize product feedback and trends from customers to bring back to our Product team so we can continually improve our offering

You’re a Great Fit for the Role if You Have:

• A deep excitement about helping governments and other civic entities improve the quality of their services, especially the ones they provide to the constituents who are struggling or need help the most
• Stellar empathetic communication skills- listening, speaking, presentation and writing skills
• A strong ability to track multiple concurrent work threads without ever dropping tasks and with minimal supervision
• The ability to translate needs, tasks, and requests between business and technical teams
• The ability to set and manage customer expectations and to negotiate appropriate resolutions to issues
• Exceptional project management and organizational skills
• Expertise in SaaS platforms
• Business acumen and strong consulting skills and experience
• A knack for quickly diagnosing problems, while always keeping the big picture in mind
• Comfort in ambiguity: you’ve worked in a startup environment or something similar where there wasn’t always clarity about what you should do next
• 7-10 years of relevant experience working on and leading complex implementations

It’s Especially Great if You Have:

• Good technical abilities. You definitely don’t need to code, but it’s great if you’re the kind of person who loves geeking out about thorny edge cases in a payment processing system
• Experience in government technology, either as a member of a government agency or as a vendor
• An understanding of policy and how it plays into our partnerships with government / civic entities

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. In addition, the Company complies with applicable state and local laws governing non‐discrimination in employment in every jurisdiction in which it maintains facilities and is committed to diversity and inclusion in the workplace. Promise also provides reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and individuals with sincerely held religious beliefs, in accordance with applicable laws.

Due to our work with the US government, we can only hire US citizens. Candidates living in other countries need not apply.

Company Overview:

Promise helps utilities and government agencies create flexible and affordable solutions for customers struggling to pay off their debt. Our intuitive approach to payment plans and relief distribution leads to increased customer enrollment and recovery rates that are far higher than the industry standard. As a result, customers pay off debt sooner and with fewer penalties, and our partners reduce delinquencies and increase revenue.

The Promise team strives to treat people who are struggling with dignity and provide them with the tools and resources they need to succeed. Our expertise spans sectors: we are technology experts from companies like Google, Stripe, and Palantir, as well as accomplished government leaders. We have raised over $50 million and we’re backed by leading investors such as Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (formerly Sweat Equity Ventures), Howard Schultz, and others. We're proud to have recently been chosen as one of Fast Company's "World's Most Innovative Companies of 2022."

Role Overview:

Promise is hiring a Solution Delivery Manager who is focused on creating a delightfully simple and effective implementation experience for our customers that delivers on the outcomes they care about most. Your goal is to ensure efficient and successful implementations of Promise’s payment platform in new jurisdictions that provides a delightful experience for the customer and sets them up for long term success in their program.

In this role, you will immerse yourself in the customer’s environment, collaborating with the sales team to understand what motivated customers to purchase Promise, understand what their vision of a successful program is, and get them to their launch event efficiently and happily.

You will manage multiple customer projects simultaneously, including managing the flow of project participants, documenting requirements and timelines, connecting customers with appropriate resources, managing open issues, facilitating communication across teams, and ensuring successful completion of each engagement. You will be key to successfully setting customers on their journey with Promise.

What You'll Do:

• Build the foundations of the process that will help scale
• Serve as project lead and primary interface and point of contact for customer during the implementation phase of the customer lifecycle
• Design, build, and refine our delivery approach to optimize for quickest time to value, ease of implementation, and long term customer success
• Own all of the functional aspects of customer projects including project management, documentation of requirements and timeline, resolution of open issues, communication of status and more
• Scope and prepare Statements of Work (SOW) in coordination with the Sales team
• Coordinate and work closely with the other members of the Promise team including Engineering, Data and Operations, Sales, and Customer Success
• Manage all customer communication, including email, phone and face-to-face meetings throughout the implementation process
• Become a subject matter expert on our customer’s technology, business operations, and policy landscape
• Become a subject matter expert on Promise’s products and services
• Gather and synthesize product feedback and trends from customers to bring back to our Product team so we can continually improve our offering

You’re a Great Fit for the Role if You Have:

• A deep excitement about helping governments and other civic entities improve the quality of their services, especially the ones they provide to the constituents who are struggling or need help the most
• Stellar empathetic communication skills- listening, speaking, presentation and writing skills
• A strong ability to track multiple concurrent work threads without ever dropping tasks and with minimal supervision
• The ability to translate needs, tasks, and requests between business and technical teams
• The ability to set and manage customer expectations and to negotiate appropriate resolutions to issues
• Exceptional project management and organizational skills
• Expertise in SaaS platforms
• Business acumen and strong consulting skills and experience
• A knack for quickly diagnosing problems, while always keeping the big picture in mind
• Comfort in ambiguity: you’ve worked in a startup environment or something similar where there wasn’t always clarity about what you should do next

It’s Especially Great if You Have:

• Good technical abilities. You definitely don’t need to code, but it’s great if you’re the kind of person who loves geeking out about thorny edge cases in a payment processing system
• Experience in government technology, either as a member of a government agency or as a vendor