Director of Operations Remote Jobs

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8d

Executive Director of Operations

QSUnited Kingdom Remote
B2BDesign

QS is hiring a Remote Executive Director of Operations

QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.

The Role:

QS enrolment solutions division provides a white-labelled recruitment, conversion, and admissions services to universities, principally in the UK and in Australia & New Zealand. Currently, we work with 19 UK universities and provide admissions servicing to four with the potential to expand significantly in future years.

After a period of sustained growth, we are seeking an Executive Director of Operations who will be responsible for managing the delivery of recruitment, admissions and enrolment services to QS’ UK and European university partners, ensuring quality of delivery across our global delivery centers in London, Bucharest, Bangalore, and Kuala Lumpur. Services include insight & consultancy; enquiry & offer management conversion; admissions services; off-shore regional recruitment services; and student engagement & retention.

Key responsibilities include:

Vision & Strategy:

  • Establish a clear value proposition for outsourced university enrolment and admissions servicing, creating and owning the roadmap for future operational technology, analytical, data and business needs.
  • Build, implement and maintain robust and efficient operational and delivery workflows, ensuring processes are documented, team members are trained and services are delivered in accordance with contractual commitments.
  • Contribute as a member of the London Management Team to develop key strategic plans for the enrolment solutions division as it relates to operations and delivery of services across the entire student enrolment journey.
  • Support the VP (EMEA) as owner of the EMEA P&L – specifically provide costings for commercial models and forecasting reporting on revenue & student enrolments
  • Identify opportunities to provide new and innovative methods of service delivery to UK & EU clients.
  • Plan and prioritise development initiatives for all servicing-related development projects.

Product Management:

  • Develop and own the outsourced service product and roadmap for UK & EU clients
  • Run workshops and, where the opportunity presents, lead on consultancy projects with internal and external stakeholders to identify user needs and pain-points
  • Collaborate with the wider QS product organisation to align roadmaps/plans
  • Coordinate across multiple organisational dependencies to deliver successful service implementation through line management of the Client Delivery team
  • Utilise QS research capabilities to test and learn, iterating on our product through user feedback and insights; putting data at the heart of our decisions
  • Collaborate with Commercial and Marketing teams to develop a compelling story for our out-sourced servicing products
  • Harness and develop QS insights assets to raise the external profile of our out-sourced practice, collaborating with theCommercial and central B2B marketing teams to strengthen the position of QS as experts in institutional performance and higher education trends

Service Delivery:

  • Oversee the design, implementation and performance of business focused services in close collaboration with the MD and the London Management Group.
  • As the Product Owner for Admissions servicing, collaborate with other QS enrolment solutions’ teams to ensure the full integration of the service within a broader value proposition.
  • Line manage the Director of Student Success Operations, Associate Director of Client Delivery and the Director of Admissions Services responsible for the service delivery to UK/EU clients under contract.
  • Collaborate with internal stakeholders to identify, prioritise and implement new data systems and analytical needs of the business and clients.
  • Advise on best practice processes relating to but not limited to admissions servicing.
  • Support Client Success teams to ensure data and reporting for all services is complete, accurate and demonstrates value and ROI to clients.
  • Work across QS business units to deliver events and counselling support by optimising resource capacity

Continuous Improvement:

  • Contribute to continuous operational improvement initiatives across QSES.
  • Provide frequent analysis and insights to the business for operational improvement and ways to optimise Student Success outcomes such as enrolment or retention.

Institutional Improvement:

  • Share feedback and recommendations to enable clients to improve their processes and workflows, where they will be of benefit to applicants and to QS.
  • Lead or contribute to consulting projects that include an operational servicing element
  • Contribute to the development of a higher education performance consulting practice within QS

The role of Executive Director of Operations (EMEA) will line-manage the Student Success, Client Delivery and Admissions teams for QS Enrolment Solutions based in London, Bucharest, Kuala Lumpur and Bangalore. Flexible working arrangements enable the role largely to be conducted from a home-based environment with occasional travel required to London and client establishments to attend meetings. The post will be part of the London Management Team for QSES.

    What’s in it for me?

    • Opportunity to establish and execute a vision for the delivery of out-sourced services to UK universities.
    • Opportunity to be a member of the UK management team for QS enrolment solutions, collaborating with other senior leaders on initiatives as required.
    • Opportunity to play a key role in the transformation of an exciting and growing business.
    • Opportunity to earn above a base salary through the Company bonus scheme.

    The ideal candidate will have:

    Demonstrated knowledge and experience

  • Demonstrated leadership experience, effectively managing and delivering a UK university recruitment and admissions service.
  • Previous experience working within a cross-functional team in the areas of domestic or international student recruitment.
  • Demonstrated experience in reporting, with an understanding of data analytics
  • Experience in establishing and articulating a vision, setting goals, developing and executing strategies, tracking and measuring results.
  • Experience of managing budgets up to the level of P&L holder.
  • Experience working within the higher education or education management industry in the area of admissions is essential.
  • Technical skills and qualifications

    • Bachelor’s degree in a relevant subject (postgraduate qualification preferred), or equivalent experience.
    • Experience building commercial models and costing operations.
    • Experience in UK university admissions’ software systems.

    Behavioural competencies

    • Strong organisation and project management skills.
    • Demonstrated team leadership ability.

      QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

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      M3USA is hiring a Remote Director of UK Operations (Remote)

      Company Description

      M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

      Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

      • Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
      • Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
      • M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
      • Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
      • In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

      M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

      Because of our continued growth, we are hiring for a Director of UK Operations at M3 Global Research, an M3 company.

      About the Business Unit:  

      M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

      M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. 

      Job Description

      The Director of UK Operations will be responsible for standardizing project delivery to optimize client satisfaction, project level gross profit, employee retention, and revenue delivery for the UK division. The candidate will directly manage/coach/mentor the staff and will develop and promote new policies for the Operations team. This is the ideal role for someone who has experience in both qualitative and quantitative market research specifically focused on healthcare fieldwork and recruitment.

      Including, but not limited to the following:

      • Mentor, coach, and assist Heads of Qual and Quant departments, as well as the Associate Directors to ensure they are working and managing project teams to success.
      • Build strong client relationships with key accounts and support the sales process as necessary in key client meetings.
      • Create a strong culture of excellence which aligns with M3GR’s core values and deliver strategic level initiatives.
      • Providing excellent problem solving to our clients. Ensure a focus on resolving project issues.
      • Partner with Human Resources to identify and onboard the best industry talent.
      • Responsible for overseeing the UK Revenue Delivery. Candidate will be responsible for daily oversight into what the financial projections are for each month. Candidate is responsible for working with team members on accurately forecasting and delivery of projects that are projected to close.
      • Ensure that the Operations team is upskilled by regular trainings on communication, compliance, and project management skills. Putting client centricity at the center of delivery.
      • Monitor and maintain capacity across Operations team, to ensure workload is equitably distributed and manageable, hiring new staff as a result of forward planning.
      • Responsible for overseeing that the team meets stated KPIs for both financial and customer satisfaction goals.
      • Work with Heads of Qual/Quant on ensuring the team has a high employee retention rate, by fostering an employee focus management style. This includes ensuring all team members are reviewed quarterly, clear job specs, motivating personal goals, and visibility into career progression plans.
      • Partner with the Engineering department to further improve our project management systems, and create improved efficiencies.
      • Work with M3GR department heads to ensure cross-department teams are working efficiently and effective in a collaborative setting.

      Qualifications

       

      • 8+ years of experience in Market Research Project Management/Operations
      • 3+ years managing a staff of 3+ employees
      • Must have experience in both qualitative and quantitative project management
      • Extensive experience in an active Project Management role in the medical/healthcare market research field.
      • Thorough understanding of both qualitative and quantitative domestic and international market research projects.
      • Ability to lead a team made up of both junior and senior team members.
      • Self-motivated and able to (re)prioritize tasks throughout the workday.
      • Exceptional time management, organizational skills, attention to detail and ability to multitask
      • Well-developed analytical and creative problem-solving skills.
      • The ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
      • The candidate must have exceptional written and verbal communication skills.
      • The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.
      • This candidate is expected to demonstrate enthusiasm and pride in constantly improving the quality of M3’s services. Serving as an internal advocate to monitor and ensure compliance with M3’s ISO quality management system. The candidate must adhere to all processes and relevant guidelines.

      Additional Information

      Employee Benefits:

      • 25 days annual leave
      • Participation in a company bonus scheme linked to personal and company performance
      • Group Life Cover 4x salary
      • Pension 4%/4% employee/employer contributions
      • Vitality after probation
      • Staff discount scheme
      • Discounted gym membership​

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      Catholic Funeral & Cemetery Services is hiring a Remote Operations Director

      The Operations Director is the subject matter expert  in the execution of the Catholic Funeral & Cemetery Services (CFCS) field & funeral operations strategies. The Operations Director will utilize Lean Six Sigma skill set to drive productivity improvements, ensure compliance, and manage project timelines for the assigned Diocese(s).

      The Operations Director is a part of the Divisional Support Team and reports directly to the Director of Mission Services of the West Division. The West Division of Catholic Funeral & Cemetery Services is a small group servicing five Archdiocese and Diocese. 

      This is a remote, work from home position, the ideal candidates would reside in the Western or Central Time Zone. 

      Education and Experience

       

      • College degree preferred
      • 3-5 years of experience in operational position
      • Demonstrated experience implementing Lean-Six Sigma tools to deliver business impact
      • Strong analytical and problem solving-skills and the ability to apply the skills to recommend simplified solutions to complex problems
      • Self-starter with strong leadership skills

      Position Requirements Include, but are not limited to:

      • Improve, map, and drive key CFCS operational processes including scheduling, maintenance, large asset purchasing, safety, and other processes. 
      • Support local teams ensuring the highest standards for the CFCS Way of Operations are implemented and effective.
      • Develop, implement, and lead national vendor relationships 
      • Manage compliance by implementing compliance checklists and verifying proper usage 
      • Ensure all CFCS guidelines, Cemetery and Funeral Law, and State and Federal Safety requirements are being followed through observational feedback
      • Perform, at a minimum annually, operation and compliance observations in each location and report findings.
      • Monitor master timeline on CFCS Program implementation in each diocese and report on progress 
      • Support management of Capital Project timelines on major projects excluding inventory.
      • Assist in recruiting & hiring operational staff.
      • Travel up to 25% (potentially more during orientation the first 6 months) 

      Benefits

      CFCS offers excellent compensation for motivated individuals, which includes a base salary plus incentive compensation. Benefits include medical, dental, paid vacation and sick days, as well as retirement benefits. As a national organization, we offer growth opportunities and potential geographic mobility.

      CFCS invests heavily in the professional development of our team members and in providing opportunities to form peer relationships around the country.

      Employment will go to those individuals whose knowledge, skills, and experience most closely qualifies them for the position offered without regard to race, color, sex, marital status, age, disability, veteran status, or national origin.

      Organization

      CFCS is a nationwide organization providing management, turnaround, and start-up services to the Catholic Church’s cemetery and funeral ministries. We have served over 30 dioceses in our short ten-year history and have ourselves functioned as a high-growth start-up within the Church. Our organization has been entirely self-funded and now has attracted private capital to assist in this mission.

      CFCS is a charitable organization applying modern business practices to further key ministries of the Catholic Church. Through CFCS Management Services and CFCS Capital the Church has access to both these business practices and private funding willing to invest in that success.

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      12d

      Director of US Operations (Remote)

      M3USAFort Washington, PA, USA, Remote

      M3USA is hiring a Remote Director of US Operations (Remote)

      Company Description

      M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

      Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

      • Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
      • Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
      • M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
      • Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
      • In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

      M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

      Because of our continued growth, we are hiring for a Director of US Operations at M3 Global Research, an M3 company.

      About the Business Unit:  

      M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

      M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. 

      Job Description

      The Director of US Operations will be responsible for standardizing project delivery to optimize client satisfaction, project level gross profit, employee retention, and revenue delivery for the US division. The candidate will directly manage/coach/mentor the staff and will develop and promote new policies for the Operations team. This is the ideal role for someone who has experience in both qualitative and quantitative market research specifically focused on healthcare fieldwork and recruitment.

      Including, but not limited to the following:

      • Mentor, coach, and assist Heads of Qual and Quant departments, as well as the Associate Directors to ensure they are working and managing project teams to success.
      • Build strong client relationships with key accounts and support the sales process as necessary in key client meetings.
      • Create a strong culture of excellence which aligns with M3GR’s core values and deliver strategic level initiatives.
      • Providing excellent problem solving to our clients. Ensure a focus on resolving project issues.
      • Partner with Human Resources to identify and onboard the best industry talent.
      • Responsible for overseeing the US Revenue Delivery. Candidate will be responsible for daily oversight into what the financial projections are for each month. Candidate is responsible for working with team members on accurately forecasting and delivery of projects that are projected to close.
      • Ensure that the Operations team is upskilled by regular trainings on communication, compliance, and project management skills. Putting client centricity at the center of delivery.
      • Monitor and maintain capacity across Operations team, to ensure workload is equitably distributed and manageable, hiring new staff as a result of forward planning.
      • Responsible for overseeing that the team meets stated KPIs for both financial and customer satisfaction goals.
      • Work with Heads of Qual/Quant on ensuring the team has a high employee retention rate, by fostering an employee focus management style. This includes ensuring all team members are reviewed quarterly, clear job specs, motivating personal goals, and visibility into career progression plans.
      • Partner with the Engineering department to further improve our project management systems, and create improved efficiencies.
      • Work with M3GR department heads to ensure cross-department teams are working efficiently and effective in a collaborative setting.

      Qualifications

       

      • 8+ years of experience in Market Research Project Management/Operations
      • 3+ years managing a staff of 3+ employees
      • Must have experience in both qualitative and quantitative project management
      • Extensive experience in an active Project Management role in the medical/healthcare market research field.
      • Thorough understanding of both qualitative and quantitative domestic and international market research projects.
      • Ability to lead a team made up of both junior and senior team members.
      • Self-motivated and able to (re)prioritize tasks throughout the workday.
      • Exceptional time management, organizational skills, attention to detail and ability to multitask
      • Well-developed analytical and creative problem-solving skills.
      • The ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
      • The candidate must have exceptional written and verbal communication skills.
      • The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.
      • This candidate is expected to demonstrate enthusiasm and pride in constantly improving the quality of M3’s services. Serving as an internal advocate to monitor and ensure compliance with M3’s ISO quality management system. The candidate must adhere to all processes and relevant guidelines.

      Additional Information

      Benefits:

      A career opportunity with M3 USA offers competitive wages, and benefits such as:

      • Health and Dental
      • Life, Accident and Disability Insurance
      • Prescription Plan
      • Flexible Spending Account
      • 401k Plan and Match
      • Paid Holidays and Vacation
      • Sick Days and Personal Days

      *M3 reserves the right to change this job description to meet the business needs of the organization

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      Fluent Home is hiring a Remote Director of Internal Operations

      Director of Internal Operations
       
       
      GENERAL DESCRIPTION
        
       

      At Fluent Home the Director of Internal Operations plays a vital and essential role in the support of our Employees, and Customers. As an ideal candidate, you have proven senior management experience in a high dynamic setting. The Director of Internal Operations will lead an omni-channel contact center made up of remote and in office agents, and as a result your organization, communication, and leadership skills are second to none.  You are metrics driven, experienced at communicating long term business plans to Executive level leadership, and you are hyper focused on company KPI’s.
       
      Objectives of this Role
       
      ·         Collaborate with Executive-level management in the development/maintenance of company KPI’s, and long-term operational plans.
      ·         Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
      ·         Work with Executive-level management to develop financial and budgetary plans.
       
      ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
       
      The essential functions and responsibilities for this position include but are not limited to the following:
       
       
      • Responsible for the overall management, reporting, and oversight of the omni-channel Customer Service, Technical Support, Retention, and Collections operations teams. 
      • Plan, monitor, and analyze key metrics for the day-to-day performance of the Contact Center to ensure efficient and timely completion of tasks.
      • Reporting all Customer Success Metrics from our various contact channels, to ensure each Department/Agents alignment with the Company’s standards/goals, and to maximize efficiency/profitability.
      • Identify, and correct trending issues/behaviors within the Internal Operations Team.
      • Responsible for the handling of escalated telephone calls, and regulatory complaints related to customer issues on a variety of substantive issues.
      • All other tasks as reasonably required for the position.
      REQUIREMENTS:
       
      The ideal candidate for this position will have the following qualifications:
        
        
      • 5+ Years in a Senior Leadership Role in a Similar Environment
      • Superior knowledge of multiple operational functions and principles, including finance, customer service, retention, and collections practices.
      • Proven ability to plan and manage operational processes for maximum efficiency and productivity
      • Ability to streamline and implement new processes/structures that create speed, efficiency, and the ability to support rapidly shifting business demands.
      • Excellent leadership and managerial skills.
      • Substantial knowledge of Microsoft Office suite including Word, Excel and Outlook.
      • Must be highly detail oriented.
      EDUCATION/EXPERIENCE:
       
       The minimum qualifications for this position include the following:
        
      • Bachelor’s degree in Business Administration preferred, but not required.
      • Experience in the Alarm Industry preferred, but not required.
      • Must have a minimum of five (5) years of contact center leadership experience
      • Experiencing forecasting, and projecting plans 2-3 years into the future.
      • Must have an excellent command of the English language
      PHYSICAL DEMANDS:
       
      The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.  Must be able to see and hear; write and speak the English language; stand, walk, bend, file, and have the ability to sit for long periods of time in front of a computer.  This individual must have considerable dexterity in his/her hands, fingers and wrists.
        
      JOB SCOPE:
       

      This job involves regular and recurring work situations with a moderate level of complexity. 




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      14d

      Director, IT Business Operations & Strategy (Office of the CIO)

      ServiceNow5 Lawson Lane, Santa Clara, California, United States, Remote
      Design

      ServiceNow is hiring a Remote Director, IT Business Operations & Strategy (Office of the CIO)

      Company Description

      ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

      We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

      Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

      Job Description

      In this high impact role, you will have the opportunity to showcase your strategic thinking and thought leadership, while also driving day to day execution and operational excellence across the global IT organization.   

      As Director, IT Business Operations & Strategy you will drive the operating rhythms for the IT organization (1,500+ employees and a budget of $400M+), with a heavy focus on strategic and annual planning, and the continued evolution of the Business Operations operating model.   

      This role works closely with the CIO and his directs reports, as well as with the functional Business operations leads and Finance.  This an exceptional opportunity to transform the way we work, and to take IT Business Operations to the next level.    

      What you get to do in this role:  

      • Drive end-to-end planning for the IT organization (strategic planning, long range planning, and annual budgeting) partnering closely with Finance, PMO, and Corporate Strategy teams. 

      • Develop roadmap and lead execution of ‘Business Operations as a Service’. 

      • Design and lead CIO quarterly business reviews, IT leadership meetings; drive accountability to business outcomes, closure of action items. 

      • Lead prioritization and delivery of digitized core business capabilities, such as IT wide resource planning, and performance management framework (OKRs, scorecards) 

      • Identify opportunities to continually improve and streamline how we operate as an organization - establish standards and common frameworks, promote best practices, champion innovation   

        

      Qualifications

      In order to be successful in this role, we need someone who has:  

      • At least 12+ years of experience in Business operations and/or experience in the following areas:   

        • Financial management and reporting 

        • Strategic planning 

        • Portfolio/program management  

        • Chief of staff  

      • Hands on experience in driving large scale transformation / process improvement programs   

      • Holistic thinking and ability to influence teams to look at the big picture and gain alignment with the organizational goals  

      • Exceptional communication and collaboration skills  

      • Data driven mindset with an inclination to solve complex business problems and recommend continuous improvement initiatives  

      • Ability to thrive in a highly dynamic and fast paced work environment  

      Additional Information

      ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

      All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

      If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

      For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

      Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

      Work Personas

      Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

      Required in Office

      A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

      Flexible

      A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

      Remote

      A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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      15d

      Director of Operations

      Experian475 Anton Blvd, Costa Mesa, CA 92626, USA, Remote
      B2BDesign

      Experian is hiring a Remote Director of Operations

      Company Description

      Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

      Job Description

      The primary responsibility of the Director of Operations is to strategize and execute on productivity and transformation initiatives within the Client Services team while driving and enhancing the usage of key performance indicators.  This leader is a part of and a critical business partner to the Client Services leadership team and their staff. The successful candidate must be able to manage at all levels, from the executive suite to the floor and all layers in between. He/she must also be comfortable lending advice, influencing senior leaders, and giving direction at all levels while also taking ownership of a wide variety of projects and being able to roll up their sleeves to execute. Excellent verbal and written communication skills, a comprehensive knowledge and understanding of management and organizational principles and self-motivation are essential.

      Roles & Responsibilities:

      • Identify and execute projects to advance businesses strategic goals and objectives as an individual contributor or teammate
      • Perform assessments/discoveries utilizing analytical skills to find productivity opportunities
      • Perform sound analytical studies in a less than perfect environment to achieve expectations
      • Develop, manage and lead continuous process improvement strategies and initiatives; and uphold organizational policies and standards.
      • Design, improve and integrate process solutions for achieving operational excellence
      • Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
      • Build and maintain relationships with all department heads, external partners, and vendors to collaborate and make decisions regarding operational activity and strategic goals
      • Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
      • Design and support rollout of new enablement tools to the organization, coordinate implementation, training, and maintenance of tools.
      • Lead and support a variety of initiatives in areas such as analytics, CRM/enablement tools, communications, and presentations.

      Qualifications

      • 10+ years of experience providing insights and analytics, preferably in B2B delivery or sales environment
      • Advanced knowledge of Salesforce.com is a plus
      • Knowledge of operations and delivery processes is preferred.
      • Superior communication skills. Experience with presenting data to management.
      • Masterful organizational, communication, and leadership skills, demonstrated by previous professional success

      Additional Information

      All your information will be kept confidential according to EEO guidelines.

      Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

      Experian U.S. employees are required to pass a background check, including drug screen, and be fully vaccinated for COVID-19.

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      15d

      Director of Operations

      Informa Markets4 Park Drive, Abingdon, Oxforshire, United Kingdom, Remote
      Design

      Informa Markets is hiring a Remote Director of Operations

      Company Description

      Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

      Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

      Job Description

      We have an exciting new opportunity for a Director of Operations within our Researcher Services department. Reporting to the Managing Director of Researcher Services this role will be responsible for building an operational model to deliver Open Research at scale, increase capacity and efficiency across existing processes and monitor, control and establish continuous improvement across Researcher Services operations.

      The Director of Operations will enable business growth in areas of untapped potential, lead end to end publishing operations for Researcher Services within Taylor &Francis and be accountable for planning, development and execution of those processes, ensuring that content is published within set deadlines, scope and budget.

      What you will be doing:

      • Define and implement an operational framework across T&F Researcher Services operations using robust, data-driven, and increasingly automated digital process management
      • Design and build new scale operations in primarily in Open Research and subsequently across the Researcher Services business for delivering services at the volumes and levels of service required to deliver against agreed strategic plans
      • Measure, benchmark, monitor and improve customer satisfaction levels
      • Own the operations customer satisfaction process and develop customer feedback mechanisms to continuously improve customer satisfaction levels
      • Contribute to long-term planning and development, including initiatives geared towards operational excellence and efficiency, and towards innovations in scholarly publications
      • Own, identify pain points and continuously improve service delivery architecture
      • Set and deliver against continuous improvement targets in order to beat budget objectives (working closely with the central Continuous Improvement team in Operations
      • Create and own the 'single source of truth' for reporting on KPIs relating to Operating Plan initiatives, including both numerical KPIs and milestones
      • Create and own 'single source of truth' for reporting on operational efficiency measures
      • Define and deliver on vendor policy on SLA based operational excellence
      • Perform a leading role in the annual budget and forecasting, liaising closely with colleagues within Finance and Content team and in other departments as needed

      Qualifications

      What we are looking for:

      • Be highly credible, with a proven track record in heading operations, implementing change and implementing process delivery excellence for global business
      • Have a process delivery mindset and worked on projects with focus on service delivery
      • Have significant experience in managing budgets and P&Ls
      • Experience in lean Six sigma/process improvement methodologies
      • Experience/understanding of academic publishing
      • Have extensive and proven track-record of utilising technology to improve operational Ability to drive a culture of high performance, curiosity and continuous improvement 
      • Provide appropriate coaching and development 
      • A positive role-model for the organisation’s culture and values across the group and with interactions across the company and externally
      • Strategy Development and implementation – long term strategy and forecasting
      • Lead a robust and inclusive team that is engaged and passionate about delivering excellence in in service delivery and in publishing services globally
      • Lead a data driven team to deliver against measurable KPIs

      Additional Information

      What we offer in return:

      • A competitive salary
      • 25 days annual leave
      • 3 additional days at Christmas (discretionary)
      • 4 volunteering days annually
      • Day off for your birthday
      • Pension contributions
      • Seasonal social and charitable events
      • Training and development opportunities

      Additional Information:

      Closing date for applications: 17th December 2021

      Please note this position is open to all internal candidates globally. Taylor & Francis has multiple options for how employees can work based on their role – be that in the Office, at home or somewhere in between.

      We know that sometimes the perfect candidate doesn’t exist, and that people can be put off applying for a job if they don’t fit all the requirements. If you’re excited about working for us and have most of the skills or experience we’re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating-supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.

       

      19d

      Director of Revenue Operations

      Negotiatus60 W 39th St, New York, NY 10018, USA, Remote
      Designc++

      Negotiatus is hiring a Remote Director of Revenue Operations

      Company Description

      Headquartered in New York City, Negotiatus is a first to market software that is transforming the purchase and pay processes for businesses.

      Job Description

      As the Director of Revenue Operations you will partner with the CRO and GTM department heads to establish and maintain scalable processes across the entire customer journey. As a data-driven, fast-growing SaaS + Fintech business, the opportunities to think outside the box and make outsized impacts will be plentiful. You will get to establish, build, and expand the data set for all GTM functions (Sales, Marketing, and Account Management) as well as build an operations team to your specifications.

      In this role you will report directly to the CRO, partner closely with other key executives, and be the leader in finding scalable growth opportunities for the business. 

      Responsibilities

      • Drive annual planning processes for all GTM functions including budgets, headcount, OKRs, and compensation design in close collaboration with finance and other cross functional groups
      • Take ownership of the customer journey and find scalable ways to drive predictable revenue across marketings, sales, and account management
      • Create the internal processes around data gathering and deliver visibility across the entire revenue team, improve efficiency across the revenue process, and unlock revenue predictability
      • Manage, improve, and scale data structures to provide trusted data across the organization
      • Make strategic business recommendations to drive growth and optimization opportunities by prioritizing the biggest opportunities for growth, leverage, and improvement.  Work with teams from across the business to design and implement those improvements and opportunities 
      • Think outside the box and find ways to leverage our SaaS + Fintech business model to drive outsized scalable growth levers
      • Continue to build a diverse and inclusive RevOps team, which owns core datasets and processes for the broader organization
      • Own and develop the companies GTM tech stack and its evolution over time
      • Enable the front line management and individual contributors to develop a deeper understanding of the GTM metrics and how it impacts their success

      Qualifications

      • Previous senior level experience building out a GTM tech stack and scaling it as a company grows
      • Demonstrated ability to define, refine, and implement GTM processes and procedures driven by data
      • 3+ years of managerial experience leading a team of operations analysts 
      • Proven proficiency in identifying, diagnosing, and resolving problems while prioritizing critical issues and mapping long-term departmental needs
      • Ability to draw actionable insights from large and complex datasets. Familiarity with BI tools preferred, strong modeling experience required 
      • Thorough understanding and experience with the actions and levers available across GTM roles to scale revenue 
      • Strong working proficiency with CRM and marketing automation systems strongly preferred
      • Experience with PLG motion preferred
      • Experience with payments business model (GMV/TPV) preferred

      Additional Information

      What you'll receive:

      • Learning the playbook to scale a business from a Series B to Series C and beyond
      • Contribution to and becoming a part of an already amazing culture where employees, data, and execution come together in harmony
      • A competitive compensation package including base and variable components as well as stock options
      • Robust medical, dental, vision, and wellness benefits
      • Flexible time off and remote work policies
      • Generous leave policies and support for new and current parents
      • Employer-sponsored 401(k)

      Negotiatus is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

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      20d

      Director of Provider Network Operations

      10 years of experienceDesign

      Brightside is hiring a Remote Director of Provider Network Operations

       

      Director of Provider Network Operations

      Depression and anxiety are the most common mental health conditions in the U.S., affecting more than 16 million Americans. Sadly, fewer than half receive care due to barriers like social stigma and a lack of trained providers -- and the care they do receive isn’t necessarily in line with best practices or is difficult to access. 

      Brightside (www.brightside.com) is a better approach to depression and anxiety care, combining empirically supported therapy and psychiatric care from a team of experienced mental health leaders to deliver life changing results to our patients. Brightside is on a mission to be the best and largest provider of virtual evidence-based depression and anxiety care in the U.S. Every great company needs a great team of employees to help make it successful.

      About The Role

      We’re looking for a Director of Provider Network Operations to own all businesses aspects and drive the performance of our provider network, which includes licensed physicians, nurse practitioners, and therapists. This role will own Brightside’s provider experience by working cross-functionally across Customer Care, Human Resources and Talent, Credentialing, Finance, Product, Marketing, and Commercial teams to continuously drive improvements that support organizational goals.

      Responsibilities

      • Own the provider experience by working cross-functionally across Customer Care, Human Resources and Talent, Credentialing, Finance, Product, Marketing, and Commercial teams to continuously drive improvements that support organizational goals.
      • Manage KPIs around the network’s quality of care, appointment access, growth, retention, and satisfaction.
      • Deliver a regular cadence of standardized reporting to identify trends and status for internal stakeholders.
      • Develop and execute on a strategy to drive the organization’s network growth tenfold in 2022.
      • Lead a team in the gathering and assessment of market data and competitive intelligence in order to make data-informed decisions that drive improvements that support business objectives.
      • Build and manage a high performing, best-in-class provider relations team by hiring, training, motivating and setting leadership direction for all direct reports.
      • Define and nurture a collaborative and customer-centric culture.
      • Continue to enhance and improve upon Brightside’s provider performance management system.
      • Serve as the administrative support to our clinical leadership team for quality and performance committee reviews and other special projects.
      • Provide clear communications to  key stakeholders to activities and issues related to the provider network. 

      Requirements

      • Have 5-10 years of experience in healthcare operations in the provider setting
      • Have 5 years of leadership experience in a multi-specialty physician group practice, ACO, or medical group consulting.
      • Have an MHA or MBA with a healthcare focus
      • Are a meticulously organized and detail-oriented executor
      • Are a proactive problem solver
      • Can take initiative and thrive in a semi-structured and dynamic work environment
      • Are an effective oral and written communicator
      • Are passionate about operations, healthcare innovation, and telemedicine
      • Driven to have a positive impact

      We Are:

      • A team of digital health veterans passionate about changing the way people get anxiety & depression treatment
      • User-focused, empathetic, and design-driven
      • Uncompromising in our clinical standards
      • Data-driven and evidence-based
      • A team that appreciates balance, diversity, and happiness
      • People who have seen depression and anxiety up close, whether ourselves or with people we love, and who want to make an impact

      We Offer: 

      • Competitive compensation based on your experience and geographic location
      • Stellar Healthcare, Dental, and Vision benefits 
      • Unlimited PTO 
      • 100% remote environment.
      • 401K and Company Equity
      • A transparent, collaborative and friendly culture with room to grow

      Brightside is an equal opportunity employer. We believe that diversity improves our working environment and our ability to offer a high value service to our customers.

       

      We know that diversity makes for the best problem-solving and creative thinking, and are committed to equity and inclusion. We are dedicated to adding new perspectives to the team and encourage everyone to apply if your experience is close to what we are looking for. We’re an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

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      25d

      Director of Guest Operations

      Zencity600 W Cermak Rd, Chicago, IL 60616, USA, Remote

      Zencity is hiring a Remote Director of Guest Operations

      Company Description

      Zencity is a next-gen residential hospitality company creating authentic living experiences for travelers and thriving communities for renters. With Zencity, you get apartment-style suites maintained to hotel standards in cool and convenient neighborhoods.  Long stay or short trip, business or pleasure, Zencity puts you where you want to be, and gives you the space to enjoy it.

      Job Description

      The Director of Guest Operations is responsible for all aspects of the guest journey from booking to departure and uses functional and business expertise and strategic perspective to identify, evaluate, develop and drive guest improvement strategies which create an extraordinary guest experience. The Director of Hospitality Experience provides strategic and hands-on leadership to both the property-level operations and remote guest relations teams, proactively assessing needs and developing customized solutions.

      Responsibilities

      • Expand upon existing processes and standards to ensure organization is delivering value and a quality world-class guest experience during all touch points
      • Minimize and/or eliminate guest issues through effective root cause analysis and problem resolution enabling best practice sharing
      • Ensure maximum operational efficiencies and profitability for all hospitality departments through pricing, new offerings, labor management, cost savings, etc.
      • Identify and build the business case for the development and implementation of critical systems and tools that will support scalability and continual improvement in our guest service experience
      • Lead a high-performing team through effective recruitment, coaching, mentoring and development efforts gaining alignment through influence and empathy
      • Guide managers in setting priorities and clear goals for their teams, drive successful execution, and hold employees accountable for deliverables and policy adherence
      • Travel to Zencity properties when needed to achieve results

      Qualifications

      About you

      • Senior leader with a minimum of 7 years of progressively responsible experience with preference for the hospitality or tourism industry
      • Demonstrated success and expertise leading and developing highly engaged operational and customer service teams that deliver exceptional results and achieve organizational objectives
      • Expert decision-maker capable of taking complex information and risk considerations and making high-quality data driven decisions backed by proficiency in statistical and competitive analysis
      • ​​​​​​​Knowledge of best practices and principles of the guest service industry, including creating positive impressions and interactions, conflict resolution and safety/security
      • ​​​​​​​Self-motivated, driven individual who can flourish in a company constantly growing and changing
      • Welcome the opportunity to be in the trenches with the team when needed

      Additional Information

      Compensation

      • Competitive base salary ($80-$100K)
      • Signing bonus and performance bonuses based on experience
      • Medical, Dental, Vision insurance
      • Unlimited PTO
      • Remote work
      • Dynamic work environment in a progressive start-up culture
      • Advancement opportunities – we want you to grow with us!

       We are committed to creating a diverse work environment and proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law.

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      26d

      Director of Software Operations

      CareerPlugAustin, TX, Remote
      remote-firstrubydockerpostgresqlAWSjavascript

      CareerPlug is hiring a Remote Director of Software Operations

      Be a key contributor to an exciting remote-first software company!
      CareerPlug provides innovative recruiting and HR software for over 14,000 growing companies.  Our applicant tracking platform helps companies make better hires to have the right people in place to build a successful business. 
       
      We believe that people are the heart of our business and are committed to building one of the best places to work -- anywhere. To us, that means putting care and purpose into our hiring process, providing meaningful development and training opportunities for our team members, and living our core values every day.
       
      CareerPlug is proud to be an equal opportunity employer committed to fostering a diverse team. Our leadership takes responsibility for creating a safe and welcoming environment built on inclusion and respect for all.

      Who are we looking for?
      We are looking for an experienced Director of Software Operations to join our Product Team. We strive to continuously deliver value in service to our clients/partners in ways that for our business. High-quality, reliable, scalable, secure, and performant value delivery is all of our jobs; however, the Software Operations Manager is instrumental to this goal. 

      What technologies do we use?
      Ruby on Rails, JavaScript, PostgreSQL, Docker, AWS

      Key Objectives:

      As a manager…

      … you will be expected to lead, manage, and ensure accountability. Accountability of those you serve to ensure they are meeting the needs of their position and living into the values we hold dear as an organization.

      As the strategic guide for site reliability engineering at CareerPlug…
      ... you will use your background in software development and infrastructure management to help improve the current systems in place, as well as help develop new systems. This includes, but is not limited to both you doing and you helping others; work on performance improvements, architectural changes, and any supporting tooling needed to help in the effort to develop our applications more stably, scaleable, securely, and reliably.

      You will use telemetry to create feedback loops to help provide insights into the performance and health of CareerPlugs infrastructure. As well as helping ensure that we are able to be proactive in responding to any anomaly that may occur.

      You will create new, and retrofit current, "infrastructure as code". Leveraging version control to provide more transparency into changes being made to any of CareerPlugs systems. Helping automate as many processes as possible in an effort to reduce human error and ensure more predictability in our systems and infrastructure.

      You will be security-minded. Helping build out automated security feature suites to validate and test the security of CareerPlugs application code through our deployment pipelines.

      You will work in a DevOps-friendly environment. You will be embedded in the process from conception to deployment, ensuring that any issues surrounding the stability, scalability, security, and reliability of CareerPlugs platforms are detected early in the process to allow any changes to be worked on in conjunction with development.

      As the strategic guide for software engineering in test at CareerPlug…
      … you will help us meet our goals of delivering high-quality software, quickly, safely, and reliably. We will approach this from all angles, be it test infrastructure, frameworks, build tools, release dashboards, engineering processes or even simple utilities that help us run like a well-oiled machine. Quality is everyone's job… but we will be leaning on the software engineers, in test to be the champions of quality.

      As the strategic guide for escalation engineering at CareerPlug…
      … you will help us not be reactive to escalated needs to serve our customers… but be proactive in empowering tiers 1 and 2 and therefore reducing the need for escalations.

      Benefits: 
      • Work from home (we're fully remote)
      • Employer Paid Health Insurance
      • Unlimited PTO (with minimums!)
      • Home Office Stipend
      • 401(k) Company Match
      • Donation Matching 
      Remote: As of March 2020, our formerly Austin-based team has been working fully remotely. We have transitioned to a Remote First company forever. This role may be filled by any U.S.-based candidate.,

      Compensation:
      This role pays $160,000 in base salary with an additional $20,000 in annual bonus potential. 
      Compensation: $160,000.00 - $180,000.00 per year




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      29d

      Director of Credit Operations

      Xplor3495 Piedmont Rd NE, Building 12, Suite 110, Atlanta, GA, Remote
      5 years of experiencetableausqlsalesforce

      Xplor is hiring a Remote Director of Credit Operations

      Company Description

      Xplor, a leading global integrated payment business management software and services provider, headquartered in the United States and operating across Australia, UK, Europe and the US.  Xplor’s businesses Empowers Passionate People across the Payments, Health and Fitness, Childcare, Boutique Fitness sectors, Personal Care, Mechanical and Green industries by enabling our clients to focus on doing what they do best – engaging with customers and growing their business. Our people act as extensions of our clients’ teams, with a comprehensive suite of technology, payments capabilities and value-added services like member retention and customer service activities.

      Job Description

      SUMMARY: 

      Responsible for leading day-to-day operations of underwriting and credit evaluation functions of Xplor. A successful candidate will assist in constructing and improving a comprehensive Onboarding & Underwriting review process to support multiple verticals, across the various geographical regions of Xplor. This role will also own continuous credit monitoring functions of Xplor, working alongside other key leaders in Operational Risk to identify triggering events in credit profiles (both consumer and commercial) which may elevate the likelihood of loss.

       

      ESSENTIAL DUTIES AND RESPONSIBLITIES:

      • Provides leadership & guidance to teams conducting initial underwriting and ongoing credit risk assessments of high exposure clients/merchants.
      • Partners with Operational Risk leaders to analyze underwriting rule engine output aimed at balancing rate of auto approvals against acceptable rates of loss. 
      • Constructs and maintains Xplor’s annual portfolio credit assessment & monitoring processes.
      • Developments underwriting & credit evaluation policy in support of maintaining compliance with sponsor bank rules and other applicable regulatory agencies.
      • Organizes and enforces loss mitigation actions required to protect Xplor from both credit & fraud related loss.
      • Develops & strengthens current underwriting exposure modeling.
      • Continuously evaluates and improves KPI reporting to ensure relevant issues are visible to the business and are prioritized in development cycles.
      • Leverages existing capacity plans to develop staffing model needed to sustain projected increases in customer onboarding.
      • Owns planning and management of OPEX related to underwriting and credit assessment vendors.
      • Creates an inspiring team environment with an open culture of communication.
      • Sets clear goals backed by KPI’s that tie to the organization’s multi-year vision.
      • Inspires and motivates team members to take an active role in their professional development & career pathing.
      • Encourages creativity and analytics based risk-taking.
      • Performs other related duties as assigned by management.

       

      Qualifications

      QUALIFICATIONS: 

      · Bachelor’s degree in relevant field required; equivalent range of industry specific experience / certification would be considered.

      · 10+ years of credit underwriting and/or operational risk experience (payments industry experience preferred).

      · 5 years of experience leading a team >10 people, in both on-site and remote capacity.

      · Technical experience in evaluating & mapping process flows.

      · Demonstrated proficiency in refining underwriting systems and process.

      · Proficient in reviewing and interpreting business financials to determine processing risk of business.

      · Advanced experience with Office & BI products required (Excel, Power BI, Tableau, iZenda, etc.).

      · Experience with common CSM software preferred (Salesforce, etc.).

      · Light SQL, low/no code environment knowledge preferred.

      · Excellent communication and leadership skills.

      Additional Information

      All your information will be kept confidential according to EEO guidelines.

      Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

      To learn more about us and our products, please visit www.xplortechnologies.com. 

      Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

      All Information will be kept confidential according to EEO guidelines.

      We’re committed to replying to each application and look forward to getting in touch with you soon.

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      30d

      Director of Revenue Operations

      Ability to travelDesignc++

      Sittercity Incorported is hiring a Remote Director of Revenue Operations

      About Sittercity

      Sittercity, a Bright Horizons company, is a technology platform working to reimagine the child care industry. Finding, hiring and managing high-quality, trustworthy and enriching child care has never been simple, for parents or caregivers. We want to change that. At Sittercity, you can imagine and create solutions that will revolutionize a multi-billion industry and bring relief to parents and care providers alike, all while having a lot of fun! Boost your career as we launch into our next phase of growth and help build a platform that changes the way child care works.
       

      What You’ll Do

      Reporting to the SVP Business Development, the Director of Revenue Operations will be responsible for leading Sittercity’s client relationship efforts. This role drives strategic revenue through both identifying and executing new business opportunities, as well as building partnerships with our corporate parent and subsidiaries.

      This individual will be responsible for leading excellent execution of strategy, prioritization,  project management, deployment and final completion of new growth opportunities. In this role, you will utilize a high degree of strategy, work across diverse functions, create relationships while pushing revenue across the finish line. This entrepreneurial candidate will work cross-functionally with internal teams to drive our overall success. 

      The ideal candidate for this role is an entrepreneurial people-person who thrives in a fast-paced culture. This individual is a strategic thinker who makes data-informed decisions and takes pride in their work.

      Responsibilities:

      • Elevate Sittercity as a thought leader with partner in creation of new business
      • Provide thoughtful leadership and advise on partnering priorities, based on a deep understanding of business initiatives
      • Partner with the product teams to design growth initiatives
      • Identify, evaluate, prioritize, and manage new growth opportunities that drive revenue for the company. 
      • Monitor, track and assess success of various growth initiatives. 
      • Recommend continuous improvements by recognizing failure and identifying learning opportunities
      • Build strong relationships with key partners across multiple levels of the organization.
      • Understand all areas of business with a willingness to do whatever it takes to drive the business forward.
      • Understand each client engagement, including business objectives and priorities and provide a pivotal communication, escalation, and negotiation point to the team.
      • Facilitate cross-program reporting and presentation of program information to senior leaders and key stakeholders
      • Foster decision-making, collaboration, and problem-solving with people at all levels of the organization to accomplish shared program goals
      • Build and maintain detailed integrated program timelines and ensure deliverables are achieved
      • “No task too small” mentality to develop and maintain risk registry along with team communications including action item and decision logs, meeting agendas, and minutes
      • Lead budgeting, forecasting, and long-range planning activities for assigned projects

      Qualifications:

      • 7-10 years of related experience with a proven track record of identifying and executing new businesses.
      • Strategic thinker combined with a relentless focus on creative problem solving and excellence.
      • Proven ability to run complex processes, navigate organizations, and lead meetings / quarterly business reviews effectively and efficiently.
      • Excellent communication, presentation, and relationship-building skills; able to engage with all levels of an organization.
      • Proactive with strong organizational skills.
      • Ability to thrive in a fast-paced environment
      • Excellent analytical and quantitative skills
      • Bachelor’s Degree (Masters Degree, a plus)
      • Ability to travel up to 20%, if necessary.
      • Highly organized, highly motivated, goal and detail-oriented 
      • Passionate and experienced in all aspects launching new businesses

      Why you should join us

      We offer an innovative and fun environment that rewards passionate and curious individuals. Additionally, you will receive the following benefits:

      • Support for flexible and remote working environments
      • Company events, social outings and volunteer opportunities
      • Generous paid time off policy, including sick and holiday
      • Industry leading parental leave
      • Tuition assistance, college coach, and enhanced family support
      • Great benefits package, including: health, dental, vision, disability, life, and 401(k) matching
      • Sittercity membership, back up child/adult/elder care, and child care center discounts

      Sittercity is committed to hiring a diverse workforce.  We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law. Sittercity participates in E-Verify and background checks all employees.

       

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      30d

      Director of Revenue Operations

      YemboSan Diego, CA Remote
      salesforce

      Yembo is hiring a Remote Director of Revenue Operations

      About the Team

      Yembo is on pace to double in size in 2021, so we're seeking a Director of Revenue Operations to build out the RevOps function and help fuel our growth to $100M ARR. If you're interested in joining a venture-backed startup using Computer Vision and AI to disrupt an outdated industry and want to accelerate your career, then read on...this might be a good opportunity for you!

      About the Role

      We're looking for an experienced Sales Ops/RevOps Manager who is ready to step up to the Director of Revenue Ops to help us build a foundation for sales excellence by reinforcing revenue strategy with metrics, infrastructure, business processes, and best practices. As a key member of the Revenue team, you will be the partner of the VP of Sales to deeply understand and optimize our go-to-market engine and support projects that drive growth through the top of the funnel, new logo acquisition, and renewal and expansion of existing customers.

      What You’ll Do

      • Develop, drive, and enhance ongoing reporting efforts of sales performance data and business metrics.
      • Partner with VP of Sales on delivering recurring forecasting and pipeline reviews.
      • Proactively search for areas to optimize and scale our sales engine using data, process, and systems analyses that measurably impact company revenue.
      • Lead the implementation and ongoing administration of our Salesforce CRM database, including the creation and maintenance of workflows, validation rules, process builder rules, custom fields, reports, dashboard development, and data flow management.
      • Champion the improvement and support of Yembo’s sales tech stack including implementation, troubleshooting, user management, and identifying solutions.
      • Identify areas of opportunity within the sales process that may be leading to inefficiencies and run effective project management to roll out solutions.
      • Scope out and manage strategic projects with key subject matter experts to deliver highly requested operational changes and improvements to the sales org.
      • Act as the front-line support for the sales teams for all things process-related, as well as, overseeing commissions and quotas.
      • Organize the rollout process improvements and change management related to sales ops and process updates.
      • Work with cross-functional stakeholders and lead by influence on company-wide initiatives to move the needle on revenue growth across Sales, Customer Success, and Marketing.
      • Support ad-hoc reporting needs and conduct in-depth analysis as needed; identifying, analyzing, and interpreting trends or patterns in complex data sets.

      What You’ll Need

      • 4+ years of experience in Sales Operations or Revenue Operations at high-growth SaaS companies
      • Certified Salesforce Administrator or Advanced Admin
      • Experience leading Salesforce migration and implementation
      • Sales tools administration and reporting experience: SFDC, Gong, Outreach, ZoomInfo, Guru, Trello, InsightSquared, Clari (familiarity with BI/Analytics tools is a bonus)
      • Strong critical thinking skills and a “First Principles” approach towards solving problems
      • Ability to work independently and Get Sh*t Done with minimal direction and drive projects from start to finish in a fast-paced environment
      • Maintain a “1% better each day” mentality to raise standards and achieve outsized impacts over the long run
      • Proven reporting, analysis, and dashboard creation skills, and adept at presenting findings in a compelling non-technical manner
      • Process-oriented, but flexible around business needs - will be able to handle a queue of requests without becoming overwhelmed
      • Ability to conceptualize business processes, clearly illustrate pain points, and recommend changes to the systems that support those processes.
      • Comfortable providing consultative input to management regarding performance and productivity analysis and suggesting optimal solutions
      • Strong quantitative capabilities with a passion for numbers and analytics.
      • Strong documentation and verbal/written communication skills.
      • Detail-oriented and highly collaborative team player and comfortable leading cross-functional projects with


      What’s in it for You

      • Join a fantastic team at a magical time - Our early customers love the product and we have grown to mid-double-digit customers in the past few months just based on referrals.
      • Elevate your skills - We're redefining how consumers shop for moving services and that involves learning how to sell a process-changing solution to change an industry. You will learn so much that you can look back with pride to say - “I was involved in using cutting edge technology to lead the digital transformation of an outdated industry”
      • All of us here love what we do and you will notice it from our fast-paced culture.
      • Competitive base salary
      • Excellent Medical, Dental + Vision health benefits
      • Scrappy startup environment with hyper-growth potential where you’ll learn best in class skills
      • Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
      • 401k
      • 3 weeks PTO + 10 Government Holidays

      About Yembo

      Yembo is one of the fastest-growing SaaS companies in San Diego. Our founders previously pioneered 4G technology while at Qualcomm and have now set their sights on disrupting the moving and relocation industry with patented Artificial Intelligence and computer vision technology.

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      Purpose Financial is hiring a Remote Director, Head of Trading and Portfolio Management Operations

      Company Description

      Purpose Financial is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose Financial's businesses include Purpose Investments, Purpose Advisor Solutions, and Thinking Capital.

      Who is Purpose Advisor Solutions?

      Purpose Advisor Solutions is an innovative fintech company focused on creating the tools, services, and support to help financial advisors build their own businesses. Our team is passionate about helping advisors and is building a new business model to provide what they need to thrive and succeed. Purpose Advisor Solutions is owned by Purpose Financial, an independent financial services organization with an unrelenting focus on customer-centric innovation driven through technology.

      Job Description

      The Director, Head of Trading and Portfolio Management Operations is a key leader that oversees all aspects of portfolio implementation and trading at Purpose Advisor Solutions.  This person will work closely with our Portfolio Manager clients and internal Portfolio Management and Operations Team. This position requires a collaborative approach to solving problems, positive professional demeanor, strong attention to detail, and ability to work in a team environment.

      This is a unique opportunity to be a part of a fast-growing organization where you will have the opportunity to develop your experience and be at the core of the company’s growth.

      Responsibilities

      Director, Head of Trading and Portfolio Management Operations can expect to focus their work in the following areas:

      • Lead a small and growing team of trading and portfolio management operations professionals.
      • Oversee all trade order creation and execution maximizing trade quality and managing trading costs.
      • Manage the firm’s exposure by driving process development and continuous improvements in portfolio management and trading operation functions.
      • Drive thought leadership in optimizing our portfolio management approach and methodology.
      • Work directly with portfolio managers to resolve trading issues and ensure proper execution and allocation of trades.
      • Drive projects as needed including identifying workflow and system improvements and works across various internal groups to drive change.

      Qualifications

      • 5-10 years of progressive experience in a Trading or Investment Management environment is required
      • Desire to succeed in a fintech start-up environment
      • A friendly professional demeanor and ability to excel and lead in a team-oriented environment
      • Action oriented, quick to learn and grasp new technology and concepts
      • Ability to manage time effectively, work under pressure, set priorities and meet deadlines
      • Excellent communication and organizational skills
      • Strong technical and analytical skills and detail-oriented aptitude
      • Strong proficiency with Microsoft Office suite especially Excel
      • Experience in programming is preferred but not required
      • CFA and/or CIM designation is preferred but not required

      Additional Information

      We believe in innovation and a vibrant culture - work for an innovative, people-first, financial services firm that values entrepreneurialism

      We believe in flexibility– A flexible hybrid work model that empowers you to do your best work whether at home or at the office

      We care about your rewards - Competitive compensation including bonuses & equity programs

      We care about your health – comprehensive group health, dental benefits, and life insurance at little to no cost to you. We also offer a Lifestyle Spending Account for all your wellness needs

      We care about your quality of life - flexible paid-time-off policy with unlimited vacation days, flexible sick and mental health days

      We care about your family - Paid parental leave for eligible employees with top-up

      We care about your future – Generous Group RRSP matching and TFSA program in Purpose funds

      We care about your development– We offer training opportunities and tuition support year-round.


      Purpose Advisor Solutions is an equal employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. We encourage all qualified candidates to apply and if accommodation is required during any stage of the recruitment process, please contact any member of the Talent team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.

      In light of the COVID-19 pandemic, we are currently working from home. The safety and wellbeing of our teams is our top priority and office time is currently available on a voluntary basis. Our future of work philosophy will be a hybrid model allowing for flexibility and collaboration.

      For safety reasons, Purpose Advisor Solutions has adopted a vaccination policy that allows only fully vaccinated employees to enter our offices.

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      +30d

      Director of HR Operations (Volunteer)

      Master’s Degreeslackc++

      WhoWhatWhy is hiring a Remote Director of HR Operations (Volunteer)

      Director of HR Operations (Volunteer)

      *Note: The following is an opportunity for flexible, part-time, volunteer work. Please DO NOT APPLY if you are only looking for paid employment.* This is a remote-from-home position.

      Are you interested in learning the ins and outs of a nonprofit organization in a challenging, rewarding environment? The nonprofit news organization WhoWhatWhy is seeking an HR Manager to help us with some exciting projects for the HR department.

      Check out WhoWhatWhy.org. You’ll quickly see that, besides being a nonprofit news organization, we’re a credible solution to the raging debate over whether the news is “fake” or not,” with agenda-free research and publishing bracingly fresh analysis. Not left-wing, not right-wing, not consensus-seeking. We just want the truth — whatever it is. 

      We have thought long and hard about what limits journalism’s ability to effect positive change in the public interest, and we see two factors that dominate the landscape: (1) Commercial entities overly concerned with meeting financial goals and filling “eyeball” quotas — while not straying from the rest of the pack, thereby ensuring a sameness and superficiality to the coverage. (2) Ideologically driven outfits catering to a specific mindset and not daring to reveal things that would upset their readers — or force them to reconsider their values.

      At WhoWhatWhy, we go at each story with an open mind, boundless curiosity, and a willingness to dig deep and ask hard questions — even when we’re told not to. Nothing is going to stand in our way when it comes to discovering what is going on beneath the surface, and why. Call it naive to believe such fearlessness possible, but we think it’s the essence of true journalism. 

      And because we’re straight to the point, we make clear that we’re looking for volunteers — skilled volunteers. Yes, we’re a nonprofit that wasn’t funded by a zillionaire. Yes, we decline to accept corporate ads. Because of that, we look for volunteers —  with the possibility, down the road, of compensation based on proven results.

      We are looking for a passionate, high energy individual who is excited about creating and implementing HR programs, structures and processes. As a startup, we are looking for people who would bring structure and scale to complex growth challenges of a non-profit organization and at the same time willing to roll up the sleeves to get stuff done!

      This is an opportunity for you to be part of an organization where you can influence the thinking around our people processes and systems, which results in a direct impact on our employee experience and growth of WhoWhatWhy.


      Responsibilities

      • Partner with department heads to develop the talent strategy needed to support our tremendous growth and build a collaborative work environment.
      • Function as a consultant to key leaders, engage in strategic planning meetings to translate business needs into HR plans.
      • Partner with departments to create an organization structure
      • Assist in skill assessment and development
      • Coordinate the development and execution of HR communication strategy
      • Assist in planning, developing, writing and maintaining procedural documents, instructions and guides for new or modified HR processes.

      Qualifications 

      • Master’s degree and 7+ years of HR experience, including experience in successfully managing various projects
      • Recruitment experience with an emphasis on identifying and hiring a diverse group of talented individuals. 
      • Ability to grasp and project the WhoWhatWhy brand, its values, and its distinct vision in the HR policies and processes.
      • Ability to take initiative, work with multiple departments and build strong relationships. 
      • Exceptional communication skills, time management, and attention to detail are key attributes in this role
      • PHR/SHRM-CP certification preferred but not required

      Perks

      • Channel your passion in a stimulating environment
      • Learn the nuts and bolts of nonprofit operations in an up-and-coming organization
      • Develop new skills and gain valuable experience that can enhance your professional trajectory
      • Do amazing work on a flexible, part-time basis
      • Have fun while you make a difference.

      Expectations 

      You will work remotely and on your own schedule, and we ask for a minimum commitment of 6 months for at least 10-15  hours a week. Because our staff is spread throughout the world, we rely mostly on a combination of Slack, email, and conference calls, and expect everyone to be highly responsive in a timely manner. 

      If you possess a high level of self-motivation, and work well independently —  but also have strong collaboration skills and enjoy the opportunity to partner with like-minded individuals, and can commit quality time per week on a regular basis to help achieve team goals, we’d like to hear from you.

      To Apply 

      We will not review applications that appear to be mass submissions. To apply, send your resume and acustomized cover letterexplaining why you're a good fit for this position.If there is no option to attach a cover letter, please send a cover letter to hr@whowhatwhy.org.You should confirm your understanding that this is, initially, a volunteer position. Thanks! 

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      +30d

      Director of Experience & Operations

      MoneyLionNew York City, NY Remote
      jira

      MoneyLion is hiring a Remote Director of Experience & Operations

      Director of Experience & Operations

      About Us

      MoneyLion is a digital financial platform on a mission to rewire a broken banking system that applies a one-size-fits-all approach to personal finance. Since our launch in 2013, we’ve engaged with over 8.5 million hard-working Americans, with a focus on empowering them to take control of their finances to achieve their life goals. Our award-winning platform delivers holistic banking, lending and investing solutions while surrounding each customer with personalized tools, content and advice relevant to their unique financial situation -- all in a single app.

      We pride ourselves on being the most innovative team in Fintech, and all of our team members are passionate about making a difference in people’s lives. We work fast, collaborate always and, above all else, we do it for our customers.

      MoneyLion is headquartered in New York City, with offices in Sioux Falls, and Kuala Lumpur, Malaysia, and we also support remote team members around the globe.

      About the Role

      AsDirector of Digital Experience & Operations, your mandate is to innovate and accelerate MoneyLion’s digital service model, while delivering great customer service experiences. Reporting to the Head of Customer Operations, you will work cross-functionally to ensure that we are proactively evaluating and meeting customer needs, while working with new and existing vendors to create a world-class customer service tech stack, deliver exceptional customer service and self-service functionality.

      The ideal candidate will be a seasoned digital customer service and experience pro who can connect complex business problems and technology solutions through the lens of digital service, operations and experience management. You will work to create business value, reduce complexity, drive efficiency and continuously evolve experience management & digital service delivery through user facing capabilities. Success in this role requires a client-centered, data-driven approach to operations, as well as experience running multifunctional teams focused on the customer experience, self-service, and contact center technology.

      You will:


        • Drive digital service strategy in partnership with all MoneyLion’s business line and product owners: develop, measure and optimize the performance of customer service programs across both synchronous and asynchronous digital channels, including chatbot, messaging platforms, email, social media, as well as emerging digital channels
        • Innovate and accelerate digital service models to address changing business conditions and customer expectations. This involves pilots and tests with a variety of leading edge technologies, including automation and AI platforms as well as creating blueprints and go to market service strategies to implement digital service models.
        • Directly manage our in-house Product Operations team as well as relationships with a variety of strategic, third party vendors
        • Partner with multiple stakeholders, including Operations leadership team, Product owners, Data Scientists, as well as Compliance and Marketing teams, to deliver a cohesive, best in class customer service experience
        • Measure performance: Reporting and managing to team and dept level SLAs and KPIs; managing customer feedback programs; analyze and visualize data to reveal trends in performance and customer behavior, and identify key opportunities for improvement
        • Help internal teams understand emerging digital operations/service trends, apply best practices and pursue innovations in digital customer service.
        • Actively participate in regular Service Excellence Steering Committees to provide feedback to senior management regarding the top volume contact types, potential root causes, and propose solutions

        About You

        • 7+ years of relevant D2C customer operations or digital service technology experience, preferably at a consumer-facing financial services company operating at scale, with a track record of top performance
        • Experience leading and proactively managing end-to-end execution of projects/programs that have transformed a company’s customer-facing service technology and delivered quantifiable business impact
        • Strong people management skills with the proven ability to attract and develop talent and experience managing large, distributed teams
        • Tech-savvy in evolving technologies: Automation, AI, Visual IVR, CRM, Social & Messaging Ecosystems, Knowledge Management, etc.
        • Experience with Case Management and Customer Relationship Management Software as well as the Atlassian suite (Kustomer, Zendesk, JIRA, Confluence, etc.).
        • The ability to drive creative solutions with cross-functional partners, especially in an engineering and product environment
        • Dedicated to solving complex problems and capable of transforming conflicting, incomplete, or ambiguous inputs into solid plans of action
        • Ability to comfortably balance multiple priorities while working in an environment of rapid growth and high pace
        • Strong written and verbal communication skills with a precise talent for articulating customer challenges


        What We Value

        We value growth-minded and collaborativepeople with highlearning agility who embody our core values of teamwork, customer-first and innovation. Every member of the MoneyLion Pride is passionate about fintech and ready to give 100% in helping us achieve our mission..

        Working At MoneyLion

        At MoneyLion, we want you to be well and thrive. Our generous benefits package includes:

        • Competitive salary packages and bonuses
        • Comprehensive medical, dental, vision and life insurance benefits
        • Equity based compensation
        • Wellness perks
        • Paid parental leave
        • Unlimited Paid Time Off
        • Learning and Development resources

        MoneyLion is committed to equal employment opportunities for all employees. Inside our company, every decision we make regarding our employees is based on merit, competence, and performance, completely free of discrimination. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of diversity and want you to bring your whole self to work every single day.

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        The Looma Project is hiring a Remote Sr. Director of Operations

        Looma Background
        Looma exists to connect shoppers to the people and stories behind food & beverage products. Our first product, Loop™, is a network of smart tablets in grocery stores that play short, human-centric films connecting producer to consumer. The data generated by Loop™ fuels our proprietary film production and optimization processes, forming a flywheel we believe will one day power the world’s most sophisticated platform for human-centric point-of-decision video.

        Position Summary
        Looma's Operations team is responsible for all physical elements of Loop™, including the procurement, installation, and maintenance of our hardware and supporting elements. Because of the distributed nature of our hardware, Operations is also responsible for managing the labor required to support our network, which is a blend of full-time staff, part-time associates, and third-party partners. This role will be our most senior Operations hire and will therefore be responsible for building and executing our strategy for supporting thousands of stores nationwide. The Sr. Director of Ops will report directly to our CEO.

        The responsibilities for this role can be split into three primary categories:

        1. Hardware Procurement & Inventory Management (20%)
        2. New Store Deployments (30%)
        3. Network Health & Maintenance (50%)

        Hardware Procurement & Inventory Management (20%)

        • Develop and manage relationships with key suppliers (US-based and abroad)
        • Map inventory needs and warehousing solutions as we expand Loop™ nationally
        • Develop partnerships and automations that improve Loop’s unit economics with scale
        • Maintain financial projections for the Operations team

        New Store Deployments (30%)

        • Oversee project plans for all pilots and rollouts, with particular attention to ensuring store teams are informed and excited about Loop™
        • Coordinate the right mix of full-time staff, part-time staff, and third party partners for each deployment
        • Develop standardized processes for tablet installation, reducing training time for new installers
        • Test and execute stellar in-store experiences in collaboration with Looma’s Shopper Experience departments
        • Contribute to the vision for Loop’s product portfolio

        Network Health & Maintenance (50%)

        • Maintain >99% uptime for deployed units, building systems to ensure maintenance issues are addressed within 48 hours
        • Ensure >90% program (merchandising) execution through the development of cohesive retailer / supplier communications and best-in-class execution reporting
        • Design and implement robust performance management tracking across all elements of Operations (i.e., Field Operations, Network Maintenance, Supply Chain, etc.)

        Attributes

          • Gritty, but optimistic: undaunted by difficult problems, comfortable with occasional long hours, and good under pressure — optimistic all the while
          • Systematic, detail-oriented, and organized: loves to build processes, superb project management skills, etc.
          • Data savvy: excited to build performance measurement systems, uncover insights, and turn those insights into actionable strategies in the field
          • Articulate and confident: able to engage with the country’s largest grocers, from senior corporate leaders to store teams
          • Technically savvy: able to understand the core technical components of Looma’s product and supporting network
          • Experience in retail operations and/or hardware deployment is strongly preferred

            Structure & Compensation
            Looma will provide a competitive compensation package consisting of base salary and stock options. All Looma compensation packages include cash / equity flexibility (i.e. you can opt for more equity and less cash or vice-versa).

            Benefits

            • Employee coverage for health, dental, and vision (gold plan)
            • Unlimited PTO (10-day minimum)
            • 12-week primary caregiver leave
            • Flexible office setting (office, flex, or WFH, with associated stipends)
            • $100/month craftsmanship stipend

            Looma’s Hiring Philosophy
            Looma believes culture is one of the strongest predictors of success for a startup. Strong contributors to Looma’s culture will exhibit the following characteristics:

            • Humility
            • Integrity
            • Wisdom
            • Emotional Intelligence
            • Grit
            • Joyfulness
            • Fun

            Diversity & Nondiscrimination
            Looma believes diversity is a fundamental good, and we are committed to promoting diversity both in our workplace and through the stories we tell. We do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, class or caste status, or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business.

            Keywords
            CPG, Retail, Operations, Leadership, Strategy, Craft Beer, Wine, Startup, Venture Capital, Retail Tech, Adtech, Retail Media, Consumer Goods

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            +30d

            Director of Operations

            SFR3Atlanta, GA Remote

            SFR3 is hiring a Remote Director of Operations

            Operations Manager, Launchpad

            SFR3 is a boutique real estate investment fund that will acquire and renovate more than $3B worth of single-family homes by 2024. The Fund specializes in renovating distressed homes, using software-driven operations to scale across dozens of markets concurrently with a lean, nimble team. Today the Fund owns 6,000+ homes in 20+ metros, and its portfolio growth is among the fastest of any fund of any size in the country.

            About the team

            The Launchpad team’s mandate is to get newly acquired homes ‘shovel-ready’ for renovation - and to do so with speed, quality and at enormous scale. This includes everything from securing vacant homes to activating power, gas, and water so construction crews can start swinging hammers. The team manages a pipeline of functions and processes to get hundreds of SFR3 homes ready for renovation every month.

            You

            You are a “hands on” entrepreneurial operator, understanding that massive, step-change improvement only happens when you pair data-driven insights & sound strategy with old fashioned roll-up-your-sleeves-and-do-it tactical execution.

            You’re thrilled at any opportunity to learn something new - diving into new domains – internalizing business problems and figuring out how to solve them. You obsess over details without losing sight of the big picture. You also have a nose for inefficient processes - using data to guide you to the truth - at which point you relentlessly pursue fixing it. Plus you just work harder and smarter than everyone else and motivate the teams around you to raise the bar.

            What you’ll do

            Help SFR3 win by managing & executing pre-production activities so that we can deliver ‘reno ready’ homes faster than crews can start them. This will require plenty of raw, front-line execution in order to get things off the ground - and as a start-up operator, no task is too mundane or trivial if it produces results. We’re starting from behind, so now is the time the hustle ????!

            Your responsibilities:

            • Support utilities activations, online account management and billing for hundreds of homes in SFR3’s portfolio: contacting utility providers, coordinating field-work to activate power/water/gas, tracking down data and ‘ground truth’ status across 20+ markets
            • Implement process improvements for the utilities activation & billing teams, along with administrative duties like maintaining project documentation and trackers and scheduling appointments.
            • Manage and support a team of partners and contractors to execute essential activities (both front-line and back-office) such as securing houses, activating utilities, maintaining lawns and handling regulatory issues.
            • Prepare dashboards and reports of pre-production KPIs and other related business metrics; mapping our processes to data
            • Perform ad-hoc analysis on team performance and pre-production activities to identify gaps and prioritize workflow improvements
            • Build relationships and interface with our 3rd party vendors to ensure quality and standards for maintaining our homes are never sacrificed
            • Collaborate with SFR3’s leadership, industry-veterans and engineers to execute on the fund’s growth strategy - understanding how your area of focus will influence top- and bottom-line goals.

            Preferred qualifications:

            • Bachelor’s degree in business, administration or related field
            • 5+ years of experience managing projects/programs in fast-paced environments
            • Experience leading distributed support teams or contractors
            • Proven ability to juggle multiple projects at one time with competing priorities
            • Ability to derive actionable insights from data
            • Excel/google sheets and data analysis proficiency is a must
            • SFR/real estate experience very helpful but not required

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