Today, CLEAR is well-known as a leader in digital and biometric identification, reducing friction for our members wherever an ID check is needed. We’re looking for an experienced Senior Software Engineer to help us build the next generation of products which will go beyond just ID and enable our members to leverage the power of a networked digital identity. As a Senior Software Engineer at CLEAR, you will participate in the design, implementation, testing, and deployment of applications to build and enhance our platform- one that interconnects dozens of attributes and qualifications while keeping member privacy and security at the core.  

This role is in the Members org at CLEAR, which focuses on building amazing consumer experiences in the CLEAR Mobile app in close collaboration with the various engineering and product teams at the company.

A brief highlight of our tech stack:

• Swift / SwiftUI using TCA
• Kotlin / Android / Jetpack Compose using Circuit architecture
• Java / Javascript / React / Typescript / Python / Postgres
• AWS cloud 

What you'll do:

• Advance our capabilities across a wide array of industries and domains and gain hands-on experience with privacy, security, data modeling and architecture 
• Develop and deliver code across the mobile stack, driving engineering excellence by adhering to best practices in testing, documentation and observability
• Partner with product and other stakeholders to uncover requirements, to innovate, and to solve complex problems
• Have a strong sense of ownership, contributing to architectural decision-making and striving for continuous improvement in technology and processes at CLEAR

What you have:

• 8+ years of software development experience
• Working with mobile application development, and have expertise in:
• Working in, and familiar with, agile development environments
• Articulating technical concepts to a mixed audience of technical and non-technical stakeholders
• Collaborating with and mentoring less experienced members of the team
• Establishing and championing best engineering practices for iOS development in the team and beyond
• Comfort with ambiguity 
• Curiosity about technology, belief in constant learning, and ability to be autonomous to figure out what's important

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier.Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks.We invest in your well-being and learning & development with our stipend and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match.The base salary range for this role is $215,000 - $250,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

About CLEAR

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 22+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

#LI-Hybrid #LI-Onsite

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are seeking a highly skilled and experienced Senior Technical Support Engineer to join our Support team. As a Senior Technical Support Engineer, you will play a crucial role in providing exceptional support to our enterprise-level customers, leveraging your expertise in cloud technologies and troubleshooting skills.

You will: 

• Act as a Subject Matter Expert (SME) in Open Platform, specializing in Java, Javascript, iOS/Android dev languages (Kotlin, Swift), SDK and APIs.
• Troubleshoot and resolve complex technical issues raised by customers, ensuring timely resolution within SLAs.
• Serve as the primary point of contact for customer issues, effectively liaising between customers, Product Management, Engineering, and other internal teams.
• Act as the "voice of the customer" and provide valuable insights and feedback to the development and service teams for recurring issues.
• Collaborate closely with product developers, building knowledge in Support, troubleshooting tools, and methodologies.
• Communicate via chat channel for new and existing issues, ensuring speedy resolution based on customer entitlement and service level targets.
• Analyze recurring issues and contribute to the development of processes and requirements for better customer support tools and solutions.
• Mentor and educate team members, empowering them to handle technical escalations effectively.
• Demonstrate a customer-centric approach, delivering exceptional support experiences while working with some of the world's top brands.
• Full time role EMEA time zone plus on-call duties to address critical customer issues in a fast-paced environment.

You have:

• Minimum of 5 years of experience working as a Tier 3/4 Support Engineer, Developer Support, or equivalent customer-facing position - MUST
• Extensive experience supporting enterprise-level customers, preferably with Fortune 500 organizations - advantage
• Proven expertise in analyzing, troubleshooting, and providing solutions for deep and complex technical issues - MUST
• Strong knowledge of web technologies and protocols
• Proficiency in troubleshooting different APIs, SDK, Mobile environments and services that support LivePerson's platform end-to-end.
• Excellent oral and written communication skills in English, with the ability to effectively communicate with enterprise customers via chat, email, and phone, including managing technical bridges during critical situations.
• Resilience to work in a fast-paced environment and meet tight timelines.
• Strong service orientation and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Willingness to be on-call for high-severity issues.
• Comfortable working in an ambiguous and ever-changing environment.
• Proactive self-learner with a strong desire to acquire new knowledge and learn new technologies.
• Strong self-management skills and the ability to initiate new initiatives to improve processes and customer support.

Preferred Qualifications:

• Strong understanding of modern programming languages and supportive frameworks.
• Experience with relevant technologies, such as JS Frameworks (React, jQuery, Angular, Polymer), Mobile development languages (Kotlin, Swift, Dart), daily usage of Postman or equivalent REST clients.
• Proficiency in scoping and trends analysis using databases, monitoring tools (Grafana, Graphite, etc.), and logging systems (Kibana, Splunk, logstash, etc.).
• Bachelor's degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, or a related field.

PLEASE NOTE THAT THIS POSITION IS LOCATED IN Poland. 

Benefits: 

• Time away: Vacation, public holidays and care days.
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Today, CLEAR is well-known as a leader in digital and biometric identification, reducing friction for our members wherever an ID check is needed. We’re looking for an experienced Senior Software Engineer to help us build the next generation of products which will go beyond just ID and enable our members to leverage the power of a networked digital identity. As a Senior Software Engineer at CLEAR, you will participate in the design, implementation, testing, and deployment of applications to build and enhance our platform- one that interconnects dozens of attributes and qualifications while keeping member privacy and security at the core. 

Level and specific team / role matching will happen at the end of our interview process.

A brief highlight of our tech stack:

• Kotlin / Android / Jetpack Compose
• AWS cloud

What you'll do:

• Advance our capabilities across a wide array of industries and domains and gain hands-on experience with privacy, security, data modeling and architecture
• Develop and deliver code across the mobile stack, driving engineering excellence by adhering to best practices in testing, documentation and observability
• Partner with product and other stakeholders to uncover requirements, to innovate, and to solve complex problems
• Have a strong sense of ownership, contributing to architectural decision-making and striving for continuous improvement in technology and processes at CLEAR

What You Have:

• 6+ years of software development experience
• Working with mobile application development, and be comfortable with at least a few of:
  
  • Android ecosystem including Kotlin and Jetpack Compose
  • Collaboration, integration, and deployment tools like Github, Jenkins, App Store, and Play Store
• Working in, and familiar with, agile development environments
• Articulating technical concepts to a mixed audience of technical and non-technical stakeholders
• Collaborating with and mentoring less experienced members of the team
• Comfort with ambiguity
• Curiosity about technology, belief in constant learning, and ability to be autonomous to figure out what's important

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier.Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks.We invest in your well-being and learning & development with our stipend and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match. The base salary range for this role is $180,000 - $220,000, depending on levels of skills and experience.

About CLEAR

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 22+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic. 

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

Blockchain.com is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.

We are revolutionizing the way people interact with cryptocurrencies and are seeking talented Junior, Mid or Senior Back-End Engineers to join our dynamic and innovative teams. As a Back-End Engineer at Blockchain.com, you will have the opportunity to work on exciting projects across various teams, including SuperApp, DeFi, Payments, Brokerage, and Fraud, among others. 

The ideal candidates have strong knowledge of distributed systems design, are proficient in coding on the JVM (one of Java, Kotlin, Scala), understand the importance of scalability and reliability and are looking to be part of cutting-edge projects in a fast-paced environment. 

Our engineering teams are involved in all aspects of the product lifecycle, from idea generation, design, prototyping, planning, execution, shipping and monitoring. We are looking for software engineers who care about the customers, software excellence, are advocates of best practices and love learning new skills.

WHAT YOU WILL DO

• Be at the forefront of the cryptocurrency ecosystem building out new distributed software to handle our rapidly growing user base of 75M+ wallets to reach 1B+ customers
• Become a key member of a dedicated engineering team committed to rapidly shipping, and iterating on products that directly impact millions of users
• Advocate best practices, code quality, test coverage and drive technical discussions
• Build scalable services with Kotlin, and deal with problems like synchronization, asynchronous operations, database optimisations, scalability and reliability of systems
• Gain exposure to an array of technologies such as Kafka, PostgreSQL, Redis, Docker etc
• Optimise existing systems for scalability, extensibility and performance whilst building out reusable, modular code for use across Blockchain’s products
• Ensure security is at the forefront of everything you do, employing advanced encryption schemes to secure user and company data
• Work within interdisciplinary teams to continually deliver the highest quality software to our users

WHAT YOU WILL NEED

• You know at least one programming language in depth
• You have at least one year of experience in any JVM based languages (such as Java, Kotlin, Scala) and are confident in your ability to build, debug and ship microservices
• You have experience building and shipping highly-available, fault tolerant, production ready distributed backend systems
• You actively participate in creating product and software specifications before implementing them
• You pride yourself on consistent high levels of test coverage, strong technical documentation and effective monitoring
• You inspire other engineers to do better
• Understanding of data structures, databases and large-scale distributed systems
• Preferably exposure to technologies such as Kafka, PostgreSQL, Redis, RabbitMQ
• You are customer focused and continuously suggest how the backend can provide the best Customer Experience
• A passion for crypto and the transformations it enables
• We use Kotlin, PostgreSQL, Kafka, Redis, Datadog, Amplitude, Grafana, BigQuery, ApacheSpark and more

COMPENSATION & PERKS

• Full-time salary based on experience and meaningful equity in an industry-leading company
• Hybrid model working from home & awesome office location in the heart of London 
• Unlimited vacation policy; work hard and take time when you need it
• Apple equipment
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field
• Flexible work culture  

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business need at the time.

????London / UK Remote | ???? £95,000 - £150,000 + Share Options | Benefits|Technology 

About our Mobile Engineering Team:

There are over 20 Android engineers at Monzo and we’re looking for one more to join the team. We have several non-graduates; only some of us studied Computer Science; some of us have worked in huge companies; some have only ever worked in startups; others are former consultants. As long as you enjoy learning new things, we’d love to talk to you.

What you’ll be working on: 

At Monzo, you'll get to work with industry standard tools and technologies - and help us define what great looks like for Android engineers.

Our app is almost 100% Kotlin, built using MVVM (Model View ViewModel) and Coordinators, and modularised by product feature.

We use RxJava, Retrofit and Moshi for API calls and Dagger for dependency injection. Room is our choice for persistence, and Repositories for interacting with them. We have built out our design system in Compose. 

We use GitHub Pull Requests to do code reviews, and write unit tests for our ViewModels, Coordinators, and any other classes which contain logic. We write tests for all of our Compose screens and snapshot test them with Happo. We also use Espresso to test flows, which are executed through Firebase Test Lab and Circle CI.

We’ve previously written about building Monzo Chat on Android, which goes into detail on some of these elements.

Your day-to-day:

This role is all about collaborating across disciplines to test hypotheses and make a difference to customers. As an Android engineer at Monzo you'll work in a small, autonomous product squad alongside iOS Engineers, Backend Engineers, User Researchers, Product Designers, Product Managers, QA Testers, Data Scientists and Business Analysts.

Your mission will depend on the squad, but currently mobile engineers are working on the core personal banking experience, paid products, lending products, business banking and internal operations. We also have a small squad dedicated to enabling other mobile engineers to move faster.

You and your team will be responsible for an overall company goal, rather than building a specific feature - you'll have the opportunity to have impact on both what we build, and how we build it.

Every week we meet as a discipline to discuss tools, techniques, problems we're encountering across the company and work together to improve our codebase and processes.

You'll report to an engineering manager who will meet with you every 2 weeks 1:1, their mission is to help you develop and grow as an engineer.

You should apply if:

We're looking for Android engineers with strong product sensibilities. You'll care about the impact your work has on our customers, and optimise for impact rather than the number of lines of code you output.

You should apply if:

• You’ve shipped and iterated on at least one app in the Play Store
• You have a product mindset: you care about customer outcomes and you want to make data-informed decisions
• You love turning excellent design into beautiful products
• You’re comfortable working in a team that deals with ambiguity
• You have an understanding of the principles of computer science

The Interview Process:

Our interview process involves three main stages: 

1. Initial Call 
2. Take home task or pair coding exercise 
3. Final interview including a system design and a behavioural interview 

Our average process takes around 2-3 weeks but we will always work around your availability. 

You will have the chance to speak to our recruitment team at various points during your process but if you 

do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point ontech-hiring@monzo.com 

Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason

One of our engineers has written a detailed blog on their experience through this process, for extra details, hints and tips please seehere.

What’s in it for you:

???? £95,000 - £150,000 + Share Options + Benefits 

✈️We can help you relocate to the UK 

✅We can sponsor visas.

????This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

????Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefitshere

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in ourblog,  2022 Diversity and Inclusion Reportand 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

#LI-Remote

#LI-AL1

????London / UK Remote | ???? £78,000 - £110,000 +Benefits|Technology- Engineering  

About us: 

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

About our Mobile Engineering Team:

There are over 20 Android engineers at Monzo and we’re looking for one more to join the team. We have several non-graduates; only some of us studied Computer Science; some of us have worked in huge companies; some have only ever worked in startups; others are former consultants. As long as you enjoy learning new things, we’d love to talk to you.

What you’ll be working on: 

At Monzo, you'll get to work with industry standard tools and technologies - and help us define what great looks like for Android engineers.

Our app is almost 100% Kotlin, built using MVVM (Model View ViewModel) and Coordinators, and modularised by product feature.

We use RxJava, Retrofit and Moshi for API calls and Dagger for dependency injection. Room is our choice for persistence, and Repositories for interacting with them. We have built out our design system in Compose. 

We use GitHub Pull Requests to do code reviews, and write unit tests for our ViewModels, Coordinators, and any other classes which contain logic. We write tests for all of our Compose screens and snapshot test them with Happo. We also use Espresso to test flows, which are executed through Firebase Test Lab and Circle CI.

We’ve previously written about building Monzo Chat on Android, which goes into detail on some of these elements.

Your day-to-day:

This role is all about collaborating across disciplines to test hypotheses and make a difference to customers. As an Android engineer at Monzo you'll work in a small, autonomous product squad alongside iOS Engineers, Backend Engineers, User Researchers, Product Designers, Product Managers, QA Testers, Data Scientists and Business Analysts.

Your mission will depend on the squad, but currently mobile engineers are working on the core personal banking experience, paid products, lending products, business banking and internal operations. We also have a small squad dedicated to enabling other mobile engineers to move faster.

You and your team will be responsible for an overall company goal, rather than building a specific feature - you'll have the opportunity to have impact on both what we build, and how we build it.

Every week we meet as a discipline to discuss tools, techniques, problems we're encountering across the company and work together to improve our codebase and processes.

You'll report to an engineering manager who will meet with you every 2 weeks 1:1, their mission is to help you develop and grow as an engineer.

You should apply if:

We're looking for Android engineers with strong product sensibilities. You'll care about the impact your work has on our customers, and optimise for impact rather than the number of lines of code you output.

You should apply if:

• You’ve shipped and iterated on at least one app in the Play Store
• You have a product mindset: you care about customer outcomes and you want to make data-informed decisions
• You love turning excellent design into beautiful products
• You’re comfortable working in a team that deals with ambiguity
• You have an understanding of the principles of computer science

The Interview Process:

Our interview process involves three main stages: 

1. Initial Call 
2. Take home task or pair coding exercise 
3. Final interview including a system design and a behavioural interview 

Our average process takes around 2-3 weeks but we will always work around your availability. 

You will have the chance to speak to our recruitment team at various points during your process but if you 

do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point ontech-hiring@monzo.com 

Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason

One of our engineers has written a detailed blog on their experience through this process, for extra details, hints and tips please seehere.

What’s in it for you:

???? £78,000 - £110,000 base salary➕ plus stock options 

✈️We can help you relocate to the UK 

✅We can sponsor visas.

????This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

????Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefitshere

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in ourblog,  2022 Diversity and Inclusion Reportand 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

#LI-Remote

#LI-HJ1

Nextiva is currently seeking bright and talented individuals for a Senior Engineering Manager (Mobile) position to join our expanding development team. As a Senior Engineering Manager, you will lead the technical strategy, development of our current and future Mobile platform ecosystem. You will play a critical role in shaping the future of our product portfolio, working closely with cross-functional teams to deliver a product that exceeds user expectations. Your expertise in mobile application development, coupled with a passion for creating scalable, high-quality solutions, will drive the success of this pivotal project. 

Key Responsibilities: 

Technical Leadership and Innovation: 

• Leading the development and delivery of the mobile application(s), ensuring high performance, reliability, and scalability. 
• Staying abreast of the latest mobile technologies, frameworks, and best practices to keep the application ahead of the curve. 
• Making key architectural and technology stack decisions, balancing innovation with practicality. 

Team Building and Management: 

• Hiring, mentoring, and developing a high-caliber mobile engineering team, fostering a culture of excellence, innovation, and continuous improvement. 
• Setting clear expectations and goals, providing regular feedback, and conducting performance reviews. 
• Encouraging a collaborative and inclusive team environment where members can learn from each other and grow. 

Product Strategy and Vision: 

• Collaborating with product management, design, and other stakeholders to define the product roadmap and strategy. 
• Ensuring the team's work aligns with the company's goals and customer needs, adjusting as needed based on feedback and market trends. 
• Championing the mobile product internally and externally, understanding user needs, and advocating for solutions that meet those needs. 

Project Management: 

• Planning and managing the mobile engineering team's projects and timelines, ensuring efficient workflows andtimelydelivery of features and updates. 
• Implementing agile methodologies and continuous integration/continuous delivery (CI/CD) practices to streamline development and deployment processes. 
• Managing risks,anticipatingpotential issues, and implementing contingency plans to mitigate impacts on project timelines and quality. 

Quality Assurance: 

• Overseeing the development of automated testing frameworks to ensure the application's quality, performance, and security. 
• Working closely with the QA team to prioritize and fix bugs, improving the overall user experience. 
• Establishing andmonitoringkey performance indicators (KPIs) for app performance and user satisfaction. 

Qualifications: 

• 8+ years of experience in mobile application development, with a proven track record of leading successful launch for moderate to complex product use-cases. 
• 5+ years of experience of leading and managing teams with people management function.  
• Demonstrated experience with atleast two major product launches, showcasing your ability to lead a project from conception through to market release with significant impact. Include specifics about your role in these launches, the challenges faced, and how they were overcome. 
• Deep understanding of mobile app architecture, design patterns (e.g., MVC, MVVM), and mobile app lifecycle. 
• Extensive experience with mobile development languages (e.g., Swift for iOS, Kotlin for Android) and frameworks. 
• Knowledge of mobile app security best practices, performance optimization, and cross-platform development tools (e.g., React Native, Flutter). 
• Excellent leadership and communication skills, with the ability to inspire and mentor team members. 
• A portfolio of released applications on the App Stores 

Preferred Experience 

• Thrive in environments of ambiguity, demonstrating flexibility and a proactive approach to tackling challenges and driving projects to completion. 
• Experience with cloud services (e.g., AWS, Azure, Google Cloud) and integrating mobile apps with cloud-based systems and APIs. 
• Familiarity with UI/UX design principles and customer-centric development. 
• Contributions to open-source projects or public GitHub repositories. 

What We Offer: 

• Competitive salary and benefits package. 
• Flexible working hours and remote work options. 
• A dynamic and inclusive work environment where your contributions directly impact the company's success. 
• Opportunities for professional growth and development, including access to learning resources. 
• A chance to work on cutting-edge projects with a talented and passionate team. 

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

Nextiva provides a comprehensive employee benefits package that includes supplemental medical insurance (including prescription coverage, mental health support, and a range of medical services and supplies), dental, vision, disability, life insurance, an Employee Assistance Plan, Flexible Time Off (FTO) for salaried employees, an RRSP employee long-term savings plan through CanadaLife with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B. To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

#LI-JG1 #LI-Remote

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are seeking a highly skilled and experienced Senior Technical Support Engineer to join our Support team. As a Senior Technical Support Engineer, you will play a crucial role in providing exceptional support to our enterprise-level customers, leveraging your expertise in cloud technologies and troubleshooting skills.

You will: 

• Act as a Subject Matter Expert (SME) in Open Platform, specializing in Java, Javascript, iOS/Android dev languages (Kotlin, Swift), SDK and APIs.
• Troubleshoot and resolve complex technical issues raised by customers, ensuring timely resolution within SLAs.
• Serve as the primary point of contact for customer issues, effectively liaising between customers, Product Management, Engineering, and other internal teams.
• Act as the "voice of the customer" and provide valuable insights and feedback to the development and service teams for recurring issues.
• Collaborate closely with product developers, building knowledge in Support, troubleshooting tools, and methodologies.
• Communicate via chat channel for new and existing issues, ensuring speedy resolution based on customer entitlement and service level targets.
• Analyze recurring issues and contribute to the development of processes and requirements for better customer support tools and solutions.
• Mentor and educate team members, empowering them to handle technical escalations effectively.
• Demonstrate a customer-centric approach, delivering exceptional support experiences while working with some of the world's top brands.
• Be comfortable with 24/7 shift work and on-call duties to address critical customer issues in a fast-paced environment.

You have:

• Minimum of 5 years of experience working as a Tier 3/4 Support Engineer, Developer Support, or equivalent customer-facing position.
• Extensive experience supporting enterprise-level customers, preferably with Fortune 500 organizations.
• Proven expertise in analyzing, troubleshooting, and providing solutions for deep and complex technical issues.
• Strong knowledge of web technologies and protocols.
• Proficiency in troubleshooting different APIs, SDK, Mobile environments and services that support LivePerson's platform end-to-end.
• Excellent oral and written communication skills in English, with the ability to effectively communicate with enterprise customers via chat, email, and phone, including managing technical bridges during critical situations.
• Resilience to work in a fast-paced environment and meet tight timelines.
• Strong service orientation and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Willingness to be on-call for high-severity issues.
• Comfortable working in an ambiguous and ever-changing environment.
• Proactive self-learner with a strong desire to acquire new knowledge and learn new technologies.
• Strong self-management skills and the ability to initiate new initiatives to improve processes and customer support.

Preferred Qualifications:

• Strong understanding of modern programming languages and supportive frameworks.
• Experience with relevant technologies, such as JS Frameworks (React, jQuery, Angular, Polymer), Mobile development languages (Kotlin, Swift, Dart), daily usage of Postman or equivalent REST clients.
• Proficiency in scoping and trends analysis using databases, monitoring tools (Grafana, Graphite, etc.), and logging systems (Kibana, Splunk, logstash, etc.).
• Bachelor's degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, or a related field.

PLEASE NOTE THAT THIS POSITION IS LOCATED IN SOFIA, BULGARIA. You will have to work in the Liveperson office location 1-2 days a week. 

Benefits: 

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Generous tuition reimbursement and access to internal professional development resources. 
• Additional: Food Vouchers.
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.