Job Description

The Opportunity:

We, at Flywire, are looking for a Incident Handler with Incident Commander responsibilities, you will be a pivotal leader in the organization's cybersecurity incident response efforts. Combining technical expertise with the ability to lead and coordinate incidents, you will play a crucial role in safeguarding the organization against cyber threats.

Candidates will need to be a strong leader with the ability to perform multiple types of analysis including providing mitigation recommendations for impacted parties.

• Assume the role of Incident Commander during cybersecurity incidents, providing strategic direction and coordination.
• Lead and orchestrate the incident response team, ensuring effective communication and collaboration, externally and internally.
• Lead technical aspects of incident response, including analysis, containment, eradication, and recovery efforts.
• Provide technical guidance to the incident response team during high-stress situations.
• Conduct in-depth technical analysis of security incidents, identifying malware, attack vectors, and other technical indicators.
• Knowledge using forensic tools and techniques to gather and analyze digital evidence.
• Design and implement technical mitigation strategies, ensuring the rapid containment and eradication of security threats.
• Collaborate with cybersecurity teams to implement technical controls and preventive measures.
• Interface with technical teams, to coordinate technical incident response efforts.
• Communicate technical details, impact assessments, and remediation efforts to leadership and stakeholders.
• Stay abreast of emerging technical threats, vulnerabilities, and incident response technologies.
• Evaluate and enhance technical incident response procedures based on lessons learned and industry best practices.
• Conduct technical training sessions for the incident response team, Oncall team and Security team staff.
• Mentor junior technical incident handlers, fostering technical skill development.
• Participate in on-call functions to support security operations with after-hours coverage.
• Process and procedures automation.
• Integrate Threat intelligence into incident response strategy.
• Support implementing new security projects.
• Knowledgeable of current tactics, techniques and procedures (TTP) used by threat actors and practical application of the MITRE ATT&CK framework or similar.
• Work closely with other team members to review existing policy and procedures, as well as developing new artifacts when appropriate.
• Be part of the oncall team.

Qualifications

Here’s What We’re Looking For:

Technical skills:

• Bachelor's or Master's degree in Cybersecurity, Information Technology, or a related field or equivalent experience.
• Proven experience (6+ years) as a Technical Incident Handler & Responder or in a similar technical role.
• Technical incident handling certifications are highly desirable.
• Deep technical understanding of incident response frameworks, methodologies, and tools.
• Proficiency in using  incident response tools.
• Strong analytical and problem-solving skills, with a keen attention to technical details.
• Proven experience as an Incident Commander in cybersecurity incidents.
• Leadership experience in a technical incident response capacity.

Soft skills:

• Excellent English technical communication skills, both written and verbal.
• Availability to travel sometimes.
• Work independently.
• Good analytical and problem-solving skills.
• Excel in problem-solving during high-pressure scenarios, making well-informed decisions while considering the impact on team goals.
• Navigate high-pressure situations with ease, maintaining focus on tasks and objectives.
• Demonstrate resilience in the face of adversity, providing a steady and positive influence on team members.
• Ability to communicate complex technical concepts to both technical and non-technical co-workers in a clear and concise manner.

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Job Description

The Opportunity 

We, at Flywire, are seeking a Manager, Application Support Engineer to manage our global Application Support team with team members located in NA, EMEA, and APAC.

• Hiring, on-boarding, training, and mentoring less experienced team members 
• Ensuring  App  Support  related  issues  (error  conditions  or  service  outages  etc.) are  timely responded  to  and  resolved  with  minimal  impact  to  the  clients,  payers,  and/or  internal stakeholders, in accordance with established SLA. 
• Being the main escalation point of contact for more challenging issues that team members need expert help with 
• Triaging issues and finding workarounds if possible until a permanent fix is provided by the ENG team 
• Working with the development team to escalate bugs, problems, or missing information 
• Creating  and  updating  Troubleshooting  Guide  and  How-To  documentations  for  the  team and internal stakeholders 
• Leveraging tools, data analytics, and experience to identify opportunities to improve the App 
• Support issue resolution time, support process, and internal staff training

Qualifications

Here’s What We’re Looking For:

• Minimum of 5 years of experience in software maintenance and support, experience in fintech/banking/payment systems and in product/tech companies is a plus
• 1-5 years of experience managing a technical support, application support, or technical customer service team.
• Proficiency in SLA tracking and team performance and people management
• Familiarity with web applications,particularly those written in RoR, Java and React
• Knowledge in any of our key technologies such as: Ruby, Java, React, MySQL, DocumentDB, Redis, RabbitMQ
• Strong categorization skills, and the ability to enhance our ticketing system
• A desire to improve the support process (on-boarding, training, escalation, etc) and ensure that tickets are closed timely
• Ability to grasp complex concepts, logical and analytical approach to solving problems
• Proficient in working under pressure and with minimum supervision
• Good interpersonal skills and ability to work in a team of diverse skills and cultures
• Proficient in English, 

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Job Description

The Opportunity:

We are looking for a dynamic senior FPA leader to join our team to be part of Flywire’s incredible growth story. This is a highly visible and impactful leadership role, reporting directly to the CFO, with exposure to the entire executive team and the board of directors. It is an opportunity to lead a critical and growing function, that will shape and influence business strategy, build strong financial rigor to execute on our commitments and build towards long term success. This role will lead both the central Corporate FPA team and the Business Unit finance teams, having unique end-to-end influence, impact and visibility across the enterprise.

What we are looking for:

• Proven leadership with strong business and financial acumen, excellent analytical and strategic planning skills, and the ability to communicate complex financial information in a clear answer concise way
• Proven ability to influence at the C level and partnering and collaborating across senior leaders across multiple functional areas
• Experience in building FPA teams, processes, systems and planning from the ground up
• Passion for people development and building a strong succession pipeline for the future
• Demonstrated ability to inspire a team with a strategic vision
• Ability to be an effective coach and have challenging employee conversations when necessary
• Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor.
• Ability to manage and understand business and operational metrics and KPIs, and establish linkage to financial and strategic outcomes
• Background in predictive modeling of complex metrics and financials, balancing the science and art of forecasting, and driving actionable results through foresight and insights from forecasting data
• Demonstrated ability to collaborate and influence successfully within a highly matrixed organization
• Strong project management skills and demonstrated ability to lead complex cross-functional initiatives across a breadth of stakeholders
• Collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities

Responsibilities

• End to end financial planning, budgeting, and analysis efforts.
• The role includes leadership of Corporate FP&A, and also Business Unit FPA functions.
• This highly visible role will have significant exposure with CEO, COO, CFO, executive team and Board of Directors
• Oversee the creation of long range plan, annual budgets and regular financial forecasts, ensuring they accurately reflect the company's strategic goals
• Analyze financial data and performance, identifying trends and making recommendations to improve financial performance
• Prepare regular and ad hoc financial reports for senior management, providing clear insights into the company's financial status and performance
• Work closely with other senior leaders to ensure financial strategies align with company goals, and communicate financial information effectively to stakeholders
• Partner with Investor Relations for quarterly earnings call and key investor conferences
• Drive improvement in Budget and forecasting processes, in partnership with Regions and Functions
• Coordinate closely with Controllership and other finance functions to manage the monthly close and conduct monthly & quarterly results analysis of business performance
• Lead ad hoc business analysis and support the ongoing management of key initiatives and investments
• Expand and oversee a high performing team, fostering a positive and productive work environment
• Drives sound decision-making through effective forecasting, reporting, and analysis of results and business drivers
• Expert at structuring, managing, and communicating complex analysis, working across functions and with multiple stakeholders
• Drives an efficient and effective process for developing financial plans and analysis that links to the strategic objectives

Qualifications

We're looking for: 

• Undergraduate degree in Finance, Accounting or related field is required; MBA and CPA strongly desired
• 10 years of finance experience with management experience inclusive of finance leadership roles and finance expertise
• Proven track record delivering exceptional results through a high performing team and driving results beyond the finance function
• Outstanding leadership, communication (oral and written) and interpersonal skills. Proven as an experienced,confident and mature manager and business partner
• Demonstrated ability to effectively manage and execute across complex functional requirements and global business structure
• Exceptional analytical, problem solving and critical thinking skills
• Strong systems and data analytic capabilities including NetSuite, Adaptive and Looker

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Job Description

The Opportunity:

Flywire is seeking an experienced, self-motivated Project Consultant, Education to join our dynamic and growing team. The Project Consultant, Education will join our professional services team and act as liaison between product and engineering to support the testing and updating of current client configurations. If you have experience in student financial services, front and backend configuration of complex systems, SAAS based integrations, and want to launch your career in the exciting world of Fintech this is the role for you!

Key Responsibilities:

The main objective of the Project Consultant, Education is to understand the technical architecture of our ecommerce platform, configure and test client environments. 

• Use your technical knowledge for existing clients to troubleshoot and test configurations, update client integrations, monitor system performance and quality, recommend items that should be promoted to the production environment and ensure applications meet Flywire standards
• Partner with the product and engineering teams on all aspects of Flywire’s product solutions for higher education
• Work closely with Implementation, Technical Support and Relationship Management to understand client needs, complex configurations, and annual system updates. 
• In partnership with product management and engineering, produce, maintain, and disseminate technical product documentation for both internal and external partners
• Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures
• Assist with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives
• Help contribute to an ever improving culture and customer experience every day

Qualifications

Here’s What We’re Look For:

• Required: 4+ years experience in technical software or professional services
• Required: Experience in configuring, implementing and integrating software or middleware in a customer facing role
• Required: Experience with Higher Education ERPs such as PeopleSoft, Banner, Colleague and Workday
• Experience in technical and functional documentation creation and upkeep 
• Quality Assurance experience and training 
• Experience in fintech or the payment industry is desired

Technologies We Use:

• Jira, Sumo Logic, JavasScript, Tomcat, Java, Bootstrap, MySQL, Smartsheets, Zendesk 

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Job Description

The Opportunity: 

We are seeking an experienced and motivated Regional VP to join our dynamic and growing company. This position is accountable for the development, implementation, and support of strategies and tactics to effectively acquire, manage, and profitably grow the sales of our patient financial engagement and payment platform.. This person will convert client conversations into qualified, developed, proposed, and closed sales opportunities.

Ideally, this position will be fulfilled remotely with travel to Chicago/Boston occasionally as needed.

Key Responsibilities

• “Hunting” role that is focused on acquiring net new clients
• Identifying and leading opportunities using a consultative selling approach throughout all phases of the sales process (e.g. identification, qualification, development, proposal, closing)
• Developing strategic opportunity plans that define a differentiated solution and win strategy
• Initiating, nurturing, and sustaining trusted executive client relationships targeted at the “C” suite
• Supporting RFP and proposal generation process
• Maintaining accurate and timely administrative responsibilities relevant to the position
• Adhering to company policies and procedures for proper execution of compliance, training and regulatory duties

Qualifications

Here’s What We’re Looking For: 

• BA/BS degree or higher
• Experience successfully selling revenue cycle technology solutions or services
• Minimum of 10 years of experience in a SaaS, technology or service sales position in the healthcare market preferably within the revenue cycle
• A track record of consistently achieving or exceeding sales targets
• Ability to sell a solution that solves the client’s business problems
• Outstanding written and verbal communication skills
• Familiarity with CRM applications; Salesforce preferred

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Job Description

We, at Flywire, are seeking a talented Implementation Specialist to work with new and existing clients to implement StudyLink Connect, a leading, cloud-based Recruitment, Agent and Admissions management solution to ensure clients are getting the most value out of our products.

As an Implementation Specialist you’ll enjoy working with clients to understand their business needs and working in collaboration with others within the Product and Operations team to solve problems and deliver business value.

You thrive on the challenge of finding the right solution for the right situation. You enjoy interacting with people and can talk with people from a broad range of backgrounds to gain a deeper understanding of their requirements to inform and execute a successful implementation.

• Work directly with our new clients to onboard StudyLink Connect, while incorporating custom configurations to meet their specific needs
• Engaging all stakeholders effectively and meeting project deadlines in close collaboration with the project team
• Contribute to solving clients’ workforce problems and challenges, in a structured and methodical manner
• Participate in multiple onboarding projects simultaneously with some projects running for 4-6 weeks and some running for 6–12 months, depending on the product
• Work closely with product owners, developers, support staff, and other internal and external stakeholders to deliver results aligned with our Goals
• Drive retention and growth among our clients by understanding their business needs and helping them succeed.

Qualifications

Here’s What We’re Looking For:  

• More than 6 years of working experience in a customer success or product implementation role OR more than 6 years of working experience working in Admissions within an educational institution
• Motivated, independent, passion for problem-solving, strong consultative approach, ability to work in a fast-paced environment
• Meticulous attention to detail
• Excellent verbal and written communication skills
• A positive attitude and mindset

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Job Description

Qualifications

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Job Description

The Opportunity:

Flywire is seeking an experienced, self-motivated Post Production Consultant to join our dynamic and growing team. The Post Production Consultant will join our professional services team and act as liaison between product and engineering to support the testing and updating of current client configurations. If you have experience in student financial services, front and backend configuration of complex systems, SAAS based integrations, and want to launch your career in the exciting world of Fintech this is the role for you!

Key Responsibilities:

The main objective of the Post Production Consultant is to understand the technical architecture of our ecommerce platform, configure and test client environments. 

• Use your technical knowledge for existing clients to troubleshoot and test configurations, update client integrations, monitor system performance and quality, recommend items that should be promoted to the production environment and ensure applications meet Flywire standards
• Partner with the product and engineering teams on all aspects of Flywire’s product solutions for higher education
• Work closely with Implementation, Technical Support and Relationship Management to understand client needs, complex configurations, and annual system updates. 
• In partnership with product management and engineering, produce, maintain, and disseminate technical product documentation for both internal and external partners
• Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures
• Assist with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives
• Help contribute to an ever improving culture and customer experience every day

Qualifications

Here’s What We’re Look For:

• Required: 4+ years experience in technical software or professional services
• Required: Experience in configuring, implementing and integrating software or middleware in a customer facing role
• Required: Experience with Higher Education ERPs such as PeopleSoft, Banner, Colleague and Workday
• Experience in technical and functional documentation creation and upkeep 
• Quality Assurance experience and training 
• Experience in fintech or the payment industry is desired

Technologies We Use:

• Jira, Sumo Logic, JavasScript, Tomcat, Java, Bootstrap, MySQL, Smartsheets, Zendesk 

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Job Description

The Opportunity:

We, at Flywire, are looking for an experienced Full-stack Developer, ideally with strong front-end development experience using React, and some Java experience. Your primary responsibility will be to build and maintain the user interface for our middleware platform that integrates with Flywire products and institution student information systems. You will be joining a team in charge of designing new integration functionality and improving the current integration capabilities to improve implementation speed, cost, and scalability of our product. Thus, a commitment to collaborative problem solving, pragmatic design, and building quality products is essential.

• Design, build, and maintain efficient, reusable, and reliable code.
• Ensure the best possible performance, quality, and responsiveness of the design.
• Contribute to all phases of the development lifecycle.
• Work collaboratively with teams across the globe.
• Help your fellow developers to continue growing their skills.

Qualifications

Here’s What We’re Looking For:

• 4+ years’ experience as React developer (required).
• Experience working with Java applications.
• Expertise in object-oriented programming
• Expertise in web services, REST architecture
• Experience in designing, developing, and supporting scalable, performant, and reliable web applications and distributed systems.
• Experience working with middleware technologies.
• Familiarity with continuous delivery & microservices.
• Experience in fintech or the payment industry will be appreciated.
• Experience in QA testing and automation is a plus.
• Experience with school’s ERP (Workday, PeopleSoft, etc) is a big plus.

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Job Description

The Opportunity:

We are seeking an experienced and motivated Director of Payment Partnerships, Healthcare to join our dynamic and growing company. This position is accountable for the development, implementation, and support of strategies and tactics to effectively acquire, manage, and profitably grow the sales of our patient financial engagement and payment platform. This person will identify/onboard/expand payment gateway providers and merchant payment processors.  The candidate will also convert client conversations into qualified, developed, proposed, and closed sales opportunities. Ideally, this position will be fulfilled remotely with travel to Chicago/Boston occasionally as needed.

Key Responsibilities

• Partner manager of existing merchant processing and / or banking partners additionally identify and acquire net new partners
• Leading direct or current client opportunities using a consultative selling approach throughout all phases of the sales process (e.g. identification, qualification, development, proposal, closing)
• Developing strategic opportunity plans that define a differentiated solution and win strategy
• Initiating, nurturing, and sustaining trusted executive client relationships 
• Supporting RFP and proposal generation process
• Maintaining accurate and timely administrative responsibilities relevant to the position
• Adhering to company policies and procedures for proper execution of compliance, training and regulatory duties

Qualifications

Here’s What We’re Looking For:

• BA/BS degree or higher
• Experience successfully selling merchant processing solutions or services
• Minimum of 10 years of experience in a SaaS, technology or service sales position in the payments market preferably within the healthcare revenue cycle
• A track record of consistently achieving or exceeding sales targets
• Ability to sell a solution that solves the client’s business problems
• Outstanding written and verbal communication skills
• Familiarity with CRM applications; Salesforce preferred

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Job Description

The Opportunity:

Our Education team is on a mission to serve our clients and their students and families with the best payments and software solutions to help institutions, attract, engage and retain students along their entire student journey. Our sales managers are key in realizing that mission and delivering value to our clients worldwide. Our US EDU team is looking for our next sales pro who will focus on acquiring new business as well as driving expansion with clients within a specific targeted region in the US.

As a Sales Manager, you will be focused on building a pipeline by qualifying prospects, conducting discovery and closing deals that deliver a software and payments solution that meets client goals. You are passionate, have a high sense of urgency, take pride in the ownership of your work while collaborating with your team. 

As a Sales Manager, you will: 

• Develop a strategy for prospecting, targeting, and closing key opportunities in assigned territory
• Perform account planning for key accounts for expansion, working closely with your relationship management counterpart, along with pre-sales and other FlyMates to ensure alignment
• Build relationships and negotiate with a variety of clients including C-Suite executives to win business (i.e, CIO, CFO, Treasury, Finance) 
• Maintain accurate and timely prospecting, pipeline, and ARR forecast data in CRM system (Salesforce) 
• Support sales and marketing on different efforts (lead campaigns, new market research etc.)

What you’ll bring to Flywire: 

• 5-7+ years of experience selling, preferably SaaS solutions 
• Track record of proactively building a pipeline and achieving sales quotas consistently
• Experience in consultative sales with the ability to build rapport quickly with clients and CSuite executives (CIO, CFO, Treasury, Finance) 
• Experience collaborating with internal teams (i.e., pre-sales, product, marketing, legal) to achieve quota and run multiple deals at once
• Excellent communication skills (written and oral)
• Strong work ethic with confidence to work autonomously
• Background working with higher education (preferred) 
• Familiarity with CRM applications, preferably Salesforce

Qualifications

Requirements:

• BA degree required
• 5+ years of experience in sales, preferably in selling SaaS products
• Track record of proactively building a pipeline and achieving sales quotas consistently
• Experience in consultative sales with the ability to build rapport quickly, demonstrate products and meet specific customer needs with effective solutions
• Excellent communication skills (written and oral)
• Strong work ethic with confidence to work autonomously
• Background working in higher education and community colleges (preferred) 
• Familiarity with CRM applications, preferably Salesforce

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Job Description

We, at Flywire, are seeking a talented Implementation Specialist to work with new and existing clients to implement StudyLink Connect, a leading, cloud-based Recruitment, Agent and Admissions management solution to ensure clients are getting the most value out of our products.

As an Implementation Specialist you’ll enjoy working with clients to understand their business needs and working in collaboration with others within the Product and Operations team to solve problems and deliver business value.

You thrive on the challenge of finding the right solution for the right situation. You enjoy interacting with people and can talk with people from a broad range of backgrounds to gain a deeper understanding of their requirements to inform and execute a successful implementation.

• Work directly with our new clients to onboard StudyLink Connect, while incorporating custom configurations to meet their specific needs
• Engaging all stakeholders effectively and meeting project deadlines in close collaboration with the project team
• Contribute to solving clients’ workforce problems and challenges, in a structured and methodical manner
• Participate in multiple onboarding projects simultaneously with some projects running for 4-6 weeks and some running for 6–12 months, depending on the product
• Work closely with product owners, developers, support staff, and other internal and external stakeholders to deliver results aligned with our Goals
• Drive retention and growth among our clients by understanding their business needs and helping them succeed.

Qualifications

Here’s What We’re Looking For:  

• More than 6 years of working experience in a customer success or product implementation role OR more than 6 years of working experience working in Admissions within an educational institution
• Motivated, independent, passion for problem-solving, strong consultative approach, ability to work in a fast-paced environment
• Meticulous attention to detail
• Excellent verbal and written communication skills
• A positive attitude and mindset

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Job Description

The Opportunity 

• The Senior Security Technical Program Manager will be responsible for driving the planning, execution, and delivery of security initiatives and programs across the organization. This role will involve collaborating with cross-functional teams to ensure the security of our applications. Establish strong relationships with different stakeholders in order to communicate and drive the security roadmap.
• The ideal candidate will have a strong technical background in security, experience in security by design and Secure-SDLC, excellent project management skills, and the ability to effectively communicate and coordinate with stakeholders at all levels.
• Serve as a subject matter expert on application security matters, providing guidance and support to technical and non-technical stakeholders.
• Lead the development and implementation of application security programs and initiatives to protect the organization's software assets and mitigate security risks.
• Work closely with product and engineering departments to guarantee  and confirm program scope, priorities, and Definition of Done, thereby ensuring the attainment of defined business outcomes
• Collaborate with software development, SRE, Program Managers and QA teams to integrate security best practices throughout the software development lifecycle (SDLC).
• Coordinate the resolution of vulnerabilities identified by the application security team, coordinating with engineering teams to ensure timely remediation.
• Define and report on development lifecycle security compliance, success metrics and active progress.
• Oversee security assessments, audits, and compliance activities to identify vulnerabilities and ensure adherence to security standards, regulations, and industry best practices.
• Coordinate the threat and vulnerability management, secret management, and the third-party security program to improve our security posture and mitigate risks effectively.
• Drive continuous improvement of security processes and procedures, leveraging automation and technology where applicable.
• Represent the user's interests in security designs, actively gather feedback, pinpoint security hurdles, and incorporate them into our strategic planning.
• Manage relationships with external security vendors, consultants, and other stakeholders to augment internal capabilities and stay abreast of industry trends and emerging threats.
• Lead efforts to ensure compliance with relevant laws, regulations, and industry standards governing application security, such as GDPR, HIPAA, PCI DSS, and others.
• Mentor and coach junior members of the application security team, fostering a culture of learning and professional development.

Qualifications

​​​​​​Here’s What We’re Looking For:

• Bachelor's or Master's degree in Cybersecurity, Information Technology, or a related field.
• 6+ years of experience in technical program management, ideally with a focus on security
• Ability to communicate effectively with both engineers and executives
• Proficiency in managing and advancing multiple projects simultaneously.
• Proficiency in managing and advancing multiple projects simultaneously.
• Versatility in collaborating with teams across different time zones and functions, with readiness to travel as needed.
• Ability to influence and motivate individuals across a wide range of job roles and functions.
• Ability to work independently.
• Good analytical and problem-solving skills.
• Excel in problem-solving during high-pressure scenarios, making well-informed decisions while considering the impact on team goals.
• Navigate high-pressure situations with ease, maintaining focus on tasks and objectives.
• Demonstrate resilience in the face of adversity, providing a steady and positive influence on team members.
• Ability to communicate complex technical concepts to both technical and non-technical co-workers in a clear and concise manner.

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Job Description

The Opportunity:

We, at Flywire, are looking for an experienced Sr. Software Engineer II, ideally with a background in FinTech. Your primary responsibility will be to build and maintain the platform that supports the money movement of our industry leading payment engine moving hundreds of millions everyday. 

You will be joining a team in charge of designing new functionalities and improving the current capabilities to improve speed, cost and scalability of our product. Thus, a commitment to collaborative problem solving, pragmatic design, building quality products and to convey the sensation that the product is the responsibility of all the team is essential. You will be responsible for ensuring high quality code in a team defined timeframe. 

• Write clean, high quality, testable, secure, maintainable and extendable code
• Solve items such as challenging bugs and production issues within the development environment
• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results
• Understand scalability and performance status and make improvement for scalability
• Drive change and improvement in all phases of the development lifecycle
• Partake in the recruitment process by identifying and exciting great talent
• Ensure the best possible performance, quality, and responsiveness of the applications
• Contribute to the product vision by collaborating with Product Managers and stakeholders
• Drive initiatives to lead projects as well as mentor team members

Qualifications

Here’s What We’re Looking For:

• 8+ years of experience in Java
• Experience in designing, developing and supporting scalable, performant and reliable web applications and distributed systems
• Seasoned in techniques such TDD and BDD
• Proficient working with continuous integration and delivery (CI/CD)
• Understanding of relational databases 
• Strong understanding of object-oriented fundamentals
• Great understanding of the other disciplines in the cross functional team: QAs, Product and SREs
• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and support 
• Experience in FinTech or the payment industry will be appreciated
• The ability to deliver high quality code and learn quickly

Technologies We Use:

• Java 
• React
• JavaScript, HTML5, and CSS3 
• System management: Linux, MySQL, MongoDB, Redis, Sidekiq, AMQP, ElasticSearch,
• Machine Learning
• Cloud platform: AWS

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Job Description

In this role, you will grow our B2B vertical by driving impact through our customer relationships.  You will become their trusted advisor enabling you to demonstrate a path to mutual value for both Flywire and our customers. You will own the entire lifecycle of the customer relationship from onboarding through continued renewal of our solution, while working with internal teams as needed to ensure successful relationships.

Our team is composed of creative problem solvers and execution focused Flymates who develop deep relationships with customers to understand their challenges and ensure each client gets the most value out of our solution. At Flywire, we measure value not only through the revenue associated with a customer, but also through their satisfaction with the solution and ultimately their usage of the product.  To be successful in this role, you will leverage your knowledge of Flywire’s services and solutions, along with a deep understanding of our customer’s business, so that you can build a long term successful relationship.

The Opportunity:

• Own strategic relationships with Flywire clients 
• Lead customers through the onboarding process with enthusiasm and support, in order to set them up for success.
• Ensure long term client success by building relationships with decision-makers and influencers, holding quarterly business reviews, and managing the renewal process.
• Identify and execute opportunities to increase clients’ investment with Flywire
• Based on client feedback, develop and evolve strategies for increasing utilization of Flywire solutions.
• Serve as the primary point of contact for all troubleshooting, looping in relevant Flymates and teams as needed.
• As a front-line contact, help collect product feedback to help influence the roadmap for our B2B customers.

Qualifications

Here’s What We’re Looking For: 

• B.S. or M.S. in Business Administration (or equivalent)
• 5+ years of relevant sales, consulting, or customer facing experience, ideally within a SaaS payment business.
• Experience working in highly collaborative environments
• Demonstrated experience working in a fast paced startup environment.
• Ability to manage a project, work to deadlines, and prioritize between competing demands
• Preferably located in either a west or central time zone 

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Job Description

The Opportunity:

We, at Flywire, are looking for an enthusiastic and proactive Senior Relationship Manager (RM) to work with our existing portfolio of Education Clients in Japan – to build stronger client relationships, drive revenue and utilization through marketing, training, and integration of Flywire solutions. 

Reporting directly to the Director of Client Relationship Management APAC, you will work closely with the Sales and RM teams to execute strategies designed to drive growth, uncover new business potential, increase revenue, provide accurate issue resolution and assure clients and their students have the best payment experience and support in the industry. Overall job tasks would include:

• Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals. Perform Onboarding, Marketing, Training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services. 
• Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt. 
• Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue. Manage all commercial activities - Internal reporting, contract renewals, pricing negotiations and new product expansion. 
• Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations.  
• Collaborate across departments and timezones with legal, compliance, product development and vertical teams to solution and solve client payment problems. 

Qualifications

Here’s What We’re Looking For: 

• 5+ years of experience in International business development, account management or client success. Ideally strong experience in International Higher Education, Education Management.
• A dynamic self starter with the ability to work alone, as well as part of a team  in a fast-moving environment. Takes initiative, willing to engage internally and externally. 
• Excellent English written and verbal communication and presentation skills. 
• Strong problem solving and project management skills with attention to detail, time management and analytical skills. Familiar with online cloud business applications including Salesforce, Slack, Google, Zoom and Microsoft. 
• Bachelor Degree in Business, Communications, or Marketing, Management or equivalent. 

What We Offer:

• Competitive compensation, including Restricted Stock Units 
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

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Job Description

The Opportunity:

Flywire is seeking a Product Manager - Education to join the team that leads the direction of our higher education flagship Student Financial Software (SFS). Flywire’s SFS product is our all-in-one student account portal rooted in deep integration into higher education student information systems. Being a B2B2C company working with higher education clients and payers, the role demands an understanding of both client and end user’s needs, an innovative problem solving approach, and a bias towards exceptional user experience. Collaboration, relationship-building, and communication are key aspects to being successful in this role.

Product Managers at Flywire like to win. You’ll be part of the team who is focused on identifying what a winning product looks like and how it will succeed in the market. In order to accomplish this, you will own the Education Billing & Payments portion of our Student Financial Software product and be responsible for providing product leadership to an engineering team, supporting the creation of the roadmap, management of the feature backlog, and more.. What does this look like? You must …

• Work with clients across higher education and translate their pain points into market leading software solutions

• Be able to write detailed and clear feature requirements

• Collaborate with engineering to translate ideas into user stories, answer questions and collaborate on solutions, and validate that solutions meet customer needs

• Manage the feature backlog and work with various stakeholders to analyze and prioritize issues as they arise 

• Help execute on the product roadmap and support roadmap planning and strategy with the Group Product Manager

• Gather inputs to define problems, create problem statements, and explore multiple solutions to the defined problem(s)

• Serve as a subject matter expert on SFS, helping ensure stakeholders and customers understand the system and use it effectively

• Work with technical writers to deliver product documentation and training materials

Qualifications

Here’s What We’re Looking For:

• 5+ years of experience working within higher education student finance, including 2+ years of experience in a product management or information technology related-role or similar relevant experience

• Experience with student finance systems such as Peoplesoft, Banner, or similar, including demonstrated ability to drive process improvements utilizing software

• Ability to compile and communicate key insights to offer recommendations and solutions

• A drive to think strategically, prioritize ruthlessly, and execute methodically with a data-driven approach to decision making

• A team player

• Obsessed with solving education market related problems 

• Entrepreneurial spirit and ability to work in a fast pace environment

• Humble - You do what’s best for the company, no politics, no ego

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Job Description

The Opportunity:

Flywire is looking for an experienced sales professional to help us attract and obtain new partners in the higher education industry. This role will focus on acquiring and serving institutions within a specific targeted region on the U.S. Using superior research and outreach skills, the Sales Manager will build a pipeline by qualifying prospects, conducting discovery and delivering a payments solution that meets customer goals. This individual is passionate, understands the urgency of a post start-up growth setting, and takes pride in the ownership of their tasks while functioning well in a team setting.

Key Responsibilities:

• Conduct remote outbound activity to generate leads (i.e. hunt new business)
• Serve sales enquiries in an efficient and professional manner
• Manage and build relationships with new and existing partners to encourage referrals and integration enhancements
• Qualify prospects to build a pipeline 
• Manage end-to-end sales process from discovery through to contract and transition to onboarding teams for Flywire's regional and independent institution clients
• Identify unmet needs to build new products and services and improve our customer service
• Track activities and opportunity funnel in CRM System
• Support sales and marketing on different efforts (lead campaigns, new market research etc.)

Qualifications

Requirements:

• BA degree required
• 5+ years of experience in sales, preferably in selling SaaS products
• Track record of proactively building a pipeline and achieving sales quotas consistently
• Experience in consultative sales with the ability to build rapport quickly, demonstrate products and meet specific customer needs with effective solutions
• Excellent communication skills (written and oral)
• Strong work ethic with confidence to work autonomously
• Background working in higher education and community colleges (preferred) 
• Familiarity with CRM applications, preferably Salesforce

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Apply for this job

Job Description

The Opportunity:

Flywire is seeking a Junior Product Manager - Education to join the team that leads the direction of our higher education flagship Student Financial Software (SFS). Flywire’s SFS product is our all-in-one student account portal rooted in deep integration into higher education student information systems. Being a B2B2C company working with higher education clients and payers, the role demands an understanding of both client and end user’s needs, an innovative problem solving approach, and a bias towards exceptional user experience. Collaboration, relationship-building, and communication are key aspects to being successful in this role.

Product Managers at Flywire like to win. You’ll be part of the team who is focused on identifying what a winning product looks like and how it will succeed in the market. In order to accomplish this, you will own the Education Billing & Payments portion of our Student Financial Software product and be responsible for supporting  an engineering team, supporting the creation of the roadmap, management of the feature backlog, and more.. What does this look like? You must …

• Be able to write detailed and clear feature requirements
• Collaborate with engineering to translate ideas into clear user stories, answer questions and collaborate on solutions, and validate that solutions meet customer needs
• Manage the feature backlog and work with various stakeholders to analyze and prioritize issues as they arise 
• Help execute on the product roadmap and support roadmap planning and strategy with the Group Product Manager
• Gather inputs to define problems, create problem statements, and explore multiple solutions to the defined problem(s)
• Serve as a subject matter expert on SFS, helping ensure stakeholders and customers understand the system and use it effectively
• Work with documentation and technical writers to deliver product documentation and training materials

Qualifications

Here’s What We’re Looking For:

• Located within Eastern Standard Time (EST) or Central Standard Time (CST) to work closely with our clients in Europe
• 3-5 years of experience working within higher education student finance within a bursar's or student accounts office
• Experience with student finance systems such as PeopleSoft, Banner, or similar, including demonstrated ability to drive process improvements utilizing software
• Product / project management experience is a big plus
• Ability to compile and communicate key insights to offer recommendations and solutions
• A drive to think strategically, prioritize ruthlessly, and execute methodically with a data-driven approach to decision making
• A team player
• Obsessed with solving education market related problems 
• Entrepreneurial spirit and ability to work in a fast pace environment
• Humble - You do what’s best for the company, no politics, no ego

See more jobs at Flywire

Apply for this job