Position Name:People Ops Generalist
Reports to:People Ops Manager
Location/Type: Onsite

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.  

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

As a Human Resources Generalist, you will be responsible for spearheading human resources tasks and initiatives locally at Atlas’s London office and assisting the People Ops global team with solving organizational challenges through people-related solutions. As a successful member of Atlas Technica’s People Ops team, you are hard-working and extremely organized, with strong project management skills and attention to detail, along with excellent communication skills, and ability to manage tight deadlines. Confidentiality is vital and expected of you. You thrive in a fast paced and collaborative environment, balancing competing priorities efficiently to ensure process is followed and KPI’s and metrics are achieved.

Responsibilities: 

• Provide full cycle Human Resources support to UK and global team, such as onboarding, performance improvement plans, performance reviews, employee relations, employee safety and wellness, offboarding, etc.
• Partner with global Finance team for payroll processing, ensuring timely and accurate processing of payroll transactions including timekeeping and time tracking, tax filings, and year-end reporting obligations
• Partner with third-party HR Retainer Services team to monitor, assist, and implement compliance with UK regulatory agencies
• Provide direction to employees relating to health benefits, pension schemes, company policies, and other rewards and incentive programs
• Ensure data integrity and maintenance of all records across all platforms and databases
• Work closely with People Ops global team to research any HR related tasks, such as exploring initiatives, programs, platforms, and other employee related projects and events
• Assist with People Ops monthly, quarterly, and annual reporting tasks on program renewals, audits, surveys, and performance reviews
• Assist People Ops team with maintenance of HRIS and Applicant Tracking System management
• Assist People Ops Manager in creation and implementation of written Standard Operating Policies and Procedures
• Respond to and handle employee relations issues raised by all Atlas Staff Members
• Conduct training sessions related to ethics, benefits, safety, or others as required
• All other tasks and responsibilities assigned by People Ops Manager and global supervisory team

Requirements: 

• 2+ years of experience in Human Resources
• Prior experience working in a rapidly scaling organization
• Excellent verbal and written communication skills, with an appropriate blend of professionalism and friendliness
• Experience in HRIS or data management platforms, Payroll, Labor Law, Benefits, and Compliance
• Exceptional attention to detail, self-directed, organized with excellent time management skills
• Proficiency in Google/MS office applications such as Excel, PowerPoint, Word docs
• Able to handle sensitive and confidential data and information
• A collaborative team player with a curious mindset and thirst for learning

Desirable Qualities: 

• Experience working in Human Resources within the Managed Service Provider or other IT industry
• Experience working and collaborating with international teams
• Experience or knowledge of UK, US, and international labor regulations
• Experience working under pressure and meet tight deadlines
• Experience managing and gathering heavy data in multiple platforms with utmost confidentiality
• Experience working in tech, hyper-growth, and rapidly scaling organization

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

Position Name: Systems Engineer Remote
Reports to: Client Technology Manager
Location/Type: Stamford, CT
Status: Non-Exempt

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We are seeking a Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with other Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth.

Responsibilities:

• Perform IT Support services to users
• Use of a ticketing system to manage support queries
• Maintain documentation and comply with rules and guidelines of the organization
• Adherence to strict change control procedures

Requirements:

• 2 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
• End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
• Strong verbal and written communication skills
• Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
• Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
• Support of Sophos or similar products for endpoint threat management
• Basic understanding of virtualization platforms such as VMware or Hyper-V
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls
• Experience working in an MSP environment
• The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment.

Desirable Qualities:

• Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
• Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
• Exposure to/ability to support workloads in Azure or AWS
• Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
• Experience with and ability to support Citrix XenApp or similar products
• Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat
• Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
• More than a basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Position Name: Systems Engineer - Hybrid
Reports to: Client Technology Manager
Location: Boston, MA
Type: Full-Time Hourly, Non-Exempt

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We are seeking a Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with other Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth.

Responsibilities:

• Perform IT Support services to users
• Use of a ticketing system to manage support queries
• Maintain documentation and comply with rules and guidelines of the organization
• Adherence to strict change control procedures

Requirements:

• 2 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
• End-User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
• Strong verbal and written communication skills
• Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
• Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
• Support of Sophos or similar products for endpoint threat management
• Basic understanding of virtualization platforms such as VMware or Hyper-V
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls
• Experience working in an MSP environment
• The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment.

Desirable Qualities:

• Financial industry experience, including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
• Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
• Exposure to/ability to support workloads in Azure or AWS
• Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
• Experience with and ability to support Citrix XenApp or similar products
• Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat
• Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
• More than a basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Position Name: Jr. Accountant
Reports to: Sr. Accountant
Location/Type: UA/Contract
Status: Exempt

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now! T

he Jr. Accountant position is a key member of the Finance team reporting to the Sr. Accountant. The essential functions may include invoicing, billing, and managing incoming payments and properly tracking them into the system to maintain accurate bookkeeping records.

Position responsibilities:

• Managing accounts payable/receivable using accounting software and other programs
• Handling accounts payable and accounts receivable for all entities
• Analyzing workflow processes for efficiencies
• Maintaining bookkeeping databases and spreadsheets and updating information as needed.
• Communicating with clients to request payment and to arrange a payment plan
• Establishing and maintaining relationships with new and existing vendors and clients
• Comparing purchase orders, prices, terms of payment, and other charges
• Processing transactions and performing accounting duties such as account maintenance, recording entries, and reconciling books of accounts
• Update client accounts based on payment or contact information
• Assisting with accounting/tax/payroll questions and issues by researching technical accounting resources and managing accounting documents with new significant transactions & practice changes
• All other tasks and duties assigned by the supervisor

Requirements:

• A bachelor’s degree in accounting or in a related field is a plus.
• Experience and technical proficiency with QuickBooks is a plus
• 2-3 years of related work experience
• Excellent written and oral communication skills, clear and precise in communication
• Strong attention to detail
• Being able to work independently
• Proficient in MS Office, particularly Excel, Outlook, and Word

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

if they're a contractor, they're not exempt

Position Name: NOC Engineer
Reports to:NOC Team Lead
Location: UA/ Remote, Work-from-Home
Status:Eligible for Overtime

Shifts Offered:

• US EST Weekday Shift - Includes 1h unpaid lunch: Monday-Friday 6 AM-3 PM EST
• US EST Weekday 2nd Shift – Includes 1h unpaid lunch: Monday-Friday 2 PM-11 PM EST
• US EST Weekend Shift; Friday & Monday - 6 AM-3 PM EST / Saturday & Sunday 6 AM-7 PM EST

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service. 

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

The NOC Engineer role responsibility is to serve as Atlas' front line for alerts & requests. Our multinational team of NOC engineers addresses issues with end-user devices, cloud technologies, and basic network troubleshooting. The NOC offers both leadership and technical career progression opportunities. This role is a full-time (40 hours/week) contract.

Responsibilities:

• Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
• Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding.
• Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
• Projects, as assigned by managers, for the NOC and Support teams.
• Documentation, maintaining knowledge base, new articles, and content improvements.
• Recommend and improve processes to drive better outcomes.

Requirements:

• Microsoft Windows Desktop & Server OS
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
  • OS & App Patching, OS Upgrades, Failure Remediation
  • Cloud Products & Technologies
  • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
• E-Mail Technologies
  • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • Proofpoint, Mimecast, Global Relay
• Networking
  • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Diagnostic toolkit in Layer 1-3 functionality
• Security
  • Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
• Great communicators, able to speak at a conversational English level
• 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits
• 1+ years of NOC experience, including knowledge of ITIL-based Service Operations
• Passionate about delivering consistently positive experiences to our customers
• Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue

Desirable Qualities:

• Experience working in an MSP/Consultancy environment
• Experience with related tools such as OpsGenie, PageR Duty, PRTG, Scripting with PowerShell, Automate Script, and Azure Functions.
• Strong knowledge of RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix
• Able to design monitors to look for problem conditions in customer environments.
• Able to design scripts to address faults automatically.
• A degree in a relevant field (Computer Science/Computer Engineering)
• Certifications such as CompTIA A+, Server+, Network+ or similar

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Position Name: Project Coordinator
Location/Type: Ukraine/Remote

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Atlas Technica is seeking a Project Coordinator. The Project Coordinator is a detail oriented, coordination and administrative role responsible for providing support to the Project Team. Project Tasks are not limited and are expected to vary, depending on the overall workload of the Project Team and the specificity of each project. Tasks such as monitoring project plans, schedules, work hours, budgets and organizing and participating in stakeholder meetings as well as ensuring that project deadlines are met in a timely manner.

Responsibilities:

• Monitor and update project progress, schedules, work hours, budgets of multiple projects and discuss with other members of the team; identify possible problems/risks and escalate
• Provide detailed updates to project managers or other stakeholders
• Organize reports, invoices, contracts for easy access
• Planning meetings and organizing project logistics
• Partner and work with Atlas Technica teams and client vendors to achieve common goals
• Work with Atlas partners and vendors for the procurement of hardware, software and services for clients and Atlas internal needs.
• Ability to multi-task, ask questions, and stay abreast on industry and company technologies and standards is imperative
• Organizing, attending, and participating in stakeholder meetings
• Ability to identify important and recurring objectives
• Learn as much as you can, document as much as you can, and prove that you can reliably turn over and complete tasks that have been handed off to you with minimal supervision
• Become more and more independent with the completion of each project
• Continuous improvement and contribution to the project management team as well as firm wide initiatives.
• Job hours are from 15:00-24:00 EEST

Requirements:

• Strong communicator with excellent verbal and written communication skills
• Excellent organizational and time management skills
• Willingness to learn and not afraid to ask questions
• Ability to work on tight deadlines
• Proficient in Microsoft Office 365
• Strong educational background (Associates/Bachelors/Certification) preferred but not required
• Ability to work effectively both independently and as part of a team
• 1-2 years of Project Coordination/Management experience; this is an entry level to minimally experienced role
• Goal oriented individual with a positive attitude
• Proven ability to solve problems creatively
• Detail oriented
• Basic familiarity with some Project Management concepts, methodologies, and tools.
• Analytical Thinker

Desirable Qualities:

• Ability to proactively work cross functionally to build relationships and rapport amongst highly technical and non-technical co-workers and clients.
• Ability to identify quickly and easily what you do know and what you don’t know and voice that accordingly and appropriately
• Comfortable performing non-Project related tasks to reinforce strength throughout the company when and where it’s needed

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Title: Sr. Project Engineer
Reports to: Project Engineering Manager
Type: Full-Time Salaried, Exempt, Remote

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

The Sr. Project Engineer role, at Atlas Technica, is a detail-oriented, highly visible, client-facing role focusing on onboarding new clients and is expected to deliver technical projects, respond to inbound customer queries as well as provide outbound customer advisories for technical onboarding in a rapidly growing fast-paced environment. You will be working with other Project Engineers, Sr. Project Engineers and System Engineers in a very collaborative environment which allows for very quick technical growth.

Responsibilities

• Hands-on, technical project engineer with the ability to architect and implement technical and security solutions as well as transition work plans for client startups and existing client infrastructures.
• Build out client infrastructures which would include cloud-based SaaS solutions, virtual servers, networking equipment, desktops, laptops, and other common office technology.
• Perform cloud and infrastructure assessments with the ability to make recommendations to enhance our service offering and add value to clients.
• Continuously improve process and efficiencies of implementation and integration of new and existing technologies by developing automation or utilizing known toolsets.
• Create and execute technical work plans to meet project deadlines.
• Ability to proactively work cross-functionally to build relationships and rapport amongst highly technical and non-technical co-workers and clients.
• Participate in research, design, and testing of new and existing technologies to add value to client business objectives.
• Provide technical escalation and act as a subject matter expert for existing Project Engineers and clients while in the project.
• Work with Project Managers and provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Help cross-train, upskill, coach, and mentor engineers and interns.
• Attend client-facing meetings.

Qualifications

• 3-5 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration).
• 1-3 years of end-user support/desktop support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, deployment of home networks
• 2-3 years of implementation and support of cloud products: Microsoft 365, Box, Dropbox, SharePoint / OneDrive, Azure, Intune, Conditional Access.
• 1-3 years implementing and supporting enterprise networking equipment such as Palo Alto / Cisco Firewalls, Cisco Switches, Cisco / Meraki / Ubiquiti WAPs.
• Advanced Systems Administration and Design: Strong knowledge of Microsoft Windows Server Platforms as well as Azure Active Directory, Active Directory, Group Policy, and email flow troubleshooting.
• Knowledge of Microsoft 365 and Azure licensing.
• 2-3 years implementing and supporting cybersecurity products such as Mimecast, Sophos, Symantec, or Proofpoint.
• Strong knowledge of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing Protocols, Switching, and Firewalls.
• Proven ability to use Microsoft PowerShell scripting and/or the Microsoft Graph API to automate Microsoft 365 management tasks.
• Financial industry experience including familiarity with market vendor applications such as Bloomberg, Thompson Reuters, FactSet, CapIQ.

Desirable Qualities

• Managed Services Provider and Public Cloud experience are big pluses.
• Bachelor’s degree preferred but not required.
• Very organized with excellent communication skills.
• Goal-oriented individual with proven ability to solve problems creatively.
• Ability to multitask in a fast-paced environment.
• Excellent analytical skills.
• Proven ability to complete projects according to outlined scope, budget, and timeline.

.Position Name: Chief of Staff to Global Head of Service
Reports to: Global Head of Service
Location/Type: Global/Remote
Status: Exempt 

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service. 

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

As the Chief of Staff to the Global Head of Service, you will play a crucial role in driving key performance indicators (KPIs), and strategic initiatives and help manage the P&L for the Service department. This position requires a blend of strategic insight, operational expertise, and cross-functional collaboration to support and execute initiatives focused on the company's growth. The ideal candidate has experience in data reporting, organizational management, and working across diverse teams.

Objectives of the Role:

• Lead the execution of strategic initiatives from development through implementation under the direction of senior leadership.
• Assist executive leadership in decision-making and program management to ensure timely, within-scope completion of initiatives.
• Support continuous improvement within the service department by identifying and addressing skills and knowledge gaps.
• Design and implement enhancements to organizational procedures and structure to increase efficiency and performance.

Responsibilities:

• Employee Engagement and Efficiency:
  • Build strong relationships across all levels to enhance employee efficiency in both existing and new processes.
• Process Improvement and Analysis:
  • Identify, suggest, and implement improvements to the service delivery process.
  • Collaborate with cross-functional teams to streamline workflows and implement process enhancements aligned with organizational goals.
  • Conduct in-depth analysis of business processes to uncover inefficiencies, bottlenecks, and areas for improvement.
• Metrics and Training Development:
  • Establish and enforce Key Performance Metrics for the service teams.
  • Contribute to developing and executing training initiatives for Atlas Technica’s Service Teams.
• Operational Excellence:
  • Drive accountability and ownership throughout the service department to maintain operational excellence.
  • Serve as the main communication link between the Global Head of Service, employees, and senior executives on employee well-being, company culture, and service delivery success.
• Reporting and Collaboration:
  • Produce regular reports on key performance metrics for management, highlighting achievements and areas needing improvement.
  • Partner with business leaders and department heads to understand data needs and objectives, translating business questions into actionable analytical tasks.
• Team Cohesion and Collaboration:
  • Promote a collaborative environment among diverse departments within service delivery to foster unity and productivity.
  • Encourage seamless communication and teamwork to achieve shared goals and enhance overall performance.
• Conflict Resolution and Alignment:
  • Proactively address conflicts and remove obstacles, fostering commitment across team members.
  • Ensure alignment of team objectives with organizational goals, promoting a cohesive direction within the department.

Requirements:

• Excellent written and verbal communication skills, with a capacity for building relationships and engaging with prospective clients.
• Strong organizational skills, with a “get things done” mentality, and consistent follow-through.
• Proven project management skills, with the ability to meet deadlines and manage budgets effectively.
• Analytical mindset, with the ability to derive insights from experience and suggest improvements.
• Bachelor’s degree or equivalent work experience required.

Desirable Qualities:

• Experience in the financial services industry, especially around laws and regulations.
• Leadership experience with proven organizational impact.
• Prior experience at a Managed Services Provider (MSP).
• Technical aptitude or an interest in technology.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, religion, gender, sexual orientation, age, veteran status, disability status, or any other legally protected characteristic

Position Name: FP&A Analyst
Reports to: Director of Finance
Type: Fulltime Contract

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

The FP&A Analyst position is a key member of the Finance team reporting to the Director of Finance.

Responsibilities:

• Develop and maintain financial models to support budgeting, forecasting, and long-term planning.
• Analyze financial data and provide insights to support strategic decision-making.
• Prepare monthly, quarterly, and annual financial reports on time.
• Collaborate with various departments to gather and analyze financial information.
• Monitor key performance indicators (KPIs) and provide variance analysis.
• Assist in the preparation of presentations for senior management and stakeholders.
• Ensure compliance with financial regulations and company policies.
• Utilize QuickBooks Online (QBO) and NetSuite for financial reporting and analysis
• All other tasks and duties assigned by the supervisor

Requirements:

• Minimum of 3 years of experience in financial planning and analysis.
• Proven experience with QuickBooks Online (QBO) and NetSuite is essential
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills.
• Detail-oriented with a high level of accuracy.
• Ability to work independently and collaboratively within a team.
• Proficient in MS Office, particularly Excel, Outlook, and Word

Preferred Qualifications

• Experience in a fast-paced, high-growth environment.
• Knowledge of additional financial software and tools.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Title: Internal Support Engineer
Reports to: Internal Support Manager
Location/Type: New York, NY/Hybrid

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service.

We value collaboration, culture, client satisfaction, efficiency, accountability, and a growth mindset. We are looking for people who can thrive in and contribute to Atlas’ culture while putting the customer first.

We are seeking an Internal Support (IS) Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with the internal infrastructure team to support internal systems, including Laptops, Desktops, Azure AVD, Entra ID, Intune, MS Defender, and VOIP system.

The ideal IS Engineer will possess experience in Desktop Support, Systems Engineering, Systems Administration, and should have the following qualifications:

• Minimum 5 years of IT experience/administration

• Strong verbal and written communication skills

• Advanced PowerShell skills including scripting

• End User Support / Desktop Support: Windows 10/11, Microsoft Office, desktop, and mobile device troubleshooting

• Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Entra ID)

• Systems Administration: knowledge of Windows Server 2019/2022 including Active Directory, Group Policy, and Domain Controllers

• Support/use of ConnectWise Manage and ScreenConnect

• Experience in data and platform migrations; e.g., Email security migration, VOIP migration, on-prem/hybrid to cloud migrations

• Experience taking projects/deployments from proof-of-concept to production

The following qualifications will make you stand out as a candidate:

• Experience working in an MSP environment

• Administration and use of RMM agents/tools

• Exposure to/ability to support workloads in Azure or AWS

• Experience with vendors such as Monday.com, Atlassian, AFI, Mimecast, and 1Password

• Experience with Azure Virtual Desktop

• Experience with cybersecurity solutions such as Cavelo, ThreatLocker, and MS Defender

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Position Name: Jr. Systems Engineer
Reports to: Client Technology Manager
Location/Type: Client/Hybrid, West Palm Beach, FL

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We are seeking a Jr. Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth.

Responsibilities:

• Perform IT Support services to users onsite
• Use of a ticketing system to manage support queries
• Maintain documentation and comply with rules and guidelines of the organization
• Adherence to strict change control procedures

Requirements:

• The ideal Jr. Systems Engineer will possess at least 1 year of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
• End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
• Strong verbal and written communication skills, responsibility, and follow-through
• Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
• Systems Administration: Basic knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy
• Basic understanding of networking concepts
• Periodic travel to customer office locations within the metropolitan area will be required
• The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment.

Desirable Qualities:

• Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
• Experience working in an MSP environment
• Support of Sophos or similar product for endpoint threat management
• Basic understanding of virtualization platforms such as VMware or Hyper-V
• Experience utilizing the ConnectWise suite of products
• Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Position Name:Quality Control Engineer
Reports to:Project Engineering Manager
Location/Type: Ukraine, Remote
Status: Exempt
Shift: 9 AM - 6 PM Eastern Time

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who can thrive in and contribute to this environment while putting the customer first.

As a Quality Control Engineer, you will be responsible for conducting quality assessments and providing validation reports against established company technical standards and procedures.

Responsibilities:

• Maintain and improve the Onboarding to Service quality checklist
• Report deviations of existing Quality Control checklists from current Atlas Technica standards
• Perform functional, system, security, and performance testing according to Atlas Technica standards
• Continually evolve the Quality Control process and assist in reporting, tracking, and fixing issues
• Collaborate and maintain open communication with internal stakeholders about issues, risks, and status updates
• Maintain and communicate Quality Control testing timelines, schedules, and ensure timely delivery of Quality Control status reports

Requirements:

• 2-3 years of IT Projects, integrations, and support with a focus on Microsoft 365 (full stack), Microsoft Endpoint Management (Intune), Active Directory to Azure Active Directory Migrations, Microsoft Server consolidation, Microsoft SharePoint implementations, SaaS file, and On-premises file server migrations. Microsoft Windows desktop and Azure server deployment, Microsoft Office, desktop, and mobile device troubleshooting. Firewall and Switch configuration.
• Strong verbal and written communication skills
• Project Management experience
• Strong technical documentation skills
• Strong attention to detail
• A bachelor’s degree in a computer-related field, Engineering, Mathematics, or equivalent experience

Desirable Qualities:

• Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
• Exposure to workloads in Azure or AWS
• Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
• Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
• Desire to learn new technologies

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Position Name: Resource Coordinator
Reports to: Resource Coordinator Manager

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

As a Resource Coordinator, your primary goal will be to ensure that engineers in the support department are being utilized to their full capacity and that any issues of scheduling and coordination of work are addressed. Specific responsibilities in support of this goal are summarized below. Other duties of a broadly organizational nature will be assigned as needed. This position reports to the Resource Coordination Manager and has growth potential in either a technical direction or a management one, depending on your aptitudes and company needs. This is a remote work-from-home position.

Responsibilities:

• Responsible for scheduling engineering calendars and tickets for a global support organization across several time zones.
• Coordinating all IT resources to drive completion of tasks and ensure efficient resource utilization.
• Coordinating scheduling of work with internal resources and client contacts.
• Scheduling internal and onsite technical resources in our ticketing system (ConnectWise Manage).
• Evaluating, prioritizing and assigning IT to support requests, following up where needed to ensure completion of outstanding items.
• Monitoring service personnel schedules to ensure support coverage and lack of scheduling conflicts.
• Monitoring resource schedules to ensure prompt service delivery and time entry on service requests.

• Ensuring ticket deadlines are met
• Keeping customers informed of scheduling or service changes or outages
• Ensuring client satisfaction and resolving complaints
• Surveying clients to measure client satisfaction
• Efficiently communicate through instant messages, phone calls, and a ticketing system.

Requirements:

• Strong communication and interpersonal skills, specifically strong customer service skills, being able to take possibly frustrated customer calls or difficult situations and find solutions that work for everyone involved.
• Strong organizational and time management skills.
• Strong attention to detail.
• Strong decision-making and problem-solving skills.
• Ability to multi-task in a fast-paced environment.
• English language skills sufficient for professional communication in a business environment.
• College degree or equivalent work experience.
• Strong and stable internet connection to allow for disruption-free video and audio calls
• Quiet environment with a professional background.

Desirable Qualities:

• Experience in the MSP industry.
• Experience working with MSP tools, ticketing systems such as ConnectWise Manage or similar.
• 3 or more years of customer service experience.
• Experience as a dispatcher, resource, or service coordinator in any industry.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Position Name: Network Engineer
Reports to: Associate Director of Support
Location/Type: UK Remote

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service. 

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We are looking for a skilled Network Engineer who will be responsible for designing, implementing, maintaining, and supporting the network infrastructure for our growing client base and our firm. You will work within our systems engineering team. You should have a good understanding of designing and developing scalable, maintainable, highly available network architectures. We also expect you to be a good team player and be able to meet business objectives and SLAs.

Responsibilities

• Organize network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations

• Install, implement, and configure various types of network devices, solutions, and services, including routers, switches, firewalls, load balancers, VPN, QoS.

• Monitor system performance, ensure it is available and reliable

• Monitor system resource utilization, trending, and capacity planning

• Ensure compliance with policies and requirements and troubleshoot any issues

• Organize the implementation of security tools, policies, and procedures in conjunction with the company’s security team

• Work together with vendors and other IT personnel to resolve problems faster

Qualifications

• 4+ years' experience as a Network Engineer

• 1+ years' experience working in AWS or Azure

• 5+ years of IT or similar experience

• Experience with cloud-based networking (SaaS, IaaS, PaaS)

• Extensive experience with market leading vendors (Cisco, Palo Alto, HP, Ubiquiti, Aruba)

• Working knowledge implementing VPN technologies including IPsec, SSL VPN, and encryption.

• Experience working with next-generation firewalls (application filtering, IDS/IPS). Palo Alto Firewall experience is a must

• Significant experience with monitoring, network diagnostic and network analytics tools

• Excellent understanding of networking protocols (including IPSEC, HSRP, BGP, OSPF)

• Experience establishing Zero Trust model

• Experience with managing 20+ firewalls in Panorama

• CCNA/CCNP or similar certifications highly desirable

Desirable Qualities

• Implementing and managing Palo Alto Firewalls in AWS & Azure.

• Implementing and managing PAN OS SDWAN.

• Very organized with excellent communication skills.

• Goal-oriented individual with proven ability to solve problems creatively.

• Ability to multitask in a fast-paced environment.

• Excellent analytical skills.