Job Description

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

Job Summary

The Data Steward will work with the firm’s Contact Relationship Management (CRM) team in support of an initiative to revise the firm’s email distribution lists. The Data Steward will also assist with confirming the accuracy of the firm’s contact records, update contacts as needed through independent research, work to identify and reconcile duplicate records, and standardize contact data in the CRM system.

Job Responsibilities

• Assist with coordinating email distribution list to individual lawyers to review in excel. Track lawyer edits in excel, entering edits into CRM system and researching further as needed.
• Support monitoring of project status through tracking of lawyer progress.   
• Ensure the overall quality of data by performing daily data quality control procedures, including checking and merging duplicate contacts, standardizing data and ensuring that the necessary data fields are populated according to firm data standards.
• Assist with updating incorrect email addresses (bounce backs) by researching LinkedIn; update contact information as appropriate; and review and update contacts in the CRM system.
• Monitor Data Change Management (DCM) tickets related to firm alumni and client contacts.

Qualifications

Knowledge, Skills and Abilities

• Demonstrated proficiency with MS Office Suite, including Word and Excel.
• Skilled in thorough Internet research.
• Demonstrated ability to work independently, as well as part of a team.
• Demonstrated ability to balance multiple responsibilities and tasks.
• Strong attention to detail.
• Demonstrated ability to communicate clearly and effectively, both orally and in writing.
• Flexibility to work overtime as needed to complete necessary and time sensitive tasks.

Education

This position does not require a Bachelor’s degree.

Experience

• Experience working with CRM systems and technology a plus.
• Proficiency in Microsoft Excel
• Legal industry experience and knowledge are desirable but not required.

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Job Description

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

The Billing Compliance Coordinator will support the Billing and Collections department as the department’s Outside Counsel Guidelines (OCGs) resource, reviewing new OCG requirements and ensuring proper system setup.  The coordinator will manage the OCG repository and work closely with the Senior Manager of Billing Compliance to develop OCG reporting/tip sheets for Billing Coordinator and timekeeper reference. The Billing Compliance Coordinator will handle system maintenance including task and activity codes setup, Client/Matter discounts, payor addresses and split/multi-payor setups. Additionally, the Billing Compliance Coordinator will assist the Senior Compliance Manager in Ad Hoc requests and projects.

Job Responsibilities

• Review all new and revised Outside Counsel Guidelines, develop procedures for ensuring adherence to OCGs (including creating tip sheets to assist Billing Coordinators and Billing Partners in conforming to client requirements).
• Provide training on OCG’s as needed to timekeeper and staff to ensure compliance
• Works with team members and cross functionally to proactively align system data to provide timely, accurate, and effective customer service.  Provides coverage for the team members as necessary including outside of normal business hours when required.
• Provides the necessary oversight to ensure the Billing team is proactively addressing client rates, ebilling requirements and compliance with outside counsel guidelines.
• Communicates with Billing Partners and external clients, as appropriate, to respond to billing compliance inquiries and resolve issues.
• Collaborates with E-Billing team to identify system setup or compliance issues and communicates non-compliance to billing leadership.
• Manages Task and Activity requests including setup of new Task/Activity sets and assigning sets to existing Client/Matters.
• Ensures that client billing instructions/process notes are regularly updated and maintained.
• Develops solutions to reduce internal work cycles and eliminate process inefficiencies.

Qualifications

Requirements:

Knowledge, Skills and Abilities

• Demonstrated ability in process assessment and improvement.
• Demonstrated ability to communicate clearly and effectively, both orally and in writing with attorneys, staff, vendors and clients.
• Demonstrated ability to provide quality client service to both internal and external contacts, regarding matters of a routine nature.
• Demonstrated ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements.
• Demonstrated knowledge of basic accounting concepts and internal controls.
• Demonstrated ability to analyze and effectively communicate complex issues.
• Advanced proficiency in Microsoft Excel and other Microsoft suite applications.
• Understanding of client service standards and expectations within a law firm and/or professional services environment.
• Must be detail-oriented and demonstrate a commitment to accuracy and thoroughness.

Education

The position requires a Bachelor’s Degree in Accounting or related field. Equivalent training and experience may substitute for education.

Experience

The position requires a minimum of five (5) years of experience in process development and compliance. Experience in a professional services organization is preferred.

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