Job Description

Functionally, this role focuses on finding and qualifying new franchisees,  opening new markets with new and existing franchisees, and managing development processes in the APAC region, including forecasting/planning, site approvals and site selection, construction and design, and compliance with DQ agreements and DQ brand standards.

Key relationships include our current franchisees, potential new DQ franchisees, our field operations team, and our legal and international leadership team. Other key relationships include Marketing, Supply Chain, R&D, Design/Construction (DAC), and Information Technology.

Requires high commercial capability, an influencer mindset, excellent judgment, constant innovation, an analytical orientation, and a desire to work in multiple functional areas of the DQ business. International experience in franchising is essential.

Principal Accountabilities:

Finds, qualifies, recruits, and inducts new franchisees in targeted geographies; prepares and evaluates business plans; works with Legal on execution of development agreements; and works with Operations/Marketing/Supply Chain/FSQR on market entry logistics, feasibility, and execution.

Manages regional development processes pipeline and development plan/forecast; reviews franchisee proposals for new units, relocations, closures, and remodels as per compliance with brand standards in their region, working closely with Operations and DAC. Evaluates new unit performance based on sales, profits, investment, and franchisee return.

Qualifications

• Bachelor’s Degree in Business, Finance, Economics, or related experience instead of a degree.
• 4 to 6 years in international franchising, either on the franchisor or franchisee side, ideally in restaurants; some preferred backgrounds include development, M&A, law, operations, finance, or construction/design.
• A process and detail-oriented relationship builder with an intuitive understanding of franchisee/franchisor relationships and an excellent professional network.
• Excellent commercial and analytical skills, including financial analysis, contracts, and strategy.
• Verbal and written fluency in English. Other languages are beneficial. 
• Ability to travel up to 50% travel, both domestically and internationally.

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Job Description

We have an exciting opportunity for a Franchise Business Consultant to be home based in or around Grand Rapids, Michigan.

The Franchise Business Consultant supports a district of franchised owned restaurants and provides guidance and coaching to franchisees and operations team to achieve short and long-term company and operational goals.  Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations. Ensure compliance with IDQ policies and system standards. Gain and maintain support of DMA chairs and other key franchisee leadership in achieving operational goals. Engage functional experts when needed. Provide support to other functions when needed.

Key accountabilities Include:

Planning

• Effectively implement and execute the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District. Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan)
• When and where appropriate, establish and implement effective business plans with franchise owners in the district. Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of American Dairy Queen’s (ADQ) Operations and Marketing Plan.

Consulting

• Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees.
• Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and ADQ’s operating standards.
• Provide impactful advice and counsel to position franchisees for optimal financial health.
• Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies.

Other

• Provide support to other departments/functions as needed.
• May assist with new store openings as required.
• Complete ad hoc projects as required.

Job also requires:

• Ability to be available and to work occasional evening and weekend hours as necessary, to meet business needs of franchisees.
• ServSafe certification
• Frequent (4+ hours per day) communication via telephone and email.
• Ability to travel overnight for franchisee and staff meetings/visits an average of two weeks per month.
• Ability to drive an automobile for franchisee and staff meetings/visits.  May require sitting in vehicle up to 8 hours per day, when traveling.  Must be able to be insured by company insurance provider.
• Ability to travel by airplane as necessary.
• Ability to stand on concrete or tiled floors for up to 8 hours per day, when visiting a franchisee location.
• No food or beverage allergies that would prevent you from tasting products or working in and around a Dairy Queen restaurant environment.
• A clean driving record is required.

Qualifications

Education/Experience:

• Bachelor’s degree in business, restaurant management or a related field or equivalent restaurant operations experience. 
• 4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management (or an equivalent combination of education and experience).

Skills:

• Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred)
• Thorough knowledge of restaurant operations.
• Proficient knowledge of marketing, finance, training, human resource, and development. 
• Well organized with a high attention to detail and accuracy.
• Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
• Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.
• Excellent written and verbal communication skills.
• Ability to provide excellent customer service to both internal and external clients.
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously.
• Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
• Ability to work quickly in a fast-paced environment with frequent interruptions

The US national base salary range for this position is $92,800 - $113,680. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.

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Job Description

We have an exciting new opportunity available for a Senior Manager, Gift Cards supporting the Dairy Queen brand.  The Senior Manager, Gift Cards will lead the evolution and growth strategies for the gift card program at Dairy Queen. This role requires an entrepreneurial mindset to establish a new capability, build strategies, identify opportunities, and drive quick wins in an evolving digital landscape. The role requires a seasoned professional with a deep understanding of the gift card and QSR industry, digital commerce, and consumer behavior. This role involves managing relationships with suppliers, developing marketing strategies, ensuring operational efficiency, and driving profitable sales through promotional activities. The Senior Manager will work closely with cross-functional teams and external partners to deliver a best-in-class gift card experience.

Key Accountabilities Include:

Strategic Leadership:

• Develop a gift card strategy from the ground up, focusing on untapped opportunities, quick wins, and integrating the program into broader business goals
• This role is ideal for a proactive leader ready to take full ownership, build strategies, and lead efforts that drive growth and innovation in the gift card space
• Identify and capitalize on market trends, consumer insights, and competitive dynamics to drive gift card sales.
• Work closely with cross-functional teams (e.g., marketing, digital, operations, finance) to integrate the gift card program into broader business initiatives.
• Evaluate the need for additional staff and develop a business case to support hiring of new team members.

Program Management:

• Establish processes, marketing campaigns, and distribution channels for both B2C and B2B sales, creating structure and direction where it is currently undefined
• Lead the strategic direction for in-store and online gift card programs, including seasonal promotions and digital strategy.
• Manage gift card production, inventory, fulfillment processes and work closely with cross-functional teams.
• Ensure compliance with regulatory requirements, industry standards, company policies, and implement fraud prevention measures.

Partnerships & Sales Growth:

• Cultivate and manage relationships with third-party distributors, corporate clients, and strategic partners to expand gift card distribution and drive sales.
• Develop and execute B2B sales strategies to increase corporate gift card sales, including holiday promotions, bulk purchasing, and loyalty programs.
• Collaborate with marketing teams to design and launch targeted campaigns that boost gift card awareness and sales during key periods (e.g., holidays, special events).

Analytics & Performance Optmization:

• Leverage data-driven insights not only to optimize existing processes but also to identify new avenues for growth and innovation
• Provide regular reporting on key metrics, trends, and forecasts to senior leadership.
•  Continuously evaluate and improve the customer journey for purchasing, redeeming, and managing gift cards.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, or related field; MBA preferred, or equivalent combination of education and work experience.
• 7+ years of experience in gift card management, digital commerce, or a related field within the QSR industry.
• Proven track record of developing and executing successful gift card programs that drive revenue growth.
• Strong analytical skills with the ability to leverage data to inform strategy and decision-making.
• Excellent project management skills, with the ability to lead cross-functional teams and manage multiple initiatives simultaneously.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Experience with B2B sales and third-party partnerships is highly desirable.
• Proficiency in digital marketing and e-commerce platforms.

The US national base salary range for this position is $102,987- $126,159. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.

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