LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision

We are seeking a skilled and motivated Multi-System Administrator and telephony specialist to join our dynamic team. This role is integral in managing and optimizing our Zendesk instance and related cloud-based services to enhance operational efficiency and customer satisfaction.

Responsibilities:

• Configure, maintain, and optimize the Zendesk platform, including ticketing systems, user management, workflows, automations, and reporting.
• Oversee and manage the Zendesk instance across multiple brands, ensuring a scalable and standardized platform.
• Monitor and optimize the performance of automation, triggers, and workflows, using performance data to identify and address pain points.
• Establish and maintain procedures consistent with company policies for efficient platform administration.
• Develop and implement custom solutions using Zendesk’s API, integrations, and third-party applications to enhance system functionality.
• Develop and manage automations such as triggers, rules, workflow processes, and chatbot mapping.
• Automate workflows where possible
• Work closely with sales and operations teams to support new requirements
• Act as the primary technical contact for Zendesk, troubleshooting, and resolving performance issues.
• Onboarding and offboarding employees from necessary systems.

• Proven experience in managing and administering Zendesk and other cloud-based systems. (5+ years experience preferred)
• Strong understanding of CRM platforms, integrations, and automation.
• Excellent analytical and problem-solving skills.
• Ability to collaborate effectively with cross-functional teams.
• Experience in developing strategic initiatives and process improvements.
• Strong communication and interpersonal skills.
• Zendesk Support Administrator certification preferred with knowledge of other cloud-based services, including Atlassian (Confluence, Jira, Atlas), Zapier, Front, Tableau, Slack, and Metabase.

• Fully remote position: Work remotely from anywhere you want.

• 10-12 hrly USD

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LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

Title: Full Stack Senior Growth Software Engineer

What you’ll do:

As a Full Stack Senior Growth Software Engineer at LawnStarter, you are passionate about driving the growth of a product and building quality software at scale. 

You’ll build reliable, observable, resilient, and scalable code that drives the growth of our product by optimizing user acquisition, engagement, and retention through data-driven experimentation and technical solutions. 

You’ll be in a hands-on role building rich experiences, backend services, APIs, infrastructure as code and more making sure the code you write performs as intended and users love to use. These could be single-page apps, built to scale responsively from mobile devices to desktop browsers. Or scalable APIs to our internal/external consumers. Or resilient integrations with third party partners. You’II build it all!

You’ll work closely with our Product Management, Product Design across all engineering specialties to help decide which features to build and how to build them efficiently. We want to hear your ideas, not just tell you what to do.

You’ll release new software every day. We practice continuous integration and continuous delivery so you’ll get your first change into production in the first few days. From there you’ll be making changes that will save millions of hours to people so they can do what really matters in life. 

You’ll take pride in your work and will be excited to inspire and mentor junior developers as they ramp up their knowledge and experience alongside you.

What makes this role awesome

1 - One Team, One Heart

We believe the most significant part of any work environment is the team. That’s why we have spent a massive amount of time finding humble, hungry, and smart folks that you will get to work with every single day. That’s a huge part of the reason LawnStarter received the best places to work in the 2018, 2019, 2020 awards from the Austin-American Statesman.

2 - Growth

We have a small, tight-knit engineering team willing to give responsibility to anyone that is hungry, humble, and smart. You’ll have opportunities to own large portions of our technical direction for new features, and larger projects. You’ll get to work with a team of passionate engineers who are eager to share our knowledge and experience, and also learn from yours.

3 - High-Performance Distributed Team Environment

We are a diverse and distributed team which are passionate about the empowerment to deliver daily value to our users. We have built our core business with great unit economics and efficiency. What does that mean? Well, that allows us the opportunity to solve new and exciting challenges building innovation leading the market segment we are in. Put simply, we have unique problems being solved in a fast-paced environment but are extremely stable and able to continue investing in the future. 

We are working to be the largest outdoor home services company in the world. You in?

LawnStarter is an Equal Opportunity Employer and embraces diversity of every kind.

What we’re looking for:

We’re looking for you if you’re an experienced full-stack web software engineer. More specifically, we’re looking for:

• Someone with experience working on both server- and client-side web software. You should understand how HTTP works, why Test Driven Development (TDD) is critical while writing code, what a modern day Javascript framework is ( ie. React or Vue), and how an MVC web framework works. That will probably mean you’ve been doing this stuff for 5+ years.
• Someone who has some understanding of fundamental computer science concepts. That doesn’t mean you have a CS degree, but you should be able to describe the differences between an array and an object.
• Someone who understands the technical SEO best practices to increase organic traffic and improve search engine rankings, and knows how to optimize content, website structure, and performance to drive higher traffic and improve user experience.
• Someone who has experience developing and implementing strategies to improve conversion rates at each stage of the funnel, from awareness to retention.
• Someone familiar with SQL and databases in general (including non-relational databases and modern cloud database solutions). You should know how to do CRUD operations, what indexes are and why they matter, and what a join statement is.

Our tech stack and software development process:

Most of our software is written in PHP (Laravel) and JavaScript (React, React Native, and Vue). You’ll work with these languages and possibly more as we continue to grow. We’re not worried about checking off boxes for specific languages. As long as you have a background with any mainstream object-oriented language and have a foundation of engineering fundamentals, we believe you can get up to speed with any similar language quickly.

We believe you should be empowered to own the entire life of your software, from the initial design through release and observing. And we believe you should be responsible for that software’s continued health. After all, that’s what really matters — the software needs to work correctly so users can get what they want quickly and efficiently. 

All team members at LawnStater are expected to embody our core values which are: Be data-driven, Get shit done, People are critical, Challenge the status quo, Be scrappy, and Build a great environment. 

Great Culture:One of the top places to work in Austin in 2018, 2019, and 2020, and in the US in 2021, we are all about the team. That’s why we have spent a massive amount of time finding humble, passionate, and smart folks that you will get to work with every day.

Fully remote position: Work remotely from anywhere you want.

Compensation: $60-$80k USD annually

See more jobs at LawnStarter

Apply for this job

LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

What you’ll do:

As a Lead Growth Software Engineer at LawnStarter, you’ll report to one of our Engineering Managers and be responsible for leading technical initiatives from inception to the hands of our users. You will be empowered to drive continuous improvement and constantly evaluate the return on investment on every decision we make when building our products. 

You’ll be in a hands-on development and technical lead role collaborating with our cross functional teams to help continue building the leading LawnStarter platform. Your focus will be architecting solutions, writing quality code, leading other engineers by example and solving technical challenges that will continue improving the experience of our users. You will become a key contributor to the codebase willing to work in any area of the code when needed. This can include JavaScript, PHP, Terraform or other backend/operations languages or technologies.

Our ability to deliver quality software to our customers in a timely, predictable manner will be directly attributable to your capacity to identify and address challenges faced by the initiatives you will be leading.  

You’ll also:

• Lead the development of LawnStarter platform ensuring that we’re utilizing the best development techniques, architectural patterns, frameworks and libraries for those initiatives
• Own and ensure the resolution of complex problems found in our systems and integrations
• Find opportunities to broadcast knowledge and lessons learned across delivery teams
• Delegate to teammates and work with them to ensure they're successful
• Identify technical debt buydown opportunities and work with the engineering management team and the product management team to prioritize these activities
• Ensure patterns are in place to provide thorough automated testing with tests at each level of the test pyramid
• Communicate patterns and solutions through both thorough written documentation and technical presentations

What makes this role awesome

1 - One Team, One Heart

We believe the most significant part of any work environment is the team. That’s why we have spent a massive amount of time finding humble, hungry, and smart folks that you will get to work with every single day. That’s a huge part of the reason LawnStarter received the best places to work in 2018 award from the Austin-American Statesman.

2 - Growth

We have a small, tight-knit engineering team willing to give responsibility to anyone that is hungry, humble, and smart. You’ll have opportunities to own large portions of our technical direction for new features, and larger projects. You’ll get to work with a team of passionate engineers who are eager to share our knowledge and experience, and also learn from yours.

3 - High-Performance Distributed Team Environment

We are a diverse and distributed team which are passionate about the empowerment to deliver daily value to our users. We have built our core business with great unit economics and efficiency. What does that mean? Well, that allows us the opportunity to solve new and exciting challenges building innovation leading the market segment we are in. Put simply, we have unique problems being solved in a fast-paced environment but are extremely stable and able to continue investing in the future. 

What we’re looking for:

We’re looking for you if you’re an experienced, full-stack engineer. More specifically, we’re looking for:

• Someone with a fair amount of experience working on both server- and client-side web software. You should have familiarity with cloud development, why Test Driven Development (TDD) is critical while writing code, what makes an API RESTFul, what React is, what an XSS attack is, and how an MVC web framework works. That will probably mean you’ve been doing this stuff for a few years.
• Someone who understands fundamental computer science concepts. That doesn’t necessarily mean you have a CS degree. But you should be able to describe how a pointer works, what Big O notation is and how to use it, when to use composition and when to use inheritance and the differences between an array and a linked list and a set.
• Someone who understands the technical SEO best practices to increase organic traffic and improve search engine rankings, and knows how to ptimize content, website structure, and performance to drive higher traffic and improve user experience.
• Someone who has experience developing and implementing strategies to improve conversion rates at each stage of the funnel, from awareness to retention.
• Someone with a firm grasp of SQL and databases in general (including non-relational databases). You should know how to do CRUD operations, what indexes are and why they matter, and the difference between a left join and an inner join for instance.

All team members at LawnStater are expected to embody our core values which are: Be data-driven, Get shit done, People are critical, Challenge the status quo, Be scrappy, Build a great environment. 

Great Culture:One of the top places to work in Austin in 2018, 2019, and 2020, and in the US in 2021, we are all about the team. That’s why we have spent a massive amount of time finding humble, passionate, and smart folks that you will get to work with every day.

Fully remote position: Work remotely from anywhere you want.

Compensation: $80-$100k USD annually

See more jobs at LawnStarter

Apply for this job

LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

Product Data Specialist

As a Product Data Specialist, you'll be directly impacting our results through insights and reports. You'll be working close to product managers, researchers, and other business stakeholders, helping with prioritization, assessments, and business recommendations. It will be your responsibility, alongside the Analytics team, to nurture the data-driven culture within the company, making data easier to consume, be it through interactive reports, easy-to-use datasets, documentation, training.

Problems to be solved

Your primary responsibility will be to empower our organization to be more data-driven, and there are many ways to accomplish that, such as:

• Modeling & Analysis: A marketplace is a complex system, with various moving parts and often contradicting signals. That creates an extremely exciting pool of opportunities to find gaps, insights, or optimizations. The analysis and models we need have different degrees of complexity, from simple AB tests to multivariate models on retention or ETA. We expect you to have advanced experience in SQL and intermediate experience in Python or R.
• Reporting: If a complex system creates an exciting pool of opportunities, it also creates a high number of metrics that we need to keep track of to run the business efficiently. However, a dashboard is only as good as our trust in being correct and updated. It’s your responsibility to understand the needs of the teams you’ll be working with and help the Analytics team create and maintain our reporting system, keeping it organized and user-friendly. For that, you’ll be mainly using Tableau and Metabase.
• Analytics Engineering: Although it won’t be your main focus, occasionally, you will need to work on the inner layers of our Data Warehouse to provide clean and documented datasets to empower our reports and end users within the organization. Understanding the business needs and consolidating them into our DW is crucial to maintaining a reliable single source of truth. We use DBT for the data transformation, so SQL experience is a must.

• Experience: You have 4+ years of experience in data & analytics at data-driven companies.
• Education: You have a STEM or business background or relevant education that makes you suited to empower our organization to be more data-driven.
• Learning Mindset: You take pride in understanding problems deeply and asking the right questions. You can absorb a variety of topics with extreme ease, having a structured and logical approach to developing your understanding of the business and its challenges. This is unlikely to be a good fit if you have a preconceived system of processes and methods and plan on just applying them without first learning all the ways our business is unique.
• Team player: You are ready to work alongside exceptional people, helping them achieve great results. You create an environment where people are excited to work with you daily, with intellectual honesty and trust.
• Business focus: You care deeply about understanding business needs and how your analysis connects with our product, customers, and financials. You can envision how metrics drill down from the highest to the lowest level, identifying what needs to be analyzed or reported on each.
• Bias for action: You understand that despite your careful approach to understanding problems and identifying opportunities, you actively try to avoid being a perfectionist or getting yourself tied up in knots. You have a bias for action in order to make progress. You enjoy being scrappy and constraints enthrall you. This is unlikely to be a good fit if you, by default, like building full solutions from the get-go.
• (Bonus) Customer Acquisition Experience: If you're familiar and love working with organic and inorganic acquisition (SEO, referrals, ads, etc.), we might have a special place for you. Again, this is not a requirement.

• Fully remote position: Work remotely from anywhere you want.
• Unlimited PTO: We focus on results. Take the time you need to recharge or enjoy life and work hard when you return.
• Pay range: $62-$72k USD annually

See more jobs at LawnStarter

Apply for this job

LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

Role Overview:

We are seeking a skilled WordPress Engineer to join our team. The ideal candidate is passionate about WordPress development, has a strong understanding of web technologies, and is committed to delivering high-quality solutions. As a WordPress Engineer, you will collaborate with our team to design, develop, and maintain WordPress websites and applications that meet our business needs and objectives while optimizing them for high speed and SEO performance. This is a contractor position.

Responsibilities:

• Develop custom WordPress themes and plugins from scratch, ensuring responsiveness and optimal performance across various devices and browsers.
• Customize and extend existing WordPress themes and plugins to meet specific project requirements.
• Collaborate with designers, project managers, and other developers to translate design mockups and project requirements into functional WordPress websites and applications.
• Conduct code reviews and provide constructive feedback to team members to ensure code quality, consistency, and adherence to best practices.
• Perform upgrades for WordPress, plugins, themes, and PHP.
• Optimize WordPress sites for high speed and performance, implementing techniques such as caching, lazy loading, image optimization, and minimizing HTTP requests.
• Implement SEO best practices to improve site visibility and ranking, including optimizing site structure, meta tags, heading tags, and schema markup.
• Utilize tools such as Google PageSpeed Insights, GTmetrix, and Lighthouse to analyze and improve site performance, aiming for high scores and fast loading times.
• Troubleshoot and debug issues that arise during the development and testing phases, implementing effective solutions in a timely manner.
• Stay up-to-date with the latest trends and advancements in WordPress development, web performance optimization, and SEO techniques, continuously improving your skills and sharing knowledge with the team.
• Participate in project planning, estimation, and scoping discussions, contributing technical expertise and insights to ensure project success.
• Collaborate with SEO and Editorial teams to identify new opportunities for site improvements and content optimization.
• Demonstrate an autonomous mindset in managing your workload, proactively identifying and proposing new opportunities for enhancing our WordPress projects.

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• Proven experience as a WordPress Developer or WordPress Engineer, with a strong portfolio showcasing your WordPress projects.
• Proficiency in PHP, JavaScript, HTML, CSS, and MySQL, with a solid understanding of web development principles and best practices.
• Extensive experience with WordPress theme and plugin development, including custom theme and plugin creation from scratch.
• Strong understanding of web performance optimization techniques and SEO best practices.
• Experience optimizing WordPress sites for high speed and performance, including achieving high scores on Google PageSpeed Insights and other performance testing tools.
• Familiarity with front-end frameworks/libraries such as React.js, Vue.js, or AngularJS is a plus.
• Strong problem-solving skills and attention to detail, with the ability to effectively troubleshoot and debug issues.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Self-motivated and proactive, with a passion for learning and staying current with industry trends and technologies.

• Work from the comfort of your own home
• Opportunity for growth
• $25-30k USD annually

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Apply for this job

LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

What you'll do:

As a Lead Software Engineering Contractorat LawnStarter, you’ll report to one of our Engineering Managers and be responsible for leading technical initiatives from inception to the hands of our users. You will be empowered to drive continuous improvement and constantly evaluate the return on investment on every decision we make when building our products.

You’ll be in a hands-on development and technical lead role collaborating with our cross functional teams to help continue building the leading LawnStarter platform. Your focus will be architecting solutions, writing quality code, leading other engineers by example and solving technical challenges that will continue improving the experience of our users. You will become a key contributor to the codebase willing to work in any area of the code when needed. This can include JavaScript, PHP, Terraform or other backend/operations languages or technologies.

Our ability to deliver quality software to our customers in a timely, predictable manner will be directly attributable to your capacity to identify and address challenges faced by the initiatives you will be leading.

You'll also:

• Lead the development of LawnStarter platform ensuring that we’re utilizing the best development techniques, architectural patterns, frameworks and libraries for those initiatives
• Own and ensure the resolution of complex problems found in our systems and integrations
• Find opportunities to broadcast knowledge and lessons learned across delivery teams
• Delegate to teammates and work with them to ensure they're successful
• Identify technical debt buy-down opportunities and work with the engineering management team and the product management team to prioritize these activities
• Ensure patterns are in place to provide thorough automated testing with tests at each level of the test pyramid
• Communicate patterns and solutions through both thorough written documentation and technical presentations

What we're looking for:

We’re looking for you if you’re an experienced, full-stack engineer. More specifically, we’re looking for:

• Someone with a fair amount of experience working on both server- and client-side web software. You should have familiarity with cloud development, why Test Driven Development (TDD) is critical while writing code, what makes an API RESTFul, what React is, what an XSS attack is, and how an MVC web framework works. That will probably mean you’ve been doing this stuff for a few years.
• Someone who understands fundamental computer science concepts. That doesn’t necessarily mean you have a CS degree. But you should be able to describe how a pointer works, what Big O notation is and how to use it, when to use composition and when to use inheritance and the differences between an array and a linked list and a set.
• Someone with a firm grasp of SQL and databases in general (including non-relational databases). You should know how to do CRUD operations, what indexes are and why they matter, and the difference between a left join and an inner join for instance.

All team members at LawnStater are expected to embody our core values which are:

Be data-driven, Get shit done, People are critical, Challenge the status quo, Be scrappy, Build a great environment.

Please note this is a contractor position, and you are required to have your own MacBook system for compatibility purposes, or be able to purchase one if hired.

Great Culture:One of the top places to work in Austin in 2018, 2019, and 2020, and in the US in 2021, we are all about the team. That’s why we have spent a massive amount of time finding humble, passionate, and smart folks that you will get to work with every day.

Fully remote position: Work remotely from anywhere you want.

See more jobs at LawnStarter

Apply for this job

LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

We're looking for a Senior Software Engineer contractor, with the potential to move into a Lead Engineer contractor role within 6 months or so.

What you'll do:

• As a Senior Software Engineer at LawnStarter,  you are passionate about building quality software products. 
• You’ll build reliable, observable, resilient, and scalable code that powers our suite of mobile and web applications supporting our providers, customers, and internal stakeholders.
• You’ll be in a hands-on role building rich experiences, helping make LawnStarter design system come to life in code, use your knowledge to bridge the gaps between designers and engineer and making sure the code you write scales responsively from mobile devices to desktop browsers and users love to use. 
• You’ll work closely with our Product Management, Product Design across all engineering specialties to help decide which features to build and how to build them efficiently. We want to hear your ideas, not just tell you what to do.
• You’ll release new software every day. We practice continuous integration and continuous delivery so you’ll get your first change into production in the first few days. From there you’ll be making changes that will save millions of hours to people so they can do what really matters in life. 
• You’ll take pride in your work and will be excited to inspire and mentor junior developers as they ramp up their knowledge and experience alongside you

We’re looking for you if you’re an experienced full-stack web software engineer. More specifically, we’re looking for:

• Someone with a fair amount of experience working on client-side web software with modern libraries and frameworks (React/React Native). You should understand how HTTP works, why Test Driven Development (TDD) is critical while writing code, what an XSS attack is, and how an MVC web framework works. That will probably mean you’ve been doing this stuff for 5+ years.
• Someone familiarized with CSS architecture including pre/post processors and CSS-in-JS, and best practices around responsive layout, accessibility, and animation. You should have experience working with design systems and designers or within a product design organization.
• Someone who understands fundamental computer science concepts. That doesn’t necessarily mean you have a CS degree. But you should be able to describe how a pointer works, what Big O notation is and how to use it, when to use composition and when to use inheritance and the differences between an array and a linked list and a set.
• Someone with a firm grasp of SQL and databases in general (including non-relational databases and modern cloud database solutions). You should know how to do CRUD operations, what indexes are and why they matter, and the difference between a left join and an inner join for instance.

Our tech stack and software development process:

Most of our software is written in PHP (Laravel) and TypeScript (React/React Native). You’ll work with these languages and possibly more as we continue to grow. We’re not worried about checking off boxes for specific languages. As long as you have a background with any mainstream object-oriented language and have great engineering fundamentals, we believe you can get up to speed with any similar language quickly.

We believe you should be empowered to own the entire life of your software, from the initial design through release and observing. And we believe you should be responsible for that software’s continued health. After all, that’s what really matters — the software needs to work correctly so users can get what they want quickly and efficiently.

Great Culture:One of the top places to work in Austin in 2018, 2019, and 2020, and in the US in 2021, we are all about the team. That’s why we have spent a massive amount of time finding humble, passionate, and smart folks that you will get to work with every day.

Fully remote position: Work remotely from anywhere you want.

Compensation: $60-$80k USD annually

See more jobs at LawnStarter

Apply for this job

LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

Sr. Data Analyst

As a Sr. Data Analyst, you'll be directly impacting our results through insights and reports. You'll be working close to product managers, researchers, and other business stakeholders, helping with prioritization, assessments, and business recommendations. It will be your responsibility, alongside the Analytics team, to nurture the data-driven culture within the company, making data easier to consume, be it through interactive reports, easy-to-use datasets, documentation, training.

Problems to be solved

Your primary responsibility will be to empower our organization to be more data-driven, and there are many ways to accomplish that, such as:

• Modeling & Analysis: A marketplace is a complex system, with various moving parts and often contradicting signals. That creates an extremely exciting pool of opportunities to find gaps, insights, or optimizations. The analysis and models we need have different degrees of complexity, from simple AB tests to multivariate models on retention or ETA. We expect you to have advanced experience in SQL and intermediate experience in Python or R.
• Reporting: If a complex system creates an exciting pool of opportunities, it also creates a high number of metrics that we need to keep track of to run the business efficiently. However, a dashboard is only as good as our trust in being correct and updated. It’s your responsibility to understand the needs of the teams you’ll be working with and help the Analytics team create and maintain our reporting system, keeping it organized and user-friendly. For that, you’ll be mainly using Tableau and Metabase.
• Analytics Engineering: Although it won’t be your main focus, occasionally, you will need to work on the inner layers of our Data Warehouse to provide clean and documented datasets to empower our reports and end users within the organization. Understanding the business needs and consolidating them into our DW is crucial to maintaining a reliable single source of truth. We use DBT for the data transformation, so SQL experience is a must.

• Experience: You have 4+ years of experience in data & analytics at data-driven companies.
• Education: You have a STEM or business background or relevant education that makes you suited to empower our organization to be more data-driven.
• Learning Mindset: You take pride in understanding problems deeply and asking the right questions. You can absorb a variety of topics with extreme ease, having a structured and logical approach to developing your understanding of the business and its challenges. This is unlikely to be a good fit if you have a preconceived system of processes and methods and plan on just applying them without first learning all the ways our business is unique.
• Team player: You are ready to work alongside exceptional people, helping them achieve great results. You create an environment where people are excited to work with you daily, with intellectual honesty and trust.
• Business focus: You care deeply about understanding business needs and how your analysis connects with our product, customers, and financials. You can envision how metrics drill down from the highest to the lowest level, identifying what needs to be analyzed or reported on each.
• Bias for action: You understand that despite your careful approach to understanding problems and identifying opportunities, you actively try to avoid being a perfectionist or getting yourself tied up in knots. You have a bias for action in order to make progress. You enjoy being scrappy and constraints enthrall you. This is unlikely to be a good fit if you, by default, like building full solutions from the get-go.
• (Bonus) Customer Acquisition Experience: If you're familiar and love working with organic and inorganic acquisition (SEO, referrals, ads, etc.), we might have a special place for you. Again, this is not a requirement.

• Fully remote position: Work remotely from anywhere you want.
• Unlimited PTO: We focus on results. Take the time you need to recharge or enjoy life and work hard when you return.
• Pay range: $60-$70k USD annually

See more jobs at LawnStarter

Apply for this job