概要
教育テクノロジー業界のリーディングプレイヤーで働くことに興味があれば、今すぐ当社の人材採用に応募してください。！????

PeopleCertは、200カ国以上で事業を展開し、言語能力評価やプロフェッショナルスキルの評価・認定を行うグローバルリーダーです。強力なパイプラインを構築し、担当エリアで新たなビジネスを開拓する経験を持つチャネルアカウントマネージャーを募集しています。
PeopleCertは、クライアントとの関係構築、売上成長の推進、そして組織全体の成功への貢献を担う、ダイナミックで結果志向のチャネルアカウントマネージャーを求めています。セールスおよびクライアントマネジメントにおける実績を持つ意欲的な方をお待ちしています。ぜひ、私たちのサクセスストーリーの一員となりませんか？

職務内容
クライアント関係管理

• 既存クライアントとの強固な関係を構築・維持する
• クライアントからの問い合わせ、懸念事項、リクエストの主な窓口となる
• クライアントのニーズや目標を理解し、それに合わせたソリューションを提供する

売上および収益の向上

• 既存アカウント内で新たなビジネスチャンスを特定し追求する
• プロアクティブなセールス活動やアップセールスを通じて売上目標を達成・超過する
• 効果的なセールス戦略を策定し、収益成長を推進する

アカウントプランニングと戦略

• クライアントの目標、課題、潜在的な機会を明示したアカウントプランを作成する
• クロスファンクショナルチームと連携し、アカウント戦略の成功を確実にする
• アカウントのパフォーマンスを定期的にレビュー・分析し、改善点を特定する

コミュニケーションおよび協力

• セールスチーム、マーケティング、その他部門と緊密に連携し、クライアント管理に一貫したアプローチを確保する
• クライアントに対して効果的にコミュニケーションを行い、最新情報を共有し、フィードバックを収集し、懸念事項に対応する

レポートおよび分析

• アカウントのパフォーマンス、セールス活動、パイプラインの状況に関する定期的なレポートを作成する
• 市場調査を実施し、業界動向や競合他社の活動について情報を収集する

顧客満足度

• 優れたサービスを提供し、クライアントのニーズに迅速に対応することで、高い顧客満足度を確保する
• クライアントからのフィードバックを収集し、それを活用して製品やサービスの継続的な改善を図る

応募資格

• 日本語と英語が流暢であること
• アカウントマネージャーまたは類似の営業職で2～3年以上の実績があること
• 研修または教育業界に関する深い理解と、クライアントへの価値提案を明確に伝える能力
• 優れたコミュニケーション能力および対人スキル
• 売上目標を達成・超過した実績
• 積極的で自己動機付けがあり、高い責任感とオーナーシップを持つこと
• ビジネス、マーケティング、または関連分野の学士号が望ましい

私たちが提供するもの

• 競争力のある給与パッケージ
• 国際的でダイナミックかつ楽しい職場環境
• 従業員向けに、PeopleCertのポートフォリオから年2回無料の認定試験受験バウチャーを提供
• 個人的・専門的な成長の継続的なサポート
• 100%バーチャル採用プロセス

PeopleCertについて
PeopleCertは、プロフェッショナルスキルの評価と認定におけるグローバルリーダーであり、多国籍企業や政府機関と提携し、標準化された試験の開発および提供を行っています。200カ国で25言語にわたり最先端の評価技術を駆使して試験を提供することで、専門家がキャリアを向上させ、人生の目標を実現できるようサポートしています。

「品質」「革新」「情熱」「誠実さ」は、私たちのすべての活動を導く核心的な価値観です。

イギリス、ギリシャ、キプロスにある当社のオフィスは、多様性を重視した文化を持ち、異なる人々が共存し調和しています。PeopleCertの全従業員は、お客様や私たちがビジネスを展開するコミュニティの多様性と包摂性を反映することに尽力しています。

英国ホームオフィス(HO)セキュア英語能力試験 (SELT)への取り組み

PeopleCertのSELTサービスに従事する者は、SELTの職務を開始する前に、身元調査(その結果がPeopleCertおよびHOに受け入れられるものでなければなりません)を受ける必要があります。すべてのSELTの職員は、犯罪歴および/または破産の存在を宣言する必要がある申告書(PeopleCert提供)を署名宣言する必要があります。

英国でSELTサービスに取り組んでいる場合、身元調査には次のものが含まれます。

1.              基本的または強化されたDisclore Barring Service (DBS) チェック

2.              英国で働く権利のチェック(国籍、身元、居住地を含む)

3.              HO セキュリティチェック Baseline Personnel Security Standard (BPSS) またはCounter Terrorist Check (CTC))

4.              ファイナンシャル バックグラウンド チェック

5.              採用リファレンスチェック。

世界のどこか(英国外)でSELTサービスに取り組んでいる場合、担当者は英国に記載されているものと同等の身元調査を受けます。

さらに、SELT受験者と話す必要がある場合、職員は英語と、SELTサービスが世界のどこか(英国外)で提供されている場合は、その国の公用語でのコミュニケーションの適切なスキルを持っている必要があります。

全ての応募は厳重に機密扱いされます。

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Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! ????

PeopleCertis looking for French Speaking Customer Service Agents who will be responsible for dealing and properly responding to customers’ technical or product enquiries by handling inbound and outbound international calls. PeopleCert's customer support services are provided through 3 channels: chat, phone or e-mails.

The Customer Service department operates in Athens, Greece with rotating shifts, 24/7/365.

As a French Speaking Customer Service Agent, your tasks will include the following:

• Ensure that customer enquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert
• Ensure that relevant correspondence is handled within the set KPI standards
• Ensure that all complaints and enquiries relating to the work are answered in accordance with set procedures and guidelines
• Monitor, delegate and answer all queues from inbound requests i.e. email, chat and phone within set KPI standards
• Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results
• Work effectively as part of a #global team, developing effective and supportive relationships with partners and clients

What we offer:

• Work in an international, dynamic and fun atmosphere ????
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees ????
• Complimentary coffee and tea in all our premises ☕
• Huge learning experience in using best practices and global environment ????
• Constant personal and professional development ????
• 100% Virtual Hiring Process ????

What we look for:

• Bachelor’s degree at any discipline would be appreciated
• Prior experience in similar position / function would be considered a plus
• Excellent knowledge of English(C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus) and French(C2/ native)
• Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
• Excellent interpersonal, verbal, and written communication skills
• Advanced computer literacy is required. ECDL Advance level certification would be considered a plus
• Ability to work in rotating shifts (including some nightshifts per month)
• 
  

If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Disclosure Barring Service (DBS) check

• Right to Work in the UK check (including nationality, identity and place of residence)

• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)

• Financial background check

• Employment reference check

• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

All applications will be treated with strict confidentiality.

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Are you interested in working with a leading education technology player? If so, this is the chance to apply now! ???? PeopleCert is the global leader in the assessment and certification of language and professional skills with presence in more than 200 countries worldwide.  We are looking for a Business Development Associate with experience in developing a strong pipeline and delivering new business in their territory. 

Overall, as a Business Development Associate, your primary goal is to drive revenue growth and expand the company's customer base through proactive sales outreach, relationship-building, and strategic collaboration with internal and external stakeholders. 

The successful candidate will be responsible for the PeopleCert portfolio. 

As a Business Development Associate, your tasks will include the following: 

• Working on CRM and inputting details for full process flow in the CRM System
• Promoting and selling exam products to employers, educational institutions, immigration advisers/solicitors, and other stakeholders in language education and related markets. 

• Conducting market research to identify potential markets, industries, and clients that align with the company's products or services. This involves analyzing market trends, competitors, and customer needs. 

• Generating leads through various channels such as calling, email outreach, networking events, and social media platforms. You'll need to identify key decision-makers within target organizations and initiate contact to introduce your company's product portfolio. 

• Building and maintaining relationships with clients, partners, and stakeholders. This includes nurturing existing relationships, addressing client inquiries or concerns, and ensuring client satisfaction to foster long-term partnerships. 

• Working closely with internal teams such as marketing, business development team, product development, contact center and operations to align business activities with overall company objectives. This involves communicating client feedback, market insights, and competitive intelligence to inform decision-making processes. 

• Responsible for customer satisfaction on day-to-day basis. Working closely with customer support teams to facilitate and expedite the resolution of customer problems and complaints.  

• Staying updated on industry trends, emerging technologies, and market dynamics to remain competitive and adaptable in a constantly evolving business landscape. This may involve attending industry conferences, workshops, and training sessions to enhance your skills and knowledge. 

• Contributing to various administrative tasks in international sales or business development activities. 

 
What we look for: 

• University Degree preferably in Marketing or Business Administration, a Master’s degree and relevant international certifications will be appreciated 

• Excellent command of the English language (native or C2 level certification) 

• Excellent command of other languages would be an asset (native or C2 level certification) 

• A minimum of 2-5 years work experience in sales area is essential. 

• Experience in an international environment and ability to deal with different cultures 

• Competence in MS Office, including Excel, PowerPoint, Word and proficient with Microsoft Dynamics and similar CRM software and powerBi

 
What we offer: 

• Competitive remuneration package 

• Incentive scheme based on targets 

• Work in an international, dynamic and fun atmosphere 

• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 

• Huge learning experience in using best practices and global environment 

• Constant personal and professional development 

 
If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!

About PeopleCert

PeopleCertis a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

All applications will be treated with strict confidentiality.

See more jobs at PEOPLECERT

Apply for this job

您是否有兴趣加入一家全球领先的教育公司？我们是全球专业技能评估和认证行业的领导者，业务遍及全球200多个国家和地区。

PeopleCert培思特认证集团正在招聘业务发展经理，负责在其指定的区域内发展强有力的业务合作伙伴网络。

作为业务发展经理，您的职责将包括以下内容：

·       负责中国的业绩增长，制定市场发展策略，拓展中国市场

·       与企业、政府机构和其他专业组织联系，帮助提高产品的知名度和市场规模

·       与目前的中国的合作伙伴紧密合作，帮助他们进一步拓展业务

·       通过与客户建立良好的合作关系，并利用广泛的专业经验及网络，与各级合作伙伴建立并维护高质量的业务关系

·       通过实施目标驱动的销售战略，确保PC产品在B2B市场的最大渗透率

·       协调与公司运营总部的各项活动，并结合当地中国情况和文化有效落地

·       根据每日/每周/每月目标，监控国务进展并向总部汇报

·       与支持团队紧密合作，促进和加快客户询问题和投诉的解决

我们寻找的理想候选人：

·       必须拥有IT相关的本科学位，硕士或MBA优先

·       具备15年以上企业层面的新业务开发经验，并有成功的业务发展经历

·       了解ITIL®、Prince2、DevOps等PeopleCert产品者优先，但不是绝对必要

·       自我驱动，具备创业精神，能够跨越不同文化帮助市场增长

·       对渠道开发、战略销售原则、合作伙伴战略和顾问式销售有深刻理解

·       能够与高层管理人员、外部代表以及其他业务职能部门的不同文化和层级的人员进行卓越的关系、沟通和谈判

·       在教育市场、咨询或考试/认证行业的工作经验，以及在国际企业环境中的工作经验将被视为优势。IT咨询和/或技术背景的候选人优先考虑

·       精通英语（C1级别认证为佳，拥有LanguageCert C1 LTE或C1 IESOL证书者优先

）

·       具备高级计算机能力，ECDL高级水平认证为佳。拥有Microsoft Dynamics CRM或

类似软件经验者将被视为优势

我们提供：

·       具有竞争力的薪酬包

·       在国际化、充满活力和乐趣的氛围中工作

·       每年为所有员工提供两张PeopleCert认证项目的免费考试券

·       在全球化环境中使用最佳实践的宝贵经验

·       不断的个人和职业发展

如果您想成为我们国际化、充满活力和敏捷团队的一员，参与开发世界领先的软件产品， 那么我们非常愿意听到您的消息！

关于PeopleCert

PeopleCert是专业技能评估和认证的全球领导者，与跨国组织和政府机构合作，开发并交付标准化考试。PeopleCert通过其最先进的评估技术，在全球200多个国家和25种语言中交付考试，帮助专业人士提升职业发展并实现人生目标。

质量、创新、激情和诚信是我们一切行动的核心价值观。

我们在英国、希腊和塞浦路斯的办公室拥有多样化的文化，人人不同，但人人契合。我们所有的PeopleCert员工都致力于反映我们客户的多样性和包容性，以及我们开展业务的社区。

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Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! ????

PeopleCertis looking for Online Exams Invigilators (Online Proctoring Agent)- German Speaking, who are responsible for ensuring the integrity and security of the examination process. This process includes validating that the candidates’ environments are in accordance with each examination's guidelines, resolving technical enquiries that arise during the online exams and handling inbound / outbound emails or chats to candidates.

The Online Test Center operates 24/7/365.

As an Online Exams Invigilators (Online Proctoring Agent)- German Speaking,, your tasks will include the following:

• Invigilate candidates during an online examination, ensuring candidates follow and adhere to the exam instructions and procedures before and during the examination period
• Take necessary actions for non-compliance with regulations in accordance with PeopleCert's standards, regulations, and processes
• Ensure the efficient and effective operation of information, communications and technology systems
• Provide technical support for candidates' smooth testing experience through various communication channels
• Facilitate positive candidate interactions during exams for a better experience
• Handle customer inquiries following PeopleCert's service standards
• Maintain a secure and orderly working environment following PeopleCert's standards
• Participate in complaint handling and deliver exceptional customer service
• Attend PeopleCert training as required to keep up to date with the Online Test Center’s best practices and procedures
• Follow collective agreements and PeopleCert’s policies for remote work arrangements
• Adhere to PeopleCert's Integrated Management System
• Execute a range of reasonable additional tasks and involve in activities as assigned by their supervisor
• Ensure work and presence is aligned with company’s values “Quality - Passion - Integrity - Innovation” at all times

What we look for:

• Bachelor’s degree in any discipline
• Minimum 1 year experience in similar position/ function and prior working experience in the certification of persons and/or training and exam fields is desirable
• Excellent command of the English language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus), adapting language and form of communication to meet the needs of different audiences
• Excellent command of the German language (native-like or C2 level certification desired)
• Additional languages will be taken into consideration
• Advanced computer literacy is required. ECDL Advanced level certification is desirable
• Working knowledge of Windows and Mac operating systems and familiarity with online communication platforms
• Excellent interpersonal, verbal, and written communication skills
• Well organized, self-driven, flexible and able to work in a high-volume, fast- paced, and deadline-driven environment
• Prioritization skills and ability to handle multiple activities simultaneously 
• Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).

What we offer:

• Monthly Bonus upon Performance ????
• Work in an international, dynamic and fun atmosphere ????
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees ????
• Complimentary coffee and tea in all our premises ☕
• Huge learning experience in using best practices and global environment ????
• Constant personal and professional development ????
• 100% Virtual Hiring Process ????

If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!

About PeopleCert

PeopleCertis a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Disclosure Barring Service (DBS) check

• Right to Work in the UK check (including nationality, identity and place of residence)

• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)

• Financial background check

• Employment reference check

• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

All applications will be treated with strict confidentiality.

See more jobs at PEOPLECERT

Apply for this job

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! ????

PeopleCertis looking forRemote Online Exams Invigilators (Online Proctoring Agent)-Italian Speaking, who are responsible for ensuring the integrity and security of the examination process. This process includes validating that the candidates’ environments are in accordance with each examination's guidelines, resolving technical enquiries that arise during the online exams and handling inbound / outbound emails or chats to candidates.

The Online Test Center operates 24/7/365.

As an Remote Online Exams Invigilators (Online Proctoring Agent)-Italian Speaking, your tasks will include the following:

• Invigilate candidates during an online examination, ensuring candidates follow and adhere to the exam instructions and procedures before and during the examination period
• Take necessary actions for non-compliance with regulations in accordance with PeopleCert's standards, regulations, and processes
• Ensure the efficient and effective operation of information, communications and technology systems
• Provide technical support for candidates' smooth testing experience through various communication channels
• Facilitate positive candidate interactions during exams for a better experience
• Handle customer inquiries following PeopleCert's service standards
• Maintain a secure and orderly working environment following PeopleCert's standards
• Participate in complaint handling and deliver exceptional customer service
• Attend PeopleCert training as required to keep up to date with the Online Test Center’s best practices and procedures
• Follow collective agreements and PeopleCert’s policies for remote work arrangements
• Adhere to PeopleCert's Integrated Management System
• Execute a range of reasonable additional tasks and involve in activities as assigned by their supervisor
• Ensure work and presence is aligned with company’s values “Quality - Passion - Integrity - Innovation” at all times

What we look for:

• Bachelor’s degree in any discipline
• Minimum 1 year experience in similar position/ function and prior working experience in the certification of persons and/or training and exam fields is desirable
• Excellent command of the English language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus), adapting language and form of communication to meet the needs of different audiences
• Excellent command of the Italian language (native-like or C2 level certification desired)
• Additional languages will be taken into consideration
• Advanced computer literacy is required. ECDL Advanced level certification is desirable
• Working knowledge of Windows and Mac operating systems and familiarity with online communication platforms
• Excellent interpersonal, verbal, and written communication skills
• Well organized, self-driven, flexible and able to work in a high-volume, fast- paced, and deadline-driven environment
• Prioritization skills and ability to handle multiple activities simultaneously 
• Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).

What we offer:

• Monthly Bonus upon Performance ????
• Work in an international, dynamic and fun atmosphere ????
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees ????
• Complimentary coffee and tea in all our premises ☕
• Huge learning experience in using best practices and global environment ????
• Constant personal and professional development ????
• 100% Virtual Hiring Process ????

If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!

About PeopleCert

PeopleCertis a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Disclosure Barring Service (DBS) check

• Right to Work in the UK check (including nationality, identity and place of residence)

• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)

• Financial background check

• Employment reference check

• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

All applications will be treated with strict confidentiality.

See more jobs at PEOPLECERT

Apply for this job

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! ????

PeopleCert is looking for Customer Service Agents who will be responsible for handling Customers' and Partners' technical, product and finance related queries through international inbound or outbound calls, chat, email and social media, demonstrating agility, empathy and ownership, ensuring outstanding customer experience.

As a Customer Service Agent, your tasks will include the following:

• Ensure that customer inquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert.
• Ensure that relevant correspondence is handled within the set KPI standards.
• Ensure that all complaints and inquiries relating to the work are answered in accordance with set procedures and guidelines.
• Monitor, delegate and answer all queues from inbound requests (i.e. email, chat, phone and social media) within set KPI standards.
• Train and co-ordinate new partners’ and customers’ on-boarding according to the standards set by the international business units.
• Ensure that the working environment is secure and orderly during all shifts and dress code is in accordance with standards set for Customer Service employees.
• Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.
• Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones.

What we look for:

• Bachelor’s degree any discipline will be an asset

• Minimum 1 year experience in similar position/ function
• Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
• Passionate with Customer Service
• Excellent command of the English and German language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus).
• Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.
• Excellent interpersonal, verbal, and written communication skills.
• Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment

What we offer:

• Monthly Bonus upon Performance ????
• Work in an international, dynamic and fun atmosphere
• Two freevouchers for all certifications from PeopleCert's Portfolio per year for all employees ????
• Complimentary coffee and tea in all our premises ☕
• Huge learning experience in using best practices and global environment
• Constant personal and professional development ????

If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!

About PeopleCert

PeopleCertis a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrityare the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Disclosure Barring Service (DBS) check

• Right to Work in the UK check (including nationality, identity and place of residence)

• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)

• Financial background check

• Employment reference check

• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

All applications will be treated with strict confidentiality.

See more jobs at PEOPLECERT

Apply for this job

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance toapply now! ????

PeopleCert looking for Online Exams Invigilator (Proctors), who is responsible for onboarding, monitoring and closing Online Proctored exams through our respective platforms. This person resolves customers’ technical enquiries that arise during the online exam, by handling inbound and outbound international calls, emails or chats to candidates.

The Online Exams department operates in Athens, Greece with rotating shifts, 24/7/365.

As an Online Exams Invigilator, your tasks will include the following:

• Complete necessary training before onboarding candidates
• Keep up to date with customer service department Best Practices, procedures and guidance to deal with customer enquiries and improve customers’ satisfaction
• Ensure that candidate validation is performed according to PeopleCert exam requirements and that Customer enquiries are dealt with in accordance with the performance and service standards prescribed by PeopleCert
• Actively monitor the candidate at all times
• Ensure that when non compliances occur, the exam is locked and the issue is escalated to the supervisor
• Determine and resolve candidates’ technical issues prior or during the exam, through customized platforms, chat, phone or e-mails
• Work effectively in a team environment and liaises with other teams, in order to get the job done and reach the best possible result

What we look for:

• Bachelor’s degree any discipline will be an asset
• Experience from a similar position will be an asset
• Passionate with Customer Service
• Excellent knowledge of English (C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus) and French (C2 level/ native)
• Advanced computer literacy is required. ECDL Advance level certification would be considered a plus
• Excellent interpersonal, verbal, and written communication skills
• Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
• Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage

What we offer:

• Monthly Bonus upon Performance ????
• Work in an international, dynamic and fun atmosphere ????
• Two freevouchers for all certifications from PeopleCert's Portfolio per year for all employees ????
• Complimentary coffee and tea in all our premises ☕
• Huge learning experience in using best practices and global environment ????
• Constant personal and professional development ????
• 100% Virtual Hiring Process ????

If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!

About PeopleCert

PeopleCertis a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Disclosure Barring Service (DBS) check

• Right to Work in the UK check (including nationality, identity and place of residence)

• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)

• Financial background check

• Employment reference check

• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

All applications will be treated with strict confidentiality.

See more jobs at PEOPLECERT

Apply for this job

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! ????

PeopleCertis looking for Customer Service Agents who will be responsible for handling Customers' and Partners' technical, product and finance related queries through international inbound or outbound calls, chat, email and social media, demonstrating agility, empathy and ownership, ensuring outstanding customer experience.

As a Customer Service Agent, your tasks will include the following:

• Ensure that customer inquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert.
• Ensure that relevant correspondence is handled within the set KPI standards.
• Ensure that all complaints and inquiries relating to the work are answered in accordance with set procedures and guidelines.
• Monitor, delegate and answer all queues from inbound requests (i.e. email, chat, phone and social media) within set KPI standards.
• Train and co-ordinate new partners’ and customers’ on-boarding according to the standards set by the international business units.
• Ensure that the working environment is secure and orderly during all shifts and dress code is in accordance with standards set for Customer Service employees.
• Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.
• Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones.

What we look for:

• Bachelor’s degree any discipline will be an asset
• Minimum 1 year experience in similar position/ function
• Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
• Passionate with Customer Service
• Excellent command of the English language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus) & Spanish (native- like or C2 level cerification desired)
• Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.
• Excellent interpersonal, verbal, and written communication skills.
• Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment

What we offer:

• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees ????
• Complimentary coffee and tea in all our premises ☕
• Huge learning experience in using best practices and global environment
• Constant personal and professional development ????
• 100% Virtual Hiring Process ????

If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!

About PeopleCert

PeopleCertis a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Disclosure Barring Service (DBS) check

• Right to Work in the UK check (including nationality, identity and place of residence)

• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)

• Financial background check

• Employment reference check

• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

All applications will be treated with strict confidentiality.

See more jobs at PEOPLECERT

Apply for this job

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! ????

PeopleCertis looking for Online Exams Invigilators (Online Proctoring Agent), who are responsible for ensuring the integrity and security of the examination process. This process includes validating that the candidates’ environments are in accordance with each examination's guidelines, resolving technical enquiries that arise during the online exams and handling inbound / outbound emails or chats to candidates.

As an Online Exams Invigilator (Online Proctoring Agent), your tasks will include the following:

• Invigilate candidates during an online examination, ensuring candidates follow and adhere to the exam instructions and procedures before and during the examination period
• Take necessary actions for non-compliance with regulations in accordance with PeopleCert's standards, regulations, and processes
• Ensure the efficient and effective operation of information, communications and technology systems
• Provide technical support for candidates' smooth testing experience through various communication channels
• Facilitate positive candidate interactions during exams for a better experience
• Handle customer inquiries following PeopleCert's service standards
• Maintain a secure and orderly working environment following PeopleCert's standards
• Participate in complaint handling and deliver exceptional customer service
• Attend PeopleCert training as required to keep up to date with the Online Test Center’s best practices and procedures
• Follow collective agreements and PeopleCert’s policies for remote work arrangements
• Adhere to PeopleCert's Integrated Management System
• Execute a range of reasonable additional tasks and involve in activities as assigned by their supervisor
• Ensure work and presence is aligned with company’s values “Quality - Passion - Integrity - Innovation” at all times

What we look for:

• Bachelor’s degree in any discipline
• Minimum 1 year experience in similar position/ function and prior working experience in the certification of persons and/or training and exam fields is desirable
• Excellent command of the English language (native or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus), Chinese(C2 level/ native)
• Additional languages will be taken into consideration
• Advanced computer literacy is required. ECDL Advanced level certification is desirable
• Working knowledge of Windows and Mac operating systems and familiarity with online communication platforms
• Excellent interpersonal, verbal, and written communication skills
• Well organized, self-driven, flexible and able to work in a high-volume, fast- paced, and deadline-driven environment
• Prioritization skills and ability to handle multiple activities simultaneously 

What we offer:

• Monthly Bonus upon Performance ????
• Work in an international, dynamic and fun atmosphere ????
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees ????
• Huge learning experience in using best practices and global environment ????
• Constant personal and professional development ????
• 100% Virtual Hiring Process ????

If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!

About PeopleCert

PeopleCertis a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Disclosure Barring Service (DBS) check

• Right to Work in the UK check (including nationality, identity and place of residence)

• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)

• Financial background check

• Employment reference check

• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

All applications will be treated with strict confidentiality.

See more jobs at PEOPLECERT

Apply for this job

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance toapply now!????

PeopleCert is looking for Remote Online Speaking Examiners that will conduct and assess online candidates’ speaking proficiency in English in accordance with stringent assessment criteria and processes, through our platforms. This position refers to the LanguageCert International ESOL (Speaking & Listening) exam suite.

The Online Exams Center operates 24/7/365.

As a Remote Online Speaking Examiner, your tasks will include the following:

• Conduct the online spoken interview in strict accordance with the scripted Interlocutor Framework and LanguageCert regulations
• Manage the interaction in the exam and facilitates the candidate’s performance ensuring a positive candidate experience

• Ensure standardization and consistency of interlocution

• Assess the candidate’s performance fairly and consistently and in accordance with LanguageCert’s stringent assessment criteria and processes

• Perform the required procedures to authenticate the candidate’s identity and safeguard exam integrity in accordance with PeopleCert’s standards, regulations and processes

• Implement basic troubleshooting protocols to ensure that the candidate's technical environment supports a smooth testing experience, as needed

• Attend LanguageCert’s trainings and standardization sessions as required

• Respond positively to guidance and advice and implements improvements where needed

• Observe the need for confidentiality of examination material and security at all times

• Provide feedback on assessment material, as required
• Ensure remote work arrangement (spatial and environmental) is such that fulfils the essential responsibilities of the Marking Interlocutor role and role functions, to be performed in strict accordance with LanguageCert’s stringent criteria and processes

• Follow the provisions of collective agreements and LanguageCert policies and shares in the responsibility, mutual accountability and commitment of making work from home arrangements successful, including access to the required work tools and adequate technology, and the ability to work effectively in a remote environment

• Ensure any issues encountered are immediately reported to supervisors through the designated communication channels to be promptly addressed in accordance with LanguageCert regulations

• Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones

• Offer the services set out above within the specified times and in accordance with LanguageCert’s procedures

• Ensure work and presence is consistently aligned with organization's values “Quality - Passion- Integrity - Innovation”

What we look for:

• Bachelor’s degree in English Language or similar field (Linguistics, Education, ELT/TESOL) or any undergraduate degree and a TEFL/TESOL qualification (Level 5 and above) from a recognized institution
• Minimum 4 years’ full-time TEFL teaching experience (Freelance and volunteer teaching is not included) and demonstrable experience in English language assessment examining with awarding bodies

• Postgraduate, Research degree and/or Teaching Qualifications will be taken into consideration towards the completion of the above minimum requirement

• Exceptional command of the English language (C2/ native). Excellent listening, writing and speaking skills, clear enunciation and articulation, adapting language and form of communication to meet the needs of different audiences

• A very good level of IT literacy, familiarity with online communication platforms (i.e.Teams)

• Full familiarity with the levels of the Common European Framework (CEFR) and working knowledge on it

• Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment

• Prior working experience in the certification of persons and/or training and exam fields is desirable

• Prioritization skills and ability to handle multiple activities simultaneously
  

Conditions

• Operational 24/7, all year round

What we offer:

• Work in an international, dynamic and fun atmosphere ????
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees ????
• Complimentary coffee and tea in all our premises ☕
• Huge learning experience in using best practices and global environment ????
• Constant personal and professional development ????
  
  
  

If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!

About PeopleCert

PeopleCertis a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrityare the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Disclosure Barring Service (DBS) check

• Right to Work in the UK check (including nationality, identity and place of residence)

• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)

• Financial background check

• Employment reference check

• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

All applications will be treated with strict confidentiality.

See more jobs at PEOPLECERT

Apply for this job