Description: 

Sprout Social’s Legal team is hiring an Associate General Counsel, Product & Privacy to lead the newly-created Product legal team and the existing Privacy legal team. This role will report directly into the Company’s General Counsel as a member of the Legal leadership team and work cross-functionally with the Product, Engineering, Partnerships and Governance, Risk & Compliance teams.

Why join Sprout’s Legal team? 

Our Legal team is growing just as quickly as Sprout—and you will too, with varying opportunities to sharpen your craft as the business scales. You’ll have the ability to provide input and ideas to help us solve hard problems, and see the tangible results of your work. As a team, we’re committed to excellence and take our work seriously, but we try not to take ourselves too seriously. Collaborative in nature, we show up each day ready to support each other’s growth and development—and have a lot of fun doing it. 

What you’ll do 

• Serve as the lead counsel in providing comprehensive, proactive and business-forward product legal counseling to the Engineering and Product teams. 
• Lead the Privacy legal team, responsible for supporting the business in evaluating the impact of privacy laws, regulatory guidance, and enforcement actions and developing and implementing frameworks and processes to ensure Sprout Social meets its obligations under global privacy laws and other regulatory frameworks relevant to its business.
• Engage with product development and engineering leaders ensuring that privacy by design is a consistent practice across all Sprout Social products and services.
• Be a thought leader for the business on emerging technologies and evolving compliance requirements and translate the legal terms into business requirements, guidance, and advice.
• Engage with the Product and Engineering teams to understand the product roadmap and priorities, to ensure legal considerations are considered during development of products and services. 
• Collaborate with the Partnerships team and supporting legal team members to ensure compliance with developer terms and cross-functional alignment. 

What you’ll bring 

We are seeking a business-minded attorney with an ability to think on their feet and solve hard problems that move the business forward while managing risk. This individual must be a proven leader with the ability and desire to coach and mentor both senior and junior attorneys and professional staff. This individual must be comfortable navigating gray areas, be a strong communicator and have strong project management skills enabling this person to move work forward in a results and deadline-driven environment.    

The minimum qualifications for this role include:

• Law degree with strong academic credentials and active membership in a U.S. state or international bar
• Minimum 10 years total legal experience 
• Minimum 5 years of related experience specializing in product development, privacy or emerging technologies, preferably with both law firm and in-house experience 

Preferred qualifications for this role include:

• Deep expertise in privacy and technology issues impacting the Martech and social media industry preferred 
• Extensive experience leading cross functional teams on large and complex projects 
• Proficient with data privacy issues related to the use of AI and Generative AI

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

The base pay range for this role is$230,000.00 to $240,000.00 USD annually. Individual base pay is based on various factors, including relevant experience and skills, the responsibility of the role, and job duties/requirements. In addition to base pay, some Sales and Success roles can earn sales incentives. 

Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Description

Sprout Social is looking to hire a Senior Engineering Manager to our Case Management Engineering team.

Why join Sprout’s Engineering team?

With collaborative, cross-functional teams that span mobile, front-end, back-end, QA and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale, steering our engineering teams to make an impact on our company and our customers. As a leader of a dynamic set of teams, you will not only influence the architecture, design, and roadmap of your teams, but also inform how our products and services interconnect. Join other empathetic leaders on our Engineering Leadership team who help each other grow and learn while we support and guide our teams to deliver world-class products. 

What you’ll do

Our Case Management Engineering team builds features in the Sprout application to manage customer relationships. These include an Agent Workspace, Administrative tooling, and automation settings. This part of the business is growing quickly, and you’ll leverage your understanding of both the technical and people implications of a growing business to navigate and lead through growth and change. 

• As a Senior Manager, you will be a key member of the Customer Experience leadership team and be responsible for building high-functioning, well-motivated teams of engineers and steering them to iteratively deliver quality results.
• You’ll lead multiple engineering teams, including: 
• Directly managing the Care Administration team, a team that builds features to administer team setup, queues, routing, and workflows. You will contribute to developing the long-term architectural vision for the team.
• Lead through a front-line Engineering Manager for the Agent Productivity team, which is responsible for our Agent Workspace.
• Relying on your experience in building and maintaining highly scalable, reliable, distributed software systems and leading engineering teams, you'll lead teams to iteratively deliver quality software. 
• You will guide the team through complicated product and technical road maps, and partner with an Engineering Director to align on the strategy for your teams and support its execution. 
• You’ll grow your team of engineers by example with effective feedback, coaching, and career development.

What you’ll bring

We’re looking for a collaborative, pragmatic, highly motivating engineering leader to help our teams succeed. If you can confidently lead teams to solve hard problems, and push them to learn from and teach each other, we'd love to talk with you!

The minimum qualifications for this role include:

• 6+ years of experience developing and supporting software in a production environment
• 2+ years of experience managing and leading engineering teams
• 2+ years of experience leading/guiding teams with big data architecture and data modeling for efficient processing of large volumes of data at scale

Preferred qualifications for this role include:

• Experience developing enterprise level distributed applications using Python, Java, distributed queuing systems, etc.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn the team's current Mission, Goals, and Objectives along with future product roadmaps.
• Begin to understand the capabilities and limitations of our platform, web, and mobile technologies.
• Start to build relationships with the team.
• Start to learn the capabilities and limitations of the social network APIs we integrate with.
• Learn Sprout's management practices and tools.

Within 3 months, you’ll start hitting your stride by:

• Participate in architectural discussions and decisions, asking the right questions to push your team to successful outcomes.
• Analyze trends with bugs and help the team identify where to best focus.
• Help the teams shape the technical roadmap for long term success.
• Assume management of engineers and people managers. Identify career growth opportunities and work with them on goals. 
• Start 1:1s with everyone on the team and continue building relationships.
• Help the team improve processes and team rituals.
• Build relationships with our infrastructure, product, and support teams and identify ways your teams can be more proactive and effective.

Within 6 months, you’ll be making a clear impact through:

• Guide your team through the successful launch of a major feature.
• Understand the business goals and help the team balance technical debt, bugs, and product features.
• Start to grow your leaders and ensure they are focused on the right things.
• Lead performance review and career band calibration process for your team.
• Proactively focus your team on the right problems.

Within 12 months, you’ll make this role your own by:

• Have development plans in place for your leaders and hold them accountable.
• Get acclimated to the hiring process and contribute to the recruitment and interviewing processes
• Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. You can confirm the pay zone for your specific location with your recruiter during your interview process. For this role, our current base pay ranges for new hires in each zone are:

• Zone 1: $250,000 to $275,000 USD annually
• Zone 2: $235,000 to $255,000 USD annually

Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. 

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

#LI-REMOTE

Description

Sprout Social is looking to hire a Customer Success Manager, Onboarding to the Sales & Success team.

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including DoorDash, General Mills, Trello, Make-a-wish Foundation, Edelman, and Blue Cross Blue Shield. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. 

What you’ll do

• You will be responsible for providing customers a tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals. 
• With a customer-first mindset, ensure our new customers are set up for success in our platform
• Communicate with partners and stakeholders to ensure a world-class customer experience while driving product adoption and education
• Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers. 

What you’ll bring

Sprout Social is looking for a highly driven, enthusiastic and tech-savvy Customer Success Manager, Onboarding to onboard and train new customers. You will be the first post-sale point of contact with our new customers and pride yourself on being organized, detail-oriented, and empathetic. 

The minimum qualifications for this role include:

• Strong written and verbal communication skills with the ability to show empathy and patience at every stage of the customer journey. 
• 2+ years proven experience in customer onboarding, customer service, or account management 
• Experience delivering product training sessions via web conference software

Preferred qualifications for this role include:

• Ability to manage simultaneous software implementations for multiple clients
• In-depth knowledge of social media tools
• Salesforce.com or other CRM experience is a plus
• Proven client relationship experience in the technology industry

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s 3-week new hire training & onboarding program remotely through pre-recorded webinars. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Pass your Sprout certification
• Pass your mock call certifications with your mentor and your manager
• Shadow Customer Success Manager and Onboarding Customer Success Managers’ calls to learn success strategies and positioning

Within 3 months, you’ll start hitting your stride by:

• Complete the new hire mentor program, showing successful command of the Sprout product and how to drive customers towards success with the tools
• Work up to a rotating book of business of about 40 customers
• Have a marked impact on product adoption levels for customers that you engage with

Within 6 months, you’ll be making a clear impact through:

• Meet agreed-upon goals and targets relating to activity levels, product adoption
• Begin to expand customer type in terms of size, industry, location etc. 

Within 12 months, you’ll make this role your own by:

• Continue to meet and exceed goals and targets relating to daily activity and product adoption, in addition to positively influencing customer retention
• Obtain (solicited and unsolicited) peer and customer feedback

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

This role’s On Target Earnings (“OTE”) is $67,000.00 USD annually. OTE is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary. Since the incentive plan is uncapped, this role has no maximum pay range.

These ranges were determined by a market-based compensation approach. We used data from multiple sources, including, but not limited to, trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity— race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. 

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

#LI-REMOTE