Who We Are: 

The Wayfair Visual Merchandising team is a multi-talented group of strategic and innovative thinkers across many disciplines, partnering closely with cross functional  leaders to catapult Wayfair into the leading destination for all things home by developing engaging advertising campaigns, next-in-class consumer experiences, and scalable brand systems.

About the Job

Wayfair is seeking an experienced Print Production Contractor to join our team temporarily. The Manager of Print Production will contribute to all aspects of the end to end production process supporting our Wayfair Physical Retail Operations. This role includes many of the traditional aspects of experiential and print production, including interacting with  a stable of external manufactures, juggling tight timelines, balancing budgets, and coordinating with field employees on delivery and installation. The Manager of Print Production must collaborate and partner closely with our creative, marketing and Physical Retail teams.

The ideal candidate will have a track record of success in retail print production or similar production, project management or production operations, and will demonstrate an ability to confidently manage a process and influence diverse teams to meet deadlines and collaborate toward a common goal. A strong operational orientation is key to success in this role, as is a keen eye for efficiency and a passion for process improvement. 

Physical Retail is a new and growing team at Wayfair, so the Print Production Contractor will need to collaborate with all partner teams, championing the process up front, rolling it out across the teams, and continuing to optimize and pivot as we grow and scale. It will require flexibility and a scrappy, roll up the sleeves mentality to build out this new capability from the ground up. You’ll coordinate and deliver projects that support our existing stores’ seasonal floor sets in addition to projects that support Wayfair’s scaling expansion in Physical Retail. This role will focus on Wayfair and their Standalone Brands (SAB): AllModern, Birch Lane, Joss & Main and Perigold.

What You’ll Do: 

Primary responsibilities include, but are not limited to:

• This role is focused on ensuring smoother, streamlined operations over the next 6+ months.
• Assist with organizing and refining our existing SOPs on signage graphics and speciality print projects 
• Leading the signage package for the Perigold New Store Opening 
• Supporting the vendor RFP process to identify new competitive production vendors
• Enhancing operational tools for improved efficiency

Who are we looking for

We are looking for individuals who have a proven track record in owning and driving major businesses/initiatives, managing teams and developing functions in environments such as:

• Print and Signage production - including paper, cardstock, vinyl and dye sub
• Project Management 
• Retail - Big Box / Specialty
• Duration - Six months, with possibility of extension
• Location: Remote with travel to store locations

Communication is key and you should be comfortable working in a fast-paced technology and data-driven business environment.

Who you are

• Exposure to vendor management process
• Strong attention to detail and proven ability to manage multiple, competing priorities simultaneously
• Able to work efficiently and effectively within a dynamic, fast-paced environment that’s constantly changing as Wayfair’s Physical Retail organization and fleet scales
• Proficiency to prioritize and manage multiple projects or tasks, with high adaptability to change if required
• Ability to unpack and simplify complex projects in an ambiguous and changing environment
• Evidence of “scrappy startup execution” and a “get it done” attitude when time is tight and stakes are high
• Ability to problem solve and pivot to the needs of the growing business
• Exceptional written, visual and verbal cross-functional communication skills
• Affinity for and success networking within a large and growing organization
• 5 years exposure to cross functional teams
• A positive attitude and a willingness to learn
• Degree-level qualification in business or a related field
• Exposure to print production and associated applications, Adobe Suite
• High level of comfortability using Google Suite and Slack 

About the Role
This role presents an exciting opportunity to join the Physical Retail Asset Protection, Risk, and Safety team, reporting directly to the Head of Global Asset Protection, Safety & Security Operations. As a strategic leader and subject matter expert, you will be responsible for shaping and executing the asset protection strategy across our rapidly expanding physical retail footprint. You will play a crucial role in ensuring the safety and security of our people, assets, and operations as we continue to grow.

This role demands a highly experienced, forward-thinking leader who can navigate complexity, influence key stakeholders at all levels, and drive results through collaboration. You will oversee security, loss prevention, and safety initiatives, ensuring consistent application of standards and best practices across all retail locations. As our portfolio expands, your ability to lead at scale and manage change will be pivotal to our success.

We are seeking a results-driven, adaptable leader with proven experience managing large, diverse teams and operations across diverse geographies.

Location: Remote within the U.S. Preferred locations: Texas, Florida, Chicago, IL and Boston, MA

Travel: This role supports our U.S. physical retail footprint and has a 50% travel requirement

What You’ll Do

• Lead and Innovate: Drive the development and implementation of asset protection strategies, safety and security policies, and programs to achieve security, safety, and inventory accuracy across all retail sites. Proactively identify areas for improvement and implement innovative solutions.
• Strategic Partnerships: Build and maintain strong relationships with senior leadership, cross-functional teams, and external stakeholders (including regulatory agencies, law enforcement, vendors, and suppliers) to ensure a unified approach to asset protection and compliance.
• Risk Management at Scale: Oversee comprehensive workplace safety assessments, developing solutions to mitigate risks and prevent incidents across a growing network of physical retail sites.
• Drive Performance and Compliance: Lead security, safety, and financial audits, ensuring adherence to standards while fostering a culture of continuous improvement.
• Crisis and Business Continuity Leadership: Elevate the organization’s preparedness by refining crisis management plans, ensuring readiness and seamless execution during emergencies. Develop and lead emergency response efforts, table top exercises and train teams to handle potential crises effectively.
• Investigative Expertise: Lead complex investigations into losses, security incidents, and emerging threats, delivering insightful and actionable findings to inform senior leadership and prevent future incidents.
• Operational Excellence: Collaborate with Operations Leadership at all levels and Talent teams to ensure safety protocols and loss prevention strategies are effectively communicated and implemented across all teams, enhancing organizational resilience.

What You’ll Need

• 8+ years of multi-unit retail asset protection leadership experience in a fast-paced, high-growth environment, with a proven ability to lead and scale large teams.
• Bachelor’s degree in Criminal Justice, Business, or related field, Master’s Degree preferred.
• Wicklander-Zulawski certification required
• CFI (Certified Forensic Interviewer) preferred.
• Experience managing asset protection, safety, and risk programs across multiple markets, with a demonstrated ability to manage at scale and influence senior-level stakeholders.
• Strong track record of developing and executing strategies that significantly reduce shrink, enhance security, and improve inventory management and financial controls.
• Proficient in using exception-based reporting systems and other analytical tools with strong deductive reasoning skills.
• Expert knowledge of security, life safety, and regulatory compliance concepts, with the ability to adapt and apply them to an evolving retail landscape.
• Experience implementing and scaling new technologies and solutions to improve asset protection performance in complex and rapidly changing environments.
• Exceptional leadership, communication, and relationship-building skills with a reputation for integrity, professionalism, and the ability to maintain confidentiality.
• Entrepreneurial mindset, with a strong bias for action and comfort with ambiguity.
• Proficiency in physical security design, development, and execution.
• Ability to travel throughout the U.S. up to 50% of the time.
• Must be able to work flexible hours, including evenings, weekends, or holidays, as required by the job.
• Ability to remain in a stationary position for extended periods (e.g., sitting or standing).
• Ability to move about within an office, store, or warehouse environment.
• Ability to lift or carry items weighing up to 50 pounds as needed.

The salary range for this position is $142K-153K however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Virtual Design Sales Consultants, Project Team

About Wayfair:
Wayfair and its collection of brands is looking for creative, driven, empathetic, entrepreneurial design sales consultants to help grow one of our newest teams. This virtual role will be responsible for helping customers create and envision a home they would love and recommend products that meet their individual budget, style and space.

What You’ll Do:

• Achieve Sales and Design Goals: Conduct virtual design consultations to meet sales, design, and productivity targets in alignment with Wayfair’s Sales KPIs
• Use Multiple Tools: Navigate multiple software applications and tools to provide recommendations based on customers' budget, style, and space
• Create Designs: Develop designs using tools for moodboards, 2D floor plans, product lists, and style inspiration
• Manage CRM: Track and manage customer interactions using Salesforce CRM.
• Provide Expertise: Utilize sales and interior design knowledge to guide customers through design decisions and purchases
• Stay Updated: Keep informed about design trends and marketplace updates to assist customers with product features, style coordination, and sample requests.
• Manage Time Efficiently: Prioritize customer experience while managing your time effectively
• Ask Key Questions: Ask relevant probing questions to offer complete sales solutions tailored to customer needs
• Maintain Professionalism: Demonstrate a positive and professional attitude with all customers and team members
• Contribute Ideas: Share innovative ideas to improve team operations.
• Adapt to Change: Work in a dynamic environment with frequent updates to products, promotions, and operations
• Continuous Learning: Participate in training on offerings, software, processes, and customizations

What You’ll Need (Required):

• Remote Technology Proficiency: Experience using technology to drive business results, including virtual communication and video conferencing
• Design and Sales Experience: 2 years of sales experience required with a track record of meeting and exceeding quotas
• Education: A degree, background or certification in interior design
• Customer Service & Sales: Strong focus on delivering excellent customer service and achieving sales targets
• Design Knowledge: Understanding of basic design principles, including spatial planning, fabric selection, interior design styles, and trends
• Organizational Skills: Strong organization, self-motivation, communication, and relationship management skills
• Internet Requirements: Ability to maintain a hardwired internet connection with speeds of 25+ Mbps download and 5+ Mbps upload for voice and web traffic (no WiFi)
• Adaptability: Proven ability to succeed in a fast-paced and evolving environment
• Team Collaboration: Ability to contribute to the success of team members and collaborate effectively
• Workspace: Dedicated private workspace (Wayfair provides necessary computer equipment)
• Technical Proficiency: Proficiency in Google and Microsoft Office applications and the ability to learn new business systems

What We’d Love (Preferred Qualifications):

• Sales Experience: 4+ years of sales experience preferred
• Design Sales Experience: 2-4 years experience in design-related sales
• Interior Design Experience: 1 year of interior design experience preferred
• Education: Bachelor’s degree or college diploma equivalent

Perks:

• Steady Customer Flow: Receive a continuous stream of customers without the need for sales, marketing, or commuting
• Insurance: Wayfair offers health, vision, and dental insurance coverage starting on Day 1 
• 401(k): Wayfair offers 401K with company match up to 4%
• Employee Discounts: You’ll receive a dynamic Wayfair discount for use on items you wish to purchase for your own space
• Time Off Options: You will begin to accrue paid time off immediately, 7 Paid Federal Holidays, 1 Floating Holiday, Paid/Unpaid Parental Leave Options, and more
• Tuition Reimbursement: Full-Time Employees who have worked at Wayfair for at least six months are eligible to receive tuition reimbursement for pre-approved courses from an accredited, post-secondary institution up to a maximum of $5,250 per year
• Collaborative and Inclusive Environment: Enjoy a collaborative work environment and team culture
• Sales Contests: Participate in regular sales contests for extra earning potential